Call Center Jobs - Basra Iraq

<p>Support the M&amp;E Officer in planning, developing, organizing, and delivering capacity-building training to IOM staff and partners on mainstreaming Accountability to Affected People (AAP), including the Community Feedback Mechanism (CFM), Community-Based Complaints Mechanism (CBCM), and Communication with Communities (CwC) throughout the programme cycle, in line with the IASC and IOM Accountability Frameworks and humanitarian principles. In coordination with the field M&amp;E team, participare in regular AAP needs assessments; review and provide suggestions to strengthen the Mission s Community Feedback Mechanism (CFM); identify opportunities to enhance two-way communication with crisis-affected communities; and develop recommendations to improve accessibility, responsiveness, and context appropriateness of feedback and complain channels. Lead the implementation and continuous improvement of the Mission-wide CFM, including the hotline service, and ensure feedback and complaints are properly recorded in the CFM database, tracked, and responded to in a timely manner. In coordination with the M&amp;E Information Management Associate, support the updating of the CFM dashboard; analyse and disseminate summarized CFM reports; and draft recommendations to strengthen internal controls and improve programme quality and effectiveness. Keep abreast of developments related to IOM s AAP Framework, guidelines, standards, tools, and institutional requirements, including sharing relevant updates through the global CFM Connect platform. Facilitate the integration of AAP considerations and assessments into monitoring activities, needs assessments, surveys, and evaluation exercises. Participate in safeguarding training initiatives and ensure that call centre staff receive regular refresher training on PSEA, AAP, and other initiatives. Contribute to efforts to improve the effectiveness of internal referral pathways by reviewing existing referral flows and identifying gaps and bottlenecks, regularly updating and standardizing them. Coordinate the compilation, verification, and reporting of AAP-related information for donor reports, internal updates, and information products; liaise with the Media and Communications Unit on the design, dissemination, documentation, and publication of materials; and coordinate their dissemination and documentation. Coordinate with the Mission s Information Management Systems (IMS) team to define functional requirements for the CFM database structure; identify opportunities for system enhancements and coordinate the incorporation and testing of agreed changes and communicate them to programme teams. Facilitate the integration of AAP findings and community feedback into learning workshops, project review meetings, evaluation validation exercises, and communities of practice; and document and share lessons learned and best practices across IOM and partner networks. Coordinate the operational functioning of the Call Centre; monitor service capacity, staff performance, and quality against established standards; identify workflow and referral challenges, and initiate corrective measures in consultation with relevant colleagues. Coordinate with procurement and administrative staff to regularly monitor and follow up on the timely payment of Call Centre service fees, ensuring minimal service interruptions.Perform such other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor degree in anthropology, law, development studies, political or social sciences or a related field from an accredited academic institution and five years of practical experience in the field and certificate in AAP; or School Diploma in the above fields with seven years of relevant professional experience.</li><li>Accredited Universities are those listed in the UNESCO World Higher Education Database.</li><li>Substantial experience in the design and implementation of AAP Frameworks and workplans, monitoring and/or evaluation;</li><li>Proven experience in the management of CFM teams and operations;</li><li>Proven experience in the implementation of AAP capacity-building activities with staff and implementing partners;</li><li>Proven experience in data collection tool preparation, data collection, analysis and reporting in a humanitarian or development context;</li><li>Familiarity with data protection principles and exercises.</li><li>Strong reporting, writing and research skills, preferably related to M&amp;E and AAP;</li><li>Excellent communication and analytical skills;</li><li>Demonstrated knowledge of development of data collection tools, their administration and evaluation techniques and practices;</li><li>a Strong interpersonal and teamwork skills; and,</li><li>Proven ability to establish and maintain effective working relationships with people of diverse cultural and national backgrounds.</li><li>Expert knowledge of MS office and advanced statistical skills including knowledge of database management, statistical and project management software is a strong advantage;</li><li>Knowledge and understanding of the migration issues, return and reintegration in the region is an advantage.</li><li>Fluency in English is required</li><li>Arabic and Kurdish are advantage</li></ul>

<p><span style="font-size: 14px;"><b>Main responsibilities:</b></span></p> <ul> <li>Support the development and implementation of the Lifting Management System, ensuring compliance with applicable regulations, Company standards and lifting requirements.</li> <li>Provide technical advice and guidance on lifting operations, including deviations and non-compliances.</li> <li>Support lift planning, categorisation and risk assessments, working closely with Lifting and HSE teams.</li> <li>Assess lifting requirements, including load weight, centre of gravity, lifting points and suitable cranes and lifting equipment.</li> <li>Identify lifting hazards and associated risks and promote safe working practices.</li> <li>Support the inspection and assessment of lifting equipment, including structural integrity and discard criteria.</li> <li>Monitor lifting operations and recommend improvements to procedures, working practices and safety performance.</li> <li>Support training and competence development for lifting personnel in line with internationally recognised standards.</li> <li>Ensure accurate records of lifting equipment certification, condition and performance.</li> <li>Promote best practice and continuous improvement, sharing technical knowledge across relevant teams.</li> <li>Ensure compliance with Company HSE policies, procedures and standards.</li> </ul> <h4><b><br></b></h4><h4><b>Skills and experience required:</b></h4> <ul> <li>Minimum 5 years' experience in oil and gas projects.</li> <li>Relevant qualification in Civil, Structural or Mechanical Engineering, or a related discipline.</li> <li>Certification from an internationally recognised lifting and rigging association.</li> <li>Strong knowledge of lifting regulations and international standards, including LOLER, BS 7121, ASME B30, API 8C and ISO 9927.</li> <li>Fluency in English; additional languages are an advantage.</li> <li>Strong knowledge of lifting and hoisting operations, risk management and HSEQ requirements.</li> <li>Experience in contractor monitoring, audits and vendor qualification.</li> <li>Strong planning, organisational and attention-to-detail skills.</li> <li>Good communication, interpersonal and teamwork skills.</li> <li>Self-motivated, with the ability to manage priorities and meet deadlines.</li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li><br></li></ul>

