وظائف نظم و معلومات - اربيل العراق

<p>The Operations Coordinator is responsible for ensuring the smooth and efficient day-to-day functioning of our healthcare services. This role acts as the central link between clinical staff, administrative departments, patients, and external partners. The ideal candidate is highly organized, possesses a strong understanding of healthcare compliance, and is dedicated to optimizing workflows to support high-quality patient care.</p><p>&nbsp;</p><p>Key Responsibilities</p><p>&nbsp;</p><p>Operational Support &amp; Workflow Management:</p><p>&nbsp;</p><p>· Coordinate daily administrative and operational activities to ensure departmental efficiency and compliance with healthcare regulations.</p><p>· Monitor and manage schedules for clinical staff, appointments, or patient visits to optimize resource utilization.</p><p>· Identify bottlenecks in current processes and assist in implementing streamlined workflows.</p><p>· Serve as the primary point of contact for internal teams regarding operational issues, troubleshooting problems as they arise.</p><p>&nbsp;</p><p>Compliance &amp; Quality Assurance:</p><p>&nbsp;</p><p>· Ensure all operations adhere to healthcare regulations, including HIPAA (privacy and security rules), OSHA standards, and other relevant state/federal guidelines.</p><p>· Assist in preparing for audits, surveys, and inspections by maintaining organized and accurate records.</p><p>· Support the implementation of quality improvement initiatives to enhance patient safety and service delivery.</p><p>&nbsp;</p><p>Communication &amp; Coordination:</p><p>&nbsp;</p><p>· Liaise between clinical staff (nurses, doctors, therapists), administrative teams, and external facilities (hospitals, labs, pharmacies) to ensure continuity of care.</p><p>· Facilitate effective communication regarding patient updates, supply needs, or operational changes.</p><p>· Assist with patient intake and discharge processes, ensuring all necessary documentation is complete and accurate.</p><p>&nbsp;</p><p>Data Management &amp; Reporting:</p><p>&nbsp;</p><p>· Maintain and update internal databases, electronic health records (EHR), and patient management systems.</p><p>· Generate regular reports on operational metrics, such as patient volume, staff productivity, or supply inventory, for management review.</p><p>· Track and order medical or office supplies, ensuring inventory levels are maintained without excess.</p><p>&nbsp;</p><p>Patient &amp; Client Relations:</p><p>&nbsp;</p><p>· Address patient or family inquiries regarding services, schedules, or administrative matters with empathy and professionalism.</p><p>· Resolve minor complaints or issues, escalating complex cases to management when necessary.</p><p>&nbsp;</p><p>Qualifications</p><p>&nbsp;</p><p>Education:</p><p>&nbsp;</p><p>· Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.</p><p>· Equivalent combination of education and relevant work experience may be considered.</p><p>&nbsp;</p><p>Experience:</p><p>&nbsp;</p><p>· Minimum of 2-4 years of experience in an administrative or operational coordination role, preferably within a healthcare setting (hospital, clinic, home health agency, or insurance company).</p><p>· Experience working with Electronic Health Records (EHR) or practice management software is highly desirable.</p><p>&nbsp;</p><p>Skills &amp; Competencies:</p><p>&nbsp;</p><p>· Healthcare Knowledge: Familiarity with medical terminology, HIPAA compliance, and clinical workflows.</p><p>· Organizational Skills: Exceptional ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</p><p>· Communication: Excellent verbal and written communication skills, with the ability to interact professionally with clinicians, patients, and executives.</p><p>· Technical Proficiency: Proficient in Microsoft Office Suite (Excel, Outlook, Word) and database management.</p><p>· Problem-Solving: Ability to think critically and resolve operational issues quickly and calmly.</p><p>· Attention to Detail: High level of accuracy in data entry, documentation, and record-keeping.</p><p>&nbsp;</p><p>Working Conditions</p><p>&nbsp;</p><p>· Standard office environment, potentially within a clinical setting.</p><p>· May require occasional travel between facilities or sites.</p><p>· Interaction with patients and family members who may be under physical or emotional stress.</p><p>&nbsp;</p><p>Physical Requirements</p><p>&nbsp;</p><p>· Prolonged periods of sitting at a desk and working on a computer.</p><p>· Must be able to lift up to [e.g., 15-20 pounds] occasionally (e.g., office supplies, medical equipment boxes).</p>

