وظائف Asiacell Communications

<p>Support the operation, maintenance and reliability of Data Center telecom infrastructure and equipment to ensure continuous service availability and operational efficiency Perform daily operation and maintenance activities for Data Center telecom infrastructure and equipment. Monitor alarms, equipment status, and system performance, and report abnormalities. Perform preventive and corrective maintenance activities to ensure service continuity and minimize downtime. Install, maintain, and troubleshoot telecom equipment, fiber optic systems, connectivity infrastructure, and tower-mounted equipment within the Data Center site. Support the implementation of approved maintenance activities and Change Requests (CRs).</p><p><strong>Desired Candidate Profile</strong></p><p>A degree or diploma Computer /Software offices English &amp; Arabic languages Communication and Collaboration 0 - 2-year experiences Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Technical Competencies: Data Center Operation &amp; Maintenance Network Monitoring Safety Management Troubleshooting &amp; Technical Problem Solving</p>

<p>Cross-sell, up-sell products, and enrolment in the services in effectively. Satisfying Asiacell customers by leveraging of the existing offers that the customers have. Improve customer relationship management, maximize clients Satisfaction and retention. Answer/handle all incoming calls and respond to customers calls and complaints related to Eshrat Omor program in a very appropriate and professional manner. Management and resolve customer complaints by utilizing all the tools and interfaces. Sell products and place customer orders in the Call Centre interfaces. Maintain a high level of product knowledge (BTL and ATL) so as to advise the customer accurately whenever required, they have to response the queries of Customers on Asiacell products and services. Identify and escalate issues to concerned team leader for immediate solution. Keep searching for increasing customer satisfaction with having more opportunities to make the process more efficient. Troubleshoot customer complaints, to get clear diagnosis of problem and then placing required incident. Document all call information according to standard operating procedures, ticketing. All calls should be rendered clearly to call reasons. Share monthly, weekly and daily performance of the activities and the achievement. Direct and educate Asiacell customers on products and services and how to get utility of service transactions. Upsell and cross sell of products and services based on the targeted base with the chosen offers. Retain risky customers. Adhere to company and department rules and regulations, sticking to agreed code of conducts.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Computer Skills (MS Office)</li><li>Language Skills (Arabic &amp; English)</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership. Building Customer Value.</li><li>Technical Competencies: Customer Communication. Local Language Knowledge. Complaint Management &amp; Resolution. Cross-Selling. Capturing the Voice of the Customer (VoC). Service Quality Monitoring &amp; Compliance.</li></ul>

<p>Carry out different assignments of the financial and operational audits for the company and ensures the work is performed with the professional care and in accordance with the appropriate standards. These different activities involve conducting performance, operational, financial and compliance audits. Perform financial and operational audits in accordance with Asiacell internal audit methodology. Conduct interviews, review documents, audit surveys, compose summary memos, and prepare working papers. Assist in the preparation of the audit programs with appropriate testing mechanisms, execute the audit program, recognize control weaknesses, asses the materiality of these weaknesses, and relate them back to the scope and objective of the audit. Identify, develop, and document audit observations and recommendations for improvement. Assist in communicating the results, findings and recommendations of audit projects in a timely basis to management Follow up the implementation of the audit recommendations in a timely manner, as per the agreed-on follow-up programs. Interact with staff, section heads, and managers and when necessary, with department directors in order to obtain and/or communicate relevant information to achieve the objective/s of the financial &amp; operational audits. Maintain all organizational and professional ethical standards and ensure internal audit activities are carried out in compliance with international standards for the professional practice of internal auditing, IIA code of ethics. Special assignments and investigations. Assists in the conduct of any fraud investigations or any special audit assignments as instructed by Sr. Manager. Assists in communicating the results, findings and recommendations of special assignments/investigations via written reports and presentations on a timely basis to the management Development &amp; improvement program Pursue professional development opportunities, including external and internal training and professional association memberships, and shares information gained with co-workers. Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in accounting or equivalent</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change</li><li>Technical Competencies: Technical Writing and Reporting Critical Thinking Business English International Professional Practices Framework Internal Audit Planning &amp; Execution Business Acumen Telecom Market &amp; Industry Knowledge Digital Technology Knowledge</li></ul>

