وظائف إدارة علاقات العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Labor Relations Officer is responsible for the resolution of employee issues, HR communication, sta? satisfaction and other related HR initiatives. The role performs administrative functions in various personnel policies that a?ect people at work such as work conditions, performance management, equal opportunities, and absence management and grievance procedures to ensure e?ective service and encourage harmonious industrial relations in the organization.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Process, track and record employee movements such as separation, resignations, terminations in various conditions as advised by Labor Operations Manager.</p><br> <p>Arrange tickets and exit permits from Head Office/Immigration and coordinating with camp managers or relevant managers for deportation of separated workers.</p><br> <p>Prepare separation documents like resignation, termination for various reason, as per instruction by Operations Manager.</p><br> <p>Process, track and record various types of leaves (Annual, Unpaid, Emergency and Sick Leaves) of Staff and Labors including their tickets and exit permits from Head Office and implement through Camps.</p><br> <p>Prepare worker’s duty resumption related to Annual Leave, Emergency Leave, Sick Leave and arranging all the signatory</p><br> <p>and information provided to Data Entry Operators for updating the system.</p><br> <p>Confirm through Recruitment Department regarding New Arrivals, actual and accurate recording and reporting the same within Departments like, HR, Operations, Camps and PMV.</p><br> <p>Process visa requirement like, Blood Group Test, Medical and Fingerprints in coordination with Head Office and Camps.</p><br> <p>Update mastersheet for department records with information of Active Manpower, Leave, Separation and other additional required data on daily basis and distributing among colleagues for routine work.</p><br> <p>Follow up with HR and Payroll Departments regarding Staff related HR issues.</p><br> <p>Receives Employment Contracts for Employee’s Signature and dispatching to HR.</p><br> <p>Process renewal of Worker’s RP, Passport and other related issues.</p><br> <p>Coordinate with HR Department (Head Office) for urgent issues like passport undertaking, RP renewal and healthcard Renewal.</p><br> <p>Prepare reimbursement documents like medical expense related to site accident cases.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Knowledge in Qatar Law</p><br> <p>Knowledge of implementation and maintenance of Policies and Procedures</p><br> <p>Knowledge of the whole organization structure</p><br> <p>Knowledge of employment terms and conditions</p><br> <p>Knowledge in computer MS applications such as Excel and Word and other related software application</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>AI Fluency<br>Quality<br>Leadership<br>Labor Contracts L2<br>SAP ERP Human Resources L2<br>Labor Employee Relations L2<br>Grievance Procedures L2<br>Agility<br>Labor Compliance L2<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in any related field<br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>ZAIN2403 - Government Relations Coordinator • Operation Zain Iraq • Division Facilities &amp; Administration • Location Iraq - Karbelaa • Closing Date 20-Jul-2026</p><p>Role Purpose Zain Iraq is actively recruiting to hire Government Relations Coordinator, the jobs at this level are responsible for providing technical and administrative support during the execution of all activities related to government relations and management of regulatory operations. Positions in this family will also contribute to reporting governmental relations status in regions and regulator complaint management and handling.</p><p>Responsibilities • Understand Government and Regulatory Relations strategy and plans, and participate in the achievement of objectives and targets • Implement Government and Regulatory Relations policies and procedures to ensure that regulatory compliance is maintained or enhanced • Maintain information libraries where needed, identify new sources of information, and respond to ad hoc requests for data, information, or analysis • Research government regulations and statutory requirements and report changes/amendments to H.Q for action to contribute to keeping an updated file • Identify any new governmental procedures in the area of operations and communicate with the supervisor to support proper decision-making • Update the supervisor on the regional political environment status and directions to help decision-making • Work on processes relating to Governmental issues concerning Zain IQ operational requirements, including the issuance of visas, work permits, licenses, airport relations, green zone entry permits, regulatory permits, etc, reports delays that will influence the business negatively</p><p>Education, Experience and Competencies • Bachelor s degree in a business administration-related field or equivalent Experience • Up to 2 years of experience in related field Competencies Behavioural • Serving our Customers • Achievement Driven • Information Seeking • Relationship Building Technical • Oral Communication • Written Communication • Managing Information • Technology Application • IT User Support • Sales Management DEI Competency • Courage to Engage • Addressing Bias • Allyship About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): • Resume/CV • Highest Education Qualification Apply for This Vacancy Back</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education, Experience and Competencies</strong></p><ul><li>Bachelor s degree in a business administration-related field or equivalent</li><li><strong>Experience</strong></li><li>Up to 2 years of experience in related field</li><li><strong>Competencies</strong></li><li><strong>Behavioural</strong><ul><li>Serving our Customers</li><li>Achievement Driven</li><li>Information Seeking</li><li>Relationship Building</li></ul></li><li><strong>Technical</strong><ul><li>Oral Communication</li><li>Written Communication</li><li>Managing Information</li><li>Technology Application</li><li>IT User Support</li><li>Sales Management</li></ul></li><li><strong>DEI Competency</strong><ul><li>Courage to Engage</li><li>Addressing Bias</li><li>Allyship</li></ul></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Site