<p>Leader of the wellsite team with overall responsibility for conducting well operations in a safe and efficient manner</p><p>Ensures compliance with the company's policies and standards</p><p>Leads safety meetings and service company pre-job safety meetings to ensure good communication at all times</p><p>Identifies high-risk situations, documents them, and adopts a risk mitigation approach</p><p>Performs daily HSSE / contractor equipment inspections</p><p>Implements the application of the Permit-To-Work System at the site</p><p>Assures the issuing and dissemination among the site personnel of all Emergency Response Plans to handle unscheduled events.</p><p>Conducts Safety Drills related to well control and other potential hazards involved in well operations</p><p>Participates in HSE and non-conformance event investigations and reporting as required</p><p>Focal point on location for emergency response</p><p>Coordinates well operations with contractors on site to ensure compliance with the approved well programs in line with Norsok standards and the company's procedures</p><p>Ensures well control event preparedness</p><p>Verifies adherence to instructions and procedures as per the approved program in place</p><p>Organizes pre-job meetings on site (Operations and Safety)</p><p>Assists the WI Superintendent where required with creating WI programs</p><p>Responsible for checking all equipment and tools on site after delivery to ensure readiness</p><p>(QA/QC)</p><p>Assist, when required, the company with Sindy Rig operations (supervision, reporting, etc.)</p><p>Daily calls and communication with the WI Superintendent in town</p><p>Prepares Daily Reports during all WI operations (DWR)</p><p>Prepares Daily Cost Tracker during all WI operations (DCR)</p><p>Documents within 24 hours any failure or incident report (in Beacon where access is possible)</p><p>Discusses program changes with WI team, being proactive in improvement suggestions</p><p>Initiates the Management of Change (MOC) process when required and communicates the issue to the WI Superintendent</p><p>Mentors WS operators and junior staff at the wellsite</p><p>Assesses preparedness for well control events by conducting regular drills</p><p>Regular H2S drills to ensure all personnel on location are aware of their roles and responsibilities</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 20 years of experience in Well Interventions with a minimum of 10 years as lead supervisor.</p><p>A valid Level 4 Supervisor IWCF Certificate</p><p>A valid H2S ticket</p><p>Safety courses required to carry out work at site and in accordance with company policy and as required by Country law and regulations</p><p>Demonstrates commitment to HSSE policy and statement and knows and understands expectations as detailed in the HSSE Management System</p><p>Develops highly positive relationships with both field and office teams</p><p>Demonstrates highly effective communication skills e.g. operational reporting, high visibility, working relationships</p><p>Looks beyond the obvious in problem solving</p><p>Applies sound judgement in decision making communicates with the WI Superintendent in relation to unplanned/non-routine activities</p><p>Ensures cost-effective use of services and equipment</p><p>Maintains a strong focus on progress towards achievement of objectives</p><p>Demonstrates a high level of competence in leading others</p>

<ul><li><p>Work Experience: <strong>5 - 10 years </strong>of experience in industrial instrumentation, automation, and process control.</p></li></ul><ul><li><p>Technical Knowledge: Practical and technical proficiency in SIS/ESD, DCS, PLC systems, and instrumentation.</p></li></ul><ul><li><p>Industry Experience: Experience working with recognised industrial automation brands, particularly Emerson DeltaV and Yokogawa CENTUM.</p></li></ul><ul><li><p>Control Equipment: Appropriate technical knowledge of control valves, actuators, positioners, and precision instrumentation equipment.</p></li></ul><ul><li><p>Project Work: Willingness and ability to perform activities both at project sites (on-site) and away from project sites (off-site), including visiting clients and project locations when required.</p></li></ul><ul><li><p>English Language: Ability to communicate technically and professionally in English.</p></li></ul><ul><li><p>Educational Qualification: A bachelor's degree in Automation Engineering, Instrumentation, Electrical Engineering, or a closely related field is required.</p></li></ul><ul><li><p>Interested candidates are requested to submit their CV in English </p></li></ul><p><strong>Desired Candidate Profile</strong></p><p> Instrumentation and Automation Engineer having 5 to 10 years of relevant work experience in industrial automation and instrumentation to work with its oil and gas, petrochemical, power plant, or energy-related operations.</p>

