وظائف مدير مبيعات - بغداد العراق

<p>نظرة عامة عن الوظيفة والشركة</p><p>نحن شركة رائدة في مجال التسويق الرقمي وتطوير الأعمال في العراق، نبحث عن فرد مبادر ومتفهم لبيئة السوق المحلي للانضمام كمسوِّق ومطوِّر مبيعات عن بُعد مع إمكانية العمل على مشاريع حُرة. يهدف الدور إلى بناء استراتيجيات تسويقية فعالة وتنمية قاعدة العملاء مع الالتزام بتحقيق أهداف النمو والمبيعات في منطقتي بغداد وباقي المحافظات. السناد اللوجستي مرن ويتناسب مع الأشخاص الذين يمتلكون دافعاً قوياً واستعداداً للعمل كفريق مستقِل ضمن إطار مهني وموثوق.</p><p>المسؤوليات والواجبات الرئيسية</p><ul><li>&nbsp;</li></ul><p>المؤهلات والمتطلبات</p><ul><li>&nbsp;</li></ul><p>المهارات المطلوبة</p><ul><li>&nbsp;</li></ul><p>الفوائد والمزايا</p><ul><li>&nbsp;</li></ul><p>إذا كنت تتمتع بروح المبادرة وتبحث عن فرصة عمل مرنة في بغداد، فقم بإرسال سيرتك الذاتية مع نبذة عن خبراتك في التسويق والمبيعات وتحديد نطاق العمل المفضل لديك.</p>

<p>Job Title: Sales Director</p><p><strong>Location:</strong> Baghdad, Iraq (On-site)</p><p><strong>Industry:</strong> Hospitality / Luxury Hotel Sector</p><p><strong>Job Type:</strong> Full-time</p><p>About Us</p><p>Baz Hotel is a leading hospitality destination in Baghdad, serving international corporations, NGOs, engineering firms, government entities, and business travelers. We are seeking an experienced Sales Director to lead our commercial strategy, expand our corporate client portfolio, and drive sustainable revenue growth.</p><p>Key Responsibilities</p><ul><li>Develop and execute the hotel's annual sales strategy to achieve occupancy and revenue targets.</li><li>Lead, mentor, and manage the corporate sales and telesales teams.</li><li>Identify and secure strategic partnerships with corporations, embassies, airlines, oil &amp; gas companies, engineering bureaus, NGOs, and government organizations.</li><li>Negotiate and finalize corporate accommodation agreements, long-term contracts, and event partnerships.</li><li>Build and maintain strong relationships with key decision-makers including HR Directors, Procurement Managers, Executive Assistants, and Corporate Travel Coordinators.</li><li>Monitor sales performance, prepare weekly and monthly reports, and implement corrective actions where required.</li><li>Establish sales targets, KPIs, and performance metrics for the commercial team.</li><li>Collaborate with Operations, Front Office, and Marketing to ensure exceptional service delivery for corporate clients.</li><li>Represent the hotel at networking events, exhibitions, conferences, and business meetings.</li><li>Analyze market trends, competitor activities, and pricing strategies to maximize revenue opportunities.</li></ul><p>Qualifications &amp; Skills</p><ul><li>Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.</li><li>Minimum <strong>5 years of proven experience</strong> in B2B sales, corporate sales, or hospitality sales, with at least <strong>2 years in a leadership role</strong>.</li><li>Strong network within the Iraqi corporate market is highly desirable.</li><li>Excellent negotiation, communication, and presentation skills.</li><li>Experience managing sales teams and achieving ambitious revenue targets.</li><li>Strong knowledge of CRM systems, Microsoft Excel, and sales reporting.</li><li>Professional proficiency in Iraqi Arabic; English is highly preferred.</li></ul><p>What We Offer</p><ul><li>Competitive salary with performance-based incentives.</li><li>Executive leadership role within a growing hospitality group.</li><li>Professional development and career advancement opportunities.</li><li>Dynamic and collaborative working environment.</li></ul><p>&nbsp;</p>

<ul><li>Partner Recruitment: Find and sign up new importers, dealers, or agents for spare parts of automobiles.</li><li>Relationship Management: Build trust and keep regular contact with current partners.</li><li>Sales Enablement: Train partners on product features, pricing, and sales methods.</li></ul><p>&nbsp;</p><ul><li><strong>Target Achievement:</strong> Meet monthly and yearly revenue goals through partner sales volumes.</li></ul>

<p>Job Opening: After Sales Manager - Automotive – Laith Al Obaidi Group</p><p>Location: [Iraq/Baghdad]</p><p>Industry: Automotive / Cars Trading</p><p>Position Type: Full-Time – Executive Level</p><p>&nbsp;</p><p>Job Summary</p><p>To lead and manage all After-Sales operations, including service, maintenance, warranty, customer support, and spare parts, ensuring exceptional customer satisfaction, operational efficiency, and sustainable profitability, while enhancing brand reputation and retention.</p><p>&nbsp;</p><p>Key Responsibilities</p><p>&nbsp;</p><p>Strategic &amp; Operational Management</p><p>Develop and implement an after-sales strategy to achieve service quality, revenue, and customer satisfaction targets.</p><p>Oversee daily operations of service centers, workshops, and spare parts departments.</p><p>Ensure efficient scheduling, workload planning, and resource utilization.</p><p>Monitor workshop productivity, turnaround time, and capacity utilization.</p><p>&nbsp;</p><p>Customer Experience &amp; Quality</p><p>Ensure delivery of superior customer service and complaint resolution.</p><p>Implement Customer Satisfaction Programs and monitor CSI scores.</p><p>Manage warranty claims, goodwill approvals, and ensure compliance with manufacturer standards.</p><p>Enhance customer loyalty through retention initiatives and value-added services.</p><p>&nbsp;</p><p>Financial &amp; Performance Management</p><p>Develop annual budgets and revenue targets for After-Sales operations.</p><p>Monitor financial performance – service revenue, gross profit, parts sales, warranty cost.</p><p>Control operational expenses and improve profitability.</p><p>Identify opportunities for revenue growth (service packages, AMC, accessories, contracts).</p><p>&nbsp;</p><p>Process, Compliance &amp; Standards</p><p>Implement strong internal controls, SOPs, and best practice processes.</p><p>Ensure compliance with manufacturer policies, local regulations, and safety standards.</p><p>Ensure accurate documentation, reporting, and ERP utilization.</p><p>Lead periodic audits for quality, warranty, and operational performance.</p><p>&nbsp;</p><p>Team Leadership &amp; Development</p><p>Lead After-Sales team including Service Managers, Advisors, Technicians, and Parts Teams.</p><p>Establish clear KPIs, conduct performance evaluations, and coaching.</p><p>Provide training and development programs to enhance skills and service quality.</p><p>Build a high-performance culture focused on accountability and excellence.</p><p>&nbsp;</p><p>Coordination &amp; Stakeholder Management</p><p>Coordinate with Sales Department to ensure seamless customer lifecycle.</p><p>Build strong relationships with customers, suppliers, insurers, and manufacturers.</p><p>Coordinate with Finance for billing, warranty settlements, and reconciliation.</p><p>Submit periodic performance reports to senior management.</p><p>&nbsp;</p><p>Qualifications &amp; Experience</p><p>Bachelor’s degree in Automotive Engineering, Business Administration, or related field.</p><p>Minimum 7–10 years in After-Sales Automotive operations with at least 3 years in a managerial role.</p><p>Strong knowledge of service operations, spare parts, and warranty systems.</p><p>Experience working with Automotive ERP / DMS systems.</p><p>Strong leadership, analytical, and communication skills.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Achieve the assigned region's targets, including lead generation. </p></li><li><p>Support the Regional Manager in reaching business goals. </p></li><li><p>Develop new clients and nurture relationships with existing ones. </p></li><li><p>Stay informed about competitors and market trends, forecasting market needs to drive company growth. </p></li><li><p>Build and maintain strong client relationships, proactively addressing their needs and expectations.</p></li><li><p>Collaborate with teams and technical experts to develop marketing and communication tools for new products, programs, and solutions.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Marketing, Business, or a related field</p></li><li><p>Experience in construction/heavy machinery sales</p></li><li><p>Relevant experience in the construction and automobile sectors</p></li><li><p>Iraq sales experience is a must</p></li><li><p>Minimum of 2 years in Sales and Marketing</p></li><li><p>Strong communication and customer service skills</p></li></ul><br><br><p> المهام والمسؤوليات: تحقيق أهداف المنطقة المحددة، بما في ذلك توليد العملاء المحتملين (Leads). دعم المدير الإقليمي في تحقيق الأهداف التجارية. استقطاب عملاء جدد وبناء علاقات قوية مع العملاء الحاليين. متابعة المنافسين واتجاهات السوق، وتوقع احتياجات السوق لدعم نمو الشركة. بناء علاقات قوية ومستدامة مع العملاء والاستجابة الاستباقية لاحتياجاتهم وتوقعاتهم. التعاون مع الفرق الفنية والخبراء لتطوير أدوات التسويق ومواد الاتصال الخاصة بالمنتجات والبرامج والحلول الجديدة. المتطلبات: درجة البكالوريوس في التسويق أو إدارة الأعمال أو مجال ذي صلة. خبرة في مبيعات معدات البناء / المعدات الثقيلة. خبرة ذات صلة في قطاعي البناء والسيارات. خبرة في المبيعات داخل العراق (شرط أساسي). خبرة لا تقل عن سنتين في مجال المبيعات والتسويق. مهارات قوية في التواصل وخدمة العملاء.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Role Purpose Zain Iraq actively recruiting to hire a Indirect Sales Account Executive Diyala who is responsible for following up and managing the distributor's indirect sales operations in terms of adding and following up on the performance of points of sale and the mechanism of product distribution, in addition to achieving the set targets and raising the level of spread and quality of sales, in addition to following up on the market intelligence and competitive activities, plus analyzing consumer requirements. Also, understand and abide by applicable policies and procedures with the aim of achieving plans and objectives.</span></p><p>Responsibilities</p><ul><li>Understand Indirect Sales strategy and plans and participate in the achievement of objectives and targets</li><li>Implement Indirect Sales policies and procedures to ensure the fulfilment of organizational requirements whilst delivering high-quality services.</li><li>Gain and maintain a thorough understanding of the Zain IQ product base</li><li>Conduct regular visits to defined POSs as per the journey plan to collect market intelligence related to competitive activities in the market also to monitor top signages and billboards commercials of competitor.</li><li>Monitor and report consumers feedback at defined POSs on Zain IQ products, log and follow up on any consumer complaint</li><li>Ensure owner engagement with Zain IQ products and full awareness of consumers' detailed benefit plans</li><li>Draft rejected contract report per distributor and inform the distributor about the number of rejected contracts status, conduct comprehensive awareness-raising to ensure proper activation and avoid repeating such mistakes.</li><li>Inform distributors on a daily basis about documentation discrepancies to adjust documents to match the documentation received from the archive side.