وظائف مندوب توصيل طرود - بغداد العراق

<p>&nbsp;</p><p>&nbsp;<strong>Job Opportunity | Field Sales Representative – Medical Marketing Company</strong></p><p>A company specializing in <strong>medical marketing</strong> is seeking to hire a <strong>Field Sales Representative</strong> to join our team in <strong>Baghdad and Erbil</strong>, and to contribute to expanding the client base and building long-term professional relationships.</p><p><strong>Duties and Responsibilities:</strong><br>• Directly communicate with potential clients and conduct field visits.&nbsp;<br>• Introduce company services and present marketing solutions tailored to client needs.<br>• Attract new clients and work towards achieving sales targets.<br>• Build and develop strong professional relationships with clients and follow up with them continuously.&nbsp;<br>• Prepare periodic reports on visits, potential clients, and sales results.&nbsp;<br>• Monitor the market and competitors to identify growth and expansion opportunities.&nbsp;</p><p><strong>✅ Required Qualifications:</strong><br>• Previous experience in <strong>field sales</strong>, preferably in the medical, marketing, or service sectors.<br>• Excellent communication, negotiation, and persuasion skills.&nbsp;<br>• A polished, professional personality capable of building relationships.<br>• Ability to perform field work and achieve set goals.<br>• Ability to manage time and work independently. ⏱️<br>• Ambition and a desire for growth and achieving outstanding results.&nbsp;<br>• Good knowledge of the labor market in Baghdad or Erbil, and the ability to travel within work areas.<br>• Proficiency in Arabic; English or Kurdish language skills are an added advantage.&nbsp;</p><p><strong>Salary and Benefits:</strong><br><strong>Fixed salary + sales commission</strong>&nbsp;<br>With opportunities for growth and development within the team.&nbsp;</p><p>We are looking for an <strong>energetic and responsible individual with a genuine sales mindset, capable of turning opportunities into successful business relationships.</strong> ⭐</p><p>&nbsp;<strong>Work Location:</strong> Baghdad and Erbil – Iraq<br><strong>Job Type:</strong> Full-time – Field work</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a motivated and results-driven Sales Representative to join our team in Iraq. The successful candidate will be responsible for promoting and selling medical equipment, healthcare solutions, and consumable products to hospitals, clinics, laboratories, and healthcare professionals.</p><p><br></p><p>Requirements</p><ul><li>raqi resident based in Baghdad.</li><li>Bachelor's degree in Biomedical Engineering, or a related field.</li><li>Previous experience in medical equipment or healthcare sales is preferred.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Ability to build professional relationships with healthcare providers.</li><li>Self-motivated, organized, and target-oriented.</li><li>Willingness to travel within Baghdad and other areas of Iraq when required.</li><li>Good command of Arabic and English is preferred.</li><li>Car is a must. </li></ul><p> Interested candidates are invited to apply and send their CV.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><ul><li>Develop and maintain strong relationships with hospitals, clinics, doctors, and healthcare institutions.</li><li>Promote medical equipment and healthcare solutions to potential customers.</li><li>Identify new business opportunities and expand the customer network.</li><li>Conduct product presentations and demonstrations.</li><li>Prepare quotations and follow up with customers throughout the sales process.</li><li>Achieve sales targets and provide regular market feedback.</li><li>Monitor market trends and competitor activities.</li><li>Coordinate with the technical and management teams to ensure customer satisfaction.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire &nbsp;</span><span>Customer Service Representative, </span><span>who are responsible</span><span> for </span><span>handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioural</span></p><br><ul><li><p><span>Serving our Customers </span></p><br></li><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Relationship Building </span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral Communication</span></p><br></li><li><p><span>Written Communication</span></p><br></li><li><p><span>Managing Information&nbsp;</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support </span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>DEI&nbsp; Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire &nbsp;</span><span>Customer Service Representative, </span><span>who are responsible</span><span> for </span><span>handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioural</span></p><br><ul><li><p><span>Serving our Customers </span></p><br></li><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Relationship Building </span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral Communication</span></p><br></li><li><p><span>Written Communication</span></p><br></li><li><p><span>Managing Information&nbsp;</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support </span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>DEI&nbsp; Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<p>Hiring a Sales professional to grow the shipping container client base on the weekly vessel service to Iraq. You will identify and meet new clients — freight forwarders, direct shipper and NVOCC— to secure bookings and build lasting relationships. Responsibilities include achieving volum</p>

