Restaurant Assistant Manager Jobs - Karbala Iraq

<p>Reporting to the Airport Director, the Commercial & Marketing Manager is responsible for the development and execution of strategies to maximize both aeronautical (airline-related) and non-aeronautical (retail, duty-free, real estate, etc.) revenues. The role ensures the airport’s commercial and marketing success, by securing business partnerships, managing key revenue streams, and enhancing passenger experience through innovative and effective marketing and branding initiatives. This position is also integrant part of the airport Operational Readiness Activation and Transition (ORAT) process, ensuring the airport’s commercial areas (duty-free, retail, F&B, advertising, real estate, etc.) are effectively planned and fully operational at opening. Key Responsibilities and Accountabilities: Develop and implement commercial revenue strategies to optimize airport revenues across aeronautical and non-aeronautical business streams; • Identify and negotiate partnerships with airlines, duty-free operators, retailers, advertisers, and service providers; • Draft and monitor all Airport Use and Lease Agreement (AULA) / Operating Agreements with airlines and aircraft operators; • Keep updated and monitor the application of the regulated charges, and benchmarks and propose the revision of the non-regulated charge, fees and specific prices at KIA; • Identify and attract new revenue streams through airport real estate, property leasing, advertising, and service concessions; • Evaluate and approve the airline incentive schemes proposed by the Marketing department; • Monitor and analyze revenue performance, and in close collaboration with Finance department adjust and identify strategies and opportunities for growth; • Develop pricing models for terminal concessions, advertising, and real estate opportunities; • Manage the airport concessions, elaborates and ensure compliance with all operational and commercial contractual agreements; • Track and report the applicable Commercial and Marketing airport KPIs; • Develop and manage the Commercial and Marketing department budget, ensuring cost-effectiveness and resources control. Marketing & Branding; • Develop and oversee the execution of airline marketing campaigns and strategies to enhance the airport’s reputation and appeal, attraction of new routes and increase of flight frequencies. • Represent the airport in commercial industry events and conferences (e.g.. Routes); • Develop and implement incentive schemes to attract airlines and increase connectivity. • Establish and maintain the airport’s marketing, brand identity and corporate image. • Create and oversee digital marketing, website enhancements, public relations, and social media communications and campaigns; • Develop strategies to enhance passenger experience and loyalty. • Collaborate with tourism boards, airlines, and travel agencies to promote the airport. • Utilize data analytics to understand passenger behavior and optimize commercial offerings. • Coordinate passenger experience marketing campaigns with the airport Operations Dep.; • Monitoring of the levels of Service (LoS) and Passengers Experience, and coordinates the ACI ASQ surveys once implemented; • Prepares and oversees the airport’s corporate communications, public relations, and crisis communication strategies as instructed by the top management. ORAT (Operational Readiness Activation and Transition) Involvement; • Ensure commercial spaces (duty-free, retail, F&B) are ready for airport opening, securing tenants, lease agreements, and contract finalization. • Work with ORAT and planners to optimize passenger flows and revenue generation. • Passenger Experience & Wayfinding: Ensure commercial areas are designed to enhance passenger convenience, accessibility, and spending opportunities. • Engage with ORAT team to test and optimize commercial areas before the airport operation. • Coordinate with airport stakeholders (airlines, government agencies, and operators) to align commercial strategies with airport operations. • Develop contingency plans to ensure commercial operations are not disrupted during the transition to full operations. Stakeholder & Team Management • Lead and develop a commercial and marketing professionals’ team, ensuring effective collaboration and goal alignment; • Work closely with airlines and commercial tenants, establish an effective partnership ruled by professional and ethical principles, managing their needs and expectations; • Develop contingency plans to ensure commercial operations are not disrupted during the transition to full operations. operations, finance, and customer service teams. • Drive innovation and continuous improvement within the commercial and marketing functions.</p><p>Education; - Bachelor's degree in Business Administration, Marketing, Aviation Management, or a related field. - Advanced degrees (MBA, MSc) or certifications in airport commercial management Experience; - Minimum 8 years of experience in airport commercial management, 5 of which in managerial functions. Proven track record in aeronautical and non-aeronautical revenue growth. - International experience required. In Middle-East Training Requirements; - ACI Airport Commercial Management Course - AMPAP or IATA Airport Business Development & Revenue Management Course Language Skills; - Solid knowledge and command of written and spoken English (essential) - Arabic (desirable) Computer Skills - Proficiency in Microsoft Office Suite (user´s perspective) - Airport software (ERP and CRM systems)</p>