</li><li>Inform the distributors about SIM irregularities and vouchers inaccuracies</li><li>Report urgent and important issues as well as distributors' inquiries and concerns to the Account Manager for advice on the best course of action.</li><li>Identify daily activation account per distributor and inform the distributors on a daily basis of their status report on the SIM-activated</li><li>Escalation and follow-up of Network issues and prepare a business Plan.</li><li>Monitor MBB availability, Achievement and new sites promotional campaign.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in a business administration-related field or equivalent</li><li>Up to 2 years of experience in a related field</li><li>Ability to work out of the office.</li></ul><p>Competencies</p><ul><li>Behavioral<ul><li>Serving our customers</li><li>Achievement Driven</li><li>Team Work</li><li>Information seeking</li><li>Problem Solving and Creativity</li><li>Relationship Building</li><li>Initiative</li></ul></li><li>Technical<ul><li>Oral &amp; Written Communication</li><li>Technology Application</li><li>Sales Management</li></ul></li><li>IDE Competency<ul><li>Courage to Engage</li><li>Addressing Bias</li><li>Allyship</li></ul></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Near East Foundation (NEF)</span></p><br> <p><span><span>Title: </span>Director of Programs and Operations – Iraq</span></p><br> <p><span><span>Unit: </span>Senior Management<span><br>Reports to: </span>Interim Country Director / Chief operation Officer<span><br>Duty Station: </span>Iraq<span><br>Travel: </span>Frequent travel within Iraq as required</span></p><br> <p><span>Position Description</span></p><br> <p><span>The Director of Programs and Operations – Iraq is a senior national leadership position responsible for the day-to-day management, coordination, and oversight of NEF’s programs and operations across Iraq. The role will support the effective implementation of NEF’s portfolio while ensuring strong operational systems, donor compliance, partnership management, and coordination with national and local stakeholders.</span></p><br> <p><span>Working under the supervision of the Interim Country Director/Chief operation Officer and in close coordination with regional and global support teams, the Director of Programs and Operations will provide leadership to program and operational teams in Iraq and contribute to strengthening NEF’s locally led presence, partnerships, and institutional positioning in the country.</span></p><br> <p><span>The position will play a key role in ensuring continuity, quality implementation, operational oversight, and relationship management with local authorities, partners, and coordination structures, while supporting the gradual transition toward strengthened localized leadership and sustainable country operations.</span></p><br> <p><span>Key Responsibilities</span></p><br> <p><span>Program Oversight and Coordination:</span></p><br> <ul> <li><span>Oversee the day-to-day implementation of NEF programs and projects across Iraq, ensuring activities are delivered effectively, on time, and in compliance with donor and organizational requirements.</span></li> <li><span>Support coordination between program, finance, procurement, logistics, MEAL, and administrative teams to ensure smooth project implementation.</span></li> <li><span>Monitor project progress, implementation challenges, and operational risks, and support timely problem-solving and adaptive management.</span></li> <li><span>Ensure project workplans, implementation targets, reporting timelines, and operational priorities are regularly monitored and updated.</span></li> <li><span>Support the quality and consistency of program implementation across different geographic locations and partnerships.</span></li> <li><span>Contribute to internal coordination and planning processes related to Iraq operations and programming.</span></li> </ul> <p><span>Operations and Compliance:&nbsp;</span></p><br> <ul> <li><span>Oversee country-level operational functions and ensure compliance with NEF internal policies, donor regulations, and relevant Iraqi legal and administrative requirements.</span></li> <li><span>Support procurement planning and oversee procurement and logistics processes in coordination with relevant teams.</span></li> <li><span>Ensure appropriate management and utilization of project assets, offices, and operational resources.</span></li> <li><span>Coordinate with finance teams on budget monitoring, expenditure tracking, operational forecasting, and financial compliance.</span></li> <li><span>Support risk management, safety, security, and duty of care measures for staff, offices, and operations.</span></li> <li><span>Ensure operational documentation, approvals, and filing systems are maintained in line with donor and organizational standards.</span></li> </ul> <p><span>Grants and Partnership Management:</span></p><br> <ul> <li><span>Support the effective management of grants, contracts, donor compliance requirements, and reporting processes.</span></li> <li><span>Oversee timely preparation and review of internal and donor reports in coordination with program and support teams.</span></li> <li><span>Maintain close coordination with national NGOs, civil society organizations, local institutions, and implementing partners.</span></li> <li><span>Support partnership management processes, including coordination, follow-up, monitoring, and capacity strengthening where needed.</span></li> <li><span>Coordinate with relevant Iraqi authorities, including DNGO and other applicable governmental entities, to support operational compliance and maintain required approvals and registrations.</span></li> <li><span>Support communication and coordination with donors, working groups, and coordination forums in alignment with NEF leadership guidance.</span></li> </ul> <p><span>Representation and External Coordination:</span></p><br> <ul> <li><span>Represent NEF in meetings, coordination platforms, technical working groups, and stakeholder engagements at the national and governorate levels, as delegated.</span></li> <li><span>Maintain professional working relationships with governmental stakeholders, donors, local authorities, civil society actors, UN agencies, and private sector partners.</span></li> <li><span>Support the identification of operational and programmatic opportunities that contribute to the continuity and sustainability of NEF’s Iraq portfolio.</span></li> <li><span>Contribute to maintaining NEF’s positive institutional presence and partnerships across Iraq.</span></li> </ul> <p><span>Staff Management and Team Leadership</span></p><br> <ul> <li><span>Supervise and support program and operations staff in Iraq and promote effective coordination and teamwork across departments.</span></li> <li><span>Support staff performance management processes, including work planning, objective setting, follow-up, mentoring, and regular feedback.</span></li> <li><span>Foster a collaborative, accountable, respectful, and solutions-oriented working environment.</span></li> <li><span>Coordinate with HR and senior management on recruitment, onboarding, staffing needs, and staff well-being.</span></li> <li><span>Promote safeguarding, inclusion, staff care, and professional conduct across all teams and operations.</span></li> </ul> <p><span>Qualifications and Experience</span><br></p><br> <ul> <li><span>University degree in business administration, international development, management, social sciences, or a related field.</span></li> <li><span>Minimum 7–10 years of relevant professional experience in program and operations management within humanitarian, development, or recovery contexts.</span></li> <li><span>Strong experience managing operations, grants, compliance, procurement, administration, and multi-sector projects.</span></li> <li><span>Demonstrated experience working with international NGOs, donors, local partners, and governmental stakeholders in Iraq.</span></li> <li><span>Good understanding of the Iraqi operational, administrative, and regulatory environment, including coordination with DNGO and relevant authorities.</span></li> <li><span>Experience managing teams and coordinating across multiple departments and geographic locations.</span></li> <li><span>Strong organizational, communication, coordination, and problem-solving skills.</span></li> <li><span>Fluency in Arabic and professional working proficiency in English required.</span></li> </ul> <p><span>Preferred Qualifications</span></p><br> <ul> <li><span>Previous experience in senior management or deputy leadership roles within Iraq.</span></li> <li><span>Experience working in complex and multi-governorate operational environments.</span></li> <li><span>Familiarity with donor-funded programming, compliance requirements, and partnership management.</span></li> <li><span>Experience supporting localization, institutional strengthening, and capacity development initiatives.</span></li> </ul> <p><span><span>NEF will accept applications on a rolling basis until the position is filled. Interested candidates are encouraged to apply as soon as possible. The deadline will be on May 28, 2026</span>.</span></p><br> <p><span><span><span>To apply</span></span><span>:</span></span></p><br> <p><span>Please apply by submitting the following documents:</span><br></p><br> <ol> <li><span><span>Cover letter outlining relevant experience and skills based on the requirements outlined above;</span></span></li> <li><span><span>Curriculum Vitae;</span></span></li> <li><span><span>List of three references (including one from current, or most recent, employer).</span></span></li> </ol> <p><span><span>Applicants are strongly encouraged to familiarize themselves with the Near East Foundation by visiting the NEF website at&nbsp;</span>www.neareast.org<span>.</span></span></p><br> <p><span><span>The Near East Foundation promotes Equal Opportunities for all applicants seeking employment and NEF employees.</span></span></p><br> <p><span><span>Females are strongly encouraged to apply.</span></span></p><br> <p><span><span>Please note only shortlisted candidates will be contacted.</span></span></p><br> <p><span><span>Pre-employment Checks</span></span></p><br> <p><span>Any Employment with the Near East Foundation will be subject to the following checks prior to start&nbsp;date:</span></p><br> <ul> <li><span><span>A satisfactory Restricted Party Screening;</span></span></li> <li><span><span>Receipt of satisfactory references;</span></span></li> <li><span><span>Proof of eligibility to work in the national location for this role.</span></span></li> </ul> <p><span><span>NEF's strength is its people.</span>&nbsp;Our team is our fuel to achieving the innovation, quality programming, community focus, mutual trust, sustainability, and learning needed to realize our mission. To help our team thrive, we support a working structure that prioritizes flexibility, personal commitments, and staff well-being while promoting a work culture of teamwork, collaboration, respect, integrity, and excellence.</span></p><br> <p><span><span>As an international organization, we value a truly diverse workforce and prioritize a culture of inclusivity and belonging</span>. We strive to create a high-achieving work environment informed by different cultures, perspectives, and experiences. With a commitment to diversity, equality, equity, and inclusion in all we do, our aim is to ensure that people feel heard, protected, and empowered to contribute to NEF's mission from day one.</span></p><br> </div>

