وظائف موظف العمليات في العراق

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Handle and resolve customer inquiries and transaction-related issues efficiently to minimize service disruptions and ensure a seamless experience. Process, track, and manage customer cases through multiple communication channels and ticketing systems, maintaining accurate records for auditing purposes. Utilize internal operational systems and core platforms to manage customer requests and resolve technical or transactional issues. Prepare and analyze operational reports to monitor performance, identify trends, and support data-driven decisions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree. Minimum 1 year of experience in operations, preferably financial services. Experience in related operations sectors like (Banking, FinTech, E-Payment, ISP, E-Commers ). Excellent verbal and written communication skills in both English and Arabic.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Contract Length : 12 months with possibility to extension Project Country: Iraq Location : Prague/Erbil Iraq, based in Prague with approximately quarterly (1/3 of working time) travels to Erbil/Iraq Line Manager: Deputy Regional Director for Middle East Position Summary As PIN s team leader for the Iraq Project Country, the CR will be directly representing PIN at meetings with authorities, financial institutions , ensuring smooth relations and compliance with legislation, registration, and financial requirements with both the Kurdish and Federal Iraqi governments. The role will also cover oversight of program and operational functions of HR, procurement and logistics, security management, and work closely in partnerships with the regional staff at HQ. The role provides strategic oversight of programme implementation and serves as PIN s primary representative with donors and external stakeholders. Key priorities include identifying and securing new funding opportunities, establishing strategic implementation partnerships, and guiding PIN through a critical transition as humanitarian funding declines and new opportunities emerge though tenders, government partnerships, and development-focused financing. The Country Representative will support the programme s alignment with the Durable Solutions and Area-Based Coordination frameworks , as well as national development priorities and the Iraqi Ministry of Planning s strategic vision. The CR line manages the Program Manager &amp; Program Coordinator, MEAL Officer, Operation Officer, Finance &amp; Administrative Manager. Duties and responsibilities Strategic Leadership and Coordination • Represents PIN in Iraq regional and federal authorities, donors, humanitarian coordination mechanisms, UN agencies, Alliance 2015 members, other INGOs; • Ensures alignment of the Project Country (PC) with PIN HQ requirements, initiative, and strategies; • Monitors and analyses the political, humanitarian and socio-economic context. Based on the analysis and in collaboration with the Field team and HQ, review the missions strategies, the identification of funding opportunities, and contribute to the design of initiatives and new projects; • Ensures program, fundraising, and partnership engagement align with PC strategy within the thematic pillars of education, civic society and inclusive governance, livelihoods and economic empowerment, and climate adaptation; • Works with the Regional Grants Focal Points and/or IFU to identify and actively pursue new funding opportunities and explore different funding mechanisms (bilateral funding, consortiums, private funding, foundations, and other non-traditional donors etc.); • Engages in humanitarian advocacy initiatives and policy dialogues and oversees internal and external communications; • Ensures efficient internal coordination at the mission level and with HQ, reporting to the Deputy Regional Director, and working closely with the Institutional Fundraising Unit, Program Strategy &amp; Impact Department, Compliance, Regional Logistics Coordinator and the Regional Head of Systems and Operations; • Leads the Iraq PC and provides senior management capacity for the PC office. • Ensures expats who are stationed in Erbil receive the requisite duty of care while deployed on behalf of PIN. Program Oversight • Ensures the conditions (cooperation in between well-staffed departments in place, logistics for operations in the field, etc.) for good project management/implementation are in place and navigates Program managers/coordinators towards quality programming and program development (proper use of project tools and planning to achieve targets); • Ensures good staffing situation in the department; • Ensures effective coordination and communication is established between program team and donors; • Supports Program managers in monitoring progress of project timelines, identifying risks, and troubleshooting solutions with program staff; • Ensures PMs are trained and equipped with PIN finance systems and procedures in order to maintain spending targets and financial accountability; • Seeks - jointly with the Program managers - ways to drive innovative programming solutions in cooperation with PIN s Program Strategy &amp; Impact Department (PSI), to identify PIN s niche in-country and fundraise; • Oversees directions given to the local partnership agenda seeking opportunities to identify and develop national partners who align with the CP programmatic pillars and geographic priorities (driven primary by assigned Program staff and Global Partnerships Advisor). Operations Oversight • Provides