وظائف كول سنتر في العراق

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><b>Role Purpose</b><br>Zain Iraq is Actively recruiting to hire Call Center Agent who is Responsible for handling day-to-day requests from customers and ensuring resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. In addition, the role involves direct interaction with current and potential customers with regards to inquiries or seeking information on products/services.<br><b>Responsibilities</b><br><br>Understand Customer Care strategy and plans and participate in the achievement of objectives and targets<br><br>Implement Customer Care Department s policies and procedures<br><br>Receive and respond to customers and provide information on products/services and handle outbound/inbound calls to ensure information is provided on Zain new products/services/promotions<br><br>Escalate cases as needed to ensure questions are addressed in a timely and efficient manner<br><br>Upsell/cross-sell products/services to increase sales and generate revenues<br><br>Handle outgoing calls/mail channel lists to obtain customer feedback<br><br>Maintain professional and courteous communication / quality of service with customers at all times to maintain customer satisfaction<br><br>Support new services/products development to ensure fulfilment of requirements impacting quality of products/services<br><br>Implement tasks as per the established plan, policies and procedures to ensure consistency in handling business cases and achieving targets<br>Education, Experience and Competencies<br>Education<br><br>Bachelor s degree in business administration-related field or equivalent<br>Experience<br><br>Up to 2 years of experience in related field<br><br>Time Flexible. (Capable to work on Evening shift on site)<br>Competencies<br>Behavioral<br><br>Serving our Customers<br><br>Achievement Driven<br><br>Information Seeking<br>Technical<br><br>Verbal and Written Communication<br><br>Managing Information<br><br>Technology Application<br><br>IT User Support<br><br>Sales Management<br>IDE Competency<br><br>Courage to Engage<br><br>Addressing Bias<br><br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operation and Maintenance Technicians for Datacenters (Power, Generators and cooling systems). Daily task Operation and Maintenance follow-up. Daily reporting. Support and participate on Datacenters in-house task implementations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Mechanical /Electrical Prep industry /technology institute.</li><li>4-year experiences in field.</li><li>Technical knowledge (Power, Generators and cooling).</li><li>Mechanical /Electrical regular &amp; preventive procedures.</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership.</li><li>Building Customer Value.</li><li>Technical Competencies: Data Center Operation &amp; Maintenance.</li><li>Network Monitoring.</li><li>Technical Writing and Reporting.</li><li>Problem Solving.</li><li>Technical Writing and Reporting.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operation and Maintenance Technicians for Datacenters (Power, Generators and cooling systems).</p> <p> Daily task Operation and Maintenance follow-up.</p> <p> Daily reporting. </p> <p> Support and participate on Datacenters in-house task implementations.</p> <p> Mechanical /Electrical Prep industry /technology institute. </p> <p> 4-year experiences in field.</p> <p> Technical knowledge (Power, Generators and cooling).</p> <p> Mechanical /Electrical regular &amp; preventive procedures.</p> <p> </p> <p> <strong>Behavioral Competencies:</strong> </p> <p> <br> </p> <p> Delivering Results &amp; Fostering Ownership.</p> <p> Building Customer Value.</p> <p> <br> </p> <p> <strong>Technical Competencies:</strong> </p> <p> <br> </p> <p> Data Center Operation &amp; Maintenance.</p> <p> Network Monitoring.</p> <p> Technical Writing and Reporting.</p> <p> Problem Solving.</p> <p> Technical Writing and Reporting.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operation and Maintenance Technicians for Datacenters (Power, Generators and cooling systems. Daily task Operation and Maintenance follow-up. Daily reporting. Support and participate on Datacenters in-house task implementations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Mechanical /Electrical Prep industry /technology institute.</li><li>4-year experiences in field.</li><li>Technical knowledge (Power, Generators and cooling).</li><li>Mechanical /Electrical regular &amp; preventive procedures.</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership.</li><li>Building Customer Value.</li><li>Technical Competencies: Data Center Operation &amp; Maintenance.</li><li>Network Monitoring.</li><li>Technical Writing and Reporting.</li><li>Problem Solving.</li><li>Technical Writing and Reporting.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Datacenter engineer is to ensure the optimal performance, reliability, and security of datacenter infrastructure while managing resources effectively to support business operations. They are responsible for maintaining system uptime, troubleshooting issues, and implementing improvements to enhance efficiency and scalability. Oversee the installation, configuration, and maintenance of hardware and software components within the datacenter. Ensure that all facility systems operate efficiently and effectively. Continuously monitor system performance and health using appropriate tools. Diagnose and resolve issues promptly to minimize downtime and service disruptions. Maintain security protocols and ensure compliance with industry standards and regulations. Conduct regular audits and assessments to identify vulnerabilities and mitigate risks. Create and maintain accurate documentation of systems, processes, and procedures. Generate regular reports on system performance, incidents, and maintenance activities. Work closely with cross-functional teams and communicate effectively with stakeholders, including operations, network, and security, to ensure seamless integration of systems.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>BSc Electrical engineer . Technical knowledge [Power, Generator and cooling] Incident Management Project Management Communication and Collaboration . 3 5-year experiences . Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change . Technical Competencies: Access network operations Data Centre operation and maintenance Technical writing and reporting Troubleshooting and technical problem solving Network monitoring Data Center Infrastructure Networking</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The National Education and Evaluation Expert will be expected to:</p> <ul> <li>Contribute to the evaluation design, inception phase, stakeholder mapping, evaluation matrix, and sampling approach.</li> <li>Support the review of education policies, strategies, programme documents, monitoring data, EMIS-related documents, and relevant education sector evidence.</li> <li>Provide technical inputs on Iraq s education system, school governance, education planning, teacher professional development, learning outcomes, and institutional capacity development.</li> <li>Support the design and adaptation of qualitative and quantitative data collection tools.</li> <li>Lead or support key informant interviews, focus group discussions, surveys, and field observations with education stakeholders.</li> <li>Facilitate access to and communication with education authorities, GDoEs, schools, teacher training institutions, CSOs, and other relevant stakeholders.</li> <li>Support analysis of qualitative and quantitative findings, with attention to equity, gender, disability inclusion, child rights, and vulnerable groups.