<p><h4>Duties</h4> <p>Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.<br> Ensure Property Department compliance with Property Management and Control Procedures.<br> Conduct random compliance audits on all sites and departments in Iraq.<br> Develop and execute corrective action plans for audit deficiencies and inventory accountable property.<br> Mentor lower-level Property Staff and custodians in proper process and procedures as they relate to Government Property.<br> Identify problem areas and recommend viable solutions.<br> Perform physical inventories of Government Furnished Property (GFP) and Contractor Acquired Property (CAP), as directed by the Property Management and Control Procedures and/or the Logistics and Property Manager.<br> Ensure Government Property Identification numbers (GP) are properly assigned, prepare required schedule, and assist with identifying lost, damaged, and destroyed property as well as excessive consumption.<br> Work closely with Property Custodians to ensure overall accountability of assets.<br> Track and record movement of all types of Government property. This includes movement from one point to another within a contractor’s facility, movement between facilities for any purpose, and protection during movement.<br> Conduct country-wide Property Training on a yearly basis as well as establish training plans for new hire employees and refresher training.<br> Ensure compliance with Federal Acquisition Regulation (FAR), Statement of Work (SOW), and Standard Operating Procedures (SOP).<br> Develop processes and desktop procedures to maintain continuity of job performance.<br> Audit logs and status records to ensure completion of lost, damaged, or destroyed items.<br> Check LTDD packages for accuracy and completion.<br> Perform additional duties and projects as qualified to perform as assigned.<br> Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.<br> Comply with all Environmental Health & Safety and Quality Assurance requirements and goals.</p> <h4>Required</h4> <p><strong>Minimum acceptable experience level:</strong> Five years’ experience with overseas Government contracts. Department of State contracts strongly preferred.</p> <p><strong>Knowledge, skills, and abilities:</strong><br> Knowledge of FAR and industry leading practices regarding government property.<br> Ability to clearly and concisely articulate services and requirements in writing.<br> Ability to articulate in a clear and concise manner with Management and Trades Departments daily.<br> Ability to demonstrate analytical and researching skills.<br> Ability to perform the technical requirements efficiently and effectively.<br> Ability to define problems, collect data, and propose solutions.<br> Ability to read, interpret, and follow all Logistic Management procedures, policies, and guidelines.<br> Ability to effectively present information and respond to questions.<br> Excellent organizational and time management skills, with ability to prioritize effectively and work with a sense of urgency.<br> Ability to lift materials and equipment weighing up to 50 lbs.<br> Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.<br> Understanding how inventory affects compensation.<br> Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility.<br> Cross-cultural sensitivity with an international perspective.<br> Computer skills, specifically in Microsoft Word and Excel.<br> Ability to become an active and functioning member of a team.<br> Ability to be innovative and be an agent for change.<br> Expert communication skills to facilitate and disseminate information.</p> <p><strong>Education:</strong><br> An undergraduate degree is preferred but can be replaced with additional years of Government Property Administration experience.</p> <p><strong>Licenses and certifications:</strong><br> Valid driver’s license from home of record.<br> NPMA Certification or ability to obtain within one year.</p> <p><strong>Security vetting:</strong><br> Possessing a Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification prior to being hired is required.</p> <p><strong>Language skills:</strong><br> Sufficient English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.</p> <p><strong>Medical:</strong><br> Successfully complete and pass the medical and dental examinations as required for deployment. Must maintain physical and dental requirements for duration of deployment.</p> <h4>Desired</h4> <ul> <li>Previous out of home country experience and previous work experience in harsh environmental conditions are a plus.</li> <li>Experience working with the company.</li> </ul> <h4>Other responsibilities</h4> <p><strong>Safety:</strong> Enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. Each employee is responsible for completing all training requirements and fulfilling all self-aid and buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams as appropriate.</p> <p><strong>Quality:</strong> Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Quality Policy and carry out job activities in compliance with applicable Quality System documents and customer contracts. Each employee must read and understand his or her Quality Management and Customer Satisfaction responsibilities.</p> <p><strong>Procedure compliance:</strong> Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.</p> <h4>Working and living conditions</h4> <p>This position may be in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environments. Temperatures can reach 120 to 130 degrees Fahrenheit (50 to 55 degrees Celsius) during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy for extended periods. Work schedules are a minimum of six days per week and 10 hours per day, while some jobs have higher daily and weekly minimums. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck and cover’ during emergencies without putting oneself or others at risk.</p></p><p></p>

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>

<p><h4>Program logistics and property manager overview</h4> <p>The program logistics and property manager will be primarily based in Baghdad, Iraq. The logistics and property manager will manage all supply chain services, including acquisitions, receiving, stocking, inventorying, issuing, and shipment of goods, utilizing resources to accomplish operational requirements. The logistics and property manager will report to program management to manage multiple geographical sites and functions to support critical client mission activities of this contract. The logistics and property manager is specifically accountable for proactively identifying, analyzing, and correcting systemic performance concerns, and for providing structured performance briefings to the program manager and business group vice president to ensure sustained contract compliance and mission readiness.</p> <h4>Duties</h4> <ul> <li>Ensure proper material controls are in place, and operations are following established scope of work (SOW), standard operating procedures (SOP), and occupational health and safety administration (OSHA) standards.</li> <li>Establish and maintain department performance baselines and key performance indicators (KPIs) for all logistics and property functions; conduct monthly trend analysis to proactively identify and address performance degradation before it impacts the embassy mission at BEC.</li> <li>Ensure equipment and material shipments are actively tracked and provide timely updates to program management, operations, construction, and other stakeholders as required to ensure all delivery delays are monitored and adjusted for.</li> <li>Review status of projects and budgets; manage schedules and prepare status reports to brief program stakeholders of performance, compliance, and anticipated gaps.</li> <li>Proactively escalate emerging performance risks and negative trends to the project manager and business group vice president through structured weekly and monthly briefings, ensuring leadership visibility and enabling timely corrective intervention.</li> <li>Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Collect, analyze, and summarize data for report preparation and submit written reports.</li> <li>Prepare and deliver structured quarterly performance briefings to the project manager and business group vice president covering KPI status, trend analysis, corrective actions in progress, workforce performance metrics, and forecasted risks to logistics operations at BEC.</li> <li>Conduct formal root cause analysis (RCA) for recurring logistics failures or chronic performance shortfalls; develop, implement, and track written corrective action plans (CAPs) with defined milestones, responsible parties, and completion timelines; report CAP status to program management at defined intervals.</li> <li>Direct the work of a diverse employee population assigned to the program.</li> <li>Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.</li> <li>Identify chronic under-performance within the department workforce; develop and execute performance improvement plans (PIPs) with documented benchmarks, supervisory oversight, and outcome tracking to restore performance standards and prevent recurrence.</li> <li>Ensure that common supplies, materials, equipment, and services are procured from local and regional supply markets to the maximum extent practicable.</li> <li>Maintain effective, timely, and respectful communication and interaction with other employees and managers and support other organizations.</li> <li>Additional tasks and special projects as assigned.</li> </ul> <h4>Required experience</h4> <ul> <li>Minimum acceptable experience level: ten (10) years’ progressive experience, including staff management, in a high volume, multi-unit receiving/inventory or supply management environment.</li> <li>Demonstrated ability to achieve high standards of customer service while representing the company to customers.</li> <li>Demonstrated experience establishing, implementing, and managing formal performance improvement programs that address department deficiencies, restore contract compliance, and sustain corrected performance over time.</li> <li>Experience with supply chain management (SCM) systems particularly in relation to accurate inventory management.</li> <li>Experience developing, implementing, monitoring, evaluating, and driving the adoption of logistics processes as prescribed in the operations plan.</li> <li>Experience working independently with various functions and disciplines of supply chain and operations.