<p>Section Head, Security Standards, Quality Assurance & Compliance (HoSQC) The post holder is responsible for the daily management of the Standards, Quality Assurance & Compliance (SQC) team, and supporting the Head of Security Operations Support (HoSOS). This is a key role and includes ensuring that all Security Business Unit Departments and Sections adhere to external regulations, laws, and internal policies; identifying and rectifying non-compliance issues through audits; ensuring that processes, products, and services consistently meet AvSec quality standards and preventing defects through systematic activities and continuous improvement. A solid knowledge of compliance, audit and quality assurance systems and processes is vital, along with the ability to forge relationships with other sub departments and when required, the airport directorate, agencies and external stakeholders. Key Areas of Responsibility: a) Leadership: Lead and manage the Standards, Quality Assurance and Compliance Section and its team of staff members. b) Security provision: To ensure the airport’s security operations meet international standards, comply with ICAO Annex 17, IATA security protocols, and ICAA regulations, while embedding quality assurance, and compliance oversight into all security functions. c) Security Standards Development: Define and maintain security operational standards across passenger screening, baggage handling, cargo security access control. Align security procedures with ICAO, IATA and ICAA requirements. Maintain the library of SEC documentation, and develop and update programs, Manuals, Plans and SOPs for security functions as required. d) Quality Assurance: Establish & manage a Security Quality Management System. Conduct audits, inspections and performance reviews of security checkpoints, K9 Units and surveillance systems. Monitor security service delivery against Key Point Indicators (KPIs) and international benchmarks. Implement corrective & preventative measures to address deficiencies. e) Compliance Oversight: Ensure compliance with aviation security regulations, including ICAO Annex 17 and national directives. Liaise with ICAA and international regulators during inspections and certifications. Maintain documentation and evidence for regulatory audits and certifications. Report compliance risks and mitigation strategies to the Security Headquarters. f) Risk & Incident Integration: Collaborate with the Airport Safety Management System (SMS) and utilize the Security Management System (SeMS) to integrate security compliance findings into risk assessments. Support incident investigations (e.g. security breaches, prohibited items, etc.) and embed lessons learned into revised standards. g) Training Awareness: Liaise with the Security Training Team and develop training modules on security standards, compliance and quality assurance for airport security staff. Promote a culture of vigilance, compliance and continuous improvement. Undertake training delivery in support of the Security Training Team, as required. h) SQC Reporting: Prepare structured reports with clear recommendations and highlight compliance risks with mitigation strategies.</p><p>Education: National Level 3 AvSec Manager or equivalent, Quality Assurance, Auditing or a related field, ISO 9001 Quality Management System Certification or equivalent, Managing Safely (IOSH) or equivalent, Possess an AvSec Training qualification. Experience: Applicant must have an aviation background in quality assurance, compliance & audit roles. Minimum of 2 years in an Aviation security management role with domestic and/or international experience. Experience of operating in post conflict, multicultural & low infrastructure environments. Minimum of 3 years working within an airport and/or other highly regulated, physical security-based establishment Computer Skills: Knowledgeable in Microsoft Office suit (user´s perspective) and able to manage other specific project/management software, provided the adequate training. Language Skills: Solid knowledge and command of written and spoken English. Arabic language skills are desirable. Training Requirements: Have experience in training delivery in an airport environment. Behavioral Competencies: • Excellent leadership and team management skills. • Driving Change and continuous improvement. • Strong communication and interpersonal abilities. • Decision-making and problem-solving aptitude under pressure. • Customer-focused with a commitment to service excellence. • Networking, collaborative approach and stakeholders’ engagement and negotiation. • Conflict resolution and negotiation skills. • Delivering Results & Fostering Ownership. • High level of integrity and ethical standards. Technical Competencies: • ICAO Aviation Safety & Security regulations & procedures. • Knowledge of Security Management System (SeMS) principles & practices. • Expertise in compliance monitoring, risk assessment and audit processes for security operations. • Data Analysis from audits, inspections, incident reports. • Audit techniques and use of audit software tools. • Expertise in developing, implementing & maintaining QMS in accordance with ISO 9001 standards. • Risk Management – identification of risks and developing strategies to mitigate those risks. • Strong communication and reporting skills. • Training design and delivery skill sets. • Standards Development.</p>

