Job Description

Roles & Responsibilities

The main purpose of the position is to do all back office tasks of corporate sales and supporting corporate sales team on daily basis.

• Activation, deactivation and suspension of B2B lines (requested by corporate sales team)
• Adding services (requested by corporate sales team)
• Daily report on daily activities to management and finance.
• Banking/depositing all cash amounts (payments of corporate customers) in bank.
• Support to Sales team to deliver their KPI i.e. on time activation of B2B products & services / deposit payments on time to bank etc.
• Supporting in tracking all B2B sales channel performance in terms of gross activations, payments, postpaid billing / outstanding and payments of collection process and sales quality
• To deal with cross function team for address of any issue related to system / process i.e. Marketing, Technical & Billing team, PMO etc..
• Daily / Weekly / Monthly reconciliation of postpaid / M2M / E-gate and other products and services of B2B Sales of respective accounts, , observing Idle lines, empty emails address of new postpaid activated lines,
• Physical contract verification of customer vs system entry and viz vs viz
• UAT of new products launch for Enterprise
• Ordering SIMs to sales team depend on request of sales team
• Improve and establish the current processes & policy within B2B department i.e Initiating projects which reduce customer waiting time and increasing customer satisfaction
• Daily KPI / Reporting improvement on time to time and based on market needs
• Validation of current policy & process of B2B on time to time basis

• Computer skills ( Ms. Office )
• Language skills ( English and Arabic)
• Communication skills

Behavioural Competencies :

• Delivering Results & Fostering Ownership
• Building Customer Value
• Networking & Influencing Collaboratively
• Leading Teams
• Driving Change

Technical Competencies :

• B2B Analytics
• Business Acumen
• Customer Communication
• Incentives Program Management
• Digital Technology Knowledge
• Sales Automation
• Project Management

Desired Candidate Profile

• Bachelor degree
• 2+ years of experience