</li> <li>Experience with business intelligence and data analysis, and research using the MS Office suite of programs.</li> </ul> <h4>Knowledge, skills, and abilities</h4> <ul> <li>Knowledge of all principles and processes involved in operating and supporting supply chain functions at a large-scale overseas facility.</li> <li>Knowledge of the FAR and industry leading practices regarding government property. Ability to clearly and concisely articulate services/requirements in writing.</li> <li>Successful management of multiple sites in geographically dispersed locations operating in an environment of constant change.</li> <li>Experience in effectively dealing with international and headquarters staff, and sensitivity to other cultures.</li> <li>Excellent organizational and time management skills, with the ability to handle multiple tasks and administrative details in a fast-paced and constantly changing environment.</li> <li>Ability to develop, monitor, and present department performance metrics using data-driven methods; demonstrated experience conducting trend analysis and presenting findings with actionable recommendations to senior program leadership (PM and VP level).</li> <li>Knowledge of corrective action plan (CAP) development, implementation, and tracking methodologies applicable to government property and logistics programs operating under FAR-based contracts in high-security, overseas environments.</li> </ul> <h4>Education</h4> <ul> <li>A high school diploma or GED.</li> <li>An undergraduate degree is preferred but can be replaced with additional years of business administration, operations, supply chain management, government property administration, or a similar discipline preferred.</li> </ul> <h4>Licenses and certifications</h4> <ul> <li>Valid drivers’ license from home of record.</li> <li>NPMA certification or ability to obtain within one year – CPPA (Certified Professional Property Administrator).</li> </ul> <h4>Desired qualifications</h4> <ul> <li>Previous out of home country experience and previous work experience in harsh environmental conditions are a plus.</li> <li>Experience working with Amentum.</li> <li>Experience working with MAXIMO and/or AMRO systems.</li> </ul> <h4>Security and other requirements</h4> <ul> <li>Must be able to obtain and maintain a secret US government clearance. Note: US citizenship is required to obtain a secret clearance.</li> <li>Expert professional, oral and written English communication skills to present, facilitate, and disseminate information.</li> <li>Successfully complete and pass the medical and dental examinations as required for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</li> </ul> <h4>Other responsibilities</h4> <ul> <li><strong>Safety:</strong> Enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. Each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li> <li><strong>Quality:</strong> Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. Each employee must conform to the quality policy and carry out job activities in compliance with applicable quality system documents and customer contracts. Each employee must read and understand their quality management and customer satisfaction responsibilities.</li> <li><strong>Procedure compliance:</strong> Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.</li> </ul> <h4>Working and living conditions</h4> <p>This position is in an austere environment with harsh and dangerous conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120-130 degrees Fahrenheit (50-55 degrees Celsius) during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to Iraq for extended periods.</p> <p>Work schedules are a minimum of six days per week and ten hours per day, while some jobs have higher daily and weekly minimums. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck & cover’ during emergencies without putting oneself or others at risk.</p></p><p></p>

<p><h4>Job description</h4> <p>The operations manager will be based at one of the three Amentum sites in Iraq and serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. This position will be responsible for taking ownership of all site operational responsibilities to include directing the daily performance of the organization, planning, scheduling and training processes to meet the requirements of the contract. This position will report to the OMSS program manager. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.</p> <h4>Duties:</h4> <ul> <li>Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.</li> <li>Comply with all environmental health & safety and quality assurance requirements and goals.</li> <li>Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.</li> <li>Act as the program manager’s principal operations representative.</li> <li>Responsible for the management of all O&M functions, including ensuring there are qualified personnel to meet staffing requirements, and the central planning, coordination, control, and actual performance of these functions.</li> <li>Manage the O&M and other assigned functions on site to ensure overall contract performance, which requires getting information to and from critical operating/supporting elements and directing/coordinating actions to ensure resources are fully utilized to properly perform the mission.</li> <li>Monitor system readiness, identify problem areas, and respond to mission requirements to perform contract requirements.</li> <li>Direct and monitor the preventive maintenance program; accept, process, coordinate, and assign work orders, projects, and large task assignments.</li> <li>Control resources; monitor staff proficiency and qualifications; monitor staff endurance; monitor the locations and activities of assets; and coordinate the flow of information to and from O&M staff.</li> <li>Perform additional duties and projects as assigned.</li> </ul> <h4>Required:</h4> <p><strong>Minimum acceptable experience level:</strong><br> Ten (10) years’ O&M experience compatible with program requirements.</p> <p><strong>Knowledge, skills and abilities:</strong></p> <ul> <li>Demonstrated working knowledge of operations and maintenance activities for a small plant, overseas, or military facility.</li> <li>Demonstrated ability to manage required staff.</li> <li>Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.</li> <li>Cross-cultural sensitivity with an international perspective.</li> <li>Excellent organizational and time management skills.</li> <li>Computer skills, specifically in Microsoft Word and Excel.</li> <li>Ability to become an active and functioning member of a team.</li> <li>Ability to be innovative and be an agent for change.</li> <li>Expert communication skills to facilitate and disseminate information.</li> </ul> <p><strong>Education:</strong> A high school diploma or GED. A bachelor’s degree in business management, political science, organizational effectiveness or similar discipline leading to a broad management background is preferred.</p> <p><strong>Passport, licenses and certifications:</strong> As part of pre-contingency requirements, by the time the visa process starts, candidates must possess a valid passport with a minimum of 18 months remaining to expiration date with 8 blank pages. Valid drivers’ license.</p> <p><strong>Security vetting:</strong> Must be able to obtain and maintain a secret US government clearance. Note: US citizenship is required to obtain a secret clearance.</p> <p><strong>Language skills:</strong> Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.</p> <p><strong>Medical:</strong> Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</p> <h4>Other responsibilities</h4> <ul> <li><strong>Safety:</strong> Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li> <li><strong>Quality:</strong> Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum quality policy and carry out job activities in compliance with applicable Amentum quality system documents and customer contracts. Each employee must read and understand his/her quality management and customer satisfaction responsibilities.</li> <li><strong>Procedure compliance:</strong> Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li> </ul> <h4>Desired:</h4> <ul> <li>Relevant overseas operations management experience.</li> <li>Previous out of home country experience and previous work experience in harsh environmental conditions are a plus.</li> <li>Experience working with Amentum.</li> </ul></p><p></p>

<p><h4>Job description</h4> <p>The operations manager will be based at one of the three Amentum sites in Iraq and serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. This position will be responsible for taking ownership of all site operational responsibilities to include directing the daily performance of the organization, planning, scheduling and training processes to meet the requirements of the contract. This position will report to the OMSS program manager. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.</p> <h4>Duties:</h4> <ul> <li>Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.</li> <li>Comply with all environmental health & safety and quality assurance requirements and goals.</li> <li>Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.</li> <li>Act as the program manager’s principal operations representative.</li> <li>Responsible for the management of all O&M functions, including ensuring there are qualified personnel to meet staffing requirements, and the central planning, coordination, control, and actual performance of these functions.</li> <li>Manage the O&M and other assigned functions on site to ensure overall contract performance, which requires getting information to and from critical operating/supporting elements and directing/coordinating actions to ensure resources are fully utilized to properly perform the mission.</li> <li>Monitor system readiness, identify problem areas, and respond to mission requirements to perform contract requirements.</li> <li>Direct and monitor the preventive maintenance program; accept, process, coordinate, and assign work orders, projects, and large task assignments.</li> <li>Control resources; monitor staff proficiency and qualifications; monitor staff endurance; monitor the locations and activities of assets; and coordinate the flow of information to and from O&M staff.</li> <li>Perform additional duties and projects as assigned.</li> </ul> <h4>Required:</h4> <p><strong>Minimum acceptable experience level:</strong><br> Ten (10) years’ O&M experience compatible with program requirements.</p> <p><strong>Knowledge, skills and abilities:</strong></p> <ul> <li>Demonstrated working knowledge of operations and maintenance activities for a small plant, overseas, or military facility.</li> <li>Demonstrated ability to manage required staff.</li> <li>Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.</li> <li>Cross-cultural sensitivity with an international perspective.</li> <li>Excellent organizational and time management skills.</li> <li>Computer skills, specifically in Microsoft Word and Excel.