<p>The post holder is responsible for the daily management of the Standards, Quality Assurance & Compliance (SQC) team, and supporting the Head of Security Operations Support (HoSOS). This is a key role and includes ensuring that all Security Business Unit Departments and Sections adhere to external regulations, laws, and internal policies; identifying and rectifying non-compliance issues through audits; ensuring that processes, products, and services consistently meet AvSec quality standards and preventing defects through systematic activities and continuous improvement. A solid knowledge of compliance, audit and quality assurance systems and processes is vital, along with the ability to forge relationships with other sub departments and when required, the airport directorate, agencies and external stakeholders. Key Areas of Responsibility: a) Leadership: Lead and manage the Standards, Quality Assurance and Compliance Section and its team of staff members. b) Security provision: To ensure the airport’s security operations meet international standards, comply with ICAO Annex 17, IATA security protocols, and ICAA regulations, while embedding quality assurance, and compliance oversight into all security functions. c) Security Standards Development: Define and maintain security operational standards across passenger screening, baggage handling, cargo security access control. Align security procedures with ICAO, IATA and ICAA requirements. Maintain the library of SEC documentation, and develop and update programs, Manuals, Plans and SOPs for security functions as required. d) Quality Assurance: Establish & manage a Security Quality Management System. Conduct audits, inspections and performance reviews of security checkpoints, K9 Units and surveillance systems. Monitor security service delivery against Key Point Indicators (KPIs) and international benchmarks. Implement corrective & preventative measures to address deficiencies. e) Compliance Oversight: Ensure compliance with aviation security regulations, including ICAO Annex 17 and national directives. Liaise with ICAA and international regulators during inspections and certifications. Maintain documentation and evidence for regulatory audits and certifications. Report compliance risks and mitigation strategies to the Security Headquarters. f) Risk & Incident Integration: Collaborate with the Airport Safety Management System (SMS) and utilize the Security Management System (SeMS) to integrate security compliance findings into risk assessments. Support incident investigations (e.g. security breaches, prohibited items, etc.) and embed lessons learned into revised standards. g) Training Awareness: Liaise with the Security Training Team and develop training modules on security standards, compliance and quality assurance for airport security staff. Promote a culture of vigilance, compliance and continuous improvement. Undertake training delivery in support of the Security Training Team, as required. h) SQC Reporting: Prepare structured reports with clear recommendations and highlight compliance risks with mitigation strategies.</p><p>Education: National Level 3 AvSec Manager or equivalent, Quality Assurance, Auditing or a related field, ISO 9001 Quality Management System Certification or equivalent, Managing Safely (IOSH) or equivalent, Possess an AvSec Training qualification. Experience: Applicant must have an aviation background in quality assurance, compliance & audit roles. Minimum of 2 years in an Aviation security management role with domestic and/or international experience. Experience of operating in post conflict, multicultural & low infrastructure environments. Minimum of 3 years working within an airport and/or other highly regulated, physical security-based establishment Computer Skills: Knowledgeable in Microsoft Office suit (user´s perspective) and able to manage other specific project/management software, provided the adequate training. Language Skills: Solid knowledge and command of written and spoken English. Arabic language skills are desirable. Training Requirements: Have experience in training delivery in an airport environment. Behavioral Competencies: • Excellent leadership and team management skills. • Driving Change and continuous improvement. • Strong communication and interpersonal abilities. • Decision-making and problem-solving aptitude under pressure. • Customer-focused with a commitment to service excellence. • Networking, collaborative approach and stakeholders’ engagement and negotiation. • Conflict resolution and negotiation skills. • Delivering Results & Fostering Ownership. • High level of integrity and ethical standards. Technical Competencies: • ICAO Aviation Safety & Security regulations & procedures. • Knowledge of Security Management System (SeMS) principles & practices. • Expertise in compliance monitoring, risk assessment and audit processes for security operations. • Data Analysis from audits, inspections, incident reports. • Audit techniques and use of audit software tools. • Expertise in developing, implementing & maintaining QMS in accordance with ISO 9001 standards. • Risk Management – identification of risks and developing strategies to mitigate those risks. • Strong communication and reporting skills. • Training design and delivery skill sets. • Standards Development.</p>

