وظائف ZainCash

<p>Ensure full legal compliance across core digital banking initiatives, including e-KYC/digital onboarding frameworks, micro-merchant acquiring, consumer protection guidelines, and national switch (ACH/RTGS/Mobile Switch) integrations. Act as a key strategic partner to executive leadership (COO/C-Suite) and cross-functional teams to legally structure, vet, and launch innovative digital banking products, card programs, and financial features. Draft, negotiate, and review high-value commercial contracts, vendor agreements, and strategic partnerships with payment processors, technology providers, and financial institutions. Manage and mentor the internal legal unit, building operational capabilities across banking regulatory affairs and commercial law. Monitor changes in Iraqi law and CBI regulation (payments, e-money, banking, consumer protection, data, tax, labor) and advise leadership on their business impact. Manage litigation, arbitration, and pre-litigation disputes, including selection and supervision of external counsel and management of the external legal budget.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Law degree.</li><li>10+ years of legal experience, with at least 4 in a senior/leadership role ideally in banking, payments, fintech, telecom, or a CBI-regulated institution.</li><li>Full professional fluency in Arabic and English (drafting and negotiation in both).</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Product Development Support the product lifecycle from requirements gathering to post-launch activities.<br> Assist in defining and enhancing digital payment products, including wallets, transfers, bill payments, and merchant payments.<br> Requirements &amp; Collaboration Prepare Business Requirement Documents (BRDs), user stories, process flows, and acceptance criteria.<br> Collaborate with business, technology, QA, operations, and compliance teams to support product delivery.<br> Assist in requirement clarification and stakeholder communication.<br> Testing &amp; Release Support Support the preparation of UAT scenarios and test cases.<br> Participate in UAT and verify product readiness before release.<br> Assist in production deployments and post-release issue tracking.<br> Customer Experience Support initiatives to improve customer experience and product usability.<br> Work with design and development teams to enhance customer journeys.<br> Bachelor's degree in Business, Computer Science, Information Systems, or a related field.<br> Fresh graduate or up to 1 year of experience in product management, business analysis, or digital product development.<br> Internship experience is a plus.<br> Basic understanding of digital payment products and fintech services.<br> Familiarity with Agile methodologies and the product development lifecycle.<br> Ability to collaborate with business, technical, QA, and operations teams.<br> Fluency in Arabic and English (written and verbal).<br> Basic understanding of APIs and system integrations is an advantage.<br> Exposure to UAT and software testing concepts is a plus.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Conduct thorough testing of software applications (web and mobile) to ensure compliance with quality standards, Record test results.<br> Develop and execute comprehensive test plans, test cases, and test scripts to validate functionality, performance, and usability.<br> Identify, document, and report software defects; collaborate with developers to ensure timely resolution.<br> Perform regression testing to confirm that resolved issues remain fixed in subsequent releases.<br> Provide constructive feedback to improve overall software quality and user experience.<br> Collaborate with cross-functional teams (development, system administration, product management) to resolve technical challenges during the software development lifecycle.<br> Manage and prioritize incidents requiring specialized technical expertise based on business impact and severity Bachelor’s degree in computer science, Engineering, or related field, or equivalent work experience.<br> Minimum 1 year of experience in software quality assurance and testing methodologies.<br> Proven experience with web and mobile application testing.<br> Familiarity with Agile development methodologies and tools (e.<br>g., Jira, Scrum) is a plus.<br> Good understanding of software QA methodologies, tools, and processes.<br> For example manual testing, automated testing.<br> Experience with test automation frameworks and scripting languages (e.<br>g., Python, Shell) is a plus.<br> Proficiency in troubleshooting and diagnosing technical issues</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Conduct Analysis and Investigation: Diligently manage and investigate alerts within the Eastnets SYSTEM to identify potential instances of money laundering or terrorist financing activities.<br> Customer Interaction and Decision-making: Engage with customers to conduct thorough investigations and deliver initial decisions on cases promptly.<br> Meeting Daily Targets: Consistently achieve daily targets set by the direct supervisor while ensuring the accuracy of analyses conducted.<br> Compliance and Documentation: Ensure meticulous adherence to unit procedures by accurately archiving all investigations.