<p>Responsibilities: Develop and maintain relationships with clients and distributors Promote and sell dairy products across the assigned territory Identify new business opportunities and expand the customer base Achieve sales targets and prepare regular sales reports Monitor market trends and competitor activities</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in dairy products sales is required Strong communication, negotiation, and presentation skills Good knowledge of the Iraqi market is an advantage Ability to relocate and work in Iraq Self-motivated, target-oriented, and able to work independently</p>

<p>Sell Asiacell products and services, to achieve the enterprise objectives set by the management. Sell Asiacell products and services, to ensure reception of prospects new customers Follow Enterprise Sales procedures &amp; guidelines and get the required documents. Develops a trustworthy relationship with customers and ensure customer satisfaction, Achieves the sales objectives set by the management. Feedback on field expectations. Reporting daily, weekly and monthly visits and activities Arrange visits to ensure proper portfolio coverage Customer complaints management handling Manage activation tools in a professional manner to ensure accurate documents and data submission. Manage the financial payments properly and deposit the collected amounts to related departments to avoid activation suspension actions.</p><p><strong>Desired Candidate Profile</strong></p>1-3-year experience in sales Computer skills (MS Office, Email Correspondences, Programming) Good communication, problem solving, negotiation and conflict handling skills Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Technical Competencies: Performance Management &amp; Reporting Telecom Market &amp; Industry Knowledge B2B Sales Planning B2B Product / Portfolio Strategy Development Key Account Management B2B Solution Selling Performance Management &amp; Reporting

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose The Branch Operations Supervisor is responsible for supervising and coordinating the daily operational activities of the branch, including receiving and distributing shipments, assigning and following up with delivery representatives, completing daily financial settlements, handling returned shipments, and coordinating with the main center.<br> The role ensures that branch operations are organized, shipments and cash collections are properly controlled, and daily operational records are accurate and complete.<br> The position requires a hands-on individual with experience or exposure to warehouse, logistics, delivery, or distribution operations.<br> Key Responsibilities - Receive incoming shipments and mail at the branch on a daily basis and ensure they are properly recorded and handled.<br> - Sort and distribute shipments to delivery representatives according to assigned delivery areas.<br> - Assign and organize delivery zones and routes among delivery representatives based on daily operational requirements.<br> - Supervise and follow up on the daily activities of delivery representatives.<br> - Monitor pending, delayed, returned, or undelivered shipments and follow up on their status.<br> - Conduct daily financial settlements with delivery representatives and verify collected amounts against delivery records.<br> - Arrange and send collected funds and financial settlements to the main center in accordance with company procedures.<br> - Receive returned and reverse shipments at the branch and coordinate their daily transfer to the main center.<br> - Handle financial settlements with the company's merchants/customers when required and ensure that the relevant records are accurate.<br> - Maintain proper organization of shipments within the branch and support warehouse control activities.<br> - Ensure shipments are stored, handled, and transferred correctly to minimize loss, damage, or operational errors.<br> - Maintain accurate daily records related to incoming shipments, outgoing shipments, returns, deliveries, and financial settlements.<br> - Coordinate with the main center regarding shipment status, returns, operational issues, and other branch requirements.<br> - Report delivery issues, discrepancies, missing shipments, cash differences, or other operational problems to the Operations Manager.<br> - Ensure delivery representatives and branch staff follow company procedures and operational requirements.<br> - Support the overall organization, cleanliness, and security of the branch and warehouse area.<br> - Perform other operational duties assigned by management as required.<br> - High school diploma, diploma, or bachelor's degree in a relevant field.<br> - Previous experience in a warehouse, logistics, delivery, distribution, or similar operational environment is preferred.<br> - Basic understanding of warehouse operations and shipment handling processes.<br> - Ability to supervise, coordinate, and follow up with delivery representatives and operational staff.<br> - Good organizational and time-management skills.<br> - Basic computer skills, including Microsoft Excel and general data entry.<br> - Ability to handle cash settlements and maintain accurate financial and operational records.<br> - Good communication and problem-solving skills.<br> - Ability to work under pressure and manage multiple daily operational tasks.<br> - Ability to identify and report operational discrepancies and issues.<br> - Responsible, organized, trustworthy, and attentive to detail.<br> Preferred Candidate Profile The ideal candidate has practical experience or exposure to warehouse, logistics, delivery, or distribution operations and is ready to take on supervisory responsibility for the daily activities of a branch.<br> Extensive management experience is not required.<br> Candidates who have previously worked as a Warehouse Officer, Warehouse Assistant, Logistics Officer, Dispatcher, Delivery Coordinator, Operations Officer, or similar operational role may be suitable if they demonstrate strong organizational skills, reliability, and the ability to supervise day-to-day branch activities effectively.<br></span> </div>

