Product Manager Jobs in Iraq

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We're looking for a strategic and results-driven **Marketing Manager** to join our dynamic team in Baghdad, Iraq. In this pivotal role, you will develop and execute comprehensive marketing strategies that drive brand awareness, customer engagement, and business growth. Reporting to senior leadership, you'll have the opportunity to make a visible impact by leading innovative marketing initiatives across multiple channels while fostering a collaborative and inclusive team environment.</p><br><ul><li>Develop and execute strategic marketing plans that align with organizational goals and drive measurable business results</li><li>Lead the creation and implementation of integrated marketing campaigns across digital, social media, and traditional channels</li><li>Analyze market trends, competitor activity, and customer insights to identify growth opportunities and inform strategic decisions</li><li>Build and mentor a high-performing marketing team, fostering a collaborative culture of innovation and continuous improvement</li><li>Oversee content strategy and creation, ensuring brand consistency and messaging resonance across all touchpoints</li><li>Develop and manage brand positioning, ensuring clear differentiation in the marketplace</li><li>Collaborate with cross-functional teams including sales, product, and operations to align marketing efforts with broader business objectives</li><li>Utilize marketing automation tools and analytics platforms to track campaign performance and optimize results</li><li>Manage key stakeholder relationships and communicate marketing performance through clear, data-driven reporting</li><li>Stay current with industry best practices, emerging technologies, and market developments to keep the organization competitive</li><li>Champion a customer-focused approach, ensuring all marketing initiatives prioritize customer needs and experiences</li></ul><br>Qualifications<br><br><ul><li>Bachelor's degree in Marketing, Business, Communications, or a related field</li><li>Minimum 5 years of progressive marketing experience, with at least 2 years in a marketing leadership or management role</li><li>Demonstrated success developing and executing marketing strategies that delivered measurable business impact</li><li>Strong proficiency in digital marketing, e-commerce, social media platforms, and marketing automation tools</li><li>Excellent analytical skills with the ability to interpret data, identify trends, and translate insights into actionable strategies</li><li>Exceptional communication, presentation, and storytelling abilities</li><li>Strong project management skills with the ability to manage multiple initiatives simultaneously in a fast-paced environment</li><li>Experience leading, mentoring, and developing high-performing teams</li><li>Demonstrated ability to collaborate effectively across departments and build strong stakeholder relationships</li><li>Commercial acumen with a customer-focused mindset and understanding of market segmentation</li><li>Strong organizational skills with meticulous attention to detail</li><li>Ability to think strategically while executing tactically with efficiency and precision</li><li>Experience in content strategy, brand management, and campaign development</li><li>Flexibility and resilience in adapting to changing market conditions and organizational priorities</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key Responsibilities: Manage and maintain strong relationships with clients.<br> Act as the main point of contact for client inquiries, requests, and issue resolution.<br> Handle client accounts, ensuring smooth communication and service delivery.<br> Proactively identify and solve client problems to ensure satisfaction.<br> Collaborate with internal teams to meet client needs and improve service quality.<br> Language Requirements: Must be fluent in Arabic, English, and Kurdish (spoken and written).<br> Qualifications &amp; Skills: Proven experience in client management, customer service, or account management (preferably in delivery/shipping/logistics).<br> Excellent communication and interpersonal skills.<br> Strong problem-solving abilities and ability to work under pressure.<br> Organizational and time-management skills.<br> Ability to build trust and long-term relationships with clients</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Project Manager oversees construction projects, including coordinating employees, subcontractors, material and equipment, ensuring that specifications are being followed, and work is proceeding with quality, on schedule and within budget. This position develops a cost-effective plan and schedule for completion of project following a logical pattern for utilization of resources.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop comprehensive project plans, including scope, schedule, budget, and resource allocation, to guide the construction process.</p><br> <p>Manage and coordinate construction teams, subcontractors, and suppliers to ensure smooth project execution and effective collaboration.</p><br> <p>Oversee project budgets, monitor expenses, and ensure financial control to keep the project within its allocated budget.</p><br> <p>Create and maintain project schedules, track progress, and address any delays or changes to ensure timely project completion.</p><br> <p>Ensure all construction work meets the required quality standards and complies with specifications, codes, and regulations.</p><br> <p>Identify potential risks and develop mitigation strategies to minimize impacts on the project’s scope, schedule, and budget.</p><br> <p>Manage contracts with clients, subcontractors, and suppliers, ensuring compliance with terms and resolving any contract-related issues.</p><br> <p>Enforce safety regulations and protocols to maintain a safe working environment and reduce the risk of accidents.</p><br> <p>Maintain regular communication with clients, stakeholders, and team members, providing updates and addressing concerns or changes.</p><br> <p>Identify and address any issues or obstacles that arise during construction, implementing solutions to keep the project on track and within scope.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Knowledge in Professional client management and interaction</p><br> <p>Effective time management</p><br> <p>Knowledge in computers and leading edge building management tools</p><br> <p>Financial and Job Cost Accounting Knowledge</p><br> <p>Contracts administration</p><br> <p>Technically proficient in all aspects of design and building related systems</p><br> <p>Knowledge in MS Office/MS Project /Primavera, etc.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Leadership<br>Resilience<br>Quality<br>Project Management L4<br>Project Planning L4<br>Construction Budgeting L4<br>Commercial &amp; Residential Construction L4<br>Contingency Workforce Management L4<br>Build High-Performing Teams<br>Speed of Execution<br>Build Process and Systems<br>Provide Direction<br>Agility<br>Drive Cost Optimization<br>AI Fluency<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Engineering or any related field<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Project Manager oversees construction projects, including coordinating employees, subcontractors, material and equipment, ensuring that specifications are being followed, and work is proceeding with quality, on schedule and within budget. This position develops a cost-effective plan and schedule for completion of project following a logical pattern for utilization of resources.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop comprehensive project plans, including scope, schedule, budget, and resource allocation, to guide the construction process.</p><br> <p>Manage and coordinate construction teams, subcontractors, and suppliers to ensure smooth project execution and effective collaboration.</p><br> <p>Oversee project budgets, monitor expenses, and ensure financial control to keep the project within its allocated budget.</p><br> <p>Create and maintain project schedules, track progress, and address any delays or changes to ensure timely project completion.</p><br> <p>Ensure all construction work meets the required quality standards and complies with specifications, codes, and regulations.</p><br> <p>Identify potential risks and develop mitigation strategies to minimize impacts on the project’s scope, schedule, and budget.</p><br> <p>Manage contracts with clients, subcontractors, and suppliers, ensuring compliance with terms and resolving any contract-related issues.</p><br> <p>Enforce safety regulations and protocols to maintain a safe working environment and reduce the risk of accidents.</p><br> <p>Maintain regular communication with clients, stakeholders, and team members, providing updates and addressing concerns or changes.</p><br> <p>Identify and address any issues or obstacles that arise during construction, implementing solutions to keep the project on track and within scope.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Knowledge in Professional client management and interaction</p><br> <p>Effective time management</p><br> <p>Knowledge in computers and leading edge building management tools</p><br> <p>Financial and Job Cost Accounting Knowledge</p><br> <p>Contracts administration</p><br> <p>Technically proficient in all aspects of design and building related systems</p><br> <p>Knowledge in MS Office/MS Project /Primavera, etc.