وظائف التسويق عبر وسائل التواصل الاجتماعى

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Mövenpick Hotel Al Zaytoon Baghdad</strong> is a premium five-star hotel committed to delivering exceptional hospitality experiences through world-class service, modern facilities, and genuine guest care. As part of the globally recognized Mövenpick Hotels &amp; Resorts brand under Accor, the hotel combines Swiss hospitality traditions with local warmth to provide memorable stays for business and leisure travelers alike.</p><br><p>Strategically located in Baghdad, the hotel offers elegant accommodations, diverse dining experiences, state-of-the-art meeting and event facilities, wellness and recreation amenities, and personalized services designed to exceed guest expectations. We proudly serve corporate clients, government organizations, diplomatic missions, international companies, travel partners, and individual guests with professionalism, integrity, and attention to detail.</p><br><p>At Mövenpick Hotel Al Zaytoon Baghdad, our success is driven by our dedicated Heartists®, who are passionate about creating meaningful guest experiences while fostering a culture of respect, teamwork, innovation, and continuous development. We are committed to operational excellence, sustainable business practices, and delivering outstanding value to our guests, partners, and community.</p><br><br>Job Description<br><br><p>We're looking for a dynamic and results-driven Marketing Executive to join our organization in Baghdad, Iraq. In this pivotal role, you'll develop and execute comprehensive marketing strategies that drive brand awareness, customer engagement, and business growth. You'll work collaboratively across departments to create innovative campaigns, manage media relations, and deliver compelling marketing communications that resonate with our target audience. This is an excellent opportunity for a detail-oriented professional who is passionate about marketing excellence and eager to make a meaningful impact in a fast-paced, supportive environment.</p><br><ul><li>Develop and execute integrated marketing campaigns and promotional strategies that align with organizational goals and support sales initiatives</li><li>Maintain and cultivate strong relationships with local and international media contacts; manage media lists across travel, leisure, lifestyle, entertainment, business, and industry-specific sectors</li><li>Create and distribute compelling news releases, press kits, and media materials; coordinate media placements and secure valuable press coverage</li><li>Manage and regularly update the organization's website, ensuring content is current, engaging, and optimized for target audiences</li><li>Produce high-quality marketing collateral including newsletters, brochures, promotional materials, social media content, and in-room information guides</li><li>Monitor news coverage and media mentions; analyze competitive landscape and circulate relevant insights internally</li><li>Develop and maintain comprehensive photo and electronic libraries of organizational leadership, products, and key assets</li><li>Serve as organizational spokesperson when designated, delivering official statements to media and managing communications during critical situations</li><li>Analyze marketing performance metrics and campaign effectiveness; prepare detailed reports and recommendations for continuous improvement</li><li>Collaborate with sales, food and beverage, and other departments to align marketing efforts with departmental objectives and initiatives</li><li>Manage marketing budgets efficiently and track expenditures to ensure optimal resource allocation</li><li>Identify and explore innovative media opportunities and strategic partnerships that provide value and expand market reach</li><li>Organize and coordinate marketing events, product launches, and promotional activities</li><li>Stay current with industry trends, digital marketing platforms, and emerging technologies to keep the organization competitive</li></ul><br>Qualifications<br><br><ul><li>Bachelor's Degree in Marketing, Communications, Public Relations, Business, or related field</li><li>Minimum 3 years of professional experience in marketing communications, public relations, or a similar marketing role; or 2 years of progressive experience in a comparable capacity</li><li>Excellent reading, writing, and oral proficiency in the English language with strong communication skills</li><li>Proven expertise in media relations, press management, and stakeholder communications</li><li>Demonstrated experience developing and executing marketing campaigns and promotional strategies</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and content management systems</li><li>Strong knowledge of digital marketing platforms, social media management, and website optimization</li><li>Experience with data analysis, marketing metrics, and performance reporting</li><li>Familiarity with CRM software and marketing automation tools (preferred)</li><li>Excellent project management and organizational skills with the ability to manage multiple initiatives simultaneously</li><li>Strong analytical and problem-solving abilities with a detail-oriented approach</li><li>Creative thinking and innovative mindset with the ability to develop compelling marketing narratives</li><li>Collaborative team player with strong interpersonal skills and the ability to work effectively across departments</li><li>Budget management experience and financial acumen</li><li>Knowledge of the Baghdad market and regional business landscape is a plus</li><li>Ability to work independently and take initiative while remaining flexible and responsive to changing priorities</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br>&nbsp;</p><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We're looking for a strategic and results-driven <strong>Marketing Manager</strong> to join our dynamic team in Baghdad, Iraq. In this pivotal role, you will develop and execute comprehensive marketing strategies that drive brand awareness, customer engagement, and business growth. Reporting to senior leadership, you'll have the opportunity to make a visible impact by leading innovative marketing initiatives across multiple channels while fostering a collaborative and inclusive team environment.