Customer Service Jobs in Iraq

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire &nbsp;</span><span>Customer Service Representative, </span><span>who are responsible</span><span> for </span><span>handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioural</span></p><br><ul><li><p><span>Serving our Customers </span></p><br></li><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Relationship Building </span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral Communication</span></p><br></li><li><p><span>Written Communication</span></p><br></li><li><p><span>Managing Information&nbsp;</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support </span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>DEI&nbsp; Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br>Job Description <br>Job Requirements - Experience and Education <br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is Actively recruiting to&nbsp;hire&nbsp;Direct Sales Customer Service Representative-Salah Aldeen&nbsp;who is responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Key Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, experience and competencies <br> <p><b><span>Education</span></b></p><br><ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><b><span>Experience</span></b></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><b><span>Competencies</span></b></p><br><p><i><span>Behavioral</span></i></p><br><ul><li><p><span>Serving our customers</span></p><br></li><li><p><span>Achievement Driven</span></p><br></li><li><p><span>Team Work</span></p><br></li><li><p><span>Information seeking</span></p><br></li><li><p><span>Problem Solving and Creativity</span></p><br></li><li><p><span>Relationship Building</span></p><br></li><li><p><span>Initiative</span></p><br></li></ul><p><em><span>Technical</span></em></p><br><ul><li><p><span>Oral &amp; written Communication</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>IDE Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>ZAIN2398 - Direct Sales Customer Service Representative-Salah Aldeen • Operation Zain Iraq • Division Commercial • Location Iraq - Salah Al-deen • Closing Date 11-Jul-2026</p><p>Role Purpose Zain Iraq is Actively recruiting to hire Direct Sales Customer Service Representative-Salah Aldeen who is responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</p><p>Key Responsibilities</p><ul><li>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</li><li>Implement Direct Sales policies and procedures.</li><li>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</li><li>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</li><li>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</li><li>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</li><li>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</li><li>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education</p><ul><li>Bachelor s degree in a business administration-related field or equivalent</li></ul><p>Experience</p><ul><li>Up to 2 years of experience in related field</li></ul><p>Competencies</p><p>Behavioral</p><ul><li>Serving our customers</li><li>Achievement Driven</li><li>Team Work</li><li>Information seeking</li><li>Problem Solving and Creativity</li><li>Relationship Building</li><li>Initiative</li></ul><p>Technical</p><ul><li>Oral &amp; written Communication</li><li>Technology Application</li><li>Sales Management</li></ul><p>IDE Competency</p><ul><li>Courage to Engage</li><li>Addressing Bias</li><li>Allyship</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire &nbsp;</span><span>Customer Service Representative, </span><span>who are responsible</span><span> for </span><span>handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioural</span></p><br><ul><li><p><span>Serving our Customers </span></p><br></li><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Relationship Building </span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral Communication</span></p><br></li><li><p><span>Written Communication</span></p><br></li><li><p><span>Managing Information&nbsp;</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support </span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>DEI&nbsp; Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<p>Remote Migration Agent Assistant / Interpreter – Iraq</p><p>We are seeking a reliable and professional <strong>Migration Agent Assistant / Interpreter</strong> based in Iraq to support an Australian migration practice with a growing Iraqi client base.</p><p>This is a <strong>remote position</strong> suitable for a candidate with strong communication, interpretation and administrative skills. The successful applicant will assist with communication between the Registered Migration Agent and clients in Iraq.</p><p>Key Responsibilities</p><ul><li>Provide interpretation during telephone, Zoom and online client consultations.</li><li>Translate client communications and documents between English and relevant local languages.</li><li>Communicate with clients to collect documents and information requested by the Migration Agent.</li><li>Assist clients in understanding document checklists, appointments and application procedures.</li><li>Follow up with clients regarding outstanding documents and information.</li><li>Organise client records and provide general administrative support.</li><li>Maintain strict confidentiality when handling personal and migration-related information.</li><li>Refer all legal and migration advice to the Registered Migration Agent.</li></ul><p>Essential Requirements</p><ul><li>Fluent written and spoken <strong>English and Arabic</strong>.</li></ul><p>&nbsp;</p>

