ZAIN2469 - Youth & Customer Management Experienced Analyst • Operation Zain Iraq • Division Commercial • Location Iraq - Baghdad • Closing Date 28-Aug-2026

Zain Iraq is actively recruiting to hire a Youth & Customer Management experienced Analyst who is responsible for supporting the execution of youth segment regions & strategies, assisting in monitoring segment performance, and coordinating cross-functional tasks to drive subscriber engagement, revenue growth, and customer satisfaction.

Responsibilities

• Assist in developing youth and regional revenue strategies and marketing plans by analyzing competitor offerings and customer insights.
• Act as a key contributor representing youth needs, helping ensure that products, services, communications, and customer touchpoints align with segment preferences across regions.
• Collaborate closely with regional teams across governorates to ensure marketing campaigns, promotions, and youth initiatives are properly executed and tailored to local market dynamics.
• Track internal KPIs including regional revenue, subscriber counts, and traffic, and generate regular performance reports with actionable insights to enhance offerings and profitability.
• Assist in tracking segment revenues, preparing routine financial reports, and contributing to regular forecasts.
• Contribute to the development, launch, and reintroduction of youth-oriented products and digital campaigns by crafting business cases and collaborating with technology teams.
• Collaborate with marketing teams to refine product positioning, drive customer interest through targeted campaigns, and evaluate potential VAS partners to enhance the portfolio.
• Identify and propose innovative technologies to maintain market competitiveness, and provide user manuals and training materials for Sales and Customer Care teams to support seamless product adoption.
• Partner smoothly with Pricing, Finance, Brand, CVM, Product Development, Regional, and Call Center teams to support day-to-day campaign execution and operational tasks.

Desired Candidate Profile

• Bachelor's Degree in Marketing, Engineering, Business Development , or a related field.
• A minimum of 3 to 4 years of relevant professional experience, with at least 1 to 2 years in a commercial, marketing, or segment-focused role.
• Behavioral Competencies: Achievement Driven, Analytical Thinking, Team Work, Information Seeking, Problem Solving and Creativity, Relationship Building, Initiative
• Technical Competencies: Oral & Written Communication, Technology Application, Advertising and Marketing, Product Development, IT Business Analysis
• IDE Competency: Courage to Engage, Addressing Bias, Allyship