<p>Responsible for the development, execution of the communications strategy (SOP) and the management of the operations communications team. Management of the Tetra (client) communication system. Liaison between Client departments such as IT, ROOHSE Land Transport, GIS. Responsible for planning, organising and supervising the work of subordinates in the installation, modifications and testing of telecommunications systems. Involved in planning, developing and constructing of new telecommunications sites and buildings in support of client activities. Responsible for overseeing the work conducted by CONTRACTOR technicians and coordinators who are required to install, maintain operations inside/outside the field. Responsible for travelling to sites located inside/outside the field to install and maintain communication related equipment. Responsible for repairing and maintaining of associated equipment s of the telecommunications system in the support of client operations. Conduct emergency call outs and perform emergency evaluation and repair of the communication systems as directed by client. Prepare information relating to tenders for equipment as requested by client. Responsible for analyzing and troubleshooting communications systems to maintain mobile and static operations in support of project activities. Manage and coordinate all communications and secure field location requirements in support of client operations. Ensures all rotation planning, general leave, sick/compassionate leave and administration arrangements are coordinated to best ensure contractual compliance. Ensures training and personnel records are maintained for all communications staff. Support client Security Department with the technical development and delivery of client training courses.</p><p><strong>Desired Candidate Profile</strong></p><p>8 years cumulative military/police service or equivalent commercial security and risk management experience. 3 years previous experience of working in Iraq for a MOI registered PSC. 3 years communications management experience. Demonstrated competence in technical telecommunications role. Proficient with HF, VHF, Satellite, Internet/Voice over Internet systems, GPS and Transponder communication systems including IVMS In Vehicle monitoring systems. Native English Speaker. Experience in equipment management skills, development and implementation of equipment management programmes. HSE certificate (IOSH).</p>

<p><h4>Job description</h4> <p><strong>Job title:</strong> Assistant Accountant<br> <strong>Company:</strong> KBR<br> <strong>Location:</strong> Majnoon Oil Field, Basra, Iraq<br> <strong>Employment type:</strong> Full-time<br> <strong>Rotation:</strong> 6/2<br> <strong>Required nationals:</strong> Iraqi National</p> <h4>About company</h4> <p>Belong, connect, grow, with KBR!<br> The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.<br> KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Job purpose</h4> <p>Support the client’s finance function at Majnoon Oil Field by making sure costs are recorded accurately, contractor and supplier invoices are properly verified, and cost reports are complete, timely and fully supported. Day-to-day work is assigned and supervised by the BOC Finance Department at Majnoon Field Division.</p> <h4>Job responsibilities</h4> <ul> <li>Verify invoices against contracts, purchase orders, service records and timesheets before they are processed for payment.</li> <li>Record accounting entries in client’s systems and maintain correct cost centre coding.</li> <li>Prepare monthly cost reports, accruals and variance analysis against budget, and explain significant variances.</li> <li>Support cost analysis of operator and contractor cost submissions as directed by the client’s finance supervisor.</li> <li>Reconcile manpower timesheets and hours submitted.</li> <li>Perform vendor reconciliations and support petty cash control in line with client’s financial rules.</li> <li>Follow client’s procedures, instructions and approval routes.</li> <li>Submit monthly timesheets approved by the client’s supervisor.</li> </ul> <h4>Technical qualification & skills</h4> <ul> <li>Bachelor's degree in accounting, finance or a related field.</li> <li>Minimum 3 years of accounting experience, preferably with an oil and gas operator, oilfield service contractor or Iraqi state oil company.</li> <li>Understanding of oil and gas cost structures and invoicing under service or technical service contracts.</li> <li>Strong MS Excel skills (pivot tables, lookups, reconciliations).</li> </ul> <h4>Soft skills</h4> <ul> <li>High attention to detail and accuracy</li> <li>Integrity and respect for confidentiality</li> <li>Analytical thinking</li> <li>Meets monthly closing and reporting deadlines</li> <li>Communicates clearly with BOC finance staff and contractors</li> <li>Willing to learn new systems and procedures</li> </ul></p><p></p>

<p>The Field Specialist Well Services s role applies standard techniques, procedures, and criteria to perform tasks or jobs for a variety of products and services. and assignments. Senior and fully-qualified level roles will not only provide the direction but use their extensive knowledge to troubleshoot and resolve complex technical issues and make recommendations to alter development and designs to improve the quality of products and procedures.</p><p><b><br>Responsibilities:</b></p><ul><li>Participates in all daily operations &amp; safety meetings, toolbox, Job Hazard Analysis (JHA), and reports any issues promptly using the appropriate tools</li><li>Maintains equipment, facilities and work area in a presentable and safe working conditions</li><li>Monitor and analyses data to recommend services and solutions</li><li>Demonstrates knowledge &amp; skills to perform work processes according to their role level experience &amp; competence</li><li>Performs job planning, preparation of tools &amp; equipment, mobilization, job execution and submits all job-related data, not limited to job reports, WPTS data entry, observation cards while on-site, service tickets or logs with the required signatory, and any other documents required to successfully invoice the client within an acceptable time.</li><li>Available on 24 hours call basis to respond to customer needs.</li><li>Tests, operates &amp; maintains tools &amp; equipment as per work instructions, according to policies &amp; procedures in safe and presentable working conditions against their level of training &amp; competence</li><li>Develops and maintains a positive relationship with clients to ensure repeat business</li><li>Fully responsible for delivering superior Service Quality to the client</li><li>Effectively manage inventory and supplies required at the well site</li><li>Follows up failures with the R&amp;M team and ensures failure reports are closed with clients</li><li>Contribute, participate or lead equipment failure investigations that support Root Cause Analysis reports</li><li>Performs other duties and activities safely as assigned by the supervisor within physical constraints of the job</li></ul><p><b><br></b></p><p><b>Required:</b></p><ul><li>2-4 years Field Specialist Well Services (Thru Tubing) is essential</li><li>Fluent English both written and verbal</li><li>You must be eligible to work in Iraq without requiring a visa</li></ul><p><b><br></b></p><p><b>Qualifications:</b></p><ul><li>High School Diploma</li><li>Preferred: Technical Certificate from accredited Technical/Vocational School</li><li>Bachelors in Engineering</li></ul><p><strong>Desired Candidate Profile</strong></p><p>High School Diploma<br>Preferred: Technical Certificate from accredited Technical/Vocational School<br>Bachelors in Engineering</p>

<p>The Field Specialist Well Services s role applies standard techniques, procedures, and criteria to perform tasks or jobs for a variety of products and services. and assignments. Senior and fully-qualified level roles will not only provide the direction but use their extensive knowledge to troubleshoot and resolve complex technical issues and make recommendations to alter development and designs to improve the quality of products and procedures.</p><p>Responsibilities:</p><ul><li>Participates in all daily operations &amp; safety meetings, toolbox, Job Hazard Analysis (JHA), and reports any issues promptly using the appropriate tools</li><li>Maintains equipment, facilities and work area in a presentable and safe working conditions</li><li>Monitor and analyses data to recommend services and solutions</li><li>Demonstrates knowledge &amp; skills to perform work processes according to their role level experience &amp; competence</li><li>Performs job planning, preparation of tools &amp; equipment, mobilization, job execution and submits all job-related data, not limited to job reports, WPTS data entry, observation cards while on-site, service tickets or logs with the required signatory, and any other documents required to successfully invoice the client within an acceptable time.</li><li>Available on 24 hours call basis to respond to customer needs.</li><li>Tests, operates &amp; maintains tools &amp; equipment as per work instructions, according to policies &amp; procedures in safe and presentable working conditions against their level of training &amp; competence</li><li>Develops and maintains a positive relationship with clients to ensure repeat business</li><li>Fully responsible for delivering superior Service Quality to the client</li><li>Effectively manage inventory and supplies required at the well site</li><li>Follows up failures with the R&amp;M team and ensures failure reports are closed with clients</li><li>Contribute, participate or lead equipment failure investigations that support Root Cause Analysis reports</li><li>Performs other duties and activities safely as assigned by the supervisor within physical constraints of the job</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Required:</p><ul><li>2-4 years Field Specialist Well Services (Thru Tubing) is essential</li><li>Fluent English both written and verbal</li><li>You must be eligible to work in Iraq without requiring a visa</li></ul><p>Qualifications:</p><ul><li>High School Diploma</li><li>Preferred: Technical Certificate from accredited Technical/Vocational School</li><li>Bachelors in Engineering</li></ul>