<p><h4>Located in Erbil, Iraq</h4> <h4>Purpose and scope:</h4> <p>Supervise the maintenance cycle to ensure satisfactory completion of the program objectives.</p> <h4>Essential responsibilities:</h4> <ul> <li>Supervises all maintenance operations for assigned equipment in accordance with applicable PWS, company policies, OSHA, DOT, ANSI, ASME and applicable military regulations.</li> <li>Supervises shop foreman and mechanics to include vacation planning, discipline, conducting performance evaluations, and training.</li> <li>Establishes job priorities and estimates down time.</li> <li>Coordinates work flow for downed equipment waiting for parts to minimize backlog of work and cost to customer division.</li> <li>Provides direct support to internal/external customers to ensure compliance, tracking efficiency, burn rates, equipment usage and maximizing cost avoidance measures.</li> <li>Supervises the recovery operations of MHE, VE, CE, heavy and light vehicle maintenance throughout assigned area of operation.</li> <li>Coordinates the proper administration, maintenance and distribution of approved publications, warranty documentation, and LDD and ECOD documentation.</li> <li>Provides input to management for forecasting and monitoring of the stock levels for required service/repair parts and petroleum.</li> <li>Responsible for the accurate and timely submission of all required plans and reports.</li> <li>Maintains effective lines of formal and informal communication amongst all levels of management (and the customer) as required.</li> <li>Coordinates collection and preparation of activity reports.</li> <li>Supervise and coordinate all maintenance activities required per the preventive maintenance program.</li> <li>Responsible to provide for and enforce guidelines to ensure the health, safety, and welfare of all assigned employees.</li> <li>Acts as the POC for all maintenance issues in the absence of the Maintenance Manager.</li> <li>Monitors team development and ensures the execution of performance evaluations in accordance with DI policy.</li> <li>Conduct site visits to establish professional relationships with maintenance teams, site personnel, and the customer as needed.</li> <li>Perform all other position related duties as assigned or requested.</li> </ul> <h4>Minimum position knowledge, skills, and abilities required:</h4> <ul> <li>Associate's degree in an associated discipline</li> <li>Two (2) years of experience in related field can be substituted for each year of college</li> <li>Six (6) to eight (8) years of logistics experience in a military/tactical environment</li> <li>Prefer at least three (3) years in a maintenance supervisor environment</li> <li>Understanding of organizational maintenance and supply concepts and procedures</li> <li>Understanding of maintenance production, production control and knowledge of U.S Army maintenance support systems</li> <li>Knowledge of MHE, heavy truck and/or heavy equipment</li> <li>Knowledge of equipment parts acquisition, warranty, LDD, and ECOD submissions</li> <li>Must possess knowledge of DOT, OSHA, ANSI, ASME, military regulations standards and OEM requirements</li> <li>Knowledge of diagnostics and ability to conduct technical research</li> <li>Strong understanding of Department of Defense contracting policies and procedures</li> <li>Outstanding problem solving skills and sound judgment</li> <li>Excellent writing, communication, leadership and interpersonal skills</li> <li>Demonstrative proficiency in Microsoft applications</li> <li>Must be able to meet deployment status requirements</li> </ul> <h4>Work environment, physical demands, and mental demands:</h4> <ul> <li>Ability to stand, sit, walk, stoop, squat, crouch, kneel, push and pull</li> <li>Ability to lift and carry up to fifty (50) pounds</li> <li>Assist in lifting up to one hundred (100) pounds</li> <li>Able to work in both inside and outside conditions</li> <li>Be exposed to dust, fumes and gases from running engines and motors</li> <li>Living and working conditions at the assignment location could be remote and uncomfortable</li> <li>Long hours, exposure to weather and hazardous conditions</li> <li>Personnel should be aware of moving on short notice and under adverse conditions</li> <li>Ability to travel domestically and internationally</li> </ul> <h4>Other responsibilities:</h4> <p><strong>Safety</strong> - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.</p> <p><strong>Quality</strong> - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</p> <p><strong>Procedure compliance</strong> - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.</p></p><p></p>

