Number of Positions 1 Experience5-10 years of work experience in relevant field. EducationBachelor or Master in IT, Accounting, Technology, Engineering or a relevant field. LocationErbil

Summary

Overseeing the Revenue Assurance and Fraud Management activities to ensure optimal security of company’s revenues and optimal prevention of fraud and leakages impacting company’s financials.

Key Responsibilities

Core Activities:

Constantly implement and improve controls and checks in areas of Revenue Assurance and Fraud Management. Continuously ensure that published tariffs are indeed implemented tariffs on the systems. Perform quality assurance testing on key processes and systems changes which impact recording, processing and billing of revenue producing events. Monitor for, prevent from, identify and remedy for potential errors in revenue cycles. Perform regular reconciliation and (gap) analysis of revenue streams. Monitor bill payment/collection and fraud if any by multiple checks and balances in the system. Investigate, understand and document issues root causes. Propose/suggest solutions to avoid occurrence of issues. Manage/reconcile VAS settlements with partners, supervise the interconnect settlement and tariff alignment on all network elements. Continuously work to understand and mitigate losses to ensure the highest levels of loss avoidance and reduction. Maintain in depth understanding of industry trends and technological developments relative to risk and loss avoidance. Validate accuracy of reporting and data used to create fraud policies and strategies on a recurring basis. Report on and improve metrics. Monitor and block unauthorized routing of calls to avoid revenue loss (bypass). Provide support for any Regulator (CMC) inquiry and investigation in fields of RAFM. Proactively improving processes that impact the optimization of our revenue streams.

Progresses & Tools:

Build the Knowledge Management of the department in terms of RAFM practices, processes, activities, through systematic written and digital documenting. Develop and document metrics/testing/monitoring methodology and strategy and review it frequently using TCG or manual testing.
Recommend and document fraud prevention processes and systems’ enhancements. Design innovative processes, system and structural solutions to enhance department metrics. Manage End to End TCG, Bypass and RA&FM system tools, from RFQ to implementations and analysis of issued reports, so that it provides clear value addition to RAFM activities. Define reviews and process mapping techniques and other areas. Define areas for reactive data interrogation (where the team will focus on finding abnormalities in transaction data that may be an indicator of errors or revenue leakage …). Document all revenue flows across critical function and monitors the same. Partner with other department teams to design, develop and implement best practices to assess, manage and prevent fraud and leakages. Work closely specifically with IT and build a strong working relationship with its members in matters of Reporting, Billing and Charging. Identify areas that need automation to minimize manual interaction. Identify needs of potential additional tools. Be aware of industry trends and developments in matters of RAFM. Be aware of Regulator (CMC) requirements in order not to breach any rules in matter of RAFM. Other duties as assigned.

Organizations

Overall management of a department which has a broad spectrum of responsibility from analysis and controls to automated data interrogation. Rely on extensive experience and judgment to plan and accomplish goals and objectives and prioritize individual tasks and those of direct reports.

Competencies

Attention to Detail: Ability to focus on the lowest level of detail and assess the impact at the macro level. Transaction level detail is critical to deliver innovative solutions in this role. Strong technical / operational skills. Strong analytical skills. Strong mix and combination of Technical / Engineering skills as well as financial skills. Passion for the role: Exhibit enthusiasm and a can-do attitude about work and deliverables. Provide leadership, direction and consultation in the avoidance of financial loss and prevention of fraud throughout the company.

Language

English (required) Arabic (preferred)* Kurdish (preferred)