The Cluster Support Officer is responsible for (Follow up), Oversaw operational coordination between internal teams, government entities, and vendors, ensuring timely processing of invoices, managing expense reports, and procurement requests (RFQ/RFP, PR). Managed government-related documentation and approvals for site upgrades or dismantling. Ensured compliance with environmental, financial, Security and safety requirements while maintaining accurate reporting and liaising directly with stakeholders for payments, surveys, and regulatory follow-ups., solve and complete/achieving all tasks in the best way to implement all corporate goals and requirements in a way that reflects positively on the company.

Government Entity Coordination & Payments:

• Facilitate timely payments to government entities by preparing required documentation and visiting relevant offices.
• Ensure compliance with governmental procedures for transactions related to site operations, utilities, and licensing

Environmental Compliance:

• Oversee and manage all procedures related to obtaining environmental approvals for sites, ensuring compliance with applicable regulations

Government DG Surveys & Documentation:

• Manage and follow up on Diesel Generator (DG) survey documentation with government entities and internal clusters.
• Ensure timely submission and tracking of approvals and reports related to DG usage and compliance.

Procurement & RFQ/RFP Handling:

• Prepare required paperwork (PPWK) at Fuel Product Distribution Government offices in accordance with fuel supply protocols.
• Also Security needs for the Sites and the Buildings that gets handled from the region.
• Ensure all fuel documentation is aligned with internal and government requirements.

Reporting Management:

• Prepare and upload regular reports related to fuel usage, provisions, monthly expenses, and Fuel Management Data (FMD).
• Maintain accuracy and timely submission of GFS and fuel reports to ensure transparency and budget tracking.
• Prepare power trespassing, theft cases monthly reports.

Invoice Verification & Coordination:

• Review, verify, and coordinate fuel, safety, and security invoices in collaboration with clusters and vendors.
• Liaise with government bodies to meet compliance standards and project timelines.
• Coordinate with internal departments and vendors to ensure accurate and timely approvals and submissions.
• Process and validate General Ledger (GL & LDG) invoices from outsourced contractors.

Site Utility and Financial Management:

• Manage and process annual financial obligations for sites, including electricity (ELC), LDG, and water bills.
• Close NGP accounts for dismantled sites and ensure proper financial and regulatory closure procedures are followed.

Regional Procurement & Reporting:

• Raise PRs for regional operational needs and maintain up-to-date procurement reports.
• Support the preparation of periodic financial and operational reports for management oversight.

Site contract renewal:

• Obtaining approvals for the result of negotiation achieved by cluster team,
• Obtaining approval for adding, removing sites and buildings to/from security outsource lists.

Important Clarification

The allocation and distribution of the activities and responsibilities outlined above shall be carried out through coordination between the Supervisor and the Senior Manager. Both parties share responsibility for ensuring these tasks are assigned appropriately to meet operational requirements.

Desired Candidate Profile

• Diploma Or Bachelor s degree
• Experience 2,4 years
• Motivation for improving and empowering others
• Problem solving and decision-making abilities
• Promoting Teamwork to demonstrate interest, skills, and success
• Computer skill Word, excel, outlook & Power Point
• Language skills English & Arabic Speaking & Writing
• Stakeholder & Government Coordination Skills

Behavioural Competencies:

• Delivering Results & Fostering Ownership
• Building Customer Value
• Networking & Influencing Collaboratively
• Leading Teams
• Shaping Strategy
• Driving Change

Technical Competencies:

• Business Case Development
• Technical Writing and Reporting
• Fuel Management
• Problem Solving
• Negotiation
• Local Language Knowledge
• Government Relations
• Mechanical, Electrical & Plumbing Knowledge