<p><h4>Location</h4> <p>Erbil, Iraq</p> <h4>Job summary</h4> <p>The material handling equipment field service rep (FSR) provides on-site technical support and advice to assigned customers.</p> <h4>Principal accountabilities</h4> <p>(Typical duties include the following, although specific duties vary by assignment or contract)</p> <ul> <li>Provide technical guidance and advice to the customer.</li> <li>Present a positive image of self and company’s services.</li> <li>Work effectively with differing customers and cultures.</li> <li>Maintain a safe work environment and ensure compliance with safety objectives and policies.</li> <li>Provide inspection support and perform repairs, sustainment maintenance, retrofits, and modifications to multiple platform vehicles.</li> <li>Conduct technical analysis of vehicle implementations, modifications, and enhancements.</li> <li>Troubleshoot technical problems and issues and determine technical solutions.</li> <li>Act as local on-site representative to customer's organization.</li> <li>Document and submit company expense reports and timecards.</li> <li>Perform other qualified duties as assigned.</li> </ul> <h4>Knowledge & skills</h4> <ul> <li>Must have direct knowledge of material handling equipment (MHE) such as cranes, forklifts and loaders.</li> <li>Must be able to inspect, test and repair the mentioned MHE.</li> <li>Knowledgeable of U.S. military vehicle maintenance management processes, publications, and guidelines.</li> <li>Ability to use all types of engineering drawings, schematics, diagrams, and technical specification sheets.</li> <li>Ability to use all types of power tools, lifting devices, or support equipment including chains.</li> <li>Familiar with the use and operation of TMDE (test, measurement and diagnostic equipment).</li> <li>Must be able to function with minimal supervision.</li> <li>Ability to obtain and maintain a US passport.</li> </ul> <h4>Experience & education</h4> <ul> <li>High school diploma or GED required.</li> <li>Class A or B CDL preferred.</li> <li>Four (4) years certified vehicle maintenance required.</li> <li>ASE level certification in vehicular and component level fault diagnostics and maintenance or military equivalent.</li> <li>Prior instructional experience delivering technical training in fault diagnostics and maintenance/repair.</li> </ul> <h4>Physical requirements/working environment</h4> <ul> <li>Must be willing and able to work in extreme temperatures.</li> <li>Capability to lift 55lbs without assistance.</li> <li>Must be able to meet medical and physical fitness requirements to enter and maintain deployment in accordance with customer requirements.</li> <li>Live and work in an austere environment in an active combat zone most likely under U.S. government control.</li> </ul> <h4>Travel</h4> <ul> <li>Able to travel domestically and internationally.</li> <li>Relocate to different locations within the AOR on short notice to support assignment.</li> </ul> <h4>Disclaimer</h4> <p>The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</p></p><p></p>

<p><h4>Location</h4> <p>Erbil, Iraq</p> <h4>Job summary</h4> <p>The material handling equipment field service rep (FSR) provides on-site technical support and advice to assigned customers.</p> <h4>Principal accountabilities</h4> <p>(Typical duties include the following, although specific duties vary by assignment or contract)</p> <ul> <li>Provide technical guidance and advice to the customer.</li> <li>Present a positive image of self and company’s services.</li> <li>Work effectively with differing customers and cultures.</li> <li>Maintain a safe work environment and ensure compliance with safety objectives and policies.</li> <li>Provide inspection support and perform repairs, sustainment maintenance, retrofits, and modifications to multiple platform vehicles.</li> <li>Conduct technical analysis of vehicle implementations, modifications, and enhancements.</li> <li>Troubleshoot technical problems and issues and determine technical solutions.