وظائف فني هيدروليك في العراق

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>

<p><strong>Background</strong></p><p>Baz Booking is a hospitality booking application serving the Iraqi market. The application requires a Business Development Officer to expand its hotel partner network, develop commercial relationships, promote adoption, and generate sustainable booking growth.</p><p>The position requires strong experience in Software as a Service (SaaS) sales and business development, with the ability to explain digital products, demonstrate their business value, and convert prospects into active partners.</p><p>The Business Development Officer will manage the business development cycle, from market research and lead generation through presentations, negotiations, partner onboarding, and account development.</p><p>The officer will focus on securing productive partnerships and increasing actual use of Baz Booking, with performance assessed through partner activation, bookings, and commercial results.</p><p>Duties and Responsibilities</p><p><strong>A. Market Research and Business Development Planning</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify priority cities, hotel categories, customer segments, and partnership opportunities for Baz Booking.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Research competing booking platforms, hotel needs, commercial practices, and barriers to adopting digital booking services.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare a business development plan with defined prospects, outreach activities, targets, and timelines.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recommend improvements to the application’s commercial positioning based on market evidence and partner feedback.</p><p><strong>B. Lead Generation and Partner Acquisition</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify and approach hotels, accommodation providers, travel agencies, corporate clients, and other relevant partners.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build and maintain a qualified sales pipeline through direct outreach, meetings, referrals, networking, and industry events.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Engage hotel owners, general managers, sales managers, and other decision-makers.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assess each prospect’s needs, decision-making process, commercial potential, and readiness to join the application.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain regular follow-up to move qualified opportunities toward agreement.</p><p><strong>C. Product Promotion and Demonstrations</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deliver professional presentations and practical demonstrations of Baz Booking.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Explain the application’s available features, booking process, and potential business benefits in clear, nontechnical language.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Apply consultative SaaS sales techniques to understand client challenges and present relevant solutions.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Address objections relating to adoption, commercial terms, operational workload, and customer support.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with marketing to develop accurate presentations, proposals, promotional materials, and partner success stories.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all statements about functionality, integrations, and service commitments are verified with the responsible teams.</p><p><strong>D. Commercial Negotiation and Agreements</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare commercial proposals using approved pricing and partnership terms.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Negotiate agreements within delegated authority and obtain approval for exceptions.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate contract preparation, review, and signature with management and relevant teams.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain accurate records of agreed terms, commitments, renewal dates, and follow-up actions.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure a documented handover of commercial agreements to the teams responsible for implementation and support.</p><p><strong>E. Partner Onboarding and Activation</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate onboarding with hotel partners and internal operational and technical teams.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow up on the information needed to establish accurate hotel listings, including property details, images, room information, rates, and policies.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Arrange demonstrations or training for partner staff on the relevant booking workflow.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Track progress from signed agreement to an active listing and the first completed booking.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify onboarding delays and coordinate their resolution.</p><p><strong>F. Account Development and Retention</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain regular contact with active partners to review results, resolve commercial concerns, and identify growth opportunities.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop joint promotions and account plans that encourage bookings and repeat use.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify inactive or underperforming accounts and implement reactivation plans.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with support teams on escalated issues and follow up until they are resolved.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collect structured partner feedback and communicate product improvement requests without making unapproved commitments.</p><p><strong>G. Reporting and Internal Coordination</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain complete and current records in the designated customer relationship management system.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Submit weekly pipeline updates and monthly performance reports.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Report on lead quality, sales conversion, onboarding progress, partner activity, bookings, and revenue contribution.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with marketing, product, technical support, operations, and finance.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain confidentiality of partner information, commercial terms, and company records.</p><p>&nbsp;</p><p><strong>4. Expected Deliverables</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; An initial market assessment and business development action plan.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A maintained database of qualified prospects and key decision-makers.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A documented pipeline with clear opportunity stages and next actions.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Commercial proposals and signed agreements within approved authority.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner onboarding and activation records.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Weekly activity updates and monthly performance reports.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recommendations for improving partner acquisition, retention, and application adoption.</p><p>&nbsp;</p><p>Performance Indicators</p><p><strong>&nbsp;</strong></p><p>&nbsp;</p><p>Targets will be agreed with management and reviewed regularly. Performance will be assessed against:</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Qualified opportunities generated and progressed.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Product demonstrations and commercial proposals completed.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conversion of qualified opportunities into signed agreements.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Percentage of signed partners successfully activated.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Time from agreement to activation and first completed booking.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Booking volume and revenue attributable to managed accounts.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner retention, repeat activity, and reactivation results.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accuracy of pipeline records, forecasts, and reporting.</p><p>&nbsp;</p><p>Qualifications and Experience</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor degree in Marketing, Media or relevant fields</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A minimum of five years of relevant experience.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Relevant experience with hospitality is Desirable.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Femail candidate is strongly recommended to Apply.</p><p>&nbsp;</p><p><strong>Language Requirements</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Arabic:</strong> professional spoken and written proficiency is required.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>English:</strong> professional spoken and written proficiency is required.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Candidates must be able to conduct meetings, communicate with guests and employees, and prepare or review business correspondence in Arabic and English.</p><p>&nbsp;</p><p>Notes:</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Only shortlisted candidates will be contacted Only.