وظائف مايكروسوفت ديناميك - بغداد العراق

<br><b>Role Purpose<br></b>Zain Iraq activly recruting to hire a IT PMO Expert who is responsible for managing and delivering assigned IT, digital, and business transformation projects while supporting the governance and operational activities of the IT PMO. The role is accountable for end-to-end project planning, execution, monitoring, reporting, stakeholder management, risk management, and successful delivery of projects in accordance with organizational standards. The position requires hands-on experience in Agile, Waterfall, and Hybrid project delivery methodologies, while ensuring effective governance, executive reporting, and business value realization.<br><b><br>Responsibilities<br></b><br>End-to-end coordination of IT, digital, and business transformation projects.<br><br>Manage assigned projects throughout the complete project lifecycle from initiation, planning, execution, monitoring &amp; controlling through to successful project closure.<br><br>Develop and maintain project plans, schedules, milestones, budgets, resource plans, and project documentation.<br><br>Coordinate with business, technology, customer experience, finance, procurement, legal, regulatory, and external vendors to ensure successful project delivery.<br><br>Monitor project progress against approved plans and proactively manage project scope, timelines, quality, cost, and resources.<br><br>Identify, assess, and manage project risks, issues, assumptions, dependencies, and change requests, ensuring timely escalation where required.<br><br>Facilitate project governance meetings, steering committee meetings, project reviews, and prepare Minutes of Meeting (MoMs), action trackers, executive dashboards, and status reports.<br><br>Manage stakeholder communication and ensure alignment between business objectives and project deliverables.<br><br>Apply Agile, Waterfall, and Hybrid project management methodologies based on project requirements.<br><br>Participate in Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Sprint Retrospectives, and Backlog Refinement sessions.<br><br>Coordinate User Acceptance Testing (UAT), deployment planning, business readiness, change management, and project handover activities.<br><br>Track project financials, resource utilization, procurement activities, vendor deliverables, and contractual milestones.<br><br>Ensure compliance with IT PMO governance, project management methodologies, organizational policies, audit requirements, and stage-gate approval processes.<br><br>Maintain project documentation, project repositories, RAID logs, lessons learned, and project metrics using PM tools such as JIRA, Confluence, MS Project, or equivalent platforms.<br><br>Support the Head of IT PMO in portfolio reporting, executive presentations, PMO process improvements, governance initiatives, and continuous enhancement of project management practices.<br><br>Contribute to the development and standardization of PMO templates, methodologies, best practices, and project governance frameworks.<br><b><br>Education, Experience, and Competencies<br><br>Education<br></b><br>Bachelor's degree or Above<br><b><br>Experience</b><br><br>3 5 years of experience in IT Project Management, PMO, Technology Delivery, or Digital Transformation projects.<br><br>Experience managing IT, telecom, enterprise applications, infrastructure, digital, or business transformation projects.<br><br>Hands-on experience in managing projects using Agile (Scrum/Kanban), Waterfall, and Hybrid project management methodologies.<br><br>Experience in project planning, scheduling, budgeting, resource management, risk management, and stakeholder management.<br><br>Experience working with cross-functional teams and external vendors.<br><br>Experience preparing executive dashboards, project status reports, governance documentation, and steering committee presentations.<br><br>Familiarity with IT project lifecycle management, SDLC, and change management processes.<br><br>Experience in telecom or enterprise environments is preferred.<br><br>Experience using project management tools such as JIRA, Confluence, Microsoft Project, Azure DevOps, Smartsheet, or equivalent platforms.<br><br>Professional certifications such as PMP , PRINCE2 , Certified Scrum Master (CSM ) or equivalent are considered an advantage.<br><b><br>Competencies<br><br>Behavioral</b><br><br>Serving our Customers<br><br>Achievement Driven<br><br>Teamwork<br><br>Information Seeking<br><br>Problem Solving and Creativity<br><br>Relationship Building<br><br>Initiative<br><b><br>Technical<br></b><br>Human Resources Management<br><br>Financial Management<br><br>Project / Program Management<br><br>Performance Management<br><br>Oral &amp; Written Communication<br><br>Managing Information<br><br>Technology Application<br><br>Strategic Planning and Thinking<br>IDE Competency<br><br>Courage to Engage<br><br>Addressing Bias<br><br>Allyship<br><br>

<p><br></p><p>How can you make a difference?</p><p>The purpose of this national consultancy is to support the UNICEF Iraq Country Office (CO) in advancing evidence generation and capacity strengthening on Public Financing for Children (PF4C) within the education sector. The consultancy will work closely with the Ministries of Education (MoE) in Federal Iraq and Kurdistan Region of Iraq (KRI) and their General Directorates of Education (GDoEs) at the sub-national level to strengthen public finance management (PFM) practices and promote more equitable, efficient, and child-centred investments in education, with a particular focus on early childhood education (ECE) and pre-primary education. PFM is a critical enabler for realizing children s rights and improving their well-being, particularly in the education sector. Transparent, equitable, and efficient allocation and utilization of public resources are essential to ensure that children benefit from government budgets, policies, and programmes. This is especially important in ECE, where underinvestment and unequal access continue to limit developmental opportunities and contribute to long-term inequalities.