وظائف كول سنتر في العراق

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operation and Maintenance Technicians for Datacenters (Power, Generators and cooling systems. Daily task Operation and Maintenance follow-up. Daily reporting. Support and participate on Datacenters in-house task implementations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Mechanical /Electrical Prep industry /technology institute.</li><li>4-year experiences in field.</li><li>Technical knowledge (Power, Generators and cooling).</li><li>Mechanical /Electrical regular &amp; preventive procedures.</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership.</li><li>Building Customer Value.</li><li>Technical Competencies: Data Center Operation &amp; Maintenance.</li><li>Network Monitoring.</li><li>Technical Writing and Reporting.</li><li>Problem Solving.</li><li>Technical Writing and Reporting.</li></ul><p></p></section>

<p>Department: Funding and Services HR Duty Station: Erbil, Iraq Contract Type: 75% Direct Report: Support Coordinator Grade: Assistant * Only Iraqi citizens or candidates holding a valid work permit for Iraq will be considered. * Mission Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by Armed Groups and De Facto and/or Provisional Authorities (AGDAs) for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access. Role The HR Assistant supports the Country Support Coordinator and is responsible for providing support across the various human resource functions in the Iraq Country Program. This includes processing and maintaining HR records, obtaining signatures on contracts, archiving, and following up on HR administrative paperwork for all field offices. The role reports to the Support Coordinator. Work Relations Th HR Assistant collaborates with operations team in the Iraq Country Program. Duties and responsabilities • Maintaining and managing staff records and information on SharePoint and SwissHRM, ensuring up-to-date and accurate records. • Monitoring contract renewals and changes for all staff. Obtaining necessary signatures on contracts and handling all staff-related entry and exit documentation during hiring and offboarding. • Ensuring proper archiving of HR documents, and following up on the completion and organization of paperwork from all field offices. • Following up on submission of time sheets for all Iraq staff on monthly basis. • Assisting in preparing HR payroll, Remittance order and other statutory payments to the authorities. • Managing communication and liaison of Geneva Call s Erbil office with the relevant administrative authorities.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A bachelor s degree in human resources, business administration or a related field relevant to the role.</li><li>A minimum of 2 years of experience in HR.</li><li>Experience in the humanitarian, non-profit sector is a plus.</li><li>Practical, hands-on approach.</li><li>Strong planning and organising skills.</li><li>Attention to detail.</li><li>Understanding and respect for humanitarian principles and the organization s vision, mission, and confidentiality.</li><li>Flexibility and adaptability.</li><li>Collaborative, team-oriented, and solutions-oriented approach.</li><li>Fluency in English, Arabic and Kurdish is required.</li></ul>

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>

<p><strong>About the Company</strong></p><p>We are a company specializing in the production and distribution of high-quality dietary supplements. Our products are successfully sold across Asia, Africa, and Latin America. Our mission is to make daily health support simple, accessible, and affordable. We develop vitamin and mineral complexes that are easy to incorporate into everyday life, helping people maintain their health and well-being through consistent supplementation.</p><p>We are looking for a Sales Operator to join a market test launch in Iraq. This is a paid project lasting approximately <strong>2–3 weeks</strong>, with the opportunity for long-term cooperation if the Iraqi market is successfully launched.</p><p>This is a fully remote position managed directly by our Head Office team.</p><p><strong>Responsibilities</strong></p><ul><li>Process warm leads (no cold calling).</li><li>Consult customers about the product.</li><li>Identify customer needs.</li><li>Handle objections and close sales.</li><li>Confirm delivery details and customer address.</li><li>Record the outcome of every call in the system.</li><li>Make follow-up calls to confirm customer orders.</li><li>Report technical issues or other challenges to the manager.</li></ul><p>Requirements Must Have</p><ul><li>Native or fluent <strong>Iraqi Arabic</strong>.</li><li><strong>English at B1 level or higher&nbsp;is required</strong>.</li><li>Strong communication skills.</li><li>Interest in sales and customer interaction.</li><li>Ability to persuade and maintain productive conversations.</li><li>Responsibility and attention to detail.</li><li>Ability to work independently in a remote environment.</li><li>Personal computer, smartphone, and stable internet connection.</li><li>Willingness to record all work-related calls.</li></ul><p><strong>Nice to Have</strong></p><ul><li>Previous experience in a call center or telesales.</li><li>Experience working with CRM systems.</li><li>Previous remote work experience.</li><li>Experience with <strong>Cash on Delivery (COD)</strong> sales.</li></ul><p><strong>What We Offer</strong></p><ul><li>Fully remote work.</li><li>Part-time schedule.</li><li>Paid project lasting approximately <strong>2–3 weeks</strong>.</li><li>Paid training.</li><li>Warm leads only (no cold calling).</li><li>Ongoing support and coaching from the Head Office team.</li><li>Opportunity to join the company full-time if the Iraqi market is successfully launched.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Approve Rate (percentage of confirmed orders).</li><li>Average order value.</li><li>Call quality.</li><li>Accurate and timely completion of call records.</li></ul><p><strong>Red Flags</strong></p><p>We will not proceed with candidates who:</p><ul><li>Speak unclearly or lack confidence in communication.</li><li>Are unwilling to follow the approved sales script.</li><li>Refuse to record work-related calls.</li><li>Cannot commit to the agreed work schedule.</li><li>Are not interested in sales.</li><li>Provide false information or maintain inaccurate records.</li></ul>

<p><br></p><p>The Safety and Security Officer will report to the Country Director and the Global Head of Safety and Security while working closely with the country Operations Team. Additionally, s/he will liaise with international organizations, other technical experts, state authorities, and other stakeholders as may be requested in line with the job.</p><ul><li><strong>Security Compliance and Framework Implementation</strong> • Develop, implement, and maintain the country safety and security framework in full alignment with ISO 31000, Geneva Call s Global Safety &amp; Security Framework, and global security standards, ensuring regular review and update of security policies, procedures, SOPs, security management plans, evacuation plans, and hibernation procedures. • Promote a strong security culture by ensuring all staff are familiar with and comply with Geneva Call s safety and security policies, SOPs, and mandatory awareness training, while ensuring security measures adequately address diverse staff profiles, operational requirements, and gender-specific risks. • Provide security planning and operational support by optimizing travel, work schedules, events, overnight coverage, and facilities support to maximize staff safety and security, in close coordination with country teams and relevant stakeholders. • Lead emergency preparedness and incident management, under the direction of the Head of Safety and Security, ensuring effective preparedness, response, and coordination during security incidents and emergencies. • Strengthen internal and external security coordination by developing and maintaining a robust network of security contacts and collaborating with internal and external stakeholders to enhance information sharing, support security risk mitigation, and identify opportunities to strengthen the organization s overall security posture.</li><li><strong>Risk Assessment and Security Plan Reviews</strong> • Conduct regular risk assessments for offices, guesthouses, and operational sites. Evaluate, review, and update security management plans, evacuation plans, and hibernation procedures to ensure readiness. Implement structured vulnerability evaluations to identify and mitigate security gaps.