Preface

We are seeking an experienced SAP Operations Manager to lead a small SAP team at the Majnoon Oil Field and ensure reliable, controlled, and business-aligned SAP operations. The role is critical to maintaining operational continuity across procurement, inventory, maintenance, finance, compliance, reporting, and wider field execution activities.

SAP is a core business platform for Majnoon. It enables structured procurement, material availability, maintenance execution, financial control, approvals, compliance visibility, and management reporting. The SAP Operations Manager will ensure that SAP remains stable, usable, properly governed, and aligned with practical oil and gas workflows.

Professional summary

The ideal candidate will have more than 10 years of SAP experience, strong site-facing operational discipline, and proven ability to lead a compact support team in a complex industrial environment. The individual must be able to manage incidents, prioritize business-critical issues, coordinate with corporate SAP and vendor teams, improve user adoption, and maintain strong governance over access, licensing, data quality, and process compliance.

Core competencies

• SAP operations leadership across SAP ECC and/or S/4HANA environments.
• Strong practical understanding of SAP MM, SAP PM, and SAP FI/CO processes.
• Oil and gas field process understanding, including maintenance, procurement, materials, cost control, approval of workflows, and operational reporting.
• Team leadership, work prioritization, coaching, knowledge transfer, and performance management.
• Incident, problem, change, access, licence, and escalation management within an ITIL-aligned support model.
• Data integrity, master data governance, compliance with evidence, and audit readiness.
• Clear communication with operations, maintenance, procurement, finance, compliance, IT, vendors, and client stakeholders.

Key responsibilities

• Manage day-to-day SAP operations for site-based oil and gas activities, ensuring system availability, stable support, and timely issue resolution.
• Lead the SAP team, allocate work, manage priorities, monitor performance, coach team members, and ensure appropriate support coverage.
• Act as the primary site interface between SAP users, IM/IT leadership, corporate SAP support, vendors, and business process owners.
• Ensure SAP issues are logged, prioritized, investigated, escalated, and closed in line with agreed service levels and operational impact.
• Support SAP user access management, role changes, approval evidence, licence oversight, and segregation of duties considerations.
• Coordinate SAP process alignment with field workflows, reducing workarounds, duplicate data entry, manual reconciliation, and recurring user errors.
• Support onboarding and training for new SAP users, approvers, planners, warehouse teams, finance users, and operational stakeholders.
• Prepare concise leadership reporting covering SAP performance, critical issues, blockers, risks, recurring problems, and improvement actions.
• Maintain and improve SAP operational procedures, support guides, escalation routes, user instructions, and knowledge transfer materials.
• Support integration of SAP with relevant site systems, reporting tools, interfaces, and third-party applications where required.

SAP module and process coverage

Confirmed core module focus

The current SAP Operations Manager role profile references SAP ECC / S/4HANA operations and the core modules SAP MM, SAP PM, and SAP FI/CO. These are therefore treated as the core module requirements for enhanced specification.

SAP MM - Materials Management
Procurement, purchase requisitions, purchase orders, goods receipt, vendor coordination, inventory visibility, warehouse support, and material master data.
Operational relevance: supports spares availability, field procurement, stock control, materials traceability, and avoidance of operational delays.

SAP PM - Plant Maintenance
Maintenance notifications, work orders, equipment structures, functional locations, asset history, maintenance planning, and execution support.
Operational relevance: supports asset reliability, corrective maintenance, planned maintenance, equipment availability, and operational continuity.

SAP FI/CO - Finance and Controlling
Cost centers, internal orders, financial postings, cost capture, approvals, cost reporting, and compliance with finance and control requirements.
Operational relevance: enables transparent cost control, expenditure governance, budget alignment, and reliable financial reporting for operations.

Related SAP and integration areas - where applicable

• SAP PS or project controls integration for WBS structures, commitments, project cost visibility, and finance/procurement alignment.
• SAP HCM, time-writing, or workforce charging interfaces where locally used for labour capture, working time approval, or cost recovery.
• SAP Basis, security, authorization, licensing, transport, monitoring, and technical escalation coordination.
• SAP reporting, data extracts, interfaces, dashboards, and integration points used to improve operational visibility and reduce manual reconciliation.

Required experience

• Minimum 10 years of SAP experience, including operational support, functional support, SAP service delivery, or SAP team leadership responsibility.
• Experience supporting SAP in oil and gas, energy, engineering, construction, utilities, industrial operations, or comparable large-scale operational environments.
• Proven leadership of small technical or functional teams, including workload planning, performance monitoring, coaching, and service prioritization.
• Strong experience with SAP incident management, problem management, access support, change coordination, escalation management, and service reporting.
• Ability to convert user issues and operational pain points into clear SAP support actions, escalation packs, process improvements, or training interventions.
• Experience working with Finance, Procurement, Supply Chain, Warehouse, Maintenance, Operations, Project Controls, HR/time-writing, Compliance, and IT stakeholders.

Technical skills

• SAP ECC and/or SAP S/4HANA operations experience.
• Working knowledge of SAP MM, PM, and FI/CO modules and their operational dependencies.
• Awareness of SAP Basis, authorizations, roles, user access, licence administration, interfaces, monitoring, and transport coordination.
• Understanding of SAP HANA and/or Oracle database concepts, performance monitoring, reporting extracts, and basic troubleshooting.
• General IT infrastructure, endpoint, network, and service management awareness sufficient to coordinate cross-IT issue resolution.
• Strong MS Office and reporting capability, including issue trackers, service dashboards, action logs, operational reports, and leadership summaries.

Certifications

• SAP Certified Application Associate in a relevant module such as MM, PM, FI/CO, S/4HANA, or SAP business process integration preferred.
• ITIL Foundation or equivalent service management certification advantageous.
• Oil and gas safety, site induction, or industrial operations safety training preferred.
• Project management or team leadership certification is advantageous where the candidate has broader service improvement responsibilities.

Languages

• English: fluent business and technical communication required.
• Arabic: native or fluent capability preferred.
• Chinese: advantageous.

KPIs and success measures

• Maintain SAP system availability in line with agreed operational service levels, with target uptime of 99.9 percent where technically achievable.
• Ensure critical SAP incidents are acknowledged, prioritized, escalated, and progressed within agreed SLA targets.
• Maintain controlled user access, approval evidence, licence oversight, and compliance readiness.
• Deliver monthly SAP operations reporting covering performance, risks, blockers, open actions, recurring issues, and improvement progress.
• Improve SAP team capability through documented procedures, coaching, cross-training, and knowledge transfer.
• Reduce repeat issues, avoidable workarounds, data quality defects, and manual reconciliation activities through targeted improvement actions.

Reporting structure

• Reports directly to the Site IT Manager / IM & IT leadership.
• Works closely with Operations and Maintenance stakeholders to ensure SAP supports practical field execution requirements.
• Coordinates with Corporate SAP functional and technical teams for escalations, enhancements, access issues, system updates, and specialist support.
• Collaborates with Finance, Procurement, Supply Chain, Compliance, Project Controls, HR/time-writing, vendors, and external support providers as required.

Preferred candidate profile

The preferred candidate will combine SAP functional awareness, disciplined service management, and practical oilfield delivery experience. They should be comfortable working directly with users, challenging poor data or weak process discipline, supporting operational priorities, and communicating clearly with leadership. The candidate should be capable of stabilizing daily SAP operations while strengthening local capability, improving documentation, and reducing dependency on informal support arrangements.