</li> <li>Contribute to the preparation of presentations, preliminary findings, recommendations, and sections of the evaluation report.</li> <li>Support validation workshops, sensemaking sessions, and recommendation co-creation processes.</li> <li>Ensure that all fieldwork and stakeholder engagement follow ethical standards, confidentiality, informed consent, and do-no-harm principles.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Applicants should have:</b></p> <ul> <li>Master s degree in education, social sciences, public management, development studies, or a related field. Specialization in education is highly desirable.</li> <li>At least 6 years of relevant experience in education systems, education research, evaluation, policy analysis, or programme assessment.</li> <li>Strong knowledge of the education sector in Iraq, including Federal Iraq and/or the Kurdistan Region of Iraq.</li> <li>Proven expertise in one or more of the following areas: school governance, education planning, EMIS, teacher professional development, learning assessment, inclusive education, education finance, or community participation in education.</li> <li>Experience in research and/or evaluation in education, including data collection, analysis, and reporting.</li> <li>Strong experience in qualitative and quantitative data collection methods and tools.</li> <li>Experience facilitating interviews, focus group discussions, stakeholder consultations, and field-level data collection.</li> <li>Understanding of child rights, gender equality, equity, disability inclusion, and ethical standards in evidence generation.</li> <li>Previous experience with UN agencies, international organizations, or donor-funded education programmes is an asset.</li> <li>Fluency in Arabic and proficiency in English are required. Kurdish language skills are an asset.</li> <li>Readiness and ability to travel within Iraq, subject to access and security conditions.</li> <li>Strong communication, facilitation, analytical, and report-writing skills.</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Greet clients and visitors in a professional and courteous manner Manage the reception area and ensure a welcoming environment Handle incoming calls and direct them to the appropriate departments Maintain visitor logs and coordinate with internal teams Answer inbound calls and respond to client inquiries regarding properties, services, and appointments Make outbound calls to follow up on leads, inquiries, and client feedback Register and update client details in the CRM system Schedule site visits and coordinate appointments with sales agents Handle basic complaints and escalate issues when required Maintain accurate records of calls, inquiries, and client interactions Support the sales and leasing team with documentation and follow-ups Assist with daily administrative and coordination tasks</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or Bacheloru2019s degree (preferred) 1u20133 years of experience in reception or call center roles (real estate experience is an advantage) Excellent communication skills in Arabic (English is a plus) Strong interpersonal and customer-service skills Basic computer knowledge (MS Office, CRM systems) Professional appearance and positive attitude</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> Monitor Agents calls and review other interactions &amp; emails for accuracy of information and call handling standards</p> <p> Ensure that Agents are delivering a high level of customer service through the use of call driver analysis, repeat caller analysis and other data consolidation tools</p> <p> Verify that agents are providing accurate solutions to customers</p> <p> Record evaluations utilizing departmental quality monitoring forms</p> <p> Deliver coaching feedback to supervisors and/or agents on call and email performance</p> <p> Provide Supervisors and Managers with regular performance feedback on the agents</p> <p> Perform root cause analysis and report to management</p> <p> Completes assigned reports within the agreed time frames.</p> <p> Analyze all reports to identify trends and areas of development and be proactive about offering solutions.</p> <p> Participates in the design of quality monitoring forms and quality standards</p> <p> Conducting Calibration sessions with supervisors and management</p> <p> Conducting counter audits to ensure the effectiveness of processes &amp; procedures</p> <p> Transcribing calls for management and/or legal where required</p> <p> Complete all work to the highest possible level including up to date knowledge of all programmes being evaluated.</p> <p> Facilitates customer experience alignment sessions with CC staff.</p> <p> Assisting the Quality department and other business units in continual improvement initiatives to align with best and current business practice.</p> <p> Monitor other functional teams like Social Media, Back Office... etc.</p> <p> Assist in new hired with the quality processes and procedures.</p> <p> Appropriately responding to ad-hoc requests from various business units.</p> <p> Provides positive and constructive feedback of monitored staff that could possibly be used in coaching sessions to rectify errors and prevent further inconsistencies/inefficiencies.</p> <p> Will participate in collaborations with the training team, leads and management team monthly to ensure agents are educated and prepared to be successful</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Bachelor Degree or Diploma degree</p> <p> Prior call center experience is mandated</p> <p> Customer Service Orientation </p> <p> Attention to Detail </p> <p> Process Improvement </p> <p> Effective Communication</p> <p> Proficient language skill according to CC Site demands (ArabicEnglish for Arabic regions)</p> <p> Ability to write routine reports and correspondence</p> <p> Proficient in Word, Excel and PowerPoint for presentations and reports required</p> <p> Strong written and verbal communication skills. Excellent grammar, spelling, and sentence construction</p> <p> Exceptional listening and analytical skills</p> <p> <strong>Behavioral Competencies:</strong> </p> <p> Delivering Results &amp; Fostering Ownership</p> <p> Building Customer Value</p> <p> Networking &amp; Influencing Collaboratively</p> <p> Leading Teams</p> <p> Driving Change.</p> <p> <strong>Technical Competencies:</strong> </p> <p> Customer Communication</p> <p> Local Language Knowledge</p> <p> Capturing the Voice of the Customer (VoC)</p> <p> Service Quality Monitoring &amp; Compliance</p> <p> Complaint Management &amp; Resolution</p> <p> Cross-Selling</p> <p> Internal Audit Planning &amp; Execution</p> <p> Knowledge Base Management.</p><p></p></section>