</li><li><strong>Incident and Emergency Preparedness</strong> • Lead incident management and emergency preparedness efforts, ensuring contingency plans are in place. Develop national emergency preparedness plans and guide the team in real-time crisis response. Ensure incident reporting mechanisms are functional, capturing security threats and trends. • Contribute to the development of national emergency preparedness plans. • If necessary, support and advise the support team in the event of a humanitarian or security/safety emergency. • Contribute to the development of operational and programmatic contingency plans for different emergency scenarios</li><li><strong>Physical Security and Infrastructure Protection</strong> • Ensure all physical security systems (CCTV, alarms, locks, radios, perimeter security) are operational and maintained. Develop and implement security maintenance schedules and oversee necessary repairs. Conduct physical security risk assessments to ensure compliance with global security standards. • Ensure the physical security systems and equipment are functioning and according to GC s safety and security requirements/ standards. • Ensure that all physical security systems and maintenance schedules are maintained and in good working condition including CCTV, alarms, radios, locks, keys, perimeter doors/gates, etc. Initiate and follow up on all repairs as necessary. • Conduct vulnerability evaluations. • Conduct systematic risk assessments of offices, guesthouses, and other facilities, ensuring compliance with safety and security standards.</li><li><strong>Capacity Building and Training</strong> • Strengthen staff security awareness and preparedness by designing and delivering regular security orientations, training, and awareness sessions on safety and security procedures, humanitarian access, humanitarian principles, and risk mitigation, while fostering a strong security culture across the organization. • Build security capacity across the country programme by identifying training and capacity-building needs, providing ongoing coaching and feedback on safety and security matters, and supporting management in promoting security-focused initiatives and cross-functional collaboration. • Monitor the security environment and provide timely advice by maintaining a robust network of contacts for context analysis, monitoring security developments, and providing regular safety and security updates and recommendations to management. • Support the planning and security of events and operational activities by participating in event security planning, coordinating secure transport and venue arrangements, and ensuring appropriate security measures are in place for safe and successful implementation. • Develop and coordinate security plans and reporting by preparing site security and safety plans, security schedules, transport plans, event reports, and coordinating with internal and external stakeholders, while undertaking additional security-related responsibilities as requested by the Country Director and relevant HQ teams.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education (essential)</strong> • Bachelor s or higher degree in relevant field such as management, or Political/Social Science, International Humanitarian Law or Human Rights or equivalent.</li><li><strong>Education (desirable)</strong> • Training in security management from recognized institutions is an added advantage (such as CSMP by ISMI, or CPP by ASIS).</li><li><strong>Experience (essential)</strong> • At least 6 years work experience for an INGO in a similar role. • Understanding of local context, dynamics and access limitations especially related to gender, disability, religion, tradition, and local norms.</li><li><strong>Experience (desirable)</strong> • Experience with developing and updating security framework for INGOs.</li><li><strong>Job related competencies</strong> • Strong knowledge of security risk management, including security risk assessments, contingency planning, incident management, and the development and implementation of security policies, procedures, and standard operating procedures (SOPs). • Proven ability to analyse complex security contexts, monitor evolving risks, and provide timely, practical security advice to support operational decision-making in conflict-affected environments. • Experience in security training and capacity building, with the ability to develop staff awareness, promote a strong security culture, and deliver training on security procedures, access, humanitarian principles, and emergency preparedness. • Excellent coordination, communication, and stakeholder management skills, with experience liaising with authorities, local communities, humanitarian partners, and other relevant actors to facilitate safe and secure programme implementation. • Strong planning, organizational, and problem-solving skills, with the ability to manage multiple priorities, respond effectively to emergencies, and ensure compliance with organizational security frameworks and humanitarian principles.</li><li><strong>Organizational competencies</strong> • Understanding and respect for humanitarian principles and the organization s vision, mission, and confidentiality. • Flexibility and adaptability. • Collaborative, team-oriented, and solutions-oriented approach.</li><li><strong>Language (essential)</strong> • Full professional proficiency in Arabic and English, written and spoken.</li><li><strong>Language (desirable)</strong> • Knowledge of Kurdish is a plus.</li></ul>

<p>ZAIN2469 - Youth &amp; Customer Management Experienced Analyst • Operation Zain Iraq • Division Commercial • Location Iraq - Baghdad • Closing Date 28-Aug-2026</p><p>Zain Iraq is actively recruiting to hire a Youth &amp; Customer Management experienced Analyst who is responsible for supporting the execution of youth segment regions &amp; strategies, assisting in monitoring segment performance, and coordinating cross-functional tasks to drive subscriber engagement, revenue growth, and customer satisfaction.</p><p>Responsibilities</p><ul><li>Assist in developing youth and regional revenue strategies and marketing plans by analyzing competitor offerings and customer insights.</li><li>Act as a key contributor representing youth needs, helping ensure that products, services, communications, and customer touchpoints align with segment preferences across regions.</li><li>Collaborate closely with regional teams across governorates to ensure marketing campaigns, promotions, and youth initiatives are properly executed and tailored to local market dynamics.</li><li>Track internal KPIs including regional revenue, subscriber counts, and traffic, and generate regular performance reports with actionable insights to enhance offerings and profitability.</li><li>Assist in tracking segment revenues, preparing routine financial reports, and contributing to regular forecasts.</li><li>Contribute to the development, launch, and reintroduction of youth-oriented products and digital campaigns by crafting business cases and collaborating with technology teams.</li><li>Collaborate with marketing teams to refine product positioning, drive customer interest through targeted campaigns, and evaluate potential VAS partners to enhance the portfolio.</li><li>Identify and propose innovative technologies to maintain market competitiveness, and provide user manuals and training materials for Sales and Customer Care teams to support seamless product adoption.</li><li>Partner smoothly with Pricing, Finance, Brand, CVM, Product Development, Regional, and Call Center teams to support day-to-day campaign execution and operational tasks.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Marketing, Engineering, Business Development , or a related field.</li><li>A minimum of 3 to 4 years of relevant professional experience, with at least 1 to 2 years in a commercial, marketing, or segment-focused role.</li><li>Behavioral Competencies: Achievement Driven, Analytical Thinking, Team Work, Information Seeking, Problem Solving and Creativity, Relationship Building, Initiative</li><li>Technical Competencies: Oral &amp; Written Communication, Technology Application, Advertising and Marketing, Product Development, IT Business Analysis</li><li>IDE Competency: Courage to Engage, Addressing Bias, Allyship</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Telephone Operator</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.&nbsp;</p><br><p>By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.&nbsp;&nbsp;</p><br><p>Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS&nbsp;<br><strong>What is in it for you?