Job Scope:

The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.

Main Duties and Responsibilities:

• Support and help the sales team with equipment specifications, technical details and comparisons pertaining to competitive models;
• Support the direct manager in delivering tender specs and request for proposals (RFPs) of assigned products;
• Analyze technical issues based on defined support processes and procedures and report actions accordingly;
• Attend to technical issues raised by partners and end users in a timely and efficient manner;
• Maintain strong relationships with partners and customers and achieve full satisfaction on technical and RMA issues;
• Ensure constant and effective communication with assigned vendors securing full support on technical issues related to the product equipment/supplies;
• Assist in the presentation of effective POC/demo to partners/end users;
• Work in accordance with the rules and regulations communicated by vendors and Midis Group;
• Maintain solid relationships with other internal departments

Qualifications

• Bachelor’s degree in Electrical or Mechanical Engineering or any other related field
• Minimum 2 years of relevant experience as technical support for Dell products (Servers, storage etc.)