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<p><strong>Background</strong></p><p>Baz Booking is a hospitality booking application serving the Iraqi market. The application requires a Business Development Officer to expand its hotel partner network, develop commercial relationships, promote adoption, and generate sustainable booking growth.</p><p>The position requires strong experience in Software as a Service (SaaS) sales and business development, with the ability to explain digital products, demonstrate their business value, and convert prospects into active partners.</p><p>The Business Development Officer will manage the business development cycle, from market research and lead generation through presentations, negotiations, partner onboarding, and account development.</p><p>The officer will focus on securing productive partnerships and increasing actual use of Baz Booking, with performance assessed through partner activation, bookings, and commercial results.</p><p>Duties and Responsibilities</p><p><strong>A. Market Research and Business Development Planning</strong></p><p>· Identify priority cities, hotel categories, customer segments, and partnership opportunities for Baz Booking.</p><p>· Research competing booking platforms, hotel needs, commercial practices, and barriers to adopting digital booking services.</p><p>· Prepare a business development plan with defined prospects, outreach activities, targets, and timelines.</p><p>· Recommend improvements to the application’s commercial positioning based on market evidence and partner feedback.</p><p><strong>B. Lead Generation and Partner Acquisition</strong></p><p>· Identify and approach hotels, accommodation providers, travel agencies, corporate clients, and other relevant partners.</p><p>· Build and maintain a qualified sales pipeline through direct outreach, meetings, referrals, networking, and industry events.</p><p>· Engage hotel owners, general managers, sales managers, and other decision-makers.</p><p>· Assess each prospect’s needs, decision-making process, commercial potential, and readiness to join the application.</p><p>· Maintain regular follow-up to move qualified opportunities toward agreement.</p><p><strong>C. Product Promotion and Demonstrations</strong></p><p>· Deliver professional presentations and practical demonstrations of Baz Booking.</p><p>· Explain the application’s available features, booking process, and potential business benefits in clear, nontechnical language.</p><p>· Apply consultative SaaS sales techniques to understand client challenges and present relevant solutions.</p><p>· Address objections relating to adoption, commercial terms, operational workload, and customer support.</p><p>· Coordinate with marketing to develop accurate presentations, proposals, promotional materials, and partner success stories.</p><p>· Ensure all statements about functionality, integrations, and service commitments are verified with the responsible teams.</p><p><strong>D. Commercial Negotiation and Agreements</strong></p><p>· Prepare commercial proposals using approved pricing and partnership terms.</p><p>· Negotiate agreements within delegated authority and obtain approval for exceptions.</p><p>· Coordinate contract preparation, review, and signature with management and relevant teams.</p><p>· Maintain accurate records of agreed terms, commitments, renewal dates, and follow-up actions.</p><p>· Ensure a documented handover of commercial agreements to the teams responsible for implementation and support.</p><p><strong>E. Partner Onboarding and Activation</strong></p><p>· Coordinate onboarding with hotel partners and internal operational and technical teams.</p><p>· Follow up on the information needed to establish accurate hotel listings, including property details, images, room information, rates, and policies.</p><p>· Arrange demonstrations or training for partner staff on the relevant booking workflow.</p><p>· Track progress from signed agreement to an active listing and the first completed booking.</p><p>· Identify onboarding delays and coordinate their resolution.</p><p><strong>F. Account Development and Retention</strong></p><p>· Maintain regular contact with active partners to review results, resolve commercial concerns, and identify growth opportunities.</p><p>· Develop joint promotions and account plans that encourage bookings and repeat use.</p><p>· Identify inactive or underperforming accounts and implement reactivation plans.</p><p>· Coordinate with support teams on escalated issues and follow up until they are resolved.</p><p>· Collect structured partner feedback and communicate product improvement requests without making unapproved commitments.</p><p><strong>G. Reporting and Internal Coordination</strong></p><p>· Maintain complete and current records in the designated customer relationship management system.</p><p>· Submit weekly pipeline updates and monthly performance reports.</p><p>· Report on lead quality, sales conversion, onboarding progress, partner activity, bookings, and revenue contribution.</p><p>· Coordinate with marketing, product, technical support, operations, and finance.</p><p>· Maintain confidentiality of partner information, commercial terms, and company records.</p><p> </p><p><strong>4. Expected Deliverables</strong></p><p>· An initial market assessment and business development action plan.</p><p>· A maintained database of qualified prospects and key decision-makers.</p><p>· A documented pipeline with clear opportunity stages and next actions.</p><p>· Commercial proposals and signed agreements within approved authority.</p><p>· Partner onboarding and activation records.</p><p>· Weekly activity updates and monthly performance reports.</p><p>· Recommendations for improving partner acquisition, retention, and application adoption.</p><p> </p><p>Performance Indicators</p><p><strong> </strong></p><p> </p><p>Targets will be agreed with management and reviewed regularly. Performance will be assessed against:</p><p>· Qualified opportunities generated and progressed.</p><p>· Product demonstrations and commercial proposals completed.</p><p>· Conversion of qualified opportunities into signed agreements.</p><p>· Percentage of signed partners successfully activated.</p><p>· Time from agreement to activation and first completed booking.</p><p>· Booking volume and revenue attributable to managed accounts.</p><p>· Partner retention, repeat activity, and reactivation results.</p><p>· Accuracy of pipeline records, forecasts, and reporting.</p><p> </p><p>Qualifications and Experience</p><p>· Bachelor degree in Marketing, Media or relevant fields</p><p>· A minimum of five years of relevant experience.</p><p>· Relevant experience with hospitality is Desirable.</p><p>· Femail candidate is strongly recommended to Apply.</p><p> </p><p><strong>Language Requirements</strong></p><p>· <strong>Arabic:</strong> professional spoken and written proficiency is required.</p><p>· <strong>English:</strong> professional spoken and written proficiency is required.</p><p>· Candidates must be able to conduct meetings, communicate with guests and employees, and prepare or review business correspondence in Arabic and English.</p><p> </p><p>Notes:</p><p>· Only shortlisted candidates will be contacted Only.</p><p>· Applications received after the deadline may not be considered.</p><p>· The selection process will be conducted on a competitive basis.</p><p>· Providing incorrect or misleading information may result in the application being rejected.</p><p> </p><p><strong> </strong></p><p><strong>Sellink gives paramount consideration in ensuring the highest standards of efficiency, competence and integrity in its recruitment process of personnel. To ensure fairness and transparency, selection of candidate will be made on a competitive basis through a selection panel</strong>.</p><p><strong>Sellink does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).</strong></p><p> </p><p> </p>
<p><br></p><p>The Safety and Security Officer will report to the Country Director and the Global Head of Safety and Security while working closely with the country Operations Team. Additionally, s/he will liaise with international organizations, other technical experts, state authorities, and other stakeholders as may be requested in line with the job.</p><ul><li><strong>Security Compliance and Framework Implementation</strong> • Develop, implement, and maintain the country safety and security framework in full alignment with ISO 31000, Geneva Call s Global Safety & Security Framework, and global security standards, ensuring regular review and update of security policies, procedures, SOPs, security management plans, evacuation plans, and hibernation procedures. • Promote a strong security culture by ensuring all staff are familiar with and comply with Geneva Call s safety and security policies, SOPs, and mandatory awareness training, while ensuring security measures adequately address diverse staff profiles, operational requirements, and gender-specific risks. • Provide security planning and operational support by optimizing travel, work schedules, events, overnight coverage, and facilities support to maximize staff safety and security, in close coordination with country teams and relevant stakeholders. • Lead emergency preparedness and incident management, under the direction of the Head of Safety and Security, ensuring effective preparedness, response, and coordination during security incidents and emergencies. • Strengthen internal and external security coordination by developing and maintaining a robust network of security contacts and collaborating with internal and external stakeholders to enhance information sharing, support security risk mitigation, and identify opportunities to strengthen the organization s overall security posture.</li><li><strong>Risk Assessment and Security Plan Reviews</strong> • Conduct regular risk assessments for offices, guesthouses, and operational sites. Evaluate, review, and update security management plans, evacuation plans, and hibernation procedures to ensure readiness. Implement structured vulnerability evaluations to identify and mitigate security gaps.</li><li><strong>Incident and Emergency Preparedness</strong> • Lead incident management and emergency preparedness efforts, ensuring contingency plans are in place. Develop national emergency preparedness plans and guide the team in real-time crisis response. Ensure incident reporting mechanisms are functional, capturing security threats and trends. • Contribute to the development of national emergency preparedness plans. • If necessary, support and advise the support team in the event of a humanitarian or security/safety emergency. • Contribute to the development of operational and programmatic contingency plans for different emergency scenarios</li><li><strong>Physical Security and Infrastructure Protection</strong> • Ensure all physical security systems (CCTV, alarms, locks, radios, perimeter security) are operational and maintained. Develop and implement security maintenance schedules and oversee necessary repairs. Conduct physical security risk assessments to ensure compliance with global security standards. • Ensure the physical security systems and equipment are functioning and according to GC s safety and security requirements/ standards. • Ensure that all physical security systems and maintenance schedules are maintained and in good working condition including CCTV, alarms, radios, locks, keys, perimeter doors/gates, etc. Initiate and follow up on all repairs as necessary. • Conduct vulnerability evaluations. • Conduct systematic risk assessments of offices, guesthouses, and other facilities, ensuring compliance with safety and security standards.