وظائف خدمة عملاء في العراق

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>The role of Operations Coordinator focused on inventory management, asset utilisation, procurement coordination, and logistics support across a regional operation. Liaising with client on any operational issues.&nbsp;</span></p><br><p><span>Responsibilities:</span></p><br><ul><li><span><span>Locate and identify underutilised assets in the region.&nbsp;</span></span></li><li><span><span>Monitor expendable supply stocks in each location in the region.&nbsp;</span></span></li><li><span><span>Move excess stocks of expendables from location to location to consume excess.&nbsp;</span></span></li><li><span><span>Set-up central expendable stock points that serve outlying locations using a hub &amp; spoke distribution plan.&nbsp;</span></span></li><li><span><span>Place replenishment orders for the central stock point with no purchases made at the outlying locations.&nbsp;</span></span></li><li><span><span>Coordinate capital equipment purchases and key product purchase agreements with the Houston purchasing and materials management group to maximize the companies purchasing volume.&nbsp;</span></span></li><li><span><span>Provide support as required and directed to operations/administrative departments such as inventory/asset tracking, marketing, accounting, corporate development, regional, field operation.&nbsp;</span></span></li><li><span><span>Provide support to domestic operations in arranging for the movement of rental, fishing, and other service equipment to gain optimum utilization and revenue.&nbsp;</span></span></li><li><span><span>Serve as the region focal point for conducting searches in the region for equipment which can be used to avoid purchasing, sub-renting or transferring equipment to meet job requirements&nbsp;</span></span></li><li><span><span>Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.&nbsp;</span></span></li><li><span><span>Must understand and comply with all safety rules and company policies of Weatherford.&nbsp;</span></span></li><li><span><span>Work assignments carried out to the highest quality level.&nbsp;</span></span></li><li><span><span>Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.</span></span></li></ul><p><span>Required:&nbsp;</span></p><br><ul><li><span><span>Minimum 3-4+ years operational experience plus 0-1 years coordinator experience</span></span></li><li><span><span>Have engineering background&nbsp;</span></span></li><li><span><span>Field and/or Workshop experience of well service equipment is essential</span></span></li><li><p><span>Exposure to tenders and P&amp;L</span></p><br></li><li><span><span>Fluent English and strong communication skills both written and verbal&nbsp;</span></span></li><li><p><span><span>Should be able to work closely with internal and external customers</span></span></p><br></li><li><span>Technical Sales experience within Well services would be an advantage</span></li><li><span>Sponsorship is not available therefore you must be eligible to work in Iraq without a visa</span></li></ul><p><span>Qualification:&nbsp;</span></p><br><ul><li><span><span>High School Diploma or Equivalent&nbsp;</span></span></li></ul><p><span><span>Preferred:</span></span></p><br><ul><li><span><span>Associate’s degree</span></span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Are you ready to shape the future with confidence?</b></p><br><p>Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skills you need to stay relevant today and, in the future, – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.</p><br><p><b>The opportunity: your next adventure awaits </b></p><br><p>You will be joining one of the most dynamic and people-focused teams in the industry. In <b>People Advisory Services (PAS)</b>, we help organizations transform their workforce strategies, enhance employee experiences, and navigate the complexities of global mobility and compliance. Our work spans HR transformation, payroll, rewards, learning, immigration, tax compliance, and international mobility—delivering insights that align talent with business strategy and drive sustainable growth. </p><br><p><b>What we look for: </b></p><br><ul><li><b>You have an agile, growth-oriented mindset. </b>What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.</li><li><b>You are curious and purpose driven.</b> We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers.</li><li><b>You are inclusive.</b> We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust. </li><li><b>Qualifications:</b> <ul><li>Bachelor’s or master’s degree completed in Accounting, Industrial Engineering, Business Administration, or any business-related major within the past 18 months</li><li>Nationals only to be considered</li></ul></li></ul><p><b>What’s in it for you: </b></p><br><ul><li>Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.</li><li>Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally.</li><li>Bring out the best in yourself with continuous investment in your personal well-being and career development.</li><li>Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society.</li></ul><p><b>Are you ready to shape your future with confidence? Apply today.</b></p><br><b>Step 1: Apply</b><ul><li>Please complete the online application and answer all the questions.</li></ul><b>Step 2: Test</b><ul><li>If selected, you will receive an invitation to complete the EY online assessments. </li></ul><b>Step 3: On Demand Interview</b><ul><li>Upon passing the assessments, you will receive an invitation for an initial interview.</li></ul><b>Step 4: Attend</b><ul><li>If shortlisted, you may be invited to attend a recruitment day or a technical interview. </li></ul><b>Step 5: Receive</b><ul><li>If successful, you will receive an offer to join EY and begin your career at one of the best companies to work for.</li></ul><p>Are you ready to shape your future with confidence? Apply today. </p><br><p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>