وظائف كول سنتر في العراق

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operation and Maintenance Technicians for Datacenters (Power, Generators and cooling systems. Daily task Operation and Maintenance follow-up. Daily reporting. Support and participate on Datacenters in-house task implementations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Mechanical /Electrical Prep industry /technology institute.</li><li>4-year experiences in field.</li><li>Technical knowledge (Power, Generators and cooling).</li><li>Mechanical /Electrical regular &amp; preventive procedures.</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership.</li><li>Building Customer Value.</li><li>Technical Competencies: Data Center Operation &amp; Maintenance.</li><li>Network Monitoring.</li><li>Technical Writing and Reporting.</li><li>Problem Solving.</li><li>Technical Writing and Reporting.</li></ul><p></p></section>

<p>Department: Funding and Services HR Duty Station: Erbil, Iraq Contract Type: 75% Direct Report: Support Coordinator Grade: Assistant * Only Iraqi citizens or candidates holding a valid work permit for Iraq will be considered. * Mission Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by Armed Groups and De Facto and/or Provisional Authorities (AGDAs) for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access. Role The HR Assistant supports the Country Support Coordinator and is responsible for providing support across the various human resource functions in the Iraq Country Program. This includes processing and maintaining HR records, obtaining signatures on contracts, archiving, and following up on HR administrative paperwork for all field offices. The role reports to the Support Coordinator. Work Relations Th HR Assistant collaborates with operations team in the Iraq Country Program. Duties and responsabilities • Maintaining and managing staff records and information on SharePoint and SwissHRM, ensuring up-to-date and accurate records. • Monitoring contract renewals and changes for all staff. Obtaining necessary signatures on contracts and handling all staff-related entry and exit documentation during hiring and offboarding. • Ensuring proper archiving of HR documents, and following up on the completion and organization of paperwork from all field offices. • Following up on submission of time sheets for all Iraq staff on monthly basis. • Assisting in preparing HR payroll, Remittance order and other statutory payments to the authorities. • Managing communication and liaison of Geneva Call s Erbil office with the relevant administrative authorities.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A bachelor s degree in human resources, business administration or a related field relevant to the role.</li><li>A minimum of 2 years of experience in HR.</li><li>Experience in the humanitarian, non-profit sector is a plus.</li><li>Practical, hands-on approach.</li><li>Strong planning and organising skills.</li><li>Attention to detail.</li><li>Understanding and respect for humanitarian principles and the organization s vision, mission, and confidentiality.</li><li>Flexibility and adaptability.</li><li>Collaborative, team-oriented, and solutions-oriented approach.</li><li>Fluency in English, Arabic and Kurdish is required.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b><br>We are seeking a professional and customer-focused <b>Receptionist / Call Center Executive</b> to manage front-desk operations and handle inbound and outbound calls for a real estate company in <b>IRAQ</b>. The ideal candidate will be the first point of contact for clients, ensuring excellent customer service and smooth communication.<br><b>Key Responsibilities</b><br><br></span><p><b>Reception / Front Desk</b><br></p><br><ul><li><p>Greet clients and visitors in a professional and courteous manner<br></p><br></li><li><p>Manage the reception area and ensure a welcoming environment<br></p><br></li><li><p>Handle incoming calls and direct them to the appropriate departments<br></p><br></li><li><p>Maintain visitor logs and coordinate with internal teams<br></p><br></li></ul><p><b>Call Center / Customer Support</b><br></p><br><ul><li><p>Answer inbound calls and respond to client inquiries regarding properties, services, and appointments<br></p><br></li><li><p>Make outbound calls to follow up on leads, inquiries, and client feedback<br></p><br></li><li><p>Register and update client details in the CRM system<br></p><br></li><li><p>Schedule site visits and coordinate appointments with sales agents<br></p><br></li><li><p>Handle basic complaints and escalate issues when required<br></p><br></li></ul><p><b>Administrative Support</b><br></p><br><ul><li><p>Maintain accurate records of calls, inquiries, and client interactions<br></p><br></li><li><p>Support the sales and leasing team with documentation and follow-ups<br></p><br></li><li><p>Assist with daily administrative and coordination tasks<br></p><br></li></ul><br><span>Requirements<b>Requirements &amp; Qualifications</b><br><br></span><ul><li><p>Diploma or Bachelor’s degree (preferred)<br></p><br></li><li><p>1–3 years of experience in reception or call center roles (real estate experience is an advantage)<br></p><br></li><li><p>Excellent communication skills in <b>Arabic</b> (English is a plus)<br></p><br></li><li><p>Strong interpersonal and customer-service skills<br></p><br></li><li><p>Basic computer knowledge (MS Office, CRM systems)<br></p><br></li><li><p>Professional appearance and positive attitude<br></p><br></li></ul><br> </div>

