Waiters Jobs in Iraq

<p>Job vacancy – Waiter – Baghdad</p><p>&nbsp;</p><p>TLTD HR announces a vacancy at a prestigious restaurant in Baghdad</p><p>&nbsp;</p><p>&nbsp;Job title: Waiter</p><p>&nbsp;</p><p>&nbsp;Gender: Male / Female</p><p>&nbsp;</p><p>&nbsp;Working hours: 8 hours</p><p>&nbsp;</p><p>Responsibilities:</p><p>&nbsp;</p><p>&nbsp;- Welcome customers, guide them to tables, and present menus</p><p>&nbsp;- Take customers' orders accurately and attentively, and present food and beverages in an organized and professional manner</p><p>&nbsp;- Continuously attend to customers' needs and ensure their comfort during their stay</p><p>&nbsp;- Maintain cleanliness and order of tables and the work area and coordinate with the team</p><p>&nbsp;</p><p>Requirements:</p><p>&nbsp;</p><p>&nbsp;- Neat appearance and refined professional conduct</p><p>&nbsp;- Ability to work in a team and under pressure</p><p>&nbsp;- Complete commitment to working hours and luxury service standards</p><p>&nbsp;</p><p>Benefits:</p><p>&nbsp;</p><p>&nbsp;- Fixed salary as agreed during the interview</p><p>&nbsp;- A luxurious and professional work environment in the upscale restaurant sector</p><p>&nbsp;</p><p>&nbsp;</p>

<p>We are seeking a professional and customer-focused Waiter/Waitress to join our dynamic hospitality team in Baghdad, Iraq. In this role, you will be the face of our establishment, delivering exceptional service and creating memorable dining experiences for our guests. Your enthusiasm, attention to detail, and collaborative spirit will be essential as you work to exceed guest expectations in a fast-paced environment. Greet guests warmly upon arrival and seat them in a timely and organized manner Present menus and provide knowledgeable recommendations about food and beverage offerings Take accurate food and beverage orders while demonstrating attentiveness to guest preferences and dietary requirements Communicate orders clearly to kitchen and bar staff to ensure efficient service delivery Serve food and beverages with professionalism, ensuring proper presentation and temperature standards Monitor guest satisfaction throughout their dining experience and respond empathetically to any concerns or special requests Process payments accurately using point of sale systems and handle cash transactions with integrity Clear and reset tables promptly while maintaining cleanliness and organization of the dining area Collaborate with team members to support smooth operations and assist colleagues during peak service times Maintain knowledge of menu items, ingredients, and preparation methods to answer guest questions confidently Follow all health, safety, and sanitation protocols to ensure a secure dining environment Demonstrate flexibility and resilience in adapting to changing priorities and guest needs</p><p><strong>Desired Candidate Profile</strong></p><p>Previous customer service or food and beverage service experience (preferred) Fluency in English; additional language skills are a plus Strong interpersonal and communication skills with the ability to build rapport quickly Exceptional attention to detail and organizational abilities Physical stamina and ability to multitask in a fast-paced environment Reliable, punctual, and committed to maintaining professional standards Ability to work collaboratively as part of a diverse team Cash handling experience and basic mathematical skills Welcoming, upbeat personality with a genuine passion for delivering outstanding guest service Ability to remain calm, composed, and solution-focused under pressure</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Why work for Accor?</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit&nbsp;&nbsp;https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo!&nbsp;<strong>#BELIMITLESS</strong></p><br><br>Job Description<br><br><p>We are seeking a professional and customer-focused Waiter/Waitress to join our dynamic hospitality team in Baghdad, Iraq. In this role, you will be the face of our establishment, delivering exceptional service and creating memorable dining experiences for our guests. Your enthusiasm, attention to detail, and collaborative spirit will be essential as you work to exceed guest expectations in a fast-paced environment.</p><br><ul><li>Greet guests warmly upon arrival and seat them in a timely and organized manner</li><li>Present menus and provide knowledgeable recommendations about food and beverage offerings</li><li>Take accurate food and beverage orders while demonstrating attentiveness to guest preferences and dietary requirements</li><li>Communicate orders clearly to kitchen and bar staff to ensure efficient service delivery</li><li>Serve food and beverages with professionalism, ensuring proper presentation and temperature standards</li><li>Monitor guest satisfaction throughout their dining experience and respond empathetically to any concerns or special requests</li><li>Process payments accurately using point of sale systems and handle cash transactions with integrity</li><li>Clear and reset tables promptly while maintaining cleanliness and organization of the dining area</li><li>Collaborate with team members to support smooth operations and assist colleagues during peak service times</li><li>Maintain knowledge of menu items, ingredients, and preparation methods to answer guest questions confidently</li><li>Follow all health, safety, and sanitation protocols to ensure a secure dining environment</li><li>Demonstrate flexibility and resilience in adapting to changing priorities and guest needs</li></ul><br>Qualifications<br><br><ul><li>Previous customer service or food and beverage service experience (preferred)</li><li>Fluency in English; additional language skills are a plus</li><li>Strong interpersonal and communication skills with the ability to build rapport quickly</li><li>Exceptional attention to detail and organizational abilities</li><li>Physical stamina and ability to multitask in a fast-paced environment</li><li>Reliable, punctual, and committed to maintaining professional standards</li><li>Ability to work collaboratively as part of a diverse team</li><li>Cash handling experience and basic mathematical skills</li><li>Welcoming, upbeat personality with a genuine passion for delivering outstanding guest service</li><li>Ability to remain calm, composed, and solution-focused under pressure</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Food &amp; Beverage professionals who want to move their careers forward.<br><br>As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:<br><br>• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel<br>• Greet and seat customers and serve them in a professional, discreet and personalized way<br>• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests<br>• Consistently monitor quality of food &amp; beverage being served<br>• Practice good customer relations and attend to customer complaints / queries satisfactorily<br>• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment<br>• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)<br>• Ensure minimum wastage, breakage and spoilage<br>• Actively use up selling techniques to exceed guest expectations and increase revenue</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Food &amp; Beverage professionals who want to move their careers forward.<br><br>As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:<br><br>• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel<br>• Greet and seat customers and serve them in a professional, discreet and personalized way<br>• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests<br>• Consistently monitor quality of food &amp; beverage being served<br>• Practice good customer relations and attend to customer complaints / queries satisfactorily<br>• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment<br>• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)<br>• Ensure minimum wastage, breakage and spoilage<br>• Actively use up selling techniques to exceed guest expectations and increase revenue</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Food &amp; Beverage professionals who want to move their careers forward.</p> <p>This Position is Based in Slemani Rotana.<br><br>As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:<br><br>• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel<br>• Greet and seat customers and serve them in a professional, discreet and personalized way<br>• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests<br>• Consistently monitor quality of food &amp; beverage being served<br>• Practice good customer relations and attend to customer complaints / queries satisfactorily<br>• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment<br>• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)<br>• Ensure minimum wastage, breakage and spoilage<br>• Actively use up selling techniques to exceed guest expectations and increase revenue</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Food &amp; Beverage professionals who assist to organize and direct a team that develops top quality of food &amp; beverage products, with prompt, accurate and personalized service.<br><br>As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:<br><br>• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation<br>• Conduct regular training sessions with the assigned team in line with the departmental SOP’s <br>• Monitor duty schedules for the respective team<br>• Ensure the proper appearance and grooming of assigned employees<br>• Work towards the timely set up of the assigned Food &amp; Beverage outlet, according to the meal settings and in line with the opening hours<br>• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available<br>• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being<br>• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel<br>• Contribute to meet and maximize the monthly revenue budget for the respective outlet</p> </div>