Management Supervisor is responsible for (Supervisor) all aspects of site acquisition, lease negotiations, contract renewals, coordination of security activities. This role involves field-based tasks to ensure site accessibility, security compliance, and operational readiness while maintaining smooth relationships with site owners and resolving site-related issues of connecting sites with NGP &amp; LDG, maintenance what related to NGP or LDG, site functionality, safety, and compliance, collaboration with vendors, government committees, fuel supply, follow up, solve. Follow up, solve and complete/achieving all tasks in the best way to implement all corporate goals and requirements in a way that reflects positively on the company. Supervising Site Acquisition, connection of electricity to the sites processes until final stage, follow up all issues that related to connecting NGP, local generator &amp; Water to the sites &amp; buildings all areas Supervising maintenance for the NGP &amp; LDG of the sites &amp; buildings all areas Supervising Collecting, preparing list &amp; auditing Site Grid Power Elec.bill, LDG bill &amp; Water bills of the sites &amp; buildings all areas. Supervise removal of grass and other landscaping issues by coordinating outsourced workers Supervising safety in the sites. Supervising Fuel Management &amp; Monitoring Supervising Sites Security &amp; Access Control Supervising Reporting, Auditing &amp; Compliance Supervising Negotiate lease terms and rent with new and existing site owners (private and shared sites). Supervising Prevent and manage site outages and complaints through calls or site visits.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma Or Bachelor s degree</li><li>Experience (6-10years )</li><li>Motivation for improving and empowering others</li><li>Problem solving and decision-making abilities</li><li>Promoting Teamwork to demonstrate interest, skills, and success</li><li>Computer skill (Word, excel, outlook &amp; Power Point)</li><li>Language skills (Arabic, English) speaking &amp; writing</li><li>Negotiation skill. (Tactful in speaking negotiations)</li><li>Ability to convince other.</li><li>Ability to work under stress.</li><li>Have public Relation.</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Shaping Strategy Driving Change</li><li>Technical Competencies: Business Case Development Conflict Resolution Fuel Management Problem Solving Negotiation Local Language Knowledge Government Relations Mechanical, Electrical &amp; Plumbing Knowledge</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Public Relations Officer is responsible in managing all media and public relations activity both internally and externally. The role ensures that the organization has the profile and level of publicity that supports and ensures that the messaging is in line with the organization's vision and brand.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement public relations strategies to enhance the organization's image and visibility.</p><br> <p>Create and distribute press releases and media materials to targeted media outlets.</p><br> <p>Cultivate and maintain relationships with journalists, bloggers, and key media contacts.</p><br> <p>Coordinate and manage media interviews, press conferences, and other public appearances.</p><br> <p>Monitor and analyze media coverage to assess the effectiveness of PR strategies.</p><br> <p>Respond to inquiries from the media and the public in a timely and professional manner.</p><br> <p>Collaborate with internal teams to ensure consistent messaging and branding.</p><br> <p>Plan and execute public relations events, product launches, and promotional activities.</p><br> <p>Manage and update content on the organization's website and social media platforms.</p><br> <p>Provide crisis communication support and manage damage control in case of negative publicity.</p><br> <p>Research and stay informed about industry trends, competitors, and relevant news.</p><br> <p>Prepare executives and spokespersons for media interactions and public speaking engagements.</p><br> <p>Evaluate sponsorship and partnership opportunities to enhance the organization's reputation.</p><br> <p>Track and report on key performance indicators (KPIs) related to public relations efforts.</p><br> <p>Collaborate with marketing teams to align PR activities with overall marketing strategies.</p><br> <p>Advise leadership on public relations matters and potential reputational risks.</p><br> <p>Stay current on ethical standards and industry best practices in public relations.</p><br> <p>Foster positive relationships with stakeholders, including customers, employees, and community members.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Experience in managing media relations in a Local Authority and /or private sector environment</p><br> <p>Business awareness and a good knowledge of current affairs including knowledge of local government services and/or the private sector.</p><br> <p>Taking initiative Excellent communication skills. </p><br> <p>Excellent presentation skills.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Public Relations L2<br>Standards and Procedures L2<br>Relationship Management L2<br>Clerical/Administrative L2<br>Adminstrative Services L2<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Business Administration or any related field<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire </span><span>Government Relations Coordinator, the jobs at this level are responsible for providing technical and administrative support during the execution of all activities related to government relations and management of regulatory operations. Positions in this family will also contribute to reporting governmental relations status in regions and regulator complaint management and handling.