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Applications received after the deadline may not be considered.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The selection process will be conducted on a competitive basis.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Providing incorrect or misleading information may result in the application being rejected.</p><p>&nbsp;</p><p><strong>&nbsp;</strong></p><p><strong>Sellink gives paramount consideration in ensuring the highest standards of efficiency, competence and integrity in its recruitment process of personnel. To ensure fairness and transparency, selection of candidate will be made on a competitive basis through a selection panel</strong>.</p><p><strong>Sellink does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).</strong></p><p>&nbsp;</p><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>UNICEF has a long-term commitment to Iraq’s children and young people, with the first formal cooperation agreement signed with the Government in 1963. UNICEF works in close partnership with the Federal through established Cooperation Agreements. UNICEF has a broad geographic presence in the country with four offices located in Basra, Baghdad, Erbil and Dohuk. UNICEF collaborates with UN agencies, international and national NGO partners to meet the humanitarian and development needs of most vulnerable children and young people.</p><p>In recent years, UNICEF’s work to support the unique needs of young people has gained momentum, as the challenges facing them have come more sharply into view. UNICEF is committed to deliver for all children and young people through its overall impact goal of ‘realizing the rights of every child, especially the most disadvantaged. The UNICEF Strategic Plan, 2018−2021 recognizes the whole spectrum of young people, including young adults or youth over 18, and includes in its Change Strategies “supporting young people and children as agents of change.” Taking its cue from the strategic plan, the Global Communication and Advocacy Strategy 2019−2021 (GCAS) asserts the important role that young people can play in the successful realization of UNICEF’s mandate, and outlines the need to listen to, co-create and collaborate with young people and create meaningful engagement opportunities for them to make a difference. Being important drivers of change, children and young people are essential partners and contributors to both the development and implementation of UNICEF’s Strategic Plan 2022 2025. With a new and ambitious SP, UNICEF intends to be deliberate and committed in fully involving children and young people in creating the solutions to accelerate the realization of the SDGs and driving change forward.</p><p>Context</p><p>The United Nations Children's Fund (UNICEF) was established in 1946 by the United Nations General Assembly to provide humanitarian and development assistance to children worldwide. UNICEF works in over 190 countries and territories to protect the rights of every child, with a particular focus on the most vulnerable and marginalized populations. In Iraq, UNICEF supports the Government at federal and regional levels in strengthening systems and services that improve the well-being of children and families, including social protection, education, health, child protection, water and sanitation, and social policy.</p><p><br></p><p>This United Nations Volunteer (UNV) assignment is part of UNICEF Iraq's Social Policy Programme, which contributes to the reform and strengthening of Iraq's social protection system under the European Union–United Nations Joint Programme on Social Protection. The programme aims to support the Government of Iraq and the Kurdistan Regional Government in developing more inclusive, equitable, shock-responsive, and child-sensitive social protection systems.</p><p><br></p><p>Key interventions include supporting the implementation of the national Social Protection Strategy, strengthening institutional capacities, improving social protection delivery systems, generating evidence to inform policy reforms, and piloting innovative approaches to expand access to social protection services for vulnerable populations. The programme also supports initiatives such as cash transfer pilots, assessments focused on vulnerable groups including teenage mothers, and the modernization of social protection management information systems.</p><p><br></p><p>Key stakeholders include the Ministry of Labour and Social Affairs (Federal Iraq), the Ministry of Labour and Social Affairs of the Kurdistan Regional Government, the Ministry of Planning, the European Union, participating UN agencies, development partners, civil society organizations, and other national and sub-national institutions involved in social protection policy and service delivery.</p><p><br></p><p>The UN Volunteer will contribute to the effective implementation of programme activities through technical, coordination, operational, and administrative support, helping advance social protection reforms that improve outcomes for vulnerable children and families across Iraq.</p><p>Task description</p><p>Under the supervision of the Social Policy Specialist, the UN Volunteer will support the implementation of UNICEF's Social Protection programme by undertaking the following tasks:</p><p><br></p><p>Support the implementation of national social protection priorities</p><p>• Support the development, implementation, and monitoring of the Social Protection Strategy implementation roadmaps for both the Federal Government of Iraq and the Kurdistan Regional Government (KRG).</p><p>• Assist in tracking progress against agreed milestones, identifying implementation bottlenecks, and supporting coordination with relevant government counterparts and development partners.</p><p><br></p><p>Support social protection research and assessments</p><p>• Contribute to the implementation of the Teenage Mothers Assessment, including coordination with stakeholders, data collection activities, review of outputs, and dissemination of findings.</p><p>• Support the generation of evidence and analysis to inform social protection policies and programmes.</p><p><br></p><p>Support government capacity strengthening</p><p>• Assist in the planning, organization, and delivery of capacity-building activities for government officials in line with the agreed annual workplan.</p><p>• Support the development of training materials, documentation of training outcomes, and follow-up actions to strengthen institutional capacities.</p><p><br></p><p>Support the expansion of cash transfer initiatives</p><p>• Assist with the implementation and scale-up of the Cash Pilot Programme in both Federal Iraq and the Kurdistan Region.</p><p>• Support coordination with government counterparts and partners to facilitate programme delivery, monitoring, and reporting.</p><p><br></p><p>Support programme coordination and event management</p><p>• Coordinate the organization of workshops, consultations, technical meetings, and high-level events related to the Social Protection programme.</p><p>• Liaise with event management service providers and ensure timely delivery of logistical and administrative arrangements in accordance with UNICEF procedures.</p><p>• Prepare meeting agendas, presentations, minutes, and follow-up action points as required.</p><p><br></p><p>Support operational and administrative processes</p><p>• Work closely with UNICEF Supply and Operations teams to facilitate the processing and follow-up of programme-related requests, including procurement, contracting, and logistical arrangements.</p><p>• Proactively monitor the status of requests and ensure timely communication between programme and operational teams.</p><p><br></p><p>Support partnership and stakeholder engagement</p><p>• Assist in maintaining effective coordination and communication with government institutions, UN agencies, development partners, civil society organizations, and other relevant stakeholders involved in social protection initiatives.</p><p><br></p><p>Perform other duties as required</p><p>Undertake any other programmatic, operational, coordination, or administrative tasks assigned by the Social Policy team to support the effective implementation of UNICEF's Social Protection programme.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p>7 years</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>7 years</p><p>Languages</p><p>English, Level: Fluent, Required</p><p>Arabic, Level: Fluent, Required</p><p>Kurdish, Level: Working knowledge, Desirable</p><p>Required education level</p><p>Bachelor's degree in Social Policy, Public Policy, Economics, Development Studies, Public Administration, Social Sciences, International Development, Political Science, or another relevant field is preferred.</p><p>Competencies and values</p><p>1 Builds and maintains partnerships</p><p>2 Demonstrates self-awareness and ethical awareness</p><p>3 Innovates and embraces change</p><p>4 Drive to achieve results for impact</p><p>5 Manages ambiguity and complexity</p><p>6 Thinks and acts strategically Nurtures, leads and manages people</p><p>7 Works collaboratively with others</p><p>care, respect, integrity, trust, accountability and sustainability</p><p>Skills and experience</p><p>• Professional experience in social protection, social policy, programme management, public sector reform, public administration, or related fields.or other relevant programmes; experience working in the UN or other international development organization is an asset;</p><p>• Excellent oral and written skills; excellent drafting, formulation, reporting skills;</p><p>• Accuracy and professionalism in document production and editing;</p><p>• Excellent interpersonal skills; cultural and social sensitivity; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;</p><p>• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;</p><p>• Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with database management; and office technology equipment;</p><p>• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;</p><p>• Sound security awareness;</p><p>• Have affinity with or interest in social protection and public policy as a mechanism for durable development, and the UN system.</p><p><br></p></div>