</li> <li>Ability to become an active and functioning member of a team.</li> <li>Ability to be innovative and be an agent for change.</li> <li>Expert communication skills to facilitate and disseminate information.</li> </ul> <p><strong>Education:</strong> A high school diploma or GED. A bachelor’s degree in business management, political science, organizational effectiveness or similar discipline leading to a broad management background is preferred.</p> <p><strong>Passport, licenses and certifications:</strong> As part of pre-contingency requirements, by the time the visa process starts, candidates must possess a valid passport with a minimum of 18 months remaining to expiration date with 8 blank pages. Valid drivers’ license.</p> <p><strong>Security vetting:</strong> Must be able to obtain and maintain a secret US government clearance. Note: US citizenship is required to obtain a secret clearance.</p> <p><strong>Language skills:</strong> Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.</p> <p><strong>Medical:</strong> Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</p> <h4>Other responsibilities</h4> <ul> <li><strong>Safety:</strong> Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li> <li><strong>Quality:</strong> Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum quality policy and carry out job activities in compliance with applicable Amentum quality system documents and customer contracts. Each employee must read and understand his/her quality management and customer satisfaction responsibilities.</li> <li><strong>Procedure compliance:</strong> Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li> </ul> <h4>Desired:</h4> <ul> <li>Relevant overseas operations management experience.</li> <li>Previous out of home country experience and previous work experience in harsh environmental conditions are a plus.</li> <li>Experience working with Amentum.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Specific Accountabilities:</p><p>Establish a complete and accessible product information system and organizes training schedules for the sales team on the products of interest, to understand the product portfolio and help meet objectives.</p><p>Identifies market segments, potentiality, shares (for company and competitors), development, and growth tendencies, to establish and explore new opportunities.</p><p>Monitors and reports product and sales team performance, in order to keep track of the effectiveness of product lines, assess the plan execution, and recommend changes to the product mix.</p><p>Coordinates the planning, logistics, and development of products, as directed, to ensure efficient, timely, and cost-effective marketing campaigns and promotional events.</p><p>Plans for introductions and prepare marketing plans and related marketing activity, to evaluate potential new products, provide recommendations, research viability and risks, and monitor development execution.</p><p>Conducts market research and analysis, to evaluate market strategies and develop Hikma s business.</p><p>Conducts comprehensive product evaluations and makes product recommendations based on financials, aggregate risk, and technologies, to maintain and constantly update the product portfolio.</p><p>Monitors and apply industry trends and intelligence to the portfolio, to ensure a robust and successful product pipeline.</p><p>Collaborates with Business Development, to identify potential new products and technologies and utilizes tools and processes available for product forecasting and evaluation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Criteria:</p><p>Bachelor s degree in pharmacy (MBA is a plus)</p><p>Minimum: 4-6 years relevant experience, Preferred: 1-2 years marketing role or marketing assignment.</p><p>Base Baghdad</p><p></p></section>

<p><strong>About the company:</strong></p><p>iMaker Group is a renowned for its expertise in luxury villas, hospitality, and commercial developments.&nbsp;</p><p>We are a dynamic consortium of companies offering comprehensive services in master planning, architecture, interior design, construction, project management, and the sourcing of furniture and materials.&nbsp;</p><p>With operations spanning Dubai, London, Riyadh, Miami, and Cairo. iMaker Group delivers diverse projects on a global scale.&nbsp;<br>&nbsp;</p><p><strong>Summary of the role:</strong></p><p>The Project Manager will be responsible for overseeing finishing tasks in construction projects, including coordinating with design teams, managing budgets, sourcing and inspecting materials, and ensuring compliance with project specifications. It requires liaising between contractors, suppliers, and owners, monitoring the implementation of key construction phases, and ensuring quality across interior and exterior works.</p><p>&nbsp;</p><p><strong>Key responsibilities:</strong></p><ul><li>Collaborate with the team to understand design specs and create detailed finishing schedules.</li><li>Assist in developing and managing the finishing budget, tracking expenses and variances.</li><li>Source, procure, and inspect materials for quality and compliance with project requirements.</li><li>Coordinate with contractors and owners, securing material samples and reviewing offers.</li><li>Act as a liaison between design teams, subcontractors, and suppliers; provide regular updates.</li><li>Oversee project implementation, including contractor offers, scheduling, planning, and material approval. Review and approve shop drawings and supervise key construction works (excavation, carpentry, concrete, insulation, etc.), ensuring quality and compliance with engineering drawings.</li><li>Oversee all finishing tasks, including exterior and interior works (facades, plastering, painting, woodwork, electrical, plumbing, HVAC, landscaping, pool, etc.) to ensure it meets design specifications and industry standards.</li><li>Verify executed quantities and coordinate overlapping works.</li><li>Enforce safety protocols and ensure compliance with local building codes and regulations.</li><li>Identify and resolve issues in finishing work, proposing solutions to improve efficiency.</li><li>Maintain accurate records of progress, inspections, and change orders; generate required reports.</li><li>Supervise and guide subcontractors and laborers, fostering a productive work environment.</li><li>Draft and audit contracts, review schedules, and ensure timely work completion.</li><li>Manage work receipt with proper documentation and owner approval.</li><li>Submit daily and weekly progress reports to Line Manager.</li><li>Perform other duties as assigned by Management.</li><li>Stay informed on the latest trends, materials and technology in the design industry to keep our projects at the forefront of innovation.</li></ul><p>&nbsp;</p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s degree in Architecture, Construction Management, or Civil Engineering field.</li><li>Project Management Professional (PMP) or equivalent is preferable.</li><li>12+ years of professional experience in Project Management with a focus on high-end projects working on budgets, procurement, and coordinating with contractors and design teams.</li></ul><p>&nbsp;</p><p><strong>Knowledge, Skills and Abilities:</strong></p><ul><li>Proficient in using AutoCAD, SketchUp, and Project management software.</li><li>Arabic speaking is a must.</li><li>Strong project management, organizational, and budgeting skills.</li><li>Proven track record of delivering interior and exterior projects.</li><li>Strong leadership and team coordination abilities.</li><li>Excellent client-facing communication skills.</li><li>Creative and strategic mindset with ability to think innovatively and execute complete design concepts.</li><li>Proactive in identifying and resolving project issues.</li><li>Strong organizational and multitasking abilities, with a high attention to detail.</li></ul><p>&nbsp;</p><p><strong>Working conditions and Environment:</strong></p><ul><li>The position is site based in Baghdad, Iraq.</li><li>The position may have occasional international travel requirements.</li></ul><p>&nbsp;</p><p><strong>Success Metrics &amp; KPIs:</strong></p><ul><li>Client Satisfaction score after handover: Client feedback score after milestones/handover.</li><li>Weekly progress reporting: Timely submission of accurate weekly site reports.</li><li>Budget and material control: Actual project cost vs. approved budget.</li><li>Project completion on schedule: % of project milestones achieved on or before planned dates.</li><li>Subcontractor performance management: Evaluate subcontractors based on quality, timeline, and coordination.</li><li>Problem-solving &amp; escalation: Timely identification and resolution of site issues.<br>&nbsp;</li></ul><p><strong>What We Offer?</strong></p><ul><li>Opportunities to work on high-profile, international projects.</li><li>A chance to work in a collaborative, creative work environment that fosters innovation.</li><li>Opportunities for career growth and professional development.</li><li>Competitive salary and benefits package.</li></ul>

<div ><p ><strong><span ></span></strong></p><div ><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br>  </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose  </span></strong></p><p ><span ></span></p><p ><span >The Country Manager has overall accountability for the short- and long-term plans that ensure long-term success and profitability of the company.</span></p><p ><span >This will be achieved by building a strong functional team that has the appropriate direction and leadership to ensure that the strategic and operating plans are developed and implemented according to local regional and global strategic direction.</span></p><p ><strong><span ></span></strong></p><p ><strong><span ><br></span></strong></p><p ><strong><span >Your Tasks:</span></strong><span ></span></p><p ><strong><span >Service:</span></strong></p><ul><li><span >To enable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates DHL from the competitors.</span></li><li><span >To ensure regional and global service standards are met or exceeded.</span></li></ul><p ><span ></span></p><p ><strong><span >Customer Relations:</span></strong></p><ul><li><span >To liaise with key and strategically important customers at the appropriate level to ensure customer retention, development and growth of new business.</span></li><li><span >To be sensitive to emerging customers and market requirements.</span></li><li><span >To ensure the improvement of Customer Satisfaction over time through customer service initiatives and strategies delivering best-in-class service</span></li></ul><p ><span ></span></p><p ><strong><span >Representation:</span></strong></p><p class="MsoListParagraph" ></p><ul><li><span >To create, maintain and develop a favorable DHL image with its various influential audiences such as NGOs, partners, industry bodies and governments to facilitate the company's growth and development.