</p> <ul> <li>Develop and execute strategic marketing plans that align with organizational goals and drive measurable business results</li> <li>Lead the creation and implementation of integrated marketing campaigns across digital, social media, and traditional channels</li> <li>Analyze market trends, competitor activity, and customer insights to identify growth opportunities and inform strategic decisions</li> <li>Build and mentor a high-performing marketing team, fostering a collaborative culture of innovation and continuous improvement</li> <li>Oversee content strategy and creation, ensuring brand consistency and messaging resonance across all touchpoints</li> <li>Develop and manage brand positioning, ensuring clear differentiation in the marketplace</li> <li>Collaborate with cross-functional teams including sales, product, and operations to align marketing efforts with broader business objectives</li> <li>Utilize marketing automation tools and analytics platforms to track campaign performance and optimize results</li> <li>Manage key stakeholder relationships and communicate marketing performance through clear, data-driven reporting</li> <li>Stay current with industry best practices, emerging technologies, and market developments to keep the organization competitive</li> <li>Champion a customer-focused approach, ensuring all marketing initiatives prioritize customer needs and experiences</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in Marketing, Business, Communications, or a related field</li> <li>Minimum 5 years of progressive marketing experience, with at least 2 years in a marketing leadership or management role</li> <li>Demonstrated success developing and executing marketing strategies that delivered measurable business impact</li> <li>Strong proficiency in digital marketing, e-commerce, social media platforms, and marketing automation tools</li> <li>Excellent analytical skills with the ability to interpret data, identify trends, and translate insights into actionable strategies</li> <li>Exceptional communication, presentation, and storytelling abilities</li> <li>Strong project management skills with the ability to manage multiple initiatives simultaneously in a fast-paced environment</li> <li>Experience leading, mentoring, and developing high-performing teams</li> <li>Demonstrated ability to collaborate effectively across departments and build strong stakeholder relationships</li> <li>Commercial acumen with a customer-focused mindset and understanding of market segmentation</li> <li>Strong organizational skills with meticulous attention to detail</li> <li>Ability to think strategically while executing tactically with efficiency and precision</li> <li>Experience in content strategy, brand management, and campaign development</li> <li>Flexibility and resilience in adapting to changing market conditions and organizational priorities</li> </ul></p><p></p>

<p><b>Job Titl</b>e: GBV and Gender Equality Technical Advisor Location: Erbil, Kurdistan Region, Iraq (KRI), with occasional travel to other areas of KRI. Type of position: Employment contract/ Expat or National Contract Length of Contract: 12 Months Compensation and Benefits: Competitive salary and benefits commensurate with skills and experience.&nbsp;</p><p><br></p><p>Technical Leadership, Program Planning and Design, and Innovation (40%)</p><p>Serve as the technical authority for the thematic pillar, providing technical and programmatic leadership for the design and implementation of all associated curricula and implementation standards.</p><p>Translate SEED s broad strategic goals and objectives into actionable interventions and engagements.</p><p>Serve as the primary technical advisor for cross-unit initiatives for this pillar integrating best practices into all organizational programs and strategies.</p><p>Lead the creation of SOPs, policies, and guidance documents regarding PSS implementation, community engagement, and accountability standards for this pillar.</p><p>Collaborate closely with other technical advisors to synchronize strategies, share best practices, and co-design technical tools that drive the unit s objectives.</p><p>Work closely with program managers to bridge the gap between technical design and operational feasibility/implementation.</p><p>Regularly assess the product portfolio to identify opportunities for new implementations or expansion into new geographic areas.</p><p>Lead the design and development of new tools, curricula, facilitator manual, and programmatic materials tailored to community needs, ensuring survivor-centred and trauma-informed approaches are maintained across all pertinent interventions</p><p>Ensure all technical products are culturally sensitive, contextually relevant, and consistent with SEED s strategic objective.</p><p>Provide data-driven basis for program planning and design through technical reports and briefs that reflect the progress and challenges of the thematic pillar.</p><p>Capacity Building and Technical Supervision (30%)</p><p>In close collaboration with other Technical Advisors, as well as pertinent colleagues from external departments, lead on ensuring PSS Staff Onboarding Package is updated, relevant and fit for purpose.</p><p>Coordinate with the PSS &amp; Community Development Unit to ensure all PSS Staff (coordinators, facilitators, mobilisers and other staff as requested) have been properly onboarded, and refresher support is provided as required.</p><p>Provide technical advice to support program development and implementation to ensure maximum impact and consistency to program/project managers and Program Development and Management Unit.</p><p>Lead or support (as appropriate) the development and revision of PSS Curricula, including the creation of all materials, facilitator manuals and training materials</p><p>Ensure PSS Staff are fully trained and equipped to deliver SEED s thematic curricula with high quality, through direct provision of training, Training of Trainers, and support to dedicated trainers as appropriate.</p><p>Contribute to the development / refinement of tools and guidance for coaching and technical supervision to PSS Staff.</p><p>Provide / support in the provision of regular technical supervision and coaching, to maintain staff well-being, high-quality session delivery and consistency across the pillar to support PSS Staff in the field.</p><p>Monitoring, Evaluation, Accountability, and Learning (20%)</p><p>Support in the review and revision of SEED Standard Indicators aligned with this pillar, including articulating and defining indicators, and identifying / developing appropriate means of verification for their measurement, and support as necessary in results analysis</p><p>Collaborate closely with MEAL to conduct comprehensive community needs assessments and ensure all findings directly shape program planning and design.</p><p>Contribute to / lead on (as appropriate) the design and implementation of monitoring and evaluation (M&amp;E) frameworks and data collection tools to rigorously track the progress, outcomes, and long-term impact of the pillar s interventions.</p><p>Ensure all pillar activities are systematically monitored, documented, evaluated, and reported to maintain high standards for data integrity and technical accountability, ensuring accountability to affected populations / program participants at all stages.</p><p>Support the synthesis and analysis of insights with PSS Staff to refine programs and strengthen future programs</p><p>Monitor the effectiveness of training materials in partnership with MEAL using field observations and PSS team facilitation experiences to continuously improve technical resources.</p><p>Lead regular technical learning sessions to disseminate compiled results and synthesized data from pillar-level activities to the wider team contributing to organizational knowledge.