<p>In this role, you ll assess, evaluate, manage, and support medication therapies for patients of all ages in outpatient and emergent settings. Your work will span dispensing pharmacy operations, medication guidance for healthcare practitioners, and accountability for prescription and controlled medications.</p> <p>You ll also chair the Pharmacy and Therapeutics Committee, with responsibility for formulary management, and participate in other multidisciplinary committees and administrative projects as assigned.</p> <ul> <li> <strong>Position Title:</strong> Pharmacist</li> <li> <strong>Assignment Location:</strong> Onsite in Balad, Iraq; relocation required.</li> <li> <strong>Work Environment:</strong> Work is normally performed in a deployed work environment.</li> <li> <strong>Coverage:</strong> On-call availability required.</li> </ul> <p> <strong>Key Responsibilities</strong> </p> <ul> <li>Establish and operate a dispensing pharmacy, including prescription intake and recording, accurate packaging and dispensing, and complete medication records. Collect daily data on prescriptions dispensed and the number of patients receiving prescriptions.</li> <li>Counsel patients on proper medication use, possible adverse reactions, and polypharmacy. Provide medication education and prescription recommendations to practitioners, advise on potential interactions, and assist nursing staff with medication reconciliation.</li> <li>Develop and manage a formulary appropriate to the population and medical services provided. Manage non-formulary, controlled, and other critical medications, including resuscitation medications and medications unique to pregnant individuals.</li> <li>Oversee medication ordering and inventory to maintain required stock levels within established budgets. Manage the cold chain for temperature-controlled pharmaceuticals, including vaccines, and oversee expired medication returns to maximize credit when applicable.</li> <li>Maintain accountability and required records for prescription and controlled medications. Participate in required monthly controlled-drug inventory counts, audits, reconciliation, and reporting.</li> <li>Ensure regulatory compliance throughout medication procurement, storage, distribution, and use. Review and update departmental policies, inspect medication stock and use outside the pharmacy, and report noncompliance to the Chief Medical Officer, Health Service Manager, and Chief Pharmacist.</li> <li>Monitor pharmacy operations, report adverse drug reactions and medication errors, and implement quality improvements and corrective actions. Participate in mass-casualty drills as requested.Company Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Requirements</strong> </p> <ul> <li>Doctor of Pharmacy degree (PharmD), Bachelor of Science in Pharmacy (BS Pharm), or country equivalent.</li> <li>Hold and maintain a current pharmacy license and registration from your country of origin, with education and graduation transcripts.</li> <li>A minimum of <strong>three years of experience as a practicing pharmacist</strong>, with at least <strong>six months of work in the pharmacist career field within the previous 12 months</strong>.</li> <li>Fluency in both spoken and written English.</li> </ul> <p> <strong>Assignment and Physical Requirements</strong> </p> <ul> <li>Obtain medical clearance and maintain current immunizations.</li> <li>Possess a valid passport from your country of record before relocation and maintain a current passport throughout your stay in Balad.</li> <li>Be able to sit and stand for prolonged periods. Work may also require bending, stooping, and lifting up to 15 pounds.</li></ul>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Job purpose</h4> <p>To support project team in executing EPC and call off contractors works to manage, supervise, and execute site activities related to overhead transmission line (OHTL) construction, and delivery of projects by coordinating technical activities, managing contractor and consultant interfaces and ensuring compliance with project requirements, client standards, safety standards, quality requirements, applicable regulations and schedule targets. The role is primarily site-based in Iraq, with regular coordination with multi-disciplinary teams.</p> <h4>Key responsibilities</h4> <li>Site execution & supervision: Oversee construction activities for OHTL, ensure work is carried out as per approved drawings, method statements, and specifications and monitor contractor performance and productivity.</li> <li>Project planning & execution: Plan and execute OHTL projects (typically 33kV to 132kV or higher voltages) by coordinating with engineering, procurement, and construction teams. Monitor project milestones and deliverables.</li> <li>Review construction schedules and ensure adherence to timelines, identify site constraints and propose mitigation measures and liaise with local authorities and stakeholders when required.</li> <li>Prepare and present regular progress reports to senior management and clients.</li> <li>Quality control: Ensure compliance with project specifications, standards (IEC/IEEE), and client requirements. Conduct inspections, audits, and ensure proper documentation of quality records.</li> <li>Commercial & contract support: Assist in quantity verification and BOQ tracking, support in variation claims and change orders and review subcontractor invoices and progress billing.</li> <li>Testing & commissioning: Support pre-commissioning and commissioning activities, coordinate energization readiness with client and grid authorities, close out punch points and handover documentation.</li> <h4>Qualifications</h4> <li>Bachelor’s degree in electrical engineering.</li> <li>10 years of experience in high voltage (HV/EHV) transmission line projects related to oil and gas industry.</li> <li>Experience in Middle East (preferably Iraq) is an advantage.</li> <h4>Key skills</h4> <li>Experience in Majnoon Oil Field, Basra, Iraq is an advantage.</li> <li>Strong knowledge of overhead transmission line (OHTL) construction.</li> <li>Experience in contract management with commercial awareness.</li> <li>Strong communication and coordination skills.</li> <li>Mandatory experience in oil and gas industry.</li> <li>Strong problem-solving and decision-making skills under site conditions.</li> <li>Ability to manage multiple stakeholders in a multicultural environment.</li> <li>Proficiency in project management tools (e.g., Primavera P6, MS Project) is an advantage.</li> <li>Fluent in both English and Arabic language (written and spoken).</li> <li>Good knowledge of international standards (IEC/IEEE).</li></p><p></p>