</li> <li>Act as local on-site representative to customer's organization.</li> <li>Document and submit company expense reports and timecards.</li> <li>Perform other qualified duties as assigned.</li> </ul> <h4>Knowledge & skills</h4> <ul> <li>Must have direct knowledge of material handling equipment (MHE) such as cranes, forklifts and loaders.</li> <li>Must be able to inspect, test and repair the mentioned MHE.</li> <li>Knowledgeable of U.S. military vehicle maintenance management processes, publications, and guidelines.</li> <li>Ability to use all types of engineering drawings, schematics, diagrams, and technical specification sheets.</li> <li>Ability to use all types of power tools, lifting devices, or support equipment including chains.</li> <li>Familiar with the use and operation of TMDE (test, measurement and diagnostic equipment).</li> <li>Must be able to function with minimal supervision.</li> <li>Ability to obtain and maintain a US passport.</li> </ul> <h4>Experience & education</h4> <ul> <li>High school diploma or GED required.</li> <li>Class A or B CDL preferred.</li> <li>Four (4) years certified vehicle maintenance required.</li> <li>ASE level certification in vehicular and component level fault diagnostics and maintenance or military equivalent.</li> <li>Prior instructional experience delivering technical training in fault diagnostics and maintenance/repair.</li> </ul> <h4>Physical requirements/working environment</h4> <ul> <li>Must be willing and able to work in extreme temperatures.</li> <li>Capability to lift 55lbs without assistance.</li> <li>Must be able to meet medical and physical fitness requirements to enter and maintain deployment in accordance with customer requirements.</li> <li>Live and work in an austere environment in an active combat zone most likely under U.S. government control.</li> </ul> <h4>Travel</h4> <ul> <li>Able to travel domestically and internationally.</li> <li>Relocate to different locations within the AOR on short notice to support assignment.</li> </ul> <h4>Disclaimer</h4> <p>The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>TOLL GROUP – POSITION DESCRIPTION</b></p><p><b>Field Details</b></p><p>Position Title: Logistics Assistant</p><p>Division: Government &amp; Defence</p><p>Location: Erbil</p><p>Country: Iraq</p><p>Department Managed Services – Assisted Passage</p><p>Reports to Operation Manager – MENA, Amman, Jordan</p><p><br></p><p><b>OVERALL PURPOSE OF THE JOB</b></p><p>At Toll, we move the businesses that move the world. Toll manages a range of services on behalf of the Australian Department of Home Affairs in order to support Refugees and Humanitarian clients with the medical assessment process, host country exit formalities and subsequent travel to Australia.</p><p><br></p><p>As a Logistics Assistant you will contribute to this by providing direct operational support to our clients in Iraq and your case management colleagues in Amman. This will occur by ensuring that our refugee clients receive appropriate support and guidance when they need to engage with host country agencies, Medical Panel providers, any subcontractors providing transit services and hotel accommodation.</p><p><br></p><p>As a key member of the regional team in MENA, you will support the Logistics Coordinator (LC) with the monitoring of our supply chain in Iraq ensuring services are provided in line with contractual requirements. You will support your case management colleagues with direct refugee client engagement when there are any issues with communication, service coordination or service delivery.</p><p><br></p><p><b>ACCOUNTABILITIES</b></p><p><br></p><p>The primary accountabilities of the job are:</p><ul><li><b>Works Independently:</b> Effective management of daily work agenda including an ability to work remotely on an ongoing basis.</li><li><b>Customer Focus:</b> Builds strong customer relationships and deliver customer-centric solutions in culturally diverse contexts in both national and global locations.</li><li><b>Resilience:</b> Maintain stable performance under pressure, opposition or setbacks (such as time pressure or job ambiguity) in diverse and sometimes challenging locations.</li><li><b>Accountability:</b> Holds self and others accountable to meet commitments.</li><li><b>Policy Compliance:</b> Adherence to relevant Policies and Procedures.</li><li>Compliance with legislation, rules and regulations.</li><li>Awareness and consideration of political implications and religious sensitivities that apply to clients and their host countries.