<p><h4>Belong, connect, grow with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <p>KBR is looking for an HSE Supervisor to be based in Basra, Iraq – daily commute.</p> <h4>Job dimension</h4> <p>The HSE Supervisor is responsible for ensuring the field level implementation of health, safety and environmental requirements during site execution works in accordance with project specifications, local regulations, and company HSE standards.</p> <p>Supervise contractor HSE performance on site to prevent incidents, ensure compliance, and promote a strong safety culture across all project activities.</p> <p>Act as the first level of HSE control on site, coordinating closely with construction teams to ensure that all works are executed safely.</p> <h4>Activities</h4> <ul> <li>Produce and maintain HSE reporting (daily/weekly/monthly reports, KPIs, statistics, corrective action status).</li> <li>Monitor daily site activities to ensure compliance with project HSE procedures, method statements, and risk assessments.</li> <li>Conduct routine HSE inspections, audits, and safety tours across all work areas (civil, mechanical, piping, electrical, lifting, marine, etc.) and report observations of the site including but not limited to work environment, PPE, mobile equipment, tools and other types of equipment.</li> <li>Ensure proper implementation of Permit to Work (PTW) system, including verification of isolations, SIMOPS and high-risk activities.</li> <li>Supervise critical activities such as lifting operations, confined space entry, working at height, excavation, and hot work.</li> <li>Verify that all personnel are trained, certified, and competent for their assigned tasks.</li> <li>Lead toolbox talks and safety briefings; promote awareness of hazards and preventive measures.</li> <li>Investigate incidents, near-misses and unsafe conditions; support root cause analysis and follow-up of corrective actions.</li> <li>Ensure proper use of PPE and implementation of control measures defined in risk assessments.</li> <li>Track and close HSE observations, non-conformities and corrective actions.</li> <li>Coordinate with HSE Lead, construction teams and contractors to ensure alignment on safety priorities.</li> <li>Participate in HAZID, SIMOPS reviews, and constructability assessments from an HSE perspective.</li> <li>Ensure environmental compliance (waste management, spill prevention, emissions control, housekeeping).</li> <li>Support implementation of emergency response plans and site drills.</li> <li>Develop and implement systems and standards to facilitate root cause and corrective action analysis, documentation and metrics as appropriate.</li> <li>Lead safety meetings to ensure staff understand safety requirements.</li> <li>Effectively communicate observations, implications and suggestions in written and verbal forms.</li> </ul> <h4>Required qualifications / experience</h4> <h5>Professional experience</h5> <ul> <li>More than 8 years of experience in HSE supervision on large EPC/EPSCC construction projects (oil & gas, infrastructure, utilities, or large industrial plants).</li> <li>Proven experience in site-based roles with strong exposure to construction activities and high-risk operations.</li> <li>Previous experience as HSE Supervisor or equivalent role on major projects.</li> <li>Experience in Middle East projects and/or remote site operations is an advantage.</li> </ul> <h5>Technical skills</h5> <ul> <li>Strong knowledge of international HSE standards and practices (ISO 45001, ISO 14001, OSHA principles).</li> <li>Familiarity with PTW systems, risk assessments (JSA/JHA), incident investigation methodologies, and SIMOPS.</li> <li>Good understanding of construction hazards (lifting, scaffolding, excavation, confined space, electrical works, etc.).</li> <li>Knowledge of environmental management practices in construction projects.</li> </ul> <h5>Level / diploma</h5> <ul> <li>NEBOSH (IGC) or NEBOSH (Oil & Gas)</li> <li>IOSH Level 3 Certificate</li> <li>IOSH Managing Safely</li> </ul> <h5>Languages</h5> <p>Proficiency in English mandatory.</p> <h5>Soft skills</h5> <ul> <li>Strong field presence and leadership in enforcing HSE culture.</li> <li>Good communication and coordination skills with multicultural teams.</li> <li>Proactive, vigilant, and detail-oriented.</li> <li>Ability to intervene, stop unsafe work, and manage conflicts when required.</li> </ul> <p>Interested and suitable candidates please apply for the role. Suitable candidates will be contacted directly.</p></p><p></p>

<p>The Emergency Room Nurse Health Field Officer supports the implementation of functional Emergency Departments by strengthening triage, infection prevention and control (IPC), patient flow, referrals, documentation, and staff capacity. S/he provides training and bedside mentoring, supports mass casualty responses, and contributes to integrating Emergency Department and Pre-Hospital Emergency Care activities into a coordinated continuum of care.</p><p>Internally interacts with Health Department team and other relevant departments and programs (e.g., WatHab, Protection ), delegation support departments (Logistic, FAD), IRCS (Iraqi Red Crescent Society) Externally interacts with the MoH, Operations and Emergency Medicine Services department (OEMS) and, when necessary, international and local stakeholders (WHO, NGOs) in his/her geographic area or field of responsibility.</p><p><strong>Emergency Department Support in BAG and MOU AoRs</strong></p><ul><li>Works closely with the most relevant MoH and hospital interlocutors to establish and follow up the ED program, focusing on critical areas of Triage, crowd control, one-way patient flow, documentation, public awareness, referral pathway, standardized emergency quality care and mass casualty management.</li><li>Identifies knowledge gaps and recommends effective solutions through capacity-building initiatives ; contributes to the implementation and monitoring of national ED guideline/protocols and supports the development of Standard Operating Procedures (SOPs) to ensure the effective day-to-day management of the ED during both routinary activities and emergencies.</li><li>Supports, monitors, and evaluates the delivery of emergency care in the Emergency Department (ED). Utilizes established monitoring tools to collect high-quality data, assesses the implementation of activities, and promotes the long-term ownership and accountability of ED staff for sustaining improvements.</li></ul><p><strong>Capacity Building</strong></p><ul><li>Maintains regular presence in the ED, works closely with the ED nurses to ensure the delivery of high-quality patient care while supervising efficient patient flow and data monitoring and collection.</li><li>Ensures the integration of the nursing process into patient care, through close collaboration with the ED doctors and nurses.</li><li>Monitors clinical cases and actively guides nursing aspects of patient care, providing bedside teaching, mentorship and practical demonstrations as needed.</li><li>Delivers formal education sessions to ED nurses on all aspects of emergency nursing care offering evidence-based guidance and recommendations to strengthen clinical practice.</li><li>Participates in writing and implementing ED rules and regulation, treatment guidelines and protocols, clinical pathways, and quality indicators based on the MoH/ICRC guidelines with the ICRC Emergency Medicine Specialists.</li></ul><p><strong>Emergency preparedness and response</strong></p><ul><li>Strengthens the ED capacity to respond to disaster and emergencies by supporting the adoption of standardized and validated evidence-based competency frameworks.</li><li>Participates in raising awareness of the pre-disaster phase and in the elaboration of the Mass Casualty Incident Plan. (MCIP) Contributes to disaster preparedness initiatives, including the development and continuous improvement of the Mass Casualty Incident Plan (MCIP) and preparedness measures.</li><li>Maintains an up-to-date inventory and mapping of key hospitals across Federal Iraq to support emergency response planning, including Mass Casualty Incidents (MCIs).</li><li>Supports the training of healthcare staff on MCIP, by organising and facilitating running simulation exercises for enhance emergency response readiness.</li></ul><p><strong>Emergency Care System Program with MoH/OEMS</strong></p><ul><li>Supervises the coordination of key emergency nursing events and activities by serving as focal point with relevant stakeholders, including the MoH, the Iraqi Society for Emergency Medicine (ISEM), the Iraqi Nursing Syndicate (INS), and other partners, while facilitating logistical arrangements and coordination for related training initiatives and external engagements.</li><li>Actively participates in meetings of the Staff Safety and Violence Prevention Committee and Iraq Emergency Medicine Technical Working Group (IEMTWG), contributing to discussions aimed at improving the quality of patient care, safeguarding healthcare workers wellbeing, and strengthening adherence to international Emergency Department (ED) standards and requirements in support of the MoH.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 3 years of postgraduate specialized clinical experience with knowledge of clinical protocols and guidelines</p><p>Demostrate experience working with humanitarian organization in similar contexts</p><p>Experience in working with local health authorities and other relevant stakeholders of interest.</p><h4>Certifications / Education required</h4><ul><li>Bachelor's degree in nursing or higher with critical background in Emergency Departments and experience in teaching, training and capacity building.</li><li>Qualification as traininer in Basic emergency care Course(BEC), IITT Triage Training knowledge are strong assets</li><li>Valid license to practice in Iraq</li><li>Fluent command of English and Arabic. (both written and oral).</li><li>Computer literacy( Microsoft Excel, PowerPoint and Word)</li></ul>