</p><p>Maintain learning and feedback mechanisms to continuously refine technical products based on real-time field data, community shifts, and changes in internationally recognized minimum standards.</p><p>Support the safe and meaningful participation of women, girls, men and boys program participants at all stages of the program cycle..</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li><li><strong>Communication, Coordination, and Representation (10%)</strong><ul><li>Produce high-quality reports, policy briefs, presentations, and multimedia content focused on SEED s work with a specific emphasis on both pillar and community development initiatives.</li><li>Support the development of programmatic materials tailored for diverse stakeholders to raise awareness and promote SEED s mission.</li><li>Write and review articles, social media posts, and website content to ensure technical accuracy and alignment with SEED s strategic goals.</li><li>Provide technical input for all promotional materials and ensure all public-facing content adheres to SEED s Storytelling Policy.</li><li>Represent SEED in relevant forums, conferences, and working groups; share insights on interventions and approaches to advocate for the organization s goals with key stakeholders.</li></ul></li><li><strong>Essential Criteria: Education and Experience</strong><ul><li>Required: Bachelor s degree in Gender/Women s Studies, Psychology, Social Work, International Development, Human Rights, Public Health, or a related field with at least 5 years of progressive experience in technical leadership or advisory roles.</li><li>Preferred: Master s degree in a relevant field with at least 3 years of experience in a technical leadership capacity.</li><li>Proven experience in the humanitarian or development sector, with a specific technical focus on GBV prevention and response, gender equality, and women s empowerment.</li><li>Demonstrated experience in strategic program design and providing technical supervision to multi-disciplinary teams.</li><li>A proven track record of building staff capacity through the design and delivery of training, coaching, and mentorship.</li><li>Proven track record of supporting and partnering with government and non-government agencies, with the ability to communicate effectively on sensitive topics</li></ul></li><li><strong>Technical Expertise</strong><ul><li>Deep technical knowledge of GBV prevention and response, social norm change, and rights-based programming; experience engaging men and boys as allies is a strong asset.</li><li>Expert-level experience in curriculum development and creating culturally sensitive tools (SOPs, guidance notes, and training manuals).</li><li>Strong background in psychosocial support and community development; experience in social cohesion and social and behavioral change initiatives is an asset.</li><li>Proficiency in designing MEAL frameworks, conducting needs assessments, and utilizing data to refine technical interventions.</li></ul></li><li><strong>Context and Skills</strong><ul><li>Experience working in humanitarian and/or development settings is a must; specific experience in the Middle East, particularly Iraq or the Kurdistan Region, is a significant asset.</li><li>Exceptional written and verbal English skills are required; proficiency in Kurdish (Sorani) and/or Arabic is highly desirable.</li><li>Advanced proficiency in Google Workspace and other digital tools.</li><li>Deep commitment to SEED s mission, values, and ethical standards, including a strong understanding of Do No Harm principles.</li><li>Demonstrated commitment to gender equality and inclusive programming.</li></ul></li></ul>

<p>Job Summary We are looking for a Marketing Officer to support and implement marketing, advertising, promotional, and communication activities in Iraq. The role will help strengthen brand awareness, promote the Bank s products and services, and support marketing events, digital activities, media relations, and CSR initiatives in line with the Bank s strategy and corporate identity. Key Responsibilities Implement and monitor marketing, advertising, and promotional plans and campaigns. Coordinate marketing campaigns for the Bank s products and services in the Iraqi market. Support the development of marketing and advertising content in line with the Bank s brand identity. Coordinate with advertising agencies, media outlets, and external vendors. Organize and monitor marketing events, activities, and promotional initiatives. Conduct market, customer, competitor, and product research and provide relevant insights. Monitor the Bank s corporate identity across branches, marketing materials, and digital channels. Coordinate social media and digital content with the relevant teams. Support sponsorships, community initiatives, and Corporate Social Responsibility (CSR) activities. Monitor media coverage and public communications related to the Bank. Prepare regular reports on marketing campaigns, events, and activities. Ensure compliance with the Bank s policies, procedures, corporate identity, and applicable Iraqi regulations.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements Bachelor s degree in Marketing, Business Administration, Media, or a related field . Minimum 3 years of relevant experience , preferably in Marketing. Excellent English communication skills , both written and spoken. Strong communication, interpersonal, organizational, and analytical skills. Good computer skills and ability to work with relevant systems. Knowledge of banking products and services and familiarity with the Iraqi banking environment . Knowledge of Central Bank of Iraq regulations is an advantage. Ability to work under pressure and manage multiple activities effectively. Strong coordination and persuasion skills.</p>

<p><b>Purpose for this Service:</b></p><p>The ILO is seeking a qualified event management service provider to deliver the venue, interpretation, catering, printing, media, visibility and logistical services required for the 2 events in Erbil.</p><p>High-level Event: Five Years of Social Protection Reform in the Kurdistan Region – Monday 31 August</p><p>2026, from 09:00 to 13:00.</p><p>The event marks five years of the EU-UN Joint Programme's support to social protection reform in the Kurdistan Region. The standard of delivery expected is that of a national event attended by senior government officials, the diplomatic community and senior ILO representatives.</p><p>The service provider will be responsible for ensuring the smooth organization of the event, including venue arrangements, interpretation services, catering, meeting materials, media and visibility requirements, participant support, and all related logistical coordination in line with ILO standards.</p><p>Registration opens at 08:30 hrs. The date is indicative and may be moved within the contract period by written instruction of the ILO.