</li><li><strong>Capacity Building and Training</strong> • Strengthen staff security awareness and preparedness by designing and delivering regular security orientations, training, and awareness sessions on safety and security procedures, humanitarian access, humanitarian principles, and risk mitigation, while fostering a strong security culture across the organization. • Build security capacity across the country programme by identifying training and capacity-building needs, providing ongoing coaching and feedback on safety and security matters, and supporting management in promoting security-focused initiatives and cross-functional collaboration. • Monitor the security environment and provide timely advice by maintaining a robust network of contacts for context analysis, monitoring security developments, and providing regular safety and security updates and recommendations to management. • Support the planning and security of events and operational activities by participating in event security planning, coordinating secure transport and venue arrangements, and ensuring appropriate security measures are in place for safe and successful implementation. • Develop and coordinate security plans and reporting by preparing site security and safety plans, security schedules, transport plans, event reports, and coordinating with internal and external stakeholders, while undertaking additional security-related responsibilities as requested by the Country Director and relevant HQ teams.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education (essential)</strong> • Bachelor s or higher degree in relevant field such as management, or Political/Social Science, International Humanitarian Law or Human Rights or equivalent.</li><li><strong>Education (desirable)</strong> • Training in security management from recognized institutions is an added advantage (such as CSMP by ISMI, or CPP by ASIS).</li><li><strong>Experience (essential)</strong> • At least 6 years work experience for an INGO in a similar role. • Understanding of local context, dynamics and access limitations especially related to gender, disability, religion, tradition, and local norms.</li><li><strong>Experience (desirable)</strong> • Experience with developing and updating security framework for INGOs.</li><li><strong>Job related competencies</strong> • Strong knowledge of security risk management, including security risk assessments, contingency planning, incident management, and the development and implementation of security policies, procedures, and standard operating procedures (SOPs). • Proven ability to analyse complex security contexts, monitor evolving risks, and provide timely, practical security advice to support operational decision-making in conflict-affected environments. • Experience in security training and capacity building, with the ability to develop staff awareness, promote a strong security culture, and deliver training on security procedures, access, humanitarian principles, and emergency preparedness. • Excellent coordination, communication, and stakeholder management skills, with experience liaising with authorities, local communities, humanitarian partners, and other relevant actors to facilitate safe and secure programme implementation. • Strong planning, organizational, and problem-solving skills, with the ability to manage multiple priorities, respond effectively to emergencies, and ensure compliance with organizational security frameworks and humanitarian principles.</li><li><strong>Organizational competencies</strong> • Understanding and respect for humanitarian principles and the organization s vision, mission, and confidentiality. • Flexibility and adaptability. • Collaborative, team-oriented, and solutions-oriented approach.</li><li><strong>Language (essential)</strong> • Full professional proficiency in Arabic and English, written and spoken.</li><li><strong>Language (desirable)</strong> • Knowledge of Kurdish is a plus.</li></ul>
<h2 class="h5">Job description</h2>
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<span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities Security Monitoring: Monitor systems, networks, and applications for security incidents.<br> Actively monitor SIEM logs, EDR alerts, and investigate suspicious activities or potential threats.<br> Incident Response: Support incident response and recovery activities, from containment to full eradication.<br> Prepare detailed incident reports and recommend corrective actions.<br> Vulnerability & Risk Management: Conduct risk assessments, track vulnerabilities, and oversee Vulnerability Assessment & Penetration Testing (VAPT) activities to ensure timely remediation.<br> Governance & Compliance: Maintain and update information security policies and procedures.<br> Support the implementation of security KPIs and ongoing compliance monitoring.<br> Access Control: Assist in regular user access reviews and strictly enforce the principle of least privilege across all systems.<br> Security Awareness: Develop and execute security awareness initiatives to educate staff on emerging risks and best practices.<br> Education: Bachelor's degree in Computer Science, Cybersecurity, or IT Qualifications: CISSP, CISM, CEH, or GCIH preferred.<br> Industry Experience: Enterprise IT Security, SOC, or GRC.<br> Banking/fintech, telecom, or government a plus.<br> Years of Experience: 2-5 years in information security operations.<br> Technical Skills & Tools: SIEM (Splunk, QRadar, or Sentinel), EDR (CrowdStrike or SentinelOne), vulnerability scanning (Nessus or Qualys), ISO 27001 and NIST.<br> Language Proficiency: Fluent Arabic and English, written and spoken.<br></span> </div>
<h2 class="h5">Job description</h2>
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<span>The Project Security Manager provides security management and quality assurance to all key stakeholders.<br> He is the primary interface between the client and the company.<br> The Project Security Manager is responsible for overseeing the armed protection teams and local guard force on site and will ensure that operations are conducted in accordance with Iraqi government, client and Control Risks directives and policies.<br> Role tasks and responsibilities Coordinates all management functions of the project and ensures the scope of work is executed as per contract terms.<br> Act as single point of contact for client, with full operational responsibility for the planning, preparation, implementation and oversight of security operations.<br> Monitors local atmospherics and threat assessments, offering recommendations to mitigate security threat conditions likely to impact client movements or operations.<br> Coordinate operational support to deployed assets, including the incorporation of threat analysis input prior to, and during, tasks as directed by client security team.<br> Oversees the armed protection teams and local guard force to ensure the effective provision of security to the client in line with SOPs.<br> Be responsible for and conduct regular (weekly) accounting inspections for all equipment, vehicles, weapons and ammunition.<br> Liaise regularly with client security team to formulate policies, determine security needs and identify areas of deficiency and improvement.<br> Review existing SOPs and procedures and, where appropriate, develop and exercise these under direction and guidance of client security team.<br> Oversees training and mentoring to the armed protection teams and local guard force as specified by Control Risks and the client commensurate with the minimum standards required and exceeding them wherever possible.<br> Responsible for the quality assurance of contracted security services.<br> Regularly assesses the performance of employees, identifying any gaps in capability and areas of improvement.<br> Stewards overall operational security and safety of the contract to match company security standards and HSE standards.<br> Ensures all security incidents and accidents are investigated and reported in line with SOPs.<br> At the direction of client, develop close links and relationships with local authorities, police, military and embassies.<br> Participate in and coordinate the response to emergency security incidents.<br> Provide weekly reports to regional management team and client.<br> Ensures that employees comply with Control Risks’ / client policies such as Anti-Bribery and Corruption, Voluntary Principles on Human Rights, Rules for use of Force and Drugs and Alcohol policy.<br> Identifies any non-compliance and conducts investigations with regional management team.<br> Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.<br> Life insurance cover Personal Accident insurance As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.<br> Essential 8 years cumulative military/police service or equivalent commercial security and risk management experience.<br> Attendance of an internationally regarded military Non-Commissioned Officer or organisational command and leadership course.<br> 3 years previous experience of working in Iraq for a MOI registered PSC.<br> Demonstrated competence over a minimum of 1 year in a previous PSC operations management role.<br> Working knowledge of Oil and Gas sector.<br> Fluent English - Written and Spoken Preferred Security and Risk Management qualification.<br> Fluent Arabic - Written and Spoken Experience working in complex multistakeholder projects Demonstrable appreciation of multi layered security solutions, including engagement with local communities.<br></span> </div>
<p>The post holder is responsible for the delivery of Ground Security training programs to the Response team through courses and workshops, ensuring that all Response Team Security staff are well-trained with weapons and basic tactics, incident responses and capable of performing their duties efficiently and safely.
Additionally, ensuring that other airport workers and stakeholders receive requisite security training and briefings in accordance with mandated international security standards, as required. It includes weapon training and assisting in the conduct of 6-monthly range shoots for Response Team personnel, continuous assessment and improvement of security training procedures and implementing various training methods and best practice to develop and enhance staff skills and performance.
All training must be compliant with the Regulatory requirements of ICAO Document 8973 Aviation Security, MOI ROE and the ICAA National Civil Aviation Security Training Program (NCASTP).
A solid knowledge of performance management tools, techniques, and utilizing ‘state of the art’ technology, is vital, along with the ability to forge relationships with peers and customers.
