وظائف مطورى واجهة مستخدم - بغداد العراق

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Position - Civil &amp; Structural Construction Supervisor&nbsp;<br> Job Location - Al-Anbar - Iraq<br> Working Rotation - 6 weeks on &amp; 3 weeks off<ul><li>A civil-Structural supervisor oversees and manages the Civil - Structural construction process, ensuring that projects are completed on time, and to the required quality standards.</li><li>To manage the interfaces of Civil Domain</li></ul><br> <strong>Education &amp; Experience</strong>:<br> • Bachelor’s degree in civil engineering or a similar field.<br> • 10+ years Proven work experience as a Civil &amp; structural supervisor in Oil &amp; Gas EPCC Projects.<br> • Strong leadership and managerial skills.<br> • A good eye for detail.<br> • Civil &amp; structural Project Management<br> • Civil &amp; Structural Design<br> • Civil &amp; Structural Construction oil gas sector<br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Chemicals, Construction &amp; Infrastructure, Life Sciences, Mining and&nbsp;Manufacturing&nbsp;sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>

<p><b>Job Objectives/Project context:</b></p><p><br></p><p>The project is a gas plant located in Iraq, delivered under a DBOOM (Design, Build, Own, Operate, Maintain) contract. The Construction phase and Mechanical Completion are ongoing, Commissioning to be started very sooner. An experienced reinforcement is required to support the Commissioning &amp; Start-Up Manager, drive contractors across all disciplines and accelerate activities in fast-track mode, with no compromise on safety or quality.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Monitoring &amp; driving: Ensure day-to-day monitoring of contractors’ progress across all disciplines (ICSS, mechanical, electrical, instrumentation, HVAC, utilities…).</p><p>Acceleration: Challenge contractors, identify bottlenecks, enforce priorities and push teams to meet commissioning milestones.</p><p>Methodology: ORBIT methodology is considered for this project for the follow up of (subsystems, ITR, punch lists, MC/RFCC, completion dossiers).&nbsp;</p><p>Documentation: To make sure of the readiness of procedure and dossier to be ready for the activities. Review and validate commissioning procedures, JSA, energization dossiers, LoTo, PSSR…And to prepare all the handover of the phase Precom - Commissioning.</p><p>Coordination: Coordinate Mechanical Completion, pre-commissioning, commissioning and start-up activities while securing interfaces and SIMOPS.</p><p>Reporting: Run daily and weekly review meetings with Construction, CSU and Company Representative.</p><p>Handover: Deliver the closure of punch lists (A/B), remarks clearance and handover to operations.</p><p>&nbsp;</p><p><b>Qualifications</b></p><p><br></p><p><br></p><p>Expected:</p><p><br></p><p>Engineering degree (MSc / BSc) in chemical, mechanical, electrical, instrumentation engineering or equivalent.</p><p>Experience:</p><p><br></p><p>Experience: Minimum 15 years of experience in commissioning and start-up of Oil &amp; Gas / LNG / petrochemical facilities.</p><p>Projects: Proven track record on at least two (2) gas plant, LNG or refinery projects delivered in fast-track mode.</p><p>Methodology: knowledge of OPERCOM and Orbit is a plus.</p><p>Environment: Previous experience working for a major international operator and managing multi-discipline contractors.</p><p>Technical Skills:</p><p><br></p><p>In-depth knowledge of subsystems, ITR, MC, RFCC, punch lists and system completion.</p><p>Full command of HSE, ATEX, PtW, LoTo, safety inhibition and PSSR procedures.</p><p>Strong understanding of process equipment, rotating, HV/LV electrical, F&amp;G, ESD/PSD and ICSS systems.</p><p>Proficiency with completion management tools (ICAPS or equivalent).</p><p>Personal Qualities:</p><p><br></p><p>Leadership: Ability to challenge contractors and enforce priorities.</p><p>Adaptability: Comfort in fast-track, multicultural and high-pressure environments.</p><p>Rigor: Strong reporting discipline, documentation rigor and clear communication.</p><p>Diplomacy: Team spirit and diplomacy at Company / EPC / Vendor interfaces.</p><p>Languages:</p><p><br></p><p>Fluent professional English (mandatory).</p><p>French appreciated. Arabic is a plus.</p><p>Conditions:</p><p><br></p><p>Site-based assignment in Iraq, Rotational.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Wood is recruiting for a Piping Supervisor to join its Iraq business unit focusing on supporting and enforcing project guidelines and Health, Safety and Environment (HSE) objectives.</p><br><p>This role is a full-time on-site role in Basra, Iraq with travel requirement.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p>Wood is recruiting for a Piping Supervisor to join its Iraq business unit focusing on supporting and enforcing project guidelines and Health, Safety and Environment (HSE) objectives.</p><br><p>This role is a full-time on-site role in Basra, Iraq with travel requirement.</p><br><p><i><strong>#Wood #Iraq #Basra #Piping Supervisor</strong></i></p><br><p><strong><u>The role</u></strong></p><br><p>This is an exciting opportunity for an experienced&nbsp;Piping Supervisor to join our Iraq Business Unit.</p><br><p><strong>Our Clients and Projects&nbsp;</strong></p><br><p><strong>Designing the future. Transforming the world.&nbsp;</strong></p><br><p>This Project aims to take over the existing asset and maximize the production in 2 phases. This is a fast-track project and schedule-oriented Design to enhance the production.&nbsp;</p><br><p>The Phase 1 will restore, upgrade, and develop the current plant (CPF1) including: Restoration of initial CPF1 capacity; building a new export pipeline (24”, ~30km); restoration of CPF1 integrity and operability; flaring elimination and released water; development of new flowlines, pads, and electrification network for approximately 30 new wells; debottlenecking of the plant; upgrade of the Safety and Security facilities.&nbsp;</p><br><p>Our scope is to provide Engineering, Procurement services and Construction assistance (EPsCa) for the initial development phase of the field in Southern Iraq. The scope of services includes FEED, detailed design, procurement support, and construction and commissioning assistance.</p><br><p><strong><u>What we can offer</u></strong></p><br><ul> <li><strong>Meaningful and interesting projects</strong> Delivered to high profile clients and complex projects in Iraq&nbsp;</li> <li><strong>Commitment to Diversity and Inclusion</strong>; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice&nbsp;</li> <li><strong>Competitive salary</strong> with regular salary reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> <li><strong>Medical Insurance:&nbsp;</strong>Ensures inpatient and outpatient medical care is available should you require treatment.