</span></li></ul><p ><span ></span></p><p ><strong><span >Business Performance & Result</span></strong></p><p ></p><ul><li><span >To ensure that the annual business plan including revenue, cash flow, profit and service levels are met, and corrective action is taken to rectify any negative variance.</span></li></ul><p ><span ></span></p><p ><strong><span >Direction & Leadership:</span></strong></p><ul><li><span >Determine local Country/ Country Group short- and long-term strategies and market approach within overall regional context.</span></li><li><span >To provide strong leadership to ensure agreed strategies and goals are communicated and effectively implemented.</span></li><li><span >To contribute to regional direction, ensuring that local environmental factors are taken into consideration in the setting of regional strategies and policies.</span></li><li><span >To regularly and actively chair the Senior Management Team.</span></li></ul><p ><span ></span></p><p ><strong><span >Group Participation:</span></strong></p><ul><li><span >To ensure close co-ordination of strategic activities with Solutions and Intercontinental business as well as GCS.</span></li><li><span >To actively promote exchange of expertise and communication with other DHL and DPWN units</span></li><li><span >To promote and participate in cross-BU activities and leverages synergies with other DPWN divisions</span></li></ul><p ><span ></span></p><p ><strong><span >Commercial:</span></strong></p><ul><li><span >To ensure the development of new business and maintenance of existing business in line with the Region’s profitability and growth targets.</span></li><li><span >To ensure revenue yield enhancement and market share growth through the development and implementation of pricing and marketing plans.</span></li><li><span >To ensure sales strategies and enabling tactics, drive both acquisition and retention of revenue throughout the DBU, Regular and Local Advantage revenue channels.</span></li><li><span >To actively monitor the market, ensuring full awareness of competitors’ strategies and actions.</span></li></ul><p ><span ></span></p><p ><strong><span >Operations:</span></strong></p><ul><li><span >To ensure the provision of the fastest, most reliable and secure global door-to-door express transport service in the market in the most cost-effective manner.</span></li><li><span >To ensure the planning and implementation of strategies to improve service and transit time performance whilst managing costs.</span></li><li><span >To manage the effective implementation and use of appropriate technology in all sections of the service chain, in order to enhance service and improve productivity.</span></li></ul><p ><span ></span></p><p ><strong><span >Information Services:</span></strong></p><p ></p><ul><li><span >To ensure the provision of professional and stage-of-the-art Information Services, enabling the business to obtain competitive advantage.</span></li></ul><p ><strong><span >Human Resources:</span></strong></p><ul><li><span >To ensure the provision of HR advice and services that drive and reinforce DHL’s culture and business strategies.</span></li><li><span >To ensure the provision of a supportive working environment suitable to achieving business objectives</span></li><li><span >To implement and drive regional and local recognition and reward programs.</span></li></ul><p ><span ></span></p><p ><strong><span >Business Planning:</span></strong></p><ul><li><span >To develop annual business plans that support the agreed strategies, improve market share and service levels, as well as meeting the expected financial contribution levels to the network.</span></li><li><span >To continually review and improve business processes to improve productivity and add value to DHL services.</span></li></ul><p ><span ></span></p><p ><strong><span >Financial Management:</span></strong></p><ul><li><span >To ensure the financial wellbeing of the company from a legal, statutory and DHL management perspective.</span></li><li><span >To set, review, and implement capital and revenue budgets.</span></li><li><span >To ensure that cost control programmes are effectively implemented to manage unit costs.</span></li><li><span >To improve liquidity through good capital and debtor management</span></li></ul><p ><span ></span></p><p ><strong><span >Change Management:</span></strong></p><ul><li><span >To develop and implement change projects based on technological and industry change directions/trends.</span></li><li><span >To drive and implement local integration (Note significant project may take a few years)</span></li></ul><p ><span ></span></p><p ><strong><span >Administration:</span></strong></p><p ></p><ul><li><span >To ensure the provision of suitable facilities and fleet in compliance with local statutory requirements in a cost-effective manner.</span></li></ul><p ><span ></span></p><p ><strong><span >Organization Climate:</span></strong></p><ul><li><span >To develop an organizational culture that nurtures and encourages service excellence, quality and a ‘can do’ mindset.</span></li><li><span >To manage the improvement of Employee Satisfaction over time and work towards positioning as an employer of choice.</span></li><li><span >Create a culture of change and continuous improvement to achieve long-term success.</span></li></ul><p ><span ></span></p><p ><strong><span >People Management:</span></strong></p><ul><li><span >Determine organization structure, roles and responsibility and performance targets for the function.</span></li><li><span >Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.</span></li><li><span >Develop team spirit and multitasking capabilities within the team.</span></li><li><span >Plan, organize and direct an efficient and effective function.</span></li><li><span >Develop IKOs/KPIs with team members and monitor individual performance.</span></li><li><span >Responsible for complying with talent management and performance process.</span></li><li><span >Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.</span></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p ><strong><span ></span></strong></p><p ><strong><span >Your Profile:</span></strong><span ></span></p><ul><li><span >5 to 7 years DHL experience managing large teams of people. In addition to prior experience in at least two core DHL functions at a senior level.</span></li><li><span >Good knowledge of Iraq Market.</span></li><li><span >Broad understanding of all functional aspects of the business and prior experience managing a complete profit and loss entity.</span></li><li><span >High degree of commercial and business acumen and an understanding of the external economic environment and how this may affect DHL's short- and long-term planning</span></li><li><span >Languages: high level of proficiency in </span><span >French, Arabic and English.</span></li><li><span >Highly proficient communication skills, spoken and written.</span></li><li><span >Solid background in the Air Express or Logistics industry.</span></li><li><span >Commercial awareness of the transportation industry, aviation and regulatory issues.</span></li><li><span >Negotiation experience.</span></li><li><span >Presentation skills.</span></li><li><span >Software skills (Microsoft applications, internet user skills, etc).</span></li><li><span >Ability and willingness to travel.</span></li><li><span >Experience in managing significant change programs and working within a matrix environment.</span></li><li><span >Experience of networking among local businesses, government and community leaders.</span></li><li><span >International business experience, working and living in multicultural and multi-racial environments.</span></li></ul><p ><span ></span></p><p ><span ></span></p><p ><span ></span></p><p ><strong><span ><br></span></strong></p><p ><strong><span >Our Offer:</span></strong></p><p ></p><ul><li><span >Strong career support in an international environment.</span></li><li>Great culture and colleagues.</li><li>Multifarious benefit program.</li></ul><p class="MsoNoSpacing"><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p></div></div><br><br>

<p><h4>Program logistics and property manager overview</h4> <p>The program logistics and property manager will be primarily based in Baghdad, Iraq. The logistics and property manager will manage all supply chain services, including acquisitions, receiving, stocking, inventorying, issuing, and shipment of goods, utilizing resources to accomplish operational requirements. The logistics and property manager will report to program management to manage multiple geographical sites and functions to support critical client mission activities of this contract. The logistics and property manager is specifically accountable for proactively identifying, analyzing, and correcting systemic performance concerns, and for providing structured performance briefings to the program manager and business group vice president to ensure sustained contract compliance and mission readiness.</p> <h4>Duties</h4> <ul> <li>Ensure proper material controls are in place, and operations are following established scope of work (SOW), standard operating procedures (SOP), and occupational health and safety administration (OSHA) standards.</li> <li>Establish and maintain department performance baselines and key performance indicators (KPIs) for all logistics and property functions; conduct monthly trend analysis to proactively identify and address performance degradation before it impacts the embassy mission at BEC.</li> <li>Ensure equipment and material shipments are actively tracked and provide timely updates to program management, operations, construction, and other stakeholders as required to ensure all delivery delays are monitored and adjusted for.</li> <li>Review status of projects and budgets; manage schedules and prepare status reports to brief program stakeholders of performance, compliance, and anticipated gaps.</li> <li>Proactively escalate emerging performance risks and negative trends to the project manager and business group vice president through structured weekly and monthly briefings, ensuring leadership visibility and enabling timely corrective intervention.</li> <li>Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Collect, analyze, and summarize data for report preparation and submit written reports.</li> <li>Prepare and deliver structured quarterly performance briefings to the project manager and business group vice president covering KPI status, trend analysis, corrective actions in progress, workforce performance metrics, and forecasted risks to logistics operations at BEC.</li> <li>Conduct formal root cause analysis (RCA) for recurring logistics failures or chronic performance shortfalls; develop, implement, and track written corrective action plans (CAPs) with defined milestones, responsible parties, and completion timelines; report CAP status to program management at defined intervals.</li> <li>Direct the work of a diverse employee population assigned to the program.</li> <li>Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.