وظائف مطورى واجهة مستخدم - بغداد العراق

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>Responsible for ensuring that high quality patient care is given and that there is economical and efficient performance. They will lead and demonstrate the provision of safe patient and family focused quality care. Responsible for management of assigned Outpatient Clinics. They will assess, plan, direct, implement, and evaluate patient care to comply with established standards in accordance with MoPH and Joint Commission International Accreditation (JCIA).</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Responsible for the efficient management of consulting rooms and other outpatient areas, the maintenance and monitoring of agreed service standards, and the handling of all issues and complaints arising, in coordination with Nursing Manager – Outpatient Clinics.&nbsp;</p><br> <p>Strives for excellence in the OPD department and promotes team working and interdisciplinary relationships.&nbsp;</p><br> <p>Responsible for the patient management system, including implementing changes and training all relevant users, in coordination with Nursing Manager – Outpatient Clinics.&nbsp;</p><br> <p>Ensures that Nursing, Allied Health and support teams work flexibly and supportively together and that the objectives for the Outpatient Clinics Care are delivered.&nbsp;</p><br> <p>Evaluates patient acuity, develops, and reviews criteria for work assignment and delivery care model. </p><br> <p>Works closely with the Allied Health staff and those in support functions to ensure a seamless personalized service for all patients.&nbsp;</p><br> <p>Takes an innovative approach to the development of services, maximizing the use of digitalization to deliver excellent customer service.&nbsp;</p><br> <p>Ensures that there is planned, and effective day-to-day skill mix and staff management. </p><br> <p>Determines and reviews staffing plans and develops a scheduling system for unit and reviews regularly as staffing, skills mix, and acuity change.&nbsp;</p><br> <p>Acts as an expert resource for others requiring knowledge, experience, advice, and support within the multi-professional Allied Health team.&nbsp;</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Performs or monitors personnel management functions, which includes interviewing and selecting candidates, directing the performance management program, and managing corrective action issues. </p><br> <p>Demonstrates growth and development in clinical and management skills through an ongoing process of education, consultation, and pertinent literature.&nbsp;</p><br> <p>Demonstrates research-based nursing practice in caring for patients in related specialties.&nbsp;</p><br> <p>Ensures effective channels of communication exist between the staff, the patients, and their relatives (and/or significant others) in order that they are always fully informed.&nbsp;</p><br> <p>Acts as a change agent, supporting staff in the implementation of new practices.&nbsp;</p><br> <p>Supports risk management activities.&nbsp;</p><br> <p>Contributes to the development and execution of the department’s short to mid-term plans to ensure alignment with the division’s strategic priorities and contribute to the development of annual business plans for the assigned areas of responsibility to support the achievement of financial objectives.&nbsp;</p><br> <p>Monitors, controls, and reports key performance indicators related to the OPD department to track performance and recommend corrective actions.&nbsp;</p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Previous Commissioning of Outpatient Clinics is highly desirable.&nbsp;</p><br> <p>Comprehensive knowledge of Accreditation Process in Healthcare Facility with particular emphasis on JCI.&nbsp;</p><br> <p>Thorough knowledge of the Ministry of Health’s regulations, laws, and utilization review committee planning, organization, and management.&nbsp;</p><br> <p>Knowledge of medical staff bylaws, rules, and regulations, and the state peer review statute.&nbsp;</p><br> <p>Strong understanding of clinical research trials related to medical practice, clinical decision-making, healthcare systems, reimbursement, and other aspects impacting patient care.&nbsp;</p><br> <p>Excellent organizational skills.&nbsp;</p><br> <p>Excellent communication skills, using the spoken word, writing clearly and concisely, and presenting information publicly.&nbsp;</p><br> <p>Excellent Knowledge of reporting &amp; analyzing outcomes, KPIs.&nbsp;</p><br> <p>Strong knowledge in Branding thru a competitive Market</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 10 years of experience in Health Science (required).&nbsp;</p><br> <p>5 years managerial experience.</p><br> <p>Minimum 3 years of experience in GCC (preferred).