</strong></p><br><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies and the opportunity to earn qualifications while you work</li><li>Opportunity to develop your talent and grow within your property and across the world</li><li>Ability to make a difference in the local community through our Corporate Social Responsibility activities.</li></ul><br>Job Description<br><br><ul><li>Answer and transfer incoming calls promptly and professionally.</li><li>Handle guest requests, inquiries, and messages received through the telephone system.</li><li>Connect guests with the appropriate hotel departments and colleagues.</li><li>Provide accurate information about hotel facilities, services, operating hours, and procedures.</li><li>Manage wake-up call requests accurately and on time.</li><li>Maintain confidentiality of guest information and telephone communications.</li><li>Record and communicate guest messages accurately and promptly.</li><li>Assist with emergency and priority calls in accordance with hotel procedures.</li><li>Monitor and operate the hotel PBX telephone system efficiently.</li><li>Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments when required.</li><li>Follow proper telephone etiquette and hotel communication standards at all times.</li><li>Maintain accurate records and logs related to telephone operations.</li><li>Report any telephone system issues or technical problems to the relevant department.</li><li>Handle guest complaints and requests professionally, escalating matters when necessary.</li><li>Support the smooth operation of the Telephone Department and maintain a professional and welcoming tone in all interactions.</li><li>Perform any other duties reasonably assigned by the supervisor or management</li></ul><br>Qualifications<br><br><ul><li>High school diploma or equivalent; a diploma or degree in Hospitality, Tourism, or a related field is an advantage.</li><li>Previous experience as a PBX Operator, Telephone Operator, Guest Service Agent, or in a similar hotel position is preferred.</li><li>Experience in a hotel or hospitality environment is an advantage.</li><li>Good verbal communication and interpersonal skills.</li><li>Professional and pleasant telephone manner.</li><li>Good command of English; additional languages are an advantage.</li><li>Ability to remain calm and professional when handling difficult or high-pressure situations.</li><li>Strong attention to detail, particularly when recording messages and handling wake-up calls.</li><li>Basic computer skills and the ability to operate telephone/PBX systems.</li><li>Good organizational and multitasking skills.</li><li>Ability to work effectively as part of a team.</li><li>Willingness to work shifts, including weekends and public holidays.</li><li>Strong commitment to guest satisfaction and service excellence.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br>&nbsp;</p><br> </div>

<p>Support the operation, maintenance and reliability of Data Center telecom infrastructure and equipment to ensure continuous service availability and operational efficiency Perform daily operation and maintenance activities for Data Center telecom infrastructure and equipment. Monitor alarms, equipment status, and system performance, and report abnormalities. Perform preventive and corrective maintenance activities to ensure service continuity and minimize downtime. Install, maintain, and troubleshoot telecom equipment, fiber optic systems, connectivity infrastructure, and tower-mounted equipment within the Data Center site. Support the implementation of approved maintenance activities and Change Requests (CRs).</p><p><strong>Desired Candidate Profile</strong></p><p>A degree or diploma Computer /Software offices English &amp; Arabic languages Communication and Collaboration 0 - 2-year experiences Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Technical Competencies: Data Center Operation &amp; Maintenance Network Monitoring Safety Management Troubleshooting &amp; Technical Problem Solving</p>

<p><br></p> <p>Mission Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by Armed Groups and De Facto and/or Provisional Authorities (AGDAs) for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access.</p> <p>Role The Legal &amp; Policy Officer provides legal and policy support to the Iraq mission, leading the contextualization and adaptation of legal and policy outputs to support programme implementation. The role focuses on ensuring that legal and policy outputs are adapted to local contexts and responsive to a complex and rapidly evolving conflict environment, ensures coherency and quality of locally used and adapted legal and policy outputs, and strengthens the capacity of field teams, partners, and relevant external actors through training and facilitation. The position is based in Baghdad with regular travel to field locations.</p> <p>Work relations The Legal and Policy Officer reports to Thematic Advisor and has a technical reporting line to the country director, and to the Head of Policy, Research, and Legal Unit (PRL). The role works closely with the Head of programmes, programme staff, MEAL and PRL to ensure alignment with Geneva Call s legal and policy positions, quality standards, and engagement approaches. Externally, the role supports engagement with national authorities, partners and other relevant stakeholders, to support programme implementation.</p> <p>Duties and Responsibilities</p> <ul> <li>Legal and policy: Adapt legal and policy outputs, such as analysis, guidance notes, training materials, engagement tools, and dissemination materials to local contexts and to diverse audiences to support programme implementation Review the coherency and quality of locally used and/or developed legal and policy outputs to ensure alignment with Geneva Call approaches and standards, and flags gaps or inconsistencies Provide support on thematic legal and policy questions in alignment with the mission s thematic priorities Support engagement with relevant external stakeholders with legal and policy input, including local authorities and donors Propose improvement to legal and policy outputs, tools, and approaches based on local experience Provide legal and policy input for internal and donor reporting Support the integration of gender and intersectional perspectives into legal and policy outputs, including engagement tools, training modules, and dissemination material</li> <li>Research: Contribute to research projects with legal and policy input to research methodologies, data collection, and analysis</li> <li>Training and Capacity Strengthening: Train and support field staff and partners on international humanitarian law and human rights and thematics in alignment with the mission s thematic priorities. Contextualize and adapt awareness raising, training, and training of trainer modules for local contexts and programme needs Promote consistent application of Geneva Call s legal and policy approaches and standards across the field team Provide on the job mentoring to field teams and partners to strengthen legal and policy integration into programme implementation</li> <li>Engagement tools and approaches: Support the design and adaptation of engagement approaches, methodologies, and tools to fit the local context Support compliance assessments or evaluations of commitments and associate activities with legal and policy input</li> <li>Local law monitoring: Monitor relevant local legal and regulatory developments and flag potential implications for Geneva Call s operations and programme implementation Support the mission s compliance with applicable local legal frameworks by providing input and analysis as required.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor or higher degree in Law or related field (e.g. international relations, political science)</li> <li>At least 6 years of overall work experience, including 2 or more relevant legal and policy work experience</li> <li>Familiarity with local legal frameworks applicable to INGOs</li> <li>Full professional proficiency in Arabic and English, written and spoken.</li> </ul> <p><strong>Education (Desirable)</strong></p> <ul> <li>Master degree in international law, International Humanitarian Law, Human Rights Law, International Relations or a related field; or equivalent certified training</li> </ul> <p><strong>Experience (Desirable)</strong></p> <ul> <li>Experience working in humanitarian or conflict-affected environments</li> <li>Experience engaging with armed groups and de facto and/or provisional authorities</li> <li>Experience in designing and delivering training to diverse audiences</li> <li>Familiarity with gender and intersectional approaches in International Humanitarian Law, Human Rights or Protection of Civilians framework</li> </ul> <p><strong>Job related competencies and technical skills</strong></p> <ul> <li>Strong analytical, research, and legal interpretation skills</li> <li>Excellent writing, communication, and interpersonal skills</li> <li>Ability to manage multiple priorities, work under pressure, and operate in complex environments</li> </ul> <p><strong>Organisational competencies</strong></p> <ul> <li>Understanding and respect for humanitarian principles and Geneva Call s vision, mission, values, and confidentiality</li> <li>Flexibility and adaptability</li> <li>Collaborative, team-orientated and solutions-orientated approach</li> </ul> <p><strong>Language (Desirable)</strong></p> <ul> <li>Knowledge of Kurdish is a plus.</li> </ul> <p><strong>Additional information</strong></p> <ul> <li>Testing and interviewing will be used as a form of screening.</li> <li>Initial appointment is subject to satisfactory professional references.</li> <li>Additional background checks may be required.</li> </ul>

