Human Resources Manager Jobs in Iraq

<p>A company is announcing its need for a <strong>Real Estate Sales Representative (male/female)</strong> to join its team.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Communicating with clients and following up on inquiries</li><li>Presenting projects and real estate offers to clients</li><li>Following up with clients and converting inquiries into sales</li><li>Updating and tracking client data via the company system</li></ul><p><strong>Requirements:</strong></p><ul><li>Experience in the sales field</li><li>Good communication, persuasion, and negotiation skills</li><li>Commitment to working hours and working within a team</li><li>Ability to achieve sales targets</li><li>Proficiency in using computers and work software</li><li>Fluency in Arabic; Sorani and Badini Kurdish are preferred</li></ul><p>&nbsp;</p><ul><li>&nbsp;<strong>Work Location:</strong> [Erbil]<br><strong>Salary:</strong> Determined based on experience and competence / <strong>Commission:</strong> A fixed percentage of the sales amount.</li></ul><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p>

<p><strong>Job Advertisement – Administrative Assistant</strong></p><p><strong>Etijah Baghdad Oil Services Company</strong> announces its need for an <strong>Administrative Assistant</strong> to work in Baghdad.</p><p><strong>Working Hours:</strong> Full-time<br><strong>Salary:</strong> Good and determined based on experience and competence</p><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul><li>Experience in <strong>archiving and file organization</strong></li><li>Proficiency in <strong>Microsoft Word</strong></li><li>Experience in <strong>organizing official letters and correspondence</strong></li><li>Ability to arrange and store documents and files</li><li>Commitment, seriousness, and good organizational skills</li></ul><p><strong>Work Location:</strong> Baghdad</p>

<p><strong>Job Announcement – Female Lawyer</strong></p><p><strong>Etijah Baghdad Oil Services Company</strong> announces its need for a <strong>female lawyer</strong> to work in Baghdad.</p><p><strong>Working hours:</strong> Full-time<br><strong>Salary:</strong> Good, to be determined based on experience and competence</p><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul><li>Holds a <strong>Bachelor's degree in Law</strong></li><li>Experience in <strong>legal work and official correspondence</strong></li><li>Ability to prepare and review <strong>contracts and official letters</strong></li><li>Monitoring and organizing legal files and transactions</li><li>Good knowledge of legal procedures before official authorities</li><li>Commitment, seriousness, and good organizational skills</li></ul><p><strong>Workplace:</strong> Baghdad</p>

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a Human Resources Manager who will define and drive the HR strategy aligned with business, project, partner requirements and HQ expectations / objectives.</p><ul><li>Lead the full HR function for a 1,500+ employee industrial project, covering HR strategy, operations, staffing, C&amp;B, training, and reporting.</li><li>Drive workforce planning, nationalization, succession, and compliance aligned with business and project objectives.</li><li>Partner with senior leadership, HQ, partners, and authorities on strategic HR matters and operational continuity.</li><li>Lead HR crisis response and ensure workforce readiness, operational excellence, and business continuity.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Requirements</p><ul><li>Master’s degree in HR, Business, or equivalent, with 15+ years of HR experience, including senior leadership roles.</li><li>Strong expertise across the full HR lifecycle, workforce strategy, compliance, and regulatory frameworks.</li><li>Proven experience managing large-scale, international workforces, preferably within multinational or industrial environments.</li><li>Strong strategic leadership, stakeholder management, execution, and decision-making skills.</li><li>Ability to operate effectively in complex, high-pressure environments with a high level of confidentiality.</li><li>Excellent communication skills with HQ, partners, senior management, and key stakeholders.</li><li>Fluent in English and Arabic; French is an advantage.</li></ul><p><br></p></div>

<p>Manage Full-Cycle Recruitment: Lead the end-to-end recruitment process for all positions, from identifying hiring needs to the candidate's joining date.<br>Forecasting &amp; Sourcing: Coordinate with hiring managers to forecast and identify vacancies, and develop effective sourcing strategies to attract qualified candidates.<br>Job Posting &amp; Screening: Prepare and post job openings on various platforms, screen incoming applications, and shortlist candidates based on defined criteria.<br>Interview Coordination: Arrange and participate in interviews for the selection of candidates.<br>Reference &amp; Background Checks: Initiate and follow up on reference checks and academic verifications for final candidates.<br>Offer Management: Assist in preparing and dispatching offers of appointment, calculating salaries and related benefits.<br>Employer Branding: Assist in managing external communication and employer branding initiatives to position the company as an employer of choice.<br>Talent Pipeline: Maintain a CV bank and develop talent pipelines to support current and future hiring needs.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Post job openings across various platforms and job boards.<br> Collaborate with departments to understand hiring needs and assist in the recruitment process.<br> Negotiate job offers and coordinate with candidates to finalize terms.<br> Maintain and update the employee database to ensure accuracy and reliability of information.<br> Manage contracts, job offers, and HR-related documentation with attention to detail.<br> Support HR team activities, including responding to employee inquiries and assisting with administrative tasks.<br> Assist in preparing and disseminating internal communications related to recruitment and HR matters.<br> Support the team in organizing internal events, meetings, and employee engagement activities.<br> Ensure confidentiality and professionalism in handling sensitive employee information.<br> Help solve problems related to HR processes and candidate issues.<br> Manage time efficiently to meet deadlines and handle multiple tasks effectively.<br> Bachelor’s degree in Human Resources, Business Administration, or a related field.<br> 1–2 years of dedicated experience in Recruitment or Talent Acquisition.<br> Experience Using ATS systems.<br> Strong knowledge of HR practices and labor laws.<br> proficiency in using LinkedIn Recruiter platform to source suitable candidates and create Pipelines.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Deadline for Applications</b></p><br><br><br><br><br><br><br><br>August 4, 2026<p><b>Grade</b></p><br>NOA<p><b>Staff Member / Affiliate Type</b></p><br><br><br><br><br><br><br><br>National Professional Officer<p><b>Reason</b></p><br>Temporary &gt; Temporary Assignment/ Appointment<p><b>Hardship Level</b></p><br><br><br><br><br><br><br><br>D<p><b>Family Type</b></p><br><br><br><br><br><br><br><br>Non Family<span><span><span><span><span><span><span><span><span>&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;</span></span></span></span></span></span></span></span></span><p><b>Residential location (if applicable)</b></p><br><br><br><br><br><br><br><br><p><b>Target Start Date</b></p><br><br><br><br><br><br><br><br>2026-08-01<p><b>Target End Date</b></p><br><br><br><br><br><br><br><br>2026-12-31<p><b>Standard Job Description</b></p><br><p>Assistant Community-Based Protection Officer<br>Organizational Setting and Work Relationships<br>The Assistant Community-Based Protection Officer is a member of the Protection Unit in a Country Operation and may report to the Protection Officer, Community-Based Protection Officer, or another more senior staff member in the Protection Unit. Under the overall direction of the Protection Unit, and in coordination with other UNHCR staff, government, NGO partners and other stakeholders, the Assistant Community-Based Protection Officer works directly with communities of concern to identify the risks they face and to leverage their capacities to protect themselves, their families and communities. The incumbent may have direct supervisory responsibility for part of the protection and/or support staff and supports the application of community-based protection standards, operational procedures and practices in community-based protection delivery at the field level. To fulfil this role the Assistant Community-Based Protection Officer is required to spend a substantial percentage of the workday outside the office, building and maintaining networks within communities of persons of concern (PoC). The development and maintenance of constructive relationships with PoC that measurably impact and enhance protection planning, programming and results form the core of the work of the incumbent. S/he also supports the designing of a community-based protection strategy by ensuring that it is based on consultation with PoC.</p><br><p><br>All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.</p><br><p><br>Duties<br>- Be fully informed about community structures and the protection and security situation of the PoC and develop strong links with a cross-section of members of refugee/IDP/stateless communities, using an AGD approach.<br>- Through relationships with PoC and network of partners stay abreast of political, social, economic and cultural developments that have an impact on the protection environment and provide advice to senior management.<br>- Ensure that the perspectives, capacities, needs and resources of the PoC are reflected in the protection strategy, planning processes and operations plan addressing the specific protection needs of women and men, children, youth and older persons, persons with disabilities, and marginalized groups.<br>- Support a consultative process with government counterparts at local levels, partners and PoC to develop and implement integrated strategies that address the key protection priorities, including, for example, child protection, education and GBV, and solutions approaches.<br>- Provide technical guidance and support to UNHCR and partners and implement and oversee Standard Operating Procedures (SOPs) on all community-based protection related issues.<br>- Support the design, implementation and evaluation of protection centred and solutions oriented programming with implementing and operational partners guaranteeing that community-owned activities are integrated.<br>- Support communities in establishing representation and coordination structures<br>- Promote confidence building and conflict resolution among PoC, authorities and host communities.<br>- Maintain protection presence through regular field missions and reports, making direct contact with PoC, host communities, local authorities and partners. In operations applying the humanitarian cluster system, contribute the development of an AGD-compliant strategy on which the response of the Protection Cluster is grounded and covers all assessed and prioritized protection needs of the affected populations.<br>- Support the Operation's work to fully integrate the protection strategy into the Country Operations Plan, the UN Development and Assistance Framework (UNDAF), the Humanitarian Country Team's common humanitarian action plan where applicable.<br>- Contribute to the Protection team's information management component which: provides disaggregated data on PoC and their problems; researches, collects and disseminates relevant protection information and good practices to enhance protection delivery and provide technical advice if necessary.<br>- Support the inclusion of participatory, community-based protection and AGD approaches in strategies and plans in the Country Operation.<br>- Support community understanding of UNHCR's commitment to deliver on accountability and quality assurance in its response.<br>- Support PoC to develop structures that enhance their participation and protection.<br>- Contribute to the design of project submissions and the budget for endorsement by the supervisor.<br>- Intervene with authorities on community-based protection issues.<br>- Negotiate with local counterparts, partners and PoC.</p><br><p>-&nbsp;Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).<br>- Perform other related duties as required.<br>Minimum Qualifications</p><br><p>Years of Experience / Degree Level<br>For P1/NOA - 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree<br>Field(s) of Education<br>International Development, Cultural Studies, Human Rights,<br>International Social Work, Social Science, Political Science,<br>Anthropology, International Law</p><br><p>or other relevant field.</p><br><p><br>Certificates and/or Licenses<br>Not specified<br>Relevant Job Experience<br>Essential<br>Some professional working experience.in the areas of community services, social work (e.g., gender, GBV programs, women's empowerment and protection, work with refugees) or/and human rights or related tasks in government, NGO or international organisation.<br>Desirable<br>Proven communication skills, both oral and written. Demonstrated knowledge of community communication and engagement approaches. Understanding of and demonstrated competencies in forced displacement and protection, particularly GBV prevention and response, child protection, education, gender equality, and the application of the Age, Gender and Diversity Policy.<br>Functional Skills<br>PR-Refugee Protection Principles and Framework<br>IT-Computer Literacy<br>DM-Database Management<br>PR-Coordination in Forced Displacement situations<br>PR-Child Protection Prevention and Response Programming<br>PR-Gender Equality<br>PR-Age, Gender and Diversity (AGD)<br>PR-Gender Based Violence (GBV) prevention programming<br>PR-Gender Based Violence (GBV) response programming<br>(Functional Skills marked with an asterisk* are essential)<br>Language Requirements<br>For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.<br>For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.<br>For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.</p><br><p><br>All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.<br>As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.</p><br><p><br>This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.</p><br><p><b>Desired Candidate Profile</b></p><br><br><br><br><br><br><br><br>a. Operational Context:<br>After more than three decades of political turmoil and armed conflict that profoundly affected its population, Iraq is gradually emerging into a period of relative stability. The country is making progress towards sustainable development, including efforts to resolve protracted displacement. Iraq continues to host significant numbers of refugees and asylum-seekers and pursues an inclusive policy that enables their access to national services. Despite these advances, substantial humanitarian and development needs persist.<br>As of the end of 2025, Iraq generously hosts more than 348,600 refugees and asylum-seekers, of whom 88 per cent are Syrian nationals. Approximately 80 per cent of this population resides in the Kurdistan Region of Iraq (KRI). While most refugees and asylum-seekers live in urban and peri-urban areas, around 30 per cent continue to reside in nine refugee camps nationwide. Iraq also continues to have large numbers of internally displaced people (IDPs), including some 102,000 IDPs who live in IDP camps. <br>In this evolving context, UNHCR in Iraq has transitioned from a humanitarian response to an approach that increasingly supports development-oriented solutions. UNHCR works closely with the Government of Iraq and partners to support refugees and asylum-seekers in accessing protection, public services such as education and healthcare, and economic opportunities, while also advancing durable solutions for both refugees and IDPs. <br>Accordingly, UNHCR’s Multi-Year Strategy (2025–2029) envisions that forcibly displaced populations in Iraq will have enhanced access to legal protection, inclusive and quality basic and protection services within national systems and improved economic opportunities.<br>b. Desired Candidate Profile:<br>- Strong interpersonal and communication skills are essential for this role, as the incumbent will be expected to build trust and maintain effective relationships with refugee communities, often in complex and sensitive environments.<br>- Demonstrated experience in engaging with a wide range of stakeholders, including humanitarian/development partners, government authorities, and community representatives is crucial to ensure coordinated and inclusive protection responses.<br>- The ability to monitor, assess, and interpret protection trends and risks is vital. The incumbent should be capable of synthesizing complex information and translating it into concise reports and actionable recommendations. A proactive approach to identifying protection gaps and proposing practical, context-appropriate solutions is key to success in this position.<br>- In addition, strong managerial competencies are required, particularly in leading teams, coordination of protection activities, and ensuring accountability. <br>- Experience in designing and delivering training or capacity-building initiatives for staff and partners is also highly desirable, as it contributes to strengthening the overall protection response and sustainability of interventions.<br>c. Instructions for applicants:<br>- When completing the application, candidates are required to list all of their language skills – including their mother tongue. The three broad levels are A1/A2 ("Basic User"), B1/B2 ("Independent User"), and C1/C2 ("Proficient User").<br>- Shortlisted candidates might be required to undergo a written test. <br>- Female candidates are strongly encouraged to apply.<br>Kurdish Language is required.<p><b>Functional Clearance</b></p><br><br><br><br><br><br><br><br>This position doesn't require a functional clearance<u><b><b>Required languages (expected Overall ability is at least B2 level)</b></b></u><br><br><br><br><br><br><br>English<p>,</p><br><p>,</p><br><u><b><b>Desired languages</b></b></u><br><br><br><br><br><br><br>Arabic<p>,</p><br>Kurdish<p>,</p><br><p><b>Additional Qualifications</b></p><br><br><br><br><br><br><br><br><p><i>Skills</i></p><br>DM-Database Management, IT-Computer Literacy, PR-Age, Gender and Diversity (AGD), PR-Child Protection Prevention and Response Programming, PR-Coordination in Forced Displacement situations, PR-Gender Based Violence (GBV) prevention programming, PR-Gender Based Violence (GBV) response programming, PR-Gender Equality, PR-Refugee Protection Principles and Framework<p><i>Education</i></p><br>Bachelor of Arts: Anthropology, Bachelor of Arts: Cultural Studies, Bachelor of Arts: Human Rights, Bachelor of Arts: International Development, Bachelor of Arts: International Law, Bachelor of Arts: International Social Work, Bachelor of Arts: Political Science, Bachelor of Arts: Social Science<p><i>Certifications</i></p><br><p><i>Work Experience</i></p><br><br><br><br><br><br><br><br><p><b>UNHCR Salary Calculator</b></p><br><br><br><br><br><br><br><br><p><span><span><span><span>https://icsc.un.org/Home/SalaryScales</span></span></span></span></p><br><p><b>Other information</b></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><span>Ensure the readiness and safety of the bank buildings and facilities by implementing and following up on preventive and corrective maintenance tasks.<br> Main responsibilities: carry out basic maintenance works for electricity, lighting, plumbing, air conditioning, and facilities.<br> Monitor and address faults in the head office and branches.<br> Implement and follow up on preventive maintenance plans.<br> Coordinate with external maintenance companies and technicians when needed.<br> Monitor the quality of work by contractors and service providers.<br> Track maintenance needs, materials, and spare parts.<br> Record maintenance work and faults and prepare the necessary reports.<br> Adhere to safety procedures and bank policies.<br> Qualifications and experience: Diploma or Bachelor’s degree in technical fields or related practical experience.<br> Experience in maintenance and facilities work.<br> Basic knowledge of electricity, plumbing, and air conditioning.<br> Good skills in problem solving, communication, and organization.<br></span></div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>Community Liaison Officer (CLO)<br><br><ul><li>The CLO is responsible for building and sustaining working and trusting relationships between the CSSP-WIP Project and local communities.</li></ul><p><b>Required Qualifications / Experience</b></p><br><br><ul><li>Experience in the field of Community Relations;</li><li>High level of interpersonal skills and strong verbal and written communication skills;</li><li>Empathetic towards sensitive cultural, personal and community issues;</li><li>Mediation and conflict resolution skills;</li><li>Knowledge of local language;</li><li>Demonstrated ability to work under pressure with minimal supervision;</li><li>Able to dialog, disclose information, negotiate;</li><li>Understanding of the economic, political and social dynamics in the area of operation;</li><li>Good reporting skills;</li><li>Diligent and meticulous.</li></ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Food &amp; Beverage professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our colleagues.<br><br>As a Colleague Outlet Attendant you are responsible to ensure and maintain a proper and hygienic Cafeteria for all associates and your role will include key responsibilities such as:<br><br>• Receive work assignment and supplies and check all tables and back of house areas<br>• Wash sink, ban marry, tiles, kitchen equipment, furniture and floor in the Cafeteria and replenish supplies<br>• Clean and keep the buffet area and service areas neat and tidy at all times<br>• Report any maintenance work required immediately<br>• Report damaged or missing items immediately<br>• Turn in all ‘Lost and Found’ articles to the Housekeeping Department before leaving off duty<br>• Greet colleagues in courteous and polite manner at all times<br>• Clean all service areas and ensure no loss or breakage while cleaning</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.</p><br> <p>At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost.<br></p><br> <p>If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.</p><br> <p>The Sales Officer is a person who is responsible for the training of merchants on the use of the our systems and for providing support when necessary.&nbsp;</p><br> <p><br><span>Responsibilities</span></p><br> <p>- Schedule daily meetings with signed leads / existing accounts<br>- Visit stores on a daily basis to provide the necessary support<br>- Share all store credentials with Commercial team<br>- Train merchants on dashboard (Via web / tablet)<br>- Support Account Managers in any further inductions / feature updates<br>- Support merchants whenever there is a bug or malfunction in the system</p><br> <p><span>Requirements</span></p><br> <p>- Problem solving skills and analytical skills<br>- Solid experience with CRM software and MS Office (particularly MS Excel)<br>- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail<br>- Excellent listening, negotiation and presentation skills<br>- Strong verbal and written communication skills<br>- Fluent in Arabic and English<br>- BA/BS degree in Business Administration, Sales or relevant field<br>- Extensive, accurate product knowledge<br>- Tech Savvy</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.</p><br> <p>At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost.<br></p><br> <p>If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.</p><br> <p>The Sales Officer is a person who is responsible for the training of merchants on the use of the our systems and for providing support when necessary.&nbsp;</p><br> <p><br><span>Responsibilities</span></p><br> <p>- Schedule daily meetings with signed leads / existing accounts<br>- Visit stores on a daily basis to provide the necessary support<br>- Share all store credentials with Commercial team<br>- Train merchants on dashboard (Via web / tablet)<br>- Support Account Managers in any further inductions / feature updates<br>- Support merchants whenever there is a bug or malfunction in the system</p><br> <p><span>Requirements</span></p><br> <p>- Problem solving skills and analytical skills<br>- Solid experience with CRM software and MS Office (particularly MS Excel)<br>- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail<br>- Excellent listening, negotiation and presentation skills<br>- Strong verbal and written communication skills<br>- Fluent in Arabic and English<br>- BA/BS degree in Business Administration, Sales or relevant field<br>- Extensive, accurate product knowledge<br>- Tech Savvy</p><br> </div>

<p>Promote and sell the Company's insurance products and services to new and existing clients.<br><br>Generate and qualify new business opportunities through direct client engagement, networking, referrals, and other communication channels.<br><br>Prepare and coordinate insurance quotations and policy information in accordance with Company guidelines.<br><br>Respond promptly to customer inquiries regarding policies, quotations, and claims via telephone, email, or face-to-face communication.<br><br>Maintain accurate customer, prospect, and sales records in the Company's systems.<br><br>Prepare sales documentation and support day-to-day sales activities.<br><br>Implement local marketing initiatives and promotional campaigns to increase brand awareness and market penetration.<br><br>Represent the Company at exhibitions, trade shows, and promotional events to generate new business.<br><br>Comply with Company policies, procedures, and regulatory requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Education:<br>Bachelor's degree in Business Administration, Marketing, Finance, Economics, Insurance, or a related field.<br><br>Professional insurance or<br>sales certifications are an advantage.<br><br>Minimum 3 years of experience in sales and customer service.<br><br>Experience in the Iraqi insurance market is preferred.<br><br>Experience in the insurance or reinsurance<br>brokerage industry is an advantage.<br>Minimum 7 years of progressive experience in sales, business development, or<br>insurance operations.<br>Language Skills: English, Arabic<br><br>Computer Skills: Microsoft Office</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Gender"> <b>Gender</b> </div> <div class="col is-9 p5" data-automation-id="data_Gender"> Female </div> </div>

<p>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.</p><p>The Sales Officer is a person who is responsible for the training of merchants on the use of the our systems and for providing support when necessary.</p><p><b><br></b></p><p><b>Responsibilities</b></p><ul><li>Schedule daily meetings with signed leads / existing accounts</li><li>Visit stores on a daily basis to provide the necessary support</li><li>Share all store credentials with Commercial team</li><li>Train merchants on dashboard (Via web / tablet)</li><li>Support Account Managers in any further inductions / feature updates</li><li>Support merchants whenever there is a bug or malfunction in the system</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Problem solving skills and analytical skills</p><p>Solid experience with CRM software and MS Office (particularly MS Excel)</p><p>Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail</p><p>Excellent listening, negotiation and presentation skills</p><p>Strong verbal and written communication skills</p><p>Fluent in Arabic and English</p><p>BA/BS degree in Business Administration, Sales or relevant field</p><p>Extensive, accurate product knowledge</p><p>Tech Savvy</p>

<p>Timesheet Management Manage and monitor the timesheet process, addressing issues promptly. Ensure proper storage and maintenance of timesheets, both electronically and in hard copy. Documentation and Record Keeping Maintain employees Personal Files, ensuring accurate and updated documentation. Prepare necessary paperwork for new personnel deployment, including Contracts of Employment and other employment forms. Assist the HR Manager in the Stand Up/Ramp Down process for all employee data. HR Operations Ensure electronic filing and hard copy filing is always up to date. Produce demand letters for CR Employees when required. Liaise with local national employees on employee relations matters when necessary. Regulatory Compliance Keep the HR Manager informed of changes in HR regulations within FI &amp; KRG regions. Ensure compliance with HR regulations and professional representation of Control Risks. Confidentiality and Security Uphold confidentiality with sensitive information and implement security measures for data storage. Recruitment and Onboarding Assist in the recruitment process, including coordinating job postings, reviewing resumes, and scheduling interviews. Facilitate the onboarding process for new hires, ensuring accurate completion of all required paperwork. Employee Record Management Maintain accurate and up-to-date employee records, ensuring compliance with company policies and regulations. Monitor and track employee leave, maintaining accurate records and timely communication. General HR Support &amp; Additional Duties Respond to employees queries and provide general support. Perform any other duties assigned by the line manager.</p><p><strong>Desired Candidate Profile</strong></p><p>Essential Bachelor s degree in human resources, Business Administration, or related field. Proven experience in HR administration or similar roles. Strong administrative and organizational skills. Excellent written and verbal communication skills. Familiarity with HRIS (Human Resources Information System). Understanding of labour laws, regulations, and HR compliance. Proficiency in MS Office (Word, Excel, PowerPoint) and relevant software. Attention to detail and ability to handle sensitive information with discretion. Preferred Additional certifications in Human Resources. Previous experience in multinational organizations. Knowledge of recruitment processes and onboarding procedures. Experience with employee relations and conflict resolution. Cultural sensitivity and awareness. Familiarity with onboarding procedures and training coordination. Qualifications and Specialist Skills Recruitment Support: Coordination of job postings, resume screening, and interview scheduling. Onboarding and Offboarding: Facilitation of onboarding processes, including documentation and training coordination. Employee Record Management: Maintenance of accurate and up-to-date employee records. Conflict Resolution: Basic understanding of conflict resolution principles. Cultural Sensitivity: Awareness and ability to navigate cultural differences. Timesheet Management: Managing and monitoring of timesheet processes.</p>

<p>&nbsp;Purpose : </p><ul><li><p><em>To contribute in implementation of the HR operational and HR employee engagement activities in the region. Support the employee life cycle management process and initiatives.&nbsp;</em>&nbsp;</p></li><li><p><em>Offer operational support to the HR Regional Head of the given region in design, development and institutionalization of new HR initiatives / plans and ensure smooth roll-out within budgeted costs and agreed timeline to a healthy work environment.</em>&nbsp;</p></li></ul><br><p><strong>Job Profile </strong></p><p><strong>HR Operations Implementation & Employee Life Cycle Management:</strong>&nbsp;</p><ul><li><p>Support in planning and implementation of key HR initiatives to help the organization become an Employer of Choice.&nbsp;&nbsp;</p></li></ul><ul><li><p>Ensure adherence to all timelines and TAT for Employee Life Cycle – Onboarding & Off Boarding&nbsp;&nbsp;</p></li></ul><ul><li><p>Timely closure of procedures for separated employees&nbsp;&nbsp;</p></li></ul><ul><li><p>Work with Region HR to ensure employee data, engagement, processes, and procedures are adhered with compliance and updated per local regulations timely.&nbsp;&nbsp;</p></li></ul><ul><li><p>Work with Business / Function Heads in execution of HR business plan / engagement activities; embed change into day-to-day working practice and organization culture to build a performance-oriented organization.&nbsp;</p></li></ul><ul><li><p>Continuously supports review and improvement of the HR usage of the tools to reinforce organizational culture.&nbsp;</p></li></ul><ul><li><p>Monitor internal HR systems and databases, with timely submission of reports and analysis of data.&nbsp;&nbsp;</p></li></ul><ul><li><p>Supporting the design and execution of engagement & inclusion programs and initiatives of varying sizes and purposes;&nbsp;</p></li></ul><ul><li><p>Managing segment level budgets for events, partnering with local teams to creatively remain within the allocated budget;&nbsp;</p></li></ul><ul><li><p>Hands on HR partner to the internal communications team, representing the voice of engagement and inclusion.&nbsp;</p></li></ul><ul><li><p>Liaison for event stakeholders: HR leaders, Business leaders, internal and external vendors, and community partners&nbsp;</p></li></ul><ul><li><p>Supporting Employees with the awareness on wellness initiatives taken by VFS&nbsp;</p></li></ul><br><p><strong>Employee Engagement:</strong>&nbsp;</p><ul><li><p>Design, develop and implement programs to continuously engage and motivate staff to achieve superior results in conjunction with the Central Teams.&nbsp;&nbsp;&nbsp;</p></li></ul><ul><li><p>Execute HR Connect initiatives to ensure constant interactions with employees and their respective superiors.&nbsp;&nbsp;</p></li></ul><ul><li><p>Identify employee concerns / grievances / issues proactively, that may cause disruption in near future and initiate corrective actions.&nbsp;</p></li></ul><ul><li><p>Advice and assist Line Managers to implement the performance assessment program and in providing constructive employee feedback.&nbsp;&nbsp;</p></li></ul><ul><li><p>Assist implementation of Reward & Recognition programs and monitor progress / effectiveness of these initiatives with high attention to details on cost and budgets.&nbsp;&nbsp;</p></li></ul><br><p><strong>Organizational Development:</strong>&nbsp;</p><ul><li><p>Work with key stakeholders for implementation and roll-out of various organizational building initiatives.&nbsp;</p></li></ul><ul><li><p>Co-ordinate administration of the employee satisfaction survey and implementing of the recommendations emerging out of the exercise.&nbsp;&nbsp;</p></li></ul><ul><li><p>Monitor the progress of the employee satisfaction survey and trends.&nbsp;</p></li></ul><ul><li><p>Share innovative and technology driven HR solutions&nbsp;&nbsp;</p></li></ul><br><p><strong>Compliance:</strong>&nbsp;</p><ul><li><p>Ensure adherence to all applicable policies, procedures/ regulations and statutory requirements.&nbsp;&nbsp;</p></li></ul><ul><li><p>Ensure compliance to the all VFS Global HR Guidelines / standards set for the employees.&nbsp;</p></li></ul><ul><li><p>Ensure adherence to laid down processes.&nbsp;</p></li><li><p>Any work/assigned alotted apart from above as a special project.</p></li><li><p>Judicious use of natural resources&nbsp;</p></li><li><p>Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.&nbsp;</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong></p><ul><li><p>Bachelor’s degree in human resources, Business Administration, Management, Psychology, or a related field.</p></li><li><p>Master's degree or professional HR certification is preferred.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>Minimum 5 to 7 years of progressive Human Resources experience, with at least 2 to 3 years in an HR Manager or HR Generalist leadership role.</p></li><li><p>Proven experience managing HR operations for a workforce of 100+ employees across multiple locations.</p></li><li><p>Experience in service sectors is an advantage.</p></li><li><p>Demonstrated experience in recruitment, employee relations, performance management, payroll administration, employee engagement, and workforce planning.</p></li></ul><br><p><strong>Knowledge & Skills</strong></p><ul><li><p>Strong knowledge of Iraqi Labor Law, employment regulations, social security requirements, work permit process and HR compliance practices.</p></li><li><p>Experience handling disciplinary actions, grievance management, conflict resolution, and employee relations matters.</p></li><li><p>Strong understanding of talent acquisition, onboarding, training and development, succession planning, and performance management systems.</p></li><li><p>Experience in developing and implementing HR policies, procedures, and organizational initiatives.</p></li><li><p>Proficiency in HRIS systems and Microsoft Office</p></li><li><p>Strong analytical, problem-solving, and decision-making skills.</p></li><li><p>Excellent organizational and project management capabilities.</p></li></ul><p><strong>Leadership Competencies</strong></p><ul><li><p>Proven ability to lead and support a workforce of over 100 employees while partnering with department heads and senior management.</p></li><li><p>Strong interpersonal and communication skills with the ability to build effective relationships across all organizational levels.</p></li><li><p>Ability to manage multiple priorities in a fast-paced and multicultural work environment.</p></li><li><p>High level of integrity, confidentiality, and professional ethics.</p></li></ul><p><strong>Language Requirements</strong></p><ul><li><p>Fluency in <strong>English and Arabic</strong> (written and spoken) is required.</p></li><li><p>Knowledge of Kurdish and Baghdad region is essential</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Labor Relations Team Leader is responsible to supervise the team on the&nbsp;resolution of employee issues, HR communication, staff satisfaction and other related HR initiatives. Performs administrative functions in various personnel policies that affect people at work such as work conditions, performance management, equal opportunities, and absence management and grievance procedures to ensure effective service and encourage harmonious industrial relations in the organization.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Supervise the team in processing, tracking and recording of separation like, Resignation, Termination in various conditions as advised by Labor Operations Manager.</p><br> <p>Support the team in arranging&nbsp;tickets and exit permits from Head Office/Immigration and coordinating with Camps, PMV for deportation of separated workers.</p><br> <p>Ensure prompt preparation of&nbsp;separation documents like resignation, termination for various reason, as per instruction by Operations Manager.</p><br> <p>Process, tracks and records various types of leaves (Annual, Unpaid, Emergency and Sick Leaves) of Staff and Labors including their tickets and exit permits from Head Office and implement through Camps.</p><br> <p>Prepares Worker’s duty resumption related to Annual Leave, Emergency Leave, Sick Leave and arranging all the signatory and information provide to Data Entry Operators for updating the system.</p><br> <p>Confirms through Recruitment Department regarding New Arrivals, actual and accurate recording and reporting the same within Departments like, HR, Operations, Camps and PMV.</p><br> <p>Processes visa requirement like, Blood Group Test, Medical and Fingerprints in coordination with Head Office and Camps.</p><br> <p>Updates master sheet for department records with information of Active Manpower, Leave, Separation and other additional required data on daily basis and distributing among colleagues for routine work.</p><br> <p>Follow up with HR and Payroll Departments regarding Staff related HR issues.</p><br> <p>Receives Employment Contracts for Employee’s Signature and dispatching to HR.</p><br> <p>Process renewal of Worker’s RP, Passport and other related issues.</p><br> <p>Coordinates with HR Department (Head Office) for urgent issues like passport undertaking, RP renewal and healthcare Renewal.</p><br> <p>Prepares reimbursement documents like medical expense related to site accident cases.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Possess advanced knowledge of labor laws, regulations, and collective bargaining agreements to effectively navigate complex labor relations issues.</p><br> <p>Strong negotiation and conflict resolution skills are essential for managing labor disputes, grievances, and contract negotiations with unions or employee representatives.</p><br> <p>Proficiency in communication and interpersonal skills enables effective communication with employees, union representatives, and management to build consensus and resolve conflicts.</p><br> <p>Experience in conducting investigations, mediating disputes, and interpreting labor contracts enhances the ability to address employee grievances and ensure compliance with labor agreements.</p><br> <p>Leadership and strategic planning skills are vital for developing and implementing labor relations strategies that promote positive employee relations and support organizational goals.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Labor Employee Relations L3<br>Grievance Procedures L3<br>Labor Compliance L3<br>Labor Contracts L3<br>SAP ERP Human Resources L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Human Resource or Business Administration<br><br><br><br> </div>

<p><br></p><p>The Safety and Security Officer will report to the Country Director and the Global Head of Safety and Security while working closely with the country Operations Team. Additionally, s/he will liaise with international organizations, other technical experts, state authorities, and other stakeholders as may be requested in line with the job.</p><ul><li><strong>Security Compliance and Framework Implementation</strong> • Develop, implement, and maintain the country safety and security framework in full alignment with ISO 31000, Geneva Call s Global Safety &amp; Security Framework, and global security standards, ensuring regular review and update of security policies, procedures, SOPs, security management plans, evacuation plans, and hibernation procedures. • Promote a strong security culture by ensuring all staff are familiar with and comply with Geneva Call s safety and security policies, SOPs, and mandatory awareness training, while ensuring security measures adequately address diverse staff profiles, operational requirements, and gender-specific risks. • Provide security planning and operational support by optimizing travel, work schedules, events, overnight coverage, and facilities support to maximize staff safety and security, in close coordination with country teams and relevant stakeholders. • Lead emergency preparedness and incident management, under the direction of the Head of Safety and Security, ensuring effective preparedness, response, and coordination during security incidents and emergencies. • Strengthen internal and external security coordination by developing and maintaining a robust network of security contacts and collaborating with internal and external stakeholders to enhance information sharing, support security risk mitigation, and identify opportunities to strengthen the organization s overall security posture.</li><li><strong>Risk Assessment and Security Plan Reviews</strong> • Conduct regular risk assessments for offices, guesthouses, and operational sites. Evaluate, review, and update security management plans, evacuation plans, and hibernation procedures to ensure readiness. Implement structured vulnerability evaluations to identify and mitigate security gaps.</li><li><strong>Incident and Emergency Preparedness</strong> • Lead incident management and emergency preparedness efforts, ensuring contingency plans are in place. Develop national emergency preparedness plans and guide the team in real-time crisis response. Ensure incident reporting mechanisms are functional, capturing security threats and trends. • Contribute to the development of national emergency preparedness plans. • If necessary, support and advise the support team in the event of a humanitarian or security/safety emergency. • Contribute to the development of operational and programmatic contingency plans for different emergency scenarios</li><li><strong>Physical Security and Infrastructure Protection</strong> • Ensure all physical security systems (CCTV, alarms, locks, radios, perimeter security) are operational and maintained. Develop and implement security maintenance schedules and oversee necessary repairs. Conduct physical security risk assessments to ensure compliance with global security standards. • Ensure the physical security systems and equipment are functioning and according to GC s safety and security requirements/ standards. • Ensure that all physical security systems and maintenance schedules are maintained and in good working condition including CCTV, alarms, radios, locks, keys, perimeter doors/gates, etc. Initiate and follow up on all repairs as necessary. • Conduct vulnerability evaluations. • Conduct systematic risk assessments of offices, guesthouses, and other facilities, ensuring compliance with safety and security standards.</li><li><strong>Capacity Building and Training</strong> • Strengthen staff security awareness and preparedness by designing and delivering regular security orientations, training, and awareness sessions on safety and security procedures, humanitarian access, humanitarian principles, and risk mitigation, while fostering a strong security culture across the organization. • Build security capacity across the country programme by identifying training and capacity-building needs, providing ongoing coaching and feedback on safety and security matters, and supporting management in promoting security-focused initiatives and cross-functional collaboration. • Monitor the security environment and provide timely advice by maintaining a robust network of contacts for context analysis, monitoring security developments, and providing regular safety and security updates and recommendations to management. • Support the planning and security of events and operational activities by participating in event security planning, coordinating secure transport and venue arrangements, and ensuring appropriate security measures are in place for safe and successful implementation. • Develop and coordinate security plans and reporting by preparing site security and safety plans, security schedules, transport plans, event reports, and coordinating with internal and external stakeholders, while undertaking additional security-related responsibilities as requested by the Country Director and relevant HQ teams.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education (essential)</strong> • Bachelor s or higher degree in relevant field such as management, or Political/Social Science, International Humanitarian Law or Human Rights or equivalent.</li><li><strong>Education (desirable)</strong> • Training in security management from recognized institutions is an added advantage (such as CSMP by ISMI, or CPP by ASIS).</li><li><strong>Experience (essential)</strong> • At least 6 years work experience for an INGO in a similar role. • Understanding of local context, dynamics and access limitations especially related to gender, disability, religion, tradition, and local norms.</li><li><strong>Experience (desirable)</strong> • Experience with developing and updating security framework for INGOs.</li><li><strong>Job related competencies</strong> • Strong knowledge of security risk management, including security risk assessments, contingency planning, incident management, and the development and implementation of security policies, procedures, and standard operating procedures (SOPs). • Proven ability to analyse complex security contexts, monitor evolving risks, and provide timely, practical security advice to support operational decision-making in conflict-affected environments. • Experience in security training and capacity building, with the ability to develop staff awareness, promote a strong security culture, and deliver training on security procedures, access, humanitarian principles, and emergency preparedness. • Excellent coordination, communication, and stakeholder management skills, with experience liaising with authorities, local communities, humanitarian partners, and other relevant actors to facilitate safe and secure programme implementation. • Strong planning, organizational, and problem-solving skills, with the ability to manage multiple priorities, respond effectively to emergencies, and ensure compliance with organizational security frameworks and humanitarian principles.</li><li><strong>Organizational competencies</strong> • Understanding and respect for humanitarian principles and the organization s vision, mission, and confidentiality. • Flexibility and adaptability. • Collaborative, team-oriented, and solutions-oriented approach.</li><li><strong>Language (essential)</strong> • Full professional proficiency in Arabic and English, written and spoken.</li><li><strong>Language (desirable)</strong> • Knowledge of Kurdish is a plus.</li></ul>