<p>Provide specialist telecommunications regulatory support for the Company. Prepare communications with the regulator and other governmental entities. Represent the company in meetings/conferences and workshops as per as instructions. Monitor Regulator instructions and telecom law issuance and changes and highlight the risk to regulatory management upon request. Formal relations with different gov. and business stakeholders for business purposes through both professional and personal long terms relationship building. Provide different kind of support (access, acquisition, sales, Environment approval, and VIP requests). participate in the preparation of responses to public consultations, investigations, regulatory audits and other queries issued by the Regulator. . Prepare/follow up different mandatory reports to regulator wither monthly, weekly or Additional natures.</p><p><strong>Desired Candidate Profile</strong></p><p>BSC in Eng. Or legal Strong communication skills, both oral and written. Ability to interact well with team members and other departments Ability to make logical and well-modulated arguments Well-honed problem analysis / problem solving skills Minimum 4 years of experience in similar field including broad management expertise across several functional areas or concentrated knowledge of a particular discipline.</p><ul><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change</li><li>Technical Competencies: Regulatory economics Telecom regulatory management &amp; compliance Project management Problem solving Local language knowledge</li></ul>

<p>Prepare the consultation on the matters required from legal head and give the legal opinions accordingly, be part from legal dep. To handle some of the cases given, make the reports required in this matter, support the legal contracts dep. In terms of national or international contracts. Prepare Provide contract. Studies of laws and legislation support the legal contracts dep. In terms of national or international contracts. attend the courts sessions for the cases given.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree in Legal Department.</li><li>Minimum 3-5 years experience in Legal Field.</li><li>Language skills (Arabic and English, Kurdish)</li><li>Negotiation &amp; Communication &amp; Interpersonal Savvy</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change</li><li>Technical Competencies: Problem Solving Contract Support Litigation Management Documents &amp; Records Management Digital Technology (Legal Aspects) Digital Technology Knowledge Local Language Knowledge Business English</li></ul>

<p>Carry out different assignments of the technical &amp; operational audits for the company and ensures the work is performed with the professional care and in accordance with the appropriate standards. These different activities involve conducting performance, operational, technical and compliance audits Perform technical and operational audits in accordance with Asiacell internal audit methodology. Conduct interviews, review documents, audit surveys, compose summary memos, and prepare working papers. Assist in the preparation of the audit programs with appropriate testing mechanisms, execute the audit program, recognize control weaknesses, asses the materiality of these weaknesses, and relate them back to the scope and objective of the audit. Identify, develop, and document audit observations and recommendations for improvement. Assist in communicating the results, findings and recommendations of audit projects in a timely basis to management. Follow up the implementation of the audit recommendations in a timely manner, as per the agreed-on follow-up programs. Interact with staff, section heads, and managers and when necessary, with department directors in order to obtain and/or communicate relevant information to achieve the objective/s of the financial &amp; operational audits. Interact with staff, section heads, and managers and when necessary, with department directors in order to obtain and/or communicate relevant information to achieve the objective/s of the technical &amp; operational audits. Maintain all organizational and professional ethical standards and ensure internal audit activities are carried out in compliance with international standards for the professional practice of internal auditing, IIA code of ethics. ? Special assignments and investigations. Assists in the conduct of any fraud investigations or any special audit assignments as instructed by superiors. Assists in communicating the results, findings and recommendations of special assignments/investigations via written reports and presentations on a timely basis to the management ? Development &amp; improvement program Pursue professional development opportunities, including external and internal training and professional association memberships, and shares information gained with co-workers. Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor degree in Technology, IT, Telecom or equivalent</li></ul><p><strong>Behavioural Competencies:</strong></p><ul><li>Delivering Results &amp; Fostering Ownership</li><li>Building Customer Value</li><li>Networking &amp; Influencing Collaboratively</li><li>Leading Teams</li><li>Driving Change</li></ul><p><strong>Technical Competencies:</strong></p><ul><li>Technical Writing and Reporting</li><li>Critical Thinking</li><li>Business English</li><li>International Professional Practices Framework</li><li>Internal Audit Planning &amp; Execution</li><li>Business Acumen</li><li>Telecom Market &amp; Industry Knowledge</li><li>Digital Technology Knowledge</li></ul>