&nbsp;</li> <li><strong>Commitment to continued professional development;</strong> development plans that are tailored to your individual needs and interests&nbsp;</li> <li><strong>Global connections</strong>: join experts around the world who are at the leading edge of our industry, shaping the standards of our profession&nbsp;</li> <li><strong>Long Service Award:&nbsp;</strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5-year service milestones&nbsp;</li></ul><p><strong><u>Job Objectives:</u></strong></p><br><p><strong><u>Health, </u></strong><span><strong><u>Safety and Environment Activities:</u></strong></span></p><br><ul> <li><span>Support and enforce project guidelines and Health, Safety and Environment (HSE) objectives.</span></li> <li><span>Participate in Job Safety Analysis, make suggestions, stop dangerous situations, and report anomalies, accidents, and incidents</span></li> <li><span>Attend HSE meetings and training when necessary.</span></li> <li><span>Conduct safety talk meeting with Contractors, Site Inspections and Audits</span></li></ul><p><span><strong><u>Activities:</u></strong></span></p><br><ul> <li><span>Coordinate with site personnel and liaise on daily basis with COMPANY Site Superintendent,</span></li> <li><span>Oversee the contractor teams and material follow up,</span></li> <li><span>Participate to pre-job, planning, coordination and PTW meetings,</span></li> <li><span>Pro- active in site works preparation: Procedures, Job cards, Method of statement, Rigging Plan, permit to work…etc.</span></li> <li><span>Supervise site construction activities, meeting quality and safety requirements,</span></li> <li><span>Participate to the elaboration of 5 Weeks Look ahead Planning and liaise with Site Superintendent,</span></li> <li><span>Ensure that final documentation is updated to reflect site condition,</span></li> <li><span>Collaborate with various stakeholders, including engineers, designers, and suppliers, to resolve any construction-related issues, attend technical survey request and ensure smooth project execution,</span></li> <li><span>Ensure that the selected contractor follows through with the works, both in their premises for pre-fabrication and on-site during construction.</span></li> <li><span>Supervise and mentor construction personnel, ensuring productivity and adherence to project timeline.</span></li> <li><span>Prepare, plan and coordinate and supervise operations in line with site superintendent,</span></li> <li><span>Ensure good coordination, and managed all interfaces with other discipline, the various entities involved in the project,</span></li> <li><span>Check the technical information provided by the Contractor and its consistency,</span></li> <li><span>Anticipate supplies for the smooth running of the site,</span></li> <li><span>Anticipate all potential problems, propose, if necessary, alternative "practical" solutions,</span></li> <li><span>Supervise pre-commissioning and commissioning activities, ensure mark-up documentation is reflecting the site condition, reporting of punch list and follow-up for completion, formalize handover dossier to FOPS.</span></li> <li><span>Establish the daily report (progress of work, number of people, highlights, etc.),</span></li> <li><span>Validate and follow the scheduled work for his perimeter and ensure tracking,</span></li> <li><span>Support / Substitute the Contractor when it becomes essential for the success of the Project,</span></li> <li><span>Maintain good relationships with contractors, displaying flexibility when needed while also enforcing necessary standards,</span></li></ul><br>Qualifications:<br><p><strong>What makes you remarkable?&nbsp;</strong></p><br><p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.&nbsp;&nbsp;</p><br><p><strong>Expected:</strong></p><br><ul> <li><span>Mechanical degree in engineering, construction, or a related field. Minimum 5 to 10 years’ experience in the Oil &amp; Gas industry with significant experience in construction.</span></li> <li><span>Strong communication and interpersonal skills to collaborate with various stakeholders.&nbsp;</span></li> <li><span>Ability to work under SIMOPS work conditions with respect of TEEPRH reference.</span></li> <li><span>Excellent knowledge of English language (Oral and written).</span></li></ul> </div>

<p>We are looking for a friendly, professional, and well-presented Restaurant Hostess to join our team Iraq, Karbala. The successful candidate will welcome guests, manage reservations and seating arrangements, and help ensure an excellent dining experience from arrival to departure.</p><p>Key Responsibilities:</p><ul><li>Welcome guests warmly and professionally.</li><li>Manage reservations, walk-in guests, and waiting lists.</li><li>Escort guests to their tables and provide menus.</li><li>Organize seating arrangements according to table availability.</li><li>Answer telephone calls and respond to reservation inquiries.</li><li>Inform guests about waiting times, restaurant services, and special offers.</li><li>Coordinate with servers, supervisors, and kitchen staff.</li><li>Monitor table availability and maintain a smooth flow of guests.</li><li>Handle guest requests and complaints politely and promptly.</li><li>Maintain a clean, organized, and presentable reception area.</li><li>Assist with special events and group reservations.</li><li>Thank guests when they leave and invite them to return.</li><li>Follow restaurant policies, hygiene standards, and safety procedures.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience as a hostess or in customer service is preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Professional appearance and a positive attitude.</p><p>Friendly, confident, and guest-focused personality.</p><p>Good organizational and multitasking skills.</p><p>Ability to remain calm and professional during busy periods.</p><p>Ability to work flexible shifts, including evenings, weekends, and public holidays.</p><p>Fluency in Arabic and English is preferred.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. An Online Account Manager is a person who is responsible for the management of sales and relationships with merchant exclusively through virtual. This role requires a strong focus on tele sales skills and exceptional customer support to ensure client satisfaction. They are assigned a company's existing merchant's accounts.</span></p><br> <p><span>&nbsp;<span><span>Responsibilities:</span></span></span></p><br> <ul> <li><span>Serve as the lead point of contact for all Merchants on account management matters.</span></li> <li><span>Handle and nurture client relationships exclusively through phone and online communication.