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Greet clients and visitors in a professional and courteous manner Manage the reception area and ensure a welcoming environment Handle incoming calls and direct them to the appropriate departments Maintain visitor logs and coordinate with internal teams Answer inbound calls and respond to client inquiries regarding properties, services, and appointments Make outbound calls to follow up on leads, inquiries, and client feedback Register and update client details in the CRM system Schedule site visits and coordinate appointments with sales agents Handle basic complaints and escalate issues when required Maintain accurate records of calls, inquiries, and client interactions Support the sales and leasing team with documentation and follow-ups Assist with daily administrative and coordination tasks</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or Bacheloru2019s degree (preferred) 1u20133 years of experience in reception or call center roles (real estate experience is an advantage) Excellent communication skills in Arabic (English is a plus) Strong interpersonal and customer-service skills Basic computer knowledge (MS Office, CRM systems) Professional appearance and positive attitude</p><p></p></section>

<p>• Relationship Management: Pitch the hotel’s corporate rates, amenities, and event hosting capabilities to potential business clients.</p><p>• Lead Conversion: Secure follow-up meetings or send formal corporate booking proposals via email.</p><p>• Pipeline Tracking: Maintain precise, daily updates on call outcomes, email responses, and booking pipelines.</p><p>&nbsp;</p><p>Qualifications &amp; Skills:</p><p>• Minimum 1–2 years of experience in telesales, customer service, or B2B sales (experience with telecom call centers or hospitality is a major plus).</p><p>• Highly professional telephone manner with excellent communication and negotiation skills in Iraqi Arabic (English is a strong asset).</p><p>• Proven ability to handle objections confidently and maintain a polite, respectful demeanor with corporate executives.</p><p>• Strong computer literacy (Microsoft Excel / Google Sheets, CRM platforms like HubSpot or similar).</p><p>• Goal-oriented mindset with a track record of meeting daily call quotas and targets.</p><p>&nbsp;</p><p>What We Offer:</p><p>• Competitive base salary.</p><p>• Professional training in hospitality B2B sales.</p><p>• Opportunities for career growth within our expanding hospitality group.</p><p>&nbsp;</p><p>To Apply:</p><p>Job Title: B2B Corporate Telesales Specialist</p><p>Location: Baghdad, Iraq (On-site / Hybrid)</p><p>Industry: Hospitality / Luxury Hotel Sector</p><p>Job Type: Full-time</p><p>&nbsp;</p><p>About Us:</p><p>Baz hotel is a leading hospitality provider in Baghdad, catering to international corporate guests, engineering bureaus, and local enterprises. We are expanding our commercial team and looking for a driven, professional Telesales Specialist to build and manage our corporate client database and secure corporate booking agreements.</p><p>&nbsp;</p><p>Key Responsibilities:</p><p>• Outbound Calling: Conduct daily professional cold and warm calls to companies, NGOs, oil &amp; gas firms, and engineering bureaus in Baghdad to identify corporate travel decision-makers.</p><p>• Database Building: Identify, verify, and document key contact information (HR Managers, Procurement Officers, Public Relations) into the hotel's CRM system.</p><p>• Relationship Management: Pitch the hotel’s corporate rates, amenities, and event hosting capabilities to potential business clients.</p><p>• Lead Conversion: Secure follow-up meetings or send formal corporate booking proposals via email.</p><p>• Pipeline Tracking: Maintain precise, daily updates on call outcomes, email responses, and booking pipelines.</p><p>&nbsp;</p><p>Qualifications &amp; Skills:</p><p>• Minimum 1–2 years of experience in telesales, customer service, or B2B sales (experience with telecom call centers or hospitality is a major plus).</p><p>• Highly professional telephone manner with excellent communication and negotiation skills in Iraqi Arabic (English is a strong asset).</p><p>• Proven ability to handle objections confidently and maintain a polite, respectful demeanor with corporate executives.</p><p>• Strong computer literacy (Microsoft Excel / Google Sheets, CRM platforms like HubSpot or similar).</p><p>• Goal-oriented mindset with a track record of meeting daily call quotas and targets.</p><p>&nbsp;</p><p>What We Offer:</p><p>• Competitive base salary.</p><p>• Professional training in hospitality B2B sales.</p><p>• Opportunities for career growth within our expanding hospitality group.</p><p>&nbsp;</p>

