Zain Iraq is actively recruiting to hire  Customer Service Representative, who are responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets about sales or information on products/services.

• Understand and participate in the development of the Direct Sales Strategy and plans and participate in the achievement of objectives and targets

  
  

• Implement and suggest improvements for the Direct Sales Department policies and procedures

  
  

• Provide direction to the follow-up teams in performing all team functions including development, implementation and continuous improvement of all the tasks

  
  

• Manage an open channel with different departments to facilitate and accelerate the workflow of activities

  
  

• Monitor provisioning of  technical support to all outlets/lateness in installations/refunds requests generated from the customer service representatives to ensure achievement of activities as per set SLAs

  
  

• Monitor re-activation of accounts / update account status with billing and collection control and provide technical support according to needs

  
  

• Monitor provisioning of new outlet needs in terms of manpower, logistics, equipment, policies and procedures, forms, brochures, marketing material and other needs to ensure efficient launching and operations

  
  

• Recommend locations for potential new outlets in the region based on market studies and research to grow business

  
  

• Oversee the design of new outlets to ensure efficiency in space usage and consistency of Zain IQ brand image in coordination with corporate communication

  
  

•  Collect different reports from all the outlets, review and provide recommendations as needed

  
  

• Bachelor’s degree in a business administration-related field or equivalent

  
  

Experience

• Up to 2 years of experience in related field

  
  

Competencies

Behavioural

• Serving our Customers

  
  

• Achievement Driven

  
  

• Information Seeking

  
  

• Relationship Building

  
  

Technical

• Oral Communication

  
  

• Written Communication

  
  

• Managing Information 

  
  

• Technology Application

  
  

• IT User Support

  
  

• Sales Management

  
  

DEI  Competency

• Courage to Engage

  
  

• Addressing Bias

  
  

• Allyship