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Government and Regulatory Relations strategy and plans, and participate in the achievement of objectives and targets</span></p><br></li><li><p><span>Implement Government and Regulatory Relations policies and procedures to ensure that regulatory compliance is maintained or enhanced</span></p><br></li><li><p><span>Maintain information libraries where needed, identify new sources of information, and respond to ad hoc requests for data, information, or analysis</span></p><br></li><li><p><span>Research government regulations and statutory requirements and report changes/amendments to H.Q for action to contribute to keeping an updated file</span></p><br></li><li><p><span>Identify any new governmental procedures in the area of operations and communicate with the supervisor to support proper decision-making&nbsp;</span></p><br></li><li><p><span>Update the supervisor on the regional political environment status and directions to help decision-making</span></p><br></li><li><p><span>Work on processes relating to Governmental issues concerning Zain IQ operational requirements, including the issuance of visas, work permits, licenses, airport relations, green zone entry permits, regulatory permits, etc, reports delays that will influence the business negatively</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioural</span></p><br><ul><li><p><span>Serving our Customers </span></p><br></li><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Relationship Building </span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral Communication</span></p><br></li><li><p><span>Written Communication</span></p><br></li><li><p><span>Managing Information&nbsp;</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support </span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>DEI&nbsp; Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary SkillUp MENA is looking for a dynamic and well-connected Public Relations Specialist to strengthen the company's presence in the Iraqi market. The ideal candidate will be responsible for building and maintaining relationships with government entities, corporate organizations, educational institutions, media outlets, and strategic partners. This role will support business development initiatives, enhance brand visibility, and ensure effective communication with key stakeholders across Iraq.</p><p>Key Responsibilities</p><ul><li>Develop and implement public relations strategies to strengthen SkillUp MENA's brand presence in Iraq.</li><li>Build and maintain strong relationships with government entities, ministries, educational institutions, chambers of commerce, and corporate organizations.</li><li>Coordinate meetings, networking events, conferences, exhibitions, and public engagements.</li><li>Represent SkillUp MENA at industry events and maintain a professional company image.</li><li>Prepare press releases, official statements, presentations, and corporate communications.</li><li>Collaborate with the Marketing team to support campaigns, product launches, and company announcements.</li><li>Identify partnership opportunities with public and private sector organizations.</li><li>Monitor media coverage and provide reports on public perception and market trends.</li><li>Manage crisis communications and support reputation management when required.</li><li>Coordinate sponsorships, community engagement activities, and corporate social responsibility initiatives.</li><li>Support the Sales and Business Development teams by facilitating introductions and strengthening strategic relationships.</li><li>Ensure all external communications align with the company's brand guidelines and objectives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Public Relations, Communications, Marketing, Business Administration, Journalism, or a related field.</li><li>3 5 years of experience in Public Relations, Corporate Communications, Government Relations, or Business Development.</li><li>Strong network within the Iraqi public and private sectors is highly preferred.</li><li>Experience working with educational institutions, training providers, or technology companies is an advantage.</li><li>Knowledge of the Iraqi business environment and government processes.</li><li>Excellent communication and interpersonal skills.</li><li>Strong relationship-building and networking abilities.</li><li>Public speaking and presentation skills.</li><li>Event planning and coordination.</li><li>Media relations and corporate communications.</li><li>Negotiation and stakeholder management.</li><li>Problem-solving and organizational skills.</li><li>Ability to manage multiple priorities and deadlines.</li><li>Proficiency in Microsoft Office and digital communication tools.</li><li>Fluent in Arabic; English proficiency is required.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire &nbsp;</span><span>Customer Service Representative, </span><span>who are responsible</span><span> for </span><span>handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioural</span></p><br><ul><li><p><span>Serving our Customers </span></p><br></li><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Relationship Building </span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral Communication</span></p><br></li><li><p><span>Written Communication</span></p><br></li><li><p><span>Managing Information&nbsp;</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support </span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>DEI&nbsp; Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br>Job Description <br>Job Requirements - Experience and Education <br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.<br> Escalate unresolved or complex issues to the relevant department and follow up until closure.<br> Maintain detailed and accurate records of customer interactions, transactions and complaints.<br> Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.<br> Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.<br> Education: Bachelor’s degree in Business Administration or relative field.<br> Languages: Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.<br> Availability: Ability to work on a shift rotation.<br> Experience: Minimum of 1 year experience in customer service or a related field</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.<br> Escalate unresolved or complex issues to the relevant department and follow up until closure.<br> Maintain detailed and accurate records of customer interactions, transactions and complaints.<br> Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.<br> Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.<br> Education: Bachelor’s degree in Business Administration or relative field.<br> Languages: Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.<br> Availability: Ability to work on a shift rotation.