<p>Purpose and Scope: Supervise the Maintenance cycle to ensure satisfactory completion of the program objectives. Essential Responsibilities: Supervises all maintenance operations for assigned equipment in accordance with applicable PWS, Company policies, OSHA, DOT, ANSI, ASME and applicable military regulations. Supervises shop foreman and mechanics to include vacation planning, discipline, conducting performance evaluations, and training. Establishes job priorities and estimates down time. Coordinates work flow for downed equipment waiting for parts to minimize backlog of work and cost to customer division. Provides direct support to internal/external customers to ensure compliance, tracking efficiency, burn rates, equipment usage and maximizing cost avoidance measures. Supervises the recovery operations of MHE, VE, CE, Heavy and Light vehicle maintenance throughout assigned area of operation. Coordinates the proper administration, maintenance and distribution of approved publications, warranty documentation, and LDD and ECOD documentation. Provides input to management for forecasting and monitoring of the stock levels for required service/repair parts and petroleum. Responsible for the accurate and timely submission of all required plans and reports. Maintains effective lines of formal and informal communication amongst all levels of management (and the customer) as required. Coordinates collection and preparation of activity reports. Supervise and coordinate all maintenance activities required per the preventive maintenance program. Responsible to provide for and enforce guidelines to ensure the health, safety, and welfare of all assigned employees. Acts as the POC for all maintenance issues in the absence of the Maintenance Manager. Monitors team development and ensures the execution of performance evaluations in accordance with DI policy. Conduct site visits to establish professional relationships with maintenance teams, site personnel, and the customer as needed. Perform all other position related duties as assigned or requested.</p><p><strong>Desired Candidate Profile</strong></p><h2>Minimum Position Knowledge, Skills, and Abilities Required:</h2><ul><li>Associate's degree in an associated discipline</li><li>Two (2) years of experience in related field can be substituted for each year of college</li><li>Six (6) to eight (8) years of logistics experience in a military/tactical environment</li><li>Prefer at least three (3) years in a maintenance supervisor environment</li><li>Understanding of organizational maintenance and supply concepts and procedures</li><li>Understanding of maintenance production, production control and knowledge of U.S Army maintenance support systems?</li><li>Knowledge of MHE, heavy truck and or heavy equipment</li><li>Knowledge of equipment parts acquisition, warranty, LDD, and ECOD submissions</li><li>Must possess knowledge of DOT, OSHA, ANSI, ASME, Military regulations standards and OEM requirements</li><li>Knowledge of diagnostics and ability to conduct technical research</li><li>Strong understanding of Department of Defense contracting policies and procedures</li><li>Outstanding problem solving skills and sound judgment</li><li>Excellent writing, communication, leadership and interpersonal skills</li><li>Demonstrative proficiency in Microsoft application</li><li>Must be able to meet deployment status requirements</li></ul><h2>Work Environment, Physical Demands, and Mental Demands:</h2><ul><li>Ability to stand, sit, walk, stoop, squat, crouch, kneel, push and pull</li><li>Ability to lift and carry up to fifty (50) pounds</li><li>Assist in lifting up to one hundred (100) pounds</li><li>Able to work in both inside and outside conditions</li><li>Be exposed to dust, fumes and gases from running engines and motors</li><li>Living and working conditions at the assignment location could be remote and uncomfortable</li><li>Long hours, exposure to weather and hazardous conditions</li><li>Personnel should be aware of moving on short notice and under adverse conditions</li><li>Ability to travel domestically and internationally</li></ul><h2>Other Responsibilities:</h2><ul><li>Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.</li><li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li><li>Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.</li></ul>

<p>&nbsp;ASSIGNMENT OBJECTIVES</p><p>The objectives are to:</p><p>1) Strengthen the existing draft evidence base on how social security entitlements are interpreted, applied and enforced, and extend it to the mechanisms through which workers raise and resolve complaints and appeals.</p><p>2) Secure tripartite and institutional validation of that consolidated evidence base.</p><p>3) Build the capacity of those who decide, administer and support social security claims, through curricula national training institutions can keep running after this agreement ends.</p><p>4) Place before decision-makers a prioritised set of options, with order-of-magnitude resource implications, for strengthening the legal framework and the routes by which workers pursue their entitlements.</p><p>4. SCOPE OF WORK AND METHODOLOGY</p><p>This agreement is the sole arrangement for this work stream and all activities are delivered within the agreed value. Bidders shall not assume that any event, expert engagement, expert fee, translation, printing, transport, entry permit, participant payment or venue requirement is met separately. Requirements outside the priced scope must be raised in the Technical and Financial Proposal and, if necessary, at the Inception Report stage.</p><p>Activity numbers, sizes, sequencing, locations and participant numbers are indicative and adjustable within the agreed value and period by written agreement. The deliverables in Section 6 are the binding outputs.</p><p>Component A. Strengthening the analytical report</p><p>1) Starting material. The ILO's draft report is the base text of the deliverable, not background material; proposals set out how they would appraise the full draft at inception and what they expect to remain, and the Inception Report fixes the remaining scope with the ILO on the basis of the draft as received. The ILO holds the rights in the draft, grants the Implementing Partner the right to use and modify it for this agreement, and determines authorship and acknowledgement in any publication.</p><p>2) Higher court analysis. Strengthen the analysis of how the higher courts interpret and enforce the framework, against a sample frame agreed at inception, bounded to the Court of Cassation and, for constitutionality challenges only, the Federal Supreme Court, and including first-instance and appellate decisions held in the same cassation file. Test, rather than assume, the premise that decided case law rests predominantly on Law No. 39 of 1971, Law No. 18 of 2023 having entered into force only on 26 November 2023. Establish which settled principles carry over to Law No. 18 of 2023, which are displaced and which the transitional provisions leave uncertain, and where liability falls when contributions were never paid or the worker never registered. Identify the procedural requirements that operate as barriers to claimants, including limitation periods, time limits for objecting to an administrative decision, and the medical assessment of invalidity and employment injury.</p><p>3) Enforcement. Provide a qualitative chapter on enforcing judicial decisions, drawing on the case sample and key informants and identifying the principal obstacles to executing judgments. A separate empirical study of execution files is not required and shall not be priced.</p><p>4) Legal framework. The review covers Law No. 18 of 2023, Law No. 39 of 1971, labour court and cassation procedure, and the constitutional provisions on social security entitlement. Labour Law No. 37 of 2015 is reviewed only where it governs social security claims: proof of the employment relationship, labour court jurisdiction and procedure, and labour inspection and the sanctions on employer registration and contribution compliance. No general review of that Law, or of constitutional labour protections, is in scope.</p><p><br></p><p>REQUIRED EXPERTISE OF THE IMPLEMENTING PARTNER</p><p>The Implementing Partner shall be a legally registered non-profit entity, such as a non-governmental organisation, research institution, university, legal institute or intergovernmental organisation, operating or able to operate in Iraq. It may be an ILO constituent organisation or affiliated member, or a non-constituent organisation meeting all other criteria. It shall practise non-discrimination in selecting participants. It shall not appear on any United Nations ineligibility or debarment list, be subject to European Union restrictive measures or appear in the EU Financial Sanctions Database, and shall have no history of failed obligations or prohibited conduct. Before award the ILO screens the proposed partner, its governing body and its senior management against these lists, under the Terms and Conditions applicable to Implementation Agreements, incorporated by reference under Section 16.