&nbsp;</p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>Build High-Performing Teams<br>Quality Assurance and Performance Improvement L4<br>Provide Direction<br>Clinical Operations and Processes L4<br>Regulatory Compliance L4<br>Patient-Centered Care L4<br>Healthcare Operations Management L4<br>AI Fluency<br>Leadership<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Science or any related field<br>Master's degree in Science or any related field<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>IOF Project Advisor(Intelligent Oil Field)-onsite<br><br><p><b><span>Position:</span><span>Project Advisor</span></b></p><br><br><p><span><span>Role Description:&nbsp;</span></span></p><br><br><br><p><b><span>1. Business &amp; Operational Assessment</span></b></p><br><br><br><p><span><span>They assess:</span><span>Current</span><span>F</span><span>ield</span><span>O</span><span>peration</span><span>al Data</span><span>Processes</span><span>,</span><span>Existing</span><span>I</span><span>nfrastructure</span><span>,</span><span>Production</span><span>(data)</span><span>bottlenecks</span><span>,</span></span><span><span>Data</span><span>A</span><span>vailability</span></span><span><span>&amp; Integrity&nbsp;</span></span></p><br><br><br><p><span><span>Example:</span><span>T</span><span>oo many ESP failures</span><span>,</span><span>High deferred production</span><span>,</span><span>Poor</span><span>Maintenance Planning</span><span>,</span><span>Manual reporting delays</span></span></p><br><br><br><p><b><span>2. Define Digital Use Cases</span></b></p><br><br><p><span><span>They identify high-value initiatives such as:</span></span></p><br><br><br><p><b><span>Use Case</span></b><b><span>Example</span></b></p><br><br><p><span><span>Predictive maintenance</span></span><span><span>Build Data Pipelines to feed into AI/ML</span></span></p><br><br><p><span><span>Emissions tracking</span></span><span><span>Methane leak monitoring</span></span></p><br><br><p><span><span>Asset Integrity</span></span><span><span>Corrosion monitoring system for export pipeline</span></span></p><br><br><br><p><b><span>3. Technology Architecture</span></b></p><br><br><p><span><span>They help define:</span><span>Data architecture</span><span>,</span><span>Cloud vs on-prem solutions</span><span>,</span><span>Historian integration</span><span>,</span><span>Edge computing</span><span>,</span><span>Cybersecurity requirements</span></span></p><br><br><br><p><span><span>Common technologies:</span><span>AVEV</span><span>A</span><span>PI</span><span>,</span><span>Schlumberger DELFI</span><span>,</span><span>SCADA</span><span>,</span><span>Azure/AWS cloud</span><span>,</span><span>Power BI/Tableau</span><span>,</span><span>IoT platforms</span></span></p><br><br><br><p><b><span>4. Project Management &amp; Delivery</span></b></p><br><br><p><span><span>A large part of the role is coordinating execution:</span><span>Vendor management</span><span>,</span><span>Scope definition</span><span>,</span><span>Risk management</span><span>,</span><span>Deployment planning</span><span>,</span><span>KPI tracking</span></span></p><br><br><br><p><span><span>Typical projects:</span><span>Data Pipelines</span><span>Definition,</span><span>Implementation,</span><span>Digital twin implementation</span><span>,</span><span>Production</span><span>S</span><span>urveillance</span><span>D</span><span>ashboards</span></span></p><br><br><br><br><p><b><span>5. Data &amp; Analytics Oversight</span></b></p><br><br><p><span><span>Typical Interfaces Include</span><span>:</span><span>Information Management,</span><span>Data scientists</span><span>,</span><span>Production engineers</span><span>,</span><span>Operations &amp; Maintenance Teams</span></span></p><br><br><p><span><span>Tasks</span><span>include:</span><span>Data quality governance</span><span>,</span><span>KPI definition</span><span>,</span><span>Analytics validation</span><span>,</span><span>Workflow automation</span></span></p><br><br><br><p><span><span>Example:</span><span>Utilising</span><span>AI/</span><span>M</span><span>achine</span><span>L</span><span>earning t</span><span>o</span><span>Anticipate</span><span>Maintenance</span><span>and Turnaround Activit</span><span>ies at Site</span></span></p><br><br><br><br><p><b><span>6. Change Management</span></b></p><br><br><p><span><span>A major challenge is operational adoption.</span></span></p><br><br><p><span><span>The advisor may:</span><span>Train field personnel</span><span>,</span><span>Align</span><span>engineers with new workflows</span><span>,</span><span>Develop SOPs</span><span>,</span><span>Create</span><span>operating models</span><span>,</span><span>Demonstrate ROI</span><span>-</span><span>In many oilfields, the technical challenge is easier than changing field behavior.</span></span></p><br><br><br><p><u><span>Typical Skills Required</span></u></p><br><br><br><p><b><span>Upstream Domain Knowledge</span></b></p><br><br><p><span><span>Understanding of:</span><span>O</span><span>perations</span><span>&amp;</span><span>Maintenance</span><span>,</span><span>Asset Information Management</span><span>,</span><span>Surface</span><span>F</span><span>acilities</span></span></p><br><br><br><p><b><span>Digital &amp; Technical Skills</span></b></p><br><br><p><span><span>Knowledge of:</span><span>SCADA</span><span>,</span><span>Industrial IoT</span><span>,</span><span>CMMS,</span><span>eDMS</span><span>,</span><span>Data platforms</span><span>,</span><span>Cloud architecture</span><span>,</span><span>Analytics</span><span>,</span><span>Cybersecurity</span><span>,</span><span>Automation systems</span></span></p><br><br><br><p><b><span>Project &amp; Consulting Skills</span></b></p><br><br><p><span><span>Stakeholder management</span><span>,</span><span>Business case development</span><span>,</span><span>Agile/project delivery</span><span>,</span><span>Vendor coordination</span><span>,</span><span>Communication with executives and field teams</span></span></p><br><br><br><p><span><span>Digital Oilfield Advisor</span></span><span><span>Connects operations + digital + business value</span></span></p><br><br><br><ul><li><p><span><span>Supports implementation</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Coordinates technical teams</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Manages specific workstreams</span></span></p><br><br></li></ul><br><br><br><br><br> </div>