<p>Cross-sell, up-sell products, and enrolment in the services in effectively. Satisfying Asiacell customers by leveraging of the existing offers that the customers have. Improve customer relationship management, maximize clients Satisfaction and retention. Answer/handle all incoming calls and respond to customers calls and complaints related to Eshrat Omor program in a very appropriate and professional manner. Management and resolve customer complaints by utilizing all the tools and interfaces. Sell products and place customer orders in the Call Centre interfaces. Maintain a high level of product knowledge (BTL and ATL) so as to advise the customer accurately whenever required, they have to response the queries of Customers on Asiacell products and services. Identify and escalate issues to concerned team leader for immediate solution. Keep searching for increasing customer satisfaction with having more opportunities to make the process more efficient. Troubleshoot customer complaints, to get clear diagnosis of problem and then placing required incident. Document all call information according to standard operating procedures, ticketing. All calls should be rendered clearly to call reasons. Share monthly, weekly and daily performance of the activities and the achievement. Direct and educate Asiacell customers on products and services and how to get utility of service transactions. Upsell and cross sell of products and services based on the targeted base with the chosen offers. Retain risky customers. Adhere to company and department rules and regulations, sticking to agreed code of conducts.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Computer Skills (MS Office)</li><li>Language Skills (Arabic &amp; English)</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership. Building Customer Value.</li><li>Technical Competencies: Customer Communication. Local Language Knowledge. Complaint Management &amp; Resolution. Cross-Selling. Capturing the Voice of the Customer (VoC). Service Quality Monitoring &amp; Compliance.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>DC Cloud &amp; NetBackup Supervisor<br><br><p><b>"Belong, Connect, Grow, with KBR!</b></p><br><br><br><p><b>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</b></p><br><br><p><b>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets."</b></p><br><br><br><br><p><b>Position title: </b>DC Cloud &amp; NetBackup Supervisor</p><br><br><p><b>Position status: </b>Local</p><br><br><p><b>Position reports to:</b>IT DC Manager</p><br><br><p><b>Department: </b>IT</p><br><br><p><b>Rotation pattern: </b>14/14&nbsp;</p><br><br><br><p>Job purpose</p><br><br><br><ul><li>The Datacenter, Cloud &amp; NetBackup Supervisor is responsible for supervising, administering, supporting, and optimizing data center infrastructure, private and hybrid cloud services, systems platforms, virtualization, enterprise storage, Veritas NetBackup, replication, and disaster recovery services.</li><li>The role ensures that data center, cloud, systems, and backup services remain secure, available, scalable, recoverable, and compliant with business continuity requirements, while leading operational improvements, technical documentation, and coordination with vendors and internal teams.</li></ul><br><br><p>Duties and responsibilities</p><br><br><br><ul><li>Supervise daily data center operations, including servers, racks, power and UPS coordination, cooling, hardware health, asset lifecycle, monitoring, and infrastructure availability.</li><li>Administer and support Huawei Cloud Stack services, ManageOne, FusionCompute, resource pools, tenants or projects, compute, storage, virtual networking, identity and access, and platform health.</li><li>Manage VMware vSphere, vCenter, ESXi, clusters, templates, high availability, DRS, lifecycle updates, and virtual machine provisioning or decommissioning.</li><li>Administer Windows Server and Linux systems, Active Directory, DNS, DHCP, Group Policy, patching, hardening, file services, and integration with monitoring and service management platforms.</li><li>Manage Veritas NetBackup operations, including master and media servers, clients or agents, policies, schedules, storage units, retention, catalog protection, backup job monitoring, and failure resolution.</li><li>Administer enterprise storage platforms, SAN or NAS connectivity, datastores, multipathing, allocation, performance, capacity planning, and integration with virtualization and backup services.</li><li>Lead backup, restore, replication, and disaster recovery activities; conduct scheduled recovery tests against approved RPO and RTO targets and maintain evidence of successful recoverability.</li><li>Troubleshoot complex infrastructure incidents, analyze logs and alerts, perform root-cause analysis, coordinate corrective actions, manage changes, and maintain complete technical documentation and SOPs.</li></ul><br><p>Qualifications, Training &amp; Certifications</p><br><br><br><ul><li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or </li></ul></div>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Position status</h4> <p>Local</p> <h4>Position reports to</h4> <p>IT DC Manager</p> <h4>Department</h4> <p>IT</p> <h4>Rotation pattern</h4> <p>14/14</p> <h4>Job purpose</h4> <p>The Datacenter, Cloud & NetBackup Supervisor is responsible for supervising, administering, supporting, and optimizing data center infrastructure, private and hybrid cloud services, systems platforms, virtualization, enterprise storage, Veritas NetBackup, replication, and disaster recovery services.</p> <p>The role ensures that data center, cloud, systems, and backup services remain secure, available, scalable, recoverable, and compliant with business continuity requirements, while leading operational improvements, technical documentation, and coordination with vendors and internal teams.</p> <h4>Duties and responsibilities</h4> <ul> <li>Supervise daily data center operations, including servers, racks, power and UPS coordination, cooling, hardware health, asset lifecycle, monitoring, and infrastructure availability.</li> <li>Administer and support Huawei Cloud Stack services, ManageOne, FusionCompute, resource pools, tenants or projects, compute, storage, virtual networking, identity and access, and platform health.</li> <li>Manage VMware vSphere, vCenter, ESXi, clusters, templates, high availability, DRS, lifecycle updates, and virtual machine provisioning or decommissioning.</li> <li>Administer Windows Server and Linux systems, Active Directory, DNS, DHCP, Group Policy, patching, hardening, file services, and integration with monitoring and service management platforms.</li> <li>Manage Veritas NetBackup operations, including master and media servers, clients or agents, policies, schedules, storage units, retention, catalog protection, backup job monitoring, and failure resolution.</li> <li>Administer enterprise storage platforms, SAN or NAS connectivity, datastores, multipathing, allocation, performance, capacity planning, and integration with virtualization and backup services.</li> <li>Lead backup, restore, replication, and disaster recovery activities; conduct scheduled recovery tests against approved RPO and RTO targets and maintain evidence of successful recoverability.</li> <li>Troubleshoot complex infrastructure incidents, analyze logs and alerts, perform root-cause analysis, coordinate corrective actions, manage changes, and maintain complete technical documentation and SOPs.