</p><p>Bidders shall meet the following criteria. Each criterion specifies the documentary evidence required.</p><p>1) Organisational capacity and legal status. Established governance and internal financial controls, and at least three years of operational experience in Iraq or the Middle East region. Evidence: registration certificate; organisational profile; governance charter or by-laws; two years of audited financial statements.</p><p>2) Financial administration capacity. Capacity to manage donor funds at the scale of this agreement and to administer multiple expert engagements and event budgets transparently. Evidence: audit reports from two prior projects of comparable scale; reference letters from two prior funders; dedicated project account capability.</p><p>3) Capacity to mobilise specialised legal expertise. Senior legal expertise, in-house or through a roster of external experts, of the calibre required for analytical refinement, for peer review by senior judges and lawyers, and for training, together with social security administration and complaints-handling expertise. Evidence: how such expertise is mobilised; curricula vitae or profiles of indicative experts; one comparable assignment.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Wood is recruiting for a <strong>Projects Development Engineer</strong> to join its Iraq business unit focusing on supporting the Opportunity &amp; New Technology Development Section with identification, evaluation and maturation of brownfield modification and production enhancement opportunities across surface facilities.</p><br><p>This role is a full-time on-site role in Basra, Iraq.<br><strong>Rotation:</strong> 5 days on 2 days off&nbsp;</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p>Wood is recruiting for a <strong>Projects Development Engineer</strong> to join its Iraq business unit focusing on supporting the Opportunity &amp; New Technology Development Section with identification, evaluation and maturation of brownfield modification and production enhancement opportunities across surface facilities.</p><br><p>This role is a full-time on-site role in Basra, Iraq .</p><br><p><br><strong>Rotation:</strong> 5 days on 2 days off&nbsp;</p><br><p><i><strong>#Wood #Iraq #Basra #Engineering</strong></i></p><br><p><strong><u>The role</u></strong></p><br><p>This is an exciting opportunity for an experienced&nbsp;<strong>Projects Development Engineer</strong>&nbsp;to join our Iraq Business Unit.</p><br><p><strong>Our Clients and Projects&nbsp;</strong></p><br><p><strong>Designing the future. Transforming the world.&nbsp;</strong></p><br><p>Wood is an integral part of operations in Iraq, and we are continuing to grow our footprint across the country. With a 90-year heritage, 10 major contracts and over 850 employees, we have the skills, expertise and asset knowledge to support clients to deliver energy security and decarbonisation ambitions.&nbsp;</p><br><p>Wood excels in supporting our clients to deliver complex upstream and midstream oil and gas projects in Iraq delivering maintenance, modifications and engineering solutions. We are committed to decarbonising existing assets, producing cleaner energy and developing a sustainable national workforce, ensuring the long-term growth of the region.</p><br><p><strong><u>What we can offer</u></strong></p><br><ul> <li><strong>Meaningful and interesting projects</strong> Delivered to high profile clients and complex projects in Iraq&nbsp;</li> <li><strong>Commitment to Diversity and Inclusion</strong>; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice&nbsp;</li> <li><strong>Competitive salary</strong> with regular salary reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> <li><strong>Medical Insurance:&nbsp;</strong>Ensures inpatient and outpatient medical care is available should you require treatment.&nbsp;</li> <li><strong>Commitment to continued professional development;</strong> development plans that are tailored to your individual needs and interests&nbsp;</li> <li><strong>Global connections</strong>: join experts around the world who are at the leading edge of our industry, shaping the standards of our profession&nbsp;</li> <li><strong>Long Service Award:&nbsp;</strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5-year service milestones&nbsp;</li></ul><p><strong>Key Accountabilities and Responsibilities:</strong></p><br><p>Support the Opportunity &amp; New Technology Development Section with identification, evaluation and maturation of brownfield modification and production enhancement opportunities across surface facilities. Assist opportunity development activities from initial concept screening through gated development stages, including technical evaluation inputs, business case drafting support, cost benefit assessment and stakeholder coordination. Contribute to ensuring opportunities are progressed in accordance with company processes and are prepared for subsequent hand over to project execution teams.</p><br><p><strong>Opportunity Identification &amp; Development</strong></p><br><ul> <li>Maintain the projects register with status</li> <li>Coordinate the prioritization of project opportunities working with leadership</li> <li>Work in a multifunctional team to evaluate project development alternatives</li> <li>Assess and evaluate cost effective technologies</li> <li>Select the concept and execution plan that best satisfy business objectives</li> <li>Develop cost and schedule estimates</li> <li>Advance the Projects through a gated process</li> <li>Define the Project Objectives and Strategies</li> <li>Develop the business justification</li> <li>Develop Technical Basis</li> <li>Support Projects to develop the Execution Basis</li> <li>Works with Operations to develop the Operations Basis</li> <li>Coordinate with 3rd party engineering support, if required, to evaluate development opportunities</li> <li>Monitor and follow-up on approvals</li> <li>Lead project development until handover to executing organization</li> <li>Oversee the progression of projects to completion in some cases</li></ul><br>Qualifications:<br><p><strong>What makes you remarkable?&nbsp;</strong></p><br><p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.&nbsp;&nbsp;</p><br><p><strong>Expected:</strong></p><br><ul> <li>Bachelor's degree in Oil &amp; Gas Surface Engineering or related disciplines.</li> <li>Minimum 8 years of experience in oil and gas surface engineering, project development, opportunity assessment, or brownfield facility modification activities. supported by a minimum of 10 years of overall working experience.</li> <li>Relevant project management certification is preferred</li> <li>Strong knowledge of oilfield surface facilities, including oil processing and water&nbsp;treatment systems.</li> <li>Experience with project planning/execution</li> <li>Excellent academic background</li> <li>Strong Knowledge of oil and production facilities</li> <li>Understanding of the principles of cost estimating preferred</li> <li>Good teamwork and interpersonal skills</li> <li>Good organizational, coordination, planning, and interface skills</li> <li>Strong communication skills in English required</li> <li>Strong Time Management skills</li> <li>Proficiency in Microsoft Office suite.</li></ul> </div>

<p><br></p><p>The Safety and Security Officer will report to the Country Director and the Global Head of Safety and Security while working closely with the country Operations Team. Additionally, s/he will liaise with international organizations, other technical experts, state authorities, and other stakeholders as may be requested in line with the job.</p><ul><li><strong>Security Compliance and Framework Implementation</strong> • Develop, implement, and maintain the country safety and security framework in full alignment with ISO 31000, Geneva Call s Global Safety &amp; Security Framework, and global security standards, ensuring regular review and update of security policies, procedures, SOPs, security management plans, evacuation plans, and hibernation procedures. • Promote a strong security culture by ensuring all staff are familiar with and comply with Geneva Call s safety and security policies, SOPs, and mandatory awareness training, while ensuring security measures adequately address diverse staff profiles, operational requirements, and gender-specific risks. • Provide security planning and operational support by optimizing travel, work schedules, events, overnight coverage, and facilities support to maximize staff safety and security, in close coordination with country teams and relevant stakeholders. • Lead emergency preparedness and incident management, under the direction of the Head of Safety and Security, ensuring effective preparedness, response, and coordination during security incidents and emergencies. • Strengthen internal and external security coordination by developing and maintaining a robust network of security contacts and collaborating with internal and external stakeholders to enhance information sharing, support security risk mitigation, and identify opportunities to strengthen the organization s overall security posture.</li><li><strong>Risk Assessment and Security Plan Reviews</strong> • Conduct regular risk assessments for offices, guesthouses, and operational sites. Evaluate, review, and update security management plans, evacuation plans, and hibernation procedures to ensure readiness. Implement structured vulnerability evaluations to identify and mitigate security gaps.