Key Areas of Responsibility:
a) Regulatory requirements: Demonstrate excellent knowledge of all pertinent security regulations and standard operating procedures, the training requirements of the ICAO Document 8973 Security Manual, the ICAA National Civil Aviation Security Training Program (NCASTP) and the MOI Rules of Engagement.
b) Lesson Plans & Courses : Assist in the development, and then deliver comprehensive ground security Response training programs, including lesson plans, exercises and instructional materials for all identified training courses – specifically the core regulated security courses for a Response Team Security Officer (RSO), the supervisory and specialist courses for the experienced Response staff (RSS), incident management, Rules of Engagement and for all airport staff the General Security Awareness Training (GSAT) and customer service courses. Create and conduct training sessions on Response Team security protocols, procedures, and regulations.
c) Course Preparation & Delivery : Organize and prepare all courses to international standards, quality checked against stated learning objectives, then delivered in the national language of Iraq or, when required, in English. (Ensure all courses, lesson plans, examinations and power point presentations are written in Arabic and English).
d) On-Boarding Induction: Assist the HoS Security Training in the conduct of effective induction and orientation sessions for all new security hires.
e) Weapon Training: Deliver basic Weapon Training modules to Ground Security Staff including: the safety and operation of weapons, ammunition, marksmanship, dry shooting training, basic tactics and Rules of Engagement.
f) Range Shoots: Assist the HoS Response Team (QRF) (Range Conducting Officer), and Range Safety Officers in the conduct and supervision of the 6-monthly range shoots for all Response Team personnel.
g) Incident Response Training: Educating staff on how to handle various security incidents, from minor infractions to serious breaches.
h) Instructional Design: Apply instructional design methodologies to improve training effectiveness and job performance.
i) Examinations: Ensure that all courses and examinations are delivered to the standard, content and required level of knowledge; that examination results are rigorously evaluated & appropriate remedial action initiated where necessary.
j) Course Certification: Issue course certificates to successful candidates after course completion.
k) Maintaining Records: Maintain accurate records of all training activities, certifications, and employee progress and ensure that staff and training records are properly filed and secured in accordance with Training Manual procedures.
l) Methods: Deploy a wide variety of interactive and hands-on training methods, such as simulations and role playing, using visual exercises, varying incident scenarios, and both field and table top exercises, to make learning more engaging & practical.
m) Workshops: Assist in organizing GNDSEC workshops and seminars to meet the practical aspects of training needs and staff development.
n) Mentorship & On-the-Job training: Provide on-the-job training and mentorship to new staff, offering feedback and addressing areas of low performance.
o) Assess and evaluate trainees: Monitor and assess the progress of trainees, providing feedback and guidance to ensure they meet the required standards.
p) Maintain training materials: Update and maintain training materials to ensure they are current and effective.
q) Currency: Keep current with the latest developments, training trends and industry best practices in airport operations, security regulations, and training methodologies to ensure that the training syllabuses are current and effective.
r) Collaborate with stakeholders: Work with the HoS Security Training and with HoS Response, to ensure that training programs and courses meet organizational needs.</p><p>Education: Ground Security Instructor or equivalent, Ground Security Supervisor, Weapon Training Instructor, Managing Safely (IOSH) or equivalent, Protective Security Diploma or equivalent.
Experience: Applicant should preferably have a military background. Minimum of 2 years in a Ground/Response Security training instructor role with domestic and/or international experience. Experience of operating in post conflict & multicultural environments. Minimum of 5 years working within an airport or site security establishment.
Computer Skills: Knowledgeable in Microsoft Office suite (user´s perspective) and able to manage other specific project/management software, provided the adequate training.
Language Skills (Eng., Arabic, other): Solid knowledge and command of written and spoken English (essential) and Arabic (essential).
Training Requirements: Ability to deliver training in Protective Security in benign & post conflict environments.
Behavioral Competencies:
• Delivering Results & Fostering Ownership
• Building Customer Value
• Networking & Influencing Collaboratively
• Leading Teams
• Driving Change
Technical Competencies:
• Designing & executing Training Development syllabuses
• Incident Management
• Adult education and vocational training principles
• Interpersonal & Instructor Skills
• Knowledge of Regulations & Policies in the Security Field
• Weapon Training Instructor skills</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>The Project Security Manager provides security management and quality assurance to all key stakeholders. He is the primary interface between the client and the company. </p><br><p>The Project Security Manager is responsible for overseeing the armed protection teams and local guard force on site and will ensure that operations are conducted in accordance with Iraqi government, client and Control Risks directives and policies.<br></p><br><p><strong>Role tasks and responsibilities</strong></p><br><ul> <li>Coordinates all management functions of the project and ensures the scope of work is executed as per contract terms.</li> <li>Act as single point of contact for client, with full operational responsibility for the planning, preparation, implementation and oversight of security operations.</li> <li>Monitors local atmospherics and threat assessments, offering recommendations to mitigate security threat conditions likely to impact client movements or operations. </li> <li>Coordinate operational support to deployed assets, including the incorporation of threat analysis input prior to, and during, tasks as directed by client security team.</li> <li>Oversees the armed protection teams and local guard force to ensure the effective provision of security to the client in line with SOPs.</li> <li>Be responsible for and conduct regular (weekly) accounting inspections for all equipment, vehicles, weapons and ammunition.</li> <li>Liaise regularly with client security team to formulate policies, determine security needs and identify areas of deficiency and improvement.</li> <li>Review existing SOPs and procedures and, where appropriate, develop and exercise these under direction and guidance of client security team.</li> <li>Oversees training and mentoring to the armed protection teams and local guard force as specified by Control Risks and the client commensurate with the minimum standards required and exceeding them wherever possible.</li> <li>Responsible for the quality assurance of contracted security services. Regularly assesses the performance of employees, identifying any gaps in capability and areas of improvement.</li> <li>Stewards overall operational security and safety of the contract to match company security standards and HSE standards. Ensures all security incidents and accidents are investigated and reported in line with SOPs.</li> <li>At the direction of client, develop close links and relationships with local authorities, police, military and embassies.</li> <li>Participate in and coordinate the response to emergency security incidents.</li> <li>Provide weekly reports to regional management team and client. </li> <li>Ensures that employees comply with Control Risks’ / client policies such as Anti-Bribery and Corruption, Voluntary Principles on Human Rights, Rules for use of Force and Drugs and Alcohol policy. Identifies any non-compliance and conducts investigations with regional management team.</li> </ul> </div>
<p>The post holder is responsible for the delivery of Aviation security training programs through courses and workshops, ensuring that all aviation security staff are well-trained and capable of performing their duties efficiently and safely. Additionally, ensuring that other airport workers and stakeholders receive requisite security training and briefings in accordance with mandated international security standards.
All training must be compliant with the Regulatory requirements of ICAO Document 8973 Aviation Security and the ICAA National Civil Aviation Security Training Program (NCASTP).
A solid knowledge of performance management tools, techniques, and utilizing ‘state of the art’ technology, is vital, along with the ability to forge relationships with peers and customers.
Key Areas of Responsibility:
a) Regulatory requirements: Demonstrate excellent knowledge of all pertinent security regulations and standard operating procedures, the training requirements of the ICAO Document 8973 Security Manual and the ICAA National Civil Aviation Security Training Program (NCASTP).
b) Lesson Plans & Courses: Assist in the development, and then deliver comprehensive aviation security training programs, including lesson plans, exercises and instructional materials for all identified training courses – specifically the core regulated security courses for a Certified Security Officer (CSO), the supervisory and specialist courses for the experienced staff, and for
all airport staff the General Security Awareness Training (GSAT) and customer service courses. Create and conduct training sessions on aviation security protocols, procedures, and regulations.
c) Courses, Development & Delivery Security Oversight: Organize and prepare all courses to international standards, quality checked against stated learning objectives, then delivered in the national language of Iraq or, when require, in English. (Ensure all courses, lesson plans, examinations and power point presentations are written in Arabic and English).
d) Instructional Design: Apply instructional design methodologies to improve training effectiveness and job performance.
e) Examinations: Ensure that all courses and examinations are delivered to the standard, content and required level of knowledge; that examination results are properly evaluated & appropriate remedial action initiated where necessary.
f) Course Certification: Issue course certificates to successful candidates after course completion.
g) Maintaining Records: Maintain accurate records of all training activities, certifications, and employee progress and ensure that staff and training records are properly filed and secured in accordance with Training Manual procedures.
h) Methods: Deploy a wide variety of interactive and hands-on training methods, such as simulations and role playing, using visual exercises, varying incident scenarios, and tabletop exercises, to make learning more engaging & practical.
i) Workshops: Assist in organizing AvSec workshops and seminars to meet the practical aspects of training needs and staff development.
j) Mentorship & On-the-Job training: Provide on-the-job training and mentorship to new staff, offering feedback and addressing areas of low performance.
k) Assess and evaluate trainees: Monitor and assess the progress of trainees, providing feedback and guidance to ensure they meet the required standards.
l) Maintain training materials: Update and maintain training materials to ensure they are current and effective.
m) Currency: Keep current with the latest developments, training trends and industry best practices in airport operations, security regulations, and training methodologies to ensure that the training syllabuses are current and effective.
n) Collaborate with stakeholders: Work with the Head of Security Training (HoSTNG) to ensure that training programs and courses meet organizational needs.</p><p>Education: ICAO AvSec Instructor or equivalent, Aviation Security Supervisor, Managing Safely (IOSH) or equivalent, Diploma or equivalent
Experience: Minimum of 2 years in an aviation training instructor role with domestic and/or international experience. experience of operating in post conflict & low infrastructure multicultural environments. Minimum of 5 years working within an airport and/or airline environment, at least 2 of those years as an AvSec Supervisor.
Computer Skills: Knowledgeable in Microsoft Office suite (user´s perspective) and able to manage other specific project / management software, provided the adequate training.
Language Skills (Eng., Arabic, other): Solid knowledge and command of written and spoken English (essential) and Arabic (essential).