</li> </ul> <h4>Qualifications, training & certifications</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li> <li>At least one current professional certification in data center, cloud, virtualization, systems, storage, or enterprise backup technologies is required.</li> <li>Veritas NetBackup certification or equivalent enterprise backup and recovery certification is strongly preferred.</li> <li>Huawei HCIA-Cloud Computing or HCIP-Cloud Computing, together with Huawei Cloud Stack training, is strongly preferred.</li> <li>VMware Certified Professional - VCF Administrator or VVF Administrator is strongly preferred.</li> <li>Microsoft Certified: Windows Server Hybrid Administrator Associate or Azure Administrator Associate (AZ-104) is preferred for systems and hybrid cloud responsibilities.</li> <li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li> <li>ITIL Foundation (current version) is preferred.</li> <li>Strong knowledge of data center operations, virtualization, storage, NetBackup, DR, Windows and Linux systems, networking, security, and scripting.</li> <li>Strong professional communication, analytical troubleshooting, technical leadership, architecture documentation, and reporting skills.</li> <li>Ability to supervise engineers and technicians, prioritize operational work, support critical incidents, and coordinate effectively with vendors and internal stakeholders.</li> </ul> <h4>Experience</h4> <ul> <li>7-10 years of professional experience in data center, cloud, virtualization, systems, enterprise backup, or infrastructure operations roles, including hands-on administration and support responsibilities.</li> <li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, VMware, Windows or Linux systems, enterprise storage, Veritas NetBackup, replication, restore, and disaster recovery operations; supervisory or lead experience is preferred.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <p><strong>Core platforms and tools:</strong><br> Huawei Cloud Stack, ManageOne, FusionCompute, VMware vSphere, vCenter, ESXi, VCF or VVF<br> Veritas NetBackup, Windows Server, Linux, Active Directory, DNS, DHCP, GPO, SAN/NAS storage, replication, and DR tools<br> PowerShell, PowerCLI, Python, monitoring tools, ITSM platforms, backup reporting, capacity and performance dashboards<br> English - upper intermediate or above (verbal and written)</p> <h4>Skills</h4> <ul> <li>Strong supervisory capability across data center, cloud, systems, virtualization, storage, and backup services, with strong availability, recoverability, and security awareness.</li> <li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, and service improvement actions within agreed service levels.</li> <li>Advanced troubleshooting and recovery mindset, with practical experience in backup validation, restore testing, platform health checks, and operational risk reduction.</li> <li>Strong organization, documentation, reporting, vendor coordination, and readiness to support critical incidents, migrations, upgrades, and disaster recovery activities.</li> </ul></p><p></p>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Position status</h4> <p>Local</p> <h4>Position reports to</h4> <p>IT DC Manager</p> <h4>Department</h4> <p>IT</p> <h4>Rotation pattern</h4> <p>14/14</p> <h4>Job purpose</h4> <p>The Datacenter, Cloud & NetBackup Supervisor is responsible for supervising, administering, supporting, and optimizing data center infrastructure, private and hybrid cloud services, systems platforms, virtualization, enterprise storage, Veritas NetBackup, replication, and disaster recovery services.</p> <p>The role ensures that data center, cloud, systems, and backup services remain secure, available, scalable, recoverable, and compliant with business continuity requirements, while leading operational improvements, technical documentation, and coordination with vendors and internal teams.</p> <h4>Duties and responsibilities</h4> <ul> <li>Supervise daily data center operations, including servers, racks, power and UPS coordination, cooling, hardware health, asset lifecycle, monitoring, and infrastructure availability.</li> <li>Administer and support Huawei Cloud Stack services, ManageOne, FusionCompute, resource pools, tenants or projects, compute, storage, virtual networking, identity and access, and platform health.</li> <li>Manage VMware vSphere, vCenter, ESXi, clusters, templates, high availability, DRS, lifecycle updates, and virtual machine provisioning or decommissioning.</li> <li>Administer Windows Server and Linux systems, Active Directory, DNS, DHCP, Group Policy, patching, hardening, file services, and integration with monitoring and service management platforms.</li> <li>Manage Veritas NetBackup operations, including master and media servers, clients or agents, policies, schedules, storage units, retention, catalog protection, backup job monitoring, and failure resolution.</li> <li>Administer enterprise storage platforms, SAN or NAS connectivity, datastores, multipathing, allocation, performance, capacity planning, and integration with virtualization and backup services.</li> <li>Lead backup, restore, replication, and disaster recovery activities; conduct scheduled recovery tests against approved RPO and RTO targets and maintain evidence of successful recoverability.</li> <li>Troubleshoot complex infrastructure incidents, analyze logs and alerts, perform root-cause analysis, coordinate corrective actions, manage changes, and maintain complete technical documentation and SOPs.</li> </ul> <h4>Qualifications, training & certifications</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li> <li>At least one current professional certification in data center, cloud, virtualization, systems, storage, or enterprise backup technologies is required.</li> <li>Veritas NetBackup certification or equivalent enterprise backup and recovery certification is strongly preferred.</li> <li>Huawei HCIA-Cloud Computing or HCIP-Cloud Computing, together with Huawei Cloud Stack training, is strongly preferred.</li> <li>VMware Certified Professional - VCF Administrator or VVF Administrator is strongly preferred.</li> <li>Microsoft Certified: Windows Server Hybrid Administrator Associate or Azure Administrator Associate (AZ-104) is preferred for systems and hybrid cloud responsibilities.</li> <li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li> <li>ITIL Foundation (current version) is preferred.</li> <li>Strong knowledge of data center operations, virtualization, storage, NetBackup, DR, Windows and Linux systems, networking, security, and scripting.</li> <li>Strong professional communication, analytical troubleshooting, technical leadership, architecture documentation, and reporting skills.</li> <li>Ability to supervise engineers and technicians, prioritize operational work, support critical incidents, and coordinate effectively with vendors and internal stakeholders.</li> </ul> <h4>Experience</h4> <ul> <li>7-10 years of professional experience in data center, cloud, virtualization, systems, enterprise backup, or infrastructure operations roles, including hands-on administration and support responsibilities.</li> <li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, VMware, Windows or Linux systems, enterprise storage, Veritas NetBackup, replication, restore, and disaster recovery operations; supervisory or lead experience is preferred.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <p><strong>Core platforms and tools:</strong><br> Huawei Cloud Stack, ManageOne, FusionCompute, VMware vSphere, vCenter, ESXi, VCF or VVF<br> Veritas NetBackup, Windows Server, Linux, Active Directory, DNS, DHCP, GPO, SAN/NAS storage, replication, and DR tools<br> PowerShell, PowerCLI, Python, monitoring tools, ITSM platforms, backup reporting, capacity and performance dashboards<br> English - upper intermediate or above (verbal and written)</p> <h4>Skills</h4> <ul> <li>Strong supervisory capability across data center, cloud, systems, virtualization, storage, and backup services, with strong availability, recoverability, and security awareness.</li> <li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, and service improvement actions within agreed service levels.</li> <li>Advanced troubleshooting and recovery mindset, with practical experience in backup validation, restore testing, platform health checks, and operational risk reduction.</li> <li>Strong organization, documentation, reporting, vendor coordination, and readiness to support critical incidents, migrations, upgrades, and disaster recovery activities.