</span></li> <li><span>Utilize effective tele sales techniques to drive account growth and revenue.</span></li> <li><span>Ensure the timely and successful delivery of our solutions according to merchant needs and objectives.</span></li> <li><span>Demonstrate proficiency in using online platforms, CRM systems, and other digital tools.</span></li> <li><span>Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues.</span></li> <li><span>Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to Toters’ platform and highlighting to existing customers the value of being on our platform.</span></li> <li><span>Collaborate with the Business Development team to identify and grow opportunities.</span></li> <li><span>Communicating with merchants to understand their needs and explain product value.</span></li> <li><span>Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues</span></li> <li><span>Maintaining updated knowledge of company products and services.</span></li> <li><span>Resolving complaints and preventing additional issues by improving processes.</span></li> <li><span>Identifying industry trends.</span></li> </ul> <p><span><span>Requirements:</span></span></p><br> <ul> <li><span>BA/BS degree in Business Administration, Sales or relevant field.</span><br></li> <li><span>Proven experience in tele sales, account management, or a related field.</span></li> <li><span>Strong customer support and problem-solving skills.</span></li> <li><span>Conduct online training sessions to educate clients about products and services.</span></li> <li><span>Solid experience with CRM software and MS Office (particularly MS Excel).</span></li> <li><span>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.</span></li> <li><span>Exceptional virtual communication skills and responsiveness.</span></li> <li><span>Strong verbal and written communication skills.</span></li> <li><span>Technical proficiency in using online platforms and digital tools.</span></li> <li><span>Good command of English and Arabic (oral and written).</span></li> <li><span>BA/BS degree in Business Administration, Sales or relevant field.</span></li> <li><span>Extensive, accurate product knowledge.</span></li> </ul> </div>

<p>Company Description Wellington s largest economy hotel within walking distance to the capital s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.</p><p>Job Description Are you passionate about culinary excellence and ready to launch your career in a dynamic kitchen environment? We're looking for a detail-oriented and enthusiastic Commis I to join our culinary team in Baghdad, Iraq. As a Commis I, you'll work alongside experienced chefs in a collaborative setting, developing your technical skills while contributing to the preparation of exceptional dishes that delight our guests. This is an excellent opportunity to grow your culinary expertise within a professional kitchen and establish a strong foundation for your career progression.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 2 years of experience in a similar Commis role within a 5-star hotel or resort environment Culinary education background or formal training in food preparation Strong knowledge of food safety, hygiene standards, and proper food handling techniques Proficiency in basic knife skills and food preparation methods Ability to work efficiently under pressure in a fast-paced kitchen environment Excellent teamwork and collaborative skills with the ability to work cohesively with diverse team members Strong attention to detail with a commitment to consistency and quality in food preparation Effective communication skills and openness to receiving constructive feedback Physical stamina and ability to stand for extended periods in a kitchen setting Demonstrated willingness to learn, adapt, and develop culinary skills Time management and organizational abilities Flexibility to work varying shifts, including evenings, weekends, and holidays as required</p>

<p>We are seeking a professional and customer-focused Waiter/Waitress to join our dynamic hospitality team in Baghdad, Iraq. In this role, you will be the face of our establishment, delivering exceptional service and creating memorable dining experiences for our guests. Your enthusiasm, attention to detail, and collaborative spirit will be essential as you work to exceed guest expectations in a fast-paced environment. Greet guests warmly upon arrival and seat them in a timely and organized manner Present menus and provide knowledgeable recommendations about food and beverage offerings Take accurate food and beverage orders while demonstrating attentiveness to guest preferences and dietary requirements Communicate orders clearly to kitchen and bar staff to ensure efficient service delivery Serve food and beverages with professionalism, ensuring proper presentation and temperature standards Monitor guest satisfaction throughout their dining experience and respond empathetically to any concerns or special requests Process payments accurately using point of sale systems and handle cash transactions with integrity Clear and reset tables promptly while maintaining cleanliness and organization of the dining area Collaborate with team members to support smooth operations and assist colleagues during peak service times Maintain knowledge of menu items, ingredients, and preparation methods to answer guest questions confidently Follow all health, safety, and sanitation protocols to ensure a secure dining environment Demonstrate flexibility and resilience in adapting to changing priorities and guest needs</p><p><strong>Desired Candidate Profile</strong></p><p>Previous customer service or food and beverage service experience (preferred) Fluency in English; additional language skills are a plus Strong interpersonal and communication skills with the ability to build rapport quickly Exceptional attention to detail and organizational abilities Physical stamina and ability to multitask in a fast-paced environment Reliable, punctual, and committed to maintaining professional standards Ability to work collaboratively as part of a diverse team Cash handling experience and basic mathematical skills Welcoming, upbeat personality with a genuine passion for delivering outstanding guest service Ability to remain calm, composed, and solution-focused under pressure</p>