</p><p>The consultancy aligns with the priorities outlined in the Iraq National Education Strategy (INES) 2020-2030, particularly Pillar 3: Governance, Educational Management and Finance, which emphasizes strengthening the legislative, administrative, planning, and financial capacities of the education system to improve education service delivery. Recognizing that PF4C implementation and advocacy must remain responsive to evolving government processes, policy opportunities, and sector priorities, the consultancy will adopt a flexible and adaptive approach. While the overarching objective of the assignment is to support government systems in becoming more transparent, equitable, efficient, and results-oriented in the allocation and use of public resources for children in education, a key focus for this assignment will be the development of a PFM/PF4C framework for education, capacity building of key MoE and GDoE staff in PFM, and facilitating UNICEF s high-level advocacy for PFM grounded in the principles of equity, efficiency, transparency, and accountability.</p><p>In practical terms, the consultancy will support the collection of education financing and expenditure data at both national and sub-national levels to inform PF4C evidence generation, policy dialogue, advocacy efforts, and capacity building. In this context, the Ministry of Finance (MoF) will serve as a key counterpart for the success of this assignment, particularly for budgetary data collection and engagement on public financing processes. In addition, the consultant will support the design and implementation of a series of capacity strengthening activities for relevant MoE and GDoE staff through training, coaching, mentoring, and technical support on PF4C and education financing.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in economics, public policy, business, public administration, or any other relevant subjects.</li><li>A higher degree is preferred.</li><li>At least five years of relevant professional experience is required.</li><li>Experience working within national financial institutions, including if possible the MoF.</li><li>Experience in institutional capacity building including training, coaching, and mentoring.</li><li>Fluency in Arabic (for analysis of budget documentation, policy documents and engagement with the Iraqi government)</li><li>Proficiency in English (for writing, presentations and communication with UNICEF and international consultant).</li><li>Very good knowledge of PFM systems, budget system, budget cycles, and fiscal frameworks in Iraq.</li><li>Understanding of social sectors, with special emphasis on education in Iraq.</li><li>Strong interpersonal skills and diplomatic acumen for direct engagement with both senior and technical-level government officials and other stakeholders.</li><li>Advanced knowledge of the MS Office/Microsoft 365 suite of applications (especially Excel and PowerPoint).</li><li>Fluency in Kurdish is an advantage.</li><li>Knowledge of and experience in PF4C is a strong advantage.</li><li>Prior experience of working with UN organizations</li></ul>

<p>Receiving, checking, verification and recording of vendors and employees invoices in ERP system in accordance with company policies &amp; guidelines. Dealers, Shops &amp; Franchisees Invoices &amp; Receipts recording and reconciliation. Sales and Receipts reporting and archiving. Receive the vendor invoices and arrange all the supporting documents for processing the invoice. Review the invoices and matching it with the related PO s and other supporting documents to ensure that all the related documents are in place before processing any invoice. Arrange all necessary invoice approvals as per company policies and procedures before recording the invoice. Prepare the Data Loader for bulk uploading of invoices in ERP. Record vendor invoice in the ERP by completing all the necessary details including but not limited to Vendor Name, Invoice Description, Item, Quantity, Price, Project, Cost Centre, Site &amp; Region. Match vendor invoice in ERP with PO, Contract etc. Define vendor invoice payments terms, payment schedule, penalties, deductions, withholding tax etc. Ensures credit is received / recorded through Debit Memos in ERP. Record vendor advances in ERP as Prepayment Invoices. Adjustment of Prepayment Invoices with Standard Invoices in ERP. Receive request for employee advances both for official and personal purposes. Verify the employee advances approval and other supporting documents as per company policy and procedures. Record employee advances as Prepayment Invoices in ERP. Receive employee invoices and arrange all the supporting documents and approvals for processing the invoice. Record employee invoice in the ERP by completing all the necessary details and adjusting the any outstanding prepayment against the employee. Maintains historical records by filing vendor and employee related documents. Define suppliers in ERP and made any change in supplier mapped data in ERP. Participate in and/or lead projects or events as assigned &amp; in stock inventory or cash counting on monthly basis or quarterly basis or as assigned. Dealers receipt review for checking Receipt Date, Customer Name, Receipt Amount, Bank Account etc. Record Dealers receipts on daily basis in ERP. Check the original receipt with the one recorded in ERP. Resolve issues for recording receipts and reconciling differences, if any. Record Transfer between the dealers invoice and receipt. Record Dealer to Retailer Invoice against Bill payments. Record Dealers commission. Extract the Daily Sales &amp; Receipts Report and organize them for further checking and reconciliations. Share the Daily Sales &amp; Receipts Reports with Finance users and Archiving team. Record all Receipt related to cash box in ERP. Record all Deposit from B2B shop to Bank in ERP and make clearing of B2B Shops and Banks. Record All wire transfer received from Customers on confirmation from Bank team along with their respective Bank charge in ERP and make clearing for wire transfers and Banks. Record all cheques Received from B2B and make clearing for bank and shops in ERP system. Record Receipts after confirmation from bank in ERP. Create receipt from ERP for all cheque and wire transfer and confirmed to Apply with the invoices. Check opening and closing balance in daily Cash in Shop reports and reconcile after resolving differences, if any. Check warehouse orders and daily stock addition in Daily report and reconcile differences, if any. Check ERP transaction report and Billing daily report and reconcile differences, if any. Record all the invoices correctly and on timely basis. Adjustment of all Prepayments / Advances with the respective invoices on timely basis. Define supplier on the same day when request is received. Complete Invoice and Receipts recording on daily basis in ERP. Timely Recording of Dealers and Retailers transaction in ERP. Reconciliation of Receipts on daily basis. Reconciliation of Billing and ERP reports. Timely Sales and Receipt report submission and archiving</p><p><strong>Desired Candidate Profile</strong></p><ul><li>BSC in Accounting or related functions</li><li>Work Experience 0-1 Year in Accounts Payables or related functions</li><li>Language Skills (Arabic, English)</li><li>Microsoft Office Skills (Excel &amp; word)</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change</li><li>Technical Competencies: Accounting Standards Business English Credit &amp; Collection Process Accounting Knowledge MS Office Internal Control</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.