The Officer, Cash Management Operations plays a critical role within Standard Chartered's payment processing centre, headquartered in Baghdad, Iraq. The role focuses on crafting and evolving payment service products, positioning the processing centre as a key revenue generator. It involves strategic oversight to ensure operational efficiency and cost-effectiveness, with vigilant management of service costs including courier, communication, and other miscellaneous expenses.

The officer will be instrumental in safeguarding the financial integrity of transactions, avoiding revenue leakages and ensuring all service-related debits to profit and loss accounts have appropriate authorization. A central responsibility is delivering high-quality service to internal and external stakeholders, fostering strong working relationships across departments and with large corporate clients, particularly advising on optimal transfer methods to exchange-controlled countries.

Committed to embodying the bank's core values and contributing to a collaborative culture, the role requires managing and successfully completing projects. This enhances the processing centre's efficiencies and supports broader organizational goals. This role offers a dynamic career opportunity within a full-time office setting and contributes significantly to the bank's operations in the Iraqi market.

• Thoroughly verify and authenticate all transactions processed through the Cash Processing Centre (CPC), ensuring adherence to remitter instructions and internal control policies.


• Promptly resolve all internal reconciliation issues, including sundry, erroneous, and customer service accounts, maintaining daily oversight to minimize unreconciled entries, particularly Nostro accounts.


• Consistently meet or exceed the established Service Level Agreements (SLAs) related to transaction turnaround times, complaint resolution, and enquiry management, coordinating closely with various business units.


• Maintain up-to-date knowledge of policies and procedures related to Cash Management Operations (CMO) products, ensuring compliance and robust risk management.


• Manage custodial responsibilities including bank keys and bulk stock as required, ensuring security and operational continuity.


• Provide backup supervisory support as needed to maintain seamless workflow and operational excellence across desks.


• Meticulously check cheques and payment instruments, including returned items and pre-dated cheques (PDCs/PDCDs), processing them accurately in alignment with customer directives and clearing system requirements.


• Implement rigorous reconciliation processes for all financial instruments to detect and prevent revenue leakage, ensuring all tariff applications are properly authorized and applied.


• Collaborate with internal teams to foster cross-functional relationships and support ongoing process improvements that enhance financial control and service delivery.

• Comprehensive understanding of payment systems, processes, and regulatory frameworks, particularly within the banking and financial services sector.


• Proven experience in handling operational risks associated with payment transactions and cash management operations.


• Strong proficiency in SWIFT messaging standards and payment entry procedures to ensure accurate and efficient processing.


• Analytical mindset with the ability to interpret complex financial data and resolve discrepancies efficiently.


• Demonstrated ability to manage multiple tasks under pressure while maintaining high accuracy and attention to detail.


• Excellent interpersonal and communication skills to effectively liaise with diverse stakeholders, including large corporate clients and internal teams.


• Experience in using financial reconciliation tools and software to minimize errors and ensure seamless transaction processing.


• Commitment to adhering to compliance standards and promoting a culture of risk awareness and operational excellence.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do


• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well


• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.


• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.


• Flexible working options based around home and office locations, with flexible working patterns.


• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits


• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.


• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.