<p>Are you passionate about culinary excellence and ready to launch your career in a dynamic kitchen environment? We're looking for a detail-oriented and enthusiastic Commis I to join our culinary team in Baghdad, Iraq. As a Commis I, you'll work alongside experienced chefs in a collaborative setting, developing your technical skills while contributing to the preparation of exceptional dishes that delight our guests. This is an excellent opportunity to grow your culinary expertise within a professional kitchen and establish a strong foundation for your career progression.</p><p>Prepare and cook food items according to established recipes and property standards, ensuring consistency across all menu offerings</p><p>Assist in the preparation of ingredients, including washing, peeling, chopping, and portioning with precision and efficiency</p><p>Maintain a clean and organized workstation, adhering to all food safety and hygiene protocols at all times</p><p>Collaborate effectively with kitchen team members to support smooth operations during service periods</p><p>Actively communicate with colleagues and respond to feedback to continuously improve food quality and presentation</p><p>Support the kitchen team in executing both la carte and buffet service with attention to detail</p><p>Contribute ideas and suggestions to enhance menu offerings and kitchen processes</p><p>Demonstrate flexibility in handling multiple tasks and adapting to the fast-paced kitchen environment</p><p>Assist in inventory management and proper storage of food items</p><p>Support guest satisfaction by ensuring all dishes meet quality standards before service</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 2 years of experience in a similar Commis role within a 5-star hotel or resort environment</li><li>Culinary education background or formal training in food preparation</li><li>Strong knowledge of food safety, hygiene standards, and proper food handling techniques</li><li>Proficiency in basic knife skills and food preparation methods</li><li>Ability to work efficiently under pressure in a fast-paced kitchen environment</li><li>Excellent teamwork and collaborative skills with the ability to work cohesively with diverse team members</li><li>Strong attention to detail with a commitment to consistency and quality in food preparation</li><li>Effective communication skills and openness to receiving constructive feedback</li><li>Physical stamina and ability to stand for extended periods in a kitchen setting</li><li>Demonstrated willingness to learn, adapt, and develop culinary skills</li><li>Time management and organizational abilities</li><li>Flexibility to work varying shifts, including evenings, weekends, and holidays as required</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. An Online Account Manager is a person who is responsible for the management of sales and relationships with merchant exclusively through virtual. This role requires a strong focus on tele sales skills and exceptional customer support to ensure client satisfaction. They are assigned a company's existing merchant's accounts.</p><p>Responsibilities:</p><ul><li>Serve as the lead point of contact for all Merchants on account management matters.</li><li>Handle and nurture client relationships exclusively through phone and online communication.</li><li>Utilize effective tele sales techniques to drive account growth and revenue.</li><li>Ensure the timely and successful delivery of our solutions according to merchant needs and objectives.</li><li>Demonstrate proficiency in using online platforms, CRM systems, and other digital tools.</li><li>Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues.</li><li>Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to Toters platform and highlighting to existing customers the value of being on our platform.</li><li>Collaborate with the Business Development team to identify and grow opportunities.</li><li>Communicating with merchants to understand their needs and explain product value.</li><li>Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues</li><li>Maintaining updated knowledge of company products and services.</li><li>Resolving complaints and preventing additional issues by improving processes.</li><li>Identifying industry trends.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BA/BS degree in Business Administration, Sales or relevant field.</li><li>Proven experience in tele sales, account management, or a related field.</li><li>Strong customer support and problem-solving skills.</li><li>Conduct online training sessions to educate clients about products and services.</li><li>Solid experience with CRM software and MS Office (particularly MS Excel).</li><li>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.</li><li>Exceptional virtual communication skills and responsiveness.</li><li>Strong verbal and written communication skills.</li><li>Technical proficiency in using online platforms and digital tools.</li><li>Good command of English and Arabic (oral and written).</li><li>BA/BS degree in Business Administration, Sales or relevant field.</li><li>Extensive, accurate product knowledge.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Wood is recruiting for a Senior Commissioning Engineer to join its Iraq business unit focusing on supporting the Commissioning &amp; Start-Up Manager, drive contractors across all disciplines and accelerate activities in fast-track mode, with no compromise on safety or quality.</p><br><p>This role is a full-time on-site role in Basra, Iraq with travel requirement.<br><strong>Reports to: </strong>Commissioning &amp; Start-Up Manager&nbsp;<br> &nbsp;</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p>Wood is recruiting for a Senior Commissioning Engineer to join its Iraq business unit focusing on supporting the Commissioning &amp; Start-Up Manager, drive contractors across all disciplines and accelerate activities in fast-track mode, with no compromise on safety or quality.</p><br><p>This role is a full-time on-site role in Basra, Iraq with travel requirement.<br><strong>Reports to: </strong>Commissioning &amp; Start-Up Manager&nbsp;</p><br><p><i><strong>#Wood #Iraq #Basra #Senior Commissioning Engineer&nbsp;</strong></i></p><br><p><strong><u>The role</u></strong></p><br><p>This is an exciting opportunity for an experienced&nbsp;Senior Commissioning Engineer&nbsp;to join our Iraq Business Unit.</p><br><p><strong>Our Clients and Projects&nbsp;</strong></p><br><p><strong>Designing the future. Transforming the world.&nbsp;</strong></p><br><p>This Project aims to take over the existing asset and maximize the production in 2 phases. This is a fast-track project and schedule-oriented Design to enhance the production.&nbsp;</p><br><p>The Phase 1 will restore, upgrade, and develop the current plant (CPF1) including: Restoration of initial CPF1 capacity; building a new export pipeline (24”, ~30km); restoration of CPF1 integrity and operability; flaring elimination and released water; development of new flowlines, pads, and electrification network for approximately 30 new wells; debottlenecking of the plant; upgrade of the Safety and Security facilities.