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>We are seeking a professional and customer-focused waiter/waitress to join our dynamic hospitality team in Baghdad, Iraq. In this role, you will be the face of our establishment, delivering exceptional service and creating memorable dining experiences for our guests. Your enthusiasm, attention to detail, and collaborative spirit will be essential as you work to exceed guest expectations in a fast-paced environment.</p> <ul> <li>Greet guests warmly upon arrival and seat them in a timely and organized manner</li> <li>Present menus and provide knowledgeable recommendations about food and beverage offerings</li> <li>Take accurate food and beverage orders while demonstrating attentiveness to guest preferences and dietary requirements</li> <li>Communicate orders clearly to kitchen and bar staff to ensure efficient service delivery</li> <li>Serve food and beverages with professionalism, ensuring proper presentation and temperature standards</li> <li>Monitor guest satisfaction throughout their dining experience and respond empathetically to any concerns or special requests</li> <li>Process payments accurately using point of sale systems and handle cash transactions with integrity</li> <li>Clear and reset tables promptly while maintaining cleanliness and organization of the dining area</li> <li>Collaborate with team members to support smooth operations and assist colleagues during peak service times</li> <li>Maintain knowledge of menu items, ingredients, and preparation methods to answer guest questions confidently</li> <li>Follow all health, safety, and sanitation protocols to ensure a secure dining environment</li> <li>Demonstrate flexibility and resilience in adapting to changing priorities and guest needs</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous customer service or food and beverage service experience (preferred)</li> <li>Fluency in English; additional language skills are a plus</li> <li>Strong interpersonal and communication skills with the ability to build rapport quickly</li> <li>Exceptional attention to detail and organizational abilities</li> <li>Physical stamina and ability to multitask in a fast-paced environment</li> <li>Reliable, punctual, and committed to maintaining professional standards</li> <li>Ability to work collaboratively as part of a diverse team</li> <li>Cash handling experience and basic mathematical skills</li> <li>Welcoming, upbeat personality with a genuine passion for delivering outstanding guest service</li> <li>Ability to remain calm, composed, and solution-focused under pressure</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities* Administer and maintain VMware vSphere environments (vCenter, ESXi hosts, clusters, HA/DRS/vMotion, datastores, and VMs), including performance and capacity monitoring.<br> Manage enterprise SAN storage and Fibre Channel connectivity, including LUN provisioning, host mappings, zoning, multipathing, and storage troubleshooting.<br> Administer backup and recovery infrastructure, including Veeam Backup &amp; Replication, HPE StoreOnce, and HPE MSL tape libraries; perform backup verification, restores, offsite procedures, and disaster recovery testing.<br> Administer Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, domain controllers, and Windows Server Failover Clustering.<br> Administer Red Hat Enterprise Linux and other Linux servers, including services, networking, storage, patching, and troubleshooting.<br> Monitor infrastructure health and performance using SolarWinds and Veeam ONE; investigate alerts and production incidents and perform root-cause analysis.<br> Perform server provisioning, patching, upgrades, migrations, and decommissioning across production, UAT, development, and DR environments.<br> Maintain infrastructure security in line with company policies and least-privilege principles, and support server and endpoint security solutions.<br> Follow change management procedures, maintain technical documentation and infrastructure inventory, and coordinate with internal teams and vendors on incidents and technology refresh projects.<br> Administer Microsoft 365 and Google Workspace, including user onboarding/offboarding, licensing, mailbox management, and security settings.<br> Manage Duo multi-factor authentication for users, including enrollment, policy configuration, and access troubleshooting.<br> Bachelor's degree in Computer Science, IT, or equivalent practical experience.<br> Years of Experience: 3 Minimum 2 years of hands-on experience administering Windows Server environments, including Active Directory (AD DS), DNS, DHCP, NTP, Group Policy, and LDAP.<br> Solid experience with physical servers, hardware, and storage systems (SAN/NAS), including RAID, firmware updates, and basic data center operations.<br> Proven experience managing backup and recovery solutions such as Veeam, including backup and restore of files, databases, and virtual machines.<br> Experience administering Microsoft 365 , Cisco Duo, and Google Workspace (user and license management, mail, and security policies).<br> Hands-on experience with virtualization platforms, primarily VMware vSphere/ESXi (VM provisioning, snapshots, vCenter management).<br> Working knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPN) and basic Linux administration.<br> Language Proficiency: (Arabic, English)</span> </div>

<p>Administer and maintain VMware vSphere environments (vCenter, ESXi hosts, clusters, HA/DRS/vMotion, datastores, and VMs), including performance and capacity monitoring. Manage enterprise SAN storage and Fibre Channel connectivity, including LUN provisioning, host mappings, zoning, multipathing, and storage troubleshooting. Administer backup and recovery infrastructure, including Veeam Backup &amp; Replication, HPE StoreOnce, and HPE MSL tape libraries; perform backup verification, restores, offsite procedures, and disaster recovery testing. Administer Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, domain controllers, and Windows Server Failover Clustering. Administer Red Hat Enterprise Linux and other Linux servers, including services, networking, storage, patching, and troubleshooting. Monitor infrastructure health and performance using SolarWinds and Veeam ONE; investigate alerts and production incidents and perform root-cause analysis. Perform server provisioning, patching, upgrades, migrations, and decommissioning across production, UAT, development, and DR environments. Maintain infrastructure security in line with company policies and least-privilege principles, and support server and endpoint security solutions. Follow change management procedures, maintain technical documentation and infrastructure inventory, and coordinate with internal teams and vendors on incidents and technology refresh projects. Administer Microsoft 365 and Google Workspace, including user onboarding/offboarding, licensing, mailbox management, and security settings. Manage Duo multi-factor authentication for users, including enrollment, policy configuration, and access troubleshooting.