<p><strong>About the Company</strong></p><p>We are a company specializing in the production and distribution of high-quality dietary supplements. Our products are successfully sold across Asia, Africa, and Latin America. Our mission is to make daily health support simple, accessible, and affordable. We develop vitamin and mineral complexes that are easy to incorporate into everyday life, helping people maintain their health and well-being through consistent supplementation.</p><p>We are looking for a Sales Operator to join a market test launch in Iraq. This is a paid project lasting approximately <strong>2–3 weeks</strong>, with the opportunity for long-term cooperation if the Iraqi market is successfully launched.</p><p>This is a fully remote position managed directly by our Head Office team.</p><p><strong>Responsibilities</strong></p><ul><li>Process warm leads (no cold calling).</li><li>Consult customers about the product.</li><li>Identify customer needs.</li><li>Handle objections and close sales.</li><li>Confirm delivery details and customer address.</li><li>Record the outcome of every call in the system.</li><li>Make follow-up calls to confirm customer orders.</li><li>Report technical issues or other challenges to the manager.</li></ul><p>Requirements Must Have</p><ul><li>Native or fluent <strong>Iraqi Arabic</strong>.</li><li><strong>English at B1 level or higher&nbsp;is required</strong>.</li><li>Strong communication skills.</li><li>Interest in sales and customer interaction.</li><li>Ability to persuade and maintain productive conversations.</li><li>Responsibility and attention to detail.</li><li>Ability to work independently in a remote environment.</li><li>Personal computer, smartphone, and stable internet connection.</li><li>Willingness to record all work-related calls.</li></ul><p><strong>Nice to Have</strong></p><ul><li>Previous experience in a call center or telesales.</li><li>Experience working with CRM systems.</li><li>Previous remote work experience.</li><li>Experience with <strong>Cash on Delivery (COD)</strong> sales.</li></ul><p><strong>What We Offer</strong></p><ul><li>Fully remote work.</li><li>Part-time schedule.</li><li>Paid project lasting approximately <strong>2–3 weeks</strong>.</li><li>Paid training.</li><li>Warm leads only (no cold calling).</li><li>Ongoing support and coaching from the Head Office team.</li><li>Opportunity to join the company full-time if the Iraqi market is successfully launched.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Approve Rate (percentage of confirmed orders).</li><li>Average order value.</li><li>Call quality.</li><li>Accurate and timely completion of call records.</li></ul><p><strong>Red Flags</strong></p><p>We will not proceed with candidates who:</p><ul><li>Speak unclearly or lack confidence in communication.</li><li>Are unwilling to follow the approved sales script.</li><li>Refuse to record work-related calls.</li><li>Cannot commit to the agreed work schedule.</li><li>Are not interested in sales.</li><li>Provide false information or maintain inaccurate records.</li></ul>

<p><br></p><p>The Safety and Security Officer will report to the Country Director and the Global Head of Safety and Security while working closely with the country Operations Team. Additionally, s/he will liaise with international organizations, other technical experts, state authorities, and other stakeholders as may be requested in line with the job.</p><ul><li><strong>Security Compliance and Framework Implementation</strong> • Develop, implement, and maintain the country safety and security framework in full alignment with ISO 31000, Geneva Call s Global Safety &amp; Security Framework, and global security standards, ensuring regular review and update of security policies, procedures, SOPs, security management plans, evacuation plans, and hibernation procedures. • Promote a strong security culture by ensuring all staff are familiar with and comply with Geneva Call s safety and security policies, SOPs, and mandatory awareness training, while ensuring security measures adequately address diverse staff profiles, operational requirements, and gender-specific risks. • Provide security planning and operational support by optimizing travel, work schedules, events, overnight coverage, and facilities support to maximize staff safety and security, in close coordination with country teams and relevant stakeholders. • Lead emergency preparedness and incident management, under the direction of the Head of Safety and Security, ensuring effective preparedness, response, and coordination during security incidents and emergencies. • Strengthen internal and external security coordination by developing and maintaining a robust network of security contacts and collaborating with internal and external stakeholders to enhance information sharing, support security risk mitigation, and identify opportunities to strengthen the organization s overall security posture.