</p><p>• Facilitate a well-organized high-level launch event on 1 September 2026, from 09:00 to 13:00, for up to 80 participants in a four-star or five-star hotel approved by UNDSS.</p><p><br></p><p>• Provide simultaneous interpretation in Kurdish (Sorani), Arabic and English, with sufficient professional interpreters, booths/equipment and headsets for up to 80 participants, including access to interpretation channels for remote participants.</p><p>• Arrange 2-night accommodation and DSA for eligible participants travelling from Duhok, Sulaymaniyah, Halabja and Baghdad, and arrange round-trip Baghdad-Erbil-Baghdad air tickets for nine Baghdad participants.</p><p>• Provide the materials and setup required for formal validation and adoption of the Forum Terms of Reference, including printed ToR copies, an adoption/signing table and an approved branded backdrop/photo area.</p><p>High-Level Event: Launch of KRI Social Dialogue Forum – Tuesday 01 September 2026, from 09:00 to 11:00</p><p>The launch event seeks at establishing an institutional and formal arrangement for social dialogue within the Kurdistan Region of Iraq (KRI)</p><p>The service provider will be responsible for ensuring the smooth organization of the event, including venue arrangements, interpretation services, catering, meeting materials, media and visibility requirements, participant support, and all related logistical coordination in line with ILO standards.</p><p><br></p><p>• Facilitate a well-organized half-day high-level event in Erbil for up to 60 participants, in a four-star or five-star hotel approved by the United Nations Department of Safety and Security.</p><p>• Support all arrangements for simultaneous English and Kurdish (Sorani) interpretation, hybrid connection, catering, printing, media coverage, visibility materials, and accommodation for participants travelling from outside Erbil.</p><p>• Ensure logistical and technical arrangements for a half-day event are complete, tested and in place before the opening session, in accordance with ILO branding and operational requirements.</p><p><br></p><p>Event date(s) from/to:</p><p>High-level Event: Five Years of Social Protection Reform in the Kurdistan Region – Monday 31 August 2026, from 09:00 to 13:00. Registration opens at 08:30 hrs. The date is indicative and may be moved within the contract period by written instruction of the ILO.</p><p><br></p><p>High-Level Event: Launch of KRI Social Dialogue Forum – Tuesday 01 September 2026, from 09:00 to 11:00</p><p>Venue: Erbil, Kurdistan Region of Iraq.</p><p><br></p><p>Number of Participants:</p><p>High-level Event: Five Years of Social Protection Reform in the Kurdistan Region</p><p>Total expected participants: 40 to 60, costed against a ceiling of 60, including:</p><p>Kurdistan Regional Government, Ministry of Labour and Social Affairs:</p><p>• The Deputy Minister, the General Directorate of Labour and Social Security and the Directorates of Social Security (up to 20)</p><p>Ministry of Planning and Prime Minister's Office:</p><p>• The Ministry of Planning, including the Kurdistan Region Statistics Office and the Department of International Cooperation, and the Prime Minister's Office (up to 15)</p><p>Workers' and employers' organizations:</p><p>• (up to 8)</p><p>International Labour Organization:</p><p>• Deputy Regional Director, ILO Regional Office for Arab States, the Social Protection Specialist and the project team (up to 6)</p><p>Delegation of the European Union to Iraq, United Nations agencies and other development partners:</p><p>• (up to 6)</p><p>Launch of the Kurdistan Social Dialogue Forum - 1 September 2026:</p><p>Total expected participants up to 80, costed against a ceiling of 80, including:</p><p>• Representatives from the four governorates of the Kurdistan Region Duhok, Sulaymaniyah and Halabja), including MoLSA, workers’ and employers’ representatives (up to 18)</p><p>• Additional Erbil-based participants and high-level guests (approximately 30).</p><p>• Iraq Social Dialogue Forum delegation from Baghdad: government, workers’ and employers’ representatives, including the Deputy Minister of Labour and Social Affairs (9).</p><p>• ILO and other invited high-level participants within the overall ceiling of 80.</p><p>Indicative Agenda</p><p>Conditions that must be met in the hall:</p><p><br></p><p>1) The halls should have enough space for sitting, including registration table at the entrance, per each day</p><p>2) The Hall should be sufficiently bright with good light and air conditions.</p><p>3) The hotel should have full considerations for disability access</p><p><br></p><p>4) The hotel shall arrange for fully functional electronic and audio-visual equipment and event materials (such as banners and/ or flags banners, data shows, wireless microphones, audio systems, teleconference equipment and similar items)</p><p>5) Fiber link with minimum speed of 32 Mbps.</p><p>6) Flipcharts with stands, whiteboard with paper, and markers</p><p><br></p><p>For the 1 September event, the service provider shall arrange round-trip Baghdad-Erbil-Baghdad air tickets for nine participants from the Iraq Social Dialogue Forum.</p><p>8) 8) All visibility materials follow the applicable ILO and programme-specific visibility and branding requirements. Designs are provided or approved by the ILO. No photograph, film or other material produced under this contract may be published or released by the service provider without the prior written approval of the ILO.</p><p>9) 9) The service provider assigns a named focal point who is present at the venue before registration starts on each event day and remains until the venue is cleared, and who is reachable by telephone from the date of signature.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Senior Marketing Manager leads and oversee the development and implementation of strategic marketing initiatives to drive business growth and achieve organizational objectives. They are responsible for managing a team of marketing professionals and collaborating with cross-functional teams to develop comprehensive marketing plans, campaigns, and strategies. Additionally, Senior Marketing Managers analyze market trends, consumer insights, and competitive landscapes to identify opportunities and challenges and inform marketing strategies. They play a key role in building brand awareness, generating leads, and increasing customer engagement through effective marketing tactics across various channels. </p><br> <br><br><u><b>Job Roles &amp; Responsibilities</b></u> <br><p>Develop and execute comprehensive marketing strategies that align with the organization's goals and objectives.</p><br> <p>Lead and mentor a team of marketing professionals, providing guidance, support, and feedback to drive performance and achieve results.</p><br> <p>Collaborate with cross-functional teams, including sales, product development, and finance, to ensure alignment of marketing efforts with overall business objectives.</p><br> <p>Conduct market research, competitive analysis, and consumer insights to identify market trends, opportunities, and challenges.