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, IT, or equivalent practical experience. Years of Experience: 3 Minimum 2 years of hands-on experience administering Windows Server environments, including Active Directory (AD DS), DNS, DHCP, NTP, Group Policy, and LDAP. Solid experience with physical servers, hardware, and storage systems (SAN/NAS), including RAID, firmware updates, and basic data center operations. Proven experience managing backup and recovery solutions such as Veeam, including backup and restore of files, databases, and virtual machines. Experience administering Microsoft 365 , Cisco Duo, and Google Workspace (user and license management, mail, and security policies). Hands-on experience with virtualization platforms, primarily VMware vSphere/ESXi (VM provisioning, snapshots, vCenter management). Working knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPN) and basic Linux administration.</p>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Position status</h4> <p>Local</p> <h4>Position reports to</h4> <p>IT DC Manager</p> <h4>Department</h4> <p>IT</p> <h4>Rotation pattern</h4> <p>14/14</p> <h4>Job purpose</h4> <p>The Datacenter, Cloud & NetBackup Supervisor is responsible for supervising, administering, supporting, and optimizing data center infrastructure, private and hybrid cloud services, systems platforms, virtualization, enterprise storage, Veritas NetBackup, replication, and disaster recovery services.</p> <p>The role ensures that data center, cloud, systems, and backup services remain secure, available, scalable, recoverable, and compliant with business continuity requirements, while leading operational improvements, technical documentation, and coordination with vendors and internal teams.</p> <h4>Duties and responsibilities</h4> <ul> <li>Supervise daily data center operations, including servers, racks, power and UPS coordination, cooling, hardware health, asset lifecycle, monitoring, and infrastructure availability.</li> <li>Administer and support Huawei Cloud Stack services, ManageOne, FusionCompute, resource pools, tenants or projects, compute, storage, virtual networking, identity and access, and platform health.</li> <li>Manage VMware vSphere, vCenter, ESXi, clusters, templates, high availability, DRS, lifecycle updates, and virtual machine provisioning or decommissioning.</li> <li>Administer Windows Server and Linux systems, Active Directory, DNS, DHCP, Group Policy, patching, hardening, file services, and integration with monitoring and service management platforms.</li> <li>Manage Veritas NetBackup operations, including master and media servers, clients or agents, policies, schedules, storage units, retention, catalog protection, backup job monitoring, and failure resolution.</li> <li>Administer enterprise storage platforms, SAN or NAS connectivity, datastores, multipathing, allocation, performance, capacity planning, and integration with virtualization and backup services.</li> <li>Lead backup, restore, replication, and disaster recovery activities; conduct scheduled recovery tests against approved RPO and RTO targets and maintain evidence of successful recoverability.</li> <li>Troubleshoot complex infrastructure incidents, analyze logs and alerts, perform root-cause analysis, coordinate corrective actions, manage changes, and maintain complete technical documentation and SOPs.</li> </ul> <h4>Qualifications, training & certifications</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li> <li>At least one current professional certification in data center, cloud, virtualization, systems, storage, or enterprise backup technologies is required.</li> <li>Veritas NetBackup certification or equivalent enterprise backup and recovery certification is strongly preferred.</li> <li>Huawei HCIA-Cloud Computing or HCIP-Cloud Computing, together with Huawei Cloud Stack training, is strongly preferred.</li> <li>VMware Certified Professional - VCF Administrator or VVF Administrator is strongly preferred.</li> <li>Microsoft Certified: Windows Server Hybrid Administrator Associate or Azure Administrator Associate (AZ-104) is preferred for systems and hybrid cloud responsibilities.</li> <li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li> <li>ITIL Foundation (current version) is preferred.</li> <li>Strong knowledge of data center operations, virtualization, storage, NetBackup, DR, Windows and Linux systems, networking, security, and scripting.</li> <li>Strong professional communication, analytical troubleshooting, technical leadership, architecture documentation, and reporting skills.</li> <li>Ability to supervise engineers and technicians, prioritize operational work, support critical incidents, and coordinate effectively with vendors and internal stakeholders.</li> </ul> <h4>Experience</h4> <ul> <li>7-10 years of professional experience in data center, cloud, virtualization, systems, enterprise backup, or infrastructure operations roles, including hands-on administration and support responsibilities.</li> <li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, VMware, Windows or Linux systems, enterprise storage, Veritas NetBackup, replication, restore, and disaster recovery operations; supervisory or lead experience is preferred.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <p><strong>Core platforms and tools:</strong><br> Huawei Cloud Stack, ManageOne, FusionCompute, VMware vSphere, vCenter, ESXi, VCF or VVF<br> Veritas NetBackup, Windows Server, Linux, Active Directory, DNS, DHCP, GPO, SAN/NAS storage, replication, and DR tools<br> PowerShell, PowerCLI, Python, monitoring tools, ITSM platforms, backup reporting, capacity and performance dashboards<br> English - upper intermediate or above (verbal and written)</p> <h4>Skills</h4> <ul> <li>Strong supervisory capability across data center, cloud, systems, virtualization, storage, and backup services, with strong availability, recoverability, and security awareness.</li> <li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, and service improvement actions within agreed service levels.</li> <li>Advanced troubleshooting and recovery mindset, with practical experience in backup validation, restore testing, platform health checks, and operational risk reduction.</li> <li>Strong organization, documentation, reporting, vendor coordination, and readiness to support critical incidents, migrations, upgrades, and disaster recovery activities.</li> </ul></p><p></p>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Position status</h4> <p>Local</p> <h4>Position reports to</h4> <p>IT DC Manager</p> <h4>Department</h4> <p>IT</p> <h4>Rotation pattern</h4> <p>14/14</p> <h4>Job purpose</h4> <p>The Datacenter, Cloud & NetBackup Supervisor is responsible for supervising, administering, supporting, and optimizing data center infrastructure, private and hybrid cloud services, systems platforms, virtualization, enterprise storage, Veritas NetBackup, replication, and disaster recovery services.</p> <p>The role ensures that data center, cloud, systems, and backup services remain secure, available, scalable, recoverable, and compliant with business continuity requirements, while leading operational improvements, technical documentation, and coordination with vendors and internal teams.</p> <h4>Duties and responsibilities</h4> <ul> <li>Supervise daily data center operations, including servers, racks, power and UPS coordination, cooling, hardware health, asset lifecycle, monitoring, and infrastructure availability.</li> <li>Administer and support Huawei Cloud Stack services, ManageOne, FusionCompute, resource pools, tenants or projects, compute, storage, virtual networking, identity and access, and platform health.</li> <li>Manage VMware vSphere, vCenter, ESXi, clusters, templates, high availability, DRS, lifecycle updates, and virtual machine provisioning or decommissioning.</li> <li>Administer Windows Server and Linux systems, Active Directory, DNS, DHCP, Group Policy, patching, hardening, file services, and integration with monitoring and service management platforms.</li> <li>Manage Veritas NetBackup operations, including master and media servers, clients or agents, policies, schedules, storage units, retention, catalog protection, backup job monitoring, and failure resolution.</li> <li>Administer enterprise storage platforms, SAN or NAS connectivity, datastores, multipathing, allocation, performance, capacity planning, and integration with virtualization and backup services.</li> <li>Lead backup, restore, replication, and disaster recovery activities; conduct scheduled recovery tests against approved RPO and RTO targets and maintain evidence of successful recoverability.</li> <li>Troubleshoot complex infrastructure incidents, analyze logs and alerts, perform root-cause analysis, coordinate corrective actions, manage changes, and maintain complete technical documentation and SOPs.</li> </ul> <h4>Qualifications, training & certifications</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li> <li>At least one current professional certification in data center, cloud, virtualization, systems, storage, or enterprise backup technologies is required.