&nbsp;</p><br><p>Our scope is to provide Engineering, Procurement services and Construction assistance (EPsCa) for the initial development phase of the field in Southern Iraq. The scope of services includes FEED, detailed design, procurement support, and construction and commissioning assistance.</p><br><p><strong><u>What we can offer</u></strong></p><br><ul> <li><strong>Meaningful and interesting projects</strong> Delivered to high profile clients and complex projects in Iraq&nbsp;</li> <li><strong>Commitment to Diversity and Inclusion</strong>; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice&nbsp;</li> <li><strong>Competitive salary</strong> with regular salary reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> <li><strong>Medical Insurance:&nbsp;</strong>Ensures inpatient and outpatient medical care is available should you require treatment.&nbsp;</li> <li><strong>Commitment to continued professional development;</strong> development plans that are tailored to your individual needs and interests&nbsp;</li> <li><strong>Global connections</strong>: join experts around the world who are at the leading edge of our industry, shaping the standards of our profession&nbsp;</li> <li><strong>Long Service Award:&nbsp;</strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5-year service milestones&nbsp;</li></ul><p><strong><u>Job Objectives/Project context:</u></strong></p><br><p>The project is a gas plant located in Iraq, delivered under a DBOOM (Design, Build, Own, Operate, Maintain) contract. The Construction phase and Mechanical Completion are ongoing, Commissioning to be started very sooner. An experienced reinforcement is required to support the Commissioning &amp; Start-Up Manager, drive contractors across all disciplines and accelerate activities in fast-track mode, with no compromise on safety or quality.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul> <li><strong>Monitoring &amp; driving</strong>: Ensure day-to-day monitoring of contractors’ progress across all disciplines (ICSS, mechanical, electrical, instrumentation, HVAC, utilities…).</li> <li><strong>Acceleration</strong>: Challenge contractors, identify bottlenecks, enforce priorities and push teams to meet commissioning milestones.</li> <li><strong>Methodology</strong>: ORBIT methodology is considered for this project for the follow up of (subsystems, ITR, punch lists, MC/RFCC, completion dossiers).&nbsp;</li> <li><strong>Documentation</strong>: To make sure of the readiness of procedure and dossier to be ready for the activities. Review and validate commissioning procedures, JSA, energization dossiers, LoTo, PSSR…And to prepare all the handover of the phase Precom - Commissioning.</li> <li><strong>Coordination</strong>: Coordinate Mechanical Completion, pre-commissioning, commissioning and start-up activities while securing interfaces and SIMOPS.</li> <li><strong>Reporting</strong>: Run daily and weekly review meetings with Construction, CSU and Company Representative.</li> <li><strong>Handover</strong>: Deliver the closure of punch lists (A/B), remarks clearance and handover to operations.<br> &nbsp;</li></ul><br>Qualifications:<br><p><strong>What makes you remarkable?&nbsp;</strong></p><br><p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.&nbsp;&nbsp;</p><br><p><strong>Expected:</strong></p><br><ul> <li>Engineering degree (MSc / BSc) in chemical, mechanical, electrical, instrumentation engineering or equivalent.</li></ul><p><strong>Experience:</strong></p><br><ul> <li><strong>Experience</strong>: Minimum 15 years of experience in commissioning and start-up of Oil &amp; Gas / LNG / petrochemical facilities.</li> <li><strong>Projects</strong>: Proven track record on at least two (2) gas plant, LNG or refinery projects delivered in fast-track mode.</li> <li><strong>Methodology</strong>: knowledge of OPERCOM and Orbit is a plus.</li> <li><strong>Environment</strong>: Previous experience working for a major international operator and managing multi-discipline contractors.</li></ul><p><strong>Technical Skills:</strong></p><br><ul> <li>In-depth knowledge of subsystems, ITR, MC, RFCC, punch lists and system completion.</li> <li>Full command of HSE, ATEX, PtW, LoTo, safety inhibition and PSSR procedures.</li> <li>Strong understanding of process equipment, rotating, HV/LV electrical, F&amp;G, ESD/PSD and ICSS systems.</li> <li>Proficiency with completion management tools (ICAPS or equivalent).</li></ul><p><strong>Personal Qualities:</strong></p><br><ul> <li><strong>Leadership</strong>: Ability to challenge contractors and enforce priorities.</li> <li><strong>Adaptability:</strong> Comfort in fast-track, multicultural and high-pressure environments.</li> <li><strong>Rigor</strong>: Strong reporting discipline, documentation rigor and clear communication.</li> <li><strong>Diplomacy</strong>: Team spirit and diplomacy at Company / EPC / Vendor interfaces.</li></ul><p><strong>Languages:</strong></p><br><ul> <li>Fluent professional English (mandatory).</li> <li>French appreciated. Arabic is a plus.</li></ul><p><strong>Conditions:</strong></p><br><ul> <li>Site-based assignment in Iraq, Rotational.</li></ul> </div>

<p>We are seeking an experienced and passionate Chef De Partie to join our culinary team in Baghdad, Iraq. As a Chef De Partie, you will be instrumental in orchestrating food production and maintaining the highest standards of quality and efficiency in our kitchen. You will lead a section of the kitchen brigade, collaborate closely with senior culinary staff, and ensure that every dish that leaves our kitchen reflects our commitment to excellence and innovation. This is an exciting opportunity to showcase your culinary expertise, mentor junior kitchen staff, and contribute to an inclusive and dynamic food service environment. Lead and supervise your assigned kitchen section, ensuring smooth coordination and optimal productivity during all food service periods Mentor and train junior kitchen staff, fostering a collaborative and supportive kitchen culture while maintaining high performance standards Prepare and cook all food orders with precision and urgency, adhering strictly to established recipes and kitchen standards Develop and implement innovative menu items and cooking techniques while maintaining consistency with organizational culinary guidelines Communicate effectively with the Head Chef, Sous Chef, and other Chef De Parties to ensure seamless kitchen operations and service excellence Monitor and control food costs, minimize wastage, and implement efficient preparation methods without compromising quality Maintain impeccable cleanliness and organization of your station, equipment, and work area in full compliance with health and hygiene regulations Anticipate daily kitchen requirements