</p><br> <p>Oversee the creation and implementation of marketing campaigns, promotions, and initiatives across various channels, including digital, social media, and traditional marketing.</p><br> <p>Monitor and analyze marketing performance metrics, including ROI, conversion rates, and customer acquisition costs, and adjust strategies accordingly.</p><br> <p>Manage marketing budgets, allocate resources effectively, and optimize spending to maximize return on investment.</p><br> <p>Develop and maintain relationships with external agencies, vendors, and partners to execute marketing initiatives and campaigns.</p><br> <p>Stay updated on industry trends, best practices, and emerging technologies in marketing to drive innovation and continuous improvement.</p><br> <p>Serve as a key liaison between the marketing department and senior leadership, providing regular updates, reports, and recommendations on marketing activities and outcomes.</p><br> <br><br><u><b>Additional Job Roles &amp; Responsibilities</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge</b></u> <br><p>Comprehensive understanding of marketing principles, strategies, and tactics across various channels, including digital, social media, and traditional marketing.</p><br> <p>Strong leadership and management abilities to effectively lead and mentor a team of marketing professionals and drive performance.</p><br> <p>Analytical skills to interpret marketing data, metrics, and trends to inform decision-making and optimize marketing strategies.</p><br> <p>Excellent communication and interpersonal skills to collaborate with cross-functional teams, communicate effectively with stakeholders, and represent the organization externally.</p><br> <p>Strategic thinking and problem-solving abilities to develop innovative marketing strategies, overcome challenges, and achieve business objectives.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Build High-Performing Teams<br>AI Fluency<br>Agility<br>Provide Direction<br>Digital Marketing L4<br>Leadership<br>Market Research L4<br>Marketing Strategies L4<br>Media Knowledge L4<br>Project Management L4<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Sales and Marketing or Communication<br><br><br><br> </div>

<p><b>How can you make a difference?</b></p><p><br></p><p>Reporting to the Representative, the Advocacy and Communications Specialist leads the Advocacy and Communication section at UNICEF Iraq and supervises two roles: Communication Officer (NO-2) and Communication Associate (GS-6).</p><p><br></p><p>The Advocacy and Communication Specialist is accountable for coordinating, networking, implementing and monitoring public advocacy strategies and associated products and activities on an on-going basis with public audiences with the objective of promoting awareness, understanding, support and respect for children’s and women’s rights, and support for UNICEF's mission, geared towards achieving advocacy impact in alignment with programme outcomes and overall advocacy and communication priorities in the country office, and in a coordinated manner with regional and global communication and advocacy priorities.</p><p><br></p><p>Summary of key functions/accountabilities:&nbsp;</p><p><br></p><p>Public advocacy strategy&nbsp;</p><p>Communication and media relations&nbsp;</p><p>Networking&nbsp;</p><p>Global priorities and campaigns</p><p>DRR and Humanitarian Advocacy</p><p>Monitoring and evaluation</p><p>Team management&nbsp;</p><p>Capacity building</p><p>Stakeholder engagement</p><p>Others</p><p>If you would like to know more about this position, please review the complete Job Description here:Download File Classified JD _ Advocacy and Communications, NO-3, Baghdad, #136367.pdf</p><p><br></p><p>To qualify as an advocate for every child you will have…&nbsp;</p><p><br></p><p>Minimum requirements</p><p>Education: Master or equivalent (Advanced University Degree) in Communications,Journalism,Public Relations/Communication,Marketing,Social Science and any other related fields.</p><p>Work Experience: At least 5 years of relevant work experience in Communication,Media,International Development,Humanitarian Assistance, Advocacy. and any other related fields.</p><p>Skills: Supervision, Communication, Media Relations, International developement, Strategical thinking.</p><p>Language Requirements : English - Proficient/Fluent,Arabic - Proficient/Fluent</p><p>Desirables</p><p>Language: Knowledge of another official UN language (Chinese, French, Russian or Spanish) or a local language</p><p>Emergency, Advocacy strategy development, Networking, Build communication alliances, Media engagement plan, UN or INGO experience</p><p>Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.&nbsp;</p><p>For every Child, you demonstrate...</p><p><br></p><p>UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values</p><p><br></p><p>UNICEF competencies required for this post are…</p><p><br></p><p>(1) Builds and maintains partnerships</p><p>(2) Demonstrates self-awareness and ethical awareness</p><p>(3) Drive to achieve results for impact</p><p>(4) Innovates and embraces change</p><p>(5) Manages ambiguity and complexity</p><p>(6) Thinks and acts strategically</p><p>(7) Works collaboratively with others</p><p>(8) Nurtures, leads and manages people</p><p><strong>Desired Candidate Profile</strong></p><p>Master or equivalent (Advanced University Degree) in Communications,Journalism,Public Relations/Communication,Marketing,Social Science and any other related fields.</p><p>At least 5 years of relevant work experience in Communication,Media,International Development,Humanitarian Assistance, Advocacy. and any other related fields.</p><p>Skills : Supervision, Communication, Media Relations, International developement, Strategical thinking.</p><p>English - Proficient/Fluent,Arabic - Proficient/Fluent</p><p>Desirables</p><p>Language: Knowledge of another official UN language (Chinese, French, Russian or Spanish) or a local language</p><p>Emergency, Advocacy strategy development, Networking, Build communication alliances, Media engagement plan, UN or INGO experience</p><p>Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary SkillUp MENA is looking for a dynamic and well-connected Public Relations Specialist to strengthen the company's presence in the Iraqi market. The ideal candidate will be responsible for building and maintaining relationships with government entities, corporate organizations, educational institutions, media outlets, and strategic partners. This role will support business development initiatives, enhance brand visibility, and ensure effective communication with key stakeholders across Iraq.</p><p>Key Responsibilities</p><ul><li>Develop and implement public relations strategies to strengthen SkillUp MENA's brand presence in Iraq.</li><li>Build and maintain strong relationships with government entities, ministries, educational institutions, chambers of commerce, and corporate organizations.</li><li>Coordinate meetings, networking events, conferences, exhibitions, and public engagements.