<p><strong>Order handling and execution</strong></p><p>Receive, validate and execute client buy and sell orders on the Iraq Stock Exchange through the exchange trading system, within each client's approved limits and account status.</p><p>Monitor orders routed electronically to the international broker, follow up on rejected or partially filled orders, and handle exceptions with the broker's operations team.</p><p>Perform pre-trade checks: client identity and account status, available cash or securities, trading restrictions, and any flags raised by compliance or AML.</p><p>Keep an accurate, time-stamped record of every order, amendment, cancellation and execution, as required by the regulations and the company's record-keeping procedures.</p><p><strong>Settlement, reconciliation and market operations</strong></p><p>Coordinate daily settlement with the Iraqi Depository Centre and the settlement bank, and reconcile executed trades against client accounts and the company's records.</p><p>Track corporate actions, trading suspensions, price limits and exchange announcements, and make sure clients' positions and the platform reflect them.</p><p>Prepare the trading department's daily and periodic reports for management, and the trading data requested by the exchange or the Commission.</p><p>Act as the trading department's operational contact with the Iraq Stock Exchange and the Iraqi Depository Centre.</p><p><strong>Conduct, compliance and client service</strong></p><p>Apply the company's compliance, AML/CFT and risk procedures on the desk, and refer unusual orders or client behaviour to the compliance officer and the AML reporting officer without delay.</p><p>Handle clients' execution-related questions and complaints professionally and within the company's service standards.</p><p>Contribute to building the trading department: procedures, controls, platform testing with the technology vendor, and training of future team members.</p><p>Maintain the accreditation, continuing education and good-standing requirements set by the Commission and the exchange.</p><p><strong>Desired Candidate Profile</strong></p><p>Has passed the broker-representative examinations approved by the Iraq Securities Commission and the Iraq Stock Exchange, or holds a current accreditation as a licensed trading representative/</p><p>At least two years of hands-on experience on the trading desk of a brokerage company licensed on the Iraq Stock Exchange, with practical knowledge of the exchange trading system and the Iraqi Depository Centre's settlement procedures.</p><p>Clean record: no conviction for a felony or a misdemeanour involving dishonesty, and no disciplinary sanction from a regulator. The Commission vets each accredited representative before commencement, and the appointment is conditional on that vetting.</p><p>Fluent Arabic and working English, high numerical accuracy, and the composure to work under market-hours pressure.</p>

<p><br></p> <p> <strong>Expected:</strong> </p> <ul> <li>Bachelor s degree, Minimum 8 years experience in the Oil &amp; Gas industry with significant experience in construction. </li> <li>Strong communication and interpersonal skills to collaborate with various stakeholders. </li> <li>Strong proficiency in advanced applications, expertise in planning specialist applications in (MSP, Primavera, Pertmaster). </li> <li>Excellent communication, collaboration, and leadership skills.</li> </ul> <p>Wood is recruiting for a Site Scheduler to join its Iraq business unit focusing on conducting the jobs related to project planning matters in order to respect the HSE policies and procedures.</p> <p>This role is a full-time on-site role in Basra, Iraq with travel requirement.<br> Rotation: 4 weeks on/4 weeks off</p> <p><br></p><ul> </ul> <p> </p> <p> <strong> <u>Job Objectives:</u> </strong> </p> <p>Conduct the jobs related to project planning matters in order to respect the HSE policies and procedures. Analyze and provide reporting related actual condition of project construction activities in order to manage the project activities in a good manner. Analyze the reliability of contractor s project planning, monitor project activities status through coordination with related parties project planning activities in order to ensure the project activities are implemented as per approved schedule. Analyze and prepare integrated schedule of project-production as well as project planning and reporting in order to smooth the process of project construction into production phase.</p> <p> <strong>Health, Safety and Environment Activities:</strong> </p> <ul> <li>Support and enforce project guidelines and Health, Safety and Environment (HSE) objectives.</li> <li>Apply all planning activities in line with Group standard, COMPANY rules and regulation for technical, health, safety and environment,</li> <li>Attend HSE meetings and training when necessary.</li> <li>Apply all planning activities in line with Group standard, COMPANY rules and regulation for technical, health, safety and environment,</li> </ul> <p> <strong>Activities:</strong> </p> <p>Analyze and provide reporting related to actual condition of project construction activities in order to manage the project activities in a good manner. </p> <ul> <li>Gather accurate and timely information from project's location and give information to management related actual condition of project activities.</li> <li>Prepare plan and progress coordination with contractors and site representative.</li> <li>Prepare reporting of actual progress project activities as per gathered and monitored data from actual condition on site.</li> </ul> <p>Analyze the reliability of contractor s project planning, monitor project activities status through coordination with related parties and conduct project planning activities in order to ensure the project activities are implemented as per approved schedule.</p> <ul> <li>Monitor, analyze, and evaluate the reliability and feasibility of contractor s planning and progress of projects construction activities.</li> <li>Check the remaining/outstanding work and compare reported and actual progress at yard/site.</li> <li>Liaise with project/site/contract manager for information and occurring problems in projects.</li> <li>Help project manager and company's site representative in checking and coordinating projects activities related to monitoring (outstanding material, planning and calculating progress, and remaining work).</li> <li>Liaise with project/site/contract manager for data, site representative for planning and progress coordination, and contractors to establish realistic planning and validate physical progress.</li> <li>Convey information to Project lead planner for integration into overall reporting.</li> </ul> <p>Analyze and prepare integrated schedule of project-production as well as project planning and reporting in order to smooth the process of project construction into production phase.</p> <ul> <li>Review and monitor level 4 planning provided by contractors on site</li> <li>Establish project-production integrated schedule that updated regularly to give information of project's current status</li> <li>In charge of the update of all planning on site (5WLA, 2 months, 4 months, 24 months, SD, ..)</li> <li>Establish construction-commissioning integrated schedule that updated regularly</li> <li>Ensure facilities transfer and close out planning are conducted smoothly</li> <li>Provide documentation of actual progress related to project construction activities</li> <li>Issuing weekly status of remaining work quantity for information and quantities of commodity status (achieved vs plan, productivity</li> </ul>

<p>The Fire Fighter will be primarily based at BEC that serve the Life Support Services contract in support of the State Department. The Fire Fighter will be responsible for utilizing resources to accomplish operational requirements and will report to their assigned Crew Chief or Assistant Site Chief.</p><p>The additional duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive:</p>

