Job Details:Business Unit: Finance Job Title: RAFM Integration Project Support Expert Job Location: Sulaymaniyah, Iraq
Job Purpose:Delivering and supporting our RAFM solutions. Responsible for the end-to-end swap project lifecycle, from gathering business requirements to the final implementation and support of new the systems delivery. Proactive problem-solver with deep expertise in telecom BSS, data analysis, and system integration.
Major Duties & Responsibilities:End-to-End Project Delivery:Manage the complete delivery lifecycle for new RAFM requirements, including validating data pipelines and ETL processes. Handle new releases and implementations across all phases: data gathering, development, configuration, in-house testing, and production deployment. Work closely with Business Teams to gather, analyze, and translate their needs into technical specifications and effective solutions. Technical Analysis & Solution Design:Conduct detailed gap analysis between the current and desired business state to identify issues and opportunities. Design, configure, and develop system validations, including inter-system, file sequence, and trending checks. Provide expert-level application support for major RAFM vendor solutions (e.g., Subex, Mobileum). System Development & Testing:Utilize SQL, Unix, and knowledge of RAFM modules (ROCRA, RAID) for data extraction, transformation, and validation. Execute comprehensive system tests, including load testing and data validation checks. Perform bug fixes and code corrections in the live production environment in collaboration with Business Analysts. Stakeholder Management & Documentation:Interface directly with vendors, and internal business teams to fulfill requirements and provide updates. Create and maintain detailed documentation for all deliverables, processes, and project handovers. Lead and support User Acceptance Testing (UAT) and ensure smooth project handover to operations teams. Required Qualifications & Experience:Proven experience as a Delivery Engineer, Integration Engineer, or Project Support Expert in the telecom sector, specifically in RAFM. Hands-on technical experience with major RAFM vendors such as Subex and/or Mobileum. Strong expertise in:Database & Querying: Advanced SQL skills for data analysis and validation. Scripting & OS: Proficiency in Unix/Linux environments. ETL & Data Pipelines: Experience in designing and implementing end-to-end ETL processes for data ingestion. Telecom Systems: Solid understanding of Charging/Billing Systems, CRM, Data Warehouses, and BI tools. Demonstrated ability to manage projects, meet deadlines, and solve complex problems at their core. Excellent client-facing and communication skills, with experience in dealing with auditors and creating formal documentation. Preferred Skills:Familiarity with RAFM modules like ROCRA and RAID. Experience with system configuration for fraud and revenue assurance controls. A strong analytical mindset with a perfect view for analyzing client requirements.