Sales and Customer Service Representative

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This position is responsible to provide customers with full support services and assists the customers to acquire new sales, adhering to company policies and procedures to ensure a high level of customer satisfaction, revenue growth and encourage the customers to purchase products.


• Greet customers, show professional attitude & appearance.


• Find out and comply to customer's needs.


• Smartly achieves the monthly target that is assigned by the team leader.


• Recommend, select and help locate the right product.


• Describes a product's features and benefits.


• Provides information about warranties, manufacturing specifications.


• Prepares the sales invoices on the systems.


• Arranges the display of devices and devices store V.M (Visual merchandising).


• Prepares the PSI report daily (Purchase, sales and inventory).


• Make stock taking daily for the devices, cards and cash.


• Make the daily cash deposits for amounts and match them with the actual sales report & register closing with team leader.


• Preparing the needed reports, daily, weekly, monthly.


• Record the customers’ order daily to the team leader.


• Advice needed stock allocation (Stock management).


• Maintains sales records & personal information data.


• Full coordination & issues escalation with the team leader.


• Recognizes and monitor security issues.


• Complies with all regulations issued by the team leader.


• Applies some services to the customers such as software information, updates, and configurations.


• Fills the customers’ information on the system.


• Helps the customers with the first technical support.


• Responds promptly to the customers inquiries.


• Obtains all relevant information to handle the customers’ inquiries and complaints.


• Conveys the customers’ complaints to the team leader.


• Directs requests and unresolved issues to the team leader.


• Get full details from the customer about requires and fills out all the details on the all systems in order to be clear for the technician support team.


• Train all new comers on technical, selling matters and all showroom regulations.


• Being a mentor to all new comers during probation period.


• Continuous follow up with the team leader in order to achieve the monthly target.


• Prepares the sales invoices as per the sales & finance departments instructions.


• Prepares the (Group affiliate & Sub affiliate) according to the customer’s requests.


• Support all the EarthLink’s future projects (FFTH, Hotspot, a new product, etc.)


• Activate subscription according to customer request with respect to specific affiliate.


• Performs other duties as and when requested by the direct manager.


• Solve activation issue after validate the case with finance system.


Maintain high level of accuracy when creating invoices and prevent any mistake (Zero Tolerance policy).


Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt