Hotel Jobs in Iraq
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Confidential
Iraq - Baghdad
<p>Vacancy Announcement - General Manager</p><p>| Baghdad, Iraq</p><p><strong>Vacancy No.</strong></p><p>SEL-GM-001</p><p><strong>Issue Date</strong></p><p>10 Sep 2026</p><p><strong>Application Deadline</strong></p><p>20 Sep 2026</p><p><strong>Post Title</strong></p><p>General Manager – Five-Star Hotel</p><p><strong>Type of Contract</strong></p><p>Fixed Contract</p><p><strong>Probation period</strong></p><p>Three months</p><p><strong>Salary</strong></p><p>3,500 USD Monthly </p><p><strong>Duration</strong></p><p>One year</p><p><strong>Location</strong></p><p>Baghdad, Iraq</p><p><strong>Nationality</strong></p><p>Iraqi National</p><p><strong>Background</strong></p><p>A five-star hotel located in Baghdad is seeking a qualified and experienced General Manager to lead and manage its overall operations.</p><p>The hotel has more than 300 guest rooms and multiple restaurants. The General Manager must have the leadership ability and relevant hospitality experience required to manage a large hotel operation while maintaining five-star service standards.</p><p>Duties and Responsibilities</p><p>The General Manager’s duties and responsibilities shall include, but are not limited to, the following:</p><p>1. Hotel Management</p><p>· Manage the overall daily operations of the hotel.</p><p>· Demonstrate the ability to manage a five-star hotel with more than 300 guest rooms.</p><p>· Ensure that hotel operations are properly organized and managed.</p><p>· Coordinate the work of the hotel’s departments.</p><p>· Ensure that all departments maintain five-star hospitality and service standards.</p><p>· Monitor operational performance and take appropriate action when required.</p><p>· Ensure effective communication and coordination between departmental managers.</p><p>2. Rooms Management</p><p>· Oversee the management and operation of more than 300 guest rooms.</p><p>· Monitor room operations and ensure that guests receive an appropriate five-star experience.</p><p>· Ensure effective coordination between departments involved in room operations.</p><p>· Follow up on guest requirements, concerns, and service quality.</p><p>· Ensure that guest rooms and related services meet the hotel’s required standards.</p><p>3. Restaurant Management</p><p>· Oversee the operations of the hotel’s multiple restaurants.</p><p>· Ensure effective coordination between restaurant management and other hotel departments.</p><p>· Monitor restaurant operations and service standards.</p><p>· Ensure that each restaurant provides a professional five-star guest experience.</p><p>· Follow up on operational requirements and performance across all restaurants.</p><p>4. Staff Management</p><p>· Lead and supervise the hotel’s management team.</p><p>· Ensure that departmental managers clearly understand their responsibilities.</p><p>· Monitor employee performance across the hotel.</p><p>· Promote teamwork, accountability, professionalism, and high service standards.</p><p>· Support the effective management and development of hotel employees.</p><p>5 Guest Service</p><p>· Ensure that guests receive professional and high-quality services.</p><p>· Monitor guest satisfaction and address complaints or concerns.</p><p>· Maintain a professional and visible management presence within the hotel.</p><p>· Ensure that guest concerns are handled promptly and appropriately.</p><p>· Promote a guest-focused working culture throughout the hotel.</p><p>6 Management Reporting</p><p>· Monitor the hotel’s overall operational performance.</p><p>· Prepare and submit management reports as required.</p><p>· Conduct regular meetings with departmental managers.</p><p>· Identify operational challenges and implement appropriate solutions.</p><p>· Provide management with updates regarding hotel operations and performance.</p><p>7 Other Responsibilities</p><p>· Represent the hotel professionally when dealing with guests and other parties.</p><p>· Maintain the confidentiality of hotel and guest information.</p><p>· Perform any other duties related to the position of General Manager.</p><p>8 Financial Management and Reporting</p><p>· Hold full profit-and-loss responsibility and prepare annual operating budgets, revenue forecasts, and capital expenditure proposals.</p><p>· Review monthly financial results, cash flow, departmental margins, and budget variances; implement corrective action where needed.</p><p>· Lead sales, pricing, and distribution strategies to improve occupancy, average daily rate (ADR), and revenue per available room (RevPAR).</p><p>· Control payroll, purchasing, inventory, and operating expenditure within approved budgets and delegated authority.</p><p>· Report to ownership on profitability, room and restaurant performance, guest satisfaction, staffing, key risks, and progress against agreed targets.</p><p> </p><p> </p><p><strong>Core Values and Competencies</strong></p><p> </p><p>Professionalism</p><p>Demonstrates professional competence and extensive knowledge of hotel operations. Maintains high standards of conduct, service, accountability, and confidentiality. Remains calm and professional when managing operational challenges.</p><p>Leadership</p><p>Provides clear direction to hotel managers and employees. Makes timely decisions and ensures that responsibilities are properly assigned and monitored.</p><p>Teamwork</p><p>Works collaboratively with departmental managers and employees to achieve the hotel’s operational and service objectives. Promotes cooperation and effective communication across all departments.</p><p>Planning and Organizing</p><p>Establishes clear operational priorities and ensures that the hotel’s activities and resources are properly organized. Monitors plans and adjusts operational priorities when required.</p><p>Communication</p><p>Communicates clearly and professionally with hotel ownership, managers, employees, guests, and other relevant parties.</p><p>Guest Orientation</p><p>Maintains a strong focus on guest satisfaction and ensures that all hotel departments provide services consistent with five-star standards.</p><p> </p><p>Qualifications and Experience</p><p>· Bachelor or Master degree in Hospitality Management, Master of Business Administration (MBA) or relevant field.</p><p>· A minimum of seven years of relevant experience in Hospitality Management, hotels or relevant field.</p><p>· Minimum 5 years of management experience.</p><p>· Demonstrate ability to manage 5-star hotels.</p><p> </p><p><strong>Language Requirements</strong></p><p>· <strong>Kurdish: </strong>Desirable but not mandatory.</p><p>· <strong>Arabic:</strong> professional spoken and written proficiency is required.</p><p>· <strong>English:</strong> professional spoken and written proficiency is required.</p><p>· Candidates must be able to conduct meetings, communicate with guests and employees, and prepare or review business correspondence in Arabic and English.</p><p> </p><p>Notes:</p><p>· Only shortlisted candidates will be contacted Only.</p><p>· Applications received after the deadline may not be considered.</p><p>· The selection process will be conducted on a competitive basis.</p><p>· Providing incorrect or misleading information may result in the application being rejected.</p><p> </p><p><strong> </strong></p><p><strong>Sellink gives paramount consideration in ensuring the highest standards of efficiency, competence and integrity in its recruitment process of personnel. To ensure fairness and transparency, selection of candidate will be made on a competitive basis through a selection panel</strong>.</p><p><strong>Sellink does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).</strong></p><p> </p>
Confidential
Iraq - Baghdad
