Help Desk jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview ***This position is physically located in Iraq*** Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Responsible for providing hardware and software on-site and remote support, this position requires an experienced multi-discipline technologist capable of working independently and as part of a local and corporate team. Receives trouble reports for IT equipment and software via telephone, email, and service tickets. Assesses problem reports, performs corrective actions in accordance with enterprise work instructions, and delivers deskside support to internal customers, both in-person and via remote support tools. Baselines and deploys new equipment to users. Trains company personnel in technology solutions. Serves as a technical resource. Provides problem-solving support to computer users. Responsibilities This position description is subject to change at any time as needed to meet the requirements of the program or company. + Primary support and interface with site Information Management to ensure all Service Desk resources are utilized in the most efficient manner. + Assists customers with daily functions of computer, network, and software management for the site and all users. + Provides immediate response to all customers who come to the Service Desk. + Provides person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. + Provides telephone customer support for incoming and follow up calls used for initial troubleshooting. + Remedy call management software and other tools, to log and manage trouble tickets. + Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk. + Creates logon and email accounts for customers as needed. + Manages Network Services with Server Manager, Print Queue Management + Works within a small continuous improvement focused team. + Tracks and documents work performed to allow accurate reporting of all Service Desk activities. + Completes all tasks and assignments as requested by Supervisors and Management. + Utilizes Windows account management tools to perform account administration, password changes, group changes, and account expiration date changes. + Performs other duties and assignments as required + Other Technical IT Duties as required. Qualifications + Minimum Qualifications: + Education/Certifications: One year related experience may be substituted for one year of education, if degree is required. Use the guide below to determine education and experience for this position. + Must be a U.S. Citizen + A valid driver’s license and the ability to obtain a U. S. Government Motor Vehicle Operator’s License and host nation Driver’s License, is required. + Experience: + Three years IT Service Desk Technician experience. + Certifications: + CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA Network + + Skills: + Proficient in Microsoft Office 2010 or higher suite, data entry, copying, faxing, filing, assembling binders + Provides IT support for resolution of technical problems related to windows environments and windows applications, e-mail, database and security products. + Ability to isolate problem trends and troubleshoots recurring problems to find permanent solutions. + Ability to determine desktop and hardware related issues. + Excellent interpersonal skills. + Working Conditions: + Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. + Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, dusty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months). + Includes some industrial production environment conditions as well. + Physical Requirements: + Light work. Exerting up to 20 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. + Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents. + Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. + Must comply with all Fire and Safety Regulations and post policies. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Rahal Rahal is the travel mini-app inside Iraq’s Super Qi ecosystem; a Rocketship redefining how millions of travelers search, book, and manage journeys across flights, hotels, and digital services.<br> We make travel simple, safe, and accessible to everyone, everywhere.<br> As part of our growing Marketing department you’ll play a key role in bringing Rahal to life on the ground, at airports, events, and high-traffic city locations, turning real-world moments into traveler awareness and app downloads.<br> Role Overview This is a role for someone who wants to own Rahal's on-ground presence end to end: planning activations, leading a small promoter team, and finding creative ways to get in front of travelers before they ever open the app.<br> You'll spend most of your time in the field, not behind a desk, and you'll be the person who knows what's happening on the ground in Baghdad before anyone else does.<br> Key Responsibilities Plan and execute offline activations end to end, airport counters, baggage carousel placements, city activations, and other on-ground touchpoints.<br> Recruit, train, and manage a small team of offline promoters, including day-of coordination and conduct guidelines.<br> Stay on top of key events and moments happening on the ground (holidays, festivals, sports events, travel seasons) and turn them into activation opportunities.<br> Come up with innovative, on-ground ways to drive top-of-funnel awareness and traffic to the app, beyond the standard counter-and-flyer playbook.<br> Own the on-ground pitch for active campaigns (offers, eSIM packages, partner promotions) and keep promoter talking points current.<br> Design and run traveler surveys during activations to capture demand signals, awareness levels, and leads.<br> Compile activation reports: reach, leads captured, spend, and recommendations for the next round.<br> Coordinate logistics: venue permissions, staffing schedules, materials, and ID/safety requirements.<br> Build and maintain relationships with on-ground partners such as airport authorities, venue operators, and event organizers.<br> Align offline activity with the broader marketing calendar and campaign priorities.<br> Qualifications 3-5 years in field marketing, promotions, events, or on-ground brand activation.<br> Track record of planning and running activations independently, from securing a location to wrapping up and reporting on results.<br> Comfortable managing a small team in a live, fast-moving environment, briefing promoters, keeping them motivated, and adjusting on the fly.<br> Strong interpersonal skills, comfortable approaching strangers and pitching in person, at ease striking up a conversation with a stranger in an airport or a mall.<br> Basic data literacy: can turn a stack of survey forms or lead sheets into a clean, useful summary.<br> Physically able to work standing, walking, and moving through high-traffic environments for extended periods, including some early mornings, evenings, or weekends around key travel and event dates.<br> Based in Baghdad, with flexibility to travel for activations in other Iraqi cities.<br> Strong written and verbal communication skills in English; Arabic fluency is required.<br> Personality Traits Biased for Action, plans fast, adapts on the spot, and doesn't wait for a perfect setup to get started.<br> Traveler-Obsessed, every conversation starts with “How does this help the traveler?<br>” People-Person, genuinely enjoys talking to strangers, reads a room fast, and builds instant rapport with travelers and promoters alike.<br> Resourceful, gets things done with the resources at hand and adapts fast when the on-ground reality does not match the plan.<br> Self-Driven, brings their own energy and motivation to the table, doesn't need to be pushed to go after results.<br> Resilient, stays upbeat through long hours, tough weather, and repetitive pitches; doesn't lose energy by the fiftieth conversation of the day.<br> Why Rahal Be part of Iraq’s fastest-growing travel platform inside the SuperQi ecosystem.<br> Work in a high-growth, entrepreneurial environment where ownership, speed, and creativity truly matter.<br> Collaborate with passionate builders shaping the future of digital travel in the Middle East.<br> Solve real traveler problems at scale from seamless flight booking to next-gen experiences.<br> Play a central role in Rahal’s regional expansion across the GCC.<br></span> </div>

<p><br></p> <p> <strong>Project Context and Scope</strong> </p> <p>Under the overall supervision of the Deputy Chief of Mission and the direct supervision of the Head of Protection, the Junior Protection Analyst Research, and Advocacy supports the Mobility Pathways and Inclusion (MPI) Unit in donor reporting, analysis and advocacy of programmatic interventions in Iraq. </p> <p>The scope of this consultancy relates to MPI s protection monitoring and research activities, as well as reporting. IOM contributes to evidence-based protection advocacy through protection monitoring. Protection monitoring is carried out to identify the protection risks and needs of affected populations to support evidence-based programming and advocacy. Research is conducted using a mixed-method approach and feeds into advocacy with key stakeholders, including government, development actors, and donor communities. The consultant contributes to this work by supporting the production of protection monitoring reports and any other protection monitoring products and activities.</p> <p>The Junior Protection Analyst also supports MPI with its donor reporting portfolio. The consultant will support the Protection Analyst for MPI donor reports to be submitted to the Programme Support Unit (PSU) for final clearance.</p> <p> </p> <br> <strong>Organizational Department / Unit to which the Consultant is contributing</strong> <br>Mobility Pathways and Inclusion (MPI) Unit <p> <strong>Languages</strong> </p> <p>For this consultancy,Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p> <p> <strong>Travel required (Yes/NO)</strong> </p> <p>Yes</p> <p> <strong>Required Competencies</strong> </p> <p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p> <p> <strong>Values </strong>- all IOM staff members must abide by and demonstrate these five values:</p> <ul> <li> <strong>Inclusion and respect for diversity</strong>: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li> <li> <strong>Integrity and transparency</strong>: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li> <li> <strong>Professionalism</strong>: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li> <li> <strong>Courage</strong>: Demonstrates willingness to take a stand on issues of importance.