</li> <li>Veritas NetBackup certification or equivalent enterprise backup and recovery certification is strongly preferred.</li> <li>Huawei HCIA-Cloud Computing or HCIP-Cloud Computing, together with Huawei Cloud Stack training, is strongly preferred.</li> <li>VMware Certified Professional - VCF Administrator or VVF Administrator is strongly preferred.</li> <li>Microsoft Certified: Windows Server Hybrid Administrator Associate or Azure Administrator Associate (AZ-104) is preferred for systems and hybrid cloud responsibilities.</li> <li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li> <li>ITIL Foundation (current version) is preferred.</li> <li>Strong knowledge of data center operations, virtualization, storage, NetBackup, DR, Windows and Linux systems, networking, security, and scripting.</li> <li>Strong professional communication, analytical troubleshooting, technical leadership, architecture documentation, and reporting skills.</li> <li>Ability to supervise engineers and technicians, prioritize operational work, support critical incidents, and coordinate effectively with vendors and internal stakeholders.</li> </ul> <h4>Experience</h4> <ul> <li>7-10 years of professional experience in data center, cloud, virtualization, systems, enterprise backup, or infrastructure operations roles, including hands-on administration and support responsibilities.</li> <li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, VMware, Windows or Linux systems, enterprise storage, Veritas NetBackup, replication, restore, and disaster recovery operations; supervisory or lead experience is preferred.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <p><strong>Core platforms and tools:</strong><br> Huawei Cloud Stack, ManageOne, FusionCompute, VMware vSphere, vCenter, ESXi, VCF or VVF<br> Veritas NetBackup, Windows Server, Linux, Active Directory, DNS, DHCP, GPO, SAN/NAS storage, replication, and DR tools<br> PowerShell, PowerCLI, Python, monitoring tools, ITSM platforms, backup reporting, capacity and performance dashboards<br> English - upper intermediate or above (verbal and written)</p> <h4>Skills</h4> <ul> <li>Strong supervisory capability across data center, cloud, systems, virtualization, storage, and backup services, with strong availability, recoverability, and security awareness.</li> <li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, and service improvement actions within agreed service levels.</li> <li>Advanced troubleshooting and recovery mindset, with practical experience in backup validation, restore testing, platform health checks, and operational risk reduction.</li> <li>Strong organization, documentation, reporting, vendor coordination, and readiness to support critical incidents, migrations, upgrades, and disaster recovery activities.</li> </ul></p><p></p>

<p><h4>Preface</h4> <p>This document outlines the job specification for the IT Support Lead role. The role is junior to the IT Support Manager and is responsible for leading front-line IT support activities within a site-based oil & gas operational environment, ensuring reliable day-to-day IT services and effective user support.</p> <h4>Professional summary</h4> <p>The IT Support Lead typically has 3–5 years of experience in IT operations or service support, preferably within oil & gas or industrial environments. The role focuses on coordinating daily IT support activities, supervising technicians, resolving incidents, and acting as the primary escalation point to the IT Support Manager.</p> <h4>Core competencies</h4> <ul> <li>IT service desk & end-user support</li> <li>Incident, request & problem coordination</li> <li>Basic network & systems support</li> <li>IT security awareness & compliance</li> <li>Vendor & contractor coordination</li> <li>Asset & access management</li> <li>ITIL-based service operations</li> </ul> <h4>Key responsibilities</h4> <ul> <li>Coordinate day-to-day IT support activities for site users.</li> <li>Provide hands-on support for desktops, laptops, peripherals, and standard applications.</li> <li>Log, track, and resolve incidents and service requests in line with SLAs.</li> <li>Escalate complex or high-impact issues to the IT Support Manager as required.</li> <li>Support basic server, network, and application troubleshooting activities.</li> <li>Ensure compliance with IT security, access control, and acceptable use policies.</li> <li>Coordinate with vendors and third-party support teams for issue resolution.</li> <li>Maintain accurate IT asset, access, and support documentation.</li> <li>Support IT onboarding, inductions, and user awareness activities.</li> </ul> <h4>Technical skills</h4> <ul> <li>Windows desktop and basic server administration</li> <li>Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)</li> <li>Basic networking concepts (LAN, Wi-Fi, VPN)</li> <li>Endpoint security and antivirus tools</li> <li>ITSM / service desk tools</li> </ul> <h4>Certifications</h4> <ul> <li>ITIL Foundation (preferred)</li> <li>Microsoft or equivalent technical certifications (desirable)</li> <li>Relevant site HSE or safety certifications</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Incident and request resolution within agreed SLA targets.</li> <li>User satisfaction with IT support services.</li> <li>Accuracy and completeness of IT asset and access records.</li> <li>Compliance with IT security and site policies.</li> </ul> <h4>Reporting structure</h4> <p>Reports directly to the IT Support Manager and works closely with IT Infrastructure, Applications, IM, and Cyber Security teams to support site operations.</p></p><p></p>

<p><h4>Position information</h4> <p><strong>Department:</strong> Information Technology / Cybersecurity<br> <strong>Reports to:</strong> IT Cyber Security Head<br> <strong>Location:</strong> [Location]<br> <strong>Employment type:</strong> Full-time</p> <h4>Position purpose</h4> <p>The cybersecurity operations engineer is responsible for the implementation, operation, monitoring, and continuous improvement of cybersecurity controls across the organization's information technology (IT) and operational technology (OT) environments. The role focuses on security monitoring, incident response, vulnerability management, endpoint security, identity security, and security tooling administration. The position plays a key role in protecting organizational assets from cyber threats while supporting compliance with cybersecurity policies, standards, and regulatory requirements. The cybersecurity operations engineer works closely with IT infrastructure, cloud, network, application, and OT teams to ensure security controls are implemented and operating effectively.</p> <h4>Key responsibilities</h4> <p><strong>Security operations</strong></p> <ul> <li>Monitor security events and alerts generated by security monitoring platforms.</li> <li>Investigate suspicious activities and security incidents.</li> <li>Perform incident triage, containment, eradication, and recovery activities.</li> <li>Support cyber incident response and forensic investigations.</li> <li>Participate in on-call cyber incident response activities where required.</li> <li>Maintain incident records and lessons learned documentation.</li> </ul> <p><strong>Security monitoring & SIEM</strong></p> <ul> <li>Administer and maintain SIEM platforms.</li> <li>Develop and tune detection rules and alert thresholds.</li> <li>Monitor log sources and ensure adequate security event coverage.</li> <li>Investigate security alerts and escalate critical findings.</li> <li>Develop use cases and threat detection analytics.</li> </ul> <p><strong>Endpoint and server security</strong></p> <ul> <li>Manage endpoint detection and response (EDR/XDR) solutions.</li> <li>Support endpoint protection platforms such as Microsoft Defender, CrowdStrike, Trend Micro, or equivalent.</li> <li>Monitor and investigate endpoint threats.</li> <li>Ensure security agents remain operational and compliant.</li> <li>Support server hardening and security baseline implementation.</li> </ul> <p><strong>Vulnerability management</strong></p> <ul> <li>Perform vulnerability scanning activities.</li> <li>Analyse vulnerability assessment reports.</li> <li>Prioritize remediation actions based on risk.</li> <li>Coordinate remediation efforts with infrastructure and application teams.</li> <li>Monitor closure of identified vulnerabilities.</li> <li>Produce vulnerability metrics and reporting.</li> </ul> <p><strong>Identity and access management</strong></p> <ul> <li>Support privileged access management solutions.</li> <li>Monitor privileged account usage.