</p><br> <p>At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost.<br></p><br> <p>If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.</p><br> <p><br>The Sales Officer is a person who is responsible for the training of merchants on the use of the our systems and for providing support when necessary.&nbsp;</p><br> <p><br><span>Responsibilities</span></p><br> <p>- Schedule daily meetings with signed leads / existing accounts<br>- Visit stores on a daily basis to provide the necessary support<br>- Share all store credentials with Commercial team<br>- Train merchants on dashboard (Via web / tablet)<br>- Support Account Managers in any further inductions / feature updates<br>- Support merchants whenever there is a bug or malfunction in the system</p><br> <p><span>Requirements</span></p><br> <p>- Problem solving skills and analytical skills.<br>- Solid experience with CRM software and MS Office (particularly MS Excel).<br>- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.<br>- Excellent listening, negotiation and presentation skills.<br>- Strong verbal and written communication skills.<br>- Fluent in Arabic and English.<br>- BA/BS degree in Business Administration, Sales or relevant field.<br>- Extensive, accurate product knowledge.<br>- Tech Savvy.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.</p><br> <p>At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost.<br></p><br> <p>If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.</p><br> <p><br>The Sales Officer is a person who is responsible for the training of merchants on the use of the our systems and for providing support when necessary.&nbsp;</p><br> <p><br><span>Responsibilities</span></p><br> <p>- Schedule daily meetings with signed leads / existing accounts<br>- Visit stores on a daily basis to provide the necessary support<br>- Share all store credentials with Commercial team<br>- Train merchants on dashboard (Via web / tablet)<br>- Support Account Managers in any further inductions / feature updates<br>- Support merchants whenever there is a bug or malfunction in the system</p><br> <p><span>Requirements</span></p><br> <p>- Problem solving skills and analytical skills<br>- Solid experience with CRM software and MS Office (particularly MS Excel)<br>- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail<br>- Excellent listening, negotiation and presentation skills<br>- Strong verbal and written communication skills<br>- Fluent in Arabic and English<br>- BA/BS degree in Business Administration, Sales or relevant field<br>- Extensive, accurate product knowledge<br>- Tech Savvy</p><br> </div>

<p> <strong>About Zaincash </strong> </p> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq. </p> <p> </p> <p> <strong>Responsibilities:</strong> </p> <p>Responsible for conducting KYC review and approval for new and updated wallet requests, and accurately recording related technical issues and screening alerts in Google Sheets with full details.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s graduate, basic computer skills and familiarity with MS Excel, with good attention to detail</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Responsible for conducting KYC review and approval for new and updated wallet requests, and accurately recording related technical issues and screening alerts in Google Sheets with full details.<br> Bachelor’s graduate, basic computer skills and familiarity with MS Excel, with good attention to detail</span> </div>

<p>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.</p><p>An Online Account Manager is a person who is responsible for the management of sales and relationships with merchant exclusively through virtual. This role requires a strong focus on tele sales skills and exceptional customer support to ensure client satisfaction. They are assigned a company's existing merchant's accounts.</p><p>Responsibilities:</p><ul><li>Serve as the lead point of contact for all Merchants on account management matters.</li><li>Handle and nurture client relationships exclusively through phone and online communication.</li><li>Utilize effective tele sales techniques to drive account growth and revenue.</li><li>Ensure the timely and successful delivery of our solutions according to merchant needs and objectives.</li><li>Demonstrate proficiency in using online platforms, CRM systems, and other digital tools.</li><li>Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues.</li><li>Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to Toters platform and highlighting to existing customers the value of being on our platform.</li><li>Collaborate with the Business Development team to identify and grow opportunities.</li><li>Communicating with merchants to understand their needs and explain product value.</li><li>Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues</li><li>Maintaining updated knowledge of company products and services.</li><li>Resolving complaints and preventing additional issues by improving processes.</li><li>Identifying industry trends.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong></p><ul><li>BA/BS degree in Business Administration, Sales or relevant field.</li><li>Proven experience in tele sales, account management, or a related field.</li><li>Strong customer support and problem-solving skills.</li><li>Conduct online training sessions to educate clients about products and services.</li><li>Solid experience with CRM software and MS Office (particularly MS Excel).</li><li>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.</li><li>Exceptional virtual communication skills and responsiveness.</li><li>Strong verbal and written communication skills.</li><li>Technical proficiency in using online platforms and digital tools.</li><li>Good command of English and Arabic (oral and written).</li><li>Extensive, accurate product knowledge.