Zain Iraq is Actively recruiting to hire Head of Consumer Sales Support Unit who is responsible for leading the Consumer Sales Support Unit by driving business performance, operational governance, and analytical support across the Consumer Sales Division. The role is responsible for providing strategic insights, monitoring commercial performance, coordinating cross-functional initiatives, and enabling informed decision-making to support the achievement of the Division's objectives.

Accountabilities

• Set the Consumer Sales Support Unit performance objectives, monitor progress, and ensure alignment with the Consumer Sales Division strategy.
• Lead the development and implementation of policies, procedures, and governance frameworks that enhance operational efficiency across the Division.
• Monitor sales performance, operational KPIs, and business trends, providing actionable insights and recommendations to support management decision-making.
• Oversee the preparation of executive reports, dashboards, forecasts, and performance analyses to support business planning and commercial initiatives.
• Coordinate with Sales Channels, Sales Operations, Marketing, Finance, Supply Chain, Technology, and Customer Experience to ensure effective execution of commercial initiatives.
• Identify operational risks, performance gaps, and process improvement opportunities, and lead initiatives to enhance business performance and customer experience.
• Support the Consumer Sales leadership team in planning, budgeting, resource allocation, and the execution of strategic projects.
• Lead negotiations and coordinate with internal and external stakeholders on matters related to sales support and commercial operations.
• Manage, coach, and develop the Consumer Sales Support Unit team while fostering a high-performance and continuous improvement culture.
• Ensure compliance with corporate policies, governance requirements, and approved operational standards.

Desired Candidate Profile