<p>Vacancy Announcement - Sales and Marketing Manager</p><p>| Baghdad, Iraq</p><p> </p><p><strong>Vacancy No.</strong></p><p>SEL-SM-002</p><p><strong>Issue Date</strong></p><p>10 Sep 2026</p><p><strong>Application Deadline</strong></p><p>20 Sep 2026</p><p><strong>Post Title</strong></p><p>Sales and Marketing Manager</p><p><strong>Reports To</strong></p><p>General Manger</p><p><strong>Type of Contract</strong></p><p>Fixed Contract</p><p><strong>Probation period</strong></p><p>Three months</p><p><strong>Salary</strong></p><p>2,500 USD Monthly</p><p><strong>Duration</strong></p><p>One year</p><p><strong>Location</strong></p><p>Baghdad, Iraq</p><p><strong>Nationality</strong></p><p>Iraqi National</p><p><strong>Background</strong></p><p>The Sales and Marketing Manager is responsible for developing and implementing strategies that increase room bookings, restaurant revenue, and demand for the hotel’s services. Working within a five-star hotel with more than 300 guest rooms and multiple restaurants, the manager will lead sales</p><p>activities, manage marketing campaigns, develop commercial partnerships, and strengthen the hotel’s market position.</p><p>Duties and Responsibilities</p><p>The Sales and Marketing Manger’s duties and responsibilities shall include, but are not limited to, the following:</p><p> </p><p>1. Sales Strategy and Business Development</p><p>· Prepare and implement the annual sales and marketing plan, aligned with the hotel’s revenue targets and business objectives.</p><p>· Identify new business opportunities across corporate, leisure, group, and long-stay customer segments.</p><p>· Develop relationships with companies, travel agencies, tour operators, embassies, government entities, and international organizations.</p><p>· Conduct sales calls, client meetings, hotel inspections, and presentations to generate bookings.</p><p>· Prepare proposals and negotiate corporate rates, group bookings, and commercial agreements within approved pricing and authority limits.</p><p>· Maintain an active sales pipeline and follow up on enquiries, proposals, contracts, and account renewals.</p><p> </p><p>2. Room Revenue and Distribution</p><p>· Work with the General Manager, reservations team, and revenue management function to improve occupancy, average daily rate, and revenue per available room.</p><p>· Review booking trends, competitor activity, and demand patterns to recommend pricing and promotional actions.</p><p>· Develop packages and targeted offers to support periods of lower demand.</p><p>· Coordinate the hotel’s presence on online travel agencies and booking platforms, ensuring accurate descriptions, images, and offers.</p><p>· Increase direct bookings and assess the profitability of sales channels, considering commissions and acquisition costs.</p><p> </p><p>3. Restaurant Marketing</p><p>· Develop promotional plans for the hotel’s restaurants in coordination with food and beverage management.</p><p>· Promote dining experiences, seasonal menus, special occasions, and group dining offers.</p><p>· Build relationships with corporate clients and local businesses to generate restaurant bookings.</p><p>· Measure promotions against restaurant revenue, customer response, and campaign costs.</p><p> </p><p>4. Marketing and Brand Management</p><p>· Manage the hotel’s website content, social media, digital advertising, email campaigns, and promotional materials.</p><p>· Ensure all communications reflect the hotel’s five-star positioning and present its facilities accurately.</p><p>· Coordinate photography, video production, advertising agencies, and other marketing suppliers.</p><p>· Manage public relations activities and relevant media partnerships.</p><p>· Monitor online feedback and coordinate responses with guest relations and hotel management.</p><p> </p><p>5. Client and Account Management</p><p>· Maintain an accurate customer database, including contacts, booking history, negotiated rates, and follow-up actions.</p><p>· Develop account plans for key clients and identify opportunities for repeat business.</p><p>· Coordinate confirmed bookings and client requirements with reservations, front office, and restaurant teams.</p><p>· Follow up after stays or services to assess satisfaction and retain clients.</p><p>· Coordinate with finance on agreed payment terms and outstanding balances for managed accounts.</p><p> </p><p>6. Team Leadership and Performance Reporting</p><p>· Lead the sales and marketing team, assign account responsibilities, and set measurable targets.</p><p>· Manage the approved departmental budget and monitor campaign expenditure.</p><p>· Track sales conversion, account production, direct bookings, campaign return, and progress against revenue targets.</p><p>· Submit regular reports covering results, forecasts, market developments, and corrective actions.</p><p>· Train team members in hotel products, sales techniques, account management, and professional client communication.</p><p> </p><p> </p><p><strong>Core Values and Competencies</strong></p><p> </p><p><strong>Professionalism</strong></p><p>Demonstrates professional competence and extensive knowledge of hotel operations. Maintains high standards of conduct, service, accountability, and confidentiality. Remains calm and professional when managing operational challenges.</p><p><strong>Leadership</strong></p><p>Provides clear direction to hotel managers and employees. Makes timely decisions and ensures that responsibilities are properly assigned and monitored.</p><p><strong>Teamwork</strong></p><p>Works collaboratively with departmental managers and employees to achieve the hotel’s operational and service objectives. Promotes cooperation and effective communication across all departments.</p><p><strong>Planning and Organizing</strong></p><p>Establishes clear operational priorities and ensures that the hotel’s activities and resources are properly organized. Monitors plans and adjusts operational priorities when required.</p><p><strong>Communication</strong></p><p>Communicates clearly and professionally with hotel ownership, managers, employees, guests, and other relevant parties.</p><p><strong>Guest Orientation</strong></p><p>Maintains a strong focus on guest satisfaction and ensures that all hotel departments provide services consistent with five-star standards.</p><p><strong>Qualifications and Experience</strong></p><p>· Bachelor degree in Marketing, Media or relevant fields</p><p>· A minimum of five years of relevant experience.</p><p>· Relevant experience with hospitality is Desirable.</p><p>· Femail candidate are strongly recommended to Apply.</p><p> </p><p><strong>Language Requirements</strong></p><p>· <strong>Kurdish: </strong>Desirable but not mandatory.</p><p>· <strong>Arabic: </strong>professional spoken and written proficiency is required.</p><p>· <strong>English: </strong>professional spoken and written proficiency is required.</p><p>· Candidates must be able to conduct meetings, communicate with guests and employees, and prepare or review business correspondence in Arabic and English.</p><p> </p><p>· After deadline no application will be accepted.</p><p><strong>Notes:</strong></p><p>· Only shortlisted candidates will be contacted Only.</p><p>· Applications received after the deadline may not be considered.</p><p>· The selection process will be conducted on a competitive basis.</p><p>· Providing incorrect or misleading information may result in the application being rejected.</p><p> </p><p><strong>Sellink gives paramount consideration in ensuring the highest standards of efficiency, competence and integrity in its recruitment process of personnel. To ensure fairness and transparency, selection of candidate will be made on a competitive basis through a selection panel</strong>.</p><p><strong>Sellink does not charge a fee at any stage of the recruitment process (application, interview meeting,</strong></p><p><strong>processing, training or any other fees).</strong></p><p> </p>
Confidential
Iraq - Baghdad
<p><strong>Background</strong></p><p>Baz Booking is a hospitality booking application serving the Iraqi market. The application requires a Business Development Officer to expand its hotel partner network, develop commercial relationships, promote adoption, and generate sustainable booking growth.</p><p>The position requires strong experience in Software as a Service (SaaS) sales and business development, with the ability to explain digital products, demonstrate their business value, and convert prospects into active partners.</p><p>The Business Development Officer will manage the business development cycle, from market research and lead generation through presentations, negotiations, partner onboarding, and account development.</p><p>The officer will focus on securing productive partnerships and increasing actual use of Baz Booking, with performance assessed through partner activation, bookings, and commercial results.</p><p>Duties and Responsibilities</p><p><strong>A. Market Research and Business Development Planning</strong></p><p>· Identify priority cities, hotel categories, customer segments, and partnership opportunities for Baz Booking.</p><p>· Research competing booking platforms, hotel needs, commercial practices, and barriers to adopting digital booking services.</p><p>· Prepare a business development plan with defined prospects, outreach activities, targets, and timelines.</p><p>· Recommend improvements to the application’s commercial positioning based on market evidence and partner feedback.</p><p><strong>B. Lead Generation and Partner Acquisition</strong></p><p>· Identify and approach hotels, accommodation providers, travel agencies, corporate clients, and other relevant partners.</p><p>· Build and maintain a qualified sales pipeline through direct outreach, meetings, referrals, networking, and industry events.</p><p>· Engage hotel owners, general managers, sales managers, and other decision-makers.</p><p>· Assess each prospect’s needs, decision-making process, commercial potential, and readiness to join the application.</p><p>· Maintain regular follow-up to move qualified opportunities toward agreement.</p><p><strong>C. Product Promotion and Demonstrations</strong></p><p>· Deliver professional presentations and practical demonstrations of Baz Booking.</p><p>· Explain the application’s available features, booking process, and potential business benefits in clear, nontechnical language.</p><p>· Apply consultative SaaS sales techniques to understand client challenges and present relevant solutions.</p><p>· Address objections relating to adoption, commercial terms, operational workload, and customer support.</p><p>· Coordinate with marketing to develop accurate presentations, proposals, promotional materials, and partner success stories.</p><p>· Ensure all statements about functionality, integrations, and service commitments are verified with the responsible teams.</p><p><strong>D. Commercial Negotiation and Agreements</strong></p><p>· Prepare commercial proposals using approved pricing and partnership terms.</p><p>· Negotiate agreements within delegated authority and obtain approval for exceptions.</p><p>· Coordinate contract preparation, review, and signature with management and relevant teams.</p><p>· Maintain accurate records of agreed terms, commitments, renewal dates, and follow-up actions.</p><p>· Ensure a documented handover of commercial agreements to the teams responsible for implementation and support.</p><p><strong>E. Partner Onboarding and Activation</strong></p><p>· Coordinate onboarding with hotel partners and internal operational and technical teams.</p><p>· Follow up on the information needed to establish accurate hotel listings, including property details, images, room information, rates, and policies.</p><p>· Arrange demonstrations or training for partner staff on the relevant booking workflow.</p><p>· Track progress from signed agreement to an active listing and the first completed booking.</p><p>· Identify onboarding delays and coordinate their resolution.</p><p><strong>F. Account Development and Retention</strong></p><p>· Maintain regular contact with active partners to review results, resolve commercial concerns, and identify growth opportunities.</p><p>· Develop joint promotions and account plans that encourage bookings and repeat use.</p><p>· Identify inactive or underperforming accounts and implement reactivation plans.</p><p>· Coordinate with support teams on escalated issues and follow up until they are resolved.</p><p>· Collect structured partner feedback and communicate product improvement requests without making unapproved commitments.</p><p><strong>G. Reporting and Internal Coordination</strong></p><p>· Maintain complete and current records in the designated customer relationship management system.</p><p>· Submit weekly pipeline updates and monthly performance reports.</p><p>· Report on lead quality, sales conversion, onboarding progress, partner activity, bookings, and revenue contribution.</p><p>· Coordinate with marketing, product, technical support, operations, and finance.</p><p>· Maintain confidentiality of partner information, commercial terms, and company records.</p><p> </p><p><strong>4. Expected Deliverables</strong></p><p>· An initial market assessment and business development action plan.</p><p>· A maintained database of qualified prospects and key decision-makers.</p><p>· A documented pipeline with clear opportunity stages and next actions.</p><p>· Commercial proposals and signed agreements within approved authority.</p><p>· Partner onboarding and activation records.</p><p>· Weekly activity updates and monthly performance reports.</p><p>· Recommendations for improving partner acquisition, retention, and application adoption.</p><p> </p><p>Performance Indicators</p><p><strong> </strong></p><p> </p><p>Targets will be agreed with management and reviewed regularly. Performance will be assessed against:</p><p>· Qualified opportunities generated and progressed.</p><p>· Product demonstrations and commercial proposals completed.</p><p>· Conversion of qualified opportunities into signed agreements.</p><p>· Percentage of signed partners successfully activated.</p><p>· Time from agreement to activation and first completed booking.</p><p>· Booking volume and revenue attributable to managed accounts.</p><p>· Partner retention, repeat activity, and reactivation results.</p><p>· Accuracy of pipeline records, forecasts, and reporting.</p><p> </p><p>Qualifications and Experience</p><p>· Bachelor degree in Marketing, Media or relevant fields</p><p>· A minimum of five years of relevant experience.</p><p>· Relevant experience with hospitality is Desirable.</p><p>· Femail candidate is strongly recommended to Apply.</p><p> </p><p><strong>Language Requirements</strong></p><p>· <strong>Arabic:</strong> professional spoken and written proficiency is required.</p><p>· <strong>English:</strong> professional spoken and written proficiency is required.</p><p>· Candidates must be able to conduct meetings, communicate with guests and employees, and prepare or review business correspondence in Arabic and English.</p><p> </p><p>Notes:</p><p>· Only shortlisted candidates will be contacted Only.</p><p>· Applications received after the deadline may not be considered.</p><p>· The selection process will be conducted on a competitive basis.</p><p>· Providing incorrect or misleading information may result in the application being rejected.</p><p> </p><p><strong> </strong></p><p><strong>Sellink gives paramount consideration in ensuring the highest standards of efficiency, competence and integrity in its recruitment process of personnel. To ensure fairness and transparency, selection of candidate will be made on a competitive basis through a selection panel</strong>.</p><p><strong>Sellink does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).</strong></p><p> </p><p> </p>
AccorHotels
Iraq - Baghdad
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br>
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>Assist the Reservations Manager in managing the daily operations of the Reservations Department.<br>
Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.<br>
Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.<br>
Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.<br>
Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.<br>
Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.<br>
Monitor overbooking levels and coordinate appropriate actions with the Reservations Manager and Front Office.<br>
Ensure reservations are processed according to hotel policies, standards, and procedures.<br>
Assist in managing VIP, repeat, group, and special-request reservations.<br>
Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.<br>
Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.<br>
Support the training, coaching, and development of Reservations Agents.<br>
Monitor team performance and ensure departmental standards are consistently maintained.<br>
Assist with forecasting occupancy and identifying opportunities to increase room revenue.<br>
Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.<br>
Ensure all reservation records and guest information are handled accurately and confidentially.<br>
Prepare and review departmental reports and provide relevant information to management.<br>
Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.<br>
Perform other duties and responsibilities as assigned by the Reservations Manager or management.</p>
<h4>Qualifications</h4>
<ul>
<li>Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.</li>
<li>Minimum 2–3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.</li>
<li>Previous experience in a 4- or 5-star hotel is preferred.</li>
<li>Good knowledge of hotel reservation systems and PMS.</li>
<li>Knowledge of Opera PMS or similar hotel systems is an advantage.</li>
<li>Good understanding of room types, rates, availability, packages, and reservation procedures.</li>
<li>Strong English communication skills; additional languages are an advantage.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong><br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
Iraq - Baghdad
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Telephone Operator</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. </p><br><p>By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. </p><br><p>Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS <br><strong>What is in it for you?</strong></p><br><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies and the opportunity to earn qualifications while you work</li><li>Opportunity to develop your talent and grow within your property and across the world</li><li>Ability to make a difference in the local community through our Corporate Social Responsibility activities.</li></ul><br>Job Description<br><br><ul><li>Answer and transfer incoming calls promptly and professionally.</li><li>Handle guest requests, inquiries, and messages received through the telephone system.</li><li>Connect guests with the appropriate hotel departments and colleagues.</li><li>Provide accurate information about hotel facilities, services, operating hours, and procedures.</li><li>Manage wake-up call requests accurately and on time.</li><li>Maintain confidentiality of guest information and telephone communications.</li><li>Record and communicate guest messages accurately and promptly.</li><li>Assist with emergency and priority calls in accordance with hotel procedures.</li><li>Monitor and operate the hotel PBX telephone system efficiently.</li><li>Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments when required.</li><li>Follow proper telephone etiquette and hotel communication standards at all times.</li><li>Maintain accurate records and logs related to telephone operations.</li><li>Report any telephone system issues or technical problems to the relevant department.</li><li>Handle guest complaints and requests professionally, escalating matters when necessary.</li><li>Support the smooth operation of the Telephone Department and maintain a professional and welcoming tone in all interactions.</li><li>Perform any other duties reasonably assigned by the supervisor or management</li></ul><br>Qualifications<br><br><ul><li>High school diploma or equivalent; a diploma or degree in Hospitality, Tourism, or a related field is an advantage.</li><li>Previous experience as a PBX Operator, Telephone Operator, Guest Service Agent, or in a similar hotel position is preferred.</li><li>Experience in a hotel or hospitality environment is an advantage.</li><li>Good verbal communication and interpersonal skills.</li><li>Professional and pleasant telephone manner.</li><li>Good command of English; additional languages are an advantage.</li><li>Ability to remain calm and professional when handling difficult or high-pressure situations.</li><li>Strong attention to detail, particularly when recording messages and handling wake-up calls.</li><li>Basic computer skills and the ability to operate telephone/PBX systems.</li><li>Good organizational and multitasking skills.</li><li>Ability to work effectively as part of a team.</li><li>Willingness to work shifts, including weekends and public holidays.</li><li>Strong commitment to guest satisfaction and service excellence.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity & Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br> </p><br> </div>
AccorHotels
Iraq - Baghdad
<p><h4>Company description</h4>
<p>Why work for Accor?</p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<h4>Job purpose:</h4>
<p>To supervise and coordinate the front desk team during the assigned shift, ensuring smooth hotel operations, excellent guest service, and compliance with hotel standards and procedures.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Supervise and coordinate front desk operations throughout the assigned shift.</li>
<li>Lead and support front desk agents, ensuring efficient and professional guest service.</li>
<li>Ensure smooth and accurate check-in and check-out procedures.</li>
<li>Welcome guests and provide professional assistance throughout their stay.</li>
<li>Handle guest requests, inquiries, complaints, and service recovery in a timely and professional manner.</li>
<li>Monitor room availability, room status, arrivals, departures, and special requests.</li>
<li>Coordinate closely with housekeeping to ensure rooms are available and ready for guests.</li>
<li>Ensure accurate handling of guest accounts, payments, deposits, and cash transactions.</li>
<li>Monitor and control the front desk cash float and ensure proper shift closing and handover procedures.</li>
<li>Verify daily reports, registration details, and other front office documentation.</li>
<li>Ensure all guest information is accurately entered and maintained in the hotel PMS.</li>
<li>Monitor VIP arrivals, group arrivals, special occasions, and other priority guests.</li>
<li>Ensure all front desk team members are familiar with daily operational priorities and special guest requirements.</li>
<li>Conduct shift briefings and communicate important information to the team.</li>
<li>Monitor team attendance, grooming, punctuality, and adherence to hotel standards.</li>
<li>Coach and assist team members in handling difficult guest situations and operational issues.</li>
<li>Coordinate with other departments to resolve guest requests and operational matters.</li>
<li>Ensure compliance with hotel policies, security procedures, and guest privacy requirements.</li>
<li>Identify and report maintenance issues, room discrepancies, or operational concerns to the relevant department.</li>
<li>Assist the front office manager with training, performance monitoring, and team development.</li>
<li>Prepare and complete shift handover reports, ensuring all pending matters are properly communicated to the next shift.</li>
<li>Support the front office manager in maintaining guest satisfaction and departmental performance.</li>
<li>Perform any other duties assigned by the front office manager or management.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Diploma or degree in hotel management, hospitality, or a related field is preferred.</li>
<li>Minimum 2–3 years of front office experience, preferably in a four- or five-star hotel.</li>
<li>Previous supervisory or team-lead experience is preferred.</li>
<li>Good knowledge of hotel front office operations and PMS systems.</li>
<li>Strong knowledge of check-in/check-out, guest accounts, cashiering, and room inventory procedures.</li>
<li>Excellent communication and guest-service skills.</li>
<li>Strong problem-solving and decision-making abilities.</li>
<li>Good command of English; additional languages are an advantage.</li>
<li>Ability to work shifts, weekends, and public holidays.</li>
</ul></p><p></p>
AccorHotels
Iraq - Baghdad
<p><h4>Company description</h4>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p>Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS</p>
<h4>What is in it for you?</h4>
<ul>
<li>Employee benefit card offering discounted rates in Accor worldwide</li>
<li>Learning programs through our Academies and the opportunity to earn qualifications while you work</li>
<li>Opportunity to develop your talent and grow within your property and across the world</li>
<li>Ability to make a difference in the local community through our Corporate Social Responsibility activities</li>
</ul>
<h4>Job description</h4>
<p>To oversee and manage the daily operations of the hotel laundry and linen department, ensuring efficient, hygienic, and cost-effective processing of all guest, Heartist, and hotel linen while maintaining the required quality and service standards.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Manage the day-to-day operations of the laundry and linen areas, ensuring smooth and efficient workflow</li>
<li>Supervise, train, and schedule laundry and linen team members according to operational requirements</li>
<li>Ensure all hotel linen, uniforms, guest laundry, and other washable items are processed according to established standards</li>
<li>Monitor washing, drying, pressing, folding, and finishing processes to ensure consistent quality</li>
<li>Maintain proper par levels of bed linen, towels, uniforms, and other hotel textiles</li>
<li>Conduct regular linen inventories and investigate discrepancies, losses, or excessive damage</li>
<li>Ensure proper handling, storage, distribution, and collection of linen and uniforms</li>
<li>Monitor the condition of linen and uniforms and coordinate replacement of damaged or worn items</li>
<li>Ensure all laundry equipment is operated safely and efficiently and report maintenance requirements promptly</li>
<li>Coordinate with Engineering regarding preventive maintenance and repair of laundry equipment</li>
<li>Monitor the consumption of laundry chemicals, detergents, water, electricity, and other operational supplies</li>
<li>Control departmental costs and minimize unnecessary wastage while maintaining service quality</li>
<li>Ensure compliance with hotel hygiene, health and safety, fire safety, and environmental standards</li>
<li>Maintain proper records of laundry production, linen movement, chemical consumption, equipment issues, and departmental inventories</li>
<li>Coordinate closely with Housekeeping, Food & Beverage, Front Office, and other departments regarding linen and laundry requirements</li>
<li>Ensure guest laundry and special laundry requests are processed accurately and within the required turnaround time</li>
<li>Monitor external laundry services, where applicable, and verify service quality and invoices</li>
<li>Handle guest and departmental complaints related to laundry or linen and ensure appropriate corrective action</li>
<li>Conduct regular inspections of the laundry, linen rooms, equipment, and storage areas</li>
<li>Ensure that chemicals and cleaning products are correctly labeled, stored, and handled in accordance with safety procedures</li>
<li>Implement and maintain proper infection-control and hygiene procedures within the laundry operation</li>
<li>Prepare duty rosters, attendance records, performance evaluations, and other departmental documentation</li>
<li>Coach and develop team members to improve productivity, quality, and service standards</li>
<li>Ensure departmental policies and hotel standards are consistently followed</li>
<li>Participate in departmental meetings, training sessions, and hotel operational initiatives</li>
<li>Perform any other duties and responsibilities assigned by the Executive Housekeeper or management</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Diploma or degree in hotel management, hospitality, or a related field is preferred</li>
<li>Minimum 3–5 years of relevant laundry experience, preferably within a hotel or large hospitality operation</li>
<li>Previous supervisory or managerial experience in a hotel laundry department is required</li>
<li>Good knowledge of commercial laundry operations, linen management, and laundry chemicals</li>
<li>Strong understanding of hygiene, health and safety, and chemical-handling procedures</li>
<li>Good leadership, organizational, and problem-solving skills</li>
<li>Ability to manage a multicultural team and work effectively under operational pressure</li>
<li>Good communication skills in English; additional languages are an advantage</li>
<li>Proficiency in Microsoft Office and basic departmental reporting systems is preferred</li>
</ul>
<h4>Additional information</h4>
<p>Our commitment to diversity & inclusion:</p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
Hilton Luxor Resort & Spa
Iraq - Erbil
<p><h4>Exceptional hospitality starts with you</h4>
<p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a marketing coordinator, you’re not just supporting department initiatives and office management – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p>
<h4>Here's what you'll do during a typical day:</h4>
<ul>
<li>Propose and implement hotel specific marketing strategies, including website and social media.</li>
<li>Monitor marketing trends, tools, and applications specific to the hotel industry and target markets.</li>
<li>Provide input to hotel marketing strategy.</li>
<li>Create different offers to the guests in collaboration with department heads.</li>
<li>Create and develop engaging content for the hotel’s social media channels, including Instagram, reels, stories and short-form video.</li>
<li>Translate creative ideas and hotel offers into relevant visual and digital content in line with the Hilton brand standards.</li>
<li>Ensure revenue management potential is maximized on key marketing strategies, including approved third party websites.</li>
<li>Generate and deliver monthly marketing analyses.</li>
<li>Collaborate with hotel management on the development and execution of public relations strategies to drive revenue through the use of media relations (print, TV, internet, and radio) and social media.</li>
<li>Cultivate and maintain strong, positive media relationships on a national, regional, and local level through personalized pitches, face-to-face meetings and familiarization tours.</li>
<li>Directly handle media requests, including developing pitch materials and providing media interview support.</li>
<li>Develop compelling ideas for pitching stories to media.</li>
<li>Maintain press materials and media site.</li>
<li>Work collaboratively with internal teams to develop and promote special events to drive local and leisure business to the hotels.</li>
<li>Develop promotions that are newsworthy.</li>
<li>Independently produce and coordinate photo and video content for the hotel, demonstrating a strong visual sense and understanding of current social media, hospitality, lifestyle and content trends.</li>
<li>Perform other duties that may be assigned by the general manager or commercial director.</li>
</ul>
<h4>What it takes to make the stay</h4>
<p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p>
<ul>
<li>A passion for spreading the light and warmth of hospitality.</li>
<li>Acting with integrity and always doing the right thing.</li>
<li>Inspiring others through leadership.</li>
<li>A belief that teamwork drives the best outcomes.</li>
<li>A sense of ownership and accountability.</li>
<li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li>
</ul>
<h4>Join an award-winning workplace culture</h4>
<p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p>
<p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p>
<p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>
AccorHotels
Iraq - Baghdad
<p><h4>Company description</h4>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p>Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS</p>
<h4>What is in it for you?</h4>
<ul>
<li>Employee benefit card offering discounted rates in Accor worldwide</li>
<li>Learning programs through our Academies and the opportunity to earn qualifications while you work</li>
<li>Opportunity to develop your talent and grow within your property and across the world</li>
<li>Ability to make a difference in the local community through our Corporate Social Responsibility activities</li>
</ul>
<h4>Job description</h4>
<ul>
<li>Answer and transfer incoming calls promptly and professionally</li>
<li>Handle guest requests, inquiries, and messages received through the telephone system</li>
<li>Connect guests with the appropriate hotel departments and colleagues</li>
<li>Provide accurate information about hotel facilities, services, operating hours, and procedures</li>
<li>Manage wake-up call requests accurately and on time</li>
<li>Maintain confidentiality of guest information and telephone communications</li>
<li>Record and communicate guest messages accurately and promptly</li>
<li>Assist with emergency and priority calls in accordance with hotel procedures</li>
<li>Monitor and operate the hotel PBX telephone system efficiently</li>
<li>Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments when required</li>
<li>Follow proper telephone etiquette and hotel communication standards at all times</li>
<li>Maintain accurate records and logs related to telephone operations</li>
<li>Report any telephone system issues or technical problems to the relevant department</li>
<li>Handle guest complaints and requests professionally, escalating matters when necessary</li>
<li>Support the smooth operation of the Telephone Department and maintain a professional and welcoming tone in all interactions</li>
<li>Perform any other duties reasonably assigned by the supervisor or management</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>High school diploma or equivalent; a diploma or degree in hospitality, tourism, or a related field is an advantage</li>
<li>Previous experience as a PBX operator, telephone operator, guest service agent, or in a similar hotel position is preferred</li>
<li>Experience in a hotel or hospitality environment is an advantage</li>
<li>Good verbal communication and interpersonal skills</li>
<li>Professional and pleasant telephone manner</li>
<li>Good command of English; additional languages are an advantage</li>
<li>Ability to remain calm and professional when handling difficult or high-pressure situations</li>
<li>Strong attention to detail, particularly when recording messages and handling wake-up calls</li>
<li>Basic computer skills and the ability to operate telephone/PBX systems</li>
<li>Good organizational and multitasking skills</li>
<li>Ability to work effectively as part of a team</li>
<li>Willingness to work shifts, including weekends and public holidays</li>
<li>Strong commitment to guest satisfaction and service excellence</li>
</ul>
<h4>Additional information</h4>
<p>Our commitment to diversity & inclusion:</p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
Erbil Rotana
Iraq - Baghdad
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are currently seeking for passionate and dynamic Environment, Health and Safety professionals who pride themselves on their ability to deliver extraordinary levels of customer service and direct a team that remains in compliance with all relevant corporate and local food safety and environment, health, and safety requirements.</p>
<p>As an Environmental Health and Safety (EHS) Manager, your key responsibilities will include:</p>
<ul>
<li>Develop Environmental Health and Safety & food safety manuals and review annually or less if required.</li>
<li>Lead or participate in various types of EHS/HACCP/ ISO/Sustainability/OHSMS compliance and/ or management system audits and provide guidance on conformance and corrective actions required.</li>
<li>Establish audit requirements to ensure compliance in food safety, occupational safety and environmental regulations. Oversee all audit results, evaluate trends, communicate results and establish action plans to ensure hotel remains in compliance with corporate and regulatory requirements.</li>
<li>Participate in incident investigation and document root cause, communicate results and set corrective actions required to prevent reoccurrence.</li>
<li>Assessing Hotel’s employee training needs, develop training materials and conduct training programs as necessary.</li>
<li>Ensure that the suppliers / contractors are complying with the EHS & food safety standards through audits and communications.</li>
<li>Monitor / identify relevant changes in Sustainability/Health and Safety / Food safety local regulations and laws and update the internal procedures, policies and forms accordingly.</li>
<li>Undertake regular EHS and food safety inspections at the workplace and implement corrective action where required.</li>
<li>Manage and control all documents (manuals, policies, procedures, logs etc.) related to EHSMS & food safety and the corresponding reports.</li>
<li>Collaborate with various departments to implement corporate social responsibility activities aimed at contributing positively to the community and environment.</li>
<li>Oversee the implementation and monitoring of Rotana Earth programs within the hotel</li>
<li>Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment</li>
<li>Comply with the hotel environmental, health and safety policies and procedures</li>
</ul>
<p>Occupational Health and Safety responsibilities will include:</p>
<ul>
<li>Develop OHSMS manuals, policies and procedures and review periodically or less if required.</li>
<li>Lead the implementation of OHS System and monitor the system through inspections, meetings e.g., OHS meetings, Management review… with the Head of departments as well as the operational colleagues.</li>
<li>Retain active involvement in periodic reviews and assisting in setting EHS objectives and targets.</li>
<li>Ensure that new employees receive all OHS trainings related to their specific tasks. <br>Report to senior management and sector regulatory authority on the OHSMS performance.</li>
<li>Ensure the Legal requirements are updated, communicated, and implemented throughout the property.</li>
<li>Establish and plan audits and inspections to ensure compliance with OHS regulations.</li>
<li>Oversee and communicate all audit results. Establish action plans to ensure the hotel compliance with OHS regulatory requirements.</li>
<li>Conduct and regularly review the risk assessment for all areas in the hotel in coordination with the concerned departments and implement specific control measures.</li>
</ul> </div>
Erbil Arjaan
Iraq - Baghdad
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
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<b>Gender</b>
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Female </div>
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AccorHotels
Iraq - Baghdad
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p><strong>Housekeeping attendant</strong></p>
<p>You are at the heart of the hotel! As a housekeeping attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.</p>
<h4>What’s in it for you:</h4>
<ul>
<li>Employee benefit card offering discounted rates in Accor worldwide</li>
<li>Learning programs through our academies</li>
<li>Opportunity to develop your talent and grow within your property and across the world</li>
<li>Ability to make a difference through our corporate social responsibility activities, like Planet 21</li>
</ul>
<h4>What you will be doing:</h4>
<ul>
<li>Clean all assigned guestrooms to standard</li>
<li>Take initiative to add a personalized experience for the guest</li>
<li>Take ownership of guests’ privacy and belongings, while ensuring exceptional service</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Your experience and skills include:</strong></p>
<ul>
<li>Warm and caring personality; previous housekeeping experience is an asset</li>
<li>Ability to anticipate and focus attention on guest needs, being professional and welcoming</li>
<li>Excellent organizational skills and time management</li>
</ul>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong> You will be part of a dedicated and supportive team committed to delivering outstanding guest experiences in a welcoming and dynamic hotel environment.</p>
<h4>Our commitment to diversity & inclusion</h4>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
AccorHotels
Iraq - Baghdad
<p><h4>Company description</h4>
<p>Why work for Accor?</p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<p>We are seeking a dedicated and enthusiastic guest relations professional to join our hospitality team in Baghdad, Iraq. As the vital link between our guests and all hotel departments, you will be responsible for creating exceptional experiences and ensuring every guest receives personalized, attentive service. This role is perfect for someone who is passionate about hospitality, detail-oriented, and committed to maintaining the highest standards of customer care in a dynamic and collaborative environment.</p>
<ul>
<li>Greet and welcome guests in the lobby with warmth and professionalism, escorting them to their accommodations whenever possible</li>
<li>Attend daily briefings to stay informed about VIP arrivals, special requests, and guest preferences</li>
<li>Prepare comprehensive arrival information for VIP and regular guests, including room allocations, welcome materials, and special arrangements</li>
<li>Coordinate with all hotel departments to ensure guest requests are fulfilled promptly and efficiently</li>
<li>Identify and anticipate guest needs, providing customized service that exceeds expectations</li>
<li>Handle guest inquiries and complaints with empathy and professionalism, following up to ensure complete resolution</li>
<li>Maintain detailed guest history records and document special moments to personalize future stays</li>
<li>Support the front office team during peak periods and busy operations</li>
<li>Communicate special requests and guest preferences to relevant departments in a timely manner</li>
<li>Ensure compliance with hotel standards and brand guidelines at all times</li>
<li>Assist guests with special needs and accessibility requirements with sensitivity and care</li>