</li><li><strong>Risk Assessment and Security Plan Reviews</strong> • Conduct regular risk assessments for offices, guesthouses, and operational sites. Evaluate, review, and update security management plans, evacuation plans, and hibernation procedures to ensure readiness. Implement structured vulnerability evaluations to identify and mitigate security gaps.</li><li><strong>Incident and Emergency Preparedness</strong> • Lead incident management and emergency preparedness efforts, ensuring contingency plans are in place. Develop national emergency preparedness plans and guide the team in real-time crisis response. Ensure incident reporting mechanisms are functional, capturing security threats and trends. • Contribute to the development of national emergency preparedness plans. • If necessary, support and advise the support team in the event of a humanitarian or security/safety emergency. • Contribute to the development of operational and programmatic contingency plans for different emergency scenarios</li><li><strong>Physical Security and Infrastructure Protection</strong> • Ensure all physical security systems (CCTV, alarms, locks, radios, perimeter security) are operational and maintained. Develop and implement security maintenance schedules and oversee necessary repairs. Conduct physical security risk assessments to ensure compliance with global security standards. • Ensure the physical security systems and equipment are functioning and according to GC s safety and security requirements/ standards. • Ensure that all physical security systems and maintenance schedules are maintained and in good working condition including CCTV, alarms, radios, locks, keys, perimeter doors/gates, etc. Initiate and follow up on all repairs as necessary. • Conduct vulnerability evaluations. • Conduct systematic risk assessments of offices, guesthouses, and other facilities, ensuring compliance with safety and security standards.</li><li><strong>Capacity Building and Training</strong> • Strengthen staff security awareness and preparedness by designing and delivering regular security orientations, training, and awareness sessions on safety and security procedures, humanitarian access, humanitarian principles, and risk mitigation, while fostering a strong security culture across the organization. • Build security capacity across the country programme by identifying training and capacity-building needs, providing ongoing coaching and feedback on safety and security matters, and supporting management in promoting security-focused initiatives and cross-functional collaboration. • Monitor the security environment and provide timely advice by maintaining a robust network of contacts for context analysis, monitoring security developments, and providing regular safety and security updates and recommendations to management. • Support the planning and security of events and operational activities by participating in event security planning, coordinating secure transport and venue arrangements, and ensuring appropriate security measures are in place for safe and successful implementation. • Develop and coordinate security plans and reporting by preparing site security and safety plans, security schedules, transport plans, event reports, and coordinating with internal and external stakeholders, while undertaking additional security-related responsibilities as requested by the Country Director and relevant HQ teams.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education (essential)</strong> • Bachelor s or higher degree in relevant field such as management, or Political/Social Science, International Humanitarian Law or Human Rights or equivalent.</li><li><strong>Education (desirable)</strong> • Training in security management from recognized institutions is an added advantage (such as CSMP by ISMI, or CPP by ASIS).</li><li><strong>Experience (essential)</strong> • At least 6 years work experience for an INGO in a similar role. • Understanding of local context, dynamics and access limitations especially related to gender, disability, religion, tradition, and local norms.</li><li><strong>Experience (desirable)</strong> • Experience with developing and updating security framework for INGOs.