</li> <li>Assist with periodic access reviews.</li> <li>Support identity governance activities.</li> <li>Ensure compliance with least-privilege principles.</li> </ul> <p><strong>Security tool administration</strong></p> <p>Administer cybersecurity technologies including:</p> <ul> <li>SIEM</li> <li>EDR/XDR</li> <li>PAM</li> <li>Vulnerability management platforms</li> <li>Email security solutions</li> <li>Web security gateways</li> <li>Security monitoring platforms</li> <li>Threat intelligence platforms</li> </ul> <p>Maintain health and performance of cybersecurity systems. Support technology upgrades and deployment activities.</p> <p><strong>Threat management</strong></p> <ul> <li>Monitor emerging cyber threats and vulnerabilities.</li> <li>Review threat intelligence feeds.</li> <li>Assess threats for organisational relevance.</li> <li>Recommend protective measures and compensating controls.</li> <li>Support threat hunting activities.</li> </ul> <p><strong>OT/Industrial cybersecurity support</strong></p> <ul> <li>Assist with cybersecurity monitoring of OT environments.</li> <li>Support IEC 62443-aligned control implementation.</li> <li>Monitor OT security events and vulnerabilities.</li> <li>Participate in OT risk assessments.</li> <li>Support secure network segmentation initiatives.</li> </ul> <p><strong>Security compliance</strong></p> <ul> <li>Assist in design and implementation of cybersecurity policies and standards.</li> <li>Support cybersecurity audits and assessments.</li> <li>Maintain operational evidence for compliance activities.</li> <li>Support implementation of NIST, ISO 27001, and IEC 62443 requirements.</li> </ul> <p><strong>Reporting</strong></p> <ul> <li>Prepare operational cybersecurity reports.</li> <li>Produce incident and vulnerability metrics.</li> <li>Maintain dashboards and KPI reporting.</li> <li>Provide regular status updates to the head of cybersecurity.</li> </ul> <h4>Key deliverables</h4> <ul> <li>Security incident reports</li> <li>Vulnerability assessment reports</li> <li>SIEM monitoring dashboards</li> <li>Threat intelligence briefings</li> <li>Security control compliance reports</li> <li>Security monitoring use cases</li> <li>Security technology health reports</li> <li>Privileged access monitoring reports</li> <li>Cybersecurity KPIs and metrics</li> </ul> <h4>Required qualifications</h4> <p><strong>Essential</strong></p> <ul> <li>Bachelor's degree in cybersecurity, information technology, computer science, engineering, or related discipline.</li> <li>Minimum 3-5 years of cybersecurity operations experience.</li> <li>Experience supporting enterprise security technologies.</li> <li>Experience investigating cybersecurity incidents.</li> <li>Experience with security monitoring and vulnerability management.</li> </ul> <p><strong>Preferred certifications</strong></p> <p>One or more of:</p> <ul> <li>CompTIA Security+</li> <li>CompTIA CySA+</li> <li>Microsoft security certifications</li> <li>SC-200 Security Operations Analyst</li> <li>CISSP Associate</li> <li>GIAC certifications</li> <li>GSEC</li> <li>SSCP</li> <li>CEH</li> </ul> <h4>Technical skills</h4> <ul> <li>Security operations</li> <li>Incident response</li> <li>Threat detection</li> <li>Threat hunting</li> <li>Security monitoring</li> <li>Digital forensics fundamentals</li> </ul> <p><strong>Security platforms</strong></p> <ul> <li>Microsoft Sentinel</li> <li>Microsoft Defender XDR</li> <li>CrowdStrike</li> <li>Trend Micro</li> <li>Tenable</li> <li>Qualys</li> <li>Rapid7</li> <li>Splunk</li> <li>QRadar</li> </ul> <p><strong>Infrastructure security</strong></p> <ul> <li>Windows Server</li> <li>Active Directory</li> <li>Entra ID (Azure AD)</li> <li>Linux administration</li> </ul> <p><strong>Network security</strong></p> <ul> <li>Firewalls</li> <li>VPN technologies</li> </ul> <p><strong>Cloud security</strong></p> <ul> <li>Microsoft Azure</li> <li>Microsoft 365 Security</li> <li>AWS security fundamentals</li> </ul> <p><strong>OT security (preferred)</strong></p> <ul> <li>Industrial control systems (ICS)</li> <li>SCADA security</li> <li>IEC 62443</li> <li>OT network security</li> </ul> <h4>Knowledge requirements</h4> <ul> <li>NIST Cybersecurity Framework (CSF)</li> <li>NIST SP 800-53</li> <li>IEC 62443</li> <li>ISO 27001</li> <li>CIS Critical Security Controls</li> <li>Cyber Kill Chain</li> <li>MITRE ATT&CK Framework</li> <li>Vulnerability management processes</li> <li>Security incident lifecycle management</li> </ul> <h4>Key competencies</h4> <ul> <li>Analytical thinking</li> <li>Problem solving</li> <li>Technical troubleshooting</li> <li>Incident management</li> <li>Attention to detail</li> <li>Teamwork and collaboration</li> <li>Communication skills</li> <li>Risk awareness</li> <li>Continuous learning</li> <li>Customer service orientation</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>IT Cybersecurity Project Lead<br><br><p><b>IT Cyber Security Project Lead</b></p><br><br><p><b>Position Information</b></p><br><br><p><b>Job Title:</b> IT Cyber Security Head<br><b>Department:</b> Information Technology / Cybersecurity<br><b>Reports To:</b> IT Cyber Security Head<br><b>Location:</b> [Location]<br><b>Employment Type:</b> Full-Time</p><br><br><p><b>Position Purpose</b></p><br><br><p>The Cybersecurity Operations Engineer is responsible for the implementation, operation, monitoring, and continuous improvement of cybersecurity controls across the organization's Information Technology (IT) and Operational Technology (OT) environments.</p><br><br><p>The role focuses on security monitoring, incident response, vulnerability management, endpoint security, identity security, and security tooling administration. The position plays a key role in protecting organizational assets from cyber threats while supporting compliance with cybersecurity policies, standards, and regulatory requirements.</p><br><br><p>The Cybersecurity Operations Engineer works closely with IT infrastructure, cloud, network, application, and OT teams to ensure security controls are implemented and operating effectively.</p><br><br><p><b>Key Responsibilities</b></p><br><br><p><b>Security Operations</b></p><br><br><ul><li>Monitor security events and alerts generated by security monitoring platforms.</li><li>Investigate suspicious activities and security incidents.</li><li>Perform incident triage, containment, eradication, and recovery activities.</li><li>Support cyber incident response and forensic investigations.</li><li>Participate in on-call cyber incident response activities where required.</li><li>Maintain incident records and lessons learned documentation.</li></ul><br><p><b>Security Monitoring &amp; SIEM</b></p><br><br><ul><li>Administer and maintain SIEM platforms.</li><li>Develop and tune detection rules and alert thresholds.</li><li>Monitor log sources and ensure adequate security event coverage.</li><li>Investigate security alerts and escalate critical findings.</li><li>Develop use cases and threat detection analytics.</li></ul><br><p><b>Endpoint and Server Security</b></p><br><br><ul><li>Manage Endpoint Detection and Response (EDR/XDR) solutions.</li><li>Support endpoint protection platforms such as Microsoft Defender, CrowdStrike, Trend Micro, or equivalent.</li><li>Monitor and investigate endpoint threats.</li><li>Ensure security agents remain operational and compliant.</li><li>Support server hardening and security baseline implementation.</li></ul><br><p><b>Vulnerability Management</b></p><br><br><ul><li>Perform vulnerability scanning activities.</li><li>Analyse vulnerability assessment reports.</li><li>Prioritize remediation actions based on risk.</li><li>Coordinate remediation efforts with infrastructure and application teams.</li><li>Monitor closure of identified vulnerabilities.</li><li>Produce vulnerability metrics and reporting.</li></ul><br><p><b>Identity and Access Management</b></p><br><br><ul><li>Support privileged access management solutions.</li><li>Monitor privileged account usage.</li><li>Assist with periodic access reviews.</li><li>Support identity governance activities.</li><li>Ensure compliance with least-privilege principles.</li></ul><br><p><b>Security Tool Administration</b></p><br><br><ul><li>Administer cybersecurity technologies including:<ul><li>SIEM</li><li>EDR/XDR</li><li>PAM</li><li>Vulnerability Management Platforms</li><li>Email Security Solutions</li><li>Web Security Gateways</li><li>Security Monitoring Platforms</li><li>Threat Intelligence Platforms</li></ul></li><li>Maintain health and performance of cybersecurity systems.</li><li>Support technology upgrades and deployment activities.</li></ul><br><p><b>Threat Management</b></p><br><br><ul><li>Monitor emerging cyber threats and vulnerabilities.