Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

We are seeking an enthusiastic and detail-oriented Assistant Outlet Manager to join our team in Baghdad, Iraq. As a key member of our management team, you will play a crucial role in ensuring the smooth operation of our outlet, delivering exceptional customer experiences, and supporting the overall success of our establishment.

• Assist the Outlet Manager in overseeing daily operations, including staff supervision, customer service, and quality control
• Develop and implement strategies to enhance customer satisfaction and increase revenue
• Create staff schedules, assign duties, and monitor team performance
• Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene
• Manage inventory, control costs, and optimize stock levels
• Handle customer inquiries, feedback, and complaints professionally and efficiently
• Collaborate with other departments to coordinate events and promotions
• Train and mentor new team members, fostering a positive and collaborative work environment
• Step in for the Outlet Manager during their absence, maintaining seamless operations

Qualifications

• Minimum of 5 years of experience in a leadership position within the hospitality industry or a similar establishment
• Proven track record of delivering exceptional customer service and driving team performance
• Excellent knowledge of food and beverage operations, including menu planning and cost control
• Strong interpersonal and problem-solving skills, with the ability to remain calm under pressure