</li><li><strong>Job related competencies</strong> • Strong knowledge of security risk management, including security risk assessments, contingency planning, incident management, and the development and implementation of security policies, procedures, and standard operating procedures (SOPs). • Proven ability to analyse complex security contexts, monitor evolving risks, and provide timely, practical security advice to support operational decision-making in conflict-affected environments. • Experience in security training and capacity building, with the ability to develop staff awareness, promote a strong security culture, and deliver training on security procedures, access, humanitarian principles, and emergency preparedness. • Excellent coordination, communication, and stakeholder management skills, with experience liaising with authorities, local communities, humanitarian partners, and other relevant actors to facilitate safe and secure programme implementation. • Strong planning, organizational, and problem-solving skills, with the ability to manage multiple priorities, respond effectively to emergencies, and ensure compliance with organizational security frameworks and humanitarian principles.</li><li><strong>Organizational competencies</strong> • Understanding and respect for humanitarian principles and the organization s vision, mission, and confidentiality. • Flexibility and adaptability. • Collaborative, team-oriented, and solutions-oriented approach.</li><li><strong>Language (essential)</strong> • Full professional proficiency in Arabic and English, written and spoken.</li><li><strong>Language (desirable)</strong> • Knowledge of Kurdish is a plus.</li></ul>

<p>ZAIN2469 - Youth &amp; Customer Management Experienced Analyst • Operation Zain Iraq • Division Commercial • Location Iraq - Baghdad • Closing Date 28-Aug-2026</p><p>Zain Iraq is actively recruiting to hire a Youth &amp; Customer Management experienced Analyst who is responsible for supporting the execution of youth segment regions &amp; strategies, assisting in monitoring segment performance, and coordinating cross-functional tasks to drive subscriber engagement, revenue growth, and customer satisfaction.</p><p>Responsibilities</p><ul><li>Assist in developing youth and regional revenue strategies and marketing plans by analyzing competitor offerings and customer insights.</li><li>Act as a key contributor representing youth needs, helping ensure that products, services, communications, and customer touchpoints align with segment preferences across regions.</li><li>Collaborate closely with regional teams across governorates to ensure marketing campaigns, promotions, and youth initiatives are properly executed and tailored to local market dynamics.</li><li>Track internal KPIs including regional revenue, subscriber counts, and traffic, and generate regular performance reports with actionable insights to enhance offerings and profitability.</li><li>Assist in tracking segment revenues, preparing routine financial reports, and contributing to regular forecasts.</li><li>Contribute to the development, launch, and reintroduction of youth-oriented products and digital campaigns by crafting business cases and collaborating with technology teams.</li><li>Collaborate with marketing teams to refine product positioning, drive customer interest through targeted campaigns, and evaluate potential VAS partners to enhance the portfolio.</li><li>Identify and propose innovative technologies to maintain market competitiveness, and provide user manuals and training materials for Sales and Customer Care teams to support seamless product adoption.</li><li>Partner smoothly with Pricing, Finance, Brand, CVM, Product Development, Regional, and Call Center teams to support day-to-day campaign execution and operational tasks.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Marketing, Engineering, Business Development , or a related field.</li><li>A minimum of 3 to 4 years of relevant professional experience, with at least 1 to 2 years in a commercial, marketing, or segment-focused role.</li><li>Behavioral Competencies: Achievement Driven, Analytical Thinking, Team Work, Information Seeking, Problem Solving and Creativity, Relationship Building, Initiative</li><li>Technical Competencies: Oral &amp; Written Communication, Technology Application, Advertising and Marketing, Product Development, IT Business Analysis</li><li>IDE Competency: Courage to Engage, Addressing Bias, Allyship</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Telephone Operator</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.&nbsp;</p><br><p>By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.&nbsp;&nbsp;</p><br><p>Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS&nbsp;<br><strong>What is in it for you?