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose The Branch Operations Supervisor is responsible for supervising and coordinating the daily operational activities of the branch, including receiving and distributing shipments, assigning and following up with delivery representatives, completing daily financial settlements, handling returned shipments, and coordinating with the main center.<br> The role ensures that branch operations are organized, shipments and cash collections are properly controlled, and daily operational records are accurate and complete.<br> The position requires a hands-on individual with experience or exposure to warehouse, logistics, delivery, or distribution operations.<br> Key Responsibilities - Receive incoming shipments and mail at the branch on a daily basis and ensure they are properly recorded and handled.<br> - Sort and distribute shipments to delivery representatives according to assigned delivery areas.<br> - Assign and organize delivery zones and routes among delivery representatives based on daily operational requirements.<br> - Supervise and follow up on the daily activities of delivery representatives.<br> - Monitor pending, delayed, returned, or undelivered shipments and follow up on their status.<br> - Conduct daily financial settlements with delivery representatives and verify collected amounts against delivery records.<br> - Arrange and send collected funds and financial settlements to the main center in accordance with company procedures.<br> - Receive returned and reverse shipments at the branch and coordinate their daily transfer to the main center.<br> - Handle financial settlements with the company's merchants/customers when required and ensure that the relevant records are accurate.<br> - Maintain proper organization of shipments within the branch and support warehouse control activities.<br> - Ensure shipments are stored, handled, and transferred correctly to minimize loss, damage, or operational errors.<br> - Maintain accurate daily records related to incoming shipments, outgoing shipments, returns, deliveries, and financial settlements.<br> - Coordinate with the main center regarding shipment status, returns, operational issues, and other branch requirements.<br> - Report delivery issues, discrepancies, missing shipments, cash differences, or other operational problems to the Operations Manager.<br> - Ensure delivery representatives and branch staff follow company procedures and operational requirements.<br> - Support the overall organization, cleanliness, and security of the branch and warehouse area.<br> - Perform other operational duties assigned by management as required.<br> - High school diploma, diploma, or bachelor's degree in a relevant field.<br> - Previous experience in a warehouse, logistics, delivery, distribution, or similar operational environment is preferred.<br> - Basic understanding of warehouse operations and shipment handling processes.<br> - Ability to supervise, coordinate, and follow up with delivery representatives and operational staff.<br> - Good organizational and time-management skills.<br> - Basic computer skills, including Microsoft Excel and general data entry.<br> - Ability to handle cash settlements and maintain accurate financial and operational records.<br> - Good communication and problem-solving skills.<br> - Ability to work under pressure and manage multiple daily operational tasks.<br> - Ability to identify and report operational discrepancies and issues.<br> - Responsible, organized, trustworthy, and attentive to detail.<br> Preferred Candidate Profile The ideal candidate has practical experience or exposure to warehouse, logistics, delivery, or distribution operations and is ready to take on supervisory responsibility for the daily activities of a branch.<br> Extensive management experience is not required.<br> Candidates who have previously worked as a Warehouse Officer, Warehouse Assistant, Logistics Officer, Dispatcher, Delivery Coordinator, Operations Officer, or similar operational role may be suitable if they demonstrate strong organizational skills, reliability, and the ability to supervise day-to-day branch activities effectively.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>IT HCS &amp; VMware Platform Supervisor (Basra)<br><br><br><p><b>"Belong, Connect, Grow, with KBR!</b></p><br><br><br><p><b>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</b></p><br><br><p><b>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets."</b></p><br><br><br><p><b>Position title: </b>IT HCS &amp; VMware Platform Supervisor</p><br><br><p><b>Position status: </b>Local</p><br><br><p><b>Position reports to: </b>IT DC Manager</p><br><br><p><b>Department: </b>IT</p><br><br><p><b>Rotation pattern: </b>14/14</p><br><br><br><p>Job purpose</p><br><br><br><ul><li>The IT HCS &amp; VMware Platform Supervisor is responsible for supervising the operation, administration, governance, and continuous improvement of the Huawei Cloud Stack (HCS) platform and related private or hybrid cloud services across the IT data center environment.</li><li>The role leads HCS platform support activities to ensure secure, available, scalable, and recoverable cloud services, while coordinating with infrastructure, network, security, application, vendor, and service management teams to meet business continuity and operational requirements.</li></ul><br><br><p>Duties and responsibilities</p><br><br><br><ul><li>Supervise daily administration of Huawei Cloud Stack services including ManageOne, FusionCompute, resource pools, projects or tenants, compute, storage, virtual networking, identity and access, monitoring, and platform health.</li><li>Lead and guide platform engineers and support teams in incident handling, service requests, change implementation, preventive maintenance, lifecycle upgrades, and compliance with approved procedures.</li><li>Monitor HCS capacity, utilization, performance, availability, licensing, quotas, and service levels; prepare forecasts and implement optimization plans for efficient resource usage.</li><li>Oversee integration of HCS with VMware platforms, enterprise storage, SAN or NAS connectivity, backup systems, Active Directory, DNS, networking, security, monitoring, and IT service management tools.</li><li>Ensure backup, replication, snapshot, restore, and disaster recovery processes are properly configured and tested; coordinate recovery exercises against approved RPO and RTO targets.</li><li>Review and approve technical change plans, method statements, risk assessments, rollback plans, patching activities, configuration baselines, and security hardening requirements.</li><li>Troubleshoot and supervise resolution of complex platform incidents by analyzing logs, alerts, performance data, and root causes; coordinate corrective actions with Huawei, vendors, and internal teams.</li><li>Maintain platform documentation, architecture diagrams, runbooks, SOPs, asset records, KPI reports, and continuous improvement actions; promote automation using PowerShell, PowerCLI, Python, APIs, or approved orchestration tools.</li></ul><br><p>Qualifications, Training &amp; Certifications</p><br><br><ul><li></li><li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li><li>At least one current professional certification in cloud computing, virtualization, systems infrastructure, storage, backup, or IT service management is required.</li><li>Huawei HCIP-Cloud Computing, HCIP-Cloud Service, or equivalent Huawei Cloud Stack professional certification is strongly preferred; HCIE-Cloud Computing is an advantage.</li><li>Huawei Cloud Stack administration, ManageOne, FusionCompute, FusionStorage, or HCS operations training is strongly preferred.</li><li>VMware Certified Professional - VCF Administrator, VVF Administrator, or Data Center Virtualization certification is preferred.</li><li>Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305 path) is an advantage for hybrid cloud responsibilities.</li><li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li><li>ITIL Foundation (current version) is preferred; service management, change management, or project coordination training is an advantage.</li><li>Veeam Certified Engineer Plus (VMCE+) or an equivalent enterprise backup and recovery certification is an advantage.</li><li>Strong knowledge of HCS operations, virtualization, storage, backup, disaster recovery, Windows and Linux systems, networking, security, monitoring, and automation scripting.</li><li>Strong leadership, professional communication, analytical troubleshooting, technical reporting, architecture documentation, and stakeholder coordination skills.