</li> <li>Identify chronic under-performance within the department workforce; develop and execute performance improvement plans (PIPs) with documented benchmarks, supervisory oversight, and outcome tracking to restore performance standards and prevent recurrence.</li> <li>Ensure that common supplies, materials, equipment, and services are procured from local and regional supply markets to the maximum extent practicable.</li> <li>Maintain effective, timely, and respectful communication and interaction with other employees and managers and support other organizations.</li> <li>Additional tasks and special projects as assigned.</li> </ul> <h4>Required experience</h4> <ul> <li>Minimum acceptable experience level: ten (10) years’ progressive experience, including staff management, in a high volume, multi-unit receiving/inventory or supply management environment.</li> <li>Demonstrated ability to achieve high standards of customer service while representing the company to customers.</li> <li>Demonstrated experience establishing, implementing, and managing formal performance improvement programs that address department deficiencies, restore contract compliance, and sustain corrected performance over time.</li> <li>Experience with supply chain management (SCM) systems particularly in relation to accurate inventory management.</li> <li>Experience developing, implementing, monitoring, evaluating, and driving the adoption of logistics processes as prescribed in the operations plan.</li> <li>Experience working independently with various functions and disciplines of supply chain and operations.</li> <li>Experience with business intelligence and data analysis, and research using the MS Office suite of programs.</li> </ul> <h4>Knowledge, skills, and abilities</h4> <ul> <li>Knowledge of all principles and processes involved in operating and supporting supply chain functions at a large-scale overseas facility.</li> <li>Knowledge of the FAR and industry leading practices regarding government property. Ability to clearly and concisely articulate services/requirements in writing.</li> <li>Successful management of multiple sites in geographically dispersed locations operating in an environment of constant change.</li> <li>Experience in effectively dealing with international and headquarters staff, and sensitivity to other cultures.</li> <li>Excellent organizational and time management skills, with the ability to handle multiple tasks and administrative details in a fast-paced and constantly changing environment.</li> <li>Ability to develop, monitor, and present department performance metrics using data-driven methods; demonstrated experience conducting trend analysis and presenting findings with actionable recommendations to senior program leadership (PM and VP level).</li> <li>Knowledge of corrective action plan (CAP) development, implementation, and tracking methodologies applicable to government property and logistics programs operating under FAR-based contracts in high-security, overseas environments.</li> </ul> <h4>Education</h4> <ul> <li>A high school diploma or GED.</li> <li>An undergraduate degree is preferred but can be replaced with additional years of business administration, operations, supply chain management, government property administration, or a similar discipline preferred.</li> </ul> <h4>Licenses and certifications</h4> <ul> <li>Valid drivers’ license from home of record.</li> <li>NPMA certification or ability to obtain within one year – CPPA (Certified Professional Property Administrator).</li> </ul> <h4>Desired qualifications</h4> <ul> <li>Previous out of home country experience and previous work experience in harsh environmental conditions are a plus.</li> <li>Experience working with Amentum.</li> <li>Experience working with MAXIMO and/or AMRO systems.</li> </ul> <h4>Security and other requirements</h4> <ul> <li>Must be able to obtain and maintain a secret US government clearance. Note: US citizenship is required to obtain a secret clearance.</li> <li>Expert professional, oral and written English communication skills to present, facilitate, and disseminate information.</li> <li>Successfully complete and pass the medical and dental examinations as required for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</li> </ul> <h4>Other responsibilities</h4> <ul> <li><strong>Safety:</strong> Enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. Each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li> <li><strong>Quality:</strong> Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. Each employee must conform to the quality policy and carry out job activities in compliance with applicable quality system documents and customer contracts. Each employee must read and understand their quality management and customer satisfaction responsibilities.</li> <li><strong>Procedure compliance:</strong> Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.</li> </ul> <h4>Working and living conditions</h4> <p>This position is in an austere environment with harsh and dangerous conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120-130 degrees Fahrenheit (50-55 degrees Celsius) during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to Iraq for extended periods.</p> <p>Work schedules are a minimum of six days per week and ten hours per day, while some jobs have higher daily and weekly minimums. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck & cover’ during emergencies without putting oneself or others at risk.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Role Overview:</b></p> <p>We are seeking a motivated and detail-oriented Sales Operations &amp; Follow-Up Officer to support our in-house sales operations team. This role is ideal for junior candidates or fresh graduates looking to build experience in sales operations, reporting, customer follow-up, and business coordination within a fast-paced environment.</p> <p>The role will focus on following up on sales orders, subscriptions, customer payments, and operational activities while supporting reporting and coordination across the sales function. The ideal candidate should be organized, proactive, communicative, and comfortable working with data, trackers, and operational follow-up tasks.</p> <p><b>Responsibilities:</b></p> <ul> <li><p>Follow up on sales orders, subscriptions, and customer requests to ensure smooth operational execution.</p> </li> <li><p>Track customer subscriptions, renewals, and payment statuses.</p> </li> <li><p>Coordinate with internal teams to ensure proper processing and activation of subscriptions and services.</p> </li> <li><p>Maintain accurate operational records and sales trackers. </p> </li> </ul> <p><b>Collection &amp; Reporting:</b></p> <ul> <li><p>Monitor and report collection rates, payment follow-ups, and sales performance metrics.</p> </li> <li><p>Prepare daily, weekly, and monthly operational and collection reports.</p> </li> <li><p>Support management with data entry, reporting, and operational analysis.</p> </li> <li><p>Ensure accuracy and consistency of sales and subscription records. </p> </li> </ul> <p><b>Customer &amp; Team Coordination: </b></p> <ul> <li><p>Coordinate closely with sales representatives and operations teams to resolve issues and maintain workflow continuity.</p> </li> <li><p>Escalate operational concerns or delayed cases to management when necessary. </p> </li> </ul> <p><b>Administrative &amp; Operational Support: </b></p> <ul> <li><p>Assist with organizing operational data, files, and documentation.</p> </li> <li><p>Support internal operational processes and day-to-day coordination activities.</p> </li> <li><p>Perform additional operational or administrative tasks related to sales operations as assigned by management. </p> </li> </ul> <p><b>Administrative &amp; Operational Support </b></p> <ul> <li><p>Support day-to-day office administration and operational follow-up activities.</p> </li> <li><p>Assist in organizing office logistics, meetings, events, and operational requirements when needed.</p> </li> <li><p>Maintain proper documentation, trackers, and records related to office operations and inventory. </p> </li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Requirements and skills:</b></p> <ul> <li><p>Fresh graduate or up to 1 year of experience in Sales Operations, Customer Support, Administration, or related fields.</p> </li> <li><p>Strong organizational and follow-up skills with high attention to detail.</p> </li> <li><p>Good communication and coordination abilities.</p> </li> <li><p>Comfortable working with reports, trackers, and operational data.</p></li> <li><p>Basic to intermediate proficiency in Microsoft Office or Google Workspace, especially Excel/Sheets.</p> </li> <li><p>Ability to work in a fast-paced and team-oriented environment.</p> </li> <li><p>Problem-solving mindset and willingness to learn.</p> </li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><b>Job Description<br></b>The Operations Manager will be based at one of the three Amentum sites in Iraq and serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. This position will be responsible for taking ownership of all site operational responsibilities to include directing the daily performance of the organization, planning, scheduling and training processes to meet the requirements of the contract. This position will report to the OMSS Program Manager. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.<br><br><b>DUTIES:<br></b><br>Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.<br><br>Comply with all Environmental Health &amp; Safety and Quality Assurance requirements and goals.<br><br>Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.<br><br>Act as the Program Manager s principle operations representative.<br><br>Responsible for the management of all O&amp;M functions, including ensuring there are qualified personnel to meet staffing requirements, and the central planning, coordination, control, and actual performance of these functions.<br><br>Manage the O&amp;M and other assigned functions on site to ensure overall contract performance, which requires getting information to and from critical operating/supporting elements and directing/coordinating actions to ensure resources are fully utilized to properly perform the mission.<br><br>Monitor system readiness, identify problem areas, and respond to mission requirements to perform contract requirements.<br><br>Direct and monitor the preventive maintenance program; accept, process, coordinate, and assign work orders, projects, and large task assignments.<br><br>Control resources; monitor staff proficiency and qualifications; monitor staff endurance; monitor the locations and activities of assets; and coordinate the flow of information to and from O&amp;M staff.<br><br>Perform additional duties and projects as assigned.<br><b><br>REQUIRED</b>:<br><br>Minimum Acceptable Experience Level:<br><br>Ten (10) years O&amp;M experience compatible with program requirements.