</strong></p><br><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies and the opportunity to earn qualifications while you work</li><li>Opportunity to develop your talent and grow within your property and across the world</li><li>Ability to make a difference in the local community through our Corporate Social Responsibility activities.</li></ul><br>Job Description<br><br><ul><li>Answer and transfer incoming calls promptly and professionally.</li><li>Handle guest requests, inquiries, and messages received through the telephone system.</li><li>Connect guests with the appropriate hotel departments and colleagues.</li><li>Provide accurate information about hotel facilities, services, operating hours, and procedures.</li><li>Manage wake-up call requests accurately and on time.</li><li>Maintain confidentiality of guest information and telephone communications.</li><li>Record and communicate guest messages accurately and promptly.</li><li>Assist with emergency and priority calls in accordance with hotel procedures.</li><li>Monitor and operate the hotel PBX telephone system efficiently.</li><li>Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments when required.</li><li>Follow proper telephone etiquette and hotel communication standards at all times.</li><li>Maintain accurate records and logs related to telephone operations.</li><li>Report any telephone system issues or technical problems to the relevant department.</li><li>Handle guest complaints and requests professionally, escalating matters when necessary.</li><li>Support the smooth operation of the Telephone Department and maintain a professional and welcoming tone in all interactions.</li><li>Perform any other duties reasonably assigned by the supervisor or management</li></ul><br>Qualifications<br><br><ul><li>High school diploma or equivalent; a diploma or degree in Hospitality, Tourism, or a related field is an advantage.</li><li>Previous experience as a PBX Operator, Telephone Operator, Guest Service Agent, or in a similar hotel position is preferred.</li><li>Experience in a hotel or hospitality environment is an advantage.</li><li>Good verbal communication and interpersonal skills.</li><li>Professional and pleasant telephone manner.</li><li>Good command of English; additional languages are an advantage.</li><li>Ability to remain calm and professional when handling difficult or high-pressure situations.</li><li>Strong attention to detail, particularly when recording messages and handling wake-up calls.</li><li>Basic computer skills and the ability to operate telephone/PBX systems.</li><li>Good organizational and multitasking skills.</li><li>Ability to work effectively as part of a team.</li><li>Willingness to work shifts, including weekends and public holidays.</li><li>Strong commitment to guest satisfaction and service excellence.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br>&nbsp;</p><br> </div>

<p>Support the operation, maintenance and reliability of Data Center telecom infrastructure and equipment to ensure continuous service availability and operational efficiency Perform daily operation and maintenance activities for Data Center telecom infrastructure and equipment. Monitor alarms, equipment status, and system performance, and report abnormalities. Perform preventive and corrective maintenance activities to ensure service continuity and minimize downtime. Install, maintain, and troubleshoot telecom equipment, fiber optic systems, connectivity infrastructure, and tower-mounted equipment within the Data Center site. Support the implementation of approved maintenance activities and Change Requests (CRs).</p><p><strong>Desired Candidate Profile</strong></p><p>A degree or diploma Computer /Software offices English &amp; Arabic languages Communication and Collaboration 0 - 2-year experiences Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Technical Competencies: Data Center Operation &amp; Maintenance Network Monitoring Safety Management Troubleshooting &amp; Technical Problem Solving</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support the operation, maintenance and reliability of Data Center telecom infrastructure and equipment to ensure continuous service availability and operational efficiency. Perform daily operation and maintenance activities for Data Center telecom infrastructure and equipment. Monitor alarms, equipment status, and system performance, and report abnormalities. Perform preventive and corrective maintenance activities to ensure service continuity and minimize downtime. Install, maintain, and troubleshoot telecom equipment, fiber optic systems, connectivity infrastructure, and tower-mounted equipment within the Data Center site. Support the implementation of approved maintenance activities and Change Requests (CRs)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma Degree</li><li>Computer Skills (Software offices)</li><li>languages Skill (English &amp; Arabic)</li><li>Communication and Collaboration</li><li>experiences 0 - 2 year.