<br> Monitoring System Assessment: Continuously assess the AML transaction monitoring system to minimize false positives, and promptly escalate abnormal findings to the direct supervisor.<br> Adherence to Additional Tasks: Perform any other duties related to the unit as assigned by the direct supervisor.<br> Bachelor's degree in Business Administration, Finance, Law, IT, or a related field.<br> Industry Experience &amp; Skills: Minimum 1-2 years of experience in the fintech, digital payments, or telecom sector (Internal experience within ZainCash operations or customer care is highly preferred).<br> Basic understanding of AML/CFT regulations, KYC, and screening concepts.<br> High attention to detail with the ability to accurately analyze data under high-pressure and tight deadlines.<br> Good command of English and proficiency in MS Office (especially Excel)</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.<br> Escalate unresolved or complex issues to the relevant department and follow up until closure.<br> Maintain detailed and accurate records of customer interactions, transactions and complaints.<br> Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.<br> Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.<br> Education: Bachelor’s degree in Business Administration or relative field.<br> Languages: Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.<br> Availability: Ability to work on a shift rotation.<br> Experience: Minimum of 1 year experience in customer service or a related field</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Plan Maintenance: Update project timelines and task lists weekly based on updates from the team; flag any delayed tasks to the Project Manager.<br> Status Tracking: Assist in compiling weekly status updates, gathering inputs from team members, and ensuring data is ready for the weekly RAG (Red/Amber/Green) report.<br> Log Management: Maintain and update the project tracking logs (Action Items, Risks, and Issues) weekly, ensuring deadlines and owners are clearly assigned.<br> Meeting Support: Schedule governance meetings, document clear minutes of the meeting (MoM), and distribute the action tracker to attendees within 24 hours.<br> Document Control: Organize and maintain all project documentation in the central repository, ensuring files are properly named and easy to find for audits.<br> Team Coordination: Follow up daily/weekly with cross-functional team members or vendors on pending tasks and action items to keep deadlines on track.<br> Experience: +1 years of experience in project coordination, PMO support, or technology tracking; basic understanding of fintech or IT environments is a plus.<br> Tooling: Familiarity with standard project management tools (e.<br>g., Jira, Asana, Trello, MS Project) to update task lists and timelines.<br> Governance Discipline: Strong organizational skills with experience updating and maintaining basic tracking logs (tasks, risks, and meeting minutes).<br> Languages: Fluent in Arabic; strong professional English communication skills (written and verbal).<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.<br> Escalate unresolved or complex issues to the relevant department and follow up until closure.<br> Maintain detailed and accurate records of customer interactions, transactions and complaints.<br> Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.<br> Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.<br> Education: Bachelor’s degree in Business Administration or relative field.<br> Languages: Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.<br> Availability: Ability to work on a shift rotation.<br> Experience: Minimum of 1 year experience in customer service or a related field</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Design, develop, customize, and implement solutions within the Temenos T24 platform.<br> Troubleshoot system bugs and resolve production issues.<br> Develop and customize Temenos T24 modules based on Business Requirement Documents (BRDs).<br> Collaborate with business analysts and other IT development teams to understand business requirements end to end.<br> Code, test, and implement T24 solutions while ensuring high performance and reliability.<br> Ensure adherence to coding standards and best practices.<br> Maintain proper documentation for all T24 development and support activities.<br> Collaborate with other internal IT teams during incidents/time of need.<br> Industry Experience: 1 - 3 years working experience in fintech and digital payments platforms.<br> Education &amp; Qualifications: Bachelor's degree in computer science or computer engineering or any other IT related discipline.<br> Temenos Design Studio or Eclipse or any other IDE.<br> Experience with JIRA Version Control System.<br> Experience in Java or Python.<br> Technical reports writing and Software documentations skills.<br> Banking domain experience is an advantage.<br> Fluency in English and Arabic (Kurdish is a plus)</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Collaborate closely with product managers and developers to gain a deep understanding of project requirements and specifications.<br> Develop comprehensive test plans, test cases, and test scripts to ensure the quality and reliability of our products.