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Leadership<br>Resilience<br>Quality<br>Project Management L4<br>Project Planning L4<br>Construction Budgeting L4<br>Commercial &amp; Residential Construction L4<br>Contingency Workforce Management L4<br>Build High-Performing Teams<br>Speed of Execution<br>Build Process and Systems<br>Provide Direction<br>Agility<br>Drive Cost Optimization<br>AI Fluency<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Engineering or any related field<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About the company:</strong></p><br><br><p><strong>iMaker Group</strong>is a renowned for its expertise in luxury villas, hospitality, and commercial developments. We are a dynamic consortium of companies offering comprehensive services in master planning, architecture, interior design, construction, project management, and the sourcing of furniture and materials. With operations spanning<strong>Dubai, London, Riyadh, Miami and Cairo. </strong>iMaker Group delivers diverse projects on a global scale.<br></p><br><br><p><strong>Summary of the role:</strong></p><br><br><p>The Project Manager will be responsible for overseeing finishing tasks in construction projects, including coordinating with design teams, managing budgets, sourcing and inspecting materials, and ensuring compliance with project specifications. It requires liaising between contractors, suppliers, and owners, monitoring the implementation of key construction phases, and ensuring quality across interior and exterior works.</p><br><br><br><p><strong>Key responsibilities:</strong></p><br><br><ul><li>Collaborate with the team to understand design specs and create detailed finishing schedules.</li><li>Assist in developing and managing the finishing budget, tracking expenses and variances.</li><li>Source, procure, and inspect materials for quality and compliance with project requirements.</li><li>Coordinate with contractors and owners, securing material samples and reviewing offers.</li><li>Act as a liaison between design teams, subcontractors, and suppliers; provide regular updates.</li><li>Oversee project implementation, including contractor offers, scheduling, planning, and material approval. Review and approve shop drawings and supervise key construction works (excavation, carpentry, concrete, insulation, etc.), ensuring quality and compliance with engineering drawings.</li><li>Oversee all finishing tasks, including exterior and interior works (facades, plastering, painting, woodwork, electrical, plumbing, HVAC, landscaping, pool, etc.) to ensure it meets design specifications and industry standards.</li><li>Verify executed quantities and coordinate overlapping works.</li><li>Enforce safety protocols and ensure compliance with local building codes and regulations.</li><li>Identify and resolve issues in finishing work, proposing solutions to improve efficiency.</li><li>Maintain accurate records of progress, inspections, and change orders; generate required reports.</li><li>Supervise and guide subcontractors and laborers, fostering a productive work environment.</li><li>Draft and audit contracts, review schedules, and ensure timely work completion.</li><li>Manage work receipt with proper documentation and owner approval.</li><li>Submit daily and weekly progress reports to Line Manager.</li><li>Perform other duties as assigned by Management.</li><li>Stay informed on the latest trends, materials and technology in the design industry to keep our projects at the forefront of innovation.<br></li></ul><p><strong>Education and Experience:</strong></p><br><br><ul><li>Bachelor's degree in Architecture, Construction Management, or Civil Engineering field.</li><li>Project Management Professional (PMP) or equivalent is preferable.</li><li>12+ years of professional experience in Project Management with a focus on high-end projects working on budgets, procurement, and coordinating with contractors and design teams.</li></ul><br><p><strong>Knowledge, Skills and Abilities:</strong></p><br><br><ul><li>Proficient in using AutoCAD, SketchUp, and Project management software.</li><li>Arabic speaking is a must.</li><li>Strong project management, organizational, and budgeting skills.</li><li>Proven track record of delivering interior and exterior projects.</li><li>Strong leadership and team coordination abilities.</li><li>Excellent client-facing communication skills.</li><li>Creative and strategic mindset with ability to think innovatively and execute complete design concepts.</li><li>Proactive in identifying and resolving project issues.</li><li>Strong organizational and multitasking abilities, with a high attention to detail.</li></ul><br><p><strong>Working conditions and Environment:</strong></p><br><br><ul><li>The position is site based in Baghdad, Iraq.</li><li>The position may have occasional international travel requirements.</li></ul><br><p><strong>Success Metrics &amp; KPIs:</strong></p><br><br><br><ul><li><strong>Client Satisfaction score after handover:</strong> Client feedback score after milestones/handover.</li><li><strong>Weekly progress reporting:</strong> Timely submission of accurate weekly site reports.</li><li><strong>Budget and material control:</strong> Actual project cost vs. approved budget.</li><li><strong>Project completion on schedule: </strong>% of project milestones achieved on or before planned dates.</li><li><strong>Subcontractor performance management: </strong>Evaluate subcontractors based on quality, timeline, and coordination.</li><li><strong>Problem-solving &amp; escalation:</strong> Timely identification and resolution of site issues.<br></li></ul><p><strong>What We Offer?</strong></p><br><br><ul><li>Opportunities to work on high-profile, international projects.</li><li>A chance to work in a collaborative, creative work environment that fosters innovation.</li><li>Opportunities for career growth and professional development.</li><li>Competitive salary and benefits package.<br></li></ul><p><i>We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, or disability.</i><br></p><br><br><p><i>By submitting your application, you consent to iMaker Group processing your personal data in compliance with applicable data protection laws, while ensuring strict confidentiality.</i></p><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Commercial Manager (FMCG ) Baghdad <ul> <li><span>Posting Date</span>: 21/07/2026</li> <li><span>Ref</span>: SJOR-149</li> <li><span>Position</span>: Commercial Manager (FMCG ) Baghdad</li> <li> </li><li><span>Location</span>: Iraq </li> <li><span>City</span>: Baghdad </li> <li> </li><li><span>Sector</span>: FMCG</li> <li><span>Years of Experience</span> 10 + years of experience </li> <li> </li><li><span>Qualification</span>: Bachelor's Degree in Business Administration, Marketing, or a related field. MBA is preferred</li> <li><span>Salary</span>: High Market Level </li> <li><span>Workdays</span>: 6</li> <li> </li><li><span>Description</span>: Commercial Manager Overview Our client is a leading organization operating in the FMCG sector. We are seeking an accomplished Commercial Manager to lead the company's commercial and sales operations, drive sustainable revenue growth, expand market share, and maximize profitability. This role requires a strategic commercial leader capable of developing high-performing sales teams, strengthening customer relationships, and ensuring the successful execution of sales strategies across all business channels. Description Strategic Leadership <ul> <li>Develop and implement the annual commercial and sales strategy aligned with business objectives.</li> <li>Define annual sales targets, growth plans, and commercial priorities.</li> <li>Identify new business opportunities and market expansion initiatives.</li> <li>Establish and enhance commercial policies, procedures, and best practices.</li> </ul> Sales Management <ul> <li>Drive the achievement of monthly and annual sales targets.</li> <li>Monitor sales performance across all sales channels and territories.</li> <li>Review sales results and implement corrective actions to improve performance.</li> <li>Expand market coverage and strengthen product distribution.</li> </ul> Customer &amp; Business Development <ul> <li>Build and maintain strategic relationships with key customers and business partners.</li> <li>Lead commercial negotiations and finalize major business agreements.</li> <li>Ensure exceptional customer satisfaction and long-term client retention.</li> <li>Identify opportunities to strengthen market presence and increase revenue.</li> </ul> Market Analysis &amp; Business Planning <ul> <li>Analyze market trends, customer needs, and competitor activities.</li> <li>Prepare accurate sales forecasts and business performance reports.</li> <li>Monitor sales KPIs and recommend continuous improvement initiatives.</li> <li>Present commercial performance updates and strategic recommendations to senior management.</li> </ul> Cross-Functional Collaboration <ul> <li>Collaborate closely with Marketing to execute promotional campaigns and sales initiatives.</li> <li>Coordinate with Supply Chain to ensure product availability and operational efficiency.</li> <li>Work with Finance on budgeting, collections, and commercial performance monitoring.