Job Description

Roles & Responsibilities

ZAIN2398 - Direct Sales Customer Service Representative-Salah Aldeen • Operation Zain Iraq • Division Commercial • Location Iraq - Salah Al-deen • Closing Date 11-Jul-2026

Role Purpose Zain Iraq is Actively recruiting to hire Direct Sales Customer Service Representative-Salah Aldeen who is responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.

Key Responsibilities

• Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.
• Implement Direct Sales policies and procedures.
• Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.
• Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.
• Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.
• Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.
• Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.
• Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.

Desired Candidate Profile

Education

• Bachelor s degree in a business administration-related field or equivalent

Experience

• Up to 2 years of experience in related field

Competencies

Behavioral

• Serving our customers
• Achievement Driven
• Team Work
• Information seeking
• Problem Solving and Creativity
• Relationship Building
• Initiative

Technical

• Oral & written Communication
• Technology Application
• Sales Management

IDE Competency

• Courage to Engage
• Addressing Bias
• Allyship