وظائف ZainCash

<p> <strong>Responsibilities:</strong> </p> <ol> <li>Identify potential leads and business opportunities.</li> <li>Contact prospective clients to present ZainCash solutions.</li> <li>Lead the contracting process with new clients.</li> <li>Lead the onboarding process for new clients, ensuring smooth integration.</li> <li>Act as an account manager for assigned clients, tracking their transactions and activity.</li> <li>Follow up with inactive clients to understand reasons for inactivity and take actions to reactivate them.</li> </ol><p>1. 2- 3 years of experience proven experience in B2B sales, business development, fintech or financial services.</p> <p>2. Documented experience in B2B sales or partnerships</p> <p>3. Experience handling the full sales cycle (lead generation, proposal submission, negotiations, contract signing).</p> <p>4. Professional experience in digital payments, e-wallets, card-based payments, payment gateways, financial products, or IT solutions.</p><p><strong>Desired Candidate Profile</strong></p><p>1. 2- 3 years of experience proven experience in B2B sales, business development, fintech or financial services.</p> <p>2. Documented experience in B2B sales or partnerships</p> <p>3. Experience handling the full sales cycle (lead generation, proposal submission, negotiations, contract signing).</p> <p>4. Professional experience in digital payments, e-wallets, card-based payments, payment gateways, financial products, or IT solutions.</p>

<p> <strong> Responsibilities:</strong> </p> <ul> <li>Lead the BD team and ensure achievement of business targets.</li> <li>Drive corporate acquisition for Payroll and Payment Gateway services.</li> <li>Monitor team performance, KPIs, and sales pipeline.</li> <li>Prepare daily, weekly, and monthly performance reports.</li> <li>Support deal negotiations, closure, and client onboarding.</li> <li>Coordinate with internal teams to ensure successful go-live.</li> </ul><ul> <li> Minimum 3 5 years of experience in Business Development, preferably in FinTech, digital payments, or banking. </li> <li> Previous experience leading BD or sales teams. </li> <li> Knowledge of Payroll and Payment Gateway solutions. </li> <li> Strong KPI, CRM, and performance reporting skills. </li> <li> Experience using AI and reporting tools. </li> <li> Strong negotiation and deal-closing skills. </li> <li> Ability to manage client onboarding and go-live. </li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> Minimum 3 5 years of experience in Business Development, preferably in FinTech, digital payments, or banking. </li> <li> Previous experience leading BD or sales teams. </li> <li> Knowledge of Payroll and Payment Gateway solutions. </li> <li> Strong KPI, CRM, and performance reporting skills. </li> <li> Experience using AI and reporting tools. </li> <li> Strong negotiation and deal-closing skills. </li> <li> Ability to manage client onboarding and go-live. </li> </ul>

<p> <strong>Responsibilities*</strong> </p> <ol> <li>Record bank transactions on a daily basis</li> <li>Banks' daily and monthly reconciliation</li> <li>Monitor and control daily deducted bank commissions</li> <li>Following up on the Salary Disbursement Process via bank deposit</li> <li>Conduct daily agent reconciliations</li> <li>Responsible for receiving and inspecting incoming goods, safely storing and organizing inventory, tracking stock movements in the system, and conducting regular audits to prevent shortages or damage</li> </ol><p><strong>Desired Candidate Profile</strong></p><ol> <li>Bachelor's Degree in Accounting</li> <li>At least 1 year of experience in accounting</li> <li>Advanced Microsoft Excel skills</li> <li>Language Proficiency: Proficiency in English (spoken and written)</li> </ol>

<p>Printing cards and labels according to received orders, ensuring the accuracy of printed information.</p><p>Add the print data for each request to Google Sheet</p><p>Checking the printed cards and matching their data with the information for each application.</p><p>Card packaging after checking and sorting</p><p>Tracking orders with delivery companies and customers</p><p>Printing orders for Zain Cash sales center customers</p><p><br></p><ol> </ol><p><strong>Desired Candidate Profile</strong></p><ol> <li> </li> <li><p style="font-size: 11px;"><b>Requirements</b></p><p style="font-size: 11px;">Bachelor's degree in Business Administration or a related field</p><p style="font-size: 11px;">1-2 years experience in card issuance or financial services</p><p style="font-size: 11px;">I have very good knowledge of Google Sheets.</p><p style="font-size: 11px;">Good command of English and Kurdish ( preferred )</p></li> </ol>

