Auditing Jobs in Iraq

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Monitoring and documenting agent communication and transactions in support of the company and departmental quality goals and initiatives. Evaluates both verbal and written customer contacts with agents. The Quality Auditor will fairly and consistently review the calls and emails of agents for accuracy and coach each agent for success in executing superior service and quality to our customers. Monitor Agents calls and review other interactions &amp; emails for accuracy of information and call handling standards Ensure that Agents are delivering a high level of customer service through the use of call driver analysis, repeat caller analysis and other data consolidation tools Verify that agents are providing accurate solutions to customers Record evaluations utilizing departmental quality monitoring forms Deliver coaching feedback to supervisors and/or agents on call and email performance Provide Supervisors and Managers with regular performance feedback on the agents Perform root cause analysis and report to management Completes assigned reports within the agreed time frames. Analyze all reports to identify trends and areas of development and be proactive about offering solutions. Participates in the design of quality monitoring forms and quality standards Conducting Calibration sessions with supervisors and management Conducting counter audits to ensure the effectiveness of processes &amp; procedures Transcribing calls for management and/or legal where required Complete all work to the highest possible level including up to date knowledge of all programmes being evaluated. Facilitates customer experience alignment sessions with CC staff. Assisting the Quality department and other business units in continual improvement initiatives to align with best and current business practice. Monitor other functional teams like Social Media, Back Office... etc. Assist in new hired with the quality processes and procedures. Appropriately responding to ad-hoc requests from various business units. Provides positive and constructive feedback of monitored staff that could possibly be used in coaching sessions to rectify errors and prevent further inconsistencies/inefficiencies. Will participate in collaborations with the training team, leads and management team monthly to ensure agents are educated and prepared to be successful</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor Degree or Diploma degree Prior call center experience is mandated Customer Service Orientation Attention to Detail Process Improvement Effective Communication Proficient language skill according to CC Site demands (ArabicEnglish for Arabic regions) Ability to write routine reports and correspondence Proficient in Word, Excel and PowerPoint for presentations and reports required Strong written and verbal communication skills. Excellent grammar, spelling, and sentence construction Exceptional listening and analytical skills Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change. Technical Competencies: Customer Communication Local Language Knowledge Capturing the Voice of the Customer (VoC) Service Quality Monitoring &amp; Compliance Complaint Management &amp; Resolution Cross-Selling Internal Audit Planning &amp; Execution Knowledge Base Management.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At EY, we’re all in to shape your future with confidence.</p><br> <p>We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.</p><br> <p>Join EY and help to build a better working world.</p><br> <p><b>EY Baghdad - Assurance - Audit Internship Program FY26</b></p><br> <p><b>Location: Baghdad, Iraq.</b></p><br> <p><b>What if your career could have a lasting impact on you, and on the world?</b></p><br> <p>Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.</p><br> <p><b>The exceptional EY experience. It's yours to build.</b></p><br> <p><b>The opportunity: your next adventure awaits</b></p><br> <ul><li>You will be Joining one of the most trusted, respected and influential teams in the industry. Global Assurance’s purpose is to inspire confidence and trust to help build a better working world. We do so by protecting and serving the public interest, promoting transparency, supporting investor confidence and economic growth and nurturing talent to provide future business leaders for the global marketplace.</li><li>The opportunity is specifically in the Audit sub-service line under Assurance.</li><li>We are passionate about making sure the experience you have with us lasts a lifetime. To demonstrate this, we have developed a Graduate Program which offers you a combination of varied on-the-job work experience as well as web based/self-study learnings. The combination of such components will support you in developing your knowledge around the services we offer while building your communication and interpersonal skills. Along the way you will be supported and coached by a team of professionals within your location.</li></ul> <p><b>What we look for</b></p><br> <ul><li><b>You have an agile, growth-oriented mindset.</b> What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.</li><li><b>You are curious and purpose driven. </b>We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.</li><li><b>You are inclusive.</b> We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.</li><li><b>Qualifications:</b><ul><li>Bachelor’s Degree in Accounting</li><li>GPA 3+ or equivalent</li><li>Bahraini nationals will only be considered.</li><li>Graduated less than 18 months.</li></ul></li></ul> <p><b>What’s in it for you</b></p><br> <ul><li>Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.</li><li>Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally.</li><li>Bring out the best in yourself with continuous investment in your personal well-being and career development.</li><li>Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society – building a better working world, together.</li></ul> <p><b>What you can expect</b></p><br> <ul><li><b>Step 1: Apply</b><ul><li>If you can confidently demonstrate that you meet the criteria above, please complete the online application as soon as possible. Make sure to answer all questions.</li><li>Make sure you apply early and do not forget to follow the instructions carefully and answer all the questions to ensure your application is successful.</li></ul></li><li><b>Step 2: Test</b><ul><li>After we review your application, you will receive an invitation email from ‘EY Careers’ to complete the EY online assessments. Approach the tests as you would approach any new challenge. It might be tough, but you can do it!</li></ul></li><li><b>Step 3: On Demand Interview</b><ul><li>Upon passing the assessments, you will receive an email invitation to complete a prerecorded video interview. You will be required to record yourself responding to behavioral based questions. Being yourself is key to passing this step of the recruitment process.</li></ul></li><li><b>Step 4: Attend</b><ul><li>Once you have been shortlisted, you may be invited to attend a recruitment day or an interview. This is your opportunity to visit our office, speak with our people and ask questions about life and work at EY.</li></ul></li><li><b>Step 5: Receive</b><ul><li>If you are a great fit for the opportunity, you will receive an offer to join EY and begin your career at one of the best companies to work for. It’s time to celebrate.</li></ul></li></ul> <p><b>EY | Building a better working world</b></p><br> <p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p><br> <p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p><br> <p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p><br> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>