</li> <li>Ensure alignment between commercial objectives and operational execution.</li> </ul> Leadership &amp; Team Development <ul> <li>Lead, mentor, and develop Sales Managers and commercial teams.</li> <li>Conduct performance evaluations and implement development plans.</li> <li>Build a high-performance culture focused on accountability and results.</li> <li>Promote continuous learning and sales capability development.</li> </ul> Requirements <ul> <li><strong>Education:</strong> Bachelor's Degree in Business Administration, Marketing, or a related field. MBA is preferred.</li> <li><strong>Experience:</strong> Minimum of 10 years of progressive sales experience, including at least 5 years in a senior commercial or sales leadership role.</li> <li><strong>Industry Experience:</strong> Mandatory experience within the FMCG sector.</li> <li><strong>Skills:</strong> Strong strategic leadership, commercial management, negotiation, sales leadership, budget management, performance management, data analysis, decision-making, change management, and excellent communication and presentation skills.</li> <li><strong>Languages:</strong> Arabic and English proficiency is preferred.</li> <li><strong>Location:</strong> Baghdad, Iraq.</li> <li><strong>Availability:</strong> Immediate or 30-day joining preferred.</li> </ul> Compensation &amp; Benefits <ul> <li><strong>Salary Range:</strong> Competitive Market Package.</li> <li><strong>Working Schedule:</strong> 5 Days per Week.</li> </ul> <br> More<br> </li> </ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job description</b></p><br> <p>At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.</p><br> <p>We help the world’s largest financial institutions navigate the intricate regulatory environment to effectively manage and assess capital in support of their ongoing strategies. More than ever, financial institutions are investing in enhancing their capital management capabilities to make better business decisions, presenting us with the unique opportunity to rally together to solve our clients’ most complex challenges.</p><br> <p><b>The opportunity</b></p><br> <p>EY’s Financial Services Risk Management (FSRM) practice is an advisory unit that provides risk management support to banks, insurers, and asset managers. Our team includes individuals who have industry, client, and product knowledge as well as quantitative, regulatory, project management and technology professionals. We are seeking a Senior Manager to join our team with strong technical expertise, business insight, and proven experience within the Big Four.</p><br> <p><b>Your key responsibilities</b></p><br> <p>At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.</p><br> <p>In the Risk Management – Financial Crime Compliance team, you will be expected to provide strategic sourcing services related to regulatory compliance, Financial Crime Compliance (FCC), corporate governance, enterprise risk management, internal controls, and internal audit, to our clients in financial services (FS) industry. You are also required to assist organizations to maintain effective and efficient controls, in order to manage organizational and strategic risks. Also, to be able to contribute to our advisory business in FCC, where advisory services on FCC target operating models, business processes and internal controls follow regulatory requirements without compromising on customer experience that are provided to the client.</p><br> <p><b>Skills and attributes for success</b></p><br> <ul><li>Excellent understanding of economic or market issues and the ability to interpret their impact on clients.</li><li>Act as a key point of contact for clients on financial crime and compliance matters.</li><li>Build and maintain strong client relationships to support pipeline development, while demonstrating sound commercial judgment.</li><li>Proactively identify and originate new business opportunities across existing and prospective clients, including leading and contributing to proposal development and client presentations.</li><li>Lead and manage complex engagements related to regulatory compliance, Financial Crime Compliance (FCC), corporate governance, risk assessments, enterprise risk management, internal controls to our clients.</li><li>Utilize data analytics tools and techniques to improve transaction monitoring and sanction screening defenses for the financial services sector and conduct transaction system optimization by using advanced analytical algorithms to identify trends.</li><li>Review work performed by team members to ensure technical quality.</li><li>Manage, coach, and mentor team members.</li><li>Contribute to team training, knowledge sharing, and development initiatives.</li><li>Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices.</li><li>Strong presentation skills and proficiency in the use of PowerPoint, Word, and Excel</li><li>Build an understanding of our solutions, share knowledge and be able to draw on subject matter specialists accordingly.</li><li>Self-motivated with lots of energy and drive</li><li>Manage financial aspects of engagements by tracking fees and communicating issues.</li><li>Actively improve operational efficiency on projects and internal initiatives and will consistently drive projects to completion, determining that the work is of high quality.</li></ul> <p><b>To qualify for the role, you must have</b></p><br> <ul><li>Only candidates with Big Four experience will be considered.</li><li>Minimum 10 years of relevant experience in Financial Crime Compliance (AML/ CFT, Sanctions, Anti-Bribery &amp; Corruption and Fraud) experience within the Big Four.</li><li>Proven experience managing complex engagements and leading teams.</li><li>Strong understanding of the local market and strong relationships</li><li>Strong understanding of expectations of regulators. Knowledge of other jurisdictions’ AML regulations and environment, and practical experience in the industry.</li><li>Knowledge of the global risk and regulatory environment, especially developments in the FCC space.</li><li>Graduate degree in Finance, Accounting, Law, Business preferred.</li><li>Professional certifications (e.g., CAMS, ICA, CFE, CPA, ACCA) are preferred.</li><li>Demonstrate strong planning, execution and reporting skills.</li><li>Analytical skills: specifically, the ability to assess and decompose financial services industry processes utilizing a risk and control focus.</li><li>Experience across the MENA region.</li><li>Flexibility to travel across the MENA region.</li><li>Arabic proficiency is a must. Good English communication skills.</li><li>Strong experience in FCC-related technology projects, such as payments screening, transaction monitoring, &amp;/or customer risk rating systems.</li><li>Understanding of financial regulations and laws related to financial crime, such as the Office of Foreign Assets Control (OFAC) sanctions.</li></ul> <p><b>What we look for</b></p><br> <p>Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.</p><br> <p><b>What we offer</b></p><br> <p>We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:</p><br> <ul><li><b>Continuous learning:</b>&nbsp;You’ll develop the mindset and skills to navigate whatever comes next.</li><li><b>Success as defined by you:</b>&nbsp;We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</li><li><b>Transformative leadership:</b>&nbsp;We’ll give you the insights, coaching and confidence to be the leader the world needs.</li><li><b>Diverse and inclusive culture:</b>&nbsp;You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul> <p><b>If you can demonstrate that you meet the criteria above, please contact us as soon as possible.</b></p><br> <p><b>The exceptional EY experience. It’s yours to build.</b></p><br> <p><b>EY | Building a better working world</b></p><br> <p>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.</p><br> <p>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.</p><br> <p>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.</p><br> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span></span></span><p>We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.</p><br><b>Job Duties</b> <br><ul> <li>Under broad direction:</li> <li>Leads a multi-discipline petrotechnical team to support the evaluation and development of large-scale oil and gas field development projects to be considered for investment or already contracted by Halliburton.&nbsp;</li> <li>For projects meeting the investment criteria, the Manager, Technical will lead a team at the Asset or Country level to generate conceptual field development plans, the focus of which will be towards certain challenging oilfield development environments where Halliburton's technology and prowess can improve recovery efficiency, increase production, and/or reduce development cost per unit of production.</li> <li>Major responsibilities include management of a core team of geoscientists and petroleum engineers to support the required evaluations.</li> <li>Additional responsibilities include implementing best practices to support the efficient and effective evaluation, well engineering, and field development planning work required as part of the project development process.</li> <li>Provides effective coordination of technical resources working in other Halliburton Product Service Lines and Regions to support analyses of new opportunities and oversight of assets under development.