<p>• Relationship Management: Pitch the hotel’s corporate rates, amenities, and event hosting capabilities to potential business clients.</p><p>• Lead Conversion: Secure follow-up meetings or send formal corporate booking proposals via email.</p><p>• Pipeline Tracking: Maintain precise, daily updates on call outcomes, email responses, and booking pipelines.</p><p>&nbsp;</p><p>Qualifications &amp; Skills:</p><p>• Minimum 1–2 years of experience in telesales, customer service, or B2B sales (experience with telecom call centers or hospitality is a major plus).</p><p>• Highly professional telephone manner with excellent communication and negotiation skills in Iraqi Arabic (English is a strong asset).</p><p>• Proven ability to handle objections confidently and maintain a polite, respectful demeanor with corporate executives.</p><p>• Strong computer literacy (Microsoft Excel / Google Sheets, CRM platforms like HubSpot or similar).</p><p>• Goal-oriented mindset with a track record of meeting daily call quotas and targets.</p><p>&nbsp;</p><p>What We Offer:</p><p>• Competitive base salary.</p><p>• Professional training in hospitality B2B sales.</p><p>• Opportunities for career growth within our expanding hospitality group.</p><p>&nbsp;</p><p>To Apply:</p><p>Job Title: B2B Corporate Telesales Specialist</p><p>Location: Baghdad, Iraq (On-site / Hybrid)</p><p>Industry: Hospitality / Luxury Hotel Sector</p><p>Job Type: Full-time</p><p>&nbsp;</p><p>About Us:</p><p>Baz hotel is a leading hospitality provider in Baghdad, catering to international corporate guests, engineering bureaus, and local enterprises. We are expanding our commercial team and looking for a driven, professional Telesales Specialist to build and manage our corporate client database and secure corporate booking agreements.</p><p>&nbsp;</p><p>Key Responsibilities:</p><p>• Outbound Calling: Conduct daily professional cold and warm calls to companies, NGOs, oil &amp; gas firms, and engineering bureaus in Baghdad to identify corporate travel decision-makers.</p><p>• Database Building: Identify, verify, and document key contact information (HR Managers, Procurement Officers, Public Relations) into the hotel's CRM system.</p><p>• Relationship Management: Pitch the hotel’s corporate rates, amenities, and event hosting capabilities to potential business clients.</p><p>• Lead Conversion: Secure follow-up meetings or send formal corporate booking proposals via email.</p><p>• Pipeline Tracking: Maintain precise, daily updates on call outcomes, email responses, and booking pipelines.</p><p>&nbsp;</p><p>Qualifications &amp; Skills:</p><p>• Minimum 1–2 years of experience in telesales, customer service, or B2B sales (experience with telecom call centers or hospitality is a major plus).</p><p>• Highly professional telephone manner with excellent communication and negotiation skills in Iraqi Arabic (English is a strong asset).</p><p>• Proven ability to handle objections confidently and maintain a polite, respectful demeanor with corporate executives.</p><p>• Strong computer literacy (Microsoft Excel / Google Sheets, CRM platforms like HubSpot or similar).</p><p>• Goal-oriented mindset with a track record of meeting daily call quotas and targets.</p><p>&nbsp;</p><p>What We Offer:</p><p>• Competitive base salary.</p><p>• Professional training in hospitality B2B sales.</p><p>• Opportunities for career growth within our expanding hospitality group.</p><p>&nbsp;</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Monitoring and documenting agent communication and transactions in support of the company and departmental quality goals and initiatives. Evaluates both verbal and written customer contacts with agents. The Quality Auditor will fairly and consistently review the calls and emails of agents for accuracy and coach each agent for success in executing superior service and quality to our customers. Monitor Agents calls and review other interactions &amp; emails for accuracy of information and call handling standards Ensure that Agents are delivering a high level of customer service through the use of call driver analysis, repeat caller analysis and other data consolidation tools Verify that agents are providing accurate solutions to customers Record evaluations utilizing departmental quality monitoring forms Deliver coaching feedback to supervisors and/or agents on call and email performance Provide Supervisors and Managers with regular performance feedback on the agents Perform root cause analysis and report to management Completes assigned reports within the agreed time frames. Analyze all reports to identify trends and areas of development and be proactive about offering solutions. Participates in the design of quality monitoring forms and quality standards Conducting Calibration sessions with supervisors and management Conducting counter audits to ensure the effectiveness of processes &amp; procedures Transcribing calls for management and/or legal where required Complete all work to the highest possible level including up to date knowledge of all programmes being evaluated. Facilitates customer experience alignment sessions with CC staff. Assisting the Quality department and other business units in continual improvement initiatives to align with best and current business practice. Monitor other functional teams like Social Media, Back Office... etc. Assist in new hired with the quality processes and procedures. Appropriately responding to ad-hoc requests from various business units. Provides positive and constructive feedback of monitored staff that could possibly be used in coaching sessions to rectify errors and prevent further inconsistencies/inefficiencies. Will participate in collaborations with the training team, leads and management team monthly to ensure agents are educated and prepared to be successful</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor Degree or Diploma degree Prior call center experience is mandated Customer Service Orientation Attention to Detail Process Improvement Effective Communication Proficient language skill according to CC Site demands (ArabicEnglish for Arabic regions) Ability to write routine reports and correspondence Proficient in Word, Excel and PowerPoint for presentations and reports required Strong written and verbal communication skills. Excellent grammar, spelling, and sentence construction Exceptional listening and analytical skills Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change. Technical Competencies: Customer Communication Local Language Knowledge Capturing the Voice of the Customer (VoC) Service Quality Monitoring &amp; Compliance Complaint Management &amp; Resolution Cross-Selling Internal Audit Planning &amp; Execution Knowledge Base Management.</p><p></p></section>

<p><strong>About the Company</strong></p><p>We are a company specializing in the production and distribution of high-quality dietary supplements. Our products are successfully sold across Asia, Africa, and Latin America. Our mission is to make daily health support simple, accessible, and affordable. We develop vitamin and mineral complexes that are easy to incorporate into everyday life, helping people maintain their health and well-being through consistent supplementation.</p><p>We are looking for a Sales Operator to join a market test launch in Iraq. This is a paid project lasting approximately <strong>2–3 weeks</strong>, with the opportunity for long-term cooperation if the Iraqi market is successfully launched.</p><p>This is a fully remote position managed directly by our Head Office team.</p><p><strong>Responsibilities</strong></p><ul><li>Process warm leads (no cold calling).</li><li>Consult customers about the product.</li><li>Identify customer needs.</li><li>Handle objections and close sales.</li><li>Confirm delivery details and customer address.</li><li>Record the outcome of every call in the system.</li><li>Make follow-up calls to confirm customer orders.</li><li>Report technical issues or other challenges to the manager.</li></ul><p>Requirements Must Have</p><ul><li>Native or fluent <strong>Iraqi Arabic</strong>.</li><li><strong>English at B1 level or higher&nbsp;is required</strong>.</li><li>Strong communication skills.</li><li>Interest in sales and customer interaction.</li><li>Ability to persuade and maintain productive conversations.</li><li>Responsibility and attention to detail.</li><li>Ability to work independently in a remote environment.</li><li>Personal computer, smartphone, and stable internet connection.</li><li>Willingness to record all work-related calls.</li></ul><p><strong>Nice to Have</strong></p><ul><li>Previous experience in a call center or telesales.