<p><br></p> <p> <strong>Requirements </strong> </p> <p> <br>- Education: Bachelor's degree in Computer Science, Software Engineering, IT, or a related field.<br>- Experience: Minimum 3 years of hands-on experience in software quality assurance, preferably in fintech, banking, telecom or e-commerce.<br>- Languages: Fluent in Arabic and English, written and spoken.<br>- Testing skills: Strong manual and functional testing, with the ability to design clear test cases, test plans and regression suites.<br>- API and database testing: Solid API testing (Postman or similar) and SQL skills to validate backend data and transactions.<br>- Tools: Comfortable working in Jira and Confluence for test and defect management.<br>- Mindset: Strong analytical skills, ownership of quality, and clear communication with developers and business teams under tight release cycles.<br>- Automation: Experience with test automation tools such as Selenium, Cypress, Playwright, Appium or RestAssured.<br>- Scripting: Python, Java, JavaScript/TypeScript or Shell.<br>- CI/CD: Running automated tests in pipelines (Jenkins, GitLab CI or GitHub Actions).<br>- Performance and security: Familiarity with JMeter, k6 or Locust, and OWASP basics.<br>- Leadership: Experience mentoring junior testers or leading a test initiative.</p><p> </p> <p>- Test planning and execution: Design and execute test plans, test cases and regression suites for web, iOS, Android and API integrations.<br>- Defect management: Identify, isolate and track defects across the apps, backend services and third-party integrations, and verify fixes before release.<br>- Test automation (where applicable): Build and maintain automated tests for UI and API, and run them in CI/CD pipelines.<br>- Non-functional testing: Support security and performance testing for high-volume financial transactions.<br>- Production issues: Take part in root cause analysis for high-priority production defects and help prevent repeat issues.<br>- Collaboration and mentoring: Work with Product, Development and DevOps to define acceptance criteria, and mentor junior QA engineers.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: Bachelor's degree in Computer Science, Software Engineering, IT, or a related field.</li><li>Experience: Minimum 3 years of hands-on experience in software quality assurance, preferably in fintech, banking, telecom or e-commerce.</li><li>Languages: Fluent in Arabic and English, written and spoken.</li><li>Testing skills: Strong manual and functional testing, with the ability to design clear test cases, test plans and regression suites.</li><li>API and database testing: Solid API testing (Postman or similar) and SQL skills to validate backend data and transactions.</li><li>Tools: Comfortable working in Jira and Confluence for test and defect management.</li><li>Mindset: Strong analytical skills, ownership of quality, and clear communication with developers and business teams under tight release cycles.</li><li>Automation: Experience with test automation tools such as Selenium, Cypress, Playwright, Appium or RestAssured.</li><li>Scripting: Python, Java, JavaScript/TypeScript or Shell.</li><li>CI/CD: Running automated tests in pipelines (Jenkins, GitLab CI or GitHub Actions).</li><li>Performance and security: Familiarity with JMeter, k6 or Locust, and OWASP basics.</li><li>Leadership: Experience mentoring junior testers or leading a test initiative.</li></ul>

<p>Description</p><p>Tasks and responsibilities:</p><p><br></p><p>1. Review all received books and manage their ownership with the team (i.e., determine who is responsible for each message).</p><p><br></p><p>2. Ensure that messages are sent in the correct format, manner, and processes, and that they are archived appropriately.</p><p><br></p><p>3. Ensuring that proper follow-ups are carried out when needed with other parties</p><p>(such as the Central Bank of Iraq – CBI).</p><p><br></p><p>4. Supporting the manager in supervising the unit's staff.</p><p><br></p><p>5. Providing the necessary and ongoing awareness and training to the compliance team.</p><p><br></p><p>6. Develop compliance audit plans based on a risk-based approach.</p><p><br></p><p>7. Ensure that new procedures or instructions are implemented and enforced within the specified timeframe and in coordination with internal stakeholders.</p><p><br></p><p>8. Escalate or report any violations of instructions or messages or any delays in implementing new regulations to the Compliance Manager.</p><p><br></p><p>9. Preparing monthly reports for the Central Bank of Iraq and the compliance team and sending them to the Compliance Manager for review and approval.</p><p><br></p><p>10. Attending meetings held by the Central Bank of Iraq related to compliance practices.</p><p><br></p><p>11. Continuous monitoring of the Central Bank of Iraq's communication channels (such as social media and the website) to determine any necessary actions on our part.</p><p><br></p><p>12. Review the company’s policies and procedures to ensure their compliance with laws, standards and regulations.</p><p><br></p><p>Requirements</p><p>Requirements:</p><p>1. The candidate must be at least 25 years old.</p><p><br></p><p>2. The manager must hold a bachelor's degree in one of the following fields: (Economics, Public Administration, Financial Management, Accounting, Finance and Banking, Statistics, Quality Management, Law, Business Economics/Banking Management, Investment and Resources, or Accounting and Financial Control)</p><p><br></p><p>3. Must possess at least two years of experience in the financial, banking, regulatory, or electronic payment fields.</p><p><br></p><p>4. Must hold one of the following two professional certifications: CCM or CCO</p><p><strong>Desired Candidate Profile</strong></p><p><br></p> <p> </p>