<p>Receiving, checking, verification and recording of vendors and employees invoices in ERP system in accordance with company policies &amp; guidelines. Dealers, Shops &amp; Franchisees Invoices &amp; Receipts recording and reconciliation. Sales and Receipts reporting and archiving. Receive the vendor invoices and arrange all the supporting documents for processing the invoice. Review the invoices and matching it with the related PO s and other supporting documents to ensure that all the related documents are in place before processing any invoice. Arrange all necessary invoice approvals as per company policies and procedures before recording the invoice. Prepare the Data Loader for bulk uploading of invoices in ERP. Record vendor invoice in the ERP by completing all the necessary details including but not limited to Vendor Name, Invoice Description, Item, Quantity, Price, Project, Cost Centre, Site &amp; Region. Match vendor invoice in ERP with PO, Contract etc. Define vendor invoice payments terms, payment schedule, penalties, deductions, withholding tax etc. Ensures credit is received / recorded through Debit Memos in ERP. Record vendor advances in ERP as Prepayment Invoices. Adjustment of Prepayment Invoices with Standard Invoices in ERP. Receive request for employee advances both for official and personal purposes. Verify the employee advances approval and other supporting documents as per company policy and procedures. Record employee advances as Prepayment Invoices in ERP. Receive employee invoices and arrange all the supporting documents and approvals for processing the invoice. Record employee invoice in the ERP by completing all the necessary details and adjusting the any outstanding prepayment against the employee. Maintains historical records by filing vendor and employee related documents. Define suppliers in ERP and made any change in supplier mapped data in ERP. Participate in and/or lead projects or events as assigned &amp; in stock inventory or cash counting on monthly basis or quarterly basis or as assigned. Dealers receipt review for checking Receipt Date, Customer Name, Receipt Amount, Bank Account etc. Record Dealers receipts on daily basis in ERP. Check the original receipt with the one recorded in ERP. Resolve issues for recording receipts and reconciling differences, if any. Record Transfer between the dealers invoice and receipt. Record Dealer to Retailer Invoice against Bill payments. Record Dealers commission. Extract the Daily Sales &amp; Receipts Report and organize them for further checking and reconciliations. Share the Daily Sales &amp; Receipts Reports with Finance users and Archiving team. Record all Receipt related to cash box in ERP. Record all Deposit from B2B shop to Bank in ERP and make clearing of B2B Shops and Banks. Record All wire transfer received from Customers on confirmation from Bank team along with their respective Bank charge in ERP and make clearing for wire transfers and Banks. Record all cheques Received from B2B and make clearing for bank and shops in ERP system. Record Receipts after confirmation from bank in ERP. Create receipt from ERP for all cheque and wire transfer and confirmed to Apply with the invoices. Check opening and closing balance in daily Cash in Shop reports and reconcile after resolving differences, if any. Check warehouse orders and daily stock addition in Daily report and reconcile differences, if any. Check ERP transaction report and Billing daily report and reconcile differences, if any. Record all the invoices correctly and on timely basis. Adjustment of all Prepayments / Advances with the respective invoices on timely basis. Define supplier on the same day when request is received. Complete Invoice and Receipts recording on daily basis in ERP. Timely Recording of Dealers and Retailers transaction in ERP. Reconciliation of Receipts on daily basis. Reconciliation of Billing and ERP reports. Timely Sales and Receipt report submission and archiving</p><p><strong>Desired Candidate Profile</strong></p><ul><li>BSC in Accounting or related functions</li><li>Work Experience 0-1 Year in Accounts Payables or related functions</li><li>Language Skills (Arabic, English)</li><li>Microsoft Office Skills (Excel &amp; word)</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change</li><li>Technical Competencies: Accounting Standards Business English Credit &amp; Collection Process Accounting Knowledge MS Office Internal Control</li></ul>

