Job Description

Roles & Responsibilities

Activation, deactivation and suspension of B2B lines (requested by corporate sales team)

Adding services (requested by corporate sales team)

Refund requests (requested by corporate sales team)

Sending invoices to corporate customers on time

Solving B2B problems and complains on daily basis and proceeding daily requests

Daily report on daily activities to management and finance.

Banking/depositing all cash amounts (payments of corporate customers) in bank.

Support to Sales team to deliver their KPI i.e. on time activation of B2B products & services / deposit payments on time to bank etc.

Supporting in tracking all B2B sales channel performance in terms of gross activations, payments, postpaid billing / outstanding and payments of collection process and sales quality

To deal with cross function team for address of any issue related to system / process i.e. Marketing, Technical & Billing team, PMO etc.

Daily / Weekly / Monthly reconciliation of postpaid / M2M / E-gate and other products and services of B2B Sales of respective accounts, observing Idle lines, empty emails address of new postpaid activated lines,

Physical contract verification of customer vs system entry and viz vs viz

UAT of new products launch for Enterprise

Ordering SIMs to sales team depend on request of sales team

Improve and establish the current processes & policy within B2B department i.e Initiating projects which reduce customer waiting time and increasing customer satisfaction

Daily KPI / Reporting improvement on time to time and based on market needs

Validation of current policy & process of B2B on time to time basis

Desired Candidate Profile

Bachelor degree

Computer skills (Ms. Office)

Language skills (English and Arabic)

Communication skills

2+ years of experience

Behavioral Competencies:

Delivering Results & Fostering Ownership

Building Customer Value

Networking & Influencing Collaboratively

Leading Teams

Driving Change.

Technical Competencies:

B2B Analytics

Business Acumen

Customer Communication

Incentives Program Management

Digital Technology Knowledge

Sales Automation

Project Management