<p> <strong>Responsibilities</strong> </p> <p> Validate and analyze all transaction types processed through the Zain Cash system, including financial refunds, commissions, and suspicious transactions, to ensure accuracy, compliance, and operational integrity.</p> <p> Closing process (ensure that all Data extracted from the system are valid).</p> <p> Prepare customized reports by extracting, analyzing, and presenting transaction and operational data to support business decisions, reconciliation, and performance monitoring.</p> <p> Checking all commission fees limits that set up on systems according to the<br>confirmed CPs.<br> Working in alignment with CBI and other internal or external regulations, where<br>applicable.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Trainings/ Experience<br> Bachelor s degree in finance, Accounting, science of mathematics or related field.<br> 1+ years experience in revenue assurance, financial analysis, data analysis or<br>related fields.<br> Familiarity with SQL technologies (e.g., Oracle SQL, MySQL) and NoSQL databases<br> Advanced computer skills, including but not limited to proficiency in Microsoft Office<br>(Word, Excel, Power Point, Power BI).</p>

<div><span style="font-size: 11px;"><b>Description</b></span></div><div><span style="font-size: 11px;">An authorized trading officer is a person accredited by the company to the Securities Commission and the Iraq Stock Exchange; that is, the person officially authorized to receive and execute client orders and responsible for the conduct of the trading department. They manage the day-to-day operations of the local market trading desk and the flow of orders to the foreign broker, ensuring that each order is processed according to market instructions, rules, and company procedures.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Their responsibilities include receiving and executing orders.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Receiving, verifying, and executing buy and sell orders from clients in the Iraq Stock Exchange through the market's trading system, within the limits of each client and their account status.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Monitoring orders sent electronically to the foreign intermediary, processing rejected or partially executed orders, and coordinating with the intermediary's operations team regarding exceptional cases.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Conduct pre-execution checks: client identity and account status, available cash or securities balance, trading restrictions, and any compliance or anti-money laundering alerts.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Maintain an accurate and chronological record of every order, modification, cancellation, and execution, in accordance with the company’s instructions and record-keeping procedures.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Settlement, Reconciliation and Market Operations</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Daily coordination of settlement with the Iraqi Depository Center and the Settlement Bank, and matching executed transactions with customer accounts and company records.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Monitoring the actions of listed companies, trading halts, price limits, and market announcements, and ensuring that these are reflected in client positions and on the platform.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Preparing daily and periodic trading department reports for management, and trading data requested by the market or authority.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Representing the trading department as an operational contact with the Iraq Stock Exchange and the Iraqi Depository Center.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Professional conduct, compliance, and customer service</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Implement compliance, anti-money laundering, counter-terrorism financing and risk management procedures in the trading desk, and refer unusual orders or behaviors to the compliance officer and reporting officer without delay.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Handling customer inquiries and complaints related to implementation professionally and within the company's service standards.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Contributing to the development of the trading department: procedures and controls, testing the platform with the technology provider, and training future team members.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Maintaining the accreditation, continuing education, and good conduct requirements set by the authority and the market.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Requirements</b></span></div><div><span style="font-size: 11px;">• Passing the tests of broker representatives accredited by the Securities Commission and the Iraq Stock Exchange, or possessing a valid accreditation as a licensed trading representative.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• At least two years of practical experience in a trading office at a brokerage firm licensed in the Iraq Stock Exchange, with practical knowledge of the market's trading system and settlement procedures at the Iraqi Depository Center.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Bachelor's degree in finance, economics, business administration, accounting, or a related field.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Clean record: No convictions for felonies or misdemeanors involving moral turpitude, and no disciplinary action taken by a regulatory body. The authority verifies the data of each accredited individual before they begin work, and appointment is conditional upon the outcome of this verification.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">• Proficiency in Arabic, practical knowledge of English, high numerical accuracy, and the ability to work calmly under the pressure of market hours.</span></div><div><br></div>