</li></ul><p><br></p><p><b>PRIMARY DUTIES &amp; RESPONSIBILITIES</b></p><p><br></p><p>The primary responsibilities and decisions reside in these areas:</p><p><b>Customers</b></p><ul><li>Expectation Management ensuring refugee clients and their families understand the service scope and case life cycle including the management and attendance at critical service appointments.</li><li>Continued awareness and consideration of the political, religious, ethnic, social sensitivities and factors that apply to refugee client customers and their host countries.</li><li>Provide direct, in-person support at service appointments when this is required. This might include Immigration Medical Examination (IME's), Departure Health Check's (DHC's), Exit Visa Applications and Airport Departures.</li></ul><p><br></p><p><b>Stakeholders</b></p><ul><li>Work to support the LC with host country government agency interface, specifically the Immigration Departments in Erbil, Duhok, and Sulaymaniyah, as well as any other relevant Immigration Departments across Iraq to facilitate and support our customers with local regulatory requirements as required. This includes Character Clearances, Exit Visas or in-country travel permits.</li><li>Support the LC in developing and enhancing excellent working relationships with regional representation of major stakeholders (see Key Relationships) in a culturally diverse area.</li></ul><p><br></p><p><b>Suppliers</b></p><ul><li>Partner with all subcontractors in Iraq to ensure the services provided are of the highest standard and in line with contractual requirements.</li><li>Support PO creation, processing, and follow-up in line with established procedures.</li><li>Ensure that the unique needs of the Refugee and Humanitarian Visa clients are always a factor in the delivery of all services.</li><li>Ensure all transit services including those in remote locations are delivered safely, securely, and in line with contractual requirements and expectations, using innovative approaches to monitor service delivery where required.</li></ul><p><br></p><p><b><span></span>Toll Group</b></p><ul><li>Be a Safety Leader that identifies and corrects conditions that affect employee and customer safety.</li><li>Support your Case Manager colleagues with client contact, explaining service scope and in-country administration across Iraq and the wider MENA region.</li></ul><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>PRE-REQUISITES</b></p><p>To succeed in this role, it is expected the successful candidate will have:</p><p><br></p><p><b>Knowledge/Experience</b></p><ul><li>Working knowledge of supply chain process fundamentals, including service monitoring and evaluation.</li><li>Previous experience in delivery services within a Supply Chain or Logistics framework.</li><li>Good interpersonal skills to build effective working relationships with the stakeholders.</li><li>Be a clear, frequent and pro-active communicator with a high standard of written and oral business language skills in Arabic &amp; Kurdish and proficient spoken and written English skills.</li><li>Awareness and consideration of the political implications and religious sensitivities that apply to staff, customers, and suppliers in the region of responsibility.</li></ul><p><br></p><p><b>Technical/Professional Skills Required</b></p><ul><li>Advanced use of the MS Office Suite in programs such as Microsoft Word, Excel, Outlook, Project, Publisher, Visio &amp;/or Access.</li><li>The ability to become proficient with MoveMaestro.</li><li>The ability to become proficient in the use of TRAC.</li></ul><p><br></p><p><b>Qualifications</b></p><ul><li>Desirable – Tertiary qualification in relevant field such as supply chain management, business development or a related discipline.</li><li>Working with Children certification/Local equivalent.</li></ul><p><br></p><p><b>Eligibility</b></p><ul><li>National Passport and the ability to travel domestically within your region.</li><li>Candidates must be Iraqi nationals from the Kurdistan Region, currently residing in Erbil.</li><li>Full Driver's License.</li><li>Ability to work flexible hours recognising that some services may be delivered outside of regular business hours (Airport related activities).</li></ul><p><br></p><p><b>ESSENTIAL PERSONAL ATTRIBUTES</b></p><p>Essential attributes for this position are:</p><ul><li>You will be a motivated professional with a strong ability to form effective working relationships and to deliver high performance outcomes.