</li><li>Experience working with CRM systems.</li><li>Previous remote work experience.</li><li>Experience with <strong>Cash on Delivery (COD)</strong> sales.</li></ul><p><strong>What We Offer</strong></p><ul><li>Fully remote work.</li><li>Part-time schedule.</li><li>Paid project lasting approximately <strong>2–3 weeks</strong>.</li><li>Paid training.</li><li>Warm leads only (no cold calling).</li><li>Ongoing support and coaching from the Head Office team.</li><li>Opportunity to join the company full-time if the Iraqi market is successfully launched.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Approve Rate (percentage of confirmed orders).</li><li>Average order value.</li><li>Call quality.</li><li>Accurate and timely completion of call records.</li></ul><p><strong>Red Flags</strong></p><p>We will not proceed with candidates who:</p><ul><li>Speak unclearly or lack confidence in communication.</li><li>Are unwilling to follow the approved sales script.</li><li>Refuse to record work-related calls.</li><li>Cannot commit to the agreed work schedule.</li><li>Are not interested in sales.</li><li>Provide false information or maintain inaccurate records.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Department:</strong> Operations</p> <p><strong>Duty Station:</strong> Erbil Iraq</p> <p><strong>Contract Type:</strong> Full-time (100%)</p> <p><strong>Role</strong></p> <p>The Country Director (CD) provides strategic leadership and representation for Geneva Call in Iraq. As the most senior representative of Geneva Call in the field, the CD is responsible for the overall planning, coordination, implementation, and development of country operations. This includes the qualitative implementation of Geneva Call s humanitarian engagement and diplomacy (humanitarian dialogue, research, community-based approach), advocacy, fundraising, representation, and the management of financial and human resources.</p> <p>The CD Iraq reports administratively and technically to the Director of Operations and directly manages the country team.</p> <p><strong>Work Relations:</strong></p> <p><strong>Internal:</strong></p> <p> Collaborates with regional and HQ units, including Programme, Policy Research and Legal (PRL), MEAL, Safety and Security, Global Engagement, Donor Relations, Finance, Logistics, and HR teams.</p> <p> Manages the country mission; coordinates with thematic/technical advisors and functional leads at HQ.</p> <p><strong>External:</strong></p> <p> Represents Geneva Call to national and local authorities, donors, UN agencies, INGOs, civil society actors, AGDAs and Provisional Governments where applicable.</p> <p> Represents Geneva Call in national and international forums and builds strategic partnerships.</p> <p><strong>Duties and Responsibilities:</strong></p> <p><strong>Strategy and programme implementation:</strong></p> <p> Analyses the humanitarian and security situation in Iraq to identify key areas of work for Geneva Call.</p> <p> Ensures the fulfillment of Geneva Call s core mission to promote IHL with AGDAs and Provisional Governments with focus on addressing protection threats to vulnerable populations.</p> <p> Provides leadership, quality delivery and management, and streamlines monitoring, evaluation, and learning for the country programme, in alignment with Geneva Call s strategy. Ensures programmes are monitored and evaluated effectively.</p> <p> Manages, supervises, and coordinates all activities in-country related to the implementation of Geneva Call s projects in the country, adhering to proposal guidelines, indicators, budgets, and work plans. Promotes the sharing of learning internally and externally, using results to inform programme decisions and enhance institutional knowledge.</p> <p><strong>Safety and security management:</strong></p> <p> Oversees safety and security protocols and risk management plans for staff and operations.</p> <p> Conducts regular context and risk analyses to ensure safety and operational viability.</p> <p> Manages security in line with Geneva Call s policies and standards.</p> <p><strong>Mission management and coordination:</strong></p> <p> Manages the country mission team, and has on average 2 to 4 direct reports, depending on the size of the mission. Is accountable for all leadership processes in-country such as performance management, duty of care, attendance.</p> <p> Ensures transparent financial management and compliance with internal procedures, policies, code of conduct and local laws.</p> <p><strong>Fundraising and resource mobilisation:</strong></p> <p> Develops and implements a country fundraising strategy to secure necessary resources.</p> <p> Leads the preparation of project proposals and donor submissions, ensuring contextual relevance.</p> <p> Fosters relationships with donors and identifies new funding opportunities.</p> <p><strong>Advocacy and communication:</strong></p> <p> Represents Geneva Call s interests with government bodies, donors, and key stakeholders.</p> <p> Actively participates in clusters and working groups relevant to Geneva Call s mission.</p> <p> Advocates for Geneva Call s initiatives to enhance civilian protection and adherence to IHL.</p> <p><strong>Requirements:</strong></p> <p><strong>Job related competencies:</strong></p> <p> Strong organisational and analytical skills with an entrepreneurial mindset.</p> <p> Solid diplomatic skills with the ability to communicate with high-level interlocutors.</p> <p> Knowledgeable and passionate about political and security affairs. Extensive knowledge of security management.</p> <p> Fundraising, project cycle management, and budget management.</p> <p> Strong risk-planning and problem-solving skills.</p> <p> Capacity to meet deadlines under time pressure.</p> <p> Negotiation and interpersonal skills.</p> <p> Knowledge of International Humanitarian Law (IHL) or International Human Rights Law is a strong asset.</p> <p><strong>Organisational competencies:</strong></p> <p>Understanding and respect for humanitarian principles and the organisation s vision, mission, and confidentiality.</p> <p>Flexibility and adaptability.</p> <p>Collaborative, team-oriented, and solutions-oriented approach.</p> <p>Upholds and promotes the highest ethical and professional standards in alignment with organisational values.</p> <p>Understands how to navigate in a matrix organisation.</p> <p><strong>Languages:</strong></p> <p> Fluency in English and Arabic is required.</p> <p> Proficiency in French, Spanish, or other languages is a strong advantage.</p> <p><strong>Why join Geneva Call?</strong></p> <p>This is a unique opportunity to lead impactful humanitarian engagement in complex conflict environments while contributing to the protection of vulnerable communities. It is also a unique chance to combine strategic leadership, diplomacy, and operational management within an organization recognized for its principled engagement with armed actors and commitment to humanitarian norms. If you are motivated by combining operational impact, strategic leadership, and humanitarian purpose, this position offers you the possibility to make a tangible and lasting contribution where it matters most.</p> <p>Geneva Call consists of many diverse nationalities, cultures, languages, and opinions. Geneva Call is an inclusive working environment for all staff. Applications are particularly encouraged from all qualified candidates without distinction on the grounds of race, color, sex, national origin, age, religion, disability, sexual orientation, and gender identity.