</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership. Building Customer Value .</li><li>Technical Competencies: Data Canter Infrastructure Operations Fiber Optic and Telecom Equipment Maintenance Power, Cooling and Environmental Monitoring Safety, Security and Operational Compliance Troubleshooting &amp; Technical Problem Solving.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> Support the operation , maintenance and reliability of Data Center telecom infrastructure and equipment to ensure continuous service availability and operational efficiency </p> <p> </p> <ul> <li> Perform daily operation and maintenance activities for Data Center telecom infrastructure and equipment.</li> <li> Monitor alarms, equipment status, and system performance, and report abnormalities.</li> <li> Perform preventive and corrective maintenance activities to ensure service continuity and minimize downtime.</li> <li> Install, maintain, and troubleshoot telecom equipment, fiber optic systems, connectivity infrastructure, and tower-mounted equipment within the Data Center site.</li> <li> Support the implementation of approved maintenance activities and Change Requests (CRs).</li> </ul> <ul> <li> Diploma Degree</li> <li> Computer /Software offices</li> <li> English &amp; Arabic languages</li> <li> Communication and Collaboration</li> <li> 0 - 2-year experiences</li> </ul> <p> </p> <p> <strong>Behavioral Competencies:</strong> </p> <p> <br> </p> <ul> <li> Delivering Results &amp; Fostering Ownership</li> <li> Building Customer Value</li> </ul> <p> </p> <p> <strong>Technical Competencies:</strong> </p> <p> <br> </p> <ul> <li> Data Canter Infrastructure Operations</li> <li> Fiber Optic and Telecom Equipment Maintenance</li> <li> Power , Cooling and Environmental Monitoring</li> <li> Safety , Security and Operational Compliance</li> <li> Troubleshooting &amp; Technical Problem Solving</li> </ul> <p> </p></div></section>

<p><br></p> <p>Mission Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by Armed Groups and De Facto and/or Provisional Authorities (AGDAs) for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access.</p> <p>Role The Legal &amp; Policy Officer provides legal and policy support to the Iraq mission, leading the contextualization and adaptation of legal and policy outputs to support programme implementation. The role focuses on ensuring that legal and policy outputs are adapted to local contexts and responsive to a complex and rapidly evolving conflict environment, ensures coherency and quality of locally used and adapted legal and policy outputs, and strengthens the capacity of field teams, partners, and relevant external actors through training and facilitation. The position is based in Baghdad with regular travel to field locations.</p> <p>Work relations The Legal and Policy Officer reports to Thematic Advisor and has a technical reporting line to the country director, and to the Head of Policy, Research, and Legal Unit (PRL). The role works closely with the Head of programmes, programme staff, MEAL and PRL to ensure alignment with Geneva Call s legal and policy positions, quality standards, and engagement approaches. Externally, the role supports engagement with national authorities, partners and other relevant stakeholders, to support programme implementation.</p> <p>Duties and Responsibilities</p> <ul> <li>Legal and policy: Adapt legal and policy outputs, such as analysis, guidance notes, training materials, engagement tools, and dissemination materials to local contexts and to diverse audiences to support programme implementation Review the coherency and quality of locally used and/or developed legal and policy outputs to ensure alignment with Geneva Call approaches and standards, and flags gaps or inconsistencies Provide support on thematic legal and policy questions in alignment with the mission s thematic priorities Support engagement with relevant external stakeholders with legal and policy input, including local authorities and donors Propose improvement to legal and policy outputs, tools, and approaches based on local experience Provide legal and policy input for internal and donor reporting Support the integration of gender and intersectional perspectives into legal and policy outputs, including engagement tools, training modules, and dissemination material</li> <li>Research: Contribute to research projects with legal and policy input to research methodologies, data collection, and analysis</li> <li>Training and Capacity Strengthening: Train and support field staff and partners on international humanitarian law and human rights and thematics in alignment with the mission s thematic priorities. Contextualize and adapt awareness raising, training, and training of trainer modules for local contexts and programme needs Promote consistent application of Geneva Call s legal and policy approaches and standards across the field team Provide on the job mentoring to field teams and partners to strengthen legal and policy integration into programme implementation</li> <li>Engagement tools and approaches: Support the design and adaptation of engagement approaches, methodologies, and tools to fit the local context Support compliance assessments or evaluations of commitments and associate activities with legal and policy input</li> <li>Local law monitoring: Monitor relevant local legal and regulatory developments and flag potential implications for Geneva Call s operations and programme implementation Support the mission s compliance with applicable local legal frameworks by providing input and analysis as required.