<p>In this role, you ll assess, evaluate, manage, and support medication therapies for patients of all ages in outpatient and emergent settings. Your work will span dispensing pharmacy operations, medication guidance for healthcare practitioners, and accountability for prescription and controlled medications. You ll also chair the Pharmacy and Therapeutics Committee, with responsibility for formulary management, and participate in other multidisciplinary committees and administrative projects as assigned.</p><p>Position Title: Pharmacist Assignment Location: Onsite in Balad, Iraq; relocation required. Work Environment: Work is normally performed in a deployed work environment. Coverage: On-call availability required.</p><p>Key Responsibilities</p><ul><li>Establish and operate a dispensing pharmacy, including prescription intake and recording, accurate packaging and dispensing, and complete medication records.</li><li>Collect daily data on prescriptions dispensed and the number of patients receiving prescriptions.</li><li>Counsel patients on proper medication use, possible adverse reactions, and polypharmacy.</li><li>Provide medication education and prescription recommendations to practitioners, advise on potential interactions, and assist nursing staff with medication reconciliation.</li><li>Develop and manage a formulary appropriate to the population and medical services provided.</li><li>Manage non-formulary, controlled, and other critical medications, including resuscitation medications and medications unique to pregnant individuals.</li><li>Oversee medication ordering and inventory to maintain required stock levels within established budgets.</li><li>Manage the cold chain for temperature-controlled pharmaceuticals, including vaccines, and oversee expired medication returns to maximize credit when applicable.</li><li>Maintain accountability and required records for prescription and controlled medications.</li><li>Participate in required monthly controlled-drug inventory counts, audits, reconciliation, and reporting.</li><li>Ensure regulatory compliance throughout medication procurement, storage, distribution, and use.</li><li>Review and update departmental policies, inspect medication stock and use outside the pharmacy, and report noncompliance to the Chief Medical Officer, Health Service Manager, and Chief Pharmacist.</li><li>Monitor pharmacy operations, report adverse drug reactions and medication errors, and implement quality improvements and corrective actions.</li><li>Participate in mass-casualty drills as requested.</li></ul><p>Combine patient counseling with medication safety and formulary management on an international pharmacy assignment in Balad, Iraq. At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements Doctor of Pharmacy degree (PharmD), Bachelor of Science in Pharmacy (BS Pharm), or country equivalent. Hold and maintain a current pharmacy license and registration from your country of origin, with education and graduation transcripts. A minimum of three years of experience as a practicing pharmacist , with at least six months of work in the pharmacist career field within the previous 12 months . Fluency in both spoken and written English.</p><p>Assignment and Physical Requirements Obtain medical clearance and maintain current immunizations. Possess a valid passport from your country of record before relocation and maintain a current passport throughout your stay in Balad. Be able to sit and stand for prolonged periods. Work may also require bending, stooping, and lifting up to 15 pounds.</p>

<p> <strong>Job title</strong>: Logistics HSE Superintendent (Lifting Activities)<br> <strong>Location</strong>: Basra, Iraq<br> <strong>Job reference #</strong>: 34120<br> <strong>Contract type</strong>: Fixed- term. You must be eligible to live and work in Iraq to apply for this position<br> <strong>Language requirements</strong>: Fluency in English and Arabic.</p> <p> <br>At <strong>Eni</strong>, we are looking for a <strong>Logistics HSE Superintendent (Lifting Activities) </strong>to join the <strong>Zubair Field Operating Division</strong> in <strong>Basra</strong>. You will be responsible for providing technical guidance and support on all aspects of lifting operations, including the development of guidelines, procedures and lift plans. Working closely with the Lifting Teams and relevant departments, including HSE, Production, Maintenance, WEOP and Procurement, you will support the full lifting process, from planning and documentation through to monitoring, performance review and continuous improvement.</p> <p> <strong>Main responsibilities:</strong> </p> <ul> <li>Support the development and implementation of the Lifting Management System, ensuring compliance with applicable regulations, Company standards and lifting requirements.</li> <li>Provide technical advice and guidance on lifting operations, including deviations and non-compliances.</li> <li>Support lift planning, categorisation and risk assessments, working closely with Lifting and HSE teams.</li> <li>Assess lifting requirements, including load weight, centre of gravity, lifting points and suitable cranes and lifting equipment.</li> <li>Identify lifting hazards and associated risks and promote safe working practices.</li> <li>Support the inspection and assessment of lifting equipment, including structural integrity and discard criteria.</li> <li>Monitor lifting operations and recommend improvements to procedures, working practices and safety performance.</li> <li>Support training and competence development for lifting personnel in line with internationally recognised standards.</li> <li>Ensure accurate records of lifting equipment certification, condition and performance.</li> <li>Promote best practice and continuous improvement, sharing technical knowledge across relevant teams.</li> <li>Ensure compliance with Company HSE policies, procedures and standards.</li> </ul> <p> <strong>Skills and experience required:</strong> </p> <ul> <li>Minimum 5 years experience in oil and gas projects.</li> <li>Relevant qualification in Civil, Structural or Mechanical Engineering, or a related discipline.</li> <li>Certification from an internationally recognised lifting and rigging association.</li> <li>Strong knowledge of lifting regulations and international standards, including LOLER, BS 7121, ASME B30, API 8C and ISO 9927.</li> <li>Fluency in English; additional languages are an advantage.</li> <li>Strong knowledge of lifting and hoisting operations, risk management and HSEQ requirements.</li> <li>Experience in contractor monitoring, audits and vendor qualification.</li> <li>Strong planning, organisational and attention-to-detail skills.</li> <li>Good communication, interpersonal and teamwork skills.</li> <li>Self-motivated, with the ability to manage priorities and meet deadlines.</li> </ul> <p> <strong>How to apply:</strong> </p> <ul> <li>Applications are only accepted through our online application system.</li> <li>Please upload your CV in <strong>English</strong>.</li> </ul> <p> <i> <strong>Energy for action takers</strong> </i> </p> <p> <br>#LI-EIRL <br> </p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 5 years experience in oil and gas projects.</li><li>Relevant qualification in Civil, Structural or Mechanical Engineering, or a related discipline.</li><li>Certification from an internationally recognised lifting and rigging association.</li><li>Strong knowledge of lifting regulations and international standards, including LOLER, BS 7121, ASME B30, API 8C and ISO 9927.</li><li>Fluency in English; additional languages are an advantage.</li><li>Strong knowledge of lifting and hoisting operations, risk management and HSEQ requirements.</li><li>Experience in contractor monitoring, audits and vendor qualification.</li><li>Strong planning, organisational and attention-to-detail skills.</li><li>Good communication, interpersonal and teamwork skills.</li><li>Self-motivated, with the ability to manage priorities and meet deadlines.</li></ul>