<br> Experience: Minimum of 1 year experience in customer service or a related field</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Supervise daily operations of the Customer Care team to ensure service quality and efficiency.<br> Monitor team performance and ensure all customer inquiries are handled within defined SLAs.<br> Provide continuous guidance, coaching and support to team members.<br> Handle escalated customer complaints and ensure proper resolution.<br> Prepare and share daily, weekly and monthly performance reports.<br> Provide detailed statistical feedback to management for evaluation and reward purposes.<br> Ensure all team members are updated on new products, features, policies, and incidents.<br> Identify performance gaps and develop action plans to improve team productivity.<br> Conduct regular performance reviews and one-on-one sessions with team members.<br> Maintain and update department FAQs and knowledge base.<br> Ensure adherence to company policies, procedures and compliance requirements.<br> Monitor team attendance, adherence and shift scheduling.<br> Support on onboarding of new comers.<br> Identify process improvement opportunities and recommend solutions.<br> Coordinate with other departments to resolve customer issues.<br> Manage workload distribution to ensure balanced team performance.<br> Track and improve KPIs (CSAT, FCR, FRT, AHT, SLAs).<br> Education: Bachelor’s degree in Business Administration, Communications or a related field.<br> Languages: Arabic (mandatory) and good command of English (spoken and written).<br> Availability: Flexibility to work rotating shifts.<br> Experience: Minimum 1–2 years in customer service or a related field is required.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>About Zaincash</strong> </p> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq. </p> <p> </p> <p> <strong>Responsibilities:</strong> </p> <ul> <li>Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.</li> <li>Escalate unresolved or complex issues to the relevant department and follow up until closure.</li> <li>Maintain detailed and accurate records of customer interactions, transactions and complaints.</li> <li>Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.</li> <li>Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li> <strong>Education:</strong> Bachelor s degree in Business Administration or relative field.</li> <li> <strong>Languages:</strong> Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.</li> <li> <strong>Availability:</strong> Ability to work on a shift rotation.</li> <li> <strong>Experience:</strong> Minimum of 1 year experience in customer service or a related field</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supervise daily operations of the Customer Care team to ensure service quality and efficiency. Monitor team performance and ensure all customer inquiries are handled within defined SLAs. Provide continuous guidance, coaching and support to team members. Handle escalated customer complaints and ensure proper resolution. Prepare and share daily, weekly and monthly performance reports. Provide detailed statistical feedback to management for evaluation and reward purposes. Ensure all team members are updated on new products, features, policies, and incidents. Identify performance gaps and develop action plans to improve team productivity. Conduct regular performance reviews and one-on-one sessions with team members. Maintain and update department FAQs and knowledge base. Ensure adherence to company policies, procedures and compliance requirements. Monitor team attendance, adherence and shift scheduling. Support on onboarding of new comers. Identify process improvement opportunities and recommend solutions. Coordinate with other departments to resolve customer issues. Manage workload distribution to ensure balanced team performance. Track and improve KPIs (CSAT, FCR, FRT, AHT, SLAs).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Education:</b> Bachelor s degree in Business Administration, Communications or a related field.</p><p><b>Languages:</b> Arabic (mandatory) and good command of English (spoken and written).</p><p><b>Availability:</b> Flexibility to work rotating shifts.</p><p><b>Experience:</b> Minimum 1 2 years in customer service or a related field is required.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire &nbsp;</span><span>Customer Service Representative, </span><span>who are responsible</span><span> for </span><span>handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioural</span></p><br><ul><li><p><span>Serving our Customers </span></p><br></li><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Relationship Building </span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral Communication</span></p><br></li><li><p><span>Written Communication</span></p><br></li><li><p><span>Managing Information&nbsp;</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support </span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>DEI&nbsp; Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<p>Remote Migration Agent Assistant / Interpreter – Iraq</p><p>We are seeking a reliable and professional <strong>Migration Agent Assistant / Interpreter</strong> based in Iraq to support an Australian migration practice with a growing Iraqi client base.</p><p>This is a <strong>remote position</strong> suitable for a candidate with strong communication, interpretation and administrative skills. The successful applicant will assist with communication between the Registered Migration Agent and clients in Iraq.</p><p>Key Responsibilities</p><ul><li>Provide interpretation during telephone, Zoom and online client consultations.</li><li>Translate client communications and documents between English and relevant local languages.</li><li>Communicate with clients to collect documents and information requested by the Migration Agent.</li><li>Assist clients in understanding document checklists, appointments and application procedures.</li><li>Follow up with clients regarding outstanding documents and information.</li><li>Organise client records and provide general administrative support.</li><li>Maintain strict confidentiality when handling personal and migration-related information.</li><li>Refer all legal and migration advice to the Registered Migration Agent.</li></ul><p>Essential Requirements</p><ul><li>Fluent written and spoken <strong>English and Arabic</strong>.</li></ul><p>&nbsp;</p>