<p><br></p> <p> </p> <p> <strong>Responsibilities:</strong> </p> <ul> <li>Turn marketing briefs into campaign concepts, moodboards, shot lists and production plans.</li> <li>Lead campaigns end to end, from concept through pre-production, shooting and post-production to final delivery.</li> <li>Provide art direction on shoots and supervise editing, colour and sound.</li> <li>Lead and coordinate the creative team (designers, motion designers, videographers) and outside production houses.</li> <li>Plan and manage the monthly content calendar and delivery schedule.</li> <li>Review and approve all creative work for brand consistency, accuracy and quality.</li> <li>Use AI tools to speed up concepts, references and production planning.</li> <li>Manage feedback and approvals between the marketing team, management and production teams.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p> </p> <ul> <li>At least 2 years leading creative production: campaigns, photography, video and design.</li> <li>A strong portfolio of campaigns, TVCs, photoshoots and brand identities, led from concept to final delivery.</li> <li>Experience directing shoots on set and supervising post-production (editing, colour, sound).</li> <li>Hands-on with Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro, After Effects, Lightroom).</li> <li>Experience using AI tools in creative and production workflows.</li> <li>Experience leading designers, photographers, videographers and editors, and managing several projects at once.</li> <li>Strong attention to brand consistency and quality control.</li> </ul>

<p> <strong>Responsibilities:</strong> </p> <ul> <li>Design and animate motion graphics for campaigns, ads and social media.</li> <li>Create static designs that match the campaign s visual direction.</li> <li>Turn concepts and scripts into engaging animated content.</li> <li>Animate app screens and features to explain ZainCash services.</li> <li>Deliver all content in the required formats and sizes for each platform.</li> <li>Make sure all designs follow the ZainCash brand identity.</li> <li>Work closely with the creative lead and marketing team, and apply feedback quickly.</li> </ul><ul> <li>At least 2 3 years of experience as a motion graphic designer.</li> <li>A strong portfolio that shows both motion and graphic design work.</li> <li>Advanced skills in After Effects, with solid skills in Illustrator, Photoshop and Premiere Pro.</li> <li>Strong sense of animation, timing, typography and composition.</li> <li>Experience designing and animating in Arabic.</li> <li>Good understanding of social media formats and trends, especially TikTok and Reels.</li> <li>Creative, detail-oriented, and able to work under tight deadlines.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>At least 2 3 years of experience as a motion graphic designer.</li> <li>A strong portfolio that shows both motion and graphic design work.</li> <li>Advanced skills in After Effects, with solid skills in Illustrator, Photoshop and Premiere Pro.</li> <li>Strong sense of animation, timing, typography and composition.</li> <li>Experience designing and animating in Arabic.</li> <li>Good understanding of social media formats and trends, especially TikTok and Reels.</li> <li>Creative, detail-oriented, and able to work under tight deadlines.</li> </ul>

<p> <strong>Responsibilities:</strong> </p> <ul> <li>Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.</li> <li>Escalate unresolved or complex issues to the relevant department and follow up until closure.</li> <li>Maintain detailed and accurate records of customer interactions, transactions and complaints.</li> <li>Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.</li> <li>Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <strong>Education:</strong> Bachelor s degree in Business Administration or relative field.</li> <li> <strong>Languages:</strong> Arabic (Mandatory), Additional languages English and Kurdish.</li> <li> <strong>Availability:</strong> Ability to work on a shift rotation.</li> <li> <strong>Experience:</strong> Minimum of 1 year experience in customer service or a related field</li> </ul>