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. An Online Account Manager is a person who is responsible for the management of sales and relationships with merchant exclusively through virtual. This role requires a strong focus on tele sales skills and exceptional customer support to ensure client satisfaction. They are assigned a company's existing merchant's accounts.</span></p><br> <p><span>&nbsp;<u><span>Responsibilities:</span></u></span></p><br> <ul> <li><span>Serve as the lead point of contact for all Merchants on account management matters.</span></li> <li><span>Handle and nurture client relationships exclusively through phone and online communication.</span></li> <li><span>Utilize effective tele sales techniques to drive account growth and revenue.</span></li> <li><span>Ensure the timely and successful delivery of our solutions according to merchant needs and objectives.</span></li> <li><span>Demonstrate proficiency in using online platforms, CRM systems, and other digital tools.</span></li> <li><span>Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues.</span></li> <li><span>Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to Toters’ platform and highlighting to existing customers the value of being on our platform.</span></li> <li><span>Collaborate with the Business Development team to identify and grow opportunities.</span></li> <li><span>Communicating with merchants to understand their needs and explain product value.</span></li> <li><span>Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues</span></li> <li><span>Maintaining updated knowledge of company products and services.</span></li> <li><span>Resolving complaints and preventing additional issues by improving processes.</span></li> <li><span>Identifying industry trends.</span></li> </ul> <p><u><span>Requirements:</span></u></p><br> <ul> <li><span>BA/BS degree in Business Administration, Sales or relevant field.</span><br></li> <li><span>Proven experience in tele sales, account management, or a related field.</span></li> <li><span>Strong customer support and problem-solving skills.</span></li> <li><span>Conduct online training sessions to educate clients about products and services.</span></li> <li><span>Solid experience with CRM software and MS Office (particularly MS Excel).</span></li> <li><span>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.</span></li> <li><span>Exceptional virtual communication skills and responsiveness.</span></li> <li><span>Strong verbal and written communication skills.</span></li> <li><span>Technical proficiency in using online platforms and digital tools.</span></li> <li><span>Good command of English and Arabic (oral and written).</span></li> <li><span>Extensive, accurate product knowledge.</span></li> </ul> </div>

<p>Implementation engineers is responsible for implementing ERP system for businesses. He/She works with a variety of clients, from small businesses to large corporations, to help them integrate new software or hardware into their existing infrastructure. Implementation engineer may also be tasked with training users on how to use the new technology they ve implemented. This can include anything from simple tutorials on how to log in to more complex training sessions on how to use specific features of the software or hardware being introduced.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor Degree or Higher in IT or Business related fields</li><li>Passion for software products</li><li>Perfect written English</li><li>Highly creative and autonomous</li><li>Problem solver</li><li>Excellent with MS apps</li><li>Good communication skills</li><li>Basics linux commands</li><li>Basic knowledge in ERP systems</li><li>Analytical skills</li></ul>

<br><ol><li><p>Establish, develop and maintain the overall Project Master Schedule, baseline schedule and integrated project schedule in line with Contract requirements and Company procedures.</p></li><li><p>Prepare detailed Work Breakdown Structure (WBS), activity definition, logic relationships, durations, resources and cost loading using Primavera P6 (or equivalent planning software).</p></li><li><p>Monitor and update project progress on a regular basis (weekly/monthly), calculate physical % complete, prepare S-curves, histograms, progress reports and dashboards.</p></li><li><p>Identify critical path, float, schedule risks and potential delays; prepare recovery plans and what-if scenarios when necessary.</p></li><li><p>Coordinate with engineering, procurement, construction, subcontractors and client teams to collect accurate progress data and resolve planning issues.</p></li><li><p>Prepare and submit timely progress reports, look-ahead schedules, manpower histograms and material delivery forecasts to Project Manager and Client.</p></li><li><p>Perform delay analysis, support Extension of Time (EOT) claims preparation and provide forensic planning inputs when required.</p></li><li><p>Lead planning review meetings, present schedule status and forecasts to senior management and stakeholders.</p></li><li><p>Ensure proper version control of schedule files and maintain historical schedule records for traceability.</p></li><li><p>Support project close-out by preparing as-built schedules, lessons learned and handover documentation related to planning.</p></li><li><p>Maintain confidentiality of sensitive project schedule and commercial information.</p></li><li><p>Authorities:</p><ol><li><p>Access and manage the project planning/scheduling system and databases (Primavera P6, etc.).</p></li><li><p>Review and approve/disapprove subcontractor/consultant submitted schedules for compliance with project requirements.</p></li><li><p>Request clarification, missing progress data or corrective actions from relevant departments/disciplines for accurate schedule updating.</p></li><li><p>Enforce schedule update procedures, coding standards, WBS structure and reporting requirements across the project team.</p></li><li><p>Compliance of planning practices with Contract requirements, Company procedures and industry standards (e.g. AACE, PMI).</p></li></ol></li></ol><p><strong>Desired Candidate Profile</strong></p><br><ol><li><p>Bachelor’s degree in Engineering (Civil, Mechanical, Electrical, Industrial), Construction Management, Project Management or a related discipline.</p></li><li><p>Minimum 10 years of planning/scheduling experience in EPC or large-scale construction projects (preferably in Oil & Gas, Infrastructure or Industrial sectors), with at least 3–5 years in a Lead/Senior Planning Engineer role.</p></li><li><p>Proven experience in developing and managing Level 3–5 schedules using Primavera P6 (mandatory); MS Project experience is a plus.