</li><li>Represent SkillUp MENA at industry events and maintain a professional company image.</li><li>Prepare press releases, official statements, presentations, and corporate communications.</li><li>Collaborate with the Marketing team to support campaigns, product launches, and company announcements.</li><li>Identify partnership opportunities with public and private sector organizations.</li><li>Monitor media coverage and provide reports on public perception and market trends.</li><li>Manage crisis communications and support reputation management when required.</li><li>Coordinate sponsorships, community engagement activities, and corporate social responsibility initiatives.</li><li>Support the Sales and Business Development teams by facilitating introductions and strengthening strategic relationships.</li><li>Ensure all external communications align with the company's brand guidelines and objectives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Public Relations, Communications, Marketing, Business Administration, Journalism, or a related field.</li><li>3 5 years of experience in Public Relations, Corporate Communications, Government Relations, or Business Development.</li><li>Strong network within the Iraqi public and private sectors is highly preferred.</li><li>Experience working with educational institutions, training providers, or technology companies is an advantage.</li><li>Knowledge of the Iraqi business environment and government processes.</li><li>Excellent communication and interpersonal skills.</li><li>Strong relationship-building and networking abilities.</li><li>Public speaking and presentation skills.</li><li>Event planning and coordination.</li><li>Media relations and corporate communications.</li><li>Negotiation and stakeholder management.</li><li>Problem-solving and organizational skills.</li><li>Ability to manage multiple priorities and deadlines.</li><li>Proficiency in Microsoft Office and digital communication tools.</li><li>Fluent in Arabic; English proficiency is required.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps</p><br><p><strong>What's On Your Plate?</strong></p><br><ul><li><p>Monitor and improve Rider Performance and Compliance</p><br></li><li><p>Lead Rider Recruitment for the allocated zones</p><br></li><li><p>Lead a Team of Rider Coordinators and/or Rider Captains</p><br></li><li><p>Manage rider roster with proper allocation of shifts/breaks/off-days etc</p><br></li><li><p>Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor</p><br></li><li><p>Inventory management and usage compliance of Rider equipments</p><br></li><li><p>Groom rider quality (behaviour, appearance, professionalism, presentational etc)</p><br></li><li><p>Setting up a performance improvement plan to improve performance of low performing riders</p><br></li><li><p>Reduce rider complaints originating from customers</p><br></li><li><p>Monitor riders performance on individual level and responsible for coaching/warning riders</p><br></li><li><p>Audits fleet appearance &amp; rider behaviour via on ground visits</p><br></li></ul><br>Qualifications<br><ul><li><p>Bachelor's Degree</p><br></li><li><p>1 year of experience in food/grocery tech industry is highly preferred</p><br></li><li><p>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</p><br></li><li><p>Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.&nbsp;</p><br></li><li><p>Influencer and a negotiation with good public speaking and presentation skills</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role Summary</strong></p><br><br><p>Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps</p><br><br><p><strong>What's On Your Plate?</strong></p><br><br><br><ul><li><p>Monitor and improve Rider Performance and Compliance</p><br><br></li><li><p>Lead Rider Recruitment for the allocated zones</p><br><br></li><li><p>Lead a Team of Rider Coordinators and/or Rider Captains</p><br><br></li><li><p>Manage rider roster with proper allocation of shifts/breaks/off-days etc</p><br><br></li><li><p>Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor</p><br><br></li><li><p>Inventory management and usage compliance of Rider equipments</p><br><br></li><li><p>Groom rider quality (behaviour, appearance, professionalism, presentational etc)</p><br><br></li><li><p>Setting up a performance improvement plan to improve performance of low performing riders</p><br><br></li><li><p>Reduce rider complaints originating from customers</p><br><br></li><li><p>Monitor riders performance on individual level and responsible for coaching/warning riders</p><br><br></li><li><p>Audits fleet appearance &amp; rider behaviour via on ground visits</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Bachelor's Degree</p><br><br></li><li><p>1 year of experience in food/grocery tech industry is highly preferred</p><br><br></li><li><p>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</p><br><br></li><li><p>Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.&nbsp;</p><br><br></li><li><p>Influencer and a negotiation with good public speaking and presentation skills</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<p><br></p><p>Objectives of the Meeting</p><p>Present the efforts already made in Iraq on the transition from the informal to the formal economy, across enterprise registration, tax administration, labour inspection and enforcement, skills development and social security coverage.</p><p>Present an analysis of the composition of Iraq's informal economy by category of worker and economic unit, drawn from existing labour force survey rounds and administrative registers.</p><p>Introduce the international framework provided by ILO Recommendation No. 204 and the elements that a national formalization strategy is expected to contain.</p><p>Agree the evidence the National Steering Committee requires in order to draft the Strategy, and the sequence in which that evidence will be produced.</p><p>The Building Equitable and Inclusive Transformation (BEIT) project, funded by the European Union and implemented by the International Labour Organization (ILO) in partnership with the United Nations Human Settlements Programme (UN-Habitat) and the International Trade Centre (ITC), supports the launch of the Iraq Decent Work Country Programme (DWCP) through a high-level event that will bring together all national partners and ILO constituents, including the Government, employers and workers organizations, to participate in the official signing ceremony of the DWCP. The event will provide a platform to formally endorse the Programme, reaffirm the commitment of national constituents and development partners to advancing decent work in Iraq, and highlight the shared priorities and strategic areas of cooperation for the period. It will also strengthen visibility of the DWCP and promote continued coordination and collaboration among national stakeholders in its implementation.