</li><li>Review threat intelligence feeds.</li><li>Assess threats for organisational relevance.</li><li>Recommend protective measures and compensating controls.</li><li>Support threat hunting activities.</li></ul><br><p><b>OT/Industrial Cybersecurity Support</b></p><br><br><ul><li>Assist with cybersecurity monitoring of OT environments.</li><li>Support IEC 62443-aligned control implementation.</li><li>Monitor OT security events and vulnerabilities.</li><li>Participate in OT risk assessments.</li><li>Support secure network segmentation initiatives.</li></ul><br><p><b>Security Compliance</b></p><br><br><ul><li>Assist in design and implementation of cybersecurity policies and standards.</li><li>Support cybersecurity audits and assessments.</li><li>Maintain operational evidence for compliance activities.</li><li>Support implementation of NIST, ISO 27001, and IEC 62443 requirements.</li></ul><p><b>Reporting</b></p><br><br><ul><li>Prepare operational cybersecurity reports.</li><li>Produce incident and vulnerability metrics.</li><li>Maintain dashboards and KPI reporting.</li><li>Provide regular status updates to the Head of Cybersecurity.</li></ul><br><p><b>Key Deliverables</b></p><br><br><ul><li>Security Incident Reports</li><li>Vulnerability Assessment Reports</li><li>SIEM Monitoring Dashboards</li><li>Threat Intelligence Briefings</li><li>Security Control Compliance Reports</li><li>Security Monitoring Use Cases</li><li>Security Technology Health Reports</li><li>Privileged Access Monitoring Reports</li><li>Cybersecurity KPIs and Metrics</li></ul><br><p><b>Required Qualifications</b></p><br><br><p><b>Essential</b></p><br><br><ul><li>Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Engineering, or related discipline.</li><li>Minimum 3-5 years of cybersecurity operations experience.</li><li>Experience supporting enterprise security technologies.</li><li>Experience investigating cybersecurity incidents.</li><li>Experience with security monitoring and vulnerability management.</li></ul><p><b>Preferred Certifications</b></p><br><br><p>One or more of:</p><br><br><ul><li>CompTIA Security+</li><li>CompTIA CySA+</li><li>Microsoft Security Certifications</li><li>SC-200 Security Operations Analyst</li><li>CISSP Associate</li><li>GIAC Certifications</li><li>GSEC</li><li>SSCP</li><li>CEH</li></ul><br><p><b>Technical Skills</b></p><br><br><p><b>Security Operations</b></p><br><br><ul><li>Incident Response</li><li>Threat Detection</li><li>Threat Hunting</li><li>Security Monitoring</li><li>Digital Forensics Fundamentals</li></ul><p><b>Security Platforms</b></p><br><br><ul><li>Microsoft Sentinel</li><li>Microsoft Defender XDR</li><li>CrowdStrike</li><li>Trend Micro</li><li>Tenable</li><li>Qualys</li><li>Rapid7</li><li>Splunk</li><li>QRadar</li></ul><br><p><b>Infrastructure Security</b></p><br><br><ul><li>Windows Server</li><li>Active Directory</li><li>Entra ID (Azure AD)</li><li>Linux Administration</li><li>Network Security</li><li>Firewalls</li><li>VPN Technologies</li></ul><br><p><b>Cloud Security</b></p><br><br><ul><li>Microsoft Azure</li><li>Microsoft 365 Security</li><li>AWS Security Fundamentals</li></ul><br><p><b>OT Security (Preferred)</b></p><br><br><ul><li>Industrial Control Systems (ICS)</li><li>SCADA Security</li><li>IEC 62443</li><li>OT Network Security</li></ul><br><p><b>Knowledge Requirements</b></p><br><br><ul><li>NIST Cybersecurity Framework (CSF)</li><li>NIST SP 800-53</li><li>IEC 62443</li><li>ISO 27001</li><li>CIS Critical Security Controls</li><li>Cyber Kill Chain</li><li>MITRE ATT&amp;CK Framework</li><li>Vulnerability Management Processes</li><li>Security Incident Lifecycle Management</li></ul><br><p><b>Key Competencies</b></p><br><br><ul><li>Analytical Thinking</li><li>Problem Solving</li><li>Technical Troubleshooting</li><li>Incident Management</li><li>Attention to Detail</li><li>Teamwork and Collaboration</li><li>Communication Skills</li><li>Risk Awareness</li><li>Continuous Learning</li><li>Customer Service Orientation</li></ul><br><br><br><br> </div>

<p><br></p><p>Role Purpose Zain Iraq actively recruiting to hire a IT Service Layer Integration Senior Specialist who are responsible for overseeing the implementation of the IT operations, such as planning, procuring applications and supporting installation, to ensure that the highest standards of technology services are available to achieve the overall objectives of ZAIN IQ and ensure efficiency of the processes and operations. The job holders might also assess risks to IT security, evaluate potential solutions and propose clear plans and procedures for achieving a secure IT environment, and contribute to the creation of plans whereby known and potential risks can be managed and eliminated.</p><p>Responsibilities</p><ul><li>Collect and analyze business and technical requirements from stakeholders.</li><li>Translate requirements into detailed technical specifications for integration solutions.</li><li>Design service architecture and interface requirements for integration.</li><li>Develop scripts and configurations at application and database levels.</li><li>Ensure alignment with enterprise architecture principles and standards.</li><li>Handle day-to-day operations of service layer integration systems.</li><li>Provide L1, L2, and L3 support :</li><li>L1 : Initial troubleshooting and incident logging.</li><li>L2 : Advanced issue resolution and configuration fixes.</li><li>L3 : Complex problem-solving and vendor coordination.</li><li>Ensure timely escalation and resolution of incidents.</li><li>Design and execute test cases and scenarios for integration components.</li><li>Perform unit, integration, and system testing to validate functionality.</li><li>Ensure defects are tracked, resolved, and documented according to release schedules.</li><li>Continuously monitor system health, performance, and capacity.</li><li>Generate daily, weekly, and monthly reports on service performance, incidents, and KPIs.</li><li>Provide proactive alerts and recommendations for optimization.</li><li>Maintain updated technical documentation for all integration processes.</li><li>Ensure compliance with security, data privacy, and regulatory standards.</li><li>Identify opportunities for automation and optimization in integration workflows.</li><li>Research emerging technologies (e.g., microservices, API gateways, cloud-native integration) and recommend enhancements.</li><li>Manage end-to-end implementation of integration solutions.</li><li>Coordinate with vendors and internal teams for smooth deployment.</li><li>Oversee release management, including building release packages and scheduling.</li></ul><p>Education, Experience and Competencies</p><p>Education</p><ul><li>Bachelor s degree in IT, computer science or related fields</li></ul><p>Experience</p><ul><li>2-3 years of experience in the Laravel framework.</li><li>Good understanding of SQL queries and database design.</li><li>Good experience in jQuery, Bootstrap.</li><li>Proficient in using Linux.</li><li>Basic understanding of a web server (such as nginx).</li><li>Basic understanding of networking.</li></ul><p>Competencies</p><p>Behavioral</p><ul><li>Achievement Driven</li><li>Information Seeking</li><li>Problem Solving and Creativity</li><li>Relationship Building</li><li>Initiative</li></ul><p>Technical</p><ul><li>Oral &amp; Written Communication</li><li>Managing Information</li><li>Technology Application</li><li>IT User Support</li><li>IT Business Analysis</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Education</p><ul><li>Bachelor s degree in IT, computer science or related fields</li></ul><p>Experience</p><ul><li>2-3 years of experience in the Laravel framework.</li><li>Good understanding of SQL queries and database design.</li><li>Good experience in jQuery, Bootstrap.</li><li>Proficient in using Linux.</li><li>Basic understanding of a web server (such as nginx).</li><li>Basic understanding of networking.</li></ul><p>Competencies</p><p>Behavioral</p><ul><li>Achievement Driven</li><li>Information Seeking</li><li>Problem Solving and Creativity</li><li>Relationship Building</li><li>Initiative</li></ul><p>Technical</p><ul><li>Oral &amp; Written Communication</li><li>Managing Information</li><li>Technology Application</li><li>IT User Support</li><li>IT Business Analysis</li></ul><p>IDE Competency</p><ul><li>Courage to Engage</li><li>Addressing Bias</li><li><br></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire an experienced Laravel Developer who is responsible for overseeing the implementation of IT operations, such as planning, procuring applications, and supporting installation, to ensure that the highest standards of technology services are available to achieve the overall objectives of Zain Iraq and ensure the efficiency of the processes and operations. The job holder might also assess risks to IT security, evaluate potential solutions and propose clear plans and procedures for achieving a secure IT environment, and contribute to the creation of plans whereby known and potential risks can be managed and eliminated.