</li> <li>Ensures the technical quality of work related to such evaluation and project field development planning work is both accurate and timely.&nbsp;</li> </ul><br><br><b>Qualifications</b> <br><p>Requires an undergraduate degree in Geoscience, Petroleum Engineering or other applicable Engineering discipline, plus a minimum of 10 years of experience in oil and gas exploration and production roles which may include experience in geoscience interpretation, reservoir/production engineering, field development, unconventional reservoirs, technical staff supervision and management.</p><br><br><br><br><p><strong>Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation</strong>.</p><br> <p><strong><u>Location</u></strong></p><br> <p>Oils Opertion ST,N°29 Burjesia,&nbsp;Basra,&nbsp;Basrah,&nbsp;61001, Iraq</p><br> <p><strong><u>Job Details</u></strong></p><br> <p><strong>Requisition Number:</strong>&nbsp;210509&nbsp;&nbsp;<br><strong>Experience Level:&nbsp;</strong>Experienced Hire&nbsp;<br><strong>Job Family:</strong>&nbsp;Engineering/Science/Technology&nbsp;<br><strong>Product Service Line:&nbsp;</strong>Halliburton Project Management&nbsp;&nbsp;&nbsp;<br><strong>Full Time / Part Time:&nbsp;</strong>Full Time</p><br> <p><strong>Additional Locations for this position:&nbsp;</strong></p><br> <p><u><strong>Compensation Information</strong></u><br>Compensation is competitive and commensurate with experience.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span></span></span><p>We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.</p><br><b>Job Duties</b> <br><p>The Asset Manager is accountable for the overall management, performance, and value delivery of an oil and gas asset operated under an integrated asset management (IAM) production enhancement contract.</p><br> <p>Acting as the single point of accountability to the client, the Asset Manager leads a multi-discipline service and technical team to optimize production, manage field development, and ensure safe, efficient, and sustainable operations in alignment with the client’s strategic and commercial objectives.</p><br> <p>&nbsp;Under broad direction:</p><br> <p>Provide overall leadership in the execution of the asset’s integrated management plan to achieve agreed production, cost, and HSE performance targets.<br>Leads and directs multi-discipline asset teams comprised of production operations, maintenance, facilities engineering, subsurface, drilling, HSE, and supply chain.<br>Drive daily and long-term production optimization through coordination of field &amp; well operations, subsurface, drilling, projects, and maintenance teams. Identify and manage operational and contractual risks to safeguard asset value and business performance.<br>Leads and directs multi-discipline asset teams in planning and execution of large scale field development/re-development programs and production operations in partnership with our clients under especially challenging conditions (such as foreign assignment) to maximize the value of oil and gas assets and projects.&nbsp;<br>Responsible for financial performance (P/L) of assigned assets through effective planning, organizing, management of resources, and application of value- adding technologies.&nbsp;<br>Serves as the primary interface with partners for project operations and represents the Company in technical and commercial matters.&nbsp;<br>Ensures the technical quality of work prepared under their supervision and administers contract provisions related to execution of work.&nbsp;<br>ob role contributes directly to value creation through cost control, technical innovation, increased production and improved recovery of hydrocarbon reserves.&nbsp;<br>Job role has budgetary accountabilities or directly impacts a revenue center's viability or its quality of service via personal contributions.</p><br><br><br><b>Qualifications</b> <br><br><br><p><strong>Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation</strong>.</p><br> <p><strong><u>Location</u></strong></p><br> <p>Oils Opertion ST,N°29 Burjesia,&nbsp;Basra,&nbsp;Basrah,&nbsp;61001, Iraq</p><br> <p><strong><u>Job Details</u></strong></p><br> <p><strong>Requisition Number:</strong>&nbsp;210437&nbsp;&nbsp;<br><strong>Experience Level:&nbsp;</strong>Experienced Hire&nbsp;<br><strong>Job Family:</strong>&nbsp;Engineering/Science/Technology&nbsp;<br><strong>Product Service Line:&nbsp;</strong>Halliburton Project Management&nbsp;&nbsp;&nbsp;<br><strong>Full Time / Part Time:&nbsp;</strong>Full Time</p><br> <p><strong>Additional Locations for this position:&nbsp;</strong></p><br> <p><u><strong>Compensation Information</strong></u><br>Compensation is competitive and commensurate with experience.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>Security Manager<br><br><p><b>Job Description</b></p><br><br><br><p><b>Job Title Security Manager-EPCM-Onsite</b></p><br><br><p><b>Company: KBR-Iraq</b></p><br><br><p><b>Discipline HSSE </b></p><br><br><p><b>Location Basra, Iraq </b></p><br><br><p><b>Hiring Manager Project Director</b></p><br><br><p><b>Location Split Onsite-28/28 rotation</b></p><br><br><br><p><b>About Company</b></p><br><br><p><i><u>"Belong, Connect, Grow, with KBR!</u></i></p><br><br><br><p><i>The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</i></p><br><br><br><p><i>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets."</i></p><br><br><br><p><b>Job Purpose</b></p><br><br><p>Responsible for personnel involved in the organization’s Physical Security function, which includes monitoring systems related to the flow of personnel and vehicular traffic, personnel/visitor security clearances, loss prevention and detection services management, and security inspections. Under broad supervision, applies specialist knowledge or skills to solve complicated and unique challenges, or directs the daily activities of a business, technical, or functional support team. Establishes priority for completing prescribed tasks. Uses judgment to interpret internal and external concerns and create best practices. May direct resources, prioritize work, and guide less experienced team members. Rely on experience, interpersonal skills, and a thorough knowledge of the industry to complete tasks in accordance with policies, processes, and corporate strategy.</p><br><br><br><p><b>Responsibilities</b></p><br><br><ul><li>Principle advisor to the Program Director (Projects) / Project Director on all security related matters and information.</li><li>Development of the overall security strategy to mitigate security risks.</li><li>Lead the project crisis management team.</li><li>Creating emergency response plans.</li><li>Develop, implement, and test emergency evacuation procedures.</li><li>Maintain Persons on Board, ISOS evacuation manifest lists, and Iraq plans database.</li><li>Create reports for management of country specific security status.</li><li>Manage all aspects of contracted Private Security Companies in line with contracted services.</li><li>Implementing security compliance of sub-contractors.</li><li>Conducting security audits.</li><li>Security coordination of daily movements for contracted private security companies and fleet of soft skin vehicles.</li><li>Monitor Sub-contractor IVMS system, reporting Bi-weekly data output.</li><li>Maintain Sub-contractor annual security training program.</li><li>Security consultant and focal point of contact for all other KBR Projects within Iraq.</li><li>Provide and maintain Security / Hotel Risk Assessments.</li><li>Liaising with other KBR projects POC based at and outside Rumaila oil field on security-related matters.</li><li>Ensure regular security TBTs conducted.</li><li>Maintaining a professional, courteous and strong relationship with client security management.</li><li>Providing input to KBR Security Management documentation and plans.</li><li>Undertake interdepartmental liaison to ensure effective communication between staff on matters of EPCM security standards.</li><li>Assist with assurance audits of EPCM security projects both on Rumaila Oilfield and outside to ensure that EPCM security standards are implemented and maintained.</li><li>Assist with any other tasks, as required by the Regional EMEA Security Manager.</li></ul><br><p><b>Experience</b></p><br><br><ul><li>Proven ability with international projects working in high-risk environments and contexts and operating in unsecured environments.</li><li>High level of experience, ready to learn developing security related technical tools guidelines and systems as well as able to work under minimal supervision.</li><li>Understanding of principles and code of conduct associated with a specific sector and/or sub-sector of work.</li><li>Effective and clear communicator, ability to collaborate across teams and geographies and Initiates and skilled in interdisciplinary problem solving.</li><li>Ability to gain a precise understanding of the various local, regional, country, and international policies, operational positions, and interactions, providing clear dynamic briefings and analysis of given and unfolding security and political situations when they occur.</li><li>Strong assessment, evaluation, analysis, and strategic planning and project management skills.</li><li>Excellent interpersonal skills with demonstrated ability to manage and work under stressful conditions.