<p><strong>Exciting Opportunity: Customer Service Evaluator in Iraq</strong></p><p>Open to Residents Across <strong>Iraq</strong></p><p>&nbsp;</p><p>Ready to shape exceptional customer experiences? Join our esteemed market research consultancy in enhancing customer service standards.</p><p>&nbsp;</p><p><strong>Job Description:</strong></p><ul><li>Pose as a real customer, assess service quality, and provide valuable feedback.</li><li>Complete assignments efficiently, typically within an hour.</li><li>Submit detailed reports online from the comfort of your home.</li></ul><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul><li>Fluent in English with strong communication and writing skills.</li><li>Sharp observation skills to capture key details effectively.</li></ul><p>&nbsp;</p><p><strong>Why Choose Us?:</strong></p><p>Flexible part-time opportunity with competitive compensation.</p><p>Gain insights into diverse industries and enhance customer experiences.</p><p>Join a supportive team dedicated to your success and growth.</p><p><strong>Ready to Get Started?</strong> Visit our website to register as a Mystery Shopper and create your profile today!</p><p>&nbsp;</p><p>Note: This is a part-time position; we do not provide visas.</p><p>&nbsp;</p><p><strong>Thanks</strong></p><p><strong>SISA Marketing LLC</strong></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose: To receive customer requests and work on fulfilling them or forwarding them to the relevant execution units within the specified timelines, ensuring they are carried out as quickly as possible and with the required efficiency and quality.<br> The role also involves responding to all customer inquiries and complaints, resolving them or following up with the concerned parties to ensure customer satisfaction, in addition to selling and marketing the bank’s services and products.<br> Responsibilities: Receive corporate customers, identify their requests and needs for the bank’s services and products, and work on fulfilling them or forwarding them to the relevant departments for execution, ensuring excellent customer service with the required quality and efficiency.<br> Handle corporate customers’ phone and verbal inquiries, provide solutions to issues that may arise during transaction processing as quickly as possible, and follow up on or execute any customer-related requests based on direct supervisor instructions, in coordination with the relevant departments.<br> Encourage customers to use electronic channels and all technological solutions offered by the bank, explain their benefits and usage, and motivate customers to utilize all banking products (such as issuing letters of credit and guarantees, utilizing financing limits, and using the online banking platform) by studying customers’ business nature, economic activities, and monitoring their daily banking transactions.<br> Monitor daily all facilities/limits granted to corporate customers within the account officers’ portfolio, ensure they are properly served, and encourage them to optimally utilize these limits through phone calls and emails, contributing to maintaining agreed utilization ratios in line with business plans and approved KPIs.<br> Provide all banking services to corporate customers (both borrowing and non-borrowing) offered by the bank, including but not limited to: opening new and additional accounts and related tasks, account amendments including linked accounts, account closure, reactivating dormant accounts, adding/canceling authorized signatories, confirming account transactions, updating customer/account data, opening deposit accounts, breaking/closing deposits, signature updates, requests for standing orders/instructions, financial statements, and other related services.<br> Fulfill customer requests related to self-service and electronic services, account-to-account transfers, stopping cheque book requests, cheque processing, standing orders/instructions, account statements, issuance of bank certificates (e.<br>g., clearance, liabilities), and execute financing and repayment requests within the customer’s approved limits upon customer or account officer request, within delegated authority.<br> Receive corporate customers’ transfer requests and salary transfer requests, review them, and forward them to the relevant departments/head office for execution.<br> Receive customer requests related to issuance and amendment of letters of credit, collection bills, and guarantee amendments, verify the completeness of all required data and information and ensure compliance with the bank’s terms and instructions, then forward them to the concerned department for implementation.<br> Receive requests for issuing guarantees, verify the completeness of all required terms and data, and forward them to the relevant execution department at head office after obtaining the necessary approvals, depending on the case.