</p></li><li><p>Strong knowledge of project controls principles, progress measurement, earned value management (EVM), delay analysis and claims support.</p></li><li><p>Familiarity with international project environments, FIDIC/EPC contract forms and Client reporting requirements in the Middle East.</p></li><li><p>Working proficiency in English (written and spoken) is required.</p></li><li><p>Physical Requirements</p><ol><li><p>Ability to work in an office-based project environment with occasional site visits.</p></li><li><p>Capability to handle prolonged computer-based work and attend extended meetings.</p></li><li><p>Ability to work under pressure and meet tight reporting/submission deadlines.</p></li></ol><p>Skill Requirements</p><ol><li><p>Advanced proficiency in Primavera P6 (resource loading, baseline management, critical path analysis).</p></li><li><p>Strong analytical, problem-solving and forecasting skills.</p></li><li><p>Excellent organizational, time management and attention to detail.</p></li><li><p>Good communication, presentation and coordination skills with multidisciplinary and multicultural teams.</p></li><li><p>Proficiency in MS Office applications (Excel advanced functions, Word, PowerPoint, Outlook).</p></li><li><p>Ability to maintain confidentiality of sensitive project schedule and commercial data.</p></li></ol></li></ol>

<p>Sell Asiacell products and services, to achieve the enterprise objectives set by the management. Sell Asiacell products and services, to ensure reception of prospects new customers Follow Enterprise Sales procedures &amp; guidelines and get the required documents. Develops a trustworthy relationship with customers and ensure customer satisfaction, Achieves the sales objectives set by the management. Feedback on field expectations. Reporting daily, weekly and monthly visits and activities Arrange visits to ensure proper portfolio coverage Customer complaints management handling Manage activation tools in a professional manner to ensure accurate documents and data submission. Manage the financial payments properly and deposit the collected amounts to related departments to avoid activation suspension actions.</p><p><strong>Desired Candidate Profile</strong></p><p>1-3-year experience in sales Computer skills (MS Office, Email Correspondences, Programming) Good communication, problem solving, negotiation and conflict handling skills Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Technical Competencies: Performance Management &amp; Reporting Telecom Market &amp; Industry Knowledge B2B Sales Planning B2B Product / Portfolio Strategy Development Key Account Management B2B Solution Selling Performance Management &amp; Reporting</p>

<p>Accountant Baghdad, Iraq We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets. Accountant responsibilities include auditing financial documents, following financial procedures, reconciling bank statements and calculating tax payments and returns, consult project team about accounting implementation and engage when necessary. To be successful in this role, you should have previous experience working with different kind of businesses, bookkeeping and a flair for spotting numerical mistakes. Ultimately, you will provide us with accurate quantitative information on financial position, liquidity and cash flows of our business, while ensuring we re compliant with all tax regulations.</p><ul><li>Manage all accounting transactions</li><li>Prepare budget forecasts</li><li>Reconcile accounts payable and receivable</li><li>Ensure timely bank payments</li><li>Manage balance sheets and profit/loss statements</li><li>Report on the company s financial health and liquidity</li><li>Audit financial transactions and documents</li><li>Comply with financial policies and regulations</li><li>Engage with project teams</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor Degree or Higher in accounting, business administration or related fields</li><li>Minimum 3 years of experience</li><li>Perfect written English</li><li>Have worked on ERP systems</li><li>Advanced MS Excel skills including functions and pivot tables</li><li>Strong attention to detail and good analytical skills</li></ul><p>Nice to have</p><ul><li>Additional certification (CPA or CMA) is a plus</li><li>Hands on experience with Odoo ERP is a plus</li><li>Additional languages</li><li>Working on project based accounting is a plus</li><li>Strong analytical skills</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Job Title: Senior Project Control Analyst&nbsp;</span></p><br> <p><span>Location: Erbil office</span></p><br> <p><span>Job Purpose:</span></p><br> <p>To provide comprehensive project controls, cost estimation and management, forecasting, budgeting, and financial reporting support for all Drilling, well servicing and Workover activities, ensuring financial discipline, accurate forecasting, and timely decision-making across the wells portfolio.</p><br> <p><span>Responsibilities and Key objectives:</span></p><br> <ul> <li>Prepare inputs to the annual Work Program &amp; Budget (WP&amp;B) and quarterly reforecasts for Drilling and Well Service activities.</li> <li>Prepare Drilling &amp; Workover cost estimates.</li> <li>Prepare Drilling &amp; Workover AFE's and ensure approval (internal &amp; external) prior to commencement of Drilling &amp; Workover activities.</li> <li>Ensure that all approved Drilling &amp; Workover AFE's are uploaded to Procurement and Finance systems in a timely manner.</li> <li>Carry out timely and regular (daily, weekly, monthly, annual) cost tracking for ongoing Drilling and Workover activities ensuring quality of the data &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>As required participate in development and implementation of a detailed wells cost tracking tools for all Drilling &amp; Workover activities to ensure accurate and timely well cost data is provided to wells team on a daily / weekly / monthly basis. Include graphic / chart reporting of daily expenditure for 'quick reference' guide. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Attend daily rig calls to keep up to date on Drilling &amp; Workover operations and associated expenditure.</li> <li>Read and interpret Daily Drilling Reports (DDR's) in order to update cost tracker on a daily basis to provide cumulative spend against AFE.</li> <li>Assist in invoice verification for all Drilling &amp; Workover vendor invoices.</li> <li>Ensure all Drilling &amp; Workover invoices are coded correctly to the appropriate AFE number &amp; GL A/C Code.