</li><li>Understanding of the local political, contextual, and ethical issues.</li><li>Previous experience interacting with local government agencies, and other foreign agencies to implement security strategies and procedures relating to S&amp;S matters.</li><li>Oil &amp; gas experience preferred.</li><li>Full clean driving license.</li></ul><br><p><b>Technical Skills/Knowledge</b></p><br><br><ul><li>Operational management</li><li>Risk Management &amp; Risk Assessments</li><li>The ability to communicate effectively at all levels and be able to verbally brief and articulate.</li><li>Meticulous organizational and time-keeping skills.</li><li>Ability to function effectively with limited supervision and in high pressure situations.</li><li>Ability to work in a high pressure and demanding environment.</li><li>Ability to work cohesively and communicate successfully in multi-cultural teams whilst being aware of and sensitive to cultural differences.</li><li>Computer Literacy.</li><li>English first language</li><li>Proficient in Microsoft Office programs and related software.</li></ul><br><p><b>Qualifications/Certifications Requirements</b></p><br><br><p><b>Essential </b></p><br><br><ul><li>Undergraduate degree with ten years of security experience in corporate security, law enforcement or military.</li><li>Degree may be substituted with 13+ years of security, military or law enforcement experience, 3+ of which should be in management.&nbsp;</li></ul><br><p><b>Desirable </b></p><br><br><ul><li>Military Veteran preferred – Ex military Warrant Officer or SNCO.</li></ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. An Online Account Manager is a person who is responsible for the management of sales and relationships with merchant exclusively through virtual. This role requires a strong focus on tele sales skills and exceptional customer support to ensure client satisfaction. They are assigned a company's existing merchant's accounts.</span></p><br> <p><span>&nbsp;<span><span>Responsibilities:</span></span></span></p><br> <ul> <li><span>Serve as the lead point of contact for all Merchants on account management matters.</span></li> <li><span>Handle and nurture client relationships exclusively through phone and online communication.</span></li> <li><span>Utilize effective tele sales techniques to drive account growth and revenue.</span></li> <li><span>Ensure the timely and successful delivery of our solutions according to merchant needs and objectives.</span></li> <li><span>Demonstrate proficiency in using online platforms, CRM systems, and other digital tools.</span></li> <li><span>Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues.</span></li> <li><span>Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to Toters’ platform and highlighting to existing customers the value of being on our platform.</span></li> <li><span>Collaborate with the Business Development team to identify and grow opportunities.</span></li> <li><span>Communicating with merchants to understand their needs and explain product value.</span></li> <li><span>Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues</span></li> <li><span>Maintaining updated knowledge of company products and services.</span></li> <li><span>Resolving complaints and preventing additional issues by improving processes.</span></li> <li><span>Identifying industry trends.</span></li> </ul> <p><span><span>Requirements:</span></span></p><br> <ul> <li><span>BA/BS degree in Business Administration, Sales or relevant field.</span><br></li> <li><span>Proven experience in tele sales, account management, or a related field.</span></li> <li><span>Strong customer support and problem-solving skills.</span></li> <li><span>Conduct online training sessions to educate clients about products and services.</span></li> <li><span>Solid experience with CRM software and MS Office (particularly MS Excel).</span></li> <li><span>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.</span></li> <li><span>Exceptional virtual communication skills and responsiveness.</span></li> <li><span>Strong verbal and written communication skills.</span></li> <li><span>Technical proficiency in using online platforms and digital tools.</span></li> <li><span>Good command of English and Arabic (oral and written).</span></li> <li><span>BA/BS degree in Business Administration, Sales or relevant field.</span></li> <li><span>Extensive, accurate product knowledge.</span></li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Job Specific Accountabilities</span></strong></p><br> <ul> <li>Manages, plans, and coordinates the execution of sales activities, while reviewing related reports and recommending execution techniques, in order to increase sales and enhance sales plans implementation.</li> <li>Formulates the sales business plans and prepares sales reports to be presented to the senior management, to ensure the alignment with the company’s overall objectives and business plans.</li> <li>Maintains and utilizes advanced product knowledge and effective selling skills, in order to influence targeted health care professionals, pharmaceutical buyers and pharmacists.</li> <li>Consults with new and existing customers, to address their product needs and meet the needed requirements.</li> <li>Generates and expands support for the product portfolio, in order to establish advanced selling techniques.</li> <li>Manages and assists in the resolution of customer issues by coordinating efforts for problem resolution through cross functional account meetings and works closely with internal teams to ensure that issues are resolved in a timely manner.</li> <li>Participates in the development and monitors the implementation of functional procedures, to ensure all relevant procedural/legislative requirements are fulfilled.</li> <li>Manages the activities and work of subordinates (ex. monthly plans for supervisors), to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes, and procedures.</li> <li>Provides data on company products and performance against those of competitors, to ensure that the company is aware of new market trends offer products/services that are competitive for a group of specialized products.</li> <li>Develops and implements lifecycle maintenance campaigns for key products, including analyzing market research and sales analytics, developing sales tools, identifying competitive threats, and proposing/ taking mitigation action, in order to create the best marketing/PR initiatives to drive sales.</li> <li>Manages the sales function’s work plan; assigning work activities, projects, and programs, monitoring workflow, reviewing, and evaluating work methods and procedures, and directing such activities, in order to serve the departmental goals and plans.</li> <li>Oversees service levels provided to clients involving the fast response to orders, and evaluating reports, in order to estimate product performance and client satisfaction.</li> <li>Reviews detailed records of sales target achievements, to assess the performance and progress of the sales function.</li> <li>Develops and maintains a sales history database, in order to keep track of the yearly net sales.</li> <li>Manages the effective achievement of department objectives by setting individual targets, developing, and motivating staff, in order to maximize subordinate’s performance.</li> </ul> <p><strong><span>Required Criteria</span></strong>:</p><br> <ul> <li>Holding Bachelor degree in&nbsp;<strong>Pharmacy</strong>.</li> <li> Minimum of 4–6 years of relevant experience in the Kurdistan Region, with preference given to candidates with multinational company experience and a background in diabetes and antihypertensive therapeutic lines.&nbsp;<br> </li> <li>Ability to travel frequently within assigned territories and occasionally for regional meetings or conferences.</li> <li>Has a very good Administrative, Logistic and technical skills.</li> <li>Base in Erbil<strong>.</strong></li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic Engineering professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As an Engineer you are responsible to assist the Chief Engineer / Director of Engineering on all matters related to the repairs and maintenance operation of the physical plant and engineering facilities within the hotel. The role involves maintaining all mechanical, electrical and electronic equipment, including heating and ventilation and will include key responsibilities such as:<br><br>• Organize and set up preventive maintenance programmes for all electrical and mechanical equipment, including general building works<br>• Supervise maintenance employees and contractors who are carrying out minor building work, electrical and mechanical installations<br>• Write specifications for all electrical, mechanical and associated building works, complying with the local government regulations<br>• Decide and agree with the Chief Engineer / Director of Engineering on the priorities of all electrical and mechanical projects<br>• Advise and inform the Chief Engineer / Director of Engineering on any health and safety matters relating to the electricity and work regulations<br>• Liaise with the local government authorities when necessary<br>• Oversee the general maintenance of all life safety systems throughout the hotel and report any major defects to the Chief Engineer / Director of Engineering</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are excited to invite applications for the position of Purchasing Manager in the hospitality and accommodation sector. This role is essential in ensuring that our operations run efficiently by managing the procurement of goods and services crucial to our success. As a Purchasing Manager, you will be responsible for sourcing high-quality products, negotiating favorable contracts, and building strong relationships with suppliers. This position offers a fantastic opportunity for career growth within a vibrant and dynamic environment where your contributions will be valued and recognized.