<p>We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry.</p><p>Position Summary The Geology Advisor provides expert geological interpretation, reservoir characterization, and development planning support for an oil and gas asset managed under an Integrated Asset Management (IAM) contract.</p><p>Under broad direction from the Subsurface Technical Manager: Develop and apply advanced development geology techniques in support of the evaluation and development of potentially large, yet challenging oil and gas field development projects. Accountable for ensuring robust geological understanding of the asset, integrating static and dynamic data to guide reservoir management, field development, and production optimization. The Geology Advisor will support prospect evaluation work by providing validation of preexisting interpretations as well as creating new interpretations (e.g., structure maps, isopach maps, cross sections, annotated bubble maps, etc.) Role includes data analysis, reservoir characterization and mapping, determination of reservoir rock and fluid properties, static uncertainty/risk management analysis, deterministic/probabilistic in-place hydrocarbon volumetric calculations, static modeling, reserves estimation, and other work related to reservoir understanding / development. Lead the interpretation of geological, geophysical, petrophysical, and drilling data to develop robust static reservoir models. Integrating well log, core, seismic, and production data to define reservoir architecture, facies distribution, and structural framework. Solid grounding in development geology and working knowledge of geologic operations, logging, directional drilling, petrophysics, geophysics, rock and core sampling and analysis, reservoir simulation and drilling &amp; completions. Understands the fundamentals of petroleum engineering, subsurface uncertainties, risks and technical issues associated with subsurface, wells and surface development opportunities. Collaborate with production and operations teams to identify and implement production enhancement opportunities. Additionally, translates technical insights into actionable operational and development plans. Be actively involved in technical engagements, present to and establish strong working relationships with senior management and key stakeholders . Present to and participate in internal and external reviews ensuring work deliverables are robust and fit-for-purpose. Mentor and provide technical guidance to less experienced geoscientists within the asset team. Promote the adoption of best practices, digital tools, and innovative techniques in geoscience.</p><p><strong>Desired Candidate Profile</strong></p><p>Requires an undergraduate degree in Geoscience and a minimum of 10 years of experience in oil and gas exploration and production roles which may include experience in development geology, static modeling, operations geology, field development planning etc. Requires field development and reservoir management experience working directly (preferred) or indirectly on a producing field for an oil &amp; gas operator Extensive experience in clastic and/or carbonate reservoirs; exposure to mature or brownfield assets preferred</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Performs a variety of warehouse functions in support of a distribution depot. Interfaces with customers to verify discrepancies and resolve as appropriate. Performs quality assurance duties in support of the warehouse function. Essential Responsibilities: Assists in the planning, coordinating, and integrating the overall logistics / supply support requirements of all organic ground vehicle assets. Reviews available documents on operational mission requirements and recommend the most suitable organic and cost-effective logistics/supply support concepts. Participates in the planning and evaluation of exercises to ensure that logistics/supply support concepts are responsive to operational needs. Make recommendations for improvements where necessary to increase the effectiveness of support required. Determines the need for, prepares, and conducts individual and group training, as required, on areas of interest within the logistics/supply area. Prepares correspondence on a daily basis on a variety of logistics/supply related issues as may be required. As directed, performs a variety of warehousing duties, which require an understanding of the establishment's storage plan. Verifying materials (or merchandise) against receiving documents, noting and reporting discrepancies and obvious damages. Storing, stacking, or palletizing materials in accordance with prescribed storage methods. May operate hand or power trucks in performing warehousing duties. Perform miscellaneous quality assurance duties including inspections, inventory process checks, inspecting and examine materials, article inspections, etc. Perform all other position related duties as assigned or requested.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Vocational/technical training beyond High School and at least 5 years or job-related experience or equivalent</li><li>Work Environment, Physical Demands, and Mental Demands: Typical warehouse environment with no unusual hazards, frequent lifting to 20-60 pounds, kneeling, standing, and walking, routinely sitting and constant use of speech/hearing abilities for communication, constant mental alertness, must possess planning/organizing skills, and must be able to work under deadlines.</li><li>Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.