<p><h4>Position information</h4> <p><strong>Department:</strong> Information Technology / Cybersecurity<br> <strong>Reports to:</strong> IT Cyber Security Head<br> <strong>Location:</strong> [Location]<br> <strong>Employment type:</strong> Full-time</p> <h4>Position purpose</h4> <p>The cybersecurity operations engineer is responsible for the implementation, operation, monitoring, and continuous improvement of cybersecurity controls across the organization's information technology (IT) and operational technology (OT) environments. The role focuses on security monitoring, incident response, vulnerability management, endpoint security, identity security, and security tooling administration. The position plays a key role in protecting organizational assets from cyber threats while supporting compliance with cybersecurity policies, standards, and regulatory requirements. The cybersecurity operations engineer works closely with IT infrastructure, cloud, network, application, and OT teams to ensure security controls are implemented and operating effectively.</p> <h4>Key responsibilities</h4> <p><strong>Security operations</strong></p> <ul> <li>Monitor security events and alerts generated by security monitoring platforms.</li> <li>Investigate suspicious activities and security incidents.</li> <li>Perform incident triage, containment, eradication, and recovery activities.</li> <li>Support cyber incident response and forensic investigations.</li> <li>Participate in on-call cyber incident response activities where required.</li> <li>Maintain incident records and lessons learned documentation.</li> </ul> <p><strong>Security monitoring & SIEM</strong></p> <ul> <li>Administer and maintain SIEM platforms.</li> <li>Develop and tune detection rules and alert thresholds.</li> <li>Monitor log sources and ensure adequate security event coverage.</li> <li>Investigate security alerts and escalate critical findings.</li> <li>Develop use cases and threat detection analytics.</li> </ul> <p><strong>Endpoint and server security</strong></p> <ul> <li>Manage endpoint detection and response (EDR/XDR) solutions.</li> <li>Support endpoint protection platforms such as Microsoft Defender, CrowdStrike, Trend Micro, or equivalent.</li> <li>Monitor and investigate endpoint threats.</li> <li>Ensure security agents remain operational and compliant.</li> <li>Support server hardening and security baseline implementation.</li> </ul> <p><strong>Vulnerability management</strong></p> <ul> <li>Perform vulnerability scanning activities.</li> <li>Analyse vulnerability assessment reports.</li> <li>Prioritize remediation actions based on risk.</li> <li>Coordinate remediation efforts with infrastructure and application teams.</li> <li>Monitor closure of identified vulnerabilities.</li> <li>Produce vulnerability metrics and reporting.</li> </ul> <p><strong>Identity and access management</strong></p> <ul> <li>Support privileged access management solutions.</li> <li>Monitor privileged account usage.</li> <li>Assist with periodic access reviews.</li> <li>Support identity governance activities.</li> <li>Ensure compliance with least-privilege principles.</li> </ul> <p><strong>Security tool administration</strong></p> <p>Administer cybersecurity technologies including:</p> <ul> <li>SIEM</li> <li>EDR/XDR</li> <li>PAM</li> <li>Vulnerability management platforms</li> <li>Email security solutions</li> <li>Web security gateways</li> <li>Security monitoring platforms</li> <li>Threat intelligence platforms</li> </ul> <p>Maintain health and performance of cybersecurity systems. Support technology upgrades and deployment activities.</p> <p><strong>Threat management</strong></p> <ul> <li>Monitor emerging cyber threats and vulnerabilities.</li> <li>Review threat intelligence feeds.</li> <li>Assess threats for organisational relevance.</li> <li>Recommend protective measures and compensating controls.</li> <li>Support threat hunting activities.</li> </ul> <p><strong>OT/Industrial cybersecurity support</strong></p> <ul> <li>Assist with cybersecurity monitoring of OT environments.</li> <li>Support IEC 62443-aligned control implementation.</li> <li>Monitor OT security events and vulnerabilities.</li> <li>Participate in OT risk assessments.</li> <li>Support secure network segmentation initiatives.</li> </ul> <p><strong>Security compliance</strong></p> <ul> <li>Assist in design and implementation of cybersecurity policies and standards.</li> <li>Support cybersecurity audits and assessments.</li> <li>Maintain operational evidence for compliance activities.</li> <li>Support implementation of NIST, ISO 27001, and IEC 62443 requirements.</li> </ul> <p><strong>Reporting</strong></p> <ul> <li>Prepare operational cybersecurity reports.</li> <li>Produce incident and vulnerability metrics.</li> <li>Maintain dashboards and KPI reporting.</li> <li>Provide regular status updates to the head of cybersecurity.</li> </ul> <h4>Key deliverables</h4> <ul> <li>Security incident reports</li> <li>Vulnerability assessment reports</li> <li>SIEM monitoring dashboards</li> <li>Threat intelligence briefings</li> <li>Security control compliance reports</li> <li>Security monitoring use cases</li> <li>Security technology health reports</li> <li>Privileged access monitoring reports</li> <li>Cybersecurity KPIs and metrics</li> </ul> <h4>Required qualifications</h4> <p><strong>Essential</strong></p> <ul> <li>Bachelor's degree in cybersecurity, information technology, computer science, engineering, or related discipline.</li> <li>Minimum 3-5 years of cybersecurity operations experience.</li> <li>Experience supporting enterprise security technologies.</li> <li>Experience investigating cybersecurity incidents.</li> <li>Experience with security monitoring and vulnerability management.</li> </ul> <p><strong>Preferred certifications</strong></p> <p>One or more of:</p> <ul> <li>CompTIA Security+</li> <li>CompTIA CySA+</li> <li>Microsoft security certifications</li> <li>SC-200 Security Operations Analyst</li> <li>CISSP Associate</li> <li>GIAC certifications</li> <li>GSEC</li> <li>SSCP</li> <li>CEH</li> </ul> <h4>Technical skills</h4> <ul> <li>Security operations</li> <li>Incident response</li> <li>Threat detection</li> <li>Threat hunting</li> <li>Security monitoring</li> <li>Digital forensics fundamentals</li> </ul> <p><strong>Security platforms</strong></p> <ul> <li>Microsoft Sentinel</li> <li>Microsoft Defender XDR</li> <li>CrowdStrike</li> <li>Trend Micro</li> <li>Tenable</li> <li>Qualys</li> <li>Rapid7</li> <li>Splunk</li> <li>QRadar</li> </ul> <p><strong>Infrastructure security</strong></p> <ul> <li>Windows Server</li> <li>Active Directory</li> <li>Entra ID (Azure AD)</li> <li>Linux administration</li> </ul> <p><strong>Network security</strong></p> <ul> <li>Firewalls</li> <li>VPN technologies</li> </ul> <p><strong>Cloud security</strong></p> <ul> <li>Microsoft Azure</li> <li>Microsoft 365 Security</li> <li>AWS security fundamentals</li> </ul> <p><strong>OT security (preferred)</strong></p> <ul> <li>Industrial control systems (ICS)</li> <li>SCADA security</li> <li>IEC 62443</li> <li>OT network security</li> </ul> <h4>Knowledge requirements</h4> <ul> <li>NIST Cybersecurity Framework (CSF)</li> <li>NIST SP 800-53</li> <li>IEC 62443</li> <li>ISO 27001</li> <li>CIS Critical Security Controls</li> <li>Cyber Kill Chain</li> <li>MITRE ATT&CK Framework</li> <li>Vulnerability management processes</li> <li>Security incident lifecycle management</li> </ul> <h4>Key competencies</h4> <ul> <li>Analytical thinking</li> <li>Problem solving</li> <li>Technical troubleshooting</li> <li>Incident management</li> <li>Attention to detail</li> <li>Teamwork and collaboration</li> <li>Communication skills</li> <li>Risk awareness</li> <li>Continuous learning</li> <li>Customer service orientation</li> </ul></p><p></p>

<p><h4>Position information</h4> <p><strong>Department:</strong> Information Technology / Cybersecurity<br> <strong>Reports to:</strong> Cybersecurity Manager<br> <strong>Direct reports:</strong> <br> <strong>Location:</strong> [Location]<br> <strong>Employment type:</strong> Full-time</p> <h4>Position purpose</h4> <p>The Head of Cybersecurity is responsible for leading the day-to-day cybersecurity function, managing cybersecurity operations, and overseeing the implementation of security controls across the organisation's Information Technology (IT) and Operational Technology (OT) environments. The role provides technical leadership to a small cybersecurity team and ensures cybersecurity risks are effectively identified, assessed, monitored, and mitigated.</p> <p>Working under the direction of the Cybersecurity Manager, the Head of Cybersecurity is accountable for the execution of the cybersecurity strategy, governance requirements, security operations, compliance activities, and cybersecurity improvement initiatives.</p> <h4>Key responsibilities</h4> <p><strong>Cybersecurity leadership</strong></p> <ul> <li>Lead and manage the cybersecurity team, providing technical guidance, mentoring, and performance management.</li> <li>Coordinate cybersecurity activities across IT, OT, Digital, and business functions.</li> <li>Act as the primary escalation point for cybersecurity operational issues.</li> <li>Develop team capabilities, skills, and professional development plans.</li> <li>Foster a strong cybersecurity culture throughout the organization.</li> </ul> <p><strong>Security operations</strong></p> <ul> <li>Oversee Security Operations Centre (SOC) activities, whether internally delivered or outsourced.</li> <li>Monitor security alerts, incidents, vulnerabilities, and threats.