Training Requirements: Ability to deliver training in Aviation & Protective Security in benign & post conflict environments.
Behavioral Competencies
• Delivering Results & Fostering Ownership
• Building Customer Value
• Networking & Influencing Collaboratively
• Leading Teams
• Driving Change
Technical Competencies
• Designing & executing Training Development syllabuses
• Security screening procedures and techniques
• Adult education and vocational training principles
• Interpersonal & Instructor Skills
• Knowledge of Regulations & Policies in the Aviation Field
• Aviation Security Technology and Systems</p>
<p><br></p>
<p>Mission Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by Armed Groups and De Facto and/or Provisional Authorities (AGDAs) for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access.</p>
<p>Role The Legal & Policy Officer provides legal and policy support to the Iraq mission, leading the contextualization and adaptation of legal and policy outputs to support programme implementation. The role focuses on ensuring that legal and policy outputs are adapted to local contexts and responsive to a complex and rapidly evolving conflict environment, ensures coherency and quality of locally used and adapted legal and policy outputs, and strengthens the capacity of field teams, partners, and relevant external actors through training and facilitation. The position is based in Baghdad with regular travel to field locations.</p>
<p>Work relations The Legal and Policy Officer reports to Thematic Advisor and has a technical reporting line to the country director, and to the Head of Policy, Research, and Legal Unit (PRL). The role works closely with the Head of programmes, programme staff, MEAL and PRL to ensure alignment with Geneva Call s legal and policy positions, quality standards, and engagement approaches. Externally, the role supports engagement with national authorities, partners and other relevant stakeholders, to support programme implementation.</p>
<p>Duties and Responsibilities</p>
<ul>
<li>Legal and policy: Adapt legal and policy outputs, such as analysis, guidance notes, training materials, engagement tools, and dissemination materials to local contexts and to diverse audiences to support programme implementation Review the coherency and quality of locally used and/or developed legal and policy outputs to ensure alignment with Geneva Call approaches and standards, and flags gaps or inconsistencies Provide support on thematic legal and policy questions in alignment with the mission s thematic priorities Support engagement with relevant external stakeholders with legal and policy input, including local authorities and donors Propose improvement to legal and policy outputs, tools, and approaches based on local experience Provide legal and policy input for internal and donor reporting Support the integration of gender and intersectional perspectives into legal and policy outputs, including engagement tools, training modules, and dissemination material</li>
<li>Research: Contribute to research projects with legal and policy input to research methodologies, data collection, and analysis</li>
<li>Training and Capacity Strengthening: Train and support field staff and partners on international humanitarian law and human rights and thematics in alignment with the mission s thematic priorities. Contextualize and adapt awareness raising, training, and training of trainer modules for local contexts and programme needs Promote consistent application of Geneva Call s legal and policy approaches and standards across the field team Provide on the job mentoring to field teams and partners to strengthen legal and policy integration into programme implementation</li>
<li>Engagement tools and approaches: Support the design and adaptation of engagement approaches, methodologies, and tools to fit the local context Support compliance assessments or evaluations of commitments and associate activities with legal and policy input</li>
<li>Local law monitoring: Monitor relevant local legal and regulatory developments and flag potential implications for Geneva Call s operations and programme implementation Support the mission s compliance with applicable local legal frameworks by providing input and analysis as required.</li>
</ul><p><strong>Desired Candidate Profile</strong></p><ul>
<li>Bachelor or higher degree in Law or related field (e.g. international relations, political science)</li>
<li>At least 6 years of overall work experience, including 2 or more relevant legal and policy work experience</li>
<li>Familiarity with local legal frameworks applicable to INGOs</li>
<li>Full professional proficiency in Arabic and English, written and spoken.</li>
</ul>
<p><strong>Education (Desirable)</strong></p>
<ul>
<li>Master degree in international law, International Humanitarian Law, Human Rights Law, International Relations or a related field; or equivalent certified training</li>
</ul>
<p><strong>Experience (Desirable)</strong></p>
<ul>
<li>Experience working in humanitarian or conflict-affected environments</li>
<li>Experience engaging with armed groups and de facto and/or provisional authorities</li>
<li>Experience in designing and delivering training to diverse audiences</li>
<li>Familiarity with gender and intersectional approaches in International Humanitarian Law, Human Rights or Protection of Civilians framework</li>
</ul>
<p><strong>Job related competencies and technical skills</strong></p>
<ul>
<li>Strong analytical, research, and legal interpretation skills</li>
<li>Excellent writing, communication, and interpersonal skills</li>
<li>Ability to manage multiple priorities, work under pressure, and operate in complex environments</li>
</ul>
<p><strong>Organisational competencies</strong></p>
<ul>
<li>Understanding and respect for humanitarian principles and Geneva Call s vision, mission, values, and confidentiality</li>
<li>Flexibility and adaptability</li>
<li>Collaborative, team-orientated and solutions-orientated approach</li>
</ul>
<p><strong>Language (Desirable)</strong></p>
<ul>
<li>Knowledge of Kurdish is a plus.</li>
</ul>
<p><strong>Additional information</strong></p>
<ul>
<li>Testing and interviewing will be used as a form of screening.</li>
<li>Initial appointment is subject to satisfactory professional references.</li>
<li>Additional background checks may be required.</li>
</ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Perform daily and monthly reconciliation of all transactions to ensure accuracy, completeness, and consistency across systems and reports.<br> Monitor transaction flows closely to identify any abnormal behaviors, discrepancies, or irregular patterns.<br> Investigate and analyze any detected anomalies, determine root causes, and document findings clearly.<br> Prepare detailed reconciliation reports highlighting variances, issues, and overall transaction performance.<br> Coordinate with relevant teams to resolve discrepancies in a timely and efficient manner.<br> Maintain proper records and documentation of reconciliation activities for audit and compliance purposes.<br> Continuously review and improve reconciliation processes to enhance efficiency, accuracy, and risk control.<br> Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.<br> Knowledge of card transaction flows and card settlement processes.<br> Strong analytical and problem-solving skills, with the ability to identify discrepancies and investigate root causes.<br> Good understanding of financial transactions, payment systems, and reconciliation processes.<br> Advanced proficiency in Microsoft Excel, including expertise in PivotTables, XLOOKUP, and data analysis functions.<br> Ability to handle large volumes of data and work under pressure to meet deadlines.<br> Basic knowledge of SQL and relational databases.<br> Very good command of English.<br></span> </div>
<p>The Emergency Room Nurse Health Field Officer supports the implementation of functional Emergency Departments by strengthening triage, infection prevention and control (IPC), patient flow, referrals, documentation, and staff capacity. S/he provides training and bedside mentoring, supports mass casualty responses, and contributes to integrating Emergency Department and Pre-Hospital Emergency Care activities into a coordinated continuum of care.</p><p>Internally interacts with Health Department team and other relevant departments and programs (e.g., WatHab, Protection ), delegation support departments (Logistic, FAD), IRCS (Iraqi Red Crescent Society) Externally interacts with the MoH, Operations and Emergency Medicine Services department (OEMS) and, when necessary, international and local stakeholders (WHO, NGOs) in his/her geographic area or field of responsibility.</p><p><strong>Emergency Department Support in BAG and MOU AoRs</strong></p><ul><li>Works closely with the most relevant MoH and hospital interlocutors to establish and follow up the ED program, focusing on critical areas of Triage, crowd control, one-way patient flow, documentation, public awareness, referral pathway, standardized emergency quality care and mass casualty management.</li><li>Identifies knowledge gaps and recommends effective solutions through capacity-building initiatives ; contributes to the implementation and monitoring of national ED guideline/protocols and supports the development of Standard Operating Procedures (SOPs) to ensure the effective day-to-day management of the ED during both routinary activities and emergencies.</li><li>Supports, monitors, and evaluates the delivery of emergency care in the Emergency Department (ED). Utilizes established monitoring tools to collect high-quality data, assesses the implementation of activities, and promotes the long-term ownership and accountability of ED staff for sustaining improvements.</li></ul><p><strong>Capacity Building</strong></p><ul><li>Maintains regular presence in the ED, works closely with the ED nurses to ensure the delivery of high-quality patient care while supervising efficient patient flow and data monitoring and collection.</li><li>Ensures the integration of the nursing process into patient care, through close collaboration with the ED doctors and nurses.</li><li>Monitors clinical cases and actively guides nursing aspects of patient care, providing bedside teaching, mentorship and practical demonstrations as needed.</li><li>Delivers formal education sessions to ED nurses on all aspects of emergency nursing care offering evidence-based guidance and recommendations to strengthen clinical practice.</li><li>Participates in writing and implementing ED rules and regulation, treatment guidelines and protocols, clinical pathways, and quality indicators based on the MoH/ICRC guidelines with the ICRC Emergency Medicine Specialists.</li></ul><p><strong>Emergency preparedness and response</strong></p><ul><li>Strengthens the ED capacity to respond to disaster and emergencies by supporting the adoption of standardized and validated evidence-based competency frameworks.</li><li>Participates in raising awareness of the pre-disaster phase and in the elaboration of the Mass Casualty Incident Plan. (MCIP) Contributes to disaster preparedness initiatives, including the development and continuous improvement of the Mass Casualty Incident Plan (MCIP) and preparedness measures.</li><li>Maintains an up-to-date inventory and mapping of key hospitals across Federal Iraq to support emergency response planning, including Mass Casualty Incidents (MCIs).