</p><p>Under the same event management contract, the ILO will also conduct a workshop to discuss the Iraqi Labour Code amendments essential to address key gaps, challenges and support the compliance with international labour standards in line with BEIT project labour governance refrorm agenda at policy level. Both events will be conducted on the 3rd of September in sequence at the same venue. While the launch event of the DWCP will be implemented from 9:00 -12:00, the labour code amendments workshop will be implemented from 01:00 to 03:00.</p><p>The objectives of the 2 events on the 3rd of September:</p><p>To formally launch and endorse the Iraq Decent Work Country Programme (DWCP) through a high-level signing ceremony, reaffirming the commitment of the Government, employers and workers organizations, and other national partners to its implementation.</p><p>To strengthen national ownership and partnership around the DWCP by bringing together key government institutions, social partners, development partners, and other stakeholders to promote coordinated action towards advancing decent work in Iraq.</p><p>To raise awareness and visibility of the DWCP and its strategic priorities, highlighting its contribution to employment creation, labour rights, social protection, social dialogue, inclusive economic development, and improved labour market governance.</p><p>To facilitate policy dialogue on the proposed amendments to the Iraqi Labour Code, providing a platform for government institutions, employers and workers organizations, and other relevant stakeholders to discuss key gaps and challenges and identify areas requiring further reform.</p><p>To build consensus and support for Labour Code reforms aligned with international labour standards, while strengthening tripartite dialogue and establishing a shared understanding of the priorities and next steps required to advance labour governance reforms in Iraq.</p><p>Purpose for this Service: Workshop on National Efforts in the Transition to the Formal Economy</p><p>The ILO is seeking a qualified event management service provider to deliver the following services for 3 key strategic events: the venues, interpretation, catering, printing, media, visibility and logistical services required and others as detailed in the below logistic requirements tables for these series of workshops that will be implemented in Baghdad. The event is expected to be delivered to a high professional standard commensurate with a high-level national event attended by senior government officials, members of the diplomatic community, and senior ILO representatives. The service provider will be responsible for ensuring the smooth organization of the events, including venue arrangements, interpretation services, catering, meeting materials, media and visibility requirements, participant support, and all related logistical coordination in line with ILO standards.</p><p>Facilitate a well-organized one-day national workshop on 2nd of September in Baghdad for up to 50 participants, in a four-star or five-star hotel approved by the United Nations Department of Safety and Security.</p><p>Facilitate well-organized 2 events on the 3rd of September in Baghdad, the morning event will engage up to 115 participants, while the afternoon workshop will engage 50 participants. The hotel should be Rasheed, Babylon or World Heart.</p><p>Support all arrangements for simultaneous Arabic English- Kurdish interpretation, hybrid connection, catering, printing, media coverage, visibility materials, and accommodation for participants travelling from outside Baghdad.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We're looking for a strategic and results-driven **Marketing Manager** to join our dynamic team in Baghdad, Iraq. In this pivotal role, you will develop and execute comprehensive marketing strategies that drive brand awareness, customer engagement, and business growth. Reporting to senior leadership, you'll have the opportunity to make a visible impact by leading innovative marketing initiatives across multiple channels while fostering a collaborative and inclusive team environment.</p><br><ul><li>Develop and execute strategic marketing plans that align with organizational goals and drive measurable business results</li><li>Lead the creation and implementation of integrated marketing campaigns across digital, social media, and traditional channels</li><li>Analyze market trends, competitor activity, and customer insights to identify growth opportunities and inform strategic decisions</li><li>Build and mentor a high-performing marketing team, fostering a collaborative culture of innovation and continuous improvement</li><li>Oversee content strategy and creation, ensuring brand consistency and messaging resonance across all touchpoints</li><li>Develop and manage brand positioning, ensuring clear differentiation in the marketplace</li><li>Collaborate with cross-functional teams including sales, product, and operations to align marketing efforts with broader business objectives</li><li>Utilize marketing automation tools and analytics platforms to track campaign performance and optimize results</li><li>Manage key stakeholder relationships and communicate marketing performance through clear, data-driven reporting</li><li>Stay current with industry best practices, emerging technologies, and market developments to keep the organization competitive</li><li>Champion a customer-focused approach, ensuring all marketing initiatives prioritize customer needs and experiences</li></ul><br>Qualifications<br><br><ul><li>Bachelor's degree in Marketing, Business, Communications, or a related field</li><li>Minimum 5 years of progressive marketing experience, with at least 2 years in a marketing leadership or management role</li><li>Demonstrated success developing and executing marketing strategies that delivered measurable business impact</li><li>Strong proficiency in digital marketing, e-commerce, social media platforms, and marketing automation tools</li><li>Excellent analytical skills with the ability to interpret data, identify trends, and translate insights into actionable strategies</li><li>Exceptional communication, presentation, and storytelling abilities</li><li>Strong project management skills with the ability to manage multiple initiatives simultaneously in a fast-paced environment</li><li>Experience leading, mentoring, and developing high-performing teams</li><li>Demonstrated ability to collaborate effectively across departments and build strong stakeholder relationships</li><li>Commercial acumen with a customer-focused mindset and understanding of market segmentation</li><li>Strong organizational skills with meticulous attention to detail</li><li>Ability to think strategically while executing tactically with efficiency and precision</li><li>Experience in content strategy, brand management, and campaign development</li><li>Flexibility and resilience in adapting to changing market conditions and organizational priorities</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Public Relations Officer is responsible in managing all media and public relations activity both internally and externally. The role ensures that the organization has the profile and level of publicity that supports and ensures that the messaging is in line with the organization's vision and brand.