</li> <li>Ensure effective incident detection, triage, investigation, containment, and recovery.</li> <li>Lead cyber incident response activities and coordinate post-incident reviews.</li> <li>Ensure cybersecurity monitoring and logging capabilities are maintained and optimized.</li> </ul> <p><strong>Governance, risk and compliance</strong></p> <ul> <li>Support the implementation and maintenance of the cybersecurity governance framework.</li> <li>Manage cybersecurity risk assessments and risk treatment activities.</li> <li>Maintain the cybersecurity risk register and track remediation actions.</li> <li>Ensure compliance with applicable cybersecurity standards, regulatory requirements, and corporate policies.</li> <li>Support internal and external cybersecurity audits.</li> </ul> <p><strong>Security architecture and controls</strong></p> <ul> <li>Ensure security controls are implemented and maintained across infrastructure, endpoints, cloud services, applications, and OT environments.</li> <li>Review and approve security designs for new projects and technology implementations.</li> <li>Support secure network segmentation and defense-in-depth strategies.</li> <li>Oversee vulnerability management and remediation programs.</li> </ul> <p><strong>Identity and access management</strong></p> <ul> <li>Ensure privileged access management and identity governance controls are implemented and monitored.</li> <li>Oversee periodic access reviews and segregation of duties assessments.</li> <li>Support implementation of role-based access control (RBAC) frameworks.</li> <li>Ensure compliance with least-privilege principles and account management standards.</li> </ul> <p><strong>Vulnerability management</strong></p> <ul> <li>Direct vulnerability assessment and scanning activities.</li> <li>Prioritize remediation activities based on business risk.</li> <li>Monitor closure of identified vulnerabilities.</li> <li>Provide reporting on remediation status and risk exposure.</li> </ul> <p><strong>Third-party security</strong></p> <ul> <li>Assess cybersecurity risks associated with suppliers and vendors.</li> <li>Participate in vendor security reviews and due diligence assessments.</li> <li>Ensure cybersecurity requirements are incorporated into contracts and procurement processes.</li> </ul> <p><strong>Business continuity and resilience</strong></p> <ul> <li>Support disaster recovery and business continuity planning.</li> <li>Participate in cyber resilience exercises and simulations.</li> <li>Ensure cybersecurity recovery requirements are incorporated into continuity plans.</li> </ul> <p><strong>Security awareness</strong></p> <ul> <li>Develop and maintain cybersecurity awareness and training programs.</li> <li>Promote security best practices across all levels of the organization.</li> <li>Coordinate phishing simulation and awareness campaigns.</li> </ul> <p><strong>Reporting and performance management</strong></p> <ul> <li>Prepare cybersecurity dashboards and reports for management.</li> <li>Provide regular updates to the Cybersecurity Manager on security posture, incidents, risks, and initiatives.</li> <li>Track cybersecurity KPIs and KRIs.</li> <li>Monitor progress against the cybersecurity roadmap.</li> </ul> <h4>Key deliverables</h4> <ul> <li>Cybersecurity risk register</li> <li>Security incident reports</li> <li>Vulnerability management reports</li> <li>Compliance and audit reports</li> <li>Cybersecurity KPI/KRI dashboard</li> <li>Security awareness program</li> <li>Security standards and procedures</li> <li>Incident response plans</li> <li>Privileged access reviews</li> <li>Third-party security assessments</li> <li>Cybersecurity roadmap progress reporting</li> </ul> <h4>Required qualifications</h4> <p><strong>Essential</strong></p> <ul> <li>Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Engineering, or related discipline.</li> <li>Minimum 8-10 years of cybersecurity experience.</li> <li>Minimum 3-5 years of cybersecurity leadership or management experience.</li> <li>Experience across security operations, risk management, governance, and security architecture.</li> <li>Experience managing third-party cybersecurity service providers.</li> </ul> <p><strong>Preferred certifications</strong></p> <ul> <li>CISSP</li> <li>CISM</li> <li>CRISC</li> <li>GSEC</li> <li>GIAC certifications</li> <li>ISO 27001 Lead Implementer or Lead Auditor</li> <li>IEC 62443 Cybersecurity certifications</li> <li>Microsoft Security certifications</li> <li>CCSP</li> </ul> <h4>Knowledge and experience</h4> <p><strong>Technical knowledge</strong></p> <ul> <li>Security operations and incident response</li> <li>SIEM and security monitoring platforms</li> <li>Endpoint detection and response (EDR/XDR)</li> <li>Microsoft security technologies</li> <li>Identity and access management</li> <li>Privileged access management</li> <li>Vulnerability management</li> <li>Cloud security (Azure/AWS)</li> <li>Network security</li> <li>OT/ICS cybersecurity</li> <li>Security architecture principles</li> </ul> <p><strong>Governance knowledge</strong></p> <ul> <li>NIST Cybersecurity Framework</li> <li>NIST SP 800-53</li> <li>NIST Incident Response Framework</li> <li>IEC 62443</li> <li>ISO 27001</li> <li>CIS Critical Security Controls</li> <li>Risk management frameworks</li> </ul> <h4>Key competencies</h4> <ul> <li>Leadership and team management</li> <li>Strategic thinking</li> <li>Risk-based decision making</li> <li>Communication and stakeholder management</li> <li>Incident management</li> <li>Problem solving</li> <li>Vendor management</li> <li>Project management</li> <li>Analytical thinking</li> <li>Report writing and executive presentation skills</li> </ul> <h4>Authority levels</h4> <p>The Head of Cybersecurity is authorized to:</p> <ul> <li>Direct cybersecurity operational activities.</li> <li>Lead cybersecurity incident response activities.</li> <li>Escalate significant cyber risks to the Cybersecurity Manager.</li> <li>Recommend security control implementations.</li> <li>Initiate emergency security containment actions during cybersecurity incidents.</li> <li>Review and approve cybersecurity operational standards and procedures.</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Mean time to detect (MTTD)</li> <li>Mean time to respond (MTTR)</li> <li>Vulnerability remediation compliance rate</li> <li>Security awareness completion rate</li> <li>Audit finding closure rate</li> <li>Privileged access review completion rate</li> <li>Security incident reduction trends</li> <li>Cybersecurity roadmap delivery performance</li> <li>Third-party security assessment completion rate</li> <li>Compliance with security standards and policies</li> </ul></p><p></p>

<p><b> Employee Contract Type </b> : </p><p>Local - Fixed Term Employee (Fixed Term)</p><br><p> <b> JOB PURPOSE </b> </p><p>The Faith and Development (F&amp;D) Project Assistant supports implementation of Empowered World View (EWV), Celebrating Families (CF), Spiritual Nurture of Children (SNC), and faith engagement activities in Ninewa or Kirkuk. The role helps mobilize faith and community leaders, coordinate training and consultations, support inclusive and conflict-sensitive community activities, and maintain accurate monitoring, logistics and reporting records. Working at 80% under the F&amp;D and Social Cohesion Technical Manager, the Assistant applies World Vision safeguarding standards.</p><p> </p><p> <b> Key Responsibilities </b> </p><p> <b>Quality Project Implementation and Stakeholder Engagement</b> </p><p> Support implementation of EWV, CF, SNC and other approved F&amp;D activities according to workplans, targets, project guidance and quality standards.</p><p> Assist in identifying and mobilizing faith and community leaders, caregivers, children and other participants according to agreed criteria and safeguarding procedures.</p><p> Coordinate day-to-day field arrangements with project staff and partners, identify implementation challenges, and promptly inform the Technical Manager.</p><p> Build and maintain respectful, trust-based relationships with churches, faith leaders, faith-based organisations and other faith actors in the assigned governorate, following agreed engagement priorities.</p><p> Prepare for and accompany meetings with faith actors, document agreed actions and follow up on next steps. Support coordination with local authorities and religious institutions under the Technical Manager; senior staff lead formal high-level engagement.