<br> Follow up with execution departments at head office to complete missing documents and ensure all requirements for customer transactions are documented, in coordination with the direct supervisor.<br> Deliver corporate customers’ credit cards, PINs, and cheque books, and inform the direct supervisor for activation, in order to fulfill customer requests and enhance satisfaction.<br> Deliver returned cheques to customers.<br> Monitor clearing cheques on the system where there is an excess over the customer’s granted limit for corporate accounts and coordinate with account officers to obtain approvals for such excesses.<br> Conduct visits to VIP customers (existing/new) for signing specimen signature cards and their related data forms.<br> Prepare periodic reports and statements and submit them to the direct supervisor based on daily work activities to support continuous improvement and ensure service is delivered according to required standards.<br> Working Conditions and Environment: Office-based work, with occasional customer visits as needed.<br> The role requires marketing the bank’s services and products.<br> Requires a computer with the necessary systems installed.<br> Requires a secure safe to store cheque books and returned cheques until handed over to customers.<br> Nature of Communication and Working Relationships: Daily verbal/written communication with the direct supervisor to complete work tasks.<br> Daily verbal/written communication, as needed, with department staff to complete work tasks.<br> Verbal/phone communication, as needed, with concerned departments/branches to process transactions, fulfill customer requests, and follow up on work requirements.<br> Verbal/phone/written communication, as needed, with customers to develop relationships, meet their requests, and identify their needs.<br> Scope of Work and Authority Limits: Operates within defined and documented policies and procedures.<br> Forwards transactions according to delegated authorities.<br> Responsible for the accuracy and confidentiality of customer data.<br> Responsible for following up on customer requests with the relevant departments.<br> Bachelor’s degree in administrative sciences, banking, or any related field.<br> Minimum of 3 years of practical experience in banking operations or customer service.<br> Preferably experienced in dealing with companies, commercial and industrial groups, and economic enterprises.<br> Good command of English.<br> Comprehensive knowledge of the bank’s services and products.<br> Good knowledge of policies and procedures governing the work and their updates (internal and external).<br> Good knowledge of international practices governing trade services.<br> Proficiency in computer use and handling applicable systems.<br> Cross-selling skills.<br> Ability to plan and organize.<br> Ability to handle and resolve customer complaints within delegated authority.<br> Strong communication skills and ability to deal with all types of customers (internal and external).<br> Ability to work under pressure.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is Actively recruiting to&nbsp;hire&nbsp;Direct Sales Customer Service Representative-Kirkuk who is responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets about sales or information on products/services.</span></p><br> <br> <br><br> Key Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfillment of their needs and requirements</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts / update account status to ensure up-to-date customer information at all times</span></p><br></li><li><p><span>Coordinate new outlets needs in terms of manpower, logistics, equipment, maintenance and other needs to ensure efficient launching and operations</span></p><br></li><li><p><span>Act as quality control on the Sales Representatives and report their failures to the Senior Sales Representative to tackle areas for development and training</span></p><br></li><li><p><span>Handle the opening of direct sales new branches and exchange offices and coordinate their needs&nbsp; in terms of manpower, logistics, equipment, policies and procedures, forms, brochures, marketing material and other needs to ensure efficient operations</span></p><br></li><li><p><span>Handle existing branches’ renovations/visit branches periodically to check maintenance requirements ensuring an adequate work environment for a healthy customer experience</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedback/customer transactions and interactions as needed to track achievements and get recommendations</span></p><br></li><li><p><span># of non-compliance to direct sales policies and procedures</span></p><br></li><li><p><span>Average handling time (Time from initial customer request to closing the request)</span></p><br></li></ul> <br> <br><br> Education, experience and competencies <br> <p><b><span>Education</span></b></p><br><ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><b><span>Experience</span></b></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><b><span>Competencies</span></b></p><br><p><i><span>Behavioral</span></i></p><br><ul><li><p><span>Serving our Customers</span></p><br></li><li><p><span>Achievement Driven</span></p><br></li><li><p><span>Information Seeking</span></p><br></li><li><p><span>Relationship