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement public relations strategies to enhance the organization's image and visibility.</p><br> <p>Create and distribute press releases and media materials to targeted media outlets.</p><br> <p>Cultivate and maintain relationships with journalists, bloggers, and key media contacts.</p><br> <p>Coordinate and manage media interviews, press conferences, and other public appearances.</p><br> <p>Monitor and analyze media coverage to assess the effectiveness of PR strategies.</p><br> <p>Respond to inquiries from the media and the public in a timely and professional manner.</p><br> <p>Collaborate with internal teams to ensure consistent messaging and branding.</p><br> <p>Plan and execute public relations events, product launches, and promotional activities.</p><br> <p>Manage and update content on the organization's website and social media platforms.</p><br> <p>Provide crisis communication support and manage damage control in case of negative publicity.</p><br> <p>Research and stay informed about industry trends, competitors, and relevant news.</p><br> <p>Prepare executives and spokespersons for media interactions and public speaking engagements.</p><br> <p>Evaluate sponsorship and partnership opportunities to enhance the organization's reputation.</p><br> <p>Track and report on key performance indicators (KPIs) related to public relations efforts.</p><br> <p>Collaborate with marketing teams to align PR activities with overall marketing strategies.</p><br> <p>Advise leadership on public relations matters and potential reputational risks.</p><br> <p>Stay current on ethical standards and industry best practices in public relations.</p><br> <p>Foster positive relationships with stakeholders, including customers, employees, and community members.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Experience in managing media relations in a Local Authority and /or private sector environment</p><br> <p>Business awareness and a good knowledge of current affairs including knowledge of local government services and/or the private sector.</p><br> <p>Taking initiative Excellent communication skills. </p><br> <p>Excellent presentation skills.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Public Relations L2<br>Standards and Procedures L2<br>Relationship Management L2<br>Clerical/Administrative L2<br>Adminstrative Services L2<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Business Administration or any related field<br><br><br><br> </div>

<p>The Administrative Associate provides in-office administrative and operational support to the Operations and Administration Manager to ensure organized, efficient, and professional day-to-day office functioning. The role supports internal administrative systems, documentation, office operations, facilities coordination, program and event logistics, and routine client and communications needs.</p><p>RESPONSIBILITIES</p><p>Administrative &amp; Operational Support (Approx. 40%)</p><ul><li>Provide direct, in-office administrative support to the Operations and Administration Manager</li><li>Maintain organized physical and digital filing systems in accordance with office procedures</li><li>Support document preparation, data entry, and internal recordkeeping</li><li>Track receipts and invoices and support payment documentation and filing</li><li>Assist with procurement coordination and vendor documentation</li><li>Maintain administrative trackers and ensure timely updates</li><li>Coordinate meetings and appointments, maintain office calendars as assigned, and support scheduling and related administrative follow-up</li></ul><p>Office Management &amp; Facility Support (Approx. 20%)</p><ul><li>Maintain office supply inventory and coordinate restocking</li><li>Support day-to-day office organization and upkeep to maintain a clean, orderly, and professional workspace</li><li>Coordinate with maintenance and service providers as needed</li></ul><p>Program &amp; Event Logistics Support (Approx. 30%)</p><ul><li>Provide in-office logistical support for trainings, exams, meetings, and events as assigned</li><li>Assist with basic travel coordination and preparation of materials</li></ul><p>Front Office &amp; Communications Support (Approx. 10%)</p><ul><li>Serve as the initial point of contact during assigned office hours</li><li>Respond to general inquiries in person, by phone, and by email, and direct them appropriately</li><li>Support the management of social media content, including posting and boosting; monitor incoming messages; respond to routine inquiries; and escalate matters as needed</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree or diploma in business administration, office management, operations, or a related field; relevant work experience may be considered in lieu of degree requirements</li><li>Minimum of 3 years of administrative, office support, operations support, or customer service experience in a professional office environment</li><li>Strong organizational skills with the ability to maintain accurate physical and digital records, filing systems, trackers, receipts, invoices, and administrative documentation</li><li>Good written and verbal communication skills in English, Kurdish, and Arabic, with the ability to respond professionally to inquiries in person, by phone, and by email</li><li>Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams, with accurate data entry and document preparation skills</li><li>Ability to manage routine administrative tasks, office supply tracking, basic procurement coordination, and vendor documentation with attention to detail and confidentiality</li><li>Professional, reliable, service-oriented, and able to work on-site during assigned office hours while managing multiple priorities and following established procedures</li><li>Experience coordinating meetings, trainings, exams, events, travel arrangements, materials preparation, or other program logistics</li><li>Working knowledge of basic finance or administrative processes, including invoice tracking, payment documentation, petty cash support, or procurement follow-up</li><li>Experience managing or monitoring social media content, responding to platform inquiries, or supporting organizational communications</li></ul>

<p>Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels. Escalate unresolved or complex issues to the relevant department and follow up until closure. Maintain detailed and accurate records of customer interactions, transactions and complaints. Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs. Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration or relative field.</li><li>Fluency in Kurdish (Spoken, Reading and writing) and Arabic is mandatory; basic knowledge of English is required.</li><li>Ability to work on a shift rotation.</li><li>Minimum of 1 year experience in customer service or a related field</li></ul>