</p><p>Our company is dedicated to nurturing a culture of collaboration and continuous learning. In this role, you will benefit from various training programs designed to enhance your skills and expand your knowledge in the hospitality field. Working alongside a supportive team, you will be encouraged to share innovative ideas and participate in decision-making processes. Your role will not only impact operational efficiency but also contribute to the overall guest experience, creating a rewarding sense of achievement.</p><p><br></p><p><b>Responsibilities:</b></p><ol><li>Develop and implement purchasing strategies tailored to the hospitality sector, ensuring that quality standards and cost-effectiveness are consistently achieved through thorough market analysis and supplier evaluation.</li><li>Negotiate contracts with suppliers to secure optimal pricing and terms, leveraging strong negotiation skills and industry knowledge to maximize value for the company.</li><li>Monitor inventory levels and accurately forecast demand to ensure that essential supplies are always available, utilizing effective inventory management tools to prevent shortages or excesses.</li><li>Regularly evaluate supplier performance, conducting thorough assessments to ensure compliance with quality standards and service level agreements specific to the hospitality industry.</li><li>Collaborate with other departments, including finance and operations, to streamline procurement processes and enhance overall supply chain efficiency within the organization.</li><li>Stay informed about market trends and industry developments, identifying new sourcing opportunities that can elevate our product offerings and maintain our competitive edge in the hospitality field.</li><li>Prepare and maintain precise purchasing records and reports, employing data analysis to inform strategic decision-making and support company initiatives.</li><li>Train and mentor junior procurement staff, fostering a culture of continuous improvement and professional development within the procurement team.</li><li>Implement sustainable procurement practices that align with the company’s commitment to environmental responsibility and ethical sourcing, particularly within the hospitality sector.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong negotiation skills to secure favorable contracts and terms with suppliers in the hospitality industry.</li><li>Proficiency in inventory management systems to maintain optimal stock levels for hospitality operations.</li><li>Excellent communication skills for effective collaboration with suppliers and internal departments.</li><li>Analytical skills to assess market trends and evaluate supplier performance effectively.</li><li>Ability to manage multiple priorities and projects in a fast-paced hospitality environment.</li><li>Knowledge of procurement regulations and compliance standards relevant to the hospitality sector.</li><li>Leadership capabilities to mentor and guide junior team members in procurement best practices.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Wood is currently recruiting for a Project Manager to join its Iraq business unit focusing on creating delivery excellence across assigned project, provide certainty and confidence to the customer robust control of project scope, schedule, cost and risk.&nbsp;<br> This is a full-time onsite position in Basra, Iraq, on 28*28 rotation, with travel requirement.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p>Wood is currently recruiting for a Project Manager to join its Iraq business unit focusing on creating delivery excellence across assigned project, provide certainty and confidence to the customer robust control of project scope, schedule, cost and risk.&nbsp;<br> This is a full-time onsite position in Basra, Iraq, on 28*28 rotation, with travel requirement.</p><br><p><i><strong>#Wood #Iraq #Basra #Project Manager</strong></i></p><br><p><strong><u>The role</u></strong></p><br><p>This is an exciting opportunity for an experienced&nbsp;Project Manager to join our&nbsp;Iraq Business Unit.</p><br><p><strong>Our Clients and Projects&nbsp;</strong></p><br><p><strong>Designing the future. Transforming the world.&nbsp;</strong></p><br><p>Wood is an integral part of operations in Iraq, and we are continuing to grow our footprint across the country. With a 90-year heritage, 10 major contracts and over 850 employees, we have the skills, expertise and asset knowledge to support clients to deliver energy security and decarbonisation ambitions.</p><br><p>Wood excels in supporting our clients to deliver complex upstream and midstream oil and gas projects in Iraq delivering maintenance, modifications and engineering solutions. We are committed to decarbonising existing assets, producing cleaner energy and developing a sustainable national workforce, ensuring the long-term growth of the region.</p><br><p><strong><u>What we can offer</u></strong></p><br><ul> <li><strong>Meaningful and interesting projects</strong> Delivered to high profile clients and complex projects in Iraq&nbsp;</li> <li><strong>Commitment to Diversity and Inclusion</strong>; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice&nbsp;</li> <li><strong>Competitive salary</strong> with regular salary reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> <li><strong>Medical Insurance:&nbsp;</strong>Ensures inpatient and outpatient medical care is available should you require treatment.&nbsp;</li> <li><strong>Commitment to continued professional development;</strong> development plans that are tailored to your individual needs and interests&nbsp;</li> <li><strong>Global connections</strong>: join experts around the world who are at the leading edge of our industry, shaping the standards of our profession&nbsp;</li></ul><p><strong><u>Job Objectives:</u></strong></p><br><p>Create&nbsp;delivery&nbsp;excellence&nbsp;across&nbsp;assigned&nbsp;project,&nbsp;provide&nbsp;certainty&nbsp;and&nbsp;confidence&nbsp;to&nbsp;the customer robust control of project scope, schedule, cost and risk.</p><br><p>Specifies and coordinates the implementation and completion of the project.&nbsp;This includes responsibility for safe delivery, ensuring&nbsp;that&nbsp;quality,&nbsp;schedule,&nbsp;and cost&nbsp;targets&nbsp;are&nbsp;met&nbsp;and&nbsp;for&nbsp;managing&nbsp;the&nbsp;associated&nbsp;risk.&nbsp;Responsible for delivery of project to agreed specifications, for managing change and customer relationships, and ensuring appropriate reporting and governance is adhered to and controlled.&nbsp;</p><br><p><strong>Key Accountabilities and Responsibilities:</strong></p><br><p><strong>Project&nbsp;Execution</strong></p><br><ul> <li>Contributes&nbsp;to&nbsp;and&nbsp;reviews&nbsp;the&nbsp;project&nbsp;proposal&nbsp;and&nbsp;plan&nbsp;to&nbsp;determine&nbsp;timeframe,&nbsp;procedures&nbsp;for accomplishing the project, staffing requirements, and allotment of available resources to various phases of the project.&nbsp;Contributes to setting project evaluation parameters.</li> <li>Negotiates changes to project scope or specification with the customer. Follows Change Management&nbsp;process&nbsp;to&nbsp;identify&nbsp;and&nbsp;approve&nbsp;modifications&nbsp;to&nbsp;scope,&nbsp;cost,&nbsp;schedule&nbsp;and&nbsp;quality.</li> <li>Pursue&nbsp;and&nbsp;develop&nbsp;opportunities&nbsp;for&nbsp;innovation,&nbsp;such&nbsp;as&nbsp;digitalisation&nbsp;and&nbsp;technology&nbsp;use,&nbsp;work share and high value engineering centres, to bring value to Wood and customer</li> <li>Establishes&nbsp;project&nbsp;procedures&nbsp;and&nbsp;leads&nbsp;production&nbsp;of&nbsp;project&nbsp;execution&nbsp;plan&nbsp;including&nbsp;the&nbsp;scope of work, deliverables list, master schedule, budget, org charts, risk register etc</li> <li>Regularly&nbsp;reports&nbsp;project&nbsp;progress&nbsp;to&nbsp;senior&nbsp;management&nbsp;and/or&nbsp;the&nbsp;customer.</li> <li>Reponsible&nbsp;for&nbsp;delivery&nbsp;of&nbsp;agreed&nbsp;schedule&nbsp;and&nbsp;financial&nbsp;performance,&nbsp;proactively&nbsp;intervening&nbsp;to avoid slippage</li> <li>Ensures&nbsp;competence&nbsp;of&nbsp;project&nbsp;team&nbsp;members&nbsp;to&nbsp;carry&nbsp;out&nbsp;assigned&nbsp;work</li> <li>Leads&nbsp;ongoing&nbsp;focus&nbsp;on&nbsp;risk&nbsp;identification&nbsp;and&nbsp;mitigation&nbsp;during&nbsp;project&nbsp;execution</li> <li>Responsible&nbsp;for&nbsp;the&nbsp;project&nbsp;HSSE&nbsp;leadership, ensures&nbsp;a&nbsp;program&nbsp;of&nbsp;initiatives&nbsp;and&nbsp;auditing&nbsp;schedule are established and that HSSE and quality management issues are proactively addressed</li> <li>Guides&nbsp;and&nbsp;directs&nbsp;a&nbsp;multidiscipline&nbsp;project&nbsp;team,&nbsp;which&nbsp;may&nbsp;include&nbsp;external&nbsp;specialists&nbsp;and&nbsp;involve staff from multiple offices and sites</li> <li>Responsible&nbsp;for&nbsp;ensuring&nbsp;project&nbsp;team&nbsp;members&nbsp;are&nbsp;competent&nbsp;to&nbsp;carry&nbsp;out&nbsp;assigned&nbsp;duties</li> <li>Promotes&nbsp;and&nbsp;sets&nbsp;up&nbsp;performance&nbsp;improvement&nbsp;culture&nbsp;and&nbsp;actions&nbsp;on&nbsp;complex&nbsp;projects&nbsp;and&nbsp;into their supply chains.