</p><p> Provide secretariat support to the Church Advisory Platform and interfaith mechanisms, if established, including invitations, meeting logistics, minutes and follow-up.</p><ul><li>Communicate World Vision's identity, impartiality and humanitarian principles using approved key messages.</li></ul><p> <b>Mapping, Listening and Consultation</b> </p><p> Collect and update information about local faith actors, institutions, geographic presence, child-focused work and existing networks for the national faith ecosystem map.</p><p> Support review of past and current World Vision engagement with faith actors in the assigned governorate.</p><p> Organise and co-facilitate inclusive listening sessions, community consultations and focus group discussions with faith leaders, women, youth and other community members to identify child well-being priorities, needs and participation barriers.</p><ul><li>Gather feedback from faith and community leaders to inform contextualisation of EWV, CF, SNC and other F&amp;D materials, including cultural, religious and conflict-sensitivity considerations.</li></ul><p> <b>F&amp;D Project Activities, Capacity Building and Community Engagement</b> </p><p> Provide local information to support selection of pilot partners and activity locations against approved criteria.</p><p> Coordinate day-to-day delivery of approved faith engagement, community mobilisation, child well-being and social cohesion activities within the agreed workplan and budget.</p><p> Support organisation and delivery of EWV, CF and SNC capacity-building workshops and Training of Trainers sessions, including participant coordination, materials and logistical arrangements.</p><p> Follow up with trained facilitators and faith partners on schedules, implementation progress and challenges, and refer technical issues to the Technical Manager.</p><p> Assist in organising community awareness activities, interfaith dialogues and joint initiatives with faith and community partners as planned.</p><ul><li>Support partner orientation, community networks and volunteer mobilisation, ensuring due diligence and safeguarding requirements are met before activities begin.</li></ul><p> <b>Safeguarding, Do No Harm and Partner Due Diligence</b> </p><p> Apply World Vision child protection, safeguarding, PSEA and code of conduct requirements, and make sure partners and volunteers understand them; report concerns immediately through the correct channel.</p><p> Apply conflict sensitivity and Do No Harm in selecting participants, venues, messages and meeting formats; flag tensions, exclusion risks and political or security sensitivities to the Technical Manager and Security.</p><p> Support minimum partner due-diligence checks and the complaints and feedback mechanism.</p><ul><li>Follow security and travel protocols at all times.</li></ul><p> <b>Monitoring, Learning and Reporting</b> </p><p> Collect and maintain accurate activity data using agreed tools, including attendance, participant feedback and partnership indicators, in coordination with the MEAL team.</p><p> Conduct routine field monitoring visits and support baseline, endline and other assessments as scheduled, following approved data protection and consent procedures.</p><p> Prepare weekly activity updates and concise monthly progress reports, highlighting achievements, targets, challenges and recommended follow-up; contribute information to periodic and donor reports.</p><ul><li>Document lessons learned and consent-based case studies, and maintain organised, audit-ready meeting notes, attendance records and partnership documentation.</li></ul><p> <b>Administration and Logistics</b> </p><p> Organise meeting, training, consultation and field-visit logistics, and coordinate with Procurement, Finance, Administration, Fleet and Security in accordance with World Vision procedures.</p><p> Support procurement requests, activity advances and liquidations; monitor spending against approved budgets and flag delays or underspending. Only authorised managers approve expenditure.</p><p> <b>Others</b> </p><p> Share learning and coordinate regularly with the F&amp;D Project Assistant in the other location.</p><p> Uphold safeguarding and cross-cutting standards; attend team meetings and required trainings.</p><ul><li>Carry out other duties related to the nature of the job.</li></ul><ul><li>undefined</li></ul><p><strong>Desired Candidate Profile</strong></p><p> Bachelor's degree in Social Sciences, Development Studies, Theology or Religious Studies, Education, Peace and Conflict Studies, or a related field.</p><p> At least 2 years' experience in community engagement, project support in an NGO, humanitarian or development setting, or community-based organisation.</p><p> Experience working with faith communities, religious institutions, and the ability to engage respectfully with Christian, Muslim and other communities.</p><p> Good knowledge of the local context, communities and stakeholders in Ninewa or Kirkuk.</p><p> Experience organising meetings, workshops or consultations, and documenting and reporting on them.</p><p> Good writing and reporting skills; basic monitoring and data collection skills.</p><p> Computer skills in Word, Excel and PowerPoint.</p><p> Familiarity with World Vision faith and development approaches (for example Channels of Hope, Celebrating Families, Empowered World View) is an advantage.</p><p> Knowledge of safeguarding, child protection, conflict sensitivity and Do No Harm.</p><p> Experience working with women, youth and vulnerable groups, with gender and cross-cultural sensitivity.</p><p> Strong interpersonal and facilitation skills; ability to practise relational and ideological tolerance.</p><p> Initiative, emotional maturity, and the ability to work independently with remote supervision.</p><p> Commitment to World Vision Core Values, Vision and Mission Statement.</p><p> Knowledge of and adherence to the Red Cross and NGO Code of Conduct.</p><p> </p><p> <b>Required</b> <b>Language(s):</b> </p><p>Arabic (written and spoken) and working English. Kurdish and/or other local languages used in the area are an advantage.</p><p> <b>Required</b> <b>travel and/or work environment accommodations:</b> </p><p> Based in Ninewa or Kirkuk, according to the vacancy. [Hamdaniya Centre &amp; Kirkuk Office]</p><p> Willingness to travel regularly within the governorate, including rural and field locations, and occasionally to Erbil for coordination.</p><p> Part-time at 80% (32 hrs/week); flexibility for occasional evening or weekend community events, with the schedule agreed with the line manager.</p><p> Ability to work in a multicultural and occasionally high-pressure environment.</p>

<p><br></p> <p> <strong>Project Context and Scope</strong> </p> <p>The Peace, Recovery and Solutions Unit of IOM Iraq is undertaking a strategic effort to strengthen coherence, integration, and evidence-based programming across its Durable Solutions (DS) and Rehabilitation, Reconciliation, &amp; Reintegration (RRR) portfolios. As part of this effort, a new integrated programmatic structure is being developed by bringing together functions and expertise from both portfolios to strengthen IOM's capacity to address sustainable solutions to the drivers of displacement. This evolution reflects a broader transition towards integrated, area-based approaches that place populations and their pathways towards sustainable solutions at the centre of programming.<br>The development of the new unit provides an opportunity to establish greater coherence across programme design, targeting, planning, monitoring, information management, and learning. Historically, these functions have evolved across different projects and programmatic pillars, resulting in variations in theories of change, indicator frameworks, beneficiary targeting methodologies, and monitoring systems. These differences limit the Mission's ability to aggregate results, systematically measure outcomes, generate comparable evidence, and establish effective feedback loops between programme implementation, monitoring, referrals, and strategic decision-making. They also constrain the Mission's ability to demonstrate its contribution to IOM's Strategic Results Framework (SRF), strengthen programme quality, and enhance coordination across programme functions and with partners.