</li><li>Supports the training of healthcare staff on MCIP, by organising and facilitating running simulation exercises for enhance emergency response readiness.</li></ul><p><strong>Emergency Care System Program with MoH/OEMS</strong></p><ul><li>Supervises the coordination of key emergency nursing events and activities by serving as focal point with relevant stakeholders, including the MoH, the Iraqi Society for Emergency Medicine (ISEM), the Iraqi Nursing Syndicate (INS), and other partners, while facilitating logistical arrangements and coordination for related training initiatives and external engagements.</li><li>Actively participates in meetings of the Staff Safety and Violence Prevention Committee and Iraq Emergency Medicine Technical Working Group (IEMTWG), contributing to discussions aimed at improving the quality of patient care, safeguarding healthcare workers wellbeing, and strengthening adherence to international Emergency Department (ED) standards and requirements in support of the MoH.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 3 years of postgraduate specialized clinical experience with knowledge of clinical protocols and guidelines</p><p>Demostrate experience working with humanitarian organization in similar contexts</p><p>Experience in working with local health authorities and other relevant stakeholders of interest.</p><h4>Certifications / Education required</h4><ul><li>Bachelor's degree in nursing or higher with critical background in Emergency Departments and experience in teaching, training and capacity building.</li><li>Qualification as traininer in Basic emergency care Course(BEC), IITT Triage Training knowledge are strong assets</li><li>Valid license to practice in Iraq</li><li>Fluent command of English and Arabic. (both written and oral).</li><li>Computer literacy( Microsoft Excel, PowerPoint and Word)</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities • Assist in the execution of marketing campaigns across online and offline channels.<br> • Create and adapt content for social media, email, and promotional materials.<br> • Coordinate with vendors, agencies, and internal teams to ensure smooth delivery of campaigns.<br> • Support event planning, sponsorship activities, and promotional initiatives.<br> • Monitor campaign performance and gather feedback for improvement.<br> • Maintain marketing records, media libraries, and campaign archives.<br> * Bachelor’s degree in Marketing, Business Administration, or a related field.<br> * 1 to 3 years of experience in marketing.<br> * Prior experience in telecom or fintech is preferred.<br> * English and Arabic languages.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The Senior Procurement Officer is responsible to oversee and manage the procurement process, ensuring the timely acquisition of goods and services at the best possible value. They develop and implement procurement strategies, negotiate contracts with suppliers, and monitor supplier performance to optimize costs and quality. Additionally, Senior Procurement Officers play a key role in maintaining compliance with procurement policies and regulations while contributing to the organization's overall efficiency and profitability.</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Ensure utilizing all economies scale and best practices to win local battles.</p><br>
<p>Define and communicate the supply strategy and its implications, to inform and align the respective stakeholders.</p><br>
<p>Drive continuous improvement, work simplification and the elimination of non-value-added work.</p><br>
<p>Make timely decisions, balancing analysis with decisiveness.</p><br>
<p>Make use of competitive insights to shape strategies that counter competitive threats.</p><br>
<p>Remove organizational barriers to delivering exceptional internal and/or external customer service.</p><br>
<p>Represent the organization in an honest, ethical and professional way and encourage others to do so aligned with the operating framework.</p><br>
<p>Manage financial and budgetary based on the assigned area of responsibility.</p><br>
<p>Identify metrics, tools and processes to optimize sourcing, supplier activities and efficiencies.</p><br>
<p>Lead the delivery of the savings and operating cash flow programme in his/her categories (products/services).</p><br>
<p>Continuously drive operational excellence in strategic sourcing.</p><br>
<p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Thorough understanding of procurement principles, processes, and regulations to effectively manage the procurement function.</p><br>
<p>Strong negotiation skills to secure favorable terms and pricing agreements with suppliers, maximizing value for the organization.</p><br>
<p>Excellent analytical abilities to assess supplier proposals, evaluate contract terms, and make informed procurement decisions.</p><br>
<p>Proficiency in procurement software and systems to streamline procurement processes, track purchases, and generate reports.</p><br>
<p>Effective communication and interpersonal skills to collaborate with internal stakeholders and external suppliers, resolving issues and ensuring smooth procurement operations.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Agility<br>AI Fluency<br>Resilience<br>Quality_321977507<br>Leadership_321977503<br>Purchasing Procedures L2<br>Material Forecasting L2<br>E-Procurement Tools L2<br>Purchasing Benchmarking L2<br>Materials Management L2_321977843<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Business Administration or Engineering<br>Professional Qualification in Supply Chain/Logistics related course or any Related Technical Certificates<br><br><br><br>
</div>
<p> ASSIGNMENT OBJECTIVES</p><p>The objectives are to:</p><p>1) Strengthen the existing draft evidence base on how social security entitlements are interpreted, applied and enforced, and extend it to the mechanisms through which workers raise and resolve complaints and appeals.</p><p>2) Secure tripartite and institutional validation of that consolidated evidence base.</p><p>3) Build the capacity of those who decide, administer and support social security claims, through curricula national training institutions can keep running after this agreement ends.</p><p>4) Place before decision-makers a prioritised set of options, with order-of-magnitude resource implications, for strengthening the legal framework and the routes by which workers pursue their entitlements.</p><p>4. SCOPE OF WORK AND METHODOLOGY</p><p>This agreement is the sole arrangement for this work stream and all activities are delivered within the agreed value. Bidders shall not assume that any event, expert engagement, expert fee, translation, printing, transport, entry permit, participant payment or venue requirement is met separately. Requirements outside the priced scope must be raised in the Technical and Financial Proposal and, if necessary, at the Inception Report stage.</p><p>Activity numbers, sizes, sequencing, locations and participant numbers are indicative and adjustable within the agreed value and period by written agreement. The deliverables in Section 6 are the binding outputs.</p><p>Component A. Strengthening the analytical report</p><p>1) Starting material. The ILO's draft report is the base text of the deliverable, not background material; proposals set out how they would appraise the full draft at inception and what they expect to remain, and the Inception Report fixes the remaining scope with the ILO on the basis of the draft as received. The ILO holds the rights in the draft, grants the Implementing Partner the right to use and modify it for this agreement, and determines authorship and acknowledgement in any publication.</p><p>2) Higher court analysis. Strengthen the analysis of how the higher courts interpret and enforce the framework, against a sample frame agreed at inception, bounded to the Court of Cassation and, for constitutionality challenges only, the Federal Supreme Court, and including first-instance and appellate decisions held in the same cassation file. Test, rather than assume, the premise that decided case law rests predominantly on Law No. 39 of 1971, Law No. 18 of 2023 having entered into force only on 26 November 2023. Establish which settled principles carry over to Law No. 18 of 2023, which are displaced and which the transitional provisions leave uncertain, and where liability falls when contributions were never paid or the worker never registered. Identify the procedural requirements that operate as barriers to claimants, including limitation periods, time limits for objecting to an administrative decision, and the medical assessment of invalidity and employment injury.</p><p>3) Enforcement. Provide a qualitative chapter on enforcing judicial decisions, drawing on the case sample and key informants and identifying the principal obstacles to executing judgments. A separate empirical study of execution files is not required and shall not be priced.</p><p>4) Legal framework. The review covers Law No. 18 of 2023, Law No. 39 of 1971, labour court and cassation procedure, and the constitutional provisions on social security entitlement. Labour Law No. 37 of 2015 is reviewed only where it governs social security claims: proof of the employment relationship, labour court jurisdiction and procedure, and labour inspection and the sanctions on employer registration and contribution compliance. No general review of that Law, or of constitutional labour protections, is in scope.</p><p><br></p><p>REQUIRED EXPERTISE OF THE IMPLEMENTING PARTNER</p><p>The Implementing Partner shall be a legally registered non-profit entity, such as a non-governmental organisation, research institution, university, legal institute or intergovernmental organisation, operating or able to operate in Iraq. It may be an ILO constituent organisation or affiliated member, or a non-constituent organisation meeting all other criteria. It shall practise non-discrimination in selecting participants. It shall not appear on any United Nations ineligibility or debarment list, be subject to European Union restrictive measures or appear in the EU Financial Sanctions Database, and shall have no history of failed obligations or prohibited conduct. Before award the ILO screens the proposed partner, its governing body and its senior management against these lists, under the Terms and Conditions applicable to Implementation Agreements, incorporated by reference under Section 16.</p><p>Bidders shall meet the following criteria. Each criterion specifies the documentary evidence required.</p><p>1) Organisational capacity and legal status. Established governance and internal financial controls, and at least three years of operational experience in Iraq or the Middle East region. Evidence: registration certificate; organisational profile; governance charter or by-laws; two years of audited financial statements.</p><p>2) Financial administration capacity. Capacity to manage donor funds at the scale of this agreement and to administer multiple expert engagements and event budgets transparently. Evidence: audit reports from two prior projects of comparable scale; reference letters from two prior funders; dedicated project account capability.</p><p>3) Capacity to mobilise specialised legal expertise. Senior legal expertise, in-house or through a roster of external experts, of the calibre required for analytical refinement, for peer review by senior judges and lawyers, and for training, together with social security administration and complaints-handling expertise. Evidence: how such expertise is mobilised; curricula vitae or profiles of indicative experts; one comparable assignment.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>