Building</span></p><br></li></ul><p><em><span>Technical</span></em></p><br><ul><li><p><span>Oral &amp; written Communication</span></p><br></li><li><p><span>Managing Information</span></p><br><p><span>Technology Application</span></p><br></li><li><p><span>IT user support</span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>IDE Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p><span><span><span>To</span></span></span><span><span><span> administer and support the patient life cycle to meet company’s objectives of profitability, patient satisfaction and stakeholder experience. To combine leadership skills with a desire to provide a positive customer experience to lead the customer success team. To organize and develop a way to measure how customers perceive the product and/or service the healthcare facility provides.</span></span></span></p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><ul> <li><span><span><span><span>Ensure that a positive patient/visitor experience is well maintained in the area.</span></span></span></span></li> <li><span><span><span><span>Assist in planning, directing and overall coordination of Guest Relation services.</span></span></span></span></li> <li><span><span><span><span>Interact directly with patients, families, visitors and staff on a daily basis.</span></span></span></span></li> <li><span><span><span><span>Facilitate real time service recovery as it directly connects to the patient and their family.</span></span></span></span></li> <li><span><span><span><span>Coordinate and maintain staff competency in the area of bereavement and family and patient centered care.</span></span></span></span></li> <li><span><span><span>Serve as a bereavement resource while on duty.</span></span></span></li> <li><span><span><span>In consultation with the Director, implement an effective customer relationship management system to foster customer loyalty.</span></span></span></li> </ul> <br><br><u><b>Job Responsibilities 2</b></u> <br><ul> <li><span><span><span>Oversee the day-to-day customer operations to ensure delightful customer experience at all stages of the customer engagement.</span></span></span></li> <li><span><span><span>Assist the Director in establishing coordination with the internal teams to deliver seamless customer service.</span></span></span></li> <li><span><span><span>Assist the Director in establishing value generating business partnerships.</span></span></span></li> <li><span><span><span>Oversee the day-to-day partner operations to ensure fruitful partner experience.</span></span></span></li> </ul> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>• Strong Knowledge of the Healthcare industry </p><br> <p>• Ability to analyse data in an accurate and time efficient manner</p><br> <p>• Understanding of confidentiality and safeguarding procedures</p><br> <p>• Excellent customer service and the ability to communicate efficiently</p><br> <p>• Interested in skills training and development</p><br> <p>• Good at problem solving and multi-tasking</p><br> <p>• Professional, flexible, and positive</p><br> <p>• Willingness to work as part of a team</p><br> <p>• Ability to work autonomously</p><br> <p>• Ability to work to a very high standard</p><br> <p>• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p><span><span><span>Minimum 4 years of experience (required)</span></span></span></p><br> <p><span><span><span>Experience work in healthcare facility (preferred)</span></span></span></p><br> <p><span><span><span>Minimum 2 years in GCC (preferred)</span></span></span></p><br> <br><br><u><b>Competencies</b></u> <br>Resilience<br>Quality<br>Agility<br>Leadership<br>Front Desk Operations L2<br>Relationship Management L2<br>Adminstrative Services L2<br>Root Cause Analysis &amp; Problem Solving L2<br>Problem-solving L2<br>AI Fluency<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in any related field<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire &nbsp;</span><span>Customer Service Representative - Kut, </span><span>The jobs at this level are responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <p><span>Education </span></p><br><ul><li><p><span>Bachelor’s degree in business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience </span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies </span></p><br><p><span>&nbsp;Behavioural</span></p><br><ul><li><p><span>Serving our customers</span></p><br></li><li><p><span>Achievement Driven</span></p><br></li><li><p><span>Information Seeking</span></p><br></li><li><p><span>Relationship Building</span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral &amp;Written Communication</span></p><br></li><li><p><span>Managing Information</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support</span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>IDE Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities:</strong></p> <ul> <li>Receive corporate customers, identify their requests and needs for the bank s services and products, and work on fulfilling them or forwarding them to the relevant departments for execution, ensuring excellent customer service with the required quality and efficiency.