<p>Sell Asiacell products and services, to achieve the enterprise objectives set by the management. Sell Asiacell products and services, to ensure reception of prospects new customers Follow Enterprise Sales procedures &amp; guidelines and get the required documents. Develops a trustworthy relationship with customers and ensure customer satisfaction, Achieves the sales objectives set by the management. Feedback on field expectations. Reporting daily, weekly and monthly visits and activities Arrange visits to ensure proper portfolio coverage Customer complaints management handling Manage activation tools in a professional manner to ensure accurate documents and data submission. Manage the financial payments properly and deposit the collected amounts to related departments to avoid activation suspension actions.</p><p><strong>Desired Candidate Profile</strong></p><p>1-3-year experience in sales Computer skills (MS Office, Email Correspondences, Programming) Good communication, problem solving, negotiation and conflict handling skills Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Technical Competencies: Performance Management &amp; Reporting Telecom Market &amp; Industry Knowledge B2B Sales Planning B2B Product / Portfolio Strategy Development Key Account Management B2B Solution Selling Performance Management &amp; Reporting</p>

<p>Sell Asiacell products and services, to achieve the enterprise objectives set by the management. Sell Asiacell products and services, to ensure reception of prospects new customers Follow Enterprise Sales procedures &amp; guidelines and get the required documents. Develops a trustworthy relationship with customers and ensure customer satisfaction, Achieves the sales objectives set by the management. Feedback on field expectations. Reporting daily, weekly and monthly visits and activities Arrange visits to ensure proper portfolio coverage Customer complaints management handling Manage activation tools in a professional manner to ensure accurate documents and data submission. Manage the financial payments properly and deposit the collected amounts to related departments to avoid activation suspension actions.</p><p><strong>Desired Candidate Profile</strong></p>1-3-year experience in sales Computer skills (MS Office, Email Correspondences, Programming) Good communication, problem solving, negotiation and conflict handling skills Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Technical Competencies: Performance Management &amp; Reporting Telecom Market &amp; Industry Knowledge B2B Sales Planning B2B Product / Portfolio Strategy Development Key Account Management B2B Solution Selling Performance Management &amp; Reporting

<p>Achieve sales target &amp; provide best customer experience to the customers. Selling Sim and Recharge. Replacing Sim. Change ownership. Compensate damaged scratch card. Solving customer problem. Giving information on our new product to the customers. Customer experience for the agents, how to deal with the customer. Train the new staff.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s Degree</li><li>0-3 years experience</li><li>Computer skills (Office)</li><li>Language skills (English and Arabic)</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change.</li><li>Technical Competencies: Customer Communication Performance Management &amp; Reporting Cross-Selling Telecom Market &amp; Industry Knowledge Digital Technology Knowledge</li></ul>

<p>Responsible of RNCs, BSCs, transport (IP &amp; microwave), CME/power maintenance in addition to Operation &amp; maintenance for all sites in area which including all bands 2G,3G &amp; LTE . Site configuration of parameters to follow RF requests, modify TR equipment s, and work on NET echo Field troubleshooting &amp; fix problem for TR microwave, RAN and CME/power. Support to the other department upon requests. Daily Check all BTS &amp; MW, CME clearance alarm, close TKT &amp; resolving and following up all pending issues. Acceptance and on-air new sites or expansions. Daily task O&amp;M follow up. follow up CME maintenance subcontractor. Team work &amp; CR implementations. Network performances &amp; KPI with outage follow up. Daily report to Cluster Supervisor.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>B.sc degree (Telecommunication Engineering or Electrical Engineering or equivalent degree).</li><li>Graduate or 1-year experience.</li><li>Having a Valid Engineers Union ID Card .</li></ul><p>Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change .</p><p>Technical Competencies: Access Network Operations Network Monitoring Problem Solving Service Operations Center (SOC) Technical Writing and Reporting Troubleshooting &amp; Technical Problem Solving.</p>