<p>Role</p><p>Under the direct supervision of the Country Director and with a technical reporting line to the Global MEAL Lead, the Country MEAL Officer leads the implementation, adaptation, and management of Geneva Call’s Monitoring, Evaluation, Accountability and Learning (MEAL) systems for the Iraq country mission. Working in close collaboration with the Head of Programmes, programme teams across Iraq, the HQ MEAL Unit, and the MENA regional team, the role ensures that MEAL systems remain responsive to the evolving conflict context, support high-quality data collection, analysis, reporting, and accountability to affected populations, and generate evidence to inform timely decision-making, adaptive programming, and organizational learning in line with Geneva Call’s MEAL standards.</p><p><br></p><p>The role ensures data quality, supports evidence-based decision making, and strengthens accountability to affected populations through effective feedback and learning processes.</p><p><br></p><p>Work relations</p><p>Internal: Country Director, Head of Programmes, Programme and support staff, HQ MEAL Unit, HQ-based Regional Africa Team, Policy, Research and Legal (PRL) Unit, and other relevant support functions as required</p><p>External: Implementing partners, service providers, and relevant coordination platforms</p><p>Duties and responsabilities</p><p>Monitoring and Evaluation</p><p><br></p><p>Develop, implement, and maintain project-level MEAL frameworks, plans, and monitoring systems, ensuring alignment with project logical frameworks, indicators, and organizational MEAL standards.</p><p>Monitor programme performance by tracking progress against indicators, reviewing indicator performance, identifying inconsistencies or data gaps, and supporting the adaptation of monitoring tools and methodologies to the operational context.</p><p>Conduct monitoring, verification, and assessments, including regular field monitoring visits, data quality assurance and verification, and supporting the planning and implementation of baseline, endline, and other assessments through data collection and coordination.</p><p>Support evidence-based reporting and programme management by providing timely and accurate MEAL inputs for internal and donor reporting, ensuring that monitoring findings inform programme implementation and decision-making.</p><p>Contribute to the design and continuous improvement of MEAL systems, including the development of evaluation frameworks, indicators, sampling methodologies, and data collection approaches to strengthen programme quality and accountability.</p><p>Accountability and Learning</p><p><br></p><p>Establish and manage feedback and complaint mechanisms in line with programme design and operational context.</p><p>Track, document, and follow up on feedback and complaints in line with protocols.</p><p>Escalate sensitive cases in accordance with safeguarding and accountability standards.</p><p>Facilitate periodic learning and reflection sessions with programme teams.</p><p>Document lessons learned and support adaptive programme improvements.</p><p>Support the dissemination of lessons learned and good practices across teams and partners.</p><p>Support integration of learning into programme design and implementation.</p><p>Data Management and Analysis</p><p><br></p><p>Maintain databases, trackers, and information management systems ensuring data accuracy.</p><p>Conduct routine data analysis to inform programme performance.</p><p>Produce dashboards and basic data visualizations.</p><p>Ensure data is systematically stored, cleaned, and accessible for reporting and evaluation purposes.</p><p>Ensure data protection, confidentiality, and secure data storage in line with organizational policies.</p><p>Translate data findings into actionable recommendations and support follow-up on their implementation.</p><p>Training and Capacity Strengthening</p><p><br></p><p>Train and support field staff and partners on MEAL tools, data collection methods, and reporting requirements.</p><p>Provide on-the-job coaching to staff and partners to strengthen MEAL practices.</p><p>Supervise enumerators, interns, or small data collection teams.</p><p>Promote consistent application of MEAL standards across field teams.</p><p>Additional Duties</p><p><br></p><p>Propose improvements to MEAL processes and tools based on field experience.</p><p>Support coordination with partners on MEAL-related activities.</p><p>Support drafting of donor reports and proposals, ensuring MEAL inputs are evidence-based.</p><p>Support the organization of learning events, workshops, or review meetings at country level.</p><p>Ensure compliance with organizational MEAL standards and donor requirements across programme activities.</p><p>Support the coordination of external evaluations, including engagement with consultants and stakeholders.</p><p>Perform other relevant tasks as assigned.</p><p>Requirements</p><p>Education (Essential)</p><p><br></p><p>Bachelor’s degree in Monitoring and Evaluation, Social Sciences, Development Studies, or related field.</p><p>Formal training in MEAL, data management, or data analysis.</p><p>Education (Desirable)</p><p><br></p><p>Certification in MEAL systems, evaluation, or data analysis.</p><p>Certification in project or program management (e.g. PMP, PRINCE2).</p><p>Experience (Essential)</p><p><br></p><p>At least 6 years of professional experience, including at least 2 years in MEAL-related roles.</p><p>Experience implementing surveys, maintaining databases, and contributing to analytical reports.</p><p>Familiarity with MEAL systems and donor reporting requirements.</p><p>Proficiency in Kobo/ODK, Excel, and data visualization tools (e.g. Power BI).</p><p>Strong skills in data tracking, verification, and reporting.</p><p>Experience (Desirable)</p><p><br></p><p>Experience in humanitarian contexts and fragile settings.</p><p>Exposure to partner coordination and multi-stakeholder environments.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Monitoring and Evaluation, Social Sciences, Development Studies, or related field.</li><li>Formal training in MEAL, data management, or data analysis.</li><li>Certification in MEAL systems, evaluation, or data analysis (Desirable).</li><li>Certification in project or program management (e.g. PMP, PRINCE2) (Desirable).</li><li>At least 6 years of professional experience, including at least 2 years in MEAL-related roles.</li><li>Experience implementing surveys, maintaining databases, and contributing to analytical reports.</li><li>Familiarity with MEAL systems and donor reporting requirements.</li><li>Proficiency in Kobo/ODK, Excel, and data visualization tools (e.g. Power BI).</li><li>Strong skills in data tracking, verification, and reporting.</li><li>Experience in humanitarian contexts and fragile settings (Desirable).</li><li>Exposure to partner coordination and multi-stakeholder environments (Desirable).</li><li>Strong analytical and data interpretation skills.</li><li>Ability to work independently and manage multiple priorities.</li><li>Experience supervising data collection teams.</li><li>Solid report writing and documentation skills.</li><li>Understanding of humanitarian programming and sectoral approaches.</li><li>Understanding and respect for humanitarian principles and the organization's vision, mission, and confidentiality.</li><li>Flexibility and adaptability.</li><li>Collaborative, team-oriented, and solutions-oriented approach.</li><li>Full professional proficiency in Arabic and English, written and spoken.</li><li>Knowledge of Kurdish is a plus (Desirable).</li></ul>
<p>You'll serve as the senior clinical leader for a multidisciplinary healthcare program supporting a diverse workforce in a remote-site healthcare environment. This role combines executive medical leadership with active clinical practice, making it well suited for an experienced physician who values both direct patient care and the opportunity to shape healthcare quality, governance, and operational performance. Working closely with site leadership and clinical teams, you'll oversee medical services across the program while helping ensure safe, compliant, and effective healthcare delivery. You'll guide clinical governance initiatives, support physician and provider performance, and maintain oversight of patient care standards, emergency preparedness, and organizational medical operations.</p><p>Key Responsibilities</p><ul><li>Lead clinical governance, quality improvement, patient safety, infection control, medical record standards, credentialing activities, and emergency preparedness initiatives across the healthcare program.</li><li>Oversee physicians, surgeons, advanced practice providers, dentists, and other medical personnel while providing strategic direction for medical services and physician practice programs.</li><li>Chair the Medical Executive Committee and provide oversight of committees including Pharmacy & Therapeutics, Credentialing and Privileging, Peer Review, and Infection Control, ensuring appropriate reporting, documentation, and follow-through.</li><li>Guide clinical case management, medical referrals, patient movement decisions, and medical evacuation coordination while collaborating with external healthcare partners and medical transport providers.</li><li>Participate in organizational planning, policy development, government stakeholder meetings, audits, operational readiness activities, and business continuity planning from a medical leadership perspective.</li><li>Deliver direct patient care including medical evaluation, triage, diagnosis, treatment of acute, chronic, and emergent conditions, preventive care, annual physicals, immunizations, testing, follow-up care, and clinical documentation.</li><li>Order, perform, and interpret diagnostic testing; prescribe medications and therapies; maintain continuity of care; and ensure accurate, complete medical records.</li><li>Support workforce medical clearance compliance, participate in mass casualty exercises and emergency response activities, and provide liaison support to external healthcare organizations when continuity of care requires coordination.</li></ul><p>This is a role for a physician leader who is ready to balance clinical practice with meaningful responsibility for healthcare quality, governance, and organizational impact.</p><p><strong>Desired Candidate Profile</strong></p><p>MD or DO from an accredited U.S. medical school (or equivalent international institution) with completed residency training in Family Practice, Internal Medicine, or Emergency Medicine. Current unrestricted U.S. physician license; current BLS, ACLS, and ATLS certifications; DEA registration (or equivalent) required. 5+ years of post-residency medical practice experience in the United States and current direct patient care experience, including a minimum of 6 months worked within the last 12 months in the specialty. Ability to provide executive clinical leadership while maintaining active patient care responsibilities in a fast-paced healthcare environment. Ability to relocate internationally for assignment duration; valid passport required and ability to maintain required medical clearances and immunizations.