<p> <strong>About Zaincash </strong> </p> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq. </p> <p> </p> <p> <strong> Responsibilities:</strong> </p> <ul> <li>Manage warehouse operations, including receiving, storing, issuing, and tracking company assets and supplies.</li> <li>Maintain accurate inventory records and conduct regular stock counts.</li> <li>Monitor stock levels and coordinate with relevant departments regarding inventory needs.</li> <li>Follow up on monthly utility bills and other invoices related to company buildings, ensuring timely processing and payment coordination.</li> <li>Prepare regular administrative reports related to warehouse activities, expenses, invoices, and other assigned tasks.</li> <li>Maintain proper documentation and filing of administrative records, invoices, and warehouse transactions.</li> <li>Coordinate with Procurement, Finance, and other departments to ensure smooth administrative and warehouse operations.</li> <li>Monitor building-related services and follow up on maintenance and facility requirements.</li> <li>Ensure compliance with company policies and administrative procedures.</li> <li>Perform other administrative duties as assigned by the line manager.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul><li> Bachelor's degree or diploma. </li> <li> 1 2 years of experience in warehouse management or inventory control, with knowledge of inventory tracking, stock movements, and warehouse documentation. </li> </ul>

<p><strong>Order handling and execution</strong></p><p>Receive, validate and execute client buy and sell orders on the Iraq Stock Exchange through the exchange trading system, within each client's approved limits and account status.</p><p>Monitor orders routed electronically to the international broker, follow up on rejected or partially filled orders, and handle exceptions with the broker's operations team.</p><p>Perform pre-trade checks: client identity and account status, available cash or securities, trading restrictions, and any flags raised by compliance or AML.</p><p>Keep an accurate, time-stamped record of every order, amendment, cancellation and execution, as required by the regulations and the company's record-keeping procedures.</p><p><strong>Settlement, reconciliation and market operations</strong></p><p>Coordinate daily settlement with the Iraqi Depository Centre and the settlement bank, and reconcile executed trades against client accounts and the company's records.</p><p>Track corporate actions, trading suspensions, price limits and exchange announcements, and make sure clients' positions and the platform reflect them.</p><p>Prepare the trading department's daily and periodic reports for management, and the trading data requested by the exchange or the Commission.</p><p>Act as the trading department's operational contact with the Iraq Stock Exchange and the Iraqi Depository Centre.</p><p><strong>Conduct, compliance and client service</strong></p><p>Apply the company's compliance, AML/CFT and risk procedures on the desk, and refer unusual orders or client behaviour to the compliance officer and the AML reporting officer without delay.</p><p>Handle clients' execution-related questions and complaints professionally and within the company's service standards.</p><p>Contribute to building the trading department: procedures, controls, platform testing with the technology vendor, and training of future team members.</p><p>Maintain the accreditation, continuing education and good-standing requirements set by the Commission and the exchange.</p><p><strong>Desired Candidate Profile</strong></p><p>Has passed the broker-representative examinations approved by the Iraq Securities Commission and the Iraq Stock Exchange, or holds a current accreditation as a licensed trading representative/</p><p>At least two years of hands-on experience on the trading desk of a brokerage company licensed on the Iraq Stock Exchange, with practical knowledge of the exchange trading system and the Iraqi Depository Centre's settlement procedures.</p><p>Clean record: no conviction for a felony or a misdemeanour involving dishonesty, and no disciplinary sanction from a regulator. The Commission vets each accredited representative before commencement, and the appointment is conditional on that vetting.</p><p>Fluent Arabic and working English, high numerical accuracy, and the composure to work under market-hours pressure.</p>