</li> <li> <strong>Empathy</strong>: Shows compassion for others, makes people feel safe, respected and fairly treated.</li> </ul> <p> <strong>Core Competencies</strong> behavioural indicators</p> <ul> <li> <strong>Teamwork</strong>: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li> <li> <strong>Delivering results</strong>: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li> <li> <strong>Managing and sharing knowledge</strong>: Continuously seeks to learn, share knowledge and innovate.</li> <li> <strong>Accountability</strong>: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li> <li> <strong>Communication</strong>: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li> </ul> <p><br></p> <strong>Tasks to be performed under this contract</strong> <ul> <li> <p>Provide support to the Al-Amal Protection Monitoring work, including proofreading, copy-editing, fact-checking, and assisting with qualitative and quantitative analysis; coordinate with team members to keep products accurate and up to date.</p> </li> <li>Contribute to thematic work on environmental migration, gender-based violence, disability and inclusion, migration, and protracted displacement by conducting desk research, organising literature, and assisting with data analysis for reports and briefs.</li> <li>Help maintain knowledge-sharing products, such as thematic notes, policy briefs, and dashboards, by compiling data, verifying consistency, and providing analysis.</li> <li>Support the MPI donor reporting portfolio. Analyze data from field reports and monitoring tools to support comprehensive donor reports, ensuring alignment with reporting requirements; support proposals by incorporating key findings from protection monitoring activities and advocacy efforts. </li> <li>Work closely with the Programme, IMS, and M&amp;E teams to ensure reporting inputs remain consistent, clarify indicator definitions, and support routine data management tasks.</li> <li><br></li></ul><ul> </ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Required Qualifications and Experience</strong> </p> <p> <strong>Education, Experience and/or skills required</strong> </p> <ul> <li>Master s Degree in Forced Migration, Humanitarian Action, Human Rights, or related discipline</li> <li>At least 2-year experience in research, data analysis, protection monitoring, and advocacy within the humanitarian or development sector; experience designing data collection tools and methodologies.</li> <li>Proven track record of producing high-quality analytical and written outputs, including concise reports and publications.</li> <li>Familiarity with protection challenges faced by displaced populations in Iraq or similar crisis-affected contexts.</li> <li>Experience in donor reporting, including data analysis and report writing.</li> <li>Experience working effectively and independently in remote or virtual environments.</li> </ul> <p>Experience communicating effectively with a variety of stakeholders, including diverse audiences</p>

<p>We are looking for a friendly, professional, and well-presented Restaurant Hostess to join our team Iraq, Karbala. The successful candidate will welcome guests, manage reservations and seating arrangements, and help ensure an excellent dining experience from arrival to departure.</p><p>Key Responsibilities:</p><ul><li>Welcome guests warmly and professionally.</li><li>Manage reservations, walk-in guests, and waiting lists.</li><li>Escort guests to their tables and provide menus.</li><li>Organize seating arrangements according to table availability.</li><li>Answer telephone calls and respond to reservation inquiries.</li><li>Inform guests about waiting times, restaurant services, and special offers.</li><li>Coordinate with servers, supervisors, and kitchen staff.</li><li>Monitor table availability and maintain a smooth flow of guests.</li><li>Handle guest requests and complaints politely and promptly.</li><li>Maintain a clean, organized, and presentable reception area.</li><li>Assist with special events and group reservations.</li><li>Thank guests when they leave and invite them to return.</li><li>Follow restaurant policies, hygiene standards, and safety procedures.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience as a hostess or in customer service is preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Professional appearance and a positive attitude.</p><p>Friendly, confident, and guest-focused personality.</p><p>Good organizational and multitasking skills.</p><p>Ability to remain calm and professional during busy periods.</p><p>Ability to work flexible shifts, including evenings, weekends, and public holidays.</p><p>Fluency in Arabic and English is preferred.</p>