<p>We are looking for a Brand &amp; Business Development Representative to manage our business relationship and support the growth of our presence in the Iraqi market.</p><p><strong>Desired Candidate Profile</strong></p><p>2+ years experience in mobile phones, telecom, consumer electronics, retail, or distribution.</p><p>Strong knowledge of the Iraqi market.</p><p>Strong communication and negotiation skills.</p><p>Good Arabic and English.</p><p>Existing industry relationships are an advantage.</p><p>Proactive, trustworthy, commercially minded, and able to work independently.</p><p>Willing to travel within Iraq.</p>

<p>We are looking for a Brand &amp; Business Development Representative to manage our business relationship and support the growth of our presence in the Iraqi market.</p><p><strong>Desired Candidate Profile</strong></p><p>2+ years experience in mobile phones, telecom, consumer electronics, retail, or distribution.</p><p>Strong knowledge of the Iraqi market.</p><p>Strong communication and negotiation skills.</p><p>Good Arabic and English.</p><p>Existing industry relationships are an advantage.</p><p>Proactive, trustworthy, commercially minded, and able to work independently.</p><p>Willing to travel within Iraq.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key Responsibilities: Manage and maintain strong relationships with clients.<br> Act as the main point of contact for client inquiries, requests, and issue resolution.<br> Handle client accounts, ensuring smooth communication and service delivery.<br> Proactively identify and solve client problems to ensure satisfaction.<br> Collaborate with internal teams to meet client needs and improve service quality.<br> Language Requirements: Must be fluent in Arabic, English, and Kurdish (spoken and written).<br> Qualifications &amp; Skills: Proven experience in client management, customer service, or account management (preferably in delivery/shipping/logistics).<br> Excellent communication and interpersonal skills.<br> Strong problem-solving abilities and ability to work under pressure.<br> Organizational and time-management skills.<br> Ability to build trust and long-term relationships with clients</span> </div>

<div><br></div>Head of Sales    <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who lands Legendary deals?  You do</em> <strong>DHL Global Forwarding</strong> has an opening for a Head of Sales in Baghdad<strong>, </strong><strong>Iraq. </strong></p> <p>Join us in connecting people and improving lives!</p>   <p><strong>In this Head of Sales position </strong></p> <ul> <li>Participate in design of field sales strategy including sales forecast, budget and manpower plans considering business strategy, financial objectives, Group guidelines and policies</li> <li>Prepare plans for a defined geographic region, product line or market segment to generate leads, manage accounts and close sales through a field sales team</li> <li>Scan market, apply market intelligence, identify and contact prospective customers and build relationships to generate future sales and repeat business</li> <li>Assess customer’s business and requirements, and recommend appropriate products/ service</li> <li>Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to major customers</li> <li>Pursue major prospects and lead negotiations and construct appropriate terms of sale</li> <li>Ensure implementation planning and smooth execution of marketing campaigns supporting customer acquisition and retention programs</li> <li>Collaborate and resolve issues with various internal teams such as sales, marketing, operations and service management for resolving customer issues, enhancing sales and customer retention</li> <li>Support field sales representatives in securing critical sales in key or complex accounts</li> <li>Develop markets, set targets and maintain records for the field sales department</li> <li>Identify problems that may not be clear in own area of authority and modify work methods accordingly</li> <li>Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory</li> <li>Supervise team for achievement of goals by assigning work, timelines, reviewing output and supporting performance management</li> <li>Support to recruit, motivate, develop and coach team members</li> </ul>           <p><strong>Now, here is what we need from you!</strong></p>   <table> <tbody> <tr> <td> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td> <p> Bachelors Degree</p> </td> </tr> <tr> <td>   </td> </tr> <tr> <td> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td> <p> more than 6 years</p> </td> </tr> </tbody> </table> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p><p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p><p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision:      </strong>The Logistics Company for the World.</p><p><strong>Our Mission:    </strong>Excellence. Simply Delivered.</p><p><strong>Our Purpose:   </strong>Connecting People, improving lives.</p><p><strong>Our Values:     </strong>Respect & Results</p><p><strong>Our Goals:       </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>      