<p>ZainCash is launching a regulated investment service that lets Iraqi retail investors trade securities through the ZainCash app. The Head of Trading Services will own the end-to-end trading business: the team, the regulatory compliance and risk framework, the technology partners, the customer experience, and the commercial performance of equity and fixed income services. </p> <p> </p> <p> <strong>Leadership and team management</strong> </p> <ul> <li>Lead and grow the trading services team, covering equity and fixed income services, trading operations, and customer care.</li> <li>Set clear objectives, build a strong operating culture, and develop the leaders who report to this role.</li> <li>Build succession plans and hire for critical roles across the business.</li> </ul> <p> <strong>Regulatory compliance and risk</strong> </p> <ul> <li>Own the trading service s compliance with the Iraqi Securities Commission (ISC) requirements, including licensing, ongoing reporting, and conduct obligations.</li> <li>Oversee the risk management framework for client funds, trade execution, settlement, and operational risk, working with the dedicated compliance and risk managers the business is appointing under the licensing rules.</li> <li>Maintain strong, accurate, and timely relationships with regulators, and ensure that every launch and product change has a documented record of approvals and open items.</li> <li>Ensure AML/KYC, sanctions screening, and client-asset safeguarding meet local and international standards.</li> </ul> <p> <strong>Product and trading operations</strong> </p> <ul> <li>Define the product roadmap for equity and fixed income services, prioritising launch readiness, customer value, and regulatory fit.</li> <li>Oversee trading operations: order handling, settlement, reconciliations, corporate actions, client statements, and the wind-down and migration processes when required.</li> <li>Set pricing, funding, and fee structures in line with regulatory guidance and the commercial strategy.</li> </ul> <p> <strong>Technology and provider management</strong> </p> <ul> <li>Lead the selection, contracting, and performance management of technology and infrastructure providers, including brokerage partners, OMS/bridge providers, KYC vendors, and back-office systems.</li> <li>Work closely with product and engineering to deliver a secure, reliable, Arabic-first customer experience.</li> <li>Manage vendor risk, service-level agreements, and partner communications, including contractual confidentiality terms.</li> </ul> <p> <strong>Marketing and customer</strong> </p> <ul> <li>Partner with marketing to build awareness and adoption among young Iraqi investors, with compliant and accurate communications.</li> <li>Own customer care for trading services: service standards, complaints handling, escalation paths, and customer satisfaction measures.</li> <li>Track and report on key metrics such as activation, funding, retention, complaints, and net promoter score.</li> </ul> <p> <strong>Governance and reporting</strong> </p> <ul> <li>Prepare regular reports for the executive team and board on performance, risk, compliance status, and open issues.</li> <li>Represent the trading services business in internal and external forums.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul><li>At least 10 years of experience in financial services, with at least 5 years in a senior role in securities brokerage, trading, or investment services.</li> <li>Hands-on experience with equity trading operations and, preferably, fixed income.</li> <li>Proven experience leading and developing teams of 20 or more people across multiple functions.</li> <li>Experience building and launching financial products, from concept through regulatory approval to go-live.</li> <li>Experience managing technology and outsourcing providers, including contract negotiation and performance oversight.</li> <li>Working knowledge of securities regulation, licensing requirements, AML/KYC, and client-asset protection.</li> <li>Experience managing customer care operations in a regulated financial environment.</li> <li>Strong written and spoken Arabic and English.</li> </ul>

<p>Lead design initiatives for Zain Cash campaigns, ensuring high-quality and brand-aligned output. Maintain a consistent visual identity across digital, social media, offline, and internal communications. Turn marketing and business objectives into engaging visual concepts. Guide junior designers and maintain creative quality standards. Stay updated on design, digital, and fintech trends to drive creative innovation.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Graphic Design, Multimedia, or a related field. 2 3 years of relevant experience in multimedia design. Advanced skills in Adobe Photoshop, Illustrator, After Effects, and Premiere Pro. Proficiency in AI-powered creative tools. Experience with 3D tools such as Blender or Cinema 4D. Strong video editing, motion graphics, and post-production skills. Ability to manage multiple projects and meet dead</p>