<li>Encourage guest feedback through questionnaires and incorporate insights into service improvements</li>
<li>Coordinate VIP experiences and entertainment as appropriate for different guest segments</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Required qualifications:</strong></p>
<ul>
<li>Previous experience in guest relations, front office, or customer service within a luxury hotel or five-star hospitality environment</li>
<li>Strong understanding of luxury service standards and guest engagement principles</li>
<li>Proven experience handling VIP guests, special requests, and guest complaints with discretion and professionalism</li>
<li>Excellent verbal and written communication skills in English</li>
<li>Proficiency with hotel property management systems (PMS) such as Opera or similar platforms</li>
<li>Exceptional interpersonal and people skills with the ability to build rapport quickly</li>
<li>Strong problem-solving abilities and resourcefulness in addressing guest needs</li>
<li>Ability to work flexible schedules, including shifts, weekends, and public holidays</li>
<li>Impeccable grooming and professional presentation reflecting luxury hospitality standards</li>
<li>Demonstrated ability to multitask and prioritize in a fast-paced environment</li>
<li>Strong organizational skills and attention to detail</li>
</ul></p><p></p>
AccorHotels
Iraq - Baghdad
<p><h4>Company description</h4>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br>
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS</p>
<h4>What is in it for you?</h4>
<ul>
<li>Employee benefit card offering discounted rates in Accor worldwide</li>
<li>Learning programs through our Academies and the opportunity to earn qualifications while you work</li>
<li>Opportunity to develop your talent and grow within your property and across the world</li>
<li>Ability to make a difference in the local community through our Corporate Social Responsibility activities</li>
</ul>
<h4>Job description</h4>
<h4>What you will be doing:</h4>
<ul>
<li>Answer inquiries of room rates, outlets and room locations</li>
<li>Be totally familiar with all aspects of the reservation systems</li>
<li>Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation</li>
<li>Post advance deposits and keep accurate records of deposits</li>
<li>Process rooming lists and group blocks and indicate special requests and billing procedures</li>
<li>File and process reservations correspondence, make certain all files are current and in order</li>
<li>Have knowledge of front desk, sales and accounts departments and how they relate to the reservations department</li>
<li>Abide by the hotels policies and procedures</li>
<li>Be familiar with changes in the rates and group enquiries</li>
<li>Be aware of inventory management and keep a constant check on the room types available throughout the day</li>
<li>Have an understanding of departmental goals and projections for average rate and occupancy</li>
<li>Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events)</li>
<li>Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Diploma or bachelor’s degree in hospitality management, tourism, business administration, or a related field is preferred</li>
<li>Minimum 1–2 years of experience in hotel reservations, front office, or a similar hospitality role</li>
<li>Good knowledge of hotel reservation procedures, room types, rates, packages, and availability</li>
<li>Proficiency in hotel reservation systems and Microsoft Office applications</li>
<li>Strong communication and interpersonal skills, with a professional and courteous manner</li>
<li>Good command of written and spoken English; additional languages are an advantage</li>
<li>Strong attention to detail and accuracy when handling reservations and guest information</li>
<li>Ability to handle guest inquiries, requests, modifications, and cancellations efficiently</li>
<li>Strong organizational and time-management skills, with the ability to prioritize multiple tasks</li>
<li>Ability to work under pressure and maintain a high level of customer service</li>
<li>Good problem-solving skills and the ability to resolve guest concerns professionally</li>
<li>Flexible to work shifts, weekends, and public holidays as required</li>
</ul>
<h4>Additional information</h4>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
AccorHotels
Iraq - Baghdad
<p><h4>Company description</h4>
<p>Why work for Accor?</p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<p>We are seeking a detail-oriented and decisive Duty Manager to join our operations team in Baghdad, Iraq. As a Duty Manager, you will serve as a key operational leader responsible for overseeing daily front office operations and ensuring seamless service delivery. This role requires a professional who is organized, resilient, and committed to maintaining the highest standards of customer service while managing a dynamic team environment. You will be the go-to person during your shift, making critical decisions, resolving issues efficiently, and fostering a collaborative atmosphere that supports both staff and guests.</p>
<p><strong>Responsibilities include:</strong><br>
<li>Oversee and direct daily front office operations, including front desk, reception, cashiering procedures, and reservations management</li>
<li>Supervise and support front office staff, providing guidance, training, and performance feedback to ensure operational excellence</li>
<li>Maintain comprehensive knowledge of all hotel departments, physical layouts, key personnel, and their respective roles and responsibilities</li>
<li>Monitor and manage credit issues, guest complaints, and operational challenges with transparency and analytical thinking</li>
<li>Coordinate with various departments to ensure smooth execution of daily functions, special events, conventions, and group arrivals</li>
<li>Conduct staff training sessions and onboarding for front office employees, promoting a culture of continuous improvement</li>
<li>Assist in formulating new procedures and directives to enhance front office department efficiency and guest satisfaction</li>
<li>Prepare incident reports and documentation, ensuring accurate record-keeping and communication with management</li>
<li>Implement and maintain safety and security protocols throughout the facility</li>
<li>Perform additional duties as directed by senior management, demonstrating flexibility and a goal-oriented approach</li>
</p>
<h4>Qualifications</h4>
<li>Bachelor's degree in Hotel Management (BHM) or related field</li>
<li>Minimum 3 years of experience in a supervisory or team leader role, or 1 year of experience in a Duty Manager position</li>
<li>Proficiency with Opera PMS and Micros/Symphony property management systems</li>
<li>Strong knowledge of front office operations, reservations systems, and cashiering procedures</li>
<li>Demonstrated expertise in hotel operations, guest services, and departmental coordination</li>
<li>Excellent communication skills (written and verbal) with the ability to interact professionally with diverse stakeholders</li>
<li>Strong problem-solving and analytical abilities with a focus on efficient resolution</li>
<li>Proven leadership and staff supervision capabilities</li>
<li>Proficiency in time management and organizational skills</li>
<li>Experience in crisis management and conflict resolution</li>
<li>Knowledge of safety, security, and emergency protocols</li>
<li>Ability to work flexible shifts, including evenings, weekends, and on-call availability as required</li>
<li>Resilient mindset with the ability to remain calm and decisive under pressure</li>
<li>Inclusive and collaborative approach to team management</li></p><p></p>
Iraq - Baghdad
<h2 class="h5">Job description</h2>
