Identify, approach, and acquire new customers and business opportunities, with a strong focus on the European market.
Develop and maintain a strong pipeline of prospective customers and business partners.
Coordinate and monitor international logistics, shipping, moving, and relocation operations.
Manage customer requirements from initial inquiry through to successful delivery.
Build and maintain strong, professional relationships with customers, agents, suppliers, and international partners.
Develop existing customer accounts and identify opportunities for business growth.
Coordinate shipment schedules, documentation, collections, deliveries, and relocation requirements.
Communicate effectively with international clients and service providers.
Resolve operational issues promptly while maintaining a high level of customer satisfaction.
Ensure accuracy, efficiency, and consistent service standards throughout the logistics process.
Follow up on shipments and provide timely updates to customers and stakeholders.
Plan and coordinate international shipments from origin to final destination.
Arrange sea freight, air freight, road transportation, and multimodal shipments.
Liaise with shipping lines, freight forwarders, customs brokers, transport companies, and overseas agents.
Desired Candidate Profile
Proven experience in logistics, freight forwarding, shipping, moving, or relocation services.
Experience handling international moving and relocation shipments is highly preferred.
Proven ability to acquire new customers and generate business opportunities.
Strong knowledge of or professional connections within the European market is a strong advantage.
Demonstrated ability to build and maintain long-term customer and business relationships.
Strong customer relationship management, networking, and negotiation skills.
Professional communication and problem-solving abilities.
Highly organized, proactive, and detail-oriented.
Ability to manage multiple customers and operations simultaneously.
Customer-focused with a strong sense of responsibility and ownership.
Ability to work independently and effectively in a remote, fast-paced, international business environment.
Excellent English communication skills, both written and spoken.