</li><li><strong>Incident and Emergency Preparedness</strong> • Lead incident management and emergency preparedness efforts, ensuring contingency plans are in place. Develop national emergency preparedness plans and guide the team in real-time crisis response. Ensure incident reporting mechanisms are functional, capturing security threats and trends. • Contribute to the development of national emergency preparedness plans. • If necessary, support and advise the support team in the event of a humanitarian or security/safety emergency. • Contribute to the development of operational and programmatic contingency plans for different emergency scenarios</li><li><strong>Physical Security and Infrastructure Protection</strong> • Ensure all physical security systems (CCTV, alarms, locks, radios, perimeter security) are operational and maintained. Develop and implement security maintenance schedules and oversee necessary repairs. Conduct physical security risk assessments to ensure compliance with global security standards. • Ensure the physical security systems and equipment are functioning and according to GC s safety and security requirements/ standards. • Ensure that all physical security systems and maintenance schedules are maintained and in good working condition including CCTV, alarms, radios, locks, keys, perimeter doors/gates, etc. Initiate and follow up on all repairs as necessary. • Conduct vulnerability evaluations. • Conduct systematic risk assessments of offices, guesthouses, and other facilities, ensuring compliance with safety and security standards.</li><li><strong>Capacity Building and Training</strong> • Strengthen staff security awareness and preparedness by designing and delivering regular security orientations, training, and awareness sessions on safety and security procedures, humanitarian access, humanitarian principles, and risk mitigation, while fostering a strong security culture across the organization. • Build security capacity across the country programme by identifying training and capacity-building needs, providing ongoing coaching and feedback on safety and security matters, and supporting management in promoting security-focused initiatives and cross-functional collaboration. • Monitor the security environment and provide timely advice by maintaining a robust network of contacts for context analysis, monitoring security developments, and providing regular safety and security updates and recommendations to management. • Support the planning and security of events and operational activities by participating in event security planning, coordinating secure transport and venue arrangements, and ensuring appropriate security measures are in place for safe and successful implementation. • Develop and coordinate security plans and reporting by preparing site security and safety plans, security schedules, transport plans, event reports, and coordinating with internal and external stakeholders, while undertaking additional security-related responsibilities as requested by the Country Director and relevant HQ teams.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education (essential)</strong> • Bachelor s or higher degree in relevant field such as management, or Political/Social Science, International Humanitarian Law or Human Rights or equivalent.</li><li><strong>Education (desirable)</strong> • Training in security management from recognized institutions is an added advantage (such as CSMP by ISMI, or CPP by ASIS).</li><li><strong>Experience (essential)</strong> • At least 6 years work experience for an INGO in a similar role. • Understanding of local context, dynamics and access limitations especially related to gender, disability, religion, tradition, and local norms.</li><li><strong>Experience (desirable)</strong> • Experience with developing and updating security framework for INGOs.</li><li><strong>Job related competencies</strong> • Strong knowledge of security risk management, including security risk assessments, contingency planning, incident management, and the development and implementation of security policies, procedures, and standard operating procedures (SOPs). • Proven ability to analyse complex security contexts, monitor evolving risks, and provide timely, practical security advice to support operational decision-making in conflict-affected environments. • Experience in security training and capacity building, with the ability to develop staff awareness, promote a strong security culture, and deliver training on security procedures, access, humanitarian principles, and emergency preparedness. • Excellent coordination, communication, and stakeholder management skills, with experience liaising with authorities, local communities, humanitarian partners, and other relevant actors to facilitate safe and secure programme implementation. • Strong planning, organizational, and problem-solving skills, with the ability to manage multiple priorities, respond effectively to emergencies, and ensure compliance with organizational security frameworks and humanitarian principles.</li><li><strong>Organizational competencies</strong> • Understanding and respect for humanitarian principles and the organization s vision, mission, and confidentiality. • Flexibility and adaptability. • Collaborative, team-oriented, and solutions-oriented approach.</li><li><strong>Language (essential)</strong> • Full professional proficiency in Arabic and English, written and spoken.</li><li><strong>Language (desirable)</strong> • Knowledge of Kurdish is a plus.</li></ul>

<p><h4>Job Description</h4> <p>The quality construction inspector will support the U.S. Department of State contract in Iraq. Under specific direction, the inspector will apply knowledge and experience of facility systems in the construction and modification of horizontal and vertical applications and support services for LCC department. They will demonstrate knowledge of setting and meeting key performance indicators, to include the verification of compliance metrics in preliminary laydown, during construction phases and then final and acceptance inspections, utilizing the framework Amentum standards, OBO and DoS policies and regulations, local and international construction codes and standards (ICCS).</p> <p>This position will be responsible for providing oversight and collaboration of standards at construction sites, with the monitoring of construction teams, providing oversight in mechanical, electrical and plumbing functions, directing inspections and managing work requirements, utilizing skills and knowledge requiring flexibility, adaptability, and responsiveness. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.</p> <h4>Duties:</h4> <ul> <li>Provide specific support of construction techniques and improvements and facilitate verification of products and/or service support applications, recommend training, tools, and methods for sound and safe construction principles.</li> <li>Align the quality management function with the performance needs of the product line and/or service support application.</li> <li>Manage and maintain project portfolios, adhere to policies and procedures, the basis being ISO 9001:2015 standard requirements, understand OBO and DoS maintenance practices and policies, and USACE requirements.</li> <li>Maintain an audit schedule, and perform audits of procedures, reporting requirements, plans, programs, and keeping records, reviewing cut sheets, horizontal and vertical building codes.</li> <li>Conduct site inspection, verification of safety practices and procedures, material deliveries and product/materials standards.</li> <li>Record data and analyze performance of material testing, hardness, and slump testing, project change bulletins and change orders.</li> <li>Track deficiencies and work with management to define corrective action plans and close out deficiencies, understand CAPA principles and methods.</li> <li>Collect and analyze data to determine performance trends on mechanical, electrical and plumbing systems and assist in-house teams in repairs, oversee and direct sub-contractors work and products, be aware of new product lines, parts and manufacturing techniques.</li> <li>Prepare and provide daily, weekly and monthly reports to management, document progress and compliance by reporting and photographs, must obtain RSO photo badge approval.</li> <li>Ensure quality-related training is provided by the program and sub-contractor employees.</li> <li>Implement, maintain program instructions, plans, and SOPs. Ensure archives and libraries are reviewed and revised on a planned and scheduled timetable.</li> </ul> <h4>Required:</h4> <p><strong>Minimum acceptable experience level:</strong></p> <ul> <li>Five (5) years’ experience in quality assurance/control in construction projects.</li> <li>Five (5) years’ experience as a quality management professional, supporting a DoD or DoS program.</li> <li>At least two (2) years’ international experience in challenging locations, preferably the Middle East.</li> </ul> <p><strong>Knowledge, skills, and abilities:</strong></p> <ul> <li>Knowledge of all principles and processes involved in quality construction management.</li> <li>Ability to collect, analyze, and summarize data and to prepare clear and concise reports.</li> <li>Experience in effectively dealing with international and headquarters staff, and sensitivity to other cultures, a basic understanding of local customs, culture and language.</li> <li>Exercise sound judgment and make decisions independently and be able to take direction from leadership.</li> <li>Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules, at multiple sites and projects.