</li> <li>Handle corporate customers phone and verbal inquiries, provide solutions to issues that may arise during transaction processing as quickly as possible, and follow up on or execute any customer-related requests based on direct supervisor instructions, in coordination with the relevant departments.</li> <li>Encourage customers to use electronic channels and all technological solutions offered by the bank, explain their benefits and usage, and motivate customers to utilize all banking products (such as issuing letters of credit and guarantees, utilizing financing limits, and using the online banking platform) by studying customers business nature, economic activities, and monitoring their daily banking transactions.</li> <li>Monitor daily all facilities/limits granted to corporate customers within the account officers portfolio, ensure they are properly served, and encourage them to optimally utilize these limits through phone calls and emails, contributing to maintaining agreed utilization ratios in line with business plans and approved KPIs.</li> <li>Provide all banking services to corporate customers (both borrowing and non-borrowing) offered by the bank, including but not limited to: opening new and additional accounts and related tasks, account amendments including linked accounts, account closure, reactivating dormant accounts, adding/canceling authorized signatories, confirming account transactions, updating customer/account data, opening deposit accounts, breaking/closing deposits, signature updates, requests for standing orders/instructions, financial statements, and other related services.</li> <li>Fulfill customer requests related to self-service and electronic services, account-to-account transfers, stopping cheque book requests, cheque processing, standing orders/instructions, account statements, issuance of bank certificates (e.g., clearance, liabilities), and execute financing and repayment requests within the customer s approved limits upon customer or account officer request, within delegated authority.</li> <li>Receive corporate customers transfer requests and salary transfer requests, review them, and forward them to the relevant departments/head office for execution.</li> <li>Receive customer requests related to issuance and amendment of letters of credit, collection bills, and guarantee amendments, verify the completeness of all required data and information and ensure compliance with the bank s terms and instructions, then forward them to the concerned department for implementation.</li> <li>Receive requests for issuing guarantees, verify the completeness of all required terms and data, and forward them to the relevant execution department at head office after obtaining the necessary approvals, depending on the case.</li> <li>Follow up with execution departments at head office to complete missing documents and ensure all requirements for customer transactions are documented, in coordination with the direct supervisor.</li> <li>Deliver corporate customers credit cards, PINs, and cheque books, and inform the direct supervisor for activation, in order to fulfill customer requests and enhance satisfaction.</li> <li>Deliver returned cheques to customers.</li> <li>Monitor clearing cheques on the system where there is an excess over the customer s granted limit for corporate accounts and coordinate with account officers to obtain approvals for such excesses.</li> <li>Conduct visits to VIP customers (existing/new) for signing specimen signature cards and their related data forms.</li> <li>Prepare periodic reports and statements and submit them to the direct supervisor based on daily work activities to support continuous improvement and ensure service is delivered according to required standards.</li> </ul> <p><strong>Working Conditions and Environment:</strong></p> <ul> <li>Office-based work, with occasional customer visits as needed.</li> <li>The role requires marketing the bank s services and products.</li> <li>Requires a computer with the necessary systems installed.</li> <li>Requires a secure safe to store cheque books and returned cheques until handed over to customers.</li> </ul> <p><strong>Nature of Communication and Working Relationships:</strong></p> <ul> <li>Daily verbal/written communication with the direct supervisor to complete work tasks.</li> <li>Daily verbal/written communication, as needed, with department staff to complete work tasks.</li> <li>Verbal/phone communication, as needed, with concerned departments/branches to process transactions, fulfill customer requests, and follow up on work requirements.</li> <li>Verbal/phone/written communication, as needed, with customers to develop relationships, meet their requests, and identify their needs.</li> </ul> <p><strong>Scope of Work and Authority Limits:</strong></p> <ul> <li>Operates within defined and documented policies and procedures.</li> <li>Forwards transactions according to delegated authorities.</li> <li>Responsible for the accuracy and confidentiality of customer data.</li> <li>Responsible for following up on customer requests with the relevant departments.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li>Bachelor s degree in administrative sciences, banking, or any related field.</li> <li>Minimum of 3 years of practical experience in banking operations or customer service.</li> <li>Preferably experienced in dealing with companies, commercial and industrial groups, and economic enterprises.