<br> Conduct thorough manual testing to identify and document defects, ensuring clear and concise reporting.<br> Actively contributes to the enhancement of our QA processes and methodologies to drive continuous improvement.<br> Engage with cross-functional teams to facilitate the timely delivery of high-quality products.<br> Provide valuable feedback to developers and stakeholders to enhance product quality and user experience.<br> Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.<br> Review new products, SRS, BRD, and other technical documents to create detailed test cases, ensuring the new product meets all requirements.<br> Maintain detailed records of product changes to ensure they are properly implemented in all future updates.<br> Collaborate with the technical support team to investigate and resolve customer-reported issues promptly.<br> Stay updated with industry trends and best practices in software quality assurance to continuously improve our QA processes Bachelor’s degree in computer science, Engineering, or a related field.<br> Minimum of 2 year of experience in a similar role, preferably in a fintech, banking or software development environment.<br> Solid understanding of software QA methodologies, tools, and processes.<br> Experience with test automation tools is a plus.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: 1.<br> HR Operations &amp; Administration: Handle all employee life cycle transactions including onboarding, transfers, promotions, and offboarding.<br> Prepare employment contracts, HR letters, and official correspondence.<br> Maintain and update employee records in HR systems and personnel files.<br> Ensure timely and accurate data entry in HRIS and document management systems.<br> Experience in payroll, compensations, social security, taxes is a plus.<br> 2. Employee Support &amp; Services: Serve as a point of contact for employee inquiries related to policies, procedures, and benefits.<br> Support the resolution of employee concerns by providing timely and accurate information.<br> Facilitate employee onboarding and ensure smooth integration into the organization.<br> Coordinate exit procedures including clearance, final settlement, and exit interviews.<br> 3. Attendance &amp; Leave Management: Monitor attendance records and validate data with timesheets or biometric systems.<br> Process leave applications and ensure compliance with internal policies and labor laws.<br> Support payroll with accurate data related to absences, leaves, and deductions.<br> 4. Compliance &amp; Reporting: Ensure all HR transactions comply with internal controls and legal requirements.<br> Prepare periodic reports on headcount, turnover, leaves, and other HR metrics.<br> Support internal and external audits by providing required documentation.<br> 5. Managing and overseeing Tax and Social Security processes: Calculating, reviewing, and reconciling Social Security contributions and tax deductions, ensuring alignment with payroll records and approved data.<br> Preparing and submitting monthly Tax and Social Security reports, declarations, and related documentation, while ensuring compliance with statutory deadlines and financial obligations.<br> Coordinating with relevant authorities and stakeholders, and managing all related procedures, reconciliations, inquiries, and compliance requirements to ensure adherence to applicable laws and regulations.<br> Bachelor’s degree in Human Resources, Business Administration, or related field.<br> 1-3 years of experience in employee services, HR administration, or operations.<br> Solid understanding of labor laws and HR policies.<br> Experience working with HRIS and document management systems is a plus.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Supervise daily operations of the Customer Care team to ensure service quality and efficiency.<br> Monitor team performance and ensure all customer inquiries are handled within defined SLAs.<br> Provide continuous guidance, coaching and support to team members.<br> Handle escalated customer complaints and ensure proper resolution.<br> Prepare and share daily, weekly and monthly performance reports.<br> Provide detailed statistical feedback to management for evaluation and reward purposes.<br> Ensure all team members are updated on new products, features, policies, and incidents.<br> Identify performance gaps and develop action plans to improve team productivity.<br> Conduct regular performance reviews and one-on-one sessions with team members.<br> Maintain and update department FAQs and knowledge base.<br> Ensure adherence to company policies, procedures and compliance requirements.<br> Monitor team attendance, adherence and shift scheduling.<br> Support on onboarding of new comers.<br> Identify process improvement opportunities and recommend solutions.<br> Coordinate with other departments to resolve customer issues.<br> Manage workload distribution to ensure balanced team performance.<br> Track and improve KPIs (CSAT, FCR, FRT, AHT, SLAs).<br> Education: Bachelor’s degree in Business Administration, Communications or a related field.<br> Languages: Arabic (mandatory) and good command of English (spoken and written).<br> Availability: Flexibility to work rotating shifts.<br> Experience: Minimum 1–2 years in customer service or a related field is required.<br></span> </div>