</li><li>Ability to work autonomously and independently while maintaining regular, pro-active communications with a regional team.</li><li>Commitment to collaborative practices.</li><li>A desire to service the customer and to put their needs first.</li><li>Excellent communicator who flourishes in a fast-paced environment.</li><li>Ability to operate in a range of diverse locations and adapt to ever changing environments.</li><li>Be a strategic thinker who is solutions focused with the ability to problem solve situations at short notice.</li></ul><p><br></p><p><b>KEY PERFORMANCE INDICATORS</b></p><p>Success in this role will be measured through a balance of quantitative and qualitative performance measures/KPIs that are aligned to the job group Key Result Areas which will form part of your annual objectives.</p><p><br></p><p><b>Putting the Customer First</b></p><p>Read customer situations accurately, anticipate their business needs and identify opportunities to significantly enhance the breadth and quality of the service experience. Monitor the performance of suppliers, assessing their ability to meet quality and delivery requirements with suppliers in collaboration with other departments.</p><p><br></p><p><b>Maximising Profitability &amp; Return on Capital</b></p><p>Maximise profitability through leading the day-to-day performance of an end-to-end work or operational process.</p><p><br></p><p><b>Operational Excellence</b></p><p>Conduct appropriate planning and management for demand, including Operations planning and purchasing decisions. Contribute to improvement of systems, processes, and standards, and to sustainability in safety and environmental performance.</p><p><br></p><p><b>Strategy &amp; Capability</b></p><p>Implement &amp; improve the Supply Planning strategy to deliver customer expectations within KPI objectives.</p><p><br></p><p><b>Growth &amp; Innovation</b></p><p>Take initiative to identify growth opportunities and innovative new ways of doing business. Provide direct leadership to effectively deploy innovative practices and technologies leading to significant growth in business.</p><p><br></p><p><b>KEY RELATIONSHIPS</b></p><p>The key relationships are with Assisted Passage and these organisations/staff:</p><p><br></p><p> Host Government Agencies</p><p> Logistics Coordinator – Erbil</p><p> Tier 3 Suppliers</p><p> Supply Chain Manager – Amman</p><p> Major Subcontractors (Healix / Marm)</p><p> Case Managers – Amman</p><p> Driver (Toll)</p><p> </p><p> <b>AREA OF RESPONSIBILITY</b></p><ul><li>Iraq</li><li>Travel (Domestically) is required.</li></ul><p><br></p><p><b>MANAGEMENT RESPONSIBILITY</b></p><p>- Employees</p><ul><li>No. of direct reports: Nil</li><li>No. of indirect reports: Nil</li></ul><p><br></p><p><b><span></span>SYSTEM ACCESS</b></p><ul><li>Workday – Employee Access</li><li>Service – Drives and SharePoint</li><li>MoveMaestro</li><li>TRAC</li></ul><p><br></p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>OVERALL PURPOSE OF THE JOB</b></p><p>At Toll, we move the businesses that move the world. Toll manages a range of services on behalf of the Australian Department of Home Affairs in order to support Refugees and Humanitarian clients with the medical assessment process, host country exit formalities and subsequent travel to Australia.</p><p><br></p><p>As a Driver, you will provide direct support to our teams in Amman and Iraq by safely transporting applicants to the airport, hotels, medical clinics and other required locations. You'll assist your colleagues with any issues related to client communication or service delivery, and you will also help the Logistics Coordinator by monitoring services provided in Iraq to ensure they meet our requirements.</p><p><br></p><p>Your responsibilities include maintaining the cleanliness and readiness of your assigned vehicle, following scheduled routes while being adaptable to changes, and assisting passengers with luggage and travel information.</p><p><br></p><p>Additionally, you will be responsible for conducting routine vehicle inspections, reporting maintenance needs promptly, and maintaining accurate logs of travel times, mileage and fuel usage. </p><p><br></p><p>Ensuring smooth accessibility between Erbil, Duhok, Sulaymaniyah, and Baghdad is essential to your role.</p><p><br></p><p><b>ACCOUNTABILITES</b></p><p>The primary accountabilities of the job are:</p><ul><li>Work Independently: You will manage your own daily schedule and be comfortable working on your own, away from your team.