Travel Approvals Support

Description

Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

Office Management

Job Description

Travel Approvals Associate

Job title

Travel Approvals Associate

Level

Associate

Reports to

Travel Operations Lead

Supervises

NA

Location

Jordan / KSA / Lebanon

Position summary

The Travel Support Team sits within the Operations team and is responsible for the implementation/administration of travel booking and management activities.

The Travel Support Team is responsible for setting, monitoring and continuously improving the firm’s transportation processes including where appropriate travel-related vendor management.

The Travel Support manages all day to day activities around air/ground transportation, visa requirements and hotel reservations.

Primary Duties And Responsibilities

Financial

Support day to day activities in light of the Travel Expense and travel approval principles, ensuring accurate reflection within the Travel Management System for all staff

Drives and supports a culture of long-term saving on travel and visa costs

Tracking and upwards reporting of all savings made within the travel team

Works with Travel Operations Lead to drive cost efficiencies in processes

Monitors and records LPO’s and invoices

Customer

Responsible for day to day delivery of travel support activities including offline / multi leg and out of policy bookings and approvals

Provide first level response on travel queries and escalates complex requests to the Travel Operations Lead

Monitor external service provision by vendors and flags service issues to the Travel Operations Lead as appropriate

Completes reviews and audits of rates displayed within the firm's online booking system (KDS) and highlights errors or anomalies to the Travel Operations Lead as appropriate.

Input of visa application data onto computer systems and assist with application retrievals, monitor the application status and searches.

Offer professional and up to date visa advice on rules and regulation mainly to the Middle East countries.

Works flexibility to accommodate peak times of travel e.

g.

busy season and graduate induction travel times

Internal Process

Supports, reviews and recommendations ways to optimise travel spend including:

Tickets pricing alignment with market

Travel patterns

Out of policy bookings

Monitors out of policy expense bookings and highlights to the Travel Operations Lead as appropriate

Promotes and monitors compliance to the firm's travel booking policy

Educates and advertises the travel booking processes and procedures to travellers

Supports the Business Resilience travel approval process

Provides on the job training for employees on the us of the use of the firm's online booking system (KDS)

Effectiveness in the visa area is about being objective; using sound judgment, evidence and knowledge to provide accurate, expert and professional visa advice.

Delivering timely performance with energy and taking responsibility and accountability for quality outcomes.

Additional tasks as assigned by the management

Learning & Growth

Adheres to policies and procedures

Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Knowledge, Skills, And Abilities

Education

Bachelor’s Degree

Language

Fluency in English required, proficiency in Arabic is an advantage

Overall Experience

1+ years of experience

Specific Experience

Experience in travel management agency and/or call center

Knowledge and Skills

Strong customer service orientation

Organisation, thoroughness, eye for detail, time management skills and proactivity

Strong verbal and written communication skills

Good knowledge in computer skills and managing databases

Ethical Conduct

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date
Post date: Today
Publisher: LinkedIn
Post date: Today
Publisher: LinkedIn