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor or higher degree in Law or related field (e.g. international relations, political science)</li> <li>At least 6 years of overall work experience, including 2 or more relevant legal and policy work experience</li> <li>Familiarity with local legal frameworks applicable to INGOs</li> <li>Full professional proficiency in Arabic and English, written and spoken.</li> </ul> <p><strong>Education (Desirable)</strong></p> <ul> <li>Master degree in international law, International Humanitarian Law, Human Rights Law, International Relations or a related field; or equivalent certified training</li> </ul> <p><strong>Experience (Desirable)</strong></p> <ul> <li>Experience working in humanitarian or conflict-affected environments</li> <li>Experience engaging with armed groups and de facto and/or provisional authorities</li> <li>Experience in designing and delivering training to diverse audiences</li> <li>Familiarity with gender and intersectional approaches in International Humanitarian Law, Human Rights or Protection of Civilians framework</li> </ul> <p><strong>Job related competencies and technical skills</strong></p> <ul> <li>Strong analytical, research, and legal interpretation skills</li> <li>Excellent writing, communication, and interpersonal skills</li> <li>Ability to manage multiple priorities, work under pressure, and operate in complex environments</li> </ul> <p><strong>Organisational competencies</strong></p> <ul> <li>Understanding and respect for humanitarian principles and Geneva Call s vision, mission, values, and confidentiality</li> <li>Flexibility and adaptability</li> <li>Collaborative, team-orientated and solutions-orientated approach</li> </ul> <p><strong>Language (Desirable)</strong></p> <ul> <li>Knowledge of Kurdish is a plus.</li> </ul> <p><strong>Additional information</strong></p> <ul> <li>Testing and interviewing will be used as a form of screening.</li> <li>Initial appointment is subject to satisfactory professional references.</li> <li>Additional background checks may be required.</li> </ul>

<p>Cross-sell, up-sell products, and enrolment in the services in effectively. Satisfying Asiacell customers by leveraging of the existing offers that the customers have. Improve customer relationship management, maximize clients Satisfaction and retention. Answer/handle all incoming calls and respond to customers calls and complaints related to Eshrat Omor program in a very appropriate and professional manner. Management and resolve customer complaints by utilizing all the tools and interfaces. Sell products and place customer orders in the Call Centre interfaces. Maintain a high level of product knowledge (BTL and ATL) so as to advise the customer accurately whenever required, they have to response the queries of Customers on Asiacell products and services. Identify and escalate issues to concerned team leader for immediate solution. Keep searching for increasing customer satisfaction with having more opportunities to make the process more efficient. Troubleshoot customer complaints, to get clear diagnosis of problem and then placing required incident. Document all call information according to standard operating procedures, ticketing. All calls should be rendered clearly to call reasons. Share monthly, weekly and daily performance of the activities and the achievement. Direct and educate Asiacell customers on products and services and how to get utility of service transactions. Upsell and cross sell of products and services based on the targeted base with the chosen offers. Retain risky customers. Adhere to company and department rules and regulations, sticking to agreed code of conducts.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Computer Skills (MS Office)</li><li>Language Skills (Arabic &amp; English)</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership. Building Customer Value.</li><li>Technical Competencies: Customer Communication. Local Language Knowledge. Complaint Management &amp; Resolution. Cross-Selling. Capturing the Voice of the Customer (VoC). Service Quality Monitoring &amp; Compliance.</li></ul>