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education (Essential)</strong></p> <p> A Master s degree (preferred) or a bachelor s degree in political or social sciences, International Humanitarian Law (IHL), Human Rights, or a related field relevant to the role.</p> <p><strong>Experience (Essential)</strong></p> <p> A minimum of 12 years of experience in humanitarian organisations, with a strong preference for at least 15 years, including at least 2 years in a Country Director role.</p> <p> Out of total required experience, minimum 7 years experience of working in conflict affected contexts.</p> <p> Proven experience in managing multi-donor programmes, teams (including expatriates), and complex operations.</p> <p> Strong background in financial and donor management, capacity building, and security management.</p> <p><strong>Experience (Desirable)</strong></p> <p>Experience in working with armed groups, De Facto Authorities and Provisional Governments is a strong plus.</p> <p>Proposal writing and donor reporting skills.</p> <p>Experience working on programmes related to civilian infrastructure and/or rule of law.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support the operation, maintenance and reliability of Data Center telecom infrastructure and equipment to ensure continuous service availability and operational efficiency. Perform daily operation and maintenance activities for Data Center telecom infrastructure and equipment. Monitor alarms, equipment status, and system performance, and report abnormalities. Perform preventive and corrective maintenance activities to ensure service continuity and minimize downtime. Install, maintain, and troubleshoot telecom equipment, fiber optic systems, connectivity infrastructure, and tower-mounted equipment within the Data Center site. Support the implementation of approved maintenance activities and Change Requests (CRs)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma Degree</li><li>Computer Skills (Software offices)</li><li>languages Skill (English &amp; Arabic)</li><li>Communication and Collaboration</li><li>experiences 0 - 2 year.</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership. Building Customer Value .</li><li>Technical Competencies: Data Canter Infrastructure Operations Fiber Optic and Telecom Equipment Maintenance Power, Cooling and Environmental Monitoring Safety, Security and Operational Compliance Troubleshooting &amp; Technical Problem Solving.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> Support the operation , maintenance and reliability of Data Center telecom infrastructure and equipment to ensure continuous service availability and operational efficiency </p> <p> </p> <ul> <li> Perform daily operation and maintenance activities for Data Center telecom infrastructure and equipment.</li> <li> Monitor alarms, equipment status, and system performance, and report abnormalities.</li> <li> Perform preventive and corrective maintenance activities to ensure service continuity and minimize downtime.</li> <li> Install, maintain, and troubleshoot telecom equipment, fiber optic systems, connectivity infrastructure, and tower-mounted equipment within the Data Center site.</li> <li> Support the implementation of approved maintenance activities and Change Requests (CRs).</li> </ul> <ul> <li> Diploma Degree</li> <li> Computer /Software offices</li> <li> English &amp; Arabic languages</li> <li> Communication and Collaboration</li> <li> 0 - 2-year experiences</li> </ul> <p> </p> <p> <strong>Behavioral Competencies:</strong> </p> <p> <br> </p> <ul> <li> Delivering Results &amp; Fostering Ownership</li> <li> Building Customer Value</li> </ul> <p> </p> <p> <strong>Technical Competencies:</strong> </p> <p> <br> </p> <ul> <li> Data Canter Infrastructure Operations</li> <li> Fiber Optic and Telecom Equipment Maintenance</li> <li> Power , Cooling and Environmental Monitoring</li> <li> Safety , Security and Operational Compliance</li> <li> Troubleshooting &amp; Technical Problem Solving</li> </ul> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The SRD Center is committed to quality and excellence in helping national and international agencies in the domains of education, health, and environment, to succeed through providing state-of-the art consultation services, exceptional capacity building opportunities, and sound implementation, monitoring, and post-project evaluation for humanitarian and development projects. The Center s Head Office is located in Amman.</p> <p>SRD Center seeks consultants to contribute in programme evaluation implemented in Middle East and North Africa in child protection sector.</p> <p>The duration of the assignment will be approximately 3 months of fieldwork from end of Oct. 2026. Please note that CVs will be assessed on an ongoing basis and therefore qualified candidates are encouraged to send their CVs as early as possible.</p> <p><strong>Roles and Responsibilities of the Consultant</strong></p> <ul> <li>Contribute to the preparation of the design report</li> <li>Take part in the data collection during the design and field phases</li> <li>Be involved in the debriefing meeting</li> <li>Deliver quality inputs on time</li> <li>Responsible for drafting key parts of the design report and of the final evaluation report.</li> </ul> <p><strong>How to apply</strong></p> <p>Interested candidates are invited to fill in the short application form through the following link:</p> <p>Shortlisted candidates will be contacted for further steps and additional information.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At least a Master s degree in Social Science, Political Sciences, Statistics or related field.</p> <p>Minimum of 5 years of experience in conducting evaluations for multi-sectoral/integrated program approach-based consortium projects/programs, collecting data and producing quality baseline/midterm/end line study reports, preferably for international non-governmental organizations or multilateral agencies.</p> <p>Sectoral expertise and experience in emergency projects (mandatory).</p> <p>Experience working in the conflict or post-conflict environments (preferred, not mandatory) Good knowledge of the context and the conflict in Northeast Syria, where the project is being implemented.</p> <p>Experience of effective interaction with local non-government organizations, government departments, and population.</p> <p>Strong established field-based structure to enable autonomous data collection.</p> <p>Evidence of similar work in the recent past.</p> <p>Ability to deliver report within the deadline set out in the TOR</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>A. Overall Purpose of the Role</b></p> <p>The Emergency Room (ER) Registered Nurse (RN) will assume responsibility for assessing, planning, implementing, and evaluating direct and indirect clinical care to patients. They will competently function as a member of the interdisciplinary team to provide patient and community centered care. The RN serves as an advocate for the patient and their family and intercedes on their behalf by acting as a liaison with respect to their rights and beliefs. The Registered Nurse will utilize their expertise of evidenced based practice to manage unexpected and emergent situations, to mitigate and treat a variety of injuries and illnesses in a prompt and professional manner.</p> <p><b>B. Key Responsibilities </b></p> <ul> <li>Assist medical providers with procedures and treatments as allowed within licensed scope of work.</li> <li>Assessment and documentation of the patient s vital signs, chief complaints, medical history, and prescribed medications.</li> <li>Establish observable and documentable patient goals utilizing appropriate care plans.</li> <li>Report all changes in patient s conditions to the medical provider.