</li> <li>Good command of English.</li> <li>Comprehensive knowledge of the bank s services and products.</li> <li>Good knowledge of policies and procedures governing the work and their updates (internal and external).</li> <li>Good knowledge of international practices governing trade services.</li> <li>Proficiency in computer use and handling applicable systems.</li> <li>Cross-selling skills.</li> <li>Ability to plan and organize.</li> <li>Ability to handle and resolve customer complaints within delegated authority.</li> <li>Strong communication skills and ability to deal with all types of customers (internal and external).</li> <li>Ability to work under pressure.</li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.<br> Escalate unresolved or complex issues to the relevant department and follow up until closure.<br> Maintain detailed and accurate records of customer interactions, transactions and complaints.<br> Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.<br> Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.<br> Education: Bachelor’s degree in Business Administration or relative field.<br> Languages: Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.<br> Availability: Ability to work on a shift rotation.<br> Experience: Minimum of 1 year experience in customer service or a related field</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.<br> Escalate unresolved or complex issues to the relevant department and follow up until closure.<br> Maintain detailed and accurate records of customer interactions, transactions and complaints.<br> Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.<br> Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.<br> Education: Bachelor’s degree in Business Administration or relative field.<br> Languages: Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.<br> Availability: Ability to work on a shift rotation.<br> Experience: Minimum of 1 year experience in customer service or a related field</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Supervise daily operations of the Customer Care team to ensure service quality and efficiency.<br> Monitor team performance and ensure all customer inquiries are handled within defined SLAs.<br> Provide continuous guidance, coaching and support to team members.<br> Handle escalated customer complaints and ensure proper resolution.<br> Prepare and share daily, weekly and monthly performance reports.<br> Provide detailed statistical feedback to management for evaluation and reward purposes.<br> Ensure all team members are updated on new products, features, policies, and incidents.<br> Identify performance gaps and develop action plans to improve team productivity.<br> Conduct regular performance reviews and one-on-one sessions with team members.<br> Maintain and update department FAQs and knowledge base.<br> Ensure adherence to company policies, procedures and compliance requirements.<br> Monitor team attendance, adherence and shift scheduling.<br> Support on onboarding of new comers.<br> Identify process improvement opportunities and recommend solutions.<br> Coordinate with other departments to resolve customer issues.<br> Manage workload distribution to ensure balanced team performance.<br> Track and improve KPIs (CSAT, FCR, FRT, AHT, SLAs).<br> Education: Bachelor’s degree in Business Administration, Communications or a related field.<br> Languages: Arabic (mandatory) and good command of English (spoken and written).<br> Availability: Flexibility to work rotating shifts.<br> Experience: Minimum 1–2 years in customer service or a related field is required.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities:</strong></p> <ul> <li>Administratively and operationally supervises subordinate functions, distributes and monitors work, ensures tasks are performed efficiently and accurately, and confirms that customer requests and needs are met at the required level to ensure their satisfaction and strengthen their relationship with the bank.</li> <li>Supervises / receives corporate clients, identifies their requests and needs regarding the bank s services and products, and works to fulfill them or forward them to the relevant departments for execution, ensuring distinguished service delivery with the required quality and efficiency.</li> <li>Supervises / handles corporate clients telephone and verbal inquiries, provides solutions to issues that may arise during transaction processing as quickly as possible, and follows up / executes any customer-related requests based on direct manager instructions, coordinating with relevant departments.</li> <li>Supervises service quality / provides all services to corporate clients of all categories, both borrowing and non-borrowing, offered by the bank, including any new services introduced as needed.</li> <li>Supervises / markets the bank s services and products through direct and cross-selling to attract new clients regularly, in line with the business plan, to achieve branch targets and increase sales share. Also encourages customers to use all banking products such as issuing letters of credit and guarantees, utilizing financing limits, and using the online banking platform, by studying customer business activities and monitoring their daily transactions with the bank.