Job Description

Roles & Responsibilities

OBJECTIVE

As the interface between the workshop and the Customer department, you are responsible for all work procedures and processes given the legal and manufacturer-related specifications and standards, with the aim of smooth, professional, and timely handling of all due to diagnostic, repair, and maintenance work.

ROLES AND RESPONSIBILITIES

• Inspect and optimize all work procedures and processes of the workshop with respect to professional and on-time performance of repairs.
• Ensure the processing of orders according to the manufacturer s specifications.
• Ensure the availability of all required information and documents, e.g. repair instructions, updates on diagnostic equipment, wiring diagrams and product information.
• Support and promote employees to improve repair quality, processes and attitude.
• Ensure information flow (information, technical printed matter, circulars, information e-mails, etc.) through regular communication.
• Give instructions where appropriate.
• Collaborate on the selection of, or selecting, new employees in coordination with the Workshop Supervisor/Manager.
• Support preliminary diagnoses as part of the Service reception.
• Accept workshop orders and transfer and communicate work instructions to technicians or group leaders, taking into account the necessary qualifications.
• Explain order specifics, indicate the completion deadline and ensure the procurement of necessary replacement parts prior to the start of work.
• Communicate special customer requirements to be observed, e.g. cleaning the vehicle is not necessary.
• Support the technicians and/or independently conduct workshop test drives to check customer complaints (e.g., noises and/or vibrations).
• Specify the scope of the final inspection based on the completed work.
• Perform functional checks, if necessary, in a test drive.
• Check on the dependencies between various work operations and carry out appropriate functional checks in this respect.
• Document the results of the functional check on the workshop order.
• Specify defects detected and document these appropriately.
• Define the further procedure in case of defects detected and immediately coordinate with colleagues in Service Reception.
• Assign approved workshop orders according to the resources reserved.
• Update free workshop capacity in the DMS (Dealer Management System).
• Release reserved resources on completion of work.
• Adjust resource planning to changes.
• Coordinate with the Service Advisor with respect to order expansions for work required which exceeds the original customer order.
• Expand approved additional operations on the workshop order.
• Relay information to the technicians so that they can approve or reject the order depending on the additional operations required.

Desired Candidate Profile

EDUCATION Trained and certified technology specialist in a motor vehicle service profession or proof of comparable competencies.

EXPERIENCE 3 5 years of experience.

SKILLS, COMPETENCE & ABILITIES

• Ability to use the workshop management systems
• Effective diagnostic and problem-solving skills
• Team management skills
• Ability to train and manage technicians for effective work delivery