and advise senior culinary staff in advance regarding food and product needs Manage inventory for your section and ensure proper stock rotation and storage procedures Adapt flexibly to changing guest needs and service requirements while maintaining quality standards Support the kitchen brigade in meeting all food preparation and service objectives across multiple outlets Embrace additional responsibilities as assigned by management to support organizational goals</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven passion for food and culinary excellence with a genuine commitment to continuous improvement</li><li>Minimum 3-5 years of professional kitchen experience in a similar Chef De Partie role or equivalent culinary position</li><li>Strong la carte cooking experience with advanced culinary techniques and knife skills</li><li>Demonstrated leadership and mentoring abilities with experience supervising kitchen staff</li><li>Exceptional ability to perform under pressure while maintaining quality and composure</li><li>Comprehensive knowledge of food safety standards, health regulations, and kitchen hygiene best practices</li><li>Proficiency in food cost management, inventory control, and waste reduction strategies</li><li>Strong organizational and time management skills with the ability to multitask efficiently</li><li>Excellent communication and interpersonal skills with the ability to collaborate effectively with all kitchen team members</li><li>Flexibility to work rotating shifts, including weekends and holidays as required</li><li>Ability to adapt quickly to changing circumstances and guest needs while maintaining service standards</li><li>Team player mentality with a supportive and inclusive approach to kitchen operations</li><li>Advanced menu planning and recipe development capabilities</li><li>Resilience and problem-solving skills to navigate fast-paced kitchen environments</li><li>Culinary certification or formal culinary training (preferred)</li></ul>

Job Description <div> <p>What you will be doing:<br> <br> The Sous Chef responsible for managing the daily operations of the hot kitchen section, ensuring the preparation and presentation of high-quality dishes. support to Executive Sous Chef in supervising the kitchen team, maintaining food safety standards, and driving operational excellence. leads by example, fosters a positive work environment, and ensures guest satisfaction through consistent kitchen performance.</p> <p> </p> <ul> <li>Assist the Executive Sous Chef in planning daily kitchen operations, including prep schedules, staff assignments, and service timelines.</li> <li>Maintain and update production lists, recipe files, and plating guides to ensure consistency and efficiency.</li> <li> supervise mise en place for all hot kitchen stations, ensuring readiness for each service period.</li> <li>Monitor food cost and portion control, contributing to budget adherence and profitability.</li> <li>Plan and execute menu changes, seasonal updates, and special promotions in collaboration with the culinary leadership team.</li> <li>Ensure shift handovers are conducted professionally, with clear communication of tasks, issues, and priorities.</li> <li>Review and adjust staff schedules based on business levels, ensuring optimal coverage and productivity.</li> <li>Support training and cross-training initiatives to build team flexibility and skill development.</li> <li>Maintain accurate documentation for HACCP compliance, inventory tracking, and kitchen audits.</li> <li>Assist in organizing tastings and briefings for new menu items, ensuring service staff are informed and confident.</li> <li>Contribute to planning.</li> <li>Maintain a visible presence in outlets during service, interacting with guests and ensuring satisfaction.</li> <li>Respond to guest feedback and implement improvements to enhance the dining experience..</li> <li>Enforce HACCP and local health regulations across the hot kitchen.</li> <li>Maintain cleanliness and organization of workstations, storage areas, and equipment.</li> <li>Conduct regular inspections and spot checks to ensure compliance.</li> <li>Train and mentor junior chefs and kitchen staff in cooking techniques, hygiene standards, and operational procedures.</li> <li>Conduct daily briefings and assist in performance evaluations and coaching.</li> <li>supervise and coordinate the hot kitchen team to ensure smooth and efficient service.</li> <li>Oversee the preparation, cooking, and presentation of all hot food items according to standard recipes and plating guidelines.</li> <li>Ensure mise en place is completed and stations are properly set up for each service period.</li> <li>Monitor food quality, taste, and presentation to maintain brand standards.</li> <li>Ensure all kitchen equipment is used safely and maintained properly.</li> </ul> <p>promote teamwork, professionalism, and a positive kitchen culture</p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p>Qualifications</p> <ul> <li>Previous experience in a similar role.</li> <li>Strong knowledge of food preparation, cooking techniques, and kitchen operations.</li> <li>Understanding of food safety, sanitation, and hygiene standards.</li> <li>Ability to supervise, train, and motivate kitchen staff.</li> <li>Excellent time management and organizational skills.</li> <li>Ability to work efficiently in a fast-paced environment.</li> <li>Strong attention to detail and commitment to food quality and presentation.</li> <li>Good communication and teamwork skills.</li> <li>Flexibility to work evenings, weekends, and holidays as needed.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>IOF Project Advisor(Intelligent Oil Field)-onsite<br><br><p><b><span>Position:</span><span>Project Advisor</span></b></p><br><br><p><span><span>Role Description:&nbsp;</span></span></p><br><br><br><p><b><span>1. Business &amp; Operational Assessment</span></b></p><br><br><br><p><span><span>They assess:</span><span>Current</span><span>F</span><span>ield</span><span>O</span><span>peration</span><span>al Data</span><span>Processes</span><span>,</span><span>Existing</span><span>I</span><span>nfrastructure</span><span>,</span><span>Production</span><span>(data)</span><span>bottlenecks</span><span>,</span></span><span><span>Data</span><span>A</span><span>vailability</span></span><span><span>&amp; Integrity&nbsp;</span></span></p><br><br><br><p><span><span>Example:</span><span>T</span><span>oo many ESP failures</span><span>,</span><span>High deferred production</span><span>,</span><span>Poor</span><span>Maintenance Planning</span><span>,</span><span>Manual reporting delays</span></span></p><br><br><br><p><b><span>2. Define Digital Use Cases</span></b></p><br><br><p><span><span>They identify high-value initiatives such