leadership and oversight to the IRQ CP by supporting deployed staff through promotion of team spirit and staff conflict management; • Ensures the country budget is being spent in line with internal agreements and that no additional costs are being born Country Representative is an owner of the mission budget • Promotes a culture of respect, personal responsibility, transparency, openness; • Actively represents the CP at the meetings with the governmental authorities, financial institutions and others; • Ensures that systems and operations support the implementation of the CP strategy and that procedures and regulations are implemented in full transparency and in accordance with donor and PIN rules; • Ensures adequate staffing of all supervised departments in order to achieve efficient delivery of People in Need s (PIN) CP; • Ensures that staff have developed capacity building plans and are held accountable to their own learning needs; • In coordination and with the support of the Finance CP Coordinators on HQ level, oversees the mission economy; • Supports cooperation of the CP departments during strategy, audit, CP reviews; Supports coordination of CP based operations department with HQ support focal points such as Regional Logistics and HR Coordinators •&nbsp;</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Significant previous experience with managing finance, logistics and procurement and HR;</li><li>Experience with team management and supervision, and interest in building capacity of local staff;</li><li>Experience of working in a humanitarian and/or development organization, including in developing and delivering processes/procedures and policies compliant with main international donors (previous experience with EU funding and UN is an asset);</li><li>Experience leading the design and writing of high-quality proposals aligned with donor priorities and organizational strategy;</li><li>Excellent communication skills, fluent spoken and written English;</li><li>IT literacy, advanced knowledge of MS Excel;</li><li>Strong coordination, critical analysis and problem-solving skills;</li><li>Responsible and systematic, and ability to organize and plan effectively;</li><li>Ownership, independence, proactive approach, flexibility;</li><li>Ability to work in difficult conditions and under pressure.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><p>Organizational Context and Scope Under general guidance of the Chief of Mission (CoM)/DCOM in Iraq and general guidance of the Head of the Mobility Pathways and Inclusion Division, and the overall supervision of the National Programme Officer, and the direct supervision of the operation officer, the candidate will perform the following duties</p><p>Assist in the daily administrative tasks of the MPI team, including drafting of forms and templates (reports, questionnaires, surveys, profiles and, application, feedback and interviewing and monitoring forms) Coordinate budgetary and other statistical data of MPI expenses with officers in ch arge, on a regular basis and suggests reallocations of resources and implements the reallocations as necessary. Coordinate off-site trainings, workshops, field visits and other program related activities in terms of logistical and operational support. Liaise with national and international officers on administration, financial, logistics and operational matters in support of programme activities. Raise purchase requisition and liaise with other IOM staff members on administration, financial, logistics and operational matters in support of program activities. Provide information and coordination on the program as requested and draft minutes of meetings, reports (external and internal reports) and other written materials/documents related to the programme deliverables. Assist in coordination with the various department including ICT Organize and keep project files and documents according to an established filing system. Support the implementation of IOM activities in a participatory, culturally- and gender-sensitive manner. Travel on duty to Iraq, based on the needs of the programme. Perform such other duties as may be assigned by the programme management</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><b>Education</b> Bachelor s degree in business management and administration, economics or in a related filed from accredited academic institution with 3 years of relevant professional experience Completed High School degree from accredited academic institution with 5 years relevant professional experienc Accredited Universities are those listed in the UNESCO World Higher Education Database.</li><li><b>Experience</b> Experience in communicating and working with a wide range of actors, including people of culturally diverse backgrounds, government and authorities, humanitarian actors (UN agencies and NGOs). Experience working in development or humanitarian programming (specifically in International or National NGO/UN) is an asset</li><li><b>Skills</b> Computer literacy with specific proficiency in Microsoft applications to include Power BI. Reliable, efficient, high level of professionalism, and organizational skills. Good analytical skillsfor financial data,strong sense of details and accuracy. Ability to prepareclear and concise reports. Experience in data management and visualization to include knowledge in using power BI Administrative coordination and Logistics/event coordination Teamwork and professionalism</li><li><b>Languages</b> All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English and Arabic is required (oral and written) Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li><li><b>Required Competencies</b> IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</li><li><b>Values</b> - all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage : Demonstrates willingness to take a stand on issues of importance. Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li><li><b>Core Competencies behavioural indicators Level 1</b> Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li><li><b>Managerial Competencies behavioural indicators Level 2, if with direct reports</b> Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential. Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential. Building Trust : Promotes shared values and creates an atmosphere of trust and honesty. Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction. Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Near East Foundation (NEF)</span></p><br> <p><span><span>Title: </span>Director of Programs and Operations – Iraq</span></p><br> <p><span><span>Unit: </span>Senior Management<span><br>Reports to: </span>Interim Country Director / Chief operation Officer<span><br>Duty Station: </span>Iraq<span><br>Travel: </span>Frequent travel within Iraq as required</span></p><br> <p><span>Position Description</span></p><br> <p><span>The Director of Programs and Operations – Iraq is a senior national leadership position responsible for the day-to-day management, coordination, and oversight of NEF’s programs and operations across Iraq. The role will support the effective implementation of NEF’s portfolio while ensuring strong operational systems, donor compliance, partnership management, and coordination with national and local stakeholders.</span></p><br> <p><span>Working under the supervision of the Interim Country Director/Chief operation Officer and in close coordination with regional and global support teams, the Director of Programs and Operations will provide leadership to program and operational teams in Iraq and contribute to strengthening NEF’s locally led presence, partnerships, and institutional positioning in the country.</span></p><br> <p><span>The position will play a key role in ensuring continuity, quality implementation, operational oversight, and relationship management with local authorities, partners, and coordination structures, while supporting the gradual transition toward strengthened localized leadership and sustainable country operations.</span></p><br> <p><span>Key Responsibilities</span></p><br> <p><span>Program Oversight and Coordination:</span></p><br> <ul> <li><span>Oversee the day-to-day implementation of NEF programs and projects across Iraq, ensuring activities are delivered effectively, on time, and in compliance with donor and organizational requirements.</span></li> <li><span>Support coordination between program, finance, procurement, logistics, MEAL, and administrative teams to ensure smooth project implementation.</span></li> <li><span>Monitor project progress, implementation challenges, and operational risks, and support timely problem-solving and adaptive management.</span></li> <li><span>Ensure project workplans, implementation targets, reporting timelines, and operational priorities are regularly monitored and updated.</span></li> <li><span>Support the quality and consistency of program implementation across different geographic locations and partnerships.</span></li> <li><span>Contribute to internal coordination and planning processes related to Iraq operations and programming.</span></li> </ul> <p><span>Operations and Compliance:&nbsp;</span></p><br> <ul> <li><span>Oversee country-level operational functions and ensure compliance with NEF internal policies, donor regulations, and relevant Iraqi legal and administrative requirements.</span></li> <li><span>Support procurement planning and oversee procurement and logistics processes in coordination with relevant teams.</span></li> <li><span>Ensure appropriate management and utilization of project assets, offices, and operational resources.</span></li> <li><span>Coordinate with finance teams on budget monitoring, expenditure tracking, operational forecasting, and financial compliance.</span></li> <li><span>Support risk management, safety, security, and duty of care measures for staff, offices, and operations.</span></li> <li><span>Ensure operational documentation, approvals, and filing systems are maintained in line with donor and organizational standards.</span></li> </ul> <p><span>Grants and Partnership Management:</span></p><br> <ul> <li><span>Support the effective management of grants, contracts, donor compliance requirements, and reporting processes.</span></li> <li><span>Oversee timely preparation and review of internal and donor reports in coordination with program and support teams.</span></li> <li><span>Maintain close coordination with national NGOs, civil society organizations, local institutions, and implementing partners.</span></li> <li><span>Support partnership management processes, including coordination, follow-up, monitoring, and capacity strengthening where needed.</span></li> <li><span>Coordinate with relevant Iraqi authorities, including DNGO and other applicable governmental entities, to support operational compliance and maintain required approvals and registrations.</span></li> <li><span>Support communication and coordination with donors, working groups, and coordination forums in alignment with NEF leadership guidance.</span></li> </ul> <p><span>Representation and External Coordination:</span></p><br> <ul> <li><span>Represent NEF in meetings, coordination platforms, technical working groups, and stakeholder engagements at the national and governorate levels, as delegated.