</li><li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li><li>Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>Data Centre - System team lead<br><br><p><b>Job Description: Data Centre - System Team Lead</b></p><br><br><p><b>Role Title: </b>System Team Lead</p><br><br><p><b>Function: </b>Information Management / IT</p><br><br><p><b>Role Leve: </b>Technical Team Lead</p><br><br><p><b>Location: </b>Majnoon Project – Site Basra</p><br><br><p><b>Primary Purpose: </b>Lead systems support, stability, security, upgrades, troubleshooting and documentation</p><br><br><p><b>Reporting: </b>Data Centre Manager</p><br><br>Preface<p>This job description outlines the purpose, responsibilities, competencies, experience, certifications, technical skills, and language requirements for the System Team Lead role. The role is designed for a technically experienced leader who can guide system administrators and engineers while maintaining reliable, secure, and efficient IT services.</p><br><br>Professional Summary<p>The System Team Lead leads and mentors system administrators and engineers, ensuring that IT systems remain stable, secure, efficient, and aligned with operational requirements. The role oversees system upgrades, troubleshooting, technical support, documentation, and best-practice adoption. It requires strong hands-on technical capability combined with leadership, planning, communication, and stakeholder coordination skills.</p><br><br>Core Competencies<ul><li>Team leadership, mentoring, coaching, and development of system administrators and engineers.</li><li>Strong technical problem-solving and ability to manage complex troubleshooting activities.</li><li>Operational discipline focused on stability, security, availability, and efficiency of IT systems.</li><li>Ability to plan, coordinate, and oversee system upgrades, patching, and continuous improvement activities.</li><li>Strong documentation discipline, including procedures, standards, runbooks, and knowledge sharing.</li><li>Clear communication with technical teams, business users, vendors, and management stakeholders.</li><li>Ability to prioritise technical work across incidents, maintenance, projects, and operational support.</li></ul>Professional Experience<ul><li>Extensive experience in systems administration, infrastructure support, or IT engineering roles.</li><li>Experience leading or mentoring system administrators, engineers, or technical support resources.</li><li>Proven experience supporting enterprise IT systems in operational or project-based environments.</li><li>Experience overseeing system upgrades, troubleshooting, incident resolution, and root-cause analysis.</li><li>Experience developing best practices, technical documentation, procedures, and operational standards.</li><li>Experience working with internal IT teams, vendors, and wider project stakeholders to maintain service continuity.</li></ul><br>Key Responsibilities<br><p><b>Lead and Mentor</b></p><br><br><p>Lead, guide, and mentor system administrators and engineers, supporting team capability, work allocation, and technical discipline.</p><br><br><p><b>Maintain Stability</b></p><br><br><p>Ensure IT systems remain stable, secure, efficient, and available to support business and project operations.</p><br><br><p><b>Oversee Upgrades</b></p><br><br><p>Coordinate system upgrades, patching, maintenance activities, and technical changes in line with operational needs.</p><br><br><p><b>Troubleshoot Issues</b></p><br><br><p>Oversee complex troubleshooting, escalation management, root-cause analysis, and incident resolution.</p><br><br><p><b>Drive Best Practice</b></p><br><br><p>Develop, maintain, and promote best practices, technical standards, runbooks, and operational documentation.</p><br><br><p><b>Support Governance</b></p><br><br><p>Contribute to IT governance, reporting, risk reduction, service improvement, and stakeholder communication.</p><br><br>Certifications<p>Relevant professional certifications are preferred where aligned to the organisation, technology stack, and project requirements. Examples include:</p><br><br><ul><li>Microsoft, Linux, VMware, Cisco, cloud, cyber security, or infrastructure-related certifications.</li><li>ITIL Foundation or equivalent service management certification.</li><li>Security-related certification such as CompTIA Security+, Microsoft Security, or equivalent is advantageous.</li></ul>Technical Skills<p><b>Systems Administration</b></p><br><br><p>Windows Server, Linux, core infrastructure services, patching, backup, monitoring, and support.</p><br><br><p><b>Infrastructure Operations</b></p><br><br><p>Virtualization, storage, compute, network services, hosting environments, and operational resilience.</p><br><br><p><b>Security and Controls</b></p><br><br><p>Secure configuration, access control, vulnerability remediation, endpoint protection, and compliance support.</p><br><br><p><b>Troubleshooting</b></p><br><br><p>Incident response, escalation support, root-cause analysis, performance investigation, and service restoration.</p><br><br><p><b>Upgrades and Maintenance</b></p><br><br><p>System upgrades, patch cycles, lifecycle planning, maintenance windows, and technical change coordination.</p><br><br><p><b>Documentation</b></p><br><br><p>Runbooks, SOPs, standards, technical guides, change records, and knowledge-base material.</p><br><br>Languages<ul><li>English language proficiency required for technical documentation, reporting, stakeholder communication, and operational coordination.</li><li>Arabic</li></ul><br><br><br> </div>

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>