Job description

About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.
The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.
For more information, please visit www.
zaincash.iq. Responsibilities: System Monitoring Actively monitor applications, servers, and network using dashboards and alerts; identify anomalies and take immediate action or escalate when thresholds are breached.
Incident Management Own incidents from detection to closure: validate alerts, classify severity, perform initial troubleshooting, apply fixes when possible, and escalate with proper details.
Troubleshooting & Support Perform first-level diagnosis using logs, metrics, and system checks; restart services, verify dependencies, and support L2 teams with accurate findings.
Communication & Reporting Provide clear incident updates to stakeholders, log all actions in the ticketing system, and ensure proper documentation and shift handover notes.
Service Availability Track system uptime and performance; proactively act on alerts to prevent outages and ensure SLA targets are met.
Change & Deployment Support Monitor systems during releases, validate service health post-deployment, and report or escalate any issues observed during change windows.
Shift Operations Work in assigned shifts (24/7), respond to alerts within SLA, and ensure smooth handover with complete status and pending actions.
Education Bachelor’s degree in Computer Science, IT, Electronics, or related field Experience 1–3 years in NOC / SOC / IT Operations with hands-on incident handling in production environments (24/7 support experience required) Networking Knowledge Practical understanding of TCP/IP, DNS, HTTP/HTTPS, VPN (evidenced by troubleshooting or support roles) Systems Administration Hands-on experience with Linux and/or Windows Server (service checks, logs, basic commands, system health) Monitoring Tools Experience Proven use of monitoring/logging tools (e.
g., Elastic Stack, Kibana, Zabbix, Grafana) for alerting and issue investigation Log & Metrics Analysis Demonstrated ability to analyze logs and system metrics to detect issues and support root cause analysis Incident Management Experience following structured incident management and escalation processes (ticketing systems, SLAs, severity handling)