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Collect and analyze business and technical requirements from stakeholders.</span></p><br></li><li><p><span>Translate requirements into detailed technical specifications for integration solutions.</span></p><br></li><li><p><span>Design service architecture and interface requirements for integration.</span></p><br></li><li><p><span>Develop scripts and configurations at application and database levels.</span></p><br></li><li><p><span>Ensure alignment with enterprise architecture principles and standards.</span></p><br></li><li><p><span>Handle day-to-day operations of service layer integration systems.</span></p><br></li><li><p><span>Provide </span><b><span>L1, L2, and L3 support</span></b><span>:</span></p><br><ul><li><p><b><span>L1</span></b><span>: Initial troubleshooting and incident logging.</span></p><br></li><li><p><b><span>L2</span></b><span>: Advanced issue resolution and configuration fixes.</span></p><br></li><li><p><b><span>L3</span></b><span>: Complex problem-solving and vendor coordination.</span></p><br></li></ul></li><li><p><span>Ensure timely escalation and resolution of incidents.</span></p><br></li><li><p><span>Design and execute test cases and scenarios for integration components.</span></p><br></li><li><p><span>Perform unit, integration, and system testing to validate functionality.</span></p><br></li><li><p><span>Ensure defects are tracked, resolved, and documented according to release schedules.</span></p><br></li><li><p><span>Continuously monitor system health, performance, and capacity.</span></p><br></li><li><p><span>Generate daily, weekly, and monthly reports on service performance, incidents, and KPIs.</span></p><br></li><li><p><span>Provide proactive alerts and recommendations for optimization.</span></p><br></li><li><p><span>Maintain updated technical documentation for all integration processes.</span></p><br></li><li><p><span>Ensure compliance with security, data privacy, and regulatory standards.</span></p><br></li><li><p><span>Identify opportunities for automation and optimization in integration workflows.</span></p><br></li><li><p><span>Research emerging technologies (e.g., microservices, API gateways, cloud-native integration) and recommend enhancements.</span></p><br></li><li><p><span>Manage end-to-end implementation of integration solutions.</span></p><br></li><li><p><span>Coordinate with vendors and internal teams for smooth deployment.</span></p><br></li><li><p><span>Oversee release management, including building release packages and scheduling.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <p><span>Education</span></p><br><ul><li><p><span>Bachelor’s degree in IT, computer science or related fields</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>2-3 years of experience in the Laravel framework.</span></p><br></li><li><p><span>Good understanding of SQL queries and database design.</span></p><br></li><li><p><span>Good experience in jQuery, Bootstrap.</span></p><br></li><li><p><span>Proficient in using Linux.</span></p><br></li><li><p><span>Basic understanding of a web server (such as nginx).</span></p><br></li></ul><ul><li><p><span>Basic understanding of networking.</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioral</span></p><br><ul><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Problem Solving and Creativity</span></p><br></li><li><p><span>Relationship Building</span></p><br></li><li><p><span>Initiative</span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral &amp; Written Communication</span></p><br></li><li><p><span>Managing Information</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support</span></p><br></li><li><p><span>IT Business Analysis</span></p><br></li></ul><p><span>IDE Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<p>Job Profile _ The Manager – Information Technology Infrastructure (IT) will be responsible for providing IT support to the business, covering both infrastructure and applications, within the respective country. Additionally, the role includes managing regional rollouts, facilities management services (FMS), application coordination, IT operations, and more.</p><br><p>Job Description</p><ul><li><p>Provide comprehensive infrastructure and application support for the region.</p></li><li><p>Deliver support analysis with optimal solutions to enhance efficiency.</p></li><li><p>Ensure the highest uptime for IT infrastructure.</p></li><li><p>Oversee the support and delivery of software solutions for the region.</p></li><li><p>Manage various IT and business projects from inception to completion.</p></li><li><p>Handle relationships and negotiations with IT vendors.</p></li><li><p>Prepare and track IT and project budgets.</p></li><li><p>Monitor and control regional IT budgets, ensuring cost-effectiveness while maintaining service standards.</p></li><li><p>Enforce IT policies and governance.</p></li><li><p>Oversee audits, quality assurance, and documentation within the corporate IT function.</p></li><li><p>Manage internal reporting and documentation.</p></li><li><p>Provide support and manage internal client relationships.</p></li><li><p>Coordinate with the central IT team for procurement and implementation of IT resources.</p></li></ul><p>Environment, Social and Governance</p><ul><li><p>Judicious use of natural resources.</p></li><li><p>Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.</p></li></ul><p>Anti Bribery Management Systems (ABMS)</p><ul><li><p>Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.</p></li></ul><p>a. Understanding of ethical standards and the importance of integrity in business practices.</p><p>b. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual.</p><p><strong>Desired Candidate Profile</strong></p><p>Education</p><ul><li><p>Bachelor’s degree in Engineering - Information Technology /Master’s in Computer Application or global equivalent degree/Post graduate (MBA) or global equivalent degree.</p></li><li><p>Technical certifications in IT (e.g., GNIIT, Microsoft, Cisco, SUN, etc.).</p></li></ul><p>Experience</p><ul><li><p>7-10 years of experience in work experience in the field of Information Technology, with a minimum of 2 years in a supervisory role.</p></li><li><p>Must have experience in the installation and configuration of Windows Server 2003.</p></li></ul>

<p><h4>Job description</h4> <p><strong>Function:</strong> Information Management / IT<br> <strong>Role level:</strong> Technical Team Lead<br> <strong>Location:</strong> Majnoon Project – Site Basra<br> <strong>Primary purpose:</strong> Lead systems support, stability, security, upgrades, troubleshooting and documentation<br> <strong>Reporting:</strong> Data Centre Manager</p> <h4>Preface</h4> <p>This job description outlines the purpose, responsibilities, competencies, experience, certifications, technical skills, and language requirements for the System Team Lead role. The role is designed for a technically experienced leader who can guide system administrators and engineers while maintaining reliable, secure, and efficient IT services.</p> <h4>Professional summary</h4> <p>The System Team Lead leads and mentors system administrators and engineers, ensuring that IT systems remain stable, secure, efficient, and aligned with operational requirements. The role oversees system upgrades, troubleshooting, technical support, documentation, and best-practice adoption. It requires strong hands-on technical capability combined with leadership, planning, communication, and stakeholder coordination skills.</p> <h4>Core competencies</h4> <ul> <li>Team leadership, mentoring, coaching, and development of system administrators and engineers.</li> <li>Strong technical problem-solving and ability to manage complex troubleshooting activities.</li> <li>Operational discipline focused on stability, security, availability, and efficiency of IT systems.</li> <li>Ability to plan, coordinate, and oversee system upgrades, patching, and continuous improvement activities.</li> <li>Strong documentation discipline, including procedures, standards, runbooks, and knowledge sharing.</li> <li>Clear communication with technical teams, business users, vendors, and management stakeholders.</li> <li>Ability to prioritize technical work across incidents, maintenance, projects, and operational support.