<br><br>Knowledge, Skills and Abilities:<br><br>Demonstrated working knowledge of Operations and Maintenance activities for a small plant, overseas, or military facility.<br><br>Demonstrated ability to manage required staff.<br><br>Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.<br><br>Cross-cultural sensitivity with an international perspective.<br><br>Excellent organizational and time management skills.<br><br>Computer skills, specifically in Microsoft Word and Excel.<br><br>Ability to become an active and functioning member of a team.<br><br>Ability to be innovative and be an agent for change.<br><br>Expert communication skills to facilitate and disseminate information.<br><br>Education: A high school diploma or GED. A Bachelor s Degree in Business Management, Political Science, Organizational Effectiveness or similar discipline leading to a broad management background is preferred.<br><br>Passport, Licenses and Certifications: As part of pre-contingency requirements, by the time the visa process starts , candidates must possess a valid passport of with a minimum of 18 months remaining to expiration date with 8 blank pages. Valid drivers license.<br><br>Security Vetting: Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain a Secret Clearance.<br><br>Language Skills: Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.<br><br>Medical: Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.<br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Rixos Baghdad is seeking a highly organized and strategic Purchasing Manager to lead the procurement department. The Purchasing Manager will be responsible for managing the hotel s procurement activities, sourcing quality goods and services, negotiating with suppliers, and ensuring that all purchasing activities are cost-effective and align with the hotel's operational requirements. This role plays a critical part in maintaining efficient supply chain operations, managing vendor relationships, and contributing to the hotel's financial performance.</p><p><b>Key Responsibilities:</b></p><p>Procurement Strategy : Develop, implement, and manage the hotel s procurement strategy to ensure the sourcing of high-quality goods and services at competitive prices while maintaining alignment with the hotel s operational needs and budget.</p><p>Supplier Management : Establish and maintain strong relationships with suppliers and vendors, ensuring the timely delivery of goods and services while monitoring supplier performance.</p><p>Purchasing Operations : Oversee the entire purchasing process, from requisition and purchase order issuance to vendor payment and reconciliation, ensuring timely procurement of all items.</p><p>Cost Control : Negotiate prices and contract terms with suppliers to ensure cost-effectiveness and budget adherence while maintaining product quality.</p><p>Inventory Management : Monitor and control inventory levels to ensure an adequate supply of goods without overstocking, ensuring smooth hotel operations and preventing shortages.</p><p>Quality Assurance : Ensure that all purchased goods meet the hotel s quality standards and comply with internal specifications. Conduct regular inspections and quality checks on deliveries.</p><p>Budget Compliance : Work closely with the finance team to develop and manage the procurement budget, ensuring cost control and reporting any variances to senior management.</p><p>Market Analysis : Stay informed on market trends, pricing, and new suppliers to ensure the hotel is sourcing the most efficient, cost-effective, and innovative solutions available.</p><p>Team Management : Lead and mentor the purchasing team, ensuring that staff are trained, motivated, and equipped to carry out their roles effectively.</p><p>Sustainability Initiatives : Implement sustainable procurement practices, sourcing environmentally friendly and ethically produced products, and aligning with the hotel s broader ESG (Environmental, Social, and Governance) goals.</p><p>Compliance &amp; Documentation : Ensure all procurement activities adhere to legal and regulatory requirements, company policies, and industry best practices. Maintain accurate records of all procurement transactions, including contracts, purchase orders, and supplier communications.</p><p>Cross-Departmental Collaboration : Collaborate with various departments, including Finance, Operations, F&amp;B, and Housekeeping, to understand their needs and ensure timely and accurate procurement of goods and services.</p><p>Reporting &amp; Analysis : Provide regular reports on procurement performance, cost savings, and vendor relations to senior management. Monitor key performance indicators (KPIs) related to procurement efficiency and cost management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Educational Background :</b> Bachelor's degree in Supply Chain Management, Business Administration, Finance, or a related field.<br><b>Experience :</b> Minimum of 5 years of experience in procurement or purchasing, with at least 2 years in a managerial or supervisory role, preferably within the hospitality industry.<br><b>Technical Skills :</b> Proficiency in procurement software, Microsoft Office Suite (particularly Excel), and hotel management systems (such as Opera or Micros).<br><b>Negotiation Skills :</b> Strong negotiation skills with a proven ability to secure favorable terms and pricing from suppliers while ensuring quality standards are maintained.<br><b>Leadership &amp; Team Management :</b> Proven experience in managing and developing a team, with the ability to motivate and guide staff to achieve departmental goals.<br><b>Cost Management :</b> Strong financial acumen with the ability to manage procurement budgets, track expenses, and identify cost-saving opportunities.<br><b>Attention to Detail :</b> High level of attention to detail in managing procurement documentation, supplier agreements, and inventory management.<br><b>Problem-solving :</b> Excellent problem-solving skills, with the ability to address and resolve procurement issues such as delayed deliveries, product discrepancies, or vendor disputes.<br><b>Communication Skills :</b> Strong written and verbal communication skills to interact effectively with suppliers, internal stakeholders, and other departments.<br><b>Time Management :</b> Excellent organizational and time management skills, with the ability to manage multiple tasks and deadlines in a fast-paced environment.<br><b>Sustainability Awareness :</b> Understanding of sustainable procurement practices, with the ability to integrate environmentally friendly products and services into purchasing decisions.</p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong><u>Job Summary</u></strong></p><p>We are seeking a qualified and experienced Accountant for our Iraq Branch. The candidate will be responsible for managing accounting operations, invoicing, bookkeeping, financial reporting, compliance coordination, and communication with various internal and external stakeholders. The ideal candidate should possess strong accounting knowledge, proficiency in accounting software, and fluency in both English and Arabic.</p><br><p> <strong><u>Key Responsibilities</u></strong></p><br><p><strong>Accounting &amp; Bookkeeping</strong></p><ul><li><p>Maintain complete and accurate books of accounts.</p></li><li><p>Record day-to-day financial transactions in accounting software.</p></li><li><p>Ensure proper accounting of sales, purchases, expenses, receipts, and payments.</p></li><li><p>Perform ledger scrutiny and account reconciliations on a regular basis.</p></li><li><p>Maintain fixed asset registers and supporting accounting records.</p></li></ul><br><p><strong> Sales Invoicing &amp; Receivables Management</strong></p><ul><li><p>Prepare and issue sales invoices accurately and on a timely basis.</p></li><li><p>Monitor customer outstanding balances and support collection follow-ups.</p></li><li><p>Maintain proper documentation supporting all sales transactions.</p></li><li><p>Reconcile customer accounts periodically.</p><br></li></ul><p><strong> Financial Reporting</strong></p><ul><li><p>Prepare monthly, quarterly, and annual financial statements.</p></li><li><p>Prepare Profit &amp; Loss Accounts, Balance Sheets, and Cash Flow Statements.</p></li><li><p>Generate management reports and MIS reports as required.</p></li><li><p>Assist management in budgeting, forecasting, and financial analysis.</p><br></li></ul><p><strong>Compliance &amp; Audit Coordination</strong></p><ul><li><p>Coordinate with local auditors, tax consultants, banks, and regulatory authorities.</p></li><li><p>Prepare schedules and supporting documents for audits.</p></li><li><p>Ensure compliance with local accounting, tax, corporate, and statutory requirements.</p></li><li><p>Maintain records and documentation required for regulatory filings and inspections.\</p><br></li></ul><p><strong> Banking &amp; Treasury Operations</strong></p><ul><li><p>Handle banking transactions and bank reconciliations.</p></li><li><p>Monitor cash flow and fund requirements.</p></li><li><p>Coordinate with banks regarding payments, transfers, and account-related matters.</p></li></ul><br><p><strong>Inventory &amp; Operational Support</strong></p><ul><li><p>Coordinate with relevant departments for inventory accounting and stock verification.</p></li><li><p>Support reconciliation of inventory records and related financial transactions.</p></li><li><p>Assist management with operational and financial reporting requirements.</p><br></li></ul><p><strong>Stakeholder Coordination</strong></p><ul><li><p>Communicate effectively with internal teams, management, customers, vendors, auditors, banks, and government authorities.</p></li><li><p>Provide periodic financial updates and reports to management.</p></li><li><p>Support implementation of internal controls, accounting policies, and reporting procedures.</p><br></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong> </strong></p><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's Degree in Accounting, Finance, Commerce, or a related field.</p></li><li><p>Professional accounting qualifications will be an added advantage.</p></li><li><p>Minimum 3–5 years of accounting experience, preferably in a trading, manufacturing, or multinational environment.</p></li><li><p>Strong knowledge of accounting principles, financial reporting, and bookkeeping practices.</p><br></li></ul><p><strong> Software Knowledge</strong></p><ul><li><p>Proficiency in **Tally ERP / Tally Prime** is mandatory.</p></li><li><p>Strong working knowledge of **Microsoft Excel**.</p></li><li><p>Experience with ERP systems and accounting software such as SAP, Oracle, QuickBooks, Zoho Books, or similar platforms will be an added advantage.</p><br></li></ul><p><strong> Language Requirements</strong></p><ul><li><p>Fluency in Arabic (written and spoken) is mandatory for dealing with local customers, vendors, auditors, banks, and authorities.</p></li><li><p>Good command of English (written and spoken) is mandatory for communication with management and international stakeholders.</p></li></ul><p></p></section>