Job description

OVERALL PURPOSE OF THE JOB

At Toll, we move the businesses that move the world. Toll manages a range of services on behalf of the Australian Department of Home Affairs in order to support Refugees and Humanitarian clients with the medical assessment process, host country exit formalities and subsequent travel to Australia.

As a Driver, you will provide direct support to our teams in Amman and Iraq by safely transporting applicants to the airport, hotels, medical clinics and other required locations. You'll assist your colleagues with any issues related to client communication or service delivery, and you will also help the Logistics Coordinator by monitoring services provided in Iraq to ensure they meet our requirements.

Your responsibilities include maintaining the cleanliness and readiness of your assigned vehicle, following scheduled routes while being adaptable to changes, and assisting passengers with luggage and travel information.

Additionally, you will be responsible for conducting routine vehicle inspections, reporting maintenance needs promptly, and maintaining accurate logs of travel times, mileage and fuel usage.

Ensuring smooth accessibility between Erbil, Duhok, Sulaymaniyah, and Baghdad is essential to your role.

ACCOUNTABILITES

The primary accountabilities of the job are:

• Work Independently: You will manage your own daily schedule and be comfortable working on your own, away from your team.
• Resilience: Maintain performance under pressure, opposition or setbacks (such as time pressure or job ambiguity) in diverse and sometimes challenging locations.
• Accountability: Holds self and others accountable to meet commitments.
• Policy Compliance: Adherence to relevant Policies and Procedures.
• Compliance with legislation, rules and regulations.
• Awareness and consideration of political implications and religious sensitivities that apply to clients and their host countries.

Skills

PRE-REQUISITES:

To succeed in this role, it is expected the successful candidate will have:

Knowledge/Experience

• Familiar with traffic rules, driving routes and will assist with other service-related tasks.

• Good interpersonal skills and can build a good relationship with Suppliers.

• You communicate clearly in Arabic and Kurdish, with a basic understanding of English.

• Awareness and consideration of the political implications and religious sensitivities that apply to staff, customers and suppliers in the region of responsibility.

Technical/Professional Skills required

• You have a basic knowledge of Microsoft Office, including how to use programs like Microsoft Word and Excel.

Qualifications

• Desirable – 5 years of experience as a driver in a relevant field, such as logistics or car rental services.

• Working with Children certification/Local equivalent.

Eligibility

• National Passport and the ability to travel domestically within your region.

• Candidates must be Iraqi nationals from the Kurdistan Region, currently residing in Erbil, and legally authorized to work in Kurdistan, Iraq.

• Full Driver’s License, D1 Category.

• Ability to work flexible hours recognising that some services may be delivered outside of regular business hours (Airport related activities).

ESSENTIAL PERSONAL ATTRIBUTES

Essential attributes for this position are:

• You will be a motivated professional with a strong ability to form effective working relationships and to deliver high performance outcomes.

• Ability to work autonomously and independently while maintaining regular, pro-active communications with a regional team.

• Commitment to collaborative practices.

• A desire to service the customer and to put their needs first.

• Excellent communicator who flourishes in a fast-paced environment.

• Ability to operate in a range of diverse locations and adapt to ever changing environments.

• Be a strategic thinker who is solutions focused with the ability to problem solve situations at short notice.

KEY PERFORMANCE INDICATORS

Success in this role will be measured through a balance of quantitative and qualitative performance measures/KPIs that are aligned to the job group Key Result Areas which will form part of your annual objectives.

Putting the Customer First

Read customer situations accurately, anticipate their business needs and identify opportunities to significantly enhance the breadth and quality of the service experience. Monitor the performance of suppliers, assessing their ability to meet quality and delivery requirements with suppliers in collaboration with other departments.

Maximising Profitability & Return on Capital

Maximise profitability through leading the day-to-day performance of an end-to-end work or operational process.

Operational Excellence

Conduct appropriate planning and demand management in a practical way to keep operations running smoothly and help reduce costs. This includes planning your trips effectively, working closely with the team, and always looking for ways to improve how things are done, while staying safe and protecting the environment.

Strategy & Capability

Follow the supply chain plan to make sure deliveries are on time and meet customer expectations.

Growth & Innovation

Look for better ways to do the job and help the team grow by using new ideas.

AREA OF RESPONSIBILITY

• Iraq.

• Travel (Domestically) is required.

MANAGEMENT RESPONSIBILITY

• Employees

No. of direct reports: Nil

No. of indirect reports: Nil