</li> </ul> <h4>Professional experience</h4> <ul> <li>Extensive experience in systems administration, infrastructure support, or IT engineering roles.</li> <li>Experience leading or mentoring system administrators, engineers, or technical support resources.</li> <li>Proven experience supporting enterprise IT systems in operational or project-based environments.</li> <li>Experience overseeing system upgrades, troubleshooting, incident resolution, and root-cause analysis.</li> <li>Experience developing best practices, technical documentation, procedures, and operational standards.</li> <li>Experience working with internal IT teams, vendors, and wider project stakeholders to maintain service continuity.</li> </ul> <h4>Key responsibilities</h4> <ul> <li><strong>Lead and mentor:</strong> Lead, guide, and mentor system administrators and engineers, supporting team capability, work allocation, and technical discipline.</li> <li><strong>Maintain stability:</strong> Ensure IT systems remain stable, secure, efficient, and available to support business and project operations.</li> <li><strong>Oversee upgrades:</strong> Coordinate system upgrades, patching, maintenance activities, and technical changes in line with operational needs.</li> <li><strong>Troubleshoot issues:</strong> Oversee complex troubleshooting, escalation management, root-cause analysis, and incident resolution.</li> <li><strong>Drive best practice:</strong> Develop, maintain, and promote best practices, technical standards, runbooks, and operational documentation.</li> <li><strong>Support governance:</strong> Contribute to IT governance, reporting, risk reduction, service improvement, and stakeholder communication.</li> </ul> <h4>Certifications</h4> <p>Relevant professional certifications are preferred where aligned to the organisation, technology stack, and project requirements. Examples include:</p> <ul> <li>Microsoft, Linux, VMware, Cisco, cloud, cyber security, or infrastructure-related certifications.</li> <li>ITIL Foundation or equivalent service management certification.</li> <li>Security-related certification such as CompTIA Security+, Microsoft Security, or equivalent is advantageous.</li> </ul> <h4>Technical skills</h4> <ul> <li><strong>Systems administration:</strong> Windows Server, Linux, core infrastructure services, patching, backup, monitoring, and support.</li> <li><strong>Infrastructure operations:</strong> Virtualization, storage, compute, network services, hosting environments, and operational resilience.</li> <li><strong>Security and controls:</strong> Secure configuration, access control, vulnerability remediation, endpoint protection, and compliance support.</li> <li><strong>Troubleshooting:</strong> Incident response, escalation support, root-cause analysis, performance investigation, and service restoration.</li> <li><strong>Upgrades and maintenance:</strong> System upgrades, patch cycles, lifecycle planning, maintenance windows, and technical change coordination.</li> <li><strong>Documentation:</strong> Runbooks, SOPs, standards, technical guides, change records, and knowledge-base material.</li> </ul> <h4>Languages</h4> <p>English language proficiency required for technical documentation, reporting, stakeholder communication, and operational coordination.<br> Arabic language skills are also relevant.</p></p><p></p>

<p><h4>Job description</h4> <p><strong>Function:</strong> Information Management / IT<br> <strong>Role level:</strong> Technical Team Lead<br> <strong>Location:</strong> Majnoon Project – Site Basra<br> <strong>Primary purpose:</strong> Lead systems support, stability, security, upgrades, troubleshooting and documentation<br> <strong>Reporting:</strong> Data Centre Manager</p> <h4>Preface</h4> <p>This job description outlines the purpose, responsibilities, competencies, experience, certifications, technical skills, and language requirements for the System Team Lead role. The role is designed for a technically experienced leader who can guide system administrators and engineers while maintaining reliable, secure, and efficient IT services.</p> <h4>Professional summary</h4> <p>The System Team Lead leads and mentors system administrators and engineers, ensuring that IT systems remain stable, secure, efficient, and aligned with operational requirements. The role oversees system upgrades, troubleshooting, technical support, documentation, and best-practice adoption. It requires strong hands-on technical capability combined with leadership, planning, communication, and stakeholder coordination skills.</p> <h4>Core competencies</h4> <ul> <li>Team leadership, mentoring, coaching, and development of system administrators and engineers.</li> <li>Strong technical problem-solving and ability to manage complex troubleshooting activities.</li> <li>Operational discipline focused on stability, security, availability, and efficiency of IT systems.</li> <li>Ability to plan, coordinate, and oversee system upgrades, patching, and continuous improvement activities.</li> <li>Strong documentation discipline, including procedures, standards, runbooks, and knowledge sharing.</li> <li>Clear communication with technical teams, business users, vendors, and management stakeholders.</li> <li>Ability to prioritize technical work across incidents, maintenance, projects, and operational support.</li> </ul> <h4>Professional experience</h4> <ul> <li>Extensive experience in systems administration, infrastructure support, or IT engineering roles.</li> <li>Experience leading or mentoring system administrators, engineers, or technical support resources.</li> <li>Proven experience supporting enterprise IT systems in operational or project-based environments.</li> <li>Experience overseeing system upgrades, troubleshooting, incident resolution, and root-cause analysis.</li> <li>Experience developing best practices, technical documentation, procedures, and operational standards.</li> <li>Experience working with internal IT teams, vendors, and wider project stakeholders to maintain service continuity.</li> </ul> <h4>Key responsibilities</h4> <ul> <li><strong>Lead and mentor:</strong> Lead, guide, and mentor system administrators and engineers, supporting team capability, work allocation, and technical discipline.</li> <li><strong>Maintain stability:</strong> Ensure IT systems remain stable, secure, efficient, and available to support business and project operations.</li> <li><strong>Oversee upgrades:</strong> Coordinate system upgrades, patching, maintenance activities, and technical changes in line with operational needs.</li> <li><strong>Troubleshoot issues:</strong> Oversee complex troubleshooting, escalation management, root-cause analysis, and incident resolution.</li> <li><strong>Drive best practice:</strong> Develop, maintain, and promote best practices, technical standards, runbooks, and operational documentation.</li> <li><strong>Support governance:</strong> Contribute to IT governance, reporting, risk reduction, service improvement, and stakeholder communication.</li> </ul> <h4>Certifications</h4> <p>Relevant professional certifications are preferred where aligned to the organisation, technology stack, and project requirements. Examples include:</p> <ul> <li>Microsoft, Linux, VMware, Cisco, cloud, cyber security, or infrastructure-related certifications.</li> <li>ITIL Foundation or equivalent service management certification.</li> <li>Security-related certification such as CompTIA Security+, Microsoft Security, or equivalent is advantageous.</li> </ul> <h4>Technical skills</h4> <ul> <li><strong>Systems administration:</strong> Windows Server, Linux, core infrastructure services, patching, backup, monitoring, and support.</li> <li><strong>Infrastructure operations:</strong> Virtualization, storage, compute, network services, hosting environments, and operational resilience.</li> <li><strong>Security and controls:</strong> Secure configuration, access control, vulnerability remediation, endpoint protection, and compliance support.</li> <li><strong>Troubleshooting:</strong> Incident response, escalation support, root-cause analysis, performance investigation, and service restoration.</li> <li><strong>Upgrades and maintenance:</strong> System upgrades, patch cycles, lifecycle planning, maintenance windows, and technical change coordination.</li> <li><strong>Documentation:</strong> Runbooks, SOPs, standards, technical guides, change records, and knowledge-base material.</li> </ul> <h4>Languages</h4> <p>English language proficiency required for technical documentation, reporting, stakeholder communication, and operational coordination.<br> Arabic language skills are also relevant.</p></p><p></p>