</p><p>Preferred Experience supporting healthcare services within military, international, or government-supported healthcare environments. Experience in remote-site, geographically isolated, or operationally complex healthcare programs.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are seeking a Senior Medical Officer who will Provide clinical care and medical supervision, including 24/7 coverage, and lead and support emergency response and medical evacuations.</p><ul><li> Provide clinical care and medical supervision, including 24/7 medical coverage.</li><li>Lead and support emergency response activities and medical evacuations (MEDEVAC).</li><li>Ensure effective implementation of occupational health programs, policies, and procedures.</li><li>Oversee medical facility readiness, equipment, and emergency preparedness.</li><li>Ensure accurate medical reporting, documentation, and regulatory compliance.</li><li>Develop and implement medical protocols, procedures, and clinical governance practices.</li><li>Contribute to health risk assessments, disease prevention, and employee health programs.</li><li>Deliver medical training, including first aid, emergency response, and health awareness.</li><li>Support site inspections and HSE health-related initiatives.</li><li>Coordinate with local hospitals, medical authorities, emergency services, and healthcare providers.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Requirements</p><ul><li>Medical Doctor (MD) with a valid medical license.</li><li>Minimum 10+ years of experience in emergency, occupational, or remote medicine.</li><li>Strong expertise in emergency medicine and site medical operations.</li><li>Proven experience in MEDEVAC coordination and crisis response.</li><li>Good knowledge of occupational health and public health practices.</li><li>Strong decision-making and problem-solving skills under pressure.</li><li>High level of resilience, adaptability, and ability to work in challenging environments.</li><li>Excellent communication, leadership, and team coordination skills.</li><li>Experience working in remote, industrial, or high-risk environments.</li><li>Exposure to international medical standards, protocols, and practices.</li><li>Fluent in English and Arabic (mandatory).</li><li>French language proficiency is an advantage. </li></ul><p><br></p></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Mission and objectives</p><p>UNICEF has a long-term commitment to Iraq’s children and young people, with the first formal cooperation agreement signed with the Government in 1963. UNICEF works in close partnership with the Federal through established Cooperation Agreements. UNICEF has a broad geographic presence in the country with four offices located in Basra, Baghdad, Erbil and Dohuk. UNICEF collaborates with UN agencies, international and national NGO partners to meet the humanitarian and development needs of most vulnerable children and young people.</p><p>In recent years, UNICEF’s work to support the unique needs of young people has gained momentum, as the challenges facing them have come more sharply into view. UNICEF is committed to deliver for all children and young people through its overall impact goal of ‘realizing the rights of every child, especially the most disadvantaged. The UNICEF Strategic Plan, 2018−2021 recognizes the whole spectrum of young people, including young adults or youth over 18, and includes in its Change Strategies “supporting young people and children as agents of change.” Taking its cue from the strategic plan, the Global Communication and Advocacy Strategy 2019−2021 (GCAS) asserts the important role that young people can play in the successful realization of UNICEF’s mandate, and outlines the need to listen to, co-create and collaborate with young people and create meaningful engagement opportunities for them to make a difference. Being important drivers of change, children and young people are essential partners and contributors to both the development and implementation of UNICEF’s Strategic Plan 2022 2025. With a new and ambitious SP, UNICEF intends to be deliberate and committed in fully involving children and young people in creating the solutions to accelerate the realization of the SDGs and driving change forward.</p><p>Context</p><p>The United Nations Children's Fund (UNICEF) was established in 1946 by the United Nations General Assembly to provide humanitarian and development assistance to children worldwide. UNICEF works in over 190 countries and territories to protect the rights of every child, with a particular focus on the most vulnerable and marginalized populations. In Iraq, UNICEF supports the Government at federal and regional levels in strengthening systems and services that improve the well-being of children and families, including social protection, education, health, child protection, water and sanitation, and social policy.</p><p><br></p><p>This United Nations Volunteer (UNV) assignment is part of UNICEF Iraq's Social Policy Programme, which contributes to the reform and strengthening of Iraq's social protection system under the European Union–United Nations Joint Programme on Social Protection. The programme aims to support the Government of Iraq and the Kurdistan Regional Government in developing more inclusive, equitable, shock-responsive, and child-sensitive social protection systems.</p><p><br></p><p>Key interventions include supporting the implementation of the national Social Protection Strategy, strengthening institutional capacities, improving social protection delivery systems, generating evidence to inform policy reforms, and piloting innovative approaches to expand access to social protection services for vulnerable populations. The programme also supports initiatives such as cash transfer pilots, assessments focused on vulnerable groups including teenage mothers, and the modernization of social protection management information systems.</p><p><br></p><p>Key stakeholders include the Ministry of Labour and Social Affairs (Federal Iraq), the Ministry of Labour and Social Affairs of the Kurdistan Regional Government, the Ministry of Planning, the European Union, participating UN agencies, development partners, civil society organizations, and other national and sub-national institutions involved in social protection policy and service delivery.</p><p><br></p><p>The UN Volunteer will contribute to the effective implementation of programme activities through technical, coordination, operational, and administrative support, helping advance social protection reforms that improve outcomes for vulnerable children and families across Iraq.</p><p>Task description</p><p>Under the supervision of the Social Policy Specialist, the UN Volunteer will support the implementation of UNICEF's Social Protection programme by undertaking the following tasks:</p><p><br></p><p>Support the implementation of national social protection priorities</p><p>• Support the development, implementation, and monitoring of the Social Protection Strategy implementation roadmaps for both the Federal Government of Iraq and the Kurdistan Regional Government (KRG).</p><p>• Assist in tracking progress against agreed milestones, identifying implementation bottlenecks, and supporting coordination with relevant government counterparts and development partners.</p><p><br></p><p>Support social protection research and assessments</p><p>• Contribute to the implementation of the Teenage Mothers Assessment, including coordination with stakeholders, data collection activities, review of outputs, and dissemination of findings.</p><p>• Support the generation of evidence and analysis to inform social protection policies and programmes.</p><p><br></p><p>Support government capacity strengthening</p><p>• Assist in the planning, organization, and delivery of capacity-building activities for government officials in line with the agreed annual workplan.</p><p>• Support the development of training materials, documentation of training outcomes, and follow-up actions to strengthen institutional capacities.</p><p><br></p><p>Support the expansion of cash transfer initiatives</p><p>• Assist with the implementation and scale-up of the Cash Pilot Programme in both Federal Iraq and the Kurdistan Region.</p><p>• Support coordination with government counterparts and partners to facilitate programme delivery, monitoring, and reporting.</p><p><br></p><p>Support programme coordination and event management</p><p>• Coordinate the organization of workshops, consultations, technical meetings, and high-level events related to the Social Protection programme.</p><p>• Liaise with event management service providers and ensure timely delivery of logistical and administrative arrangements in accordance with UNICEF procedures.</p><p>• Prepare meeting agendas, presentations, minutes, and follow-up action points as required.</p><p><br></p><p>Support operational and administrative processes</p><p>• Work closely with UNICEF Supply and Operations teams to facilitate the processing and follow-up of programme-related requests, including procurement, contracting, and logistical arrangements.</p><p>• Proactively monitor the status of requests and ensure timely communication between programme and operational teams.</p><p><br></p><p>Support partnership and stakeholder engagement</p><p>• Assist in maintaining effective coordination and communication with government institutions, UN agencies, development partners, civil society organizations, and other relevant stakeholders involved in social protection initiatives.</p><p><br></p><p>Perform other duties as required</p><p>Undertake any other programmatic, operational, coordination, or administrative tasks assigned by the Social Policy team to support the effective implementation of UNICEF's Social Protection programme.</p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p>7 years</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>7 years</p><p>Languages</p><p>English, Level: Fluent, Required</p><p>Arabic, Level: Fluent, Required</p><p>Kurdish, Level: Working knowledge, Desirable</p><p>Required education level</p><p>Bachelor's degree in Social Policy, Public Policy, Economics, Development Studies, Public Administration, Social Sciences, International Development, Political Science, or another relevant field is preferred.</p><p>Competencies and values</p><p>1 Builds and maintains partnerships</p><p>2 Demonstrates self-awareness and ethical awareness</p><p>3 Innovates and embraces change</p><p>4 Drive to achieve results for impact</p><p>5 Manages ambiguity and complexity</p><p>6 Thinks and acts strategically Nurtures, leads and manages people</p><p>7 Works collaboratively with others</p><p>care, respect, integrity, trust, accountability and sustainability</p><p>Skills and experience</p><p>• Professional experience in social protection, social policy, programme management, public sector reform, public administration, or related fields.or other relevant programmes; experience working in the UN or other international development organization is an asset;</p><p>• Excellent oral and written skills; excellent drafting, formulation, reporting skills;</p><p>• Accuracy and professionalism in document production and editing;</p><p>• Excellent interpersonal skills; cultural and social sensitivity; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;</p><p>• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;</p><p>• Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with database management; and office technology equipment;</p><p>• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;</p><p>• Sound security awareness;</p><p>• Have affinity with or interest in social protection and public policy as a mechanism for durable development, and the UN system.</p><p><br></p></div>