</li> <li>Must have excellent people skills, organizational and time management abilities.</li> <li>Expert computer skills, specifically in Microsoft Word, PowerPoint, and Excel.</li> <li>Ability to become an active and functioning member of a team.</li> <li>Ability to be innovative and be an agent for change.</li> </ul> <p><strong>Education/Certification:</strong> Certification of quality construction inspector, or eight (8) years’ related experience and/or education.</p> <p><strong>Licenses and certifications:</strong> ISO 9001:2015 certification. Valid driver’s license from home of record.</p> <p><strong>Security vetting:</strong> Must be able to obtain and maintain a secret US government clearance. Note: US citizenship is required to obtain a secret clearance.</p> <p><strong>Language skills:</strong> Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.</p> <p><strong>Medical:</strong> Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</p> <h4>Other Responsibilities:</h4> <ul> <li><strong>Safety:</strong> Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li> <li><strong>Quality:</strong> Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum quality policy and carry out job activities in compliance with applicable Amentum quality system documents and customer contracts. Each employee must read and understand his/her quality management and customer satisfaction responsibilities.</li> <li><strong>Procedure compliance:</strong> Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li> </ul> <h4>Working and Living Conditions:</h4> <p>This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120-130 degrees Fahrenheit / 50-55 degrees Celsius during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to Iraq for extended periods.</p> <p>Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck & cover’ during emergencies without putting oneself or others at risk.</p></p><p></p>

<p>The LCC/ LCC-A Site Manager will be based at an Amentum site in Iraq and serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. This position will be responsible for supervising the LCC /LCC-A team in day-to-day operations by assigning projects, coordinating schedules, monitoring performance and quality of workers and will report to the OMSS Program Manager. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.</p><p>DUTIES:</p><ul><li>Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.</li><li>Comply with all Environmental Health &amp; Safety and Quality Assurance requirements and goals.</li><li>Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.</li><li>Receive projects from OMSS COR/ACOR &amp; FAC.</li><li>Perform work with considerable independence within established DoS policies, regulations, and technical guidelines.</li><li>Oversee the management and implementation of the Program Management Plan.</li><li>Oversee the coordination of work priorities and monitoring of methods, procedures, and programs.</li><li>Recommend, develop, implement, establish, and enforce procedures and programs to increase efficiency and improve cost effectiveness to the program.</li><li>Adhere to company and government processes, regulations, and statutes.</li><li>Establish milestones and monitor adherence to master plans and schedules.</li><li>Identify program problems and obtain solutions, such as allocation of resources or changing contractual specifications.</li><li>Direct and coordinate activities to meet goals in terms of performance, objectives/standards, service delivery, quality, and customer satisfaction.</li><li>Review work orders and work order reports to ensure the tasks are completed on-time and inspects the projects to ensure all work is accomplished per the SOW.</li><li>Confer with staff in order to resolve performance and personnel problems.</li><li>Prepare project specific plans and long-range work schedules; delegate specific duties to assigned work crews.</li><li>Assist with the implementation of all formal policies and procedures governing site operations.</li><li>Submit work order requests as required.</li><li>Evaluate the quality and effectiveness of all completed work orders and provide summary feedback both verbally and in writing to the LCC A Country Manager.</li><li>Prepare and submit detailed reports on work completed and on the status of the facility infrastructure systems projects.</li><li>Perform additional duties and projects as assigned.</li></ul><p>REQUIRED:</p><p>Minimum Acceptable Experience Level: Five (5) years supervisory experience in at least one of the major construction trades.</p><p>Knowledge, Skills, and Abilities:</p><ul><li>Possess knowledge of the theories, principles, and practices of project management.</li><li>Knowledge of technical information systems.</li><li>Ability to demonstrate and provide leadership and collaboration in diverse experiences to address operational methodologies in project planning and management and customer service.</li><li>Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility.</li><li>Ability to work in a fast-paced environment which requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.</li><li>Cross-cultural sensitivity with an international perspective.</li><li>Excellent organizational and time management skills.</li><li>Expert computer skills, specifically in Microsoft Word and Excel.</li><li>Ability to become an active and functioning member of a team.</li><li>Ability to be innovative and be an agent for change.</li><li>Expert communication skills to facilitate and disseminate information.</li></ul><p>Education:</p><p>Bachelor s Degree in Construction Management or Master s Degree in similar profession is preferred. Verifiable experience managing multiple trades in a large institutional setting or managing construction projects may be considered in lieu of a 4-year degree.</p><p>Passport, Licenses and Certifications:</p><ul><li>As part of pre-contingency requirements, by the time the visa process starts , candidates must possess a valid passport of with a minimum of 18 months remaining to expiration date with 8 blank pages</li><li>Valid drivers license.</li><li>Project Management Professional (PMP) certification, current or pursuing, from PMI.</li></ul><p>Security Vetting:</p><p>Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain a Secret Clearance.</p><p>Language Skills:</p><p>Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.</p><p>Medical:</p><p>Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</p><p>DESIRED:</p><p>Knowledge of PowerPoint, Outlook, Project, and Visio. Previous out of home country experience and previous work experience in harsh environmental conditions are a plus. Experience working with Amentum .</p><p>OTHER RESPONSIBILITIES:</p><ul><li>Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li><li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li><li>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum Acceptable Experience Level: Five (5) years supervisory experience in at least one of the major construction trades.</li><li>Possess knowledge of the theories, principles, and practices of project management.</li><li>Knowledge of technical information systems.</li><li>Ability to demonstrate and provide leadership and collaboration in diverse experiences to address operational methodologies in project planning and management and customer service.</li><li>Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility.</li><li>Ability to work in a fast-paced environment which requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.</li><li>Cross-cultural sensitivity with an international perspective.</li><li>Excellent organizational and time management skills.</li><li>Expert computer skills, specifically in Microsoft Word and Excel.</li><li>Ability to become an active and functioning member of a team.</li><li>Ability to be innovative and be an agent for change.</li><li>Expert communication skills to facilitate and disseminate information.</li><li>Bachelor s Degree in Construction Management or Master s Degree in similar profession is preferred. Verifiable experience managing multiple trades in a large institutional setting or managing construction projects may be considered in lieu of a 4-year degree.</li><li>As part of pre-contingency requirements, by the time the visa process starts , candidates must possess a valid passport of with a minimum of 18 months remaining to expiration date with 8 blank pages</li><li>Valid drivers license.</li><li>Project Management Professional (PMP) certification, current or pursuing, from PMI.</li><li>Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain a Secret Clearance.</li><li>Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.</li><li>Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</li><li>Knowledge of PowerPoint, Outlook, Project, and Visio.</li><li>Previous out of home country experience and previous work experience in harsh environmental conditions are a plus.</li><li>Experience working with Amentum .</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>SAP Operations Manager-Onsite<br><br><p><b>SAP Operations Manager: </b><i>Majnoon Oil Field, Iraq | IM / IT Operations</i></p><br><br><p><b>Role Title: </b>SAP Operations Manager</p><br><br><p><b>Location: </b>Majnoon Oil Field, Iraq</p><br><br><p><b>Function: </b>IM / IT Operations</p><br><br><p><b>Role Type: </b>Site-based operational leadership</p><br><br><p><b>Reports To: </b>IM &amp; IT Leadership</p><br><br><p><b>Team Scope: </b>Small site-based SAP support team</p><br><br><p><b>Preferred Profile: </b>Iraqi national; fluent English and Arabic preferred</p><br><br><p><b>Additional Language: </b>Chinese advantageous</p><br><br>Preface<p>We are seeking an experienced SAP Operations Manager to lead a small SAP team at the Majnoon Oil Field and ensure reliable, controlled, and business-aligned SAP operations. The role is critical to maintaining operational continuity across procurement, inventory, maintenance, finance, compliance, reporting, and wider field execution activities.