Job description
Role Purpose
Zain Iraq activliy recruting to hire a Sales Operations Support Officer who is responsible for supporting the Head of Sales and Operations regarding providing customer support in coordination with customer service units. Job requirements of this position include providing support regarding all field operations, including delivery operations, relations with outsourced service partners and management of distributors. In coordination with customer service units, this position provides active support in solving customer requests in Sales&Ops areas as well as providing support for field teams and third-party personnel as needed.
Responsibilities
Actively involved in activation operations, KYC activities and other commercial support activities per guidance of the department managers
Coordinate archiving operations and KYC processes on the distributor side
Work in coordination with customer service by supporting in KYC, activations and other sales and operations-related requests
Support all Sales function-related operational matters, aligned with the Head of the Sales&Ops
Ensure all sales and field-related customer requests and issues are resolved on time with the desired level of satisfaction
Coordinate with the vendors to track all pending delivery orders and ensure timely updates on their status with our colleges.
follow up regarding the oodi buzz car activation and all related activations.
check on the status of the D2D activation
Education, Experience and Competencies
Education
Experience
Competencies
Behavioral
Serving our Customers
Achievement Driven
Team Work
Information Seeking
Relationship Building
Technical
IDE Competency
Courage to Engage
Addressing Bias
Allyship