</li> <li>Liaise with Drilling &amp; Workover vendors to resolve any invoicing disputes.</li> <li>Interrogate ledger to review Drilling &amp; Workover 'Actual' costs and re-allocate any incorrectly coded charges on a weekly basis.</li> <li>Generate accurate Value of Work Done (VoWD) for all Drilling &amp; Workover related expenditure on a monthly basis and prepare &amp; submit monthly accruals to Finance for posting to ledger.</li> <li>Provide Drilling team with detailed cost reporting including ‘Actual’ V’s ‘AFE’, Value of Work Done (VoWD), AFE V’s Estimated Final Cost (EFC), Forecast V’s Budget&nbsp;</li> <li>including variance analysis in order to highlight to Drilling Dept potential overspends against AFE as early as possible.</li> <li>Track and report expenditure against Drilling &amp; Workover contracts / service agreements / PO's / SO's, Etc.</li> <li>Track, control and report Drilling &amp; Workover inventory expenditure in terms of issues and returns of equipment to and from wells during operations and ensure that tangible well costs accurately reflect what was used in each well.</li> <li>Generate full Well Reconciliations for all Drilling &amp; Workover activities, ensuring that all reconciliation are completed to the required industry standards in a timely manner, (ie 90 days following completion of well activity).</li> <li>Respond to a wide variety of ah-hoc Drilling &amp; Workover cost queries from internal and external stakeholders and ensure accurate cost data is provided in a timely manner.</li> <li>Monitor key cost and schedule performance indicators for wells activities.</li> <li>Support development of drilling campaign forecasts and long-range plans.</li> <li>Perform trend analysis and identify cost risks and opportunities.</li> <li>Participate in lessons learned reviews to improve future cost estimates.</li> <li>Contribute to continuous improvement of project controls processes and systems.</li> <li>Identify, quantify, and communicate cost risks and opportunities impacting well delivery and annual budgets.</li> <li>Authority to issue drilling cost reports and accruals</li> </ul> <p><span>Financial responsibility:</span><br></p><br> <p>Key contributor to the delivery of budget items.</p><br> <p><span>Education:</span></p><br> <p>Bachelor degree in Engineering, Finance, Accounting, Economics, Project Controls, Quantity Surveying, or related discipline.</p><br> <p><span>Job Knowledge, Skills and Experience:</span></p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 5-10 years of Wells Cost Control / Cost Engineering experience essential.</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with Drilling &amp; Completions procedures, processes and terminology.</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Expert user of Microsoft Excel including charts function, Advanced Excel including Power Query, Pivot Tables,&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Power Pivot and dashboard reporting.</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with ERP systems (SAP, Oracle or similar).</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with project controls and reporting tools.</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Power BI or similar visualization platforms preferred.</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competent user of other &nbsp;MS Office applications.</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience of upstream project cost control.</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Solid forecasting, data analysis and arithmetic skills&nbsp;</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good understanding of stock, inventory control and management&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good understanding of JV accounting&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fluent in English</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent verbal, written and aural communication skills.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Able to work effectively as part of a team and communicate cross-functionally.</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work on own initiative; exercises a proactive approach.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to take responsibility and manage tasks through to completion.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; React quickly and be flexible to changing circumstances.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Use initiative to ensure issues are resolved in a timely manner.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Seek ways to find and apply best practices.&nbsp;</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Adopt a pragmatic, fit for purpose approach.</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrate a strong work ethic and be able to deliver under challenging deadlines</p><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open, honest and reliable.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><br> <p><br><span><u>Interested candidates should submit their CVs, no later than Tuesday, 6 October, 2026.</u></span><br></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>IT Cybersecurity Project Lead<br><br><p><b>IT Cyber Security Project Lead</b></p><br><br><p><b>Position Information</b></p><br><br><p><b>Job Title:</b> IT Cyber Security Head<br><b>Department:</b> Information Technology / Cybersecurity<br><b>Reports To:</b> IT Cyber Security Head<br><b>Location:</b> [Location]<br><b>Employment Type:</b> Full-Time</p><br><br><p><b>Position Purpose</b></p><br><br><p>The Cybersecurity Operations Engineer is responsible for the implementation, operation, monitoring, and continuous improvement of cybersecurity controls across the organization's Information Technology (IT) and Operational Technology (OT) environments.</p><br><br><p>The role focuses on security monitoring, incident response, vulnerability management, endpoint security, identity security, and security tooling administration. The position plays a key role in protecting organizational assets from cyber threats while supporting compliance with cybersecurity policies, standards, and regulatory requirements.</p><br><br><p>The Cybersecurity Operations Engineer works closely with IT infrastructure, cloud, network, application, and OT teams to ensure security controls are implemented and operating effectively.</p><br><br><p><b>Key Responsibilities</b></p><br><br><p><b>Security Operations</b></p><br><br><ul><li>Monitor security events and alerts generated by security monitoring platforms.