<p>Administer and maintain VMware vSphere environments (vCenter, ESXi hosts, clusters, HA/DRS/vMotion, datastores, and VMs), including performance and capacity monitoring. Manage enterprise SAN storage and Fibre Channel connectivity, including LUN provisioning, host mappings, zoning, multipathing, and storage troubleshooting. Administer backup and recovery infrastructure, including Veeam Backup &amp; Replication, HPE StoreOnce, and HPE MSL tape libraries; perform backup verification, restores, offsite procedures, and disaster recovery testing. Administer Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, domain controllers, and Windows Server Failover Clustering. Administer Red Hat Enterprise Linux and other Linux servers, including services, networking, storage, patching, and troubleshooting. Monitor infrastructure health and performance using SolarWinds and Veeam ONE; investigate alerts and production incidents and perform root-cause analysis. Perform server provisioning, patching, upgrades, migrations, and decommissioning across production, UAT, development, and DR environments. Maintain infrastructure security in line with company policies and least-privilege principles, and support server and endpoint security solutions. Follow change management procedures, maintain technical documentation and infrastructure inventory, and coordinate with internal teams and vendors on incidents and technology refresh projects. Administer Microsoft 365 and Google Workspace, including user onboarding/offboarding, licensing, mailbox management, and security settings. Manage Duo multi-factor authentication for users, including enrollment, policy configuration, and access troubleshooting.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, IT, or equivalent practical experience. Years of Experience: 3 Minimum 2 years of hands-on experience administering Windows Server environments, including Active Directory (AD DS), DNS, DHCP, NTP, Group Policy, and LDAP. Solid experience with physical servers, hardware, and storage systems (SAN/NAS), including RAID, firmware updates, and basic data center operations. Proven experience managing backup and recovery solutions such as Veeam, including backup and restore of files, databases, and virtual machines. Experience administering Microsoft 365 , Cisco Duo, and Google Workspace (user and license management, mail, and security policies). Hands-on experience with virtualization platforms, primarily VMware vSphere/ESXi (VM provisioning, snapshots, vCenter management). Working knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPN) and basic Linux administration.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities* Administer and maintain VMware vSphere environments (vCenter, ESXi hosts, clusters, HA/DRS/vMotion, datastores, and VMs), including performance and capacity monitoring.<br> Manage enterprise SAN storage and Fibre Channel connectivity, including LUN provisioning, host mappings, zoning, multipathing, and storage troubleshooting.<br> Administer backup and recovery infrastructure, including Veeam Backup &amp; Replication, HPE StoreOnce, and HPE MSL tape libraries; perform backup verification, restores, offsite procedures, and disaster recovery testing.<br> Administer Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, domain controllers, and Windows Server Failover Clustering.<br> Administer Red Hat Enterprise Linux and other Linux servers, including services, networking, storage, patching, and troubleshooting.<br> Monitor infrastructure health and performance using SolarWinds and Veeam ONE; investigate alerts and production incidents and perform root-cause analysis.<br> Perform server provisioning, patching, upgrades, migrations, and decommissioning across production, UAT, development, and DR environments.<br> Maintain infrastructure security in line with company policies and least-privilege principles, and support server and endpoint security solutions.<br> Follow change management procedures, maintain technical documentation and infrastructure inventory, and coordinate with internal teams and vendors on incidents and technology refresh projects.<br> Administer Microsoft 365 and Google Workspace, including user onboarding/offboarding, licensing, mailbox management, and security settings.<br> Manage Duo multi-factor authentication for users, including enrollment, policy configuration, and access troubleshooting.<br> Bachelor's degree in Computer Science, IT, or equivalent practical experience.<br> Years of Experience: 3 Minimum 2 years of hands-on experience administering Windows Server environments, including Active Directory (AD DS), DNS, DHCP, NTP, Group Policy, and LDAP.<br> Solid experience with physical servers, hardware, and storage systems (SAN/NAS), including RAID, firmware updates, and basic data center operations.<br> Proven experience managing backup and recovery solutions such as Veeam, including backup and restore of files, databases, and virtual machines.<br> Experience administering Microsoft 365 , Cisco Duo, and Google Workspace (user and license management, mail, and security policies).<br> Hands-on experience with virtualization platforms, primarily VMware vSphere/ESXi (VM provisioning, snapshots, vCenter management).<br> Working knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPN) and basic Linux administration.<br> Language Proficiency: (Arabic, English)</span> </div>

<p> <strong>About Zaincash </strong> </p> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq. </p> <p> </p> <p> <strong>Responsibilities:</strong> </p> <ul> <li> Validate and analyze all transaction types processed through the Zain Cash system, including financial refunds, commissions, and suspicious transactions, to ensure accuracy, compliance, and operational integrity.</li> <li> Closing process (ensure that all Data extracted from the system are valid).</li> <li>Prepare customized reports by extracting, analyzing, and presenting transaction and operational data to support business decisions, reconciliation, and performance monitoring.</li> </ul> <ul> <li> Checking all commission fees limits that set up on systems according to the<br>confirmed CPs.</li> <li>Working in alignment with CBI and other internal or external regulations, were<br>applicable.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Education and Trainings/ Experience.</li> </ul> <ul> <li>Bachelor s degree in finance, Accounting, science of mathematics or related field.</li> <li> 1+ years experience in revenue assurance, financial analysis, data analysis or<br>related fields.</li> <li>Familiarity with SQL technologies (e.g., Oracle SQL, MySQL) and NoSQL databases<br>Advanced computer skills, including but not limited to proficiency in Microsoft Office<br>(Word, Excel, Power Point, Power BI).</li> </ul>