</li> <li>Proactively and independently administer basic care, including but not limited to inserting catheters with blood specimen collection, urine collection and EKG s, visual acuity, basic wound care, changing bandages or administering medications.</li> <li>Assist patients with basic care and activities of daily living, as needed.</li> <li>Provides support and education to help patients make responsible health decisions.</li> <li>Maintains supply inventory by checking stock to determine inventory level, anticipating needed supplies.</li> <li>Restocking clinical and provider areas once supplies are received.</li> <li>On-call rotation schedule participation as needed.</li> <li>Completes required organizational compliance education, including assigned requirements that are client specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.</li> </ul> <p><b>Additional Duties:</b><br> Compliance with International SOS Government Medical Services, Inc. policies and procedures.</p> <p><b>C. Job Profile</b></p> <p><b>Required Skills and Knowledge:</b></p> <ul> <li>A minimum of two (2) years of experience as an RN is required.</li> <li>Current experience in direct patient care in the Emergency Department Setting and must have worked a minimum of 6-months of the last 12-months in career field.</li> <li>Proficient IT skills including use of electronic medical records systems.</li> <li>Have high fluency in both oral and written English.</li> </ul> <p><b>Experience Preferred:</b></p> <ul> <li>Experience on a military/government site, working as a government subcontractor or prime contractor is preferred.</li> <li>Remote site experience preferred.</li> </ul> <p><b>Education Required:</b></p> <ul> <li>Current unrestricted state license or practicing license as required from Country of Licensure as an RN.</li> <li>Current certifications in Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS).</li> </ul> <p><b>Physical Requirements:</b></p> <ul> <li>Sitting, standing, walking, climbing, bending/stooping, kneeling, twisting.</li> <li>Visual acuity. Minimal hearing loss.</li> <li>Push/pull/carry minimum 50 lbs.</li> </ul> <p><b>Other Special Qualifications:</b></p> <ul> <li>Obtain medical clearance and maintain current immunizations.</li> <li>Must be able to relocate to Balad, Iraq.</li> <li>A valid passport from country of record is required and must be in your possession prior to relocation.</li> <li>You must maintain a current passport during your stay in Balad.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>C. Job Profile</b></p> <p><b>Required Skills and Knowledge:</b></p> <ul> <li>A minimum of two (2) years of experience as an RN is required.</li> <li>Current experience in direct patient care in the Emergency Department Setting and must have worked a minimum of 6-months of the last 12-months in career field.</li> <li>Proficient IT skills including use of electronic medical records systems.</li> <li>Have high fluency in both oral and written English.</li> </ul> <p><b>Experience Preferred:</b></p> <ul> <li>Experience on a military/government site, working as a government subcontractor or prime contractor is preferred.</li> <li>Remote site experience preferred.</li> </ul> <p><b>Education Required:</b></p> <ul> <li>Current unrestricted state license or practicing license as required from Country of Licensure as an RN.</li> <li>Current certifications in Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS).</li> </ul> <p><b>Physical Requirements:</b></p> <ul> <li>Sitting, standing, walking, climbing, bending/stooping, kneeling, twisting.</li> <li>Visual acuity. Minimal hearing loss.</li> <li>Push/pull/carry minimum 50 lbs.</li> </ul> <p><b>Other Special Qualifications:</b></p> <ul> <li>Obtain medical clearance and maintain current immunizations.</li> <li>Must be able to relocate to Balad, Iraq.</li> <li>A valid passport from country of record is required and must be in your possession prior to relocation.</li> <li>You must maintain a current passport during your stay in Balad.</li> </ul><p></p></section>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Position status</h4> <p>Local</p> <h4>Position reports to</h4> <p>IT DC Manager</p> <h4>Department</h4> <p>IT</p> <h4>Rotation pattern</h4> <p>14/14</p> <h4>Job purpose</h4> <p>The Datacenter, Cloud & NetBackup Supervisor is responsible for supervising, administering, supporting, and optimizing data center infrastructure, private and hybrid cloud services, systems platforms, virtualization, enterprise storage, Veritas NetBackup, replication, and disaster recovery services.</p> <p>The role ensures that data center, cloud, systems, and backup services remain secure, available, scalable, recoverable, and compliant with business continuity requirements, while leading operational improvements, technical documentation, and coordination with vendors and internal teams.</p> <h4>Duties and responsibilities</h4> <ul> <li>Supervise daily data center operations, including servers, racks, power and UPS coordination, cooling, hardware health, asset lifecycle, monitoring, and infrastructure availability.</li> <li>Administer and support Huawei Cloud Stack services, ManageOne, FusionCompute, resource pools, tenants or projects, compute, storage, virtual networking, identity and access, and platform health.</li> <li>Manage VMware vSphere, vCenter, ESXi, clusters, templates, high availability, DRS, lifecycle updates, and virtual machine provisioning or decommissioning.</li> <li>Administer Windows Server and Linux systems, Active Directory, DNS, DHCP, Group Policy, patching, hardening, file services, and integration with monitoring and service management platforms.</li> <li>Manage Veritas NetBackup operations, including master and media servers, clients or agents, policies, schedules, storage units, retention, catalog protection, backup job monitoring, and failure resolution.</li> <li>Administer enterprise storage platforms, SAN or NAS connectivity, datastores, multipathing, allocation, performance, capacity planning, and integration with virtualization and backup services.</li> <li>Lead backup, restore, replication, and disaster recovery activities; conduct scheduled recovery tests against approved RPO and RTO targets and maintain evidence of successful recoverability.</li> <li>Troubleshoot complex infrastructure incidents, analyze logs and alerts, perform root-cause analysis, coordinate corrective actions, manage changes, and maintain complete technical documentation and SOPs.</li> </ul> <h4>Qualifications, training & certifications</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li> <li>At least one current professional certification in data center, cloud, virtualization, systems, storage, or enterprise backup technologies is required.</li> <li>Veritas NetBackup certification or equivalent enterprise backup and recovery certification is strongly preferred.</li> <li>Huawei HCIA-Cloud Computing or HCIP-Cloud Computing, together with Huawei Cloud Stack training, is strongly preferred.</li> <li>VMware Certified Professional - VCF Administrator or VVF Administrator is strongly preferred.</li> <li>Microsoft Certified: Windows Server Hybrid Administrator Associate or Azure Administrator Associate (AZ-104) is preferred for systems and hybrid cloud responsibilities.</li> <li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li> <li>ITIL Foundation (current version) is preferred.</li> <li>Strong knowledge of data center operations, virtualization, storage, NetBackup, DR, Windows and Linux systems, networking, security, and scripting.</li> <li>Strong professional communication, analytical troubleshooting, technical leadership, architecture documentation, and reporting skills.