</li><li>Investigate suspicious activities and security incidents.</li><li>Perform incident triage, containment, eradication, and recovery activities.</li><li>Support cyber incident response and forensic investigations.</li><li>Participate in on-call cyber incident response activities where required.</li><li>Maintain incident records and lessons learned documentation.</li></ul><br><p><b>Security Monitoring &amp; SIEM</b></p><br><br><ul><li>Administer and maintain SIEM platforms.</li><li>Develop and tune detection rules and alert thresholds.</li><li>Monitor log sources and ensure adequate security event coverage.</li><li>Investigate security alerts and escalate critical findings.</li><li>Develop use cases and threat detection analytics.</li></ul><br><p><b>Endpoint and Server Security</b></p><br><br><ul><li>Manage Endpoint Detection and Response (EDR/XDR) solutions.</li><li>Support endpoint protection platforms such as Microsoft Defender, CrowdStrike, Trend Micro, or equivalent.</li><li>Monitor and investigate endpoint threats.</li><li>Ensure security agents remain operational and compliant.</li><li>Support server hardening and security baseline implementation.</li></ul><br><p><b>Vulnerability Management</b></p><br><br><ul><li>Perform vulnerability scanning activities.</li><li>Analyse vulnerability assessment reports.</li><li>Prioritize remediation actions based on risk.</li><li>Coordinate remediation efforts with infrastructure and application teams.</li><li>Monitor closure of identified vulnerabilities.</li><li>Produce vulnerability metrics and reporting.</li></ul><br><p><b>Identity and Access Management</b></p><br><br><ul><li>Support privileged access management solutions.</li><li>Monitor privileged account usage.</li><li>Assist with periodic access reviews.</li><li>Support identity governance activities.</li><li>Ensure compliance with least-privilege principles.</li></ul><br><p><b>Security Tool Administration</b></p><br><br><ul><li>Administer cybersecurity technologies including:<ul><li>SIEM</li><li>EDR/XDR</li><li>PAM</li><li>Vulnerability Management Platforms</li><li>Email Security Solutions</li><li>Web Security Gateways</li><li>Security Monitoring Platforms</li><li>Threat Intelligence Platforms</li></ul></li><li>Maintain health and performance of cybersecurity systems.</li><li>Support technology upgrades and deployment activities.</li></ul><br><p><b>Threat Management</b></p><br><br><ul><li>Monitor emerging cyber threats and vulnerabilities.</li><li>Review threat intelligence feeds.</li><li>Assess threats for organisational relevance.</li><li>Recommend protective measures and compensating controls.</li><li>Support threat hunting activities.</li></ul><br><p><b>OT/Industrial Cybersecurity Support</b></p><br><br><ul><li>Assist with cybersecurity monitoring of OT environments.</li><li>Support IEC 62443-aligned control implementation.</li><li>Monitor OT security events and vulnerabilities.</li><li>Participate in OT risk assessments.</li><li>Support secure network segmentation initiatives.</li></ul><br><p><b>Security Compliance</b></p><br><br><ul><li>Assist in design and implementation of cybersecurity policies and standards.</li><li>Support cybersecurity audits and assessments.</li><li>Maintain operational evidence for compliance activities.</li><li>Support implementation of NIST, ISO 27001, and IEC 62443 requirements.</li></ul><p><b>Reporting</b></p><br><br><ul><li>Prepare operational cybersecurity reports.</li><li>Produce incident and vulnerability metrics.</li><li>Maintain dashboards and KPI reporting.</li><li>Provide regular status updates to the Head of Cybersecurity.</li></ul><br><p><b>Key Deliverables</b></p><br><br><ul><li>Security Incident Reports</li><li>Vulnerability Assessment Reports</li><li>SIEM Monitoring Dashboards</li><li>Threat Intelligence Briefings</li><li>Security Control Compliance Reports</li><li>Security Monitoring Use Cases</li><li>Security Technology Health Reports</li><li>Privileged Access Monitoring Reports</li><li>Cybersecurity KPIs and Metrics</li></ul><br><p><b>Required Qualifications</b></p><br><br><p><b>Essential</b></p><br><br><ul><li>Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Engineering, or related discipline.</li><li>Minimum 3-5 years of cybersecurity operations experience.</li><li>Experience supporting enterprise security technologies.</li><li>Experience investigating cybersecurity incidents.</li><li>Experience with security monitoring and vulnerability management.</li></ul><p><b>Preferred Certifications</b></p><br><br><p>One or more of:</p><br><br><ul><li>CompTIA Security+</li><li>CompTIA CySA+</li><li>Microsoft Security Certifications</li><li>SC-200 Security Operations Analyst</li><li>CISSP Associate</li><li>GIAC Certifications</li><li>GSEC</li><li>SSCP</li><li>CEH</li></ul><br><p><b>Technical Skills</b></p><br><br><p><b>Security Operations</b></p><br><br><ul><li>Incident Response</li><li>Threat Detection</li><li>Threat Hunting</li><li>Security Monitoring</li><li>Digital Forensics Fundamentals</li></ul><p><b>Security Platforms</b></p><br><br><ul><li>Microsoft Sentinel</li><li>Microsoft Defender XDR</li><li>CrowdStrike</li><li>Trend Micro</li><li>Tenable</li><li>Qualys</li><li>Rapid7</li><li>Splunk</li><li>QRadar</li></ul><br><p><b>Infrastructure Security</b></p><br><br><ul><li>Windows Server</li><li>Active Directory</li><li>Entra ID (Azure AD)</li><li>Linux Administration</li><li>Network Security</li><li>Firewalls</li><li>VPN Technologies</li></ul><br><p><b>Cloud Security</b></p><br><br><ul><li>Microsoft Azure</li><li>Microsoft 365 Security</li><li>AWS Security Fundamentals</li></ul><br><p><b>OT Security (Preferred)</b></p><br><br><ul><li>Industrial Control Systems (ICS)</li><li>SCADA Security</li><li>IEC 62443</li><li>OT Network Security</li></ul><br><p><b>Knowledge Requirements</b></p><br><br><ul><li>NIST Cybersecurity Framework (CSF)</li><li>NIST SP 800-53</li><li>IEC 62443</li><li>ISO 27001</li><li>CIS Critical Security Controls</li><li>Cyber Kill Chain</li><li>MITRE ATT&amp;CK Framework</li><li>Vulnerability Management Processes</li><li>Security Incident Lifecycle Management</li></ul><br><p><b>Key Competencies</b></p><br><br><ul><li>Analytical Thinking</li><li>Problem Solving</li><li>Technical Troubleshooting</li><li>Incident Management</li><li>Attention to Detail</li><li>Teamwork and Collaboration</li><li>Communication Skills</li><li>Risk Awareness</li><li>Continuous Learning</li><li>Customer Service Orientation</li></ul><br><br><br><br> </div>