</li> <li>Monitors daily all granted limits for corporate clients within the portfolio assigned to account officers, ensures service delivery, and encourages optimal utilization of these limits through phone calls and emails to maintain agreed utilization ratios according to business plans and approved KPIs.</li> <li>Establishes and maintains good relationships with customers, continuously develops them, and ensures that the quality of services provided meets their expectations and guarantees satisfaction.</li> <li>Follows up on complaints and objections, ensures completion of necessary procedures, resolves them, and prevents recurrence.</li> <li>Reviews, signs, and approves transactions on the automated system according to granted authorities, and forwards those exceeding his/her authority to the authorized party for necessary approval.</li> <li>Ensures all transactions are complete before forwarding them to execution departments to prevent delays and improve customer service levels.</li> <li>Takes all control-related actions concerning business activities and documents them according to approved instructions to ensure operational control.</li> <li>Supervises / delivers credit cards and PINs to customers to meet their requests and enhance satisfaction.</li> <li>Activates issued cheque books, credit cards, and PINs related to electronic channels on the automated system.</li> <li>Encourages customers to use electronic channels and all technological means offered by the bank, explains their features and usage, and ensures subordinate staff guide customers toward these channels.</li> <li>Supervises the suitability of customer service areas in terms of availability of all physical requirements needed to obtain service.</li> <li>Reviews customer requests and approves transactions within delegated authority after ensuring compliance with approved programs and policies, and recommends on transactions exceeding authority to meet customer needs and ensure satisfaction.</li> <li>Follows up on outgoing and incoming mail dispatches and ensures completeness to guarantee proper execution and completion of all required transactions.</li> <li>Prepares periodic reports on the team s completion of all customer requests during the specified period for statistical purposes related to completed services in the department.</li> <li>Reviews work documents at the end of the day against the daily transaction report by user to ensure correct execution and completion of transactions.</li> <li>Conducts visits to distinguished customers (existing/new) for signing signature cards and their personal data forms.</li> <li>Ensures customer satisfaction with responses to their requests and execution of their banking transactions by making periodic proactive calls and verifying service quality for continuity and improvement.</li> <li>Ensures that the daily operations of the customer service section are carried out in accordance with approved policies and procedures and within delegated authorities to protect the bank s rights.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Purpose:</strong><br> To provide administrative and executive supervision over the department s operations and staff in a manner that ensures the achievement of the set marketing objectives, and to ensure the prompt, high-quality, and accurate delivery of services to customers. This includes responding to customer inquiries and resolving urgent issues within the granted authorities in a way that guarantees customer satisfaction, strengthens their relationship with the bank, and achieves the best banking and sales services for the corporate and business sectors.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>About Zaincash</strong> </p> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq. </p> <p> </p> <p> <strong>Responsibilities:</strong> </p> <ul> <li>Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.</li> <li>Escalate unresolved or complex issues to the relevant department and follow up until closure.</li> <li>Maintain detailed and accurate records of customer interactions, transactions and complaints.</li> <li>Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.</li> <li>Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li> <strong>Education:</strong> Bachelor s degree in Business Administration or relative field.</li> <li> <strong>Languages:</strong> Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.</li> <li> <strong>Availability:</strong> Ability to work on a shift rotation.</li> <li> <strong>Experience:</strong> Minimum of 1 year experience in customer service or a related field</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supervise daily operations of the Customer Care team to ensure service quality and efficiency. Monitor team performance and ensure all customer inquiries are handled within defined SLAs. Provide continuous guidance, coaching and support to team members. Handle escalated customer complaints and ensure proper resolution. Prepare and share daily, weekly and monthly performance reports. Provide detailed statistical feedback to management for evaluation and reward purposes. Ensure all team members are updated on new products, features, policies, and incidents. Identify performance gaps and develop action plans to improve team productivity. Conduct regular performance reviews and one-on-one sessions with team members. Maintain and update department FAQs and knowledge base. Ensure adherence to company policies, procedures and compliance requirements. Monitor team attendance, adherence and shift scheduling. Support on onboarding of new comers. Identify process improvement opportunities and recommend solutions. Coordinate with other departments to resolve customer issues. Manage workload distribution to ensure balanced team performance. Track and improve KPIs (CSAT, FCR, FRT, AHT, SLAs).