</li> <li>Facilitates&nbsp;the&nbsp;set&nbsp;up&nbsp;of&nbsp;information&nbsp;management&nbsp;systems&nbsp;/&nbsp;applications&nbsp;as&nbsp;applicable&nbsp;to&nbsp;suit various life phases of projects and manage information management project team</li> <li>Participate&nbsp;in&nbsp;assurance&nbsp;activities&nbsp;and&nbsp;peer&nbsp;reviews</li></ul><p><strong>Leadership</strong></p><br><ul> <li>Is&nbsp;a&nbsp;champion&nbsp;and&nbsp;role&nbsp;model&nbsp;for&nbsp;ethical&nbsp;behaviour&nbsp;and&nbsp;compliance&nbsp;with&nbsp;applicable&nbsp;laws&nbsp;and policies.</li> <li>Oversees&nbsp;proposals&nbsp;and&nbsp;call-offs&nbsp;(may&nbsp;be&nbsp;individual&nbsp;projects)&nbsp;within&nbsp;delegation&nbsp;of&nbsp;authority, ensuring compliance with contracting policy and standards of ethical conduct.</li> <li>Coaches,&nbsp;mentors&nbsp;and&nbsp;empowers&nbsp;others&nbsp;to&nbsp;make&nbsp;decisions&nbsp;within&nbsp;established&nbsp;parameters</li></ul><p><strong>Working Relationships:</strong></p><br><p><strong>Internal:</strong></p><br><ul> <li>Provides&nbsp;the&nbsp;interface&nbsp;and&nbsp;maintains&nbsp;effective&nbsp;relationships&nbsp;with&nbsp;other&nbsp;contributors&nbsp;to&nbsp;the&nbsp;project.</li> <li>Guides&nbsp;and&nbsp;directs&nbsp;project&nbsp;team&nbsp;and&nbsp;functional&nbsp;support&nbsp;teams&nbsp;as&nbsp;required</li> <li>Interfaces&nbsp;with&nbsp;high&nbsp;value&nbsp;engineering&nbsp;centres&nbsp;(HVEC) as&nbsp;required&nbsp;and&nbsp;manages&nbsp;scope&nbsp;across&nbsp;all offices involved</li> <li>Interface&nbsp;and&nbsp;coordinate&nbsp;with&nbsp;Operational&nbsp;and/or&nbsp;Contract&nbsp;Management&nbsp;to&nbsp;ensure&nbsp;delivery&nbsp;of operational goals</li></ul><p><strong>External:</strong></p><br><ul> <li>Primary&nbsp;point&nbsp;of&nbsp;contact&nbsp;for customer&nbsp;on&nbsp;assigned&nbsp;scope.&nbsp;Establishes&nbsp;and&nbsp;maintains&nbsp;a&nbsp;positive&nbsp;and effective customer relationship, ensuring payment terms are met, and communicating any delays</li> <li>Manage&nbsp;relationships&nbsp;with&nbsp;external&nbsp;suppliers&nbsp;and&nbsp;sub-contractors&nbsp;and&nbsp;resolves&nbsp;cost,&nbsp;schedule&nbsp;and quality issues</li> <li>Seeks&nbsp;out&nbsp;new&nbsp;avenues&nbsp;for&nbsp;building&nbsp;internal&nbsp;and&nbsp;external&nbsp;relationships</li> <li>Monitors&nbsp;existing&nbsp;relationships</li> <li>May&nbsp;act&nbsp;as&nbsp;company&nbsp;representative&nbsp;and&nbsp;play&nbsp;a&nbsp;role&nbsp;in&nbsp;contract&nbsp;negotiations,</li> <li>Influences&nbsp;relationships&nbsp;at&nbsp;higher&nbsp;customer&nbsp;level</li></ul><p><strong>Level of Influence and Decision-Making Authority:</strong></p><br><ul> <li>Actions&nbsp;and&nbsp;decisions&nbsp;typically&nbsp;have&nbsp;a&nbsp;significant&nbsp;influence&nbsp;on&nbsp;the&nbsp;technical,&nbsp;operational&nbsp;and financial results of one or more small and medium-size projects</li> <li>Works&nbsp;under&nbsp;limited&nbsp;supervision</li> <li>Work&nbsp;is&nbsp;performed&nbsp;under&nbsp;general&nbsp;direction&nbsp;and&nbsp;is&nbsp;reviewed&nbsp;for&nbsp;conformance&nbsp;with&nbsp;policies&nbsp;and general efficiency</li> <li>Keeps&nbsp;manager&nbsp;informed&nbsp;of&nbsp;progress,&nbsp;potentially&nbsp;controversial&nbsp;matters&nbsp;and&nbsp;far-reaching implications</li> <li>Solves&nbsp;problems&nbsp;requiring&nbsp;an&nbsp;understanding&nbsp;of,&nbsp;financial&nbsp;and&nbsp;commercial&nbsp;implications</li> <li>Solves&nbsp;problems&nbsp;requiring&nbsp;understanding&nbsp;of&nbsp;social&nbsp;and&nbsp;political&nbsp;implications&nbsp;and&nbsp;international issues</li></ul><br>Qualifications:<br><p><strong>What makes you remarkable?&nbsp;</strong></p><br><p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.&nbsp;&nbsp;</p><br><p><strong>Expected:</strong></p><br><ul> <li> <p>University&nbsp;degree&nbsp;in&nbsp;relevant&nbsp;discipline</p><br></li> <li> <p>Project&nbsp;Management&nbsp;Professional&nbsp;(PMP),&nbsp;Associate&nbsp;in&nbsp;Project&nbsp;Management&nbsp;(APM) or&nbsp;equivalent certification is preferred</p><br></li></ul><p><strong>Knowledge,&nbsp;skills&nbsp;and&nbsp;experience:</strong></p><br><ul> <li>Minimum of 15 years’ experience in the Oil and Gas Industry&nbsp;</li> <li>Proven&nbsp;project&nbsp;management&nbsp;experience&nbsp;as&nbsp;well&nbsp;as&nbsp;a&nbsp;good&nbsp;understanding&nbsp;of&nbsp;business&nbsp;issues.</li> <li>Good understanding of technical work scopes and commercial aspects of projects required.&nbsp;</li> <li>Iraq or Middle East experience preferred but not essential.</li> <li>Good stakeholder management and able to coach and advise others in this area.</li></ul><p><strong>Personal Attributes:</strong></p><br><ul> <li>Safety focused with an uncompromising approach to risk management. Places the welfare of both internal and customer employees at the top of the agenda.</li> <li>Passionately and visibly pursues, supports, demonstrates, and embeds company values.</li> <li>A motivated self-starter, who can self-direct when required, able to use own initiative to make appropriate decisions but also know when escalation is required.</li> <li>Able to make decisions, lead execution, take initiative and seek out improvements&nbsp;</li> <li>Committed to drive projects to completion, taking ownership for all that occurs within it.</li> <li>Strong Team Builder- able to motivate, engage and influence a diverse group of people.&nbsp;</li> <li>Able to adapt to changing priorities.</li> <li>Strong planning, organising and execution skills.</li> <li>Good communicator both verbally and in written form.</li> <li>Customer focused – develops sincere and open relationships with customers.&nbsp;</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Wood is currently recruiting for a Project Manager to join its Iraq business unit focusing on creating delivery excellence across assigned project, provide certainty and confidence to the customer robust control of project scope, schedule, cost and risk.&nbsp;<br> This is a full-time onsite position in Basra, Iraq, on 28*28 rotation, with travel requirement.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>Responsible for ensuring that high quality patient care is given and that there is economical and efficient performance. They will lead and demonstrate the provision of safe patient and family focused quality care. Responsible for management of assigned Outpatient Clinics. They will assess, plan, direct, implement, and evaluate patient care to comply with established standards in accordance with MoPH and Joint Commission International Accreditation (JCIA).</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Responsible for the efficient management of consulting rooms and other outpatient areas, the maintenance and monitoring of agreed service standards, and the handling of all issues and complaints arising, in coordination with Nursing Manager – Outpatient Clinics.&nbsp;</p><br> <p>Strives for excellence in the OPD department and promotes team working and interdisciplinary relationships.&nbsp;</p><br> <p>Responsible for the patient management system, including implementing changes and training all relevant users, in coordination with Nursing Manager – Outpatient Clinics.&nbsp;</p><br> <p>Ensures that Nursing, Allied Health and support teams work flexibly and supportively together and that the objectives for the Outpatient Clinics Care are delivered.&nbsp;</p><br> <p>Evaluates patient acuity, develops, and reviews criteria for work assignment and delivery care model. </p><br> <p>Works closely with the Allied Health staff and those in support functions to ensure a seamless personalized service for all patients.&nbsp;</p><br> <p>Takes an innovative approach to the development of services, maximizing the use of digitalization to deliver excellent customer service.&nbsp;</p><br> <p>Ensures that there is planned, and effective day-to-day skill mix and staff management. </p><br> <p>Determines and reviews staffing plans and develops a scheduling system for unit and reviews regularly as staffing, skills mix, and acuity change.&nbsp;</p><br> <p>Acts as an expert resource for others requiring knowledge, experience, advice, and support within the multi-professional Allied Health team.&nbsp;</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Performs or monitors personnel management functions, which includes interviewing and selecting candidates, directing the performance management program, and managing corrective action issues. </p><br> <p>Demonstrates growth and development in clinical and management skills through an ongoing process of education, consultation, and pertinent literature.&nbsp;</p><br> <p>Demonstrates research-based nursing practice in caring for patients in related specialties.&nbsp;</p><br> <p>Ensures effective channels of communication exist between the staff, the patients, and their relatives (and/or significant others) in order that they are always fully informed.