<p>The post holder is responsible for the delivery of Ground Security training programs to the Response team through courses and workshops, ensuring that all Response Team Security staff are well-trained with weapons and basic tactics, incident responses and capable of performing their duties efficiently and safely. Additionally, ensuring that other airport workers and stakeholders receive requisite security training and briefings in accordance with mandated international security standards, as required. It includes weapon training and assisting in the conduct of 6-monthly range shoots for Response Team personnel, continuous assessment and improvement of security training procedures and implementing various training methods and best practice to develop and enhance staff skills and performance. All training must be compliant with the Regulatory requirements of ICAO Document 8973 Aviation Security, MOI ROE and the ICAA National Civil Aviation Security Training Program (NCASTP). A solid knowledge of performance management tools, techniques, and utilizing ‘state of the art’ technology, is vital, along with the ability to forge relationships with peers and customers. Key Areas of Responsibility: a) Regulatory requirements: Demonstrate excellent knowledge of all pertinent security regulations and standard operating procedures, the training requirements of the ICAO Document 8973 Security Manual, the ICAA National Civil Aviation Security Training Program (NCASTP) and the MOI Rules of Engagement. b) Lesson Plans & Courses : Assist in the development, and then deliver comprehensive ground security Response training programs, including lesson plans, exercises and instructional materials for all identified training courses – specifically the core regulated security courses for a Response Team Security Officer (RSO), the supervisory and specialist courses for the experienced Response staff (RSS), incident management, Rules of Engagement and for all airport staff the General Security Awareness Training (GSAT) and customer service courses. Create and conduct training sessions on Response Team security protocols, procedures, and regulations. c) Course Preparation & Delivery : Organize and prepare all courses to international standards, quality checked against stated learning objectives, then delivered in the national language of Iraq or, when required, in English. (Ensure all courses, lesson plans, examinations and power point presentations are written in Arabic and English). d) On-Boarding Induction: Assist the HoS Security Training in the conduct of effective induction and orientation sessions for all new security hires. e) Weapon Training: Deliver basic Weapon Training modules to Ground Security Staff including: the safety and operation of weapons, ammunition, marksmanship, dry shooting training, basic tactics and Rules of Engagement. f) Range Shoots: Assist the HoS Response Team (QRF) (Range Conducting Officer), and Range Safety Officers in the conduct and supervision of the 6-monthly range shoots for all Response Team personnel. g) Incident Response Training: Educating staff on how to handle various security incidents, from minor infractions to serious breaches. h) Instructional Design: Apply instructional design methodologies to improve training effectiveness and job performance. i) Examinations: Ensure that all courses and examinations are delivered to the standard, content and required level of knowledge; that examination results are rigorously evaluated & appropriate remedial action initiated where necessary. j) Course Certification: Issue course certificates to successful candidates after course completion. k) Maintaining Records: Maintain accurate records of all training activities, certifications, and employee progress and ensure that staff and training records are properly filed and secured in accordance with Training Manual procedures. l) Methods: Deploy a wide variety of interactive and hands-on training methods, such as simulations and role playing, using visual exercises, varying incident scenarios, and both field and table top exercises, to make learning more engaging & practical. m) Workshops: Assist in organizing GNDSEC workshops and seminars to meet the practical aspects of training needs and staff development. n) Mentorship & On-the-Job training: Provide on-the-job training and mentorship to new staff, offering feedback and addressing areas of low performance. o) Assess and evaluate trainees: Monitor and assess the progress of trainees, providing feedback and guidance to ensure they meet the required standards. p) Maintain training materials: Update and maintain training materials to ensure they are current and effective. q) Currency: Keep current with the latest developments, training trends and industry best practices in airport operations, security regulations, and training methodologies to ensure that the training syllabuses are current and effective. r) Collaborate with stakeholders: Work with the HoS Security Training and with HoS Response, to ensure that training programs and courses meet organizational needs.</p><p>Education: Ground Security Instructor or equivalent, Ground Security Supervisor, Weapon Training Instructor, Managing Safely (IOSH) or equivalent, Protective Security Diploma or equivalent. Experience: Applicant should preferably have a military background. Minimum of 2 years in a Ground/Response Security training instructor role with domestic and/or international experience. Experience of operating in post conflict & multicultural environments. Minimum of 5 years working within an airport or site security establishment. Computer Skills: Knowledgeable in Microsoft Office suite (user´s perspective) and able to manage other specific project/management software, provided the adequate training. Language Skills (Eng., Arabic, other): Solid knowledge and command of written and spoken English (essential) and Arabic (essential). Training Requirements: Ability to deliver training in Protective Security in benign & post conflict environments. Behavioral Competencies: • Delivering Results & Fostering Ownership • Building Customer Value • Networking & Influencing Collaboratively • Leading Teams • Driving Change Technical Competencies: • Designing & executing Training Development syllabuses • Incident Management • Adult education and vocational training principles • Interpersonal & Instructor Skills • Knowledge of Regulations & Policies in the Security Field • Weapon Training Instructor skills</p>