as:</span></span></p><br><br><br><p><b><span>Use Case</span></b><b><span>Example</span></b></p><br><br><p><span><span>Predictive maintenance</span></span><span><span>Build Data Pipelines to feed into AI/ML</span></span></p><br><br><p><span><span>Emissions tracking</span></span><span><span>Methane leak monitoring</span></span></p><br><br><p><span><span>Asset Integrity</span></span><span><span>Corrosion monitoring system for export pipeline</span></span></p><br><br><br><p><b><span>3. Technology Architecture</span></b></p><br><br><p><span><span>They help define:</span><span>Data architecture</span><span>,</span><span>Cloud vs on-prem solutions</span><span>,</span><span>Historian integration</span><span>,</span><span>Edge computing</span><span>,</span><span>Cybersecurity requirements</span></span></p><br><br><br><p><span><span>Common technologies:</span><span>AVEV</span><span>A</span><span>PI</span><span>,</span><span>Schlumberger DELFI</span><span>,</span><span>SCADA</span><span>,</span><span>Azure/AWS cloud</span><span>,</span><span>Power BI/Tableau</span><span>,</span><span>IoT platforms</span></span></p><br><br><br><p><b><span>4. Project Management &amp; Delivery</span></b></p><br><br><p><span><span>A large part of the role is coordinating execution:</span><span>Vendor management</span><span>,</span><span>Scope definition</span><span>,</span><span>Risk management</span><span>,</span><span>Deployment planning</span><span>,</span><span>KPI tracking</span></span></p><br><br><br><p><span><span>Typical projects:</span><span>Data Pipelines</span><span>Definition,</span><span>Implementation,</span><span>Digital twin implementation</span><span>,</span><span>Production</span><span>S</span><span>urveillance</span><span>D</span><span>ashboards</span></span></p><br><br><br><br><p><b><span>5. Data &amp; Analytics Oversight</span></b></p><br><br><p><span><span>Typical Interfaces Include</span><span>:</span><span>Information Management,</span><span>Data scientists</span><span>,</span><span>Production engineers</span><span>,</span><span>Operations &amp; Maintenance Teams</span></span></p><br><br><p><span><span>Tasks</span><span>include:</span><span>Data quality governance</span><span>,</span><span>KPI definition</span><span>,</span><span>Analytics validation</span><span>,</span><span>Workflow automation</span></span></p><br><br><br><p><span><span>Example:</span><span>Utilising</span><span>AI/</span><span>M</span><span>achine</span><span>L</span><span>earning t</span><span>o</span><span>Anticipate</span><span>Maintenance</span><span>and Turnaround Activit</span><span>ies at Site</span></span></p><br><br><br><br><p><b><span>6. Change Management</span></b></p><br><br><p><span><span>A major challenge is operational adoption.</span></span></p><br><br><p><span><span>The advisor may:</span><span>Train field personnel</span><span>,</span><span>Align</span><span>engineers with new workflows</span><span>,</span><span>Develop SOPs</span><span>,</span><span>Create</span><span>operating models</span><span>,</span><span>Demonstrate ROI</span><span>-</span><span>In many oilfields, the technical challenge is easier than changing field behavior.</span></span></p><br><br><br><p><u><span>Typical Skills Required</span></u></p><br><br><br><p><b><span>Upstream Domain Knowledge</span></b></p><br><br><p><span><span>Understanding of:</span><span>O</span><span>perations</span><span>&amp;</span><span>Maintenance</span><span>,</span><span>Asset Information Management</span><span>,</span><span>Surface</span><span>F</span><span>acilities</span></span></p><br><br><br><p><b><span>Digital &amp; Technical Skills</span></b></p><br><br><p><span><span>Knowledge of:</span><span>SCADA</span><span>,</span><span>Industrial IoT</span><span>,</span><span>CMMS,</span><span>eDMS</span><span>,</span><span>Data platforms</span><span>,</span><span>Cloud architecture</span><span>,</span><span>Analytics</span><span>,</span><span>Cybersecurity</span><span>,</span><span>Automation systems</span></span></p><br><br><br><p><b><span>Project &amp; Consulting Skills</span></b></p><br><br><p><span><span>Stakeholder management</span><span>,</span><span>Business case development</span><span>,</span><span>Agile/project delivery</span><span>,</span><span>Vendor coordination</span><span>,</span><span>Communication with executives and field teams</span></span></p><br><br><br><p><span><span>Digital Oilfield Advisor</span></span><span><span>Connects operations + digital + business value</span></span></p><br><br><br><ul><li><p><span><span>Supports implementation</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Coordinates technical teams</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Manages specific workstreams</span></span></p><br><br></li></ul><br><br><br><br><br> </div>

<p>We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry.</p><p>Position Summary The Geology Advisor provides expert geological interpretation, reservoir characterization, and development planning support for an oil and gas asset managed under an Integrated Asset Management (IAM) contract.</p><p>Under broad direction from the Subsurface Technical Manager: Develop and apply advanced development geology techniques in support of the evaluation and development of potentially large, yet challenging oil and gas field development projects. Accountable for ensuring robust geological understanding of the asset, integrating static and dynamic data to guide reservoir management, field development, and production optimization. The Geology Advisor will support prospect evaluation work by providing validation of preexisting interpretations as well as creating new interpretations (e.g., structure maps, isopach maps, cross sections, annotated bubble maps, etc.) Role includes data analysis, reservoir characterization and mapping, determination of reservoir rock and fluid properties, static uncertainty/risk management analysis, deterministic/probabilistic in-place hydrocarbon volumetric calculations, static modeling, reserves estimation, and other work related to reservoir understanding / development. Lead the interpretation of geological, geophysical, petrophysical, and drilling data to develop robust static reservoir models. Integrating well log, core, seismic, and production data to define reservoir architecture, facies distribution, and structural framework. Solid grounding in development geology and working knowledge of geologic operations, logging, directional drilling, petrophysics, geophysics, rock and core sampling and analysis, reservoir simulation and drilling &amp; completions. Understands the fundamentals of petroleum engineering, subsurface uncertainties, risks and technical issues associated with subsurface, wells and surface development opportunities. Collaborate with production and operations teams to identify and implement production enhancement opportunities. Additionally, translates technical insights into actionable operational and development plans. Be actively involved in technical engagements, present to and establish strong working relationships with senior management and key stakeholders . Present to and participate in internal and external reviews ensuring work deliverables are robust and fit-for-purpose. Mentor and provide technical guidance to less experienced geoscientists within the asset team. Promote the adoption of best practices, digital tools, and innovative techniques in geoscience.