<p><span ><b>Responsibilities</b></span></p><p>Coordination</p><p><br></p><p>1. Provide expert support for the development of an operational PSEAH Work Plan, in line with IOM and United Nations (UN) strategic frameworks, and in coordination with the global PSEAH Unit, Regional PSEAH Officer, and senior management in IOM Iraq.</p><p>2. Ensure the inclusion of PSEAH within the IOM Iraq’s Country Strategy, Crisis Response Plans/Migrant Response Plans or other appeals as appropriate; ensure SEAH risks are considered in the risk register of the mission and that PSEAH is mainstreamed in project proposal development, programming, monitoring and evaluation and budgeting; develop PSEAH programming and liaise with relevant donors.</p><p>3. Actively participate and engage to the in-country interagency PSEA Network activities (contribute to the development of the collective PSEA workplan, risk management plans, PSEA strategies, Standard Operating Procedures for an inter-agency Community-Based Complaint Mechanism, etc), and actively participate in IOM internal coordination initiatives.</p><p>4. Coordinate the collection, analysis and use of data relation to PSEAH efforts, in line with relevant IOM data protection standards, to showcase trends, results and impact.</p><p>5. Showcase PSEAH results and good practices through internal and external reporting, visibility materials, and knowledge-sharing initiatives, in coordination with global and regional PSEAH teams.</p><p> </p><p><br></p><p>Prevention</p><p><br></p><p>6. Undertake assessments to identify potential SEAH risks and define appropriate mitigation measures; in coordination with relevant units, ensure that mitigation measures are integrated into IOM programming, operations and administration.</p><p>7. Develop a PSEAH training plan for the Country Office, organize and deliver trainings for IOM personnel, implementing partners , and key institutional stakeholders; support PSEAH focal points in delivering key messaging and trainings at country level, as appropriate.</p><p>8. On a regular basis, compile and report data on the number of IOM personnel and partners trained in country on PSEAH in coordination with HR. Oversee the accurate registration of all participants in the IOM system and ensure timely issuance of certificates. </p><p>9. Develop, localize and contextualize, and implement communication and awareness-raising strategies and tools to ensure appropriate PSEAH messaging and understanding of prohibited behaviours, reporting channels, available assistance.</p><p>10. Map existing community engagement projects in country and work with project/programme managers to gather community input, insert PSEAH messages, and strengthen and/or establish safe and accessible reporting channels.</p><p><br></p><p>Response</p><p>11. Provide inputs to the development and mapping of country-specific interagency victim assistance pathways and/or existing IOM programmes to refer victims/survivors for assistance; ensure up to date information on available assistance services is accessible in all areas where IOM operates in country; coordinate with gender-based violence and/or protection units to support the strengthening of victim/survivor services within country and/or programming.</p><p>12. Safely respond to SEAH disclosures and coordinate referrals for victim/survivor assistance in line with country, regional or global support mechanisms and ensure coordination with the Regional PSEAH Officer and the global SEAH case management team.</p><p>13. Regularly monitor safety and other risks for SEAH victim/survivors in coordination with the Regional PSEAH Officer and the global SEAH case management team; adjust response to mitigate risks; ensure regular assessment of victims’/survivors’ needs.</p><p>14. Undertake duty travel as required.</p><p>15. Perform such other duties as may be assigned.</p><p><br></p><p>Qualifications</p><p>Required Qualifications and Experience</p><p><br></p><p>Education</p><p><br></p><p>Master’s degree in Law, International Relations, Psychology, Social Sciences, Development Studies and Planning or a related field from an accredited academic institution with five years of relevant professional experience; or</p><p>University degree in the above fields with seven years of relevant professional experience.</p><p> </p><p>Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p><br></p><p>Experience</p><p><br></p><p>Professional experience in the fields of sexual exploitation and abuse, sexual harassment, protection, child protection, gender-based violence, accountability to affected populations (AAP), gender mainstreaming and/or humanitarian affairs;</p><p>Experience in management of sexual exploitation and abuse, sexual harassment, child protection or gender-based violence cases;</p><p>Proven coordination experience within the UN system and amongst interagency partners, including governments, non-governmental organizations (NGOs), and communities; </p><p>Experience in developing and facilitating trainings, in particular capacity-building, and communication materials to promote behavior change; </p><p>Experience undertaking risk assessments, in coordination with relevant offices, communities, partners, and UN and other key stakeholders; </p><p>Experience in proposal development and the creation of standard operating procedures and tools; and,</p><p>Experience in mainstreaming PSEAH, gender-based violence, child protection, protection, gender or accountability to affected populations.</p><p> </p><p><br></p><p>Skills</p><p><br></p><p>Demonstrated ability to work across a wide variety of sectors/teams on cross-cutting themes; </p><p>Good written and oral communication skills, effective in representation and liaison with external partners; </p><p>Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders.</p><p>Ability to work with affected individuals with empathy, sensitivity and a victim-centred approach;</p><p>Knowledge and understanding of IOM’s institutional approach on PSEAH and Ethics and related strategies, policies, rules and regulations; and,</p><p>Ability to work with and maintain strict confidentiality, when necessary.</p><p> </p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h2>Required Qualifications and Experience</h2><ul><li>Master's degree in Law, International Relations, Psychology, Social Sciences, Development Studies and Planning or a related field from an accredited academic institution with five years of relevant professional experience; or University degree in the above fields with seven years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</li><li>Professional experience in the fields of sexual exploitation and abuse, sexual harassment, protection, child protection, gender-based violence, accountability to affected populations (AAP), gender mainstreaming and/or humanitarian affairs;</li><li>Experience in management of sexual exploitation and abuse, sexual harassment, child protection or gender-based violence cases;</li><li>Proven coordination experience within the UN system and amongst interagency partners, including governments, non-governmental organizations (NGOs), and communities;</li><li>Experience in developing and facilitating trainings, in particular capacity-building, and communication materials to promote behavior change;</li><li>Experience undertaking risk assessments, in coordination with relevant offices, communities, partners, and UN and other key stakeholders;</li><li>Experience in proposal development and the creation of standard operating procedures and tools; and,</li><li>Experience in mainstreaming PSEAH, gender-based violence, child protection, protection, gender or accountability to affected populations.</li></ul><h2>Skills</h2><ul><li>Demonstrated ability to work across a wide variety of sectors/teams on cross-cutting themes;</li><li>Good written and oral communication skills, effective in representation and liaison with external partners;</li><li>Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders.</li><li>Ability to work with affected individuals with empathy, sensitivity and a victim-centred approach;</li><li>Knowledge and understanding of IOM s institutional approach on PSEAH and Ethics and related strategies, policies, rules and regulations; and,</li><li>Ability to work with and maintain strict confidentiality, when necessary.</li></ul><h2>Languages</h2><ul><li>For this position, fluency in English is required (oral and written).</li><li>Working knowledge of Arabic, French or Spanish is an advantage.</li><li>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li></ul><h2>Required Competencies</h2><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><h2>Values</h2><p>all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><h2>Core Competencies behavioural indicators Level 2</h2><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><h2>Managerial Competencies behavioural indicators Level 2</h2><ul><li>Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust : Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li><li>Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul>
<p> <strong>About Zaincash </strong> </p> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq. </p> <p> </p> <p> <strong>Responsibilities:</strong> </p> <ul> <li> Validate and analyze all transaction types processed through the Zain Cash system, including financial refunds, commissions, and suspicious transactions, to ensure accuracy, compliance, and operational integrity.</li> <li> Closing process (ensure that all Data extracted from the system are valid).</li> <li>Prepare customized reports by extracting, analyzing, and presenting transaction and operational data to support business decisions, reconciliation, and performance monitoring.</li> </ul> <ul> <li> Checking all commission fees limits that set up on systems according to the<br>confirmed CPs.</li> <li>Working in alignment with CBI and other internal or external regulations, were<br>applicable.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Education and Trainings/ Experience.</li> </ul> <ul> <li>Bachelor s degree in finance, Accounting, science of mathematics or related field.</li> <li> 1+ years experience in revenue assurance, financial analysis, data analysis or<br>related fields.</li> <li>Familiarity with SQL technologies (e.g., Oracle SQL, MySQL) and NoSQL databases<br>Advanced computer skills, including but not limited to proficiency in Microsoft Office<br>(Word, Excel, Power Point, Power BI).</li> </ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Responsible for conducting KYC review and approval for new and updated wallet requests, and accurately recording related technical issues and screening alerts in Google Sheets with full details.<br> Bachelor’s graduate, basic computer skills and familiarity with MS Excel, with good attention to detail</span> </div>
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