<p>Responsible to develop, recommend and implement sales plans and strategies to achieve the assigned objectives and Company s goals with high contribution and full accountability on the delivery of his/her team . Establishes sales plans and strategies to Expand the customer base in the market. Ensures proper implementation of Asiacell strategy and departmental goals. Maintains long term and successful relationships with key and strategic customers within his/her teams portfolios. Makes sure that the customers are regularly visited by his/her team members for more business development and creating real value for both Asiacell and the customers Conducts regular performance and competency evaluations for direct reports while delivering constant constructive feedback for higher achievements and further development Effective management of daily operations whilst managing and coaching team to achieve strategic goals. Reviews and gains agreements with focusing on value for Corporate Sales Section to ensure efficient and effective delivery of the required contribution. Develops a highly professional and results oriented sales force capable of achieving, or exceeding, the sales targets in the corporate segments. Liaise with Marketing in identifying market and business opportunities for further business development or the introduction of new products or services that meet the specific requirements of corporate clients. Oversee the development and implementation of special customer care programs that target the individual needs of corporate and VIP clients, and ensure customer satisfaction. Interview and select direct reports and validate hiring decisions for the department</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree- MBA is a plus</li><li>Minimum 3 years on managerial level in similar field</li><li>Language skills (English)</li><li>Computer skills, Microsoft, excel, PowerPoint.</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Shaping Strategy Driving Change .</li><li>Technical Competencies: B2B Sales Planning Bidding &amp; Tendering Process Performance Management &amp; Reporting Partnership Engagement, Execution and Monitoring Telecom Market &amp; Industry Knowledge B2B Solution Selling Negotiation Sales Training and coaching.</li></ul>

<p>Support the handsets and devices business through operational execution, tracking, and reporting, ensuring accurate data, timely follow-ups, and smooth coordination across inventory, logistics, finance, and system processes. The role ensures device availability, process efficiency, and reporting accuracy, while providing basic insights to support decision-making. Maintain and manage device data and tracking systems, ensuring accuracy across portfolio, pricing, inventory, and reports. Prepare and maintain weekly and monthly reports covering device sales, stock, shipments, and KPIs. Track and monitor device inventory aging and stock levels, highlighting issues and following up for resolution. Follow up on logistics shipments, ensuring timely updates on delivery, clearance, and warehouse availability. Maintain shipment and stock tracking files, ensuring up-to-date and accurate reporting. Track and follow up on finance processes (invoices, payments, approvals), ensuring timely completion. Monitor and follow up on internal PR processes, ensuring approvals are completed without delays. Support device order tracking on OEM platforms (e.g., Apple Supply), ensuring visibility on order status and timelines. Prepare and submit OEM reports and forecasting templates, ensuring data accuracy and adherence to deadlines. Manage and follow up on item code creation and ERP product setup, ensuring accurate configuration and timely activation aligned with launches. Provide basic analysis on performance, aging, and stock movement, highlighting key issues and trends. Support cross-functional coordination across supply chain, finance, and marketing to ensure smooth execution of device operations.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in business, Marketing, Economics, or Supply Chain</p><p>3 to 5 years of experience in Marketing, Operations, or Supply Chain...</p><p>2 to 3 years of experience in partner/vendor coordination..., with a proven track record of coordinating with OEMs, distributors, or external technology providers.</p><p>Intermediate to Advanced command of Excel and PowerPoint for operational reporting and tracking.</p><p>Advanced command of Microsoft Excel (Pivot Tables, data modeling, dashboarding) and PowerPoint for executive reporting and data visualization.</p><p>Excellent proficiency in both English and Arabic (written and verbal) to ensure effective communication with international vendors and local cross-functional teams.</p><p>Behavioural Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Shaping Strategy Driving Change</p><p>Technical Competencies: Telecom Market &amp; Industry Knowledge Market Segmentation Product / Portfolio Strategy Development Performance Management &amp; Reporting Analytical Thinking Creative Thinking Business Acumen</p>