</li> <li>Ability to supervise engineers and technicians, prioritize operational work, support critical incidents, and coordinate effectively with vendors and internal stakeholders.</li> </ul> <h4>Experience</h4> <ul> <li>7-10 years of professional experience in data center, cloud, virtualization, systems, enterprise backup, or infrastructure operations roles, including hands-on administration and support responsibilities.</li> <li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, VMware, Windows or Linux systems, enterprise storage, Veritas NetBackup, replication, restore, and disaster recovery operations; supervisory or lead experience is preferred.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <p><strong>Core platforms and tools:</strong><br> Huawei Cloud Stack, ManageOne, FusionCompute, VMware vSphere, vCenter, ESXi, VCF or VVF<br> Veritas NetBackup, Windows Server, Linux, Active Directory, DNS, DHCP, GPO, SAN/NAS storage, replication, and DR tools<br> PowerShell, PowerCLI, Python, monitoring tools, ITSM platforms, backup reporting, capacity and performance dashboards<br> English - upper intermediate or above (verbal and written)</p> <h4>Skills</h4> <ul> <li>Strong supervisory capability across data center, cloud, systems, virtualization, storage, and backup services, with strong availability, recoverability, and security awareness.</li> <li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, and service improvement actions within agreed service levels.</li> <li>Advanced troubleshooting and recovery mindset, with practical experience in backup validation, restore testing, platform health checks, and operational risk reduction.</li> <li>Strong organization, documentation, reporting, vendor coordination, and readiness to support critical incidents, migrations, upgrades, and disaster recovery activities.</li> </ul></p><p></p>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Position status</h4> <p>Local</p> <h4>Position reports to</h4> <p>IT DC Manager</p> <h4>Department</h4> <p>IT</p> <h4>Rotation pattern</h4> <p>14/14</p> <h4>Job purpose</h4> <p>The Datacenter, Cloud & NetBackup Supervisor is responsible for supervising, administering, supporting, and optimizing data center infrastructure, private and hybrid cloud services, systems platforms, virtualization, enterprise storage, Veritas NetBackup, replication, and disaster recovery services.</p> <p>The role ensures that data center, cloud, systems, and backup services remain secure, available, scalable, recoverable, and compliant with business continuity requirements, while leading operational improvements, technical documentation, and coordination with vendors and internal teams.</p> <h4>Duties and responsibilities</h4> <ul> <li>Supervise daily data center operations, including servers, racks, power and UPS coordination, cooling, hardware health, asset lifecycle, monitoring, and infrastructure availability.</li> <li>Administer and support Huawei Cloud Stack services, ManageOne, FusionCompute, resource pools, tenants or projects, compute, storage, virtual networking, identity and access, and platform health.</li> <li>Manage VMware vSphere, vCenter, ESXi, clusters, templates, high availability, DRS, lifecycle updates, and virtual machine provisioning or decommissioning.</li> <li>Administer Windows Server and Linux systems, Active Directory, DNS, DHCP, Group Policy, patching, hardening, file services, and integration with monitoring and service management platforms.</li> <li>Manage Veritas NetBackup operations, including master and media servers, clients or agents, policies, schedules, storage units, retention, catalog protection, backup job monitoring, and failure resolution.</li> <li>Administer enterprise storage platforms, SAN or NAS connectivity, datastores, multipathing, allocation, performance, capacity planning, and integration with virtualization and backup services.</li> <li>Lead backup, restore, replication, and disaster recovery activities; conduct scheduled recovery tests against approved RPO and RTO targets and maintain evidence of successful recoverability.</li> <li>Troubleshoot complex infrastructure incidents, analyze logs and alerts, perform root-cause analysis, coordinate corrective actions, manage changes, and maintain complete technical documentation and SOPs.</li> </ul> <h4>Qualifications, training & certifications</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li> <li>At least one current professional certification in data center, cloud, virtualization, systems, storage, or enterprise backup technologies is required.</li> <li>Veritas NetBackup certification or equivalent enterprise backup and recovery certification is strongly preferred.</li> <li>Huawei HCIA-Cloud Computing or HCIP-Cloud Computing, together with Huawei Cloud Stack training, is strongly preferred.</li> <li>VMware Certified Professional - VCF Administrator or VVF Administrator is strongly preferred.</li> <li>Microsoft Certified: Windows Server Hybrid Administrator Associate or Azure Administrator Associate (AZ-104) is preferred for systems and hybrid cloud responsibilities.</li> <li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li> <li>ITIL Foundation (current version) is preferred.</li> <li>Strong knowledge of data center operations, virtualization, storage, NetBackup, DR, Windows and Linux systems, networking, security, and scripting.</li> <li>Strong professional communication, analytical troubleshooting, technical leadership, architecture documentation, and reporting skills.</li> <li>Ability to supervise engineers and technicians, prioritize operational work, support critical incidents, and coordinate effectively with vendors and internal stakeholders.</li> </ul> <h4>Experience</h4> <ul> <li>7-10 years of professional experience in data center, cloud, virtualization, systems, enterprise backup, or infrastructure operations roles, including hands-on administration and support responsibilities.</li> <li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, VMware, Windows or Linux systems, enterprise storage, Veritas NetBackup, replication, restore, and disaster recovery operations; supervisory or lead experience is preferred.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <p><strong>Core platforms and tools:</strong><br> Huawei Cloud Stack, ManageOne, FusionCompute, VMware vSphere, vCenter, ESXi, VCF or VVF<br> Veritas NetBackup, Windows Server, Linux, Active Directory, DNS, DHCP, GPO, SAN/NAS storage, replication, and DR tools<br> PowerShell, PowerCLI, Python, monitoring tools, ITSM platforms, backup reporting, capacity and performance dashboards<br> English - upper intermediate or above (verbal and written)</p> <h4>Skills</h4> <ul> <li>Strong supervisory capability across data center, cloud, systems, virtualization, storage, and backup services, with strong availability, recoverability, and security awareness.</li> <li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, and service improvement actions within agreed service levels.</li> <li>Advanced troubleshooting and recovery mindset, with practical experience in backup validation, restore testing, platform health checks, and operational risk reduction.</li> <li>Strong organization, documentation, reporting, vendor coordination, and readiness to support critical incidents, migrations, upgrades, and disaster recovery activities.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Customer Support Engineer (IT) – Technology Business will be responsible for providing technical and customer support services for premium technology products and solutions across Iraq.<br> The role focuses on handling customer inquiries and complaints, coordinating service requests, ensuring timely issue resolution, and maintaining high levels of customer satisfaction.