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<span>About Rahal Rahal is the travel mini-app inside Iraq’s Super Qi ecosystem, a Rocketship redefining how millions of travelers search, book, and manage journeys across flights, hotels, and digital services.<br> We make travel simple, safe, and accessible to everyone, everywhere.<br> Behind every great traveler experience lies a powerful hotel inventory and this is where you come in.<br> We’re building a new generation of travel; transparent, tech-first, and truly customer-obsessed.<br> About the Role Rahal is looking for a Senior Backend Software Engineer who will play a key role in designing and implementing advanced solutions to improve our Travel platform, enhancing customer satisfaction and ensuring smooth operational processes.<br> Key Responsibilities Design and implement reusable, clean, tested, efficient, secure, maintainable, and well-documented solutions.<br> Assist partners in their integration process with our published APIs.<br> Document findings, actions, and plans thoroughly, by setting up the foundations for a solid reporting framework and a communication standard.<br> Provide the technical feasibility of implementing product requirements and offer valuable input to the product team.<br> Translate product requirements into SRS and technical plan.<br> Proactively identify technical debt and propose mitigation strategies.<br> Maintaining and developing your knowledge about software development, and supporting/mentoring other team-members, sharing guidance to help them achieve career growth.<br> Conduct code reviews for peers to enhance code quality and ensure adherence to high standards.<br> Understanding the business side of the project and having the ability to lead in-depth technical and product discussions.<br> Bring new tools and invitations that can boost the startup productivity.<br> Requirements 5+ Years of experience in Software Engineering or adjacent fields.<br> 3+ Years of experience working fully remotely with a track record of self-management and accountability.<br> Hands-on experience with JavaScript/typescript and/or NodeJS/NestJs.<br> In-depth understanding of web application architecture and design principles behind the scalable applications.<br> Solid understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.<br> Experience in designing and optimizing databases, with skills in query optimization, scaling, data modeling.<br> Advanced knowledge of Docker and AWS.<br></span> </div>
Erbil Arjaan
Iraq - Baghdad
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<p>We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Commis I you are responsible for the daily food preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as:<br><br>• Support Chef de Partie or Demi Chef de Partie in the daily operation and work<br>• Work according to the menu specifications by the Chef de Partie<br>• Keep work area at all times in hygienic conditions according to the rules set by the hotel<br>• Control food stock and food cost in your section<br>• Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites<br>• Follow the instructions and recommendations from the immediate Superiors to complete the daily tasks<br>• Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques<br>• Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control</p> </div>
Iraq - Baghdad
<h2 class="h5">Job description</h2>
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<span>About Rahal Rahal is the travel mini-app inside Iraq’s Super Qi ecosystem; a rocketship redefining how millions of travelers search, book, and manage journeys across flights, hotels, and digital services.<br> We make travel simple, safe, and accessible to everyone, everywhere.<br> As part of a fast-growing travel-tech team spanning Iraq and the UAE, you’ll design experiences that inspire confidence, delight, and connection for every traveler who books with Rahal.<br> Role Overview Join our fast-growing travel tech startup to manage end-to-end travel operations, from bookings to vendor coordination, ensuring seamless and efficient processes.<br> Drive operational excellence and support the company’s growth by delivering exceptional travel experiences Key Responsibilities Providing excellent customer service to corporate clients, travel arranges, individual travelers Confirming and completing reservations according to internal standards Managing client requests, providing an efficient and personalized service which caters to international corporate clients’ needs Coordinate and book transportation and accommodation arrangements Includes but is not limited to (flights, trains, and car rentals and hotels).<br> Arrange and ensure all bookings align with client preferences and policies.<br> Handle and resolve travel-related issues and emergencies promptly.<br> Maintain and update travel itineraries and documentation (invoices, booking conformations, etc.<br>) Communicate effectively with clients to confirm details and provide travel support.<br> Ensure compliance with travel policies and regulations.<br> Manage changes, cancellations, and special requests and handle emergency situations with professionalism Stay updated on travel regulations and safety protocols Ability to work well under pressure and meet tight deadlines Arrange high level business trips with the ability to be adaptive in changing Qualifications: 2+ years of experience in travel coordination, hospitality, or customer service.<br> Preferrable Professional experience related to organizing travels or Call centers.<br> Had the exposure to GDSs including Amadeus, Galileo, and Sabre, with a strong track record of accurate and efficient reservation management.<br> Proficiency in travel booking software and tools.<br> Ability to handle travel-related issues calmly and efficiently.<br> Knowledge of travel policies, regulations, and best practices.<br> Excellent Self-management and good organizational skills.<br> Excellent interpersonal skills to communicate effectively and with confidence to create a positive company image Initiative and willingness to constantly learn and develop.<br> Flexibility to work various shifts, including weekends and holidays.<br> Role is open for whom are native in Arabic and Excellent English communication skills, both verbal and written (daily work in English) Personality Traits Biased for Action- thrives in ambiguity, acts fast, and learns even faster.<br> Traveler-Obsessed- every decision starts with “How does this help the traveler?<br>” Team Player- collaborates naturally across functions and geographies.<br> ⚙️ Operator Mindset- thrives in start-ups and scale-ups; comfortable navigating growth and chaos.<br> Strategic & Executional- balances long-term vision with hands-on delivery discipline.<br> Why Rahal Be part of Iraq’s fastest-growing travel platform inside the Super Qi ecosystem .<br> Work with passionate builders shaping the future of digital travel in the Middle East.<br> Solve real traveler problems at scale, from seamless flight booking to next-gen loyalty.<br> Join a Rocketship where ownership, speed, and creativity truly matter.<br> Become part of a regional expansion in the horizon.<br></span> </div>
Erbil Rotana
Iraq - Baghdad
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<p>We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Housekeeping Attendant you are responsible for daily assigned duties as instructed by Supervisors while adhering to hotel policies and procedures and your role will include key responsibilities such as:<br><br>• Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately<br>• Clean rooms and bathrooms, performing any combination of the following duties<br>• Keep fire exits and stair ways clear of any obstruction<br>• Check and report any maintenance work required immediately<br>• Pick up any litter from corridors and pathways<br>• Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets<br>• Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal<br>• Replenish bathroom supplies and room supplies<br>• Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary<br>• Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times<br>• Remove Room Service tray and trolley from guestroom and corridors<br>• Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services</p> </div>
Erbil Arjaan
Iraq - Baghdad
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<p>We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.<br><br>As a Bartender you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as:<br><br>• Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel<br>• Achieve total guest satisfaction and organizational profitability through effective utilization of all resources<br>• Delight the guest by offering trend setting and innovative products and services and contribute to sales activities and assist in maximizing revenue<br>• Set up the bar and prepare all mise-en-place for service<br>• Clean the bar and all equipment to the required standards and maintain this cleanliness throughout service<br>• Extend prompt services to all guests and treat guests and colleagues in a polite and courteous manner</p> </div>
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