<p>Toters is an on-demand last-mile delivery service that enables customers to browse products offered by their favorite local stores, and place orders to have them delivered on-demand through a mobile application. Initially, Toters plans on addressing the restaurant and grocery markets.<br>In this role, you ll be part of the HR Team, responsible for the daily and administrative HR duties. Your roll will be assisting the HR team with recruitment, record maintenance, and provide clerical support to all employees.<br> </p> <p><b>Responsibilities</b></p> <ul> <li>Respond to HR inquiries and requests from branch staff, managers, and external parties.</li> <li>Maintain accurate digital and physical employee records .</li> <li>Support high-volume recruitment post vacancies, screen CVs, schedule interviews, run reference checks, and issue employment contracts.</li> <li>Track and renew employee health certificates, medical checks as required by local regulations.<br> </li> <li>Conduct orientation for new hires and update their records.</li> <li>Support branch managers with attendance tracking, shift records, leave, and payroll.</li> <li>Complete resignation and termination paperwork, including clearance and final settlement documents.</li> <li>Help ensure compliance with labor law and company HR policies across all branches.</li> <li>Stay up to date with HR trends and best practices in the hospitality industry.</li> </ul> <ul> </ul> <p> <br> </p><p><strong>Desired Candidate Profile</strong></p><p>Requirements</p> <ul> <li>Bachelor s degree in Human Resources, Business Administration, or a related field (preferred).</li> <li>At least 1 year of experience as an HR Officer, preferably in restaurants, hospitality, or F&amp;B.</li> <li>Solid understanding of core HR functions and local labor law.</li> <li>Experience with high-volume, fast-turnover hiring is a strong plus.</li> <li>Excellent written and verbal communication skills in [Arabic and English].</li> <li>Able to work under pressure and meet tight deadlines in a fast-paced environment.</li> <li>Strong computer skills: email, MS Office .</li> <li>Good organizational and time management skills, with close attention to detail.</li> <li>Willing to visit branches regularly and be flexible with working hours when needed.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Toters is an on-demand last-mile delivery service that enables customers to browse products offered by their favorite local stores, and place orders to have them delivered on-demand through a mobile application. Initially, Toters plans on addressing the restaurant and grocery markets.<br>In this role, you’ll be part of the HR Team, responsible for the daily and administrative HR duties. Your roll will be assisting the HR team with recruitment, record maintenance, and provide clerical support to all employees.<br></p><br> <p><span>Responsibilities</span></p><br> <ul> <li>Respond to HR inquiries and requests from branch staff, managers, and external parties.</li> <li>Maintain accurate digital and physical employee records .</li> <li>Support high-volume recruitment post vacancies, screen CVs, schedule interviews, run reference checks, and issue employment contracts.</li> <li>Track and renew employee health certificates, medical checks as required by local regulations.<br></li> <li>Conduct orientation for new hires and update their records.</li> <li>Support branch managers with attendance tracking, shift records, leave, and payroll.</li> <li>Complete resignation and termination paperwork, including clearance and final settlement documents.</li> <li>Help ensure compliance with labor law and company HR policies across all branches.</li> <li>Stay up to date with HR trends and best practices in the hospitality industry.</li> </ul> <p><span>Requirements</span></p><br> <ul> <li>Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred).</li> <li>At least 1 year of experience as an HR Officer, preferably in restaurants, hospitality, or F&amp;B.</li> <li>Solid understanding of core HR functions and local labor law.</li> <li>Experience with high-volume, fast-turnover hiring is a strong plus.</li> <li>Excellent written and verbal communication skills in [Arabic and English].</li> <li>Able to work under pressure and meet tight deadlines in a fast-paced environment.</li> <li>Strong computer skills: email, MS Office .</li> <li>Good organizational and time management skills, with close attention to detail.</li> <li>Willing to visit branches regularly and be flexible with working hours when needed.</li> </ul> </div>

<p>Cross-sell, up-sell products, and enrolment in the services in effectively. Satisfying Asiacell customers by leveraging of the existing offers that the customers have. Improve customer relationship management, maximize clients Satisfaction and retention. Answer/handle all incoming calls and respond to customers calls and complaints related to Eshrat Omor program in a very appropriate and professional manner. Management and resolve customer complaints by utilizing all the tools and interfaces. Sell products and place customer orders in the Call Centre interfaces. Maintain a high level of product knowledge (BTL and ATL) so as to advise the customer accurately whenever required, they have to response the queries of Customers on Asiacell products and services. Identify and escalate issues to concerned team leader for immediate solution. Keep searching for increasing customer satisfaction with having more opportunities to make the process more efficient. Troubleshoot customer complaints, to get clear diagnosis of problem and then placing required incident. Document all call information according to standard operating procedures, ticketing. All calls should be rendered clearly to call reasons. Share monthly, weekly and daily performance of the activities and the achievement. Direct and educate Asiacell customers on products and services and how to get utility of service transactions. Upsell and cross sell of products and services based on the targeted base with the chosen offers. Retain risky customers. Adhere to company and department rules and regulations, sticking to agreed code of conducts.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Computer Skills (MS Office)</li><li>Language Skills (Arabic &amp; English)</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership. Building Customer Value.</li><li>Technical Competencies: Customer Communication. Local Language Knowledge. Complaint Management &amp; Resolution. Cross-Selling. Capturing the Voice of the Customer (VoC). Service Quality Monitoring &amp; Compliance.</li></ul>