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Education:</b> Bachelor s degree in Business Administration, Communications or a related field.</p><p><b>Languages:</b> Arabic (mandatory) and good command of English (spoken and written).</p><p><b>Availability:</b> Flexibility to work rotating shifts.</p><p><b>Experience:</b> Minimum 1 2 years in customer service or a related field is required.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: 1.<br> HR Operations &amp; Administration: Handle all employee life cycle transactions including onboarding, transfers, promotions, and offboarding.<br> Prepare employment contracts, HR letters, and official correspondence.<br> Maintain and update employee records in HR systems and personnel files.<br> Ensure timely and accurate data entry in HRIS and document management systems.<br> Experience in payroll, compensations, social security, taxes is a plus.<br> 2. Employee Support &amp; Services: Serve as a point of contact for employee inquiries related to policies, procedures, and benefits.<br> Support the resolution of employee concerns by providing timely and accurate information.<br> Facilitate employee onboarding and ensure smooth integration into the organization.<br> Coordinate exit procedures including clearance, final settlement, and exit interviews.<br> 3. Attendance &amp; Leave Management: Monitor attendance records and validate data with timesheets or biometric systems.<br> Process leave applications and ensure compliance with internal policies and labor laws.<br> Support payroll with accurate data related to absences, leaves, and deductions.<br> 4. Compliance &amp; Reporting: Ensure all HR transactions comply with internal controls and legal requirements.<br> Prepare periodic reports on headcount, turnover, leaves, and other HR metrics.<br> Support internal and external audits by providing required documentation.<br> 5. Managing and overseeing Tax and Social Security processes: Calculating, reviewing, and reconciling Social Security contributions and tax deductions, ensuring alignment with payroll records and approved data.<br> Preparing and submitting monthly Tax and Social Security reports, declarations, and related documentation, while ensuring compliance with statutory deadlines and financial obligations.<br> Coordinating with relevant authorities and stakeholders, and managing all related procedures, reconciliations, inquiries, and compliance requirements to ensure adherence to applicable laws and regulations.<br> Bachelor’s degree in Human Resources, Business Administration, or related field.<br> 1-3 years of experience in employee services, HR administration, or operations.<br> Solid understanding of labor laws and HR policies.<br> Experience working with HRIS and document management systems is a plus.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Customer Support Engineer (IT) – Technology Business will be responsible for providing technical and customer support services for premium technology products and solutions across Iraq.<br> The role focuses on handling customer inquiries and complaints, coordinating service requests, ensuring timely issue resolution, and maintaining high levels of customer satisfaction.<br> The incumbent will manage customer communication, coordinate with service engineers for call assignments, support invoicing and payment follow-ups, maintain service documentation, and contribute to customer engagement initiatives while ensuring smooth service operations for the Technology Business.<br> Key Qualifications: • Strong experience in customer support, IT support, technical service coordination, or helpdesk operations within the technology or consumer electronics industry.<br> • Good understanding of handling customer inquiries, complaints, and service requests professionally and efficiently.<br> • Ability to attend customer calls, prioritize service requests, and coordinate with engineers for timely resolution.<br> • Strong customer service orientation with focus on maintaining customer satisfaction through continuous communication and follow-ups.<br> • Experience in preparing commercial offers, invoicing, payment follow-ups, and maintaining service-related documentation.<br> • Ability to generate customer leads and create product or service awareness through customer interaction and telemarketing activities.<br> • Strong communication, coordination, and interpersonal skills.<br> • Good analytical and reporting skills with attention to detail.<br> • Familiarity with IT services or technology support environments is preferred.<br> • Ability to conduct customer satisfaction surveys and maintain positive customer relationships.<br></span> </div>