</p><br><br><p>SAP is a core business platform for Majnoon. It enables structured procurement, material availability, maintenance execution, financial control, approvals, compliance visibility, and management reporting. The SAP Operations Manager will ensure that SAP remains stable, usable, properly governed, and aligned with practical oil and gas workflows.</p><br><br>Professional Summary<p>The ideal candidate will have more than 10 years of SAP experience, strong site-facing operational discipline, and proven ability to lead a compact support team in a complex industrial environment. The individual must be able to manage incidents, prioritize business-critical issues, coordinate with corporate SAP and vendor teams, improve user adoption, and maintain strong governance over access, licensing, data quality, and process compliance.</p><br><br>Core Competencies<ul><li>SAP operations leadership across SAP ECC and/or S/4HANA environments.</li><li>Strong practical understanding of SAP MM, SAP PM, and SAP FI/CO processes.</li><li>Oil and gas field process understanding, including maintenance, procurement, materials, cost control, approval of workflows, and operational reporting.</li><li>Team leadership, work prioritization, coaching, knowledge transfer, and performance management.</li><li>Incident, problem, change, access, licence, and escalation management within an ITIL-aligned support model.</li><li>Data integrity, master data governance, compliance with evidence, and audit readiness.</li><li>Clear communication with operations, maintenance, procurement, finance, compliance, IT, vendors, and client stakeholders.</li></ul>Key Responsibilities<ul><li>Manage day-to-day SAP operations for site-based oil and gas activities, ensuring system availability, stable support, and timely issue resolution.</li><li>Lead the SAP team, allocate work, manage priorities, monitor performance, coach team members, and ensure appropriate support coverage.</li><li>Act as the primary site interface between SAP users, IM / IT leadership, corporate SAP support, vendors, and business process owners.</li><li>Ensure SAP issues are logged, prioritized, investigated, escalated, and closed in line with agreed service levels and operational impact.</li><li>Support SAP user access management, role changes, approval evidence, licence oversight, and segregation of duties considerations.</li><li>Coordinate SAP process alignment with field workflows, reducing workarounds, duplicate data entry, manual reconciliation, and recurring user errors.</li><li>Support onboarding and training for new SAP users, approvers, planners, warehouse teams, finance users, and operational stakeholders.</li><li>Prepare concise leadership reporting covering SAP performance, critical issues, blockers, risks, recurring problems, and improvement actions.</li><li>Maintain and improve SAP operational procedures, support guides, escalation routes, user instructions, and knowledge transfer materials.</li><li>Support integration of SAP with relevant site systems, reporting tools, interfaces, and third-party applications where required.</li></ul>SAP Module and Process Coverage<p><b>Confirmed Core Module Focus</b></p><br><br><p>The current SAP Operations Manager role profile references SAP ECC / S/4HANA operations and the core modules SAP MM, SAP PM, and SAP FI/CO. These are therefore treated as the core module requirements for enhanced specification.</p><br><br>SAP MM - Materials Management<ul><li>Procurement, purchase requisitions, purchase orders, goods receipt, vendor coordination, inventory visibility, warehouse support, and material master data.</li><li>Operational relevance: supports spares availability, field procurement, stock control, materials traceability, and avoidance of operational delays.</li></ul>SAP PM - Plant Maintenance<ul><li>Maintenance notifications, work orders, equipment structures, functional locations, asset history, maintenance planning, and execution support.</li><li>Operational relevance: supports asset reliability, corrective maintenance, planned maintenance, equipment availability, and operational continuity.</li></ul>SAP FI/CO - Finance and Controlling<ul><li>Cost centers, internal orders, financial postings, cost capture, approvals, cost reporting, and compliance with finance and control requirements.</li><li>Operational relevance: enables transparent cost control, expenditure governance, budget alignment, and reliable financial reporting for operations.</li></ul>Related SAP and Integration Areas - Where Applicable<ul><li>SAP PS or project controls integration for WBS structures, commitments, project cost visibility, and finance/procurement alignment.</li><li>SAP HCM, time-writing, or workforce charging interfaces where locally used for labour capture, working time approval, or cost recovery.</li><li>SAP Basis, security, authorization, licensing, transport, monitoring, and technical escalation coordination.</li><li>SAP reporting, data extracts, interfaces, dashboards, and integration points used to improve operational visibility and reduce manual reconciliation.</li></ul>Required Experience<ul><li>Minimum 10 years of SAP experience, including operational support, functional support, SAP service delivery, or SAP team leadership responsibility.</li><li>Experience supporting SAP in oil and gas, energy, engineering, construction, utilities, industrial operations, or comparable large-scale operational environments.</li><li>Proven leadership of small technical or functional teams, including workload planning, performance monitoring, coaching, and service prioritization.</li><li>Strong experience with SAP incident management, problem management, access support, change coordination, escalation management, and service reporting.</li><li>Ability to convert user issues and operational pain points into clear SAP support actions, escalation packs, process improvements, or training interventions.</li><li>Experience working with Finance, Procurement, Supply Chain, Warehouse, Maintenance, Operations, Project Controls, HR/time-writing, Compliance, and IT stakeholders.</li></ul>Technical Skills<ul><li>SAP ECC and/or SAP S/4HANA operations experience.</li><li>Working knowledge of SAP MM, PM, and FI/CO modules and their operational dependencies.</li><li>Awareness of SAP Basis, authorizations, roles, user access, licence administration, interfaces, monitoring, and transport coordination.</li><li>Understanding of SAP HANA and/or Oracle database concepts, performance monitoring, reporting extracts, and basic troubleshooting.</li><li>General IT infrastructure, endpoint, network, and service management awareness sufficient to coordinate cross-IT issue resolution.</li><li>Strong MS Office and reporting capability, including issue trackers, service dashboards, action logs, operational reports, and leadership summaries.</li></ul>Certifications<ul><li>SAP Certified Application Associate in a relevant module such as MM, PM, FI/CO, S/4HANA, or SAP business process integration preferred.</li><li>ITIL Foundation or equivalent service management certification advantageous.</li><li>Oil and gas safety, site induction, or industrial operations safety training preferred.</li><li>Project management or team leadership certification is advantageous where the candidate has broader service improvement responsibilities.</li></ul>Languages<ul><li>English: fluent business and technical communication required.</li><li>Arabic: native or fluent capability preferred.</li><li>Chinese: Advantageous</li></ul>KPIs and Success Measures<ul><li>Maintain SAP system availability in line with agreed operational service levels, with target uptime of 99.9 percent where technically achievable.</li><li>Ensure critical SAP incidents are acknowledged, prioritized, escalated, and progressed within agreed SLA targets.</li><li>Maintain controlled user access, approval evidence, licence oversight, and compliance readiness.</li><li>Deliver monthly SAP operations reporting covering performance, risks, blockers, open actions, recurring issues, and improvement progress.</li><li>Improve SAP team capability through documented procedures, coaching, cross-training, and knowledge transfer.</li><li>Reduce repeat issues, avoidable workarounds, data quality defects, and manual reconciliation activities through targeted improvement actions.</li></ul>Reporting Structure<ul><li>Reports directly to the Site IT Manager / IM &amp; IT leadership.</li><li>Works closely with Operations and Maintenance stakeholders to ensure SAP supports practical field execution requirements.</li><li>Coordinates with Corporate SAP functional and technical teams for escalations, enhancements, access issues, system updates, and specialist support.</li><li>Collaborates with Finance, Procurement, Supply Chain, Compliance, Project Controls, HR/time-writing, vendors, and external support providers as required.</li></ul>Preferred Candidate Profile<p>The preferred candidate will combine SAP functional awareness, disciplined service management, and practical oilfield delivery experience. They should be comfortable working directly with users, challenging poor data or weak process discipline, supporting operational priorities, and communicating clearly with leadership. The candidate should be capable of stabilizing daily SAP operations while strengthening local capability, improving documentation, and reducing dependency on informal support arrangements.</p><br><br><br><br><br> </div>