<br> The incumbent will manage customer communication, coordinate with service engineers for call assignments, support invoicing and payment follow-ups, maintain service documentation, and contribute to customer engagement initiatives while ensuring smooth service operations for the Technology Business.<br> Key Qualifications: • Strong experience in customer support, IT support, technical service coordination, or helpdesk operations within the technology or consumer electronics industry.<br> • Good understanding of handling customer inquiries, complaints, and service requests professionally and efficiently.<br> • Ability to attend customer calls, prioritize service requests, and coordinate with engineers for timely resolution.<br> • Strong customer service orientation with focus on maintaining customer satisfaction through continuous communication and follow-ups.<br> • Experience in preparing commercial offers, invoicing, payment follow-ups, and maintaining service-related documentation.<br> • Ability to generate customer leads and create product or service awareness through customer interaction and telemarketing activities.<br> • Strong communication, coordination, and interpersonal skills.<br> • Good analytical and reporting skills with attention to detail.<br> • Familiarity with IT services or technology support environments is preferred.<br> • Ability to conduct customer satisfaction surveys and maintain positive customer relationships.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Wood is currently looking for Project Lead to join our team in Kirkuk, Iraq on a 6 weeks on /2 weeks off rotational work</p><br><br> Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 45 countries, employing around 25,000 people. www.woodplc.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><ul> <li>As an integral member of the project leadership team, support the Project Lead in creating delivery excellence across assigned portfolio of major projects.&nbsp;</li> <li>Stand-in for Project Lead when required. Provide certainty and confidence to the management and robust control of project scope, schedule, cost and risk.&nbsp;</li> <li>Specifies and coordinates the implementation and completion of Operation Center.&nbsp;</li> <li>Oversee the Operation Center and aware of related projects execution and coordinate related functions for the required sources for PROJECT implementation.&nbsp;</li> <li>This includes responsibility for safe delivery, ensuring that quality, schedule, and cost targets are met and for managing the associated risk.&nbsp;</li> <li>Responsible for delivery of project to agreed specifications, for managing change and abidance of policies, and ensuring appropriate reporting and governance is adhered to and controlled.&nbsp;</li></ul><p><strong><u>Accountabilities</u></strong></p><br><ul> <li>Responsible associated commercial and financial accountability including margin and overhead management, budget and forecast determination and attainment, risk and opportunity reviews, cost controls, invoicing and cost recovery.</li> <li>Contributes to and reviews the Operation Center SOW and plan to determine timeframe, procedures for accomplishing the project, staffing requirements, and allotment of available resources to various phases of the project. Contributes to setting project evaluation parameters.&nbsp;</li> <li>Negotiates changes to project scope or specification with the customer. Follows Change Management process to identify and approve modifications to scope, cost, schedule and quality.&nbsp;</li> <li>Pursue and develop opportunities for innovation, such as digitalization and technology use, work share and high value engineering centers</li> <li>Establishes project procedures and leads production of project execution plan including the scope of work, deliverables list, master schedule, budget, org charts, risk register etc.&nbsp;</li> <li>Regularly reports project progress to senior management and/or the customer.&nbsp;</li> <li>Responsible for delivery of agreed schedule and financial performance, proactively intervening to avoid slippage &nbsp;</li> <li>Ensures competence of project team members to carry out assigned work&nbsp;</li> <li>Leads ongoing focus on risk identification and mitigation during project execution&nbsp;</li> <li>Responsible for the project HSSE leadership, ensures a program of initiatives and auditing schedule are established and that HSSE and quality management issues are proactively addressed&nbsp;</li> <li>Guides and directs a multidiscipline project team, which may include external specialists and involve staff from multiple offices and sites&nbsp;</li> <li>Responsible for ensuring project team members are competent to carry out assigned duties&nbsp;</li> <li>Promotes and sets up performance improvement culture and actions on complex projects and into their supply chains&nbsp;</li></ul><br>Qualifications:<br><p><strong><u>Key Accountabilities:&nbsp;</u></strong></p><br><ul> <li>Degree qualified with Association for Project Management Practitioner or equivalent professional project management qualification&nbsp;</li> <li>Advanced computer skills and knowledge of Microsoft office tools, Word / Excel / PowerPoint, to advanced template creation and document / data management level&nbsp;</li></ul><p><strong><u>EXPERIENCE:&nbsp;</u></strong></p><br><ul> <li>Minimum 10 years project management experience on major Capital Projects or Operations Contracts&nbsp;</li> <li>Experience in similar Oil Field infrastructure projects</li> <li>Middle East Onshore Brownfield Experience, especially Iraq, would be an advantage</li></ul><p><strong><u>JOB-SPECIFIC SKILLS:&nbsp;</u></strong></p><br><ul> <li>A solid understanding of project controls and project management tools and practices&nbsp;</li> <li>Able to consistently apply WOOD &amp; Client standards, processes, and procedures, including contract start-up process&nbsp;</li> <li>Excellent leadership and people skills; culturally aware for regional working.&nbsp;</li> <li>Energy, drive and, resourcefulness to get the job done&nbsp;</li> <li>Mobile and willing to spend time away from the home-office location&nbsp;</li> <li>Excellent communication skills, both written and verbal, and ability to mentor&nbsp;</li> <li>High level of technical/management skills for construction project as well as knowledge of IT technology and environmentally friendly projects</li> <li>Good understanding of finance and strong commercial sense&nbsp;</li></ul><p><strong><u>Personal Attributes</u></strong></p><br><ul> <li>Networker and relationship builder - connect and establish effective, cross-cultural working relationships with all levels of the organization and externally&nbsp;</li> <li>Excellent interpersonal skills and demonstrable strength in communication skills.&nbsp;</li> <li>Influencer - high level of personal skills is required to deal effectively with a wide range of stakeholder groups&nbsp;</li> <li>Able to balance humility and self-confidence&nbsp;</li> <li>Creates an environment that encourages open discussion and feedback&nbsp;</li> <li>Initiator - anticipates the environment, is forward-thinking and able to see the big picture Creative flair and strong strategic and analytical capability&nbsp;</li> <li>Excellent problem-solving skills&nbsp;</li> <li>Leadership, energy, and focus – takes the lead and makes it happen. Results orientated and focused on the execution of predefined objectives&nbsp;</li> <li>Authentic - ability to be open, transparent, and driven by the success of the enterprise, rather than by personal ambition</li></ul> </div>