</li></ul><br><p>Experience</p><br><br><ul><li>7-10 years of professional experience in cloud, virtualization, systems, data center, or enterprise infrastructure operations.</li><li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, ManageOne, FusionCompute, VMware, enterprise storage, backup, replication, and disaster recovery operations, including at least 2-3 years in a lead or supervisory role.</li></ul><p>Language proficiency, computer and software skills</p><br><br><br><ul><li>Core platforms and tools:</li></ul><ul><li>Huawei Cloud Stack, ManageOne, FusionCompute, FusionStorage, and HCS monitoring tools</li><li>VMware vSphere, vCenter, ESXi, VCF or VVF, templates, clusters, HA and DRS</li><li>SAN/NAS storage, backup and replication tools, PowerShell, PowerCLI, Python, APIs, monitoring platforms, and ITSM ticketing tools</li></ul><ul><li>English - upper intermediate or above (verbal and written)</li></ul><br><p>Skills</p><br><br><br><ul><li>Strong leadership and supervisory capability across HCS platform operations, incident response, change delivery, vendor coordination, and team workload management.</li><li>Advanced troubleshooting across HCS, virtualization, storage, backup, networking, security, and infrastructure services, with strong availability and risk awareness.</li><li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, audit findings, and service improvement plans within agreed service levels.</li><li>Strong documentation, reporting, automation, governance, and communication skills with readiness to support critical incidents, migrations, upgrades, and recovery activities.</li></ul><br><br><br> </div>

<p>Support the M&amp;E Officer in planning, developing, organizing, and delivering capacity-building training to IOM staff and partners on mainstreaming Accountability to Affected People (AAP), including the Community Feedback Mechanism (CFM), Community-Based Complaints Mechanism (CBCM), and Communication with Communities (CwC) throughout the programme cycle, in line with the IASC and IOM Accountability Frameworks and humanitarian principles. In coordination with the field M&amp;E team, participare in regular AAP needs assessments; review and provide suggestions to strengthen the Mission s Community Feedback Mechanism (CFM); identify opportunities to enhance two-way communication with crisis-affected communities; and develop recommendations to improve accessibility, responsiveness, and context appropriateness of feedback and complain channels. Lead the implementation and continuous improvement of the Mission-wide CFM, including the hotline service, and ensure feedback and complaints are properly recorded in the CFM database, tracked, and responded to in a timely manner. In coordination with the M&amp;E Information Management Associate, support the updating of the CFM dashboard; analyse and disseminate summarized CFM reports; and draft recommendations to strengthen internal controls and improve programme quality and effectiveness. Keep abreast of developments related to IOM s AAP Framework, guidelines, standards, tools, and institutional requirements, including sharing relevant updates through the global CFM Connect platform. Facilitate the integration of AAP considerations and assessments into monitoring activities, needs assessments, surveys, and evaluation exercises. Participate in safeguarding training initiatives and ensure that call centre staff receive regular refresher training on PSEA, AAP, and other initiatives. Contribute to efforts to improve the effectiveness of internal referral pathways by reviewing existing referral flows and identifying gaps and bottlenecks, regularly updating and standardizing them. Coordinate the compilation, verification, and reporting of AAP-related information for donor reports, internal updates, and information products; liaise with the Media and Communications Unit on the design, dissemination, documentation, and publication of materials; and coordinate their dissemination and documentation. Coordinate with the Mission s Information Management Systems (IMS) team to define functional requirements for the CFM database structure; identify opportunities for system enhancements and coordinate the incorporation and testing of agreed changes and communicate them to programme teams. Facilitate the integration of AAP findings and community feedback into learning workshops, project review meetings, evaluation validation exercises, and communities of practice; and document and share lessons learned and best practices across IOM and partner networks. Coordinate the operational functioning of the Call Centre; monitor service capacity, staff performance, and quality against established standards; identify workflow and referral challenges, and initiate corrective measures in consultation with relevant colleagues. Coordinate with procurement and administrative staff to regularly monitor and follow up on the timely payment of Call Centre service fees, ensuring minimal service interruptions.Perform such other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor degree in anthropology, law, development studies, political or social sciences or a related field from an accredited academic institution and five years of practical experience in the field and certificate in AAP; or School Diploma in the above fields with seven years of relevant professional experience.</li><li>Accredited Universities are those listed in the UNESCO World Higher Education Database.</li><li>Substantial experience in the design and implementation of AAP Frameworks and workplans, monitoring and/or evaluation;</li><li>Proven experience in the management of CFM teams and operations;</li><li>Proven experience in the implementation of AAP capacity-building activities with staff and implementing partners;</li><li>Proven experience in data collection tool preparation, data collection, analysis and reporting in a humanitarian or development context;</li><li>Familiarity with data protection principles and exercises.</li><li>Strong reporting, writing and research skills, preferably related to M&amp;E and AAP;</li><li>Excellent communication and analytical skills;</li><li>Demonstrated knowledge of development of data collection tools, their administration and evaluation techniques and practices;</li><li>a Strong interpersonal and teamwork skills; and,</li><li>Proven ability to establish and maintain effective working relationships with people of diverse cultural and national backgrounds.</li><li>Expert knowledge of MS office and advanced statistical skills including knowledge of database management, statistical and project management software is a strong advantage;</li><li>Knowledge and understanding of the migration issues, return and reintegration in the region is an advantage.</li><li>Fluency in English is required</li><li>Arabic and Kurdish are advantage</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Important Employment Information This role is located in Baghdad and will be hired through a third-party employment provider, as Atlas Copco does not maintain a legal entity or Customer Center in the country. While administrative processes such as contracts and payroll will be handled externally, your day-to-day operations will be fully connected to the Turkiye Customer Center, reporting to the Business Line Manager in Turkiye. Your role As an Area Sales Engineer, your mission is to develop sales and market our products in Baghdat Iraq by leveraging your technical expertise and understanding of customer needs. You will report to the Business Line Manager and work closely with product teams to ensure successful execution of sales strategies. You will: Establish and manage channel partners through the distribution network. Conduct market research and identify opportunities in the assigned region. Generate product requirements and determine regional specifications. Coordinate production timetables, pricing, and plans for product introduction. Develop marketing strategies and manage dealer relationships. Deliver product training and support after-sales activities. Drive sales for Portable Compressors, Handheld Tools, Generators, Pumps, and Light Towers and Aftermarket Products. To succeed, you will need You have: 3+ years of experience working as a Sales Engineer or in a similar technical-commercial role. A university degree in Engineering, Marketing, or Business Management (preferably mechanical, electrical, or industrial engineering) Non-negotiable skills: Strong technical know-how and marketing knowledge. Ability to develop and execute sales strategies, including dealer management and channel development. Fluency in English (written and verbal) and a valid local driving