&nbsp;</p><br> <p>Acts as a change agent, supporting staff in the implementation of new practices.&nbsp;</p><br> <p>Supports risk management activities.&nbsp;</p><br> <p>Contributes to the development and execution of the department’s short to mid-term plans to ensure alignment with the division’s strategic priorities and contribute to the development of annual business plans for the assigned areas of responsibility to support the achievement of financial objectives.&nbsp;</p><br> <p>Monitors, controls, and reports key performance indicators related to the OPD department to track performance and recommend corrective actions.&nbsp;</p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Previous Commissioning of Outpatient Clinics is highly desirable.&nbsp;</p><br> <p>Comprehensive knowledge of Accreditation Process in Healthcare Facility with particular emphasis on JCI.&nbsp;</p><br> <p>Thorough knowledge of the Ministry of Health’s regulations, laws, and utilization review committee planning, organization, and management.&nbsp;</p><br> <p>Knowledge of medical staff bylaws, rules, and regulations, and the state peer review statute.&nbsp;</p><br> <p>Strong understanding of clinical research trials related to medical practice, clinical decision-making, healthcare systems, reimbursement, and other aspects impacting patient care.&nbsp;</p><br> <p>Excellent organizational skills.&nbsp;</p><br> <p>Excellent communication skills, using the spoken word, writing clearly and concisely, and presenting information publicly.&nbsp;</p><br> <p>Excellent Knowledge of reporting &amp; analyzing outcomes, KPIs.&nbsp;</p><br> <p>Strong knowledge in Branding thru a competitive Market</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 10 years of experience in Health Science (required).&nbsp;</p><br> <p>5 years managerial experience.</p><br> <p>Minimum 3 years of experience in GCC (preferred).&nbsp;</p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>Build High-Performing Teams<br>Quality Assurance and Performance Improvement L4<br>Provide Direction<br>Clinical Operations and Processes L4<br>Regulatory Compliance L4<br>Patient-Centered Care L4<br>Healthcare Operations Management L4<br>AI Fluency<br>Leadership<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Science or any related field<br>Master's degree in Science or any related field<br><br><br><br> </div>

<p>We are seeking a dynamic and detail-oriented <strong>Purchasing Manager</strong> to join our organization in Baghdad, Iraq. In this pivotal role, you will lead our purchasing operations, driving efficiency, cost optimization, and strategic vendor partnerships. As a decisive and analytical professional, you will oversee all procurement activities, ensuring compliance with organizational policies while maintaining strong relationships with suppliers and internal stakeholders. This is an excellent opportunity for a goal-oriented leader to make a meaningful impact on our supply chain operations.</p><p>Manage and oversee all purchasing and procurement operations to ensure efficient, cost-effective acquisition of goods and services across the organization</p><p>Develop and implement strategic sourcing initiatives to optimize pricing, quality, and vendor performance while maintaining budget compliance</p><p>Negotiate contracts and pricing with vendors, leveraging market knowledge to secure competitive rates and favorable terms</p><p>Review purchase orders, bid proposals, and vendor quotations to ensure accuracy, compliance with policies, and alignment with organizational requirements</p><p>Monitor vendor performance across quality, service delivery, and pricing metrics; maintain transparent communication and collaborative relationships with all suppliers</p><p>Coordinate with internal departments to understand procurement needs, establish product specifications, and ensure consistent inventory levels</p><p>Analyze purchasing data and market trends to identify cost-saving opportunities and recommend process improvements</p><p>Maintain comprehensive knowledge of purchasing procedures, governmental regulations, and compliance requirements applicable in Baghdad, Iraq</p><p>Research and evaluate new products, services, and suppliers to support organizational innovation and operational excellence</p><p>Assist with capital expenditure planning and budget forecasting for procurement activities</p><p>Support the organization in implementing sustainable and ethical purchasing practices</p><p>Interact professionally and collaboratively with colleagues, suppliers, contractors, and external stakeholders</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Qualifications:</strong></p><ul><li>Proven management experience in purchasing, procurement, or supply chain operations</li><li>Strong organizational, administrative, and time management skills with the ability to excel in a fast-paced environment</li><li>Excellent communication and interpersonal skills; ability to build and maintain positive relationships with diverse stakeholders</li><li>Solid knowledge of purchasing procedures, procurement best practices, and vendor management</li><li>Advanced problem-solving and analytical skills with strong attention to detail</li><li>Proficiency with computer systems and procurement software; strong technical aptitude</li><li>Demonstrated ability to manage multiple priorities simultaneously with flexibility and efficiency</li><li>Budget management and cost control expertise with a track record of achieving financial targets</li><li>Knowledge of procurement compliance and regulations relevant to operations in Iraq</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Previous experience in a similar purchasing manager role within a corporate or organizational setting</li><li>Familiarity with contract negotiation and vendor relationship management</li><li>Experience with inventory management and supply chain optimization</li><li>Knowledge of sustainable and ethical sourcing practices</li><li>Experience working in international or multicultural business environments</li></ul>

<p>Manages, plans, and coordinates the execution of sales activities, while reviewing related reports and recommending execution techniques, in order to increase sales and enhance sales plans implementation.</p><p>Formulates the sales business plans and prepares sales reports to be presented to the senior management, to ensure the alignment with the company s overall objectives and business plans.</p><p>Maintains and utilizes advanced product knowledge and effective selling skills, in order to influence targeted health care professionals, pharmaceutical buyers and pharmacists.</p><p>Consults with new and existing customers, to address their product needs and meet the needed requirements.</p><p>Generates and expands support for the product portfolio, in order to establish advanced selling techniques.</p><p>Manages and assists in the resolution of customer issues by coordinating efforts for problem resolution through cross functional account meetings and works closely with internal teams to ensure that issues are resolved in a timely manner.</p><p>Participates in the development and monitors the implementation of functional procedures, to ensure all relevant procedural/legislative requirements are fulfilled.</p><p>Manages the activities and work of subordinates (ex. monthly plans for supervisors), to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes, and procedures.</p><p>Provides data on company products and performance against those of competitors, to ensure that the company is aware of new market trends offer products/services that are competitive for a group of specialized products.</p><p>Develops and implements lifecycle maintenance campaigns for key products, including analyzing market research and sales analytics, developing sales tools, identifying competitive threats, and proposing/ taking mitigation action, in order to create the best marketing/PR initiatives to drive sales.</p><p>Manages the sales function s work plan; assigning work activities, projects, and programs, monitoring workflow, reviewing, and evaluating work methods and procedures, and directing such activities, in order to serve the departmental goals and plans.</p><p>Oversees service levels provided to clients involving the fast response to orders, and evaluating reports, in order to estimate product performance and client satisfaction.</p><p>Reviews detailed records of sales target achievements, to assess the performance and progress of the sales function.</p><p>Develops and maintains a sales history database, in order to keep track of the yearly net sales.</p><p>Manages the effective achievement of department objectives by setting individual targets, developing, and motivating staff, in order to maximize subordinate s performance.</p><p><strong>Desired Candidate Profile</strong></p><p>Holding Bachelor degree in Pharmacy .</p><p>Minimum of 4 8 years of relevant experience, with 4 years in managerial responsibilities, with preference given to candidates with multinational company experience and a background in diabetes and antihypertensive therapeutic lines.</p><p>Ability to travel frequently within assigned territories and occasionally for regional meetings or conferences.</p><p>Has a very good Administrative, Logistic and technical skills.</p><p>Base in Baghdad</p>

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>