<br><br></p> <p> <strong>The three initiatives are:</strong> </p> <p> <br> Initiative 1: Harmonization of the RRR programming and the Durable Solutions Theory of Change and development of a mission-wide, SRF-aligned indicator framework;<br> Initiative 2: Development of a unified monitoring framework and standardized Information Management (IM) inputs to establish a continuous programme feedback loop. <br> Initiative 3: Integration of targeting criteria and territory selection methodologies through a common territorial planning approach; </p> <p> <br>These initiatives seek to create a common architecture that enables consistent targeting, standardized monitoring, integrated reporting, and stronger evidence generation across interventions, while supporting coordination within the PRSD Unit, across the broader IOM Iraq mission, and, where appropriate, with partners.</p> <p> <br>A key element underpinning this work is the identification of an appropriate standard "Common operational Unit" that can serve as the foundation for programme planning, implementation, monitoring, and reporting across interventions operating at several levels (individual, household, community, sub-district, district, and governorate). Current approaches vary significantly across programmatic pillars, resulting in fragmented targeting methodologies, inconsistent monitoring systems, and limited comparability of results.</p> <p> <br>The core element of this work is to develop a territorial planning model that begins with strategic prioritization at governorate and sub-district levels while allowing programme-specific targeting approaches to communities, households, or individuals as required by different intervention modalities. This approach aims to reduce selection bias, improve transparency in geographic prioritization, strengthen coordination between programme teams, and provide a common analytical framework capable of accommodating diverse implementation models.</p> <p> <br>In parallel, the mission is advancing two of the three initiatives: the harmonization of its Theory of Change and indicator framework and the Development of a unified monitoring framework and standardized Information Management (IM) inputs to establish a continuous programme feedback loop. A revised Theory of Change has been developed through an internal consultative process and is undergoing technical validation. Building on this work, PRSD is developing a harmonized indicator bank that maps project-level indicators across programmatic pillars to standardized mission-level and SRF indicators. This work will enable consistent reporting, improve comparability across projects, and provide the basis for automated aggregation of programme results.</p> <p> <br></p><p> <strong>Specifically, the consultant will undertake the following tasks:</strong> </p> <p> <br>Integration of Targeting Criteria and Territorial Planning Methodology <br> <strong>1. Review and map existing approaches</strong> <br>- Review existing CBP methodologies, RRR and DS objectives and implementation approaches, targeting criteria, assessment frameworks, tools, guidelines, referral mechanisms and reporting systems.<br>- Map DS and RRR activities, target groups and locations against the existing CBP process.<br>- Identify commonalities, gaps, operational constraints and opportunities for greater integration.<br></p><p> <strong>Cross-Cutting Coordination and Facilitation</strong> <br>Recognizing that the three initiatives are highly interdependent, the consultant will provide ongoing strategic facilitation and coordination support throughout the assignment by:<br> Facilitating technical workshops, working groups, validation sessions, and bilateral consultations. <br> Supporting coordination between PRSD, programme units, other relevant technical teams. <br> The consultant shall perform an advisory and technical support role into coherent methodologies and guidance documents. <br> Documenting decisions, agreed approaches, outstanding issues, and recommended next steps. <br> Identifying risks, dependencies, and implementation considerations affecting the successful operationalization of the integrated framework. <br> Providing strategic recommendations for institutionalizing the proposed architecture within future programme design, monitoring, reporting, and learning processes. <br> Final review of the organogram to ensure coherence with defined methods and functions.<br> </p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Required Qualifications and Experience</strong> </p> <p> <strong>Education</strong> </p> <p> Master's degree in International Development, Public Policy, Social Sciences, Economics, Monitoring and Evaluation, Development Planning, Peace and Conflict Studies, Humanitarian Affairs, Information Management, or a related field<br> A first-level university degree (Bachelor's degree) in one of the above fields combined with an additional 8 years of relevant professional experience may be accepted in lieu of an advanced university degree<br> </p> <p> <strong>Experience</strong> </p> <ul> <li>Minimum 8 years ( with a Master's degree) of progressively responsible professional experience in programme design, strategy development, monitoring and evaluation, or programme management within humanitarian, recovery, stabilization, development or durable solutions contexts</li> <li>Demonstrated experience designing or facilitating Theory of Change and Results Framework development for complex, multi-sector programmes</li> <li>Proven experience developing or harmonizing Results-Based Management (RBM) frameworks, indicator frameworks, and performance measurement systems</li> <li>Experience facilitating consultations, technical working groups, and consensus-building processes involving diverse technical teams</li> <li>Experience supporting organizational or programme-wide strategic planning, programme integration, or portfolio harmonization</li> <li>Demonstrated experience developing targeting methodologies, vulnerability assessment frameworks, territorial planning approaches, or community-based programming methodologies is desirable</li> <li>Previous experience working with IOM, the United Nations, or other international organizations is highly desirable</li> <li>Experience working in fragile, conflict-affected, post-conflict or displacement contexts, preferably in the Middle East, is considered a strong asset</li> </ul> <p> </p> <p> <strong>Technical Skills</strong> </p> <p> <br> Advanced understanding of Theory of Change development and results framework design<br> Excellent knowledge of monitoring, evaluation, accountability and learning (MEAL) systems<br> Experience developing indicator frameworks, indicator harmonization, and logical frameworks aligned with organizational results frameworks<br> Knowledge of Durable Solutions programming, area-based approaches, community-based programming, and territorial planning methodologies<br> Familiarity with programme targeting methodologies, vulnerability analysis, and community prioritization approaches<br> Understanding of Information Management concepts, data governance, programme databases, and monitoring systems<br> Excellent analytical, research, and synthesis skills with the ability to consolidate complex technical information into practical guidance<br> Strong report writing and technical drafting skills</p> <p> <br> <strong>Facilitation and Coordination Skills</strong> <br> Excellent facilitation skills, including the ability to lead workshops, consultations, and technical validation sessions<br> Demonstrated ability to build consensus across multidisciplinary teams with differing technical perspectives<br> Ability to work independently, manage multiple tasks under time pressure, and deliver high-quality outputs on schedule<br> Strong organizational and project management skills with the ability to manage multiple workstreams simultaneously<br> Strong problem-solving and strategic thinking skills<br> Ability to communicate complex technical concepts clearly </p> <p> <br> <strong>Computer Skills</strong> <br> Advanced proficiency in Microsoft Office, particularly Word, Excel and PowerPoint.<br> Experience working with data visualization, dashboarding, or monitoring platforms is an advantage.<br> </p> <p> <strong>Languages</strong> </p> <p>For this consultancy, </p> <p> Fluency in English (written and spoken) is required<br> Proficiency in Arabic/Kurdish is advantageous<br> </p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p>