<p>We are seeking experienced and dynamic trainers to join our roster of trainers delivering employability and professional skills training to youth and young professionals across the MENA region. Trainers will deliver Amideast employability and professional skills curricula and facilitate engaging workshops that equip participants with the essential skills to succeed in today s job market. We are seeking trainers with experience delivering one or more of the following: Professional communication, workplace etiquette, and cross-cultural communication Emotional intelligence, interpersonal skills, and workplace relationships Giving and receiving feedback, conflict management, and difficult conversations Professional effectiveness, time management, and workplace practices Effective meetings, teamwork, and collaboration Critical thinking, problem-solving, and decision-making Leadership, people management, and performance management Digital workplace skills and collaboration Career readiness, including CV/resume writing, interview skills, job search, and career planning Placement on the trainer roster does not guarantee a minimum number of assignments or hours. Training opportunities will be offered based on program needs, trainer qualifications, and availability.</p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Deliver interactive, learner-centered training in both online and in-person formats</li><li>Facilitate workshops on employability and professional skills (e.g., workplace communication, emotional intelligence, teamwork, feedback, time management, leadership, career readiness, and digital workplace skills)</li><li>Use a variety of training methodologies including case studies, simulations, role-plays, and group activities</li><li>Adapt content and delivery style to suit different audiences (youth, graduates, entry-level professionals)</li><li>Provide coaching and individual feedback to participants to support their professional growth</li><li>Contribute to the development and localization of training materials, ensuring relevance to MENA workplace contexts</li><li>Assess learning outcomes through pre- and post-training evaluations and adjust delivery accordingly</li><li>Collaborate with program staff to ensure smooth delivery, reporting, and continuous improvement</li><li>Provide Amideast with a full lesson plan, materials, presentation, and any other supplemental items to be used during the training at least 7 days prior to the start of training</li></ul><p><strong>WORK ENVIRONMENT</strong></p><p>This is an independent contractor position. Training is delivered at client premises, at Amideast facilities, or online, depending on the assignment. The trainer is not based in an Amideast office and will use office space only where it is the venue for a scheduled training session or in preparation for assignments. Travel to client training locations within the Kurdistan Region of Iraq is required for in-person assignments. The trainer is expected to have reliable access to the following in order to prepare for and deliver assignments:</p><ul><li>Computer (laptop or desktop)</li><li>Reliable internet connection suitable for online delivery</li><li>Telephone</li></ul><p>The physical demands and work environment that have been described are representative of those an individual encounters while performing the essential functions of this consultancy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Consultant's Program Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Degree in Education, Business, HR, Management or similar field Minimum 5 years of proven experience in training, facilitation, or professional development, preferably in the MENA region Demonstrated expertise in employability skills, career readiness, professional skills, leadership development, or related areas Strong facilitation and presentation skills with the ability to engage diverse learners. Proficiency with digital collaboration tools (MS Teams, Zoom, Google Workspace, SharePoint, digital whiteboards) Proficiency in written and spoken English and Kurdish is required Proficiency in written and spoken Arabic is a plus Professional certifications (Train-the-Trainer, ICF coaching, career development or HR certifications) are an advantage Energetic, inspiring, and able to build trust with learners Adaptable and culturally sensitive, with awareness of workplace norms in the MENA region Organized, reliable, and committed to continuous improvement</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire &nbsp;</span><span>Customer Service Representative, </span><span>who are responsible</span><span> for </span><span>handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioural</span></p><br><ul><li><p><span>Serving our Customers </span></p><br></li><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Relationship Building </span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral Communication</span></p><br></li><li><p><span>Written Communication</span></p><br></li><li><p><span>Managing Information&nbsp;</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support </span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>DEI&nbsp; Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>