</p><p><strong>Desired Candidate Profile</strong></p><p>Requires an undergraduate degree in Geoscience and a minimum of 10 years of experience in oil and gas exploration and production roles which may include experience in development geology, static modeling, operations geology, field development planning etc. Requires field development and reservoir management experience working directly (preferred) or indirectly on a producing field for an oil &amp; gas operator Extensive experience in clastic and/or carbonate reservoirs; exposure to mature or brownfield assets preferred</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>Data Centre - System team lead<br><br><p><b>Job Description: Data Centre - System Team Lead</b></p><br><br><p><b>Role Title: </b>System Team Lead</p><br><br><p><b>Function: </b>Information Management / IT</p><br><br><p><b>Role Leve: </b>Technical Team Lead</p><br><br><p><b>Location: </b>Majnoon Project – Site Basra</p><br><br><p><b>Primary Purpose: </b>Lead systems support, stability, security, upgrades, troubleshooting and documentation</p><br><br><p><b>Reporting: </b>Data Centre Manager</p><br><br>Preface<p>This job description outlines the purpose, responsibilities, competencies, experience, certifications, technical skills, and language requirements for the System Team Lead role. The role is designed for a technically experienced leader who can guide system administrators and engineers while maintaining reliable, secure, and efficient IT services.</p><br><br>Professional Summary<p>The System Team Lead leads and mentors system administrators and engineers, ensuring that IT systems remain stable, secure, efficient, and aligned with operational requirements. The role oversees system upgrades, troubleshooting, technical support, documentation, and best-practice adoption. It requires strong hands-on technical capability combined with leadership, planning, communication, and stakeholder coordination skills.</p><br><br>Core Competencies<ul><li>Team leadership, mentoring, coaching, and development of system administrators and engineers.</li><li>Strong technical problem-solving and ability to manage complex troubleshooting activities.</li><li>Operational discipline focused on stability, security, availability, and efficiency of IT systems.</li><li>Ability to plan, coordinate, and oversee system upgrades, patching, and continuous improvement activities.</li><li>Strong documentation discipline, including procedures, standards, runbooks, and knowledge sharing.</li><li>Clear communication with technical teams, business users, vendors, and management stakeholders.</li><li>Ability to prioritise technical work across incidents, maintenance, projects, and operational support.</li></ul>Professional Experience<ul><li>Extensive experience in systems administration, infrastructure support, or IT engineering roles.</li><li>Experience leading or mentoring system administrators, engineers, or technical support resources.</li><li>Proven experience supporting enterprise IT systems in operational or project-based environments.</li><li>Experience overseeing system upgrades, troubleshooting, incident resolution, and root-cause analysis.</li><li>Experience developing best practices, technical documentation, procedures, and operational standards.</li><li>Experience working with internal IT teams, vendors, and wider project stakeholders to maintain service continuity.</li></ul><br>Key Responsibilities<br><p><b>Lead and Mentor</b></p><br><br><p>Lead, guide, and mentor system administrators and engineers, supporting team capability, work allocation, and technical discipline.</p><br><br><p><b>Maintain Stability</b></p><br><br><p>Ensure IT systems remain stable, secure, efficient, and available to support business and project operations.</p><br><br><p><b>Oversee Upgrades</b></p><br><br><p>Coordinate system upgrades, patching, maintenance activities, and technical changes in line with operational needs.</p><br><br><p><b>Troubleshoot Issues</b></p><br><br><p>Oversee complex troubleshooting, escalation management, root-cause analysis, and incident resolution.</p><br><br><p><b>Drive Best Practice</b></p><br><br><p>Develop, maintain, and promote best practices, technical standards, runbooks, and operational documentation.</p><br><br><p><b>Support Governance</b></p><br><br><p>Contribute to IT governance, reporting, risk reduction, service improvement, and stakeholder communication.</p><br><br>Certifications<p>Relevant professional certifications are preferred where aligned to the organisation, technology stack, and project requirements. Examples include:</p><br><br><ul><li>Microsoft, Linux, VMware, Cisco, cloud, cyber security, or infrastructure-related certifications.</li><li>ITIL Foundation or equivalent service management certification.</li><li>Security-related certification such as CompTIA Security+, Microsoft Security, or equivalent is advantageous.</li></ul>Technical Skills<p><b>Systems Administration</b></p><br><br><p>Windows Server, Linux, core infrastructure services, patching, backup, monitoring, and support.</p><br><br><p><b>Infrastructure Operations</b></p><br><br><p>Virtualization, storage, compute, network services, hosting environments, and operational resilience.</p><br><br><p><b>Security and Controls</b></p><br><br><p>Secure configuration, access control, vulnerability remediation, endpoint protection, and compliance support.</p><br><br><p><b>Troubleshooting</b></p><br><br><p>Incident response, escalation support, root-cause analysis, performance investigation, and service restoration.</p><br><br><p><b>Upgrades and Maintenance</b></p><br><br><p>System upgrades, patch cycles, lifecycle planning, maintenance windows, and technical change coordination.</p><br><br><p><b>Documentation</b></p><br><br><p>Runbooks, SOPs, standards, technical guides, change records, and knowledge-base material.</p><br><br>Languages<ul><li>English language proficiency required for technical documentation, reporting, stakeholder communication, and operational coordination.</li><li>Arabic</li></ul><br><br><br> </div>

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>