<p>The post holder is responsible for the delivery of Aviation security training programs through courses and workshops, ensuring that all aviation security staff are well-trained and capable of performing their duties efficiently and safely. Additionally, ensuring that other airport workers and stakeholders receive requisite security training and briefings in accordance with mandated international security standards. All training must be compliant with the Regulatory requirements of ICAO Document 8973 Aviation Security and the ICAA National Civil Aviation Security Training Program (NCASTP). A solid knowledge of performance management tools, techniques, and utilizing ‘state of the art’ technology, is vital, along with the ability to forge relationships with peers and customers. Key Areas of Responsibility: a) Regulatory requirements: Demonstrate excellent knowledge of all pertinent security regulations and standard operating procedures, the training requirements of the ICAO Document 8973 Security Manual and the ICAA National Civil Aviation Security Training Program (NCASTP). b) Lesson Plans & Courses: Assist in the development, and then deliver comprehensive aviation security training programs, including lesson plans, exercises and instructional materials for all identified training courses – specifically the core regulated security courses for a Certified Security Officer (CSO), the supervisory and specialist courses for the experienced staff, and for all airport staff the General Security Awareness Training (GSAT) and customer service courses. Create and conduct training sessions on aviation security protocols, procedures, and regulations. c) Courses, Development & Delivery Security Oversight: Organize and prepare all courses to international standards, quality checked against stated learning objectives, then delivered in the national language of Iraq or, when require, in English. (Ensure all courses, lesson plans, examinations and power point presentations are written in Arabic and English). d) Instructional Design: Apply instructional design methodologies to improve training effectiveness and job performance. e) Examinations: Ensure that all courses and examinations are delivered to the standard, content and required level of knowledge; that examination results are properly evaluated & appropriate remedial action initiated where necessary. f) Course Certification: Issue course certificates to successful candidates after course completion. g) Maintaining Records: Maintain accurate records of all training activities, certifications, and employee progress and ensure that staff and training records are properly filed and secured in accordance with Training Manual procedures. h) Methods: Deploy a wide variety of interactive and hands-on training methods, such as simulations and role playing, using visual exercises, varying incident scenarios, and tabletop exercises, to make learning more engaging & practical. i) Workshops: Assist in organizing AvSec workshops and seminars to meet the practical aspects of training needs and staff development. j) Mentorship & On-the-Job training: Provide on-the-job training and mentorship to new staff, offering feedback and addressing areas of low performance. k) Assess and evaluate trainees: Monitor and assess the progress of trainees, providing feedback and guidance to ensure they meet the required standards. l) Maintain training materials: Update and maintain training materials to ensure they are current and effective. m) Currency: Keep current with the latest developments, training trends and industry best practices in airport operations, security regulations, and training methodologies to ensure that the training syllabuses are current and effective. n) Collaborate with stakeholders: Work with the Head of Security Training (HoSTNG) to ensure that training programs and courses meet organizational needs.</p><p>Education: ICAO AvSec Instructor or equivalent, Aviation Security Supervisor, Managing Safely (IOSH) or equivalent, Diploma or equivalent Experience: Minimum of 2 years in an aviation training instructor role with domestic and/or international experience. experience of operating in post conflict & low infrastructure multicultural environments. Minimum of 5 years working within an airport and/or airline environment, at least 2 of those years as an AvSec Supervisor. Computer Skills: Knowledgeable in Microsoft Office suite (user´s perspective) and able to manage other specific project / management software, provided the adequate training. Language Skills (Eng., Arabic, other): Solid knowledge and command of written and spoken English (essential) and Arabic (essential). Training Requirements: Ability to deliver training in Aviation & Protective Security in benign & post conflict environments. Behavioral Competencies • Delivering Results & Fostering Ownership • Building Customer Value • Networking & Influencing Collaboratively • Leading Teams • Driving Change Technical Competencies • Designing & executing Training Development syllabuses • Security screening procedures and techniques • Adult education and vocational training principles • Interpersonal & Instructor Skills • Knowledge of Regulations & Policies in the Aviation Field • Aviation Security Technology and Systems</p>