</li><li>Resilience: Maintain performance under pressure, opposition or setbacks (such as time pressure or job ambiguity) in diverse and sometimes challenging locations.</li><li> Accountability: Holds self and others accountable to meet commitments.</li><li>Policy Compliance: Adherence to relevant Policies and Procedures.</li><li>Compliance with legislation, rules and regulations.</li><li>Awareness and consideration of political implications and religious sensitivities that apply to clients and their host countries.</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><p><b>PRE-REQUISITES:</b></p><p><br></p><p>To succeed in this role, it is expected the successful candidate will have:</p><p><br></p><p>Knowledge/Experience</p><p>• Familiar with traffic rules, driving routes and will assist with other service-related tasks.</p><p>• Good interpersonal skills and can build a good relationship with Suppliers.</p><p>• You communicate clearly in Arabic and Kurdish, with a basic understanding of English.</p><p>• Awareness and consideration of the political implications and religious sensitivities that apply to staff, customers and suppliers in the region of responsibility.</p><p><br></p><p>Technical/Professional Skills required</p><p>• You have a basic knowledge of Microsoft Office, including how to use programs like Microsoft Word and Excel.</p><p><br></p><p>Qualifications</p><p>• Desirable – 5 years of experience as a driver in a relevant field, such as logistics or car rental services.</p><p>• Working with Children certification/Local equivalent.</p><p><br></p><p>Eligibility</p><p>• National Passport and the ability to travel domestically within your region.</p><p>• Candidates must be Iraqi nationals from the Kurdistan Region, currently residing in Erbil, and legally authorized to work in Kurdistan, Iraq.</p><p>• Full Driver’s License, D1 Category.</p><p>• Ability to work flexible hours recognising that some services may be delivered outside of regular business hours (Airport related activities).</p><p><br></p><p><b>ESSENTIAL PERSONAL ATTRIBUTES</b></p><p>Essential attributes for this position are:</p><p>•&nbsp;You will be a motivated professional with a strong ability to form effective working&nbsp;relationships and to deliver high performance outcomes.</p><p>•&nbsp;Ability to work autonomously and independently while maintaining regular, pro-active&nbsp;communications with a regional team.</p><p>•&nbsp;Commitment to collaborative practices.</p><p>•&nbsp;A desire to service the customer and to put their needs first.</p><p>•&nbsp;Excellent communicator who flourishes in a fast-paced environment.</p><p>•&nbsp;Ability to operate in a range of diverse locations and adapt to ever changing&nbsp;environments.</p><p>•&nbsp;Be a strategic thinker who is solutions focused with the ability to problem solve situations at&nbsp;short notice.</p><p><br></p><p><br></p><p><b>KEY PERFORMANCE INDICATORS</b></p><p>Success in this role will be measured through a balance of quantitative and qualitative performance measures/KPIs that are aligned to the job group Key Result Areas which will form part of your annual objectives.</p><p><br></p><p>Putting the Customer First</p><p>Read customer situations accurately, anticipate their business needs and identify opportunities to significantly enhance the breadth and quality of the service experience. Monitor the performance of suppliers, assessing their ability to meet quality and delivery requirements with suppliers in collaboration with other departments.</p><p><br></p><p>Maximising Profitability &amp; Return on Capital</p><p>Maximise profitability through leading the day-to-day performance of an end-to-end work or operational process.</p><p><br></p><p>Operational Excellence</p><p>Conduct appropriate planning and demand management in a practical way to keep operations running smoothly and help reduce costs. This includes planning your trips effectively, working closely with the team, and always looking for ways to improve how things are done, while staying safe and protecting the environment.</p><p><br></p><p>Strategy &amp; Capability</p><p>Follow the supply chain plan to make sure deliveries are on time and meet customer expectations.</p><p><br></p><p>Growth &amp; Innovation</p><p>Look for better ways to do the job and help the team grow by using new ideas.</p><p><br></p><p>AREA OF RESPONSIBILITY</p><p>•&nbsp;Iraq.</p><p>•&nbsp;Travel (Domestically) is required.</p><p><br></p><p>MANAGEMENT RESPONSIBILITY</p><p>•&nbsp;Employees</p><p>No. of direct reports: Nil</p><p>No. of indirect reports: Nil</p></div>