</span></li> <li><span>Maintain professional working relationships with governmental stakeholders, donors, local authorities, civil society actors, UN agencies, and private sector partners.</span></li> <li><span>Support the identification of operational and programmatic opportunities that contribute to the continuity and sustainability of NEF’s Iraq portfolio.</span></li> <li><span>Contribute to maintaining NEF’s positive institutional presence and partnerships across Iraq.</span></li> </ul> <p><span>Staff Management and Team Leadership</span></p><br> <ul> <li><span>Supervise and support program and operations staff in Iraq and promote effective coordination and teamwork across departments.</span></li> <li><span>Support staff performance management processes, including work planning, objective setting, follow-up, mentoring, and regular feedback.</span></li> <li><span>Foster a collaborative, accountable, respectful, and solutions-oriented working environment.</span></li> <li><span>Coordinate with HR and senior management on recruitment, onboarding, staffing needs, and staff well-being.</span></li> <li><span>Promote safeguarding, inclusion, staff care, and professional conduct across all teams and operations.</span></li> </ul> <p><span>Qualifications and Experience</span><br></p><br> <ul> <li><span>University degree in business administration, international development, management, social sciences, or a related field.</span></li> <li><span>Minimum 7–10 years of relevant professional experience in program and operations management within humanitarian, development, or recovery contexts.</span></li> <li><span>Strong experience managing operations, grants, compliance, procurement, administration, and multi-sector projects.</span></li> <li><span>Demonstrated experience working with international NGOs, donors, local partners, and governmental stakeholders in Iraq.</span></li> <li><span>Good understanding of the Iraqi operational, administrative, and regulatory environment, including coordination with DNGO and relevant authorities.</span></li> <li><span>Experience managing teams and coordinating across multiple departments and geographic locations.</span></li> <li><span>Strong organizational, communication, coordination, and problem-solving skills.</span></li> <li><span>Fluency in Arabic and professional working proficiency in English required.</span></li> </ul> <p><span>Preferred Qualifications</span></p><br> <ul> <li><span>Previous experience in senior management or deputy leadership roles within Iraq.</span></li> <li><span>Experience working in complex and multi-governorate operational environments.</span></li> <li><span>Familiarity with donor-funded programming, compliance requirements, and partnership management.</span></li> <li><span>Experience supporting localization, institutional strengthening, and capacity development initiatives.</span></li> </ul> <p><span><span>NEF will accept applications on a rolling basis until the position is filled. Interested candidates are encouraged to apply as soon as possible. The deadline will be on May 28, 2026</span>.</span></p><br> <p><span><span><span>To apply</span></span><span>:</span></span></p><br> <p><span>Please apply by submitting the following documents:</span><br></p><br> <ol> <li><span><span>Cover letter outlining relevant experience and skills based on the requirements outlined above;</span></span></li> <li><span><span>Curriculum Vitae;</span></span></li> <li><span><span>List of three references (including one from current, or most recent, employer).</span></span></li> </ol> <p><span><span>Applicants are strongly encouraged to familiarize themselves with the Near East Foundation by visiting the NEF website at&nbsp;</span>www.neareast.org<span>.</span></span></p><br> <p><span><span>The Near East Foundation promotes Equal Opportunities for all applicants seeking employment and NEF employees.</span></span></p><br> <p><span><span>Females are strongly encouraged to apply.</span></span></p><br> <p><span><span>Please note only shortlisted candidates will be contacted.</span></span></p><br> <p><span><span>Pre-employment Checks</span></span></p><br> <p><span>Any Employment with the Near East Foundation will be subject to the following checks prior to start&nbsp;date:</span></p><br> <ul> <li><span><span>A satisfactory Restricted Party Screening;</span></span></li> <li><span><span>Receipt of satisfactory references;</span></span></li> <li><span><span>Proof of eligibility to work in the national location for this role.</span></span></li> </ul> <p><span><span>NEF's strength is its people.</span>&nbsp;Our team is our fuel to achieving the innovation, quality programming, community focus, mutual trust, sustainability, and learning needed to realize our mission. To help our team thrive, we support a working structure that prioritizes flexibility, personal commitments, and staff well-being while promoting a work culture of teamwork, collaboration, respect, integrity, and excellence.</span></p><br> <p><span><span>As an international organization, we value a truly diverse workforce and prioritize a culture of inclusivity and belonging</span>. We strive to create a high-achieving work environment informed by different cultures, perspectives, and experiences. With a commitment to diversity, equality, equity, and inclusion in all we do, our aim is to ensure that people feel heard, protected, and empowered to contribute to NEF's mission from day one.</span></p><br> </div>