license. Preferred skills: Experience in market research and determining customer needs through data collection and analysis. Ability to recommend product scope, review specifications, and appraise new product ideas or packaging changes. Skilled in competitor analysis and defining product marketing communication objectives. Experience in preparing short- and long-term sales forecasts, special reports, and answering management requests. Ability to manage inventory turnover and product availability through forecasting and production schedule alignment. Expertise in pricing strategies using market research data and cost analysis for customized orders. Familiarity with digitalization tools and platforms for product development, sales, and marketing activities. Strong understanding of product management and value creation principles. Excellent presentation, communication, and relationship-building skills. Advanced computer skills (MS Office) and adaptability to new technologies. Additional responsibilities include: Regular dealer and end-user visits, product training, and after-sales support. Selling and promoting service products (e.g., maintenance parts, kits, lubricants). Building and maintaining strong business relationships with customers and distributors. Maintaining professional and technical knowledge by attending workshops, reviewing publications, and networking. Contributing to team efforts and performing other duties as directed by management. In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location This role is fully remote, enabling you to work from anywhere within the region of Baghdad, while being associated with our customer center in Turkiye.</span> </div>

<p>SRD Center is seeking qualified Leadership, Management and Communication Training Consultants for a short-term assignment in Erbil, Iraq. The assignment will support the design and delivery of an intensive three-day managerial training and communication programme targeting approximately 20 staff members with managerial and supervisory responsibilities. The programme aims to strengthen participants leadership, management, people-management, communication, decision-making, conflict-resolution and interpersonal competencies. The training will emphasize practical application, participatory learning and the use of realistic workplace scenarios. SRD Center welcomes applications from experienced trainers and consultants with expertise in one or more of the following areas: • Leadership and management development; • Behavioural competencies for line managers; • Managerial and organizational communication; • People management and staff development; • Conflict resolution and workplace dynamics; • Decision-making and problem solving; • Emotional intelligence and leadership resilience; • Change management; • Coaching, mentoring and performance management; • Team development and organizational effectiveness. Depending on the profiles of selected candidates, the assignment may be implemented by a Lead Trainer or by a small team of trainers with complementary areas of expertise. Tasks Selected consultant(s) may be responsible for some or all of the following tasks: • Review the assignment requirements and contribute to the design of a comprehensive three-day managerial training programme. • Develop a detailed training agenda and appropriate sequencing of training topics. • Develop session plans, presentations, participant handouts, practical exercises and other training materials. • Deliver high-quality, interactive training sessions for managers and supervisors. • Facilitate practical exercises, case studies, simulations, role plays, group discussions and workplace-based scenarios. • Apply adult-learning and participant-centred training methodologies. • Facilitate sessions on leadership styles, managerial responsibilities, team leadership, strategic thinking, accountability and building trust. • Strengthen participants' competencies in delegation, staff empowerment, coaching, mentoring, motivation and employee development. • Facilitate training on effective managerial communication, reporting lines, information sharing, active listening, constructive feedback and professional communication. • Address difficult conversations, workplace conflict, negotiation and positive workplace relationships. • Support participants to strengthen analytical decision-making, critical thinking, root-cause analysis, prioritization and problem-solving skills. • Facilitate learning related to emotional intelligence, self-awareness, empathy, relationship management and leadership resilience. • Address organizational change, managing resistance and maintaining staff engagement during periods of change. • Promote inclusive, collaborative and solution-oriented management practices. • Conduct pre- and post-training assessments, knowledge checks or other appropriate learning assessments. • Collect and analyse participant feedback on the effectiveness of the training. • Contribute to or prepare a concise post-training report documenting the activities delivered, participant feedback, assessment results, key observations and recommendations. • Coordinate with SRD Center before and during implementation to ensure the quality and timely delivery of the assignment. Qualifications Applicants should demonstrate the following qualifications and experience: • Advanced university degree in Business Administration, Management, Human Resources Management, Organizational Development, Psychology, Education, Social Sciences, or another relevant discipline. • Relevant professional qualifications, training certifications or accreditation in leadership development, management training, coaching, organizational development, human resources or related fields are an advantage. • Demonstrated professional experience in leadership, management and/or organizational development. • Proven experience designing and delivering leadership and management training programmes for managers and supervisors. • Strong knowledge and practical experience in one or more of the technical areas covered by the assignment, including leadership, people management, communication, conflict resolution, decision-making, emotional intelligence or change management. • Demonstrated ability to use interactive and participatory adult-learning methodologies. • Strong facilitation, presentation and interpersonal communication skills. • Experience developing training curricula, agendas, facilitator materials, presentations, exercises and participant learning resources. • Ability to facilitate practical case studies, simulations, role plays and problem-solving exercises. • Experience conducting training assessments and evaluating learning outcomes.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Advanced university degree in Business Administration, Management, Human Resources Management, Organizational Development, Psychology, Education, Social Sciences, or another relevant discipline. • Relevant professional qualifications, training certifications or accreditation in leadership development, management training, coaching, organizational development, human resources or related fields are an advantage. • Demonstrated professional experience in leadership, management and/or organizational development. • Proven experience designing and delivering leadership and management training programmes for managers and supervisors. • Strong knowledge and practical experience in one or more of the technical areas covered by the assignment, including leadership, people management, communication, conflict resolution, decision-making, emotional intelligence or change management. • Demonstrated ability to use interactive and participatory adult-learning methodologies. • Strong facilitation, presentation and interpersonal communication skills. • Experience developing training curricula, agendas, facilitator materials, presentations, exercises and participant learning resources. • Ability to facilitate practical case studies, simulations, role plays and problem-solving exercises. • Experience conducting training assessments and evaluating learning outcomes. • Experience working with NGOs, international NGOs, development organizations or international institutions is considered an advantage. • Previous professional or training experience in Iraq and/or the Kurdistan Region of Iraq is an advantage. • Ability and availability to undertake the assignment and deliver in-person training in Erbil, Iraq . • Strong organizational skills and ability to work effectively within a short implementation timeframe. • Excellent professional communication and report-writing skills.</p>