وظائف مهندس سلامة في العراق
٤٦ وظائف شاغرة
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Job Title: Lead Process Safety Engineer<br> Department / Function: Maintenance & Engineering <br> Duration: 12 months renewable<br> Location: Basra, Iraq<br> Rotation: 28/28<br><strong>Role Synopsis</strong><br>An outstanding opportunity for a highly motivated individual to join an exciting division. This role will have the opportunity to contribute in a positive way to help build a sustainable future for the client and the people of Iraq. The Lead Process Safety Engineer (LPSE) will be a member of the Central Engineering Team reporting into the Process Safety Team Lead (PSTL). The LPSE will provide deep process safety engineering expertise and judgment in service of the operation and development of the Rumaila field. The LPSE shall work closely with Projects and Area Operations to ensure efficient handover of all issues that require process safety engineering input to resolve.<br>The incumbent is expected to assist the PSTL with the Process Safety programme for the Rumaila Operation and help champion all aspects of good Process Safety management in an aging oilfield.<br> <br><strong>Key Accountabilities</strong><br><ul><li>Promote a culture of process safety and continuous improvement.</li><li>Assist the PSTL with the nationalisation program and support professional development of Iraqi nationals.</li><li>Provides process safety engineering expertise to support the wider organisation through engineering guidance and by performing and reviewing complex, or non-routine process safety engineering calculations, risk assessment and analyses.</li><li>Provides process safety engineering expertise to EQs, MoCs and Projects including coordination with Production / Operations/ Maintenance staff to identify / prioritise engineering activities.</li><li>Provide assurance on process safety engineering compliance with applicable Standards, Specifications, Codes and Regulations within organisation and 3rd Ensure that non-conformities and temporary deviations are identified and assessed.</li><li>Perform / review risk and consequence analysis and where required coach others on the use of risk analysis and consequence modelling techniques such as QRA, FERA, Explosion Modelling, Fire and Gas Mapping using industry standard software such as PHAST</li><li>Where required facilitate and participate in process safety design reviews and safety studies such as HAZOP and HAZID/ENVID.</li><li>Working knowledge of functional safety concepts and the application of industry standards e.g. IEC61508/11, in design and operational phases.</li><li>Ensures critical process safety documentation and information, e.g. Bowtie diagrams are kept up to date.</li><li>Assists with the reviews of the impact of emerging risks.</li><li>Communicates process safety engineering lessons learned and encourages a culture of sharing experience and continuous improvement.</li><li>Where required, provides process safety engineering expertise in performing incident investigations and defect investigations.</li><li>Provides process safety engineering expertise to delivery of regional actions. Leads on resolution of complex, multi-discipline technical issues where the dominant component is process safety related.</li></ul><strong>Essential Education</strong><br>Degree / diploma qualified engineer or equivalent work experience. BSc, BEng or MEng (UK), BSc (US), or international equivalent in Chemical / Process Engineering or other relevant engineering subject.<br>Professional accreditation, such as Professional Engineer or Chartered Engineer.<br><strong>Essential experience and job requirements</strong><br>At least 15 years industry experience with 5 years in international multicultural operational roles across the full value chain of hydrocarbon and water production facilities. Experience in brownfield operations process safety engineering, reliability, modifications and strong technical leadership with influencing capabilities. <br>An ability to work effectively with other disciplines / teams to understand and assess complex issues and develop pragmatic solutions.<br>Proven ability in practical application of engineering standards and practices for process safety engineering. Candidate to demonstrate familiarity with all relevant industry process safety engineering codes, standards, and practices (API, ASME, ISO etc.), and relevant experience with key process safety engineering tools such as Phast, Bowtie XP, Aspen HYSYS & Flare System Analyser.<br><strong>Desirable criteria and qualifications</strong><br><ul><li>Key skills include communication, interpersonal relationships, facilitation, influencing, and negotiating across department.</li><li>Ability to develop others and foster diverse relationships in a multicultural environment.</li><li>Ability to identify correct priorities of maintenance and engineering support activities.</li><li>Ability to Identify and assess process safety hazards.</li><li>Ability to speak Arabic would be beneficial but not essential.</li></ul><strong>Other Requirements</strong><br><ul><li>A passion and relentless drive for continuous improvement.</li><li>Strong use of IT systems to analyse data, and produce reports & KPI’s etc.</li><li>Strong interpersonal skills with experience influencing operating teams and contractors.</li><li>Strong cultural awareness.</li><li>Able to prioritise work in a high activity environment.</li><li>Able to work within a multidisciplinary team.</li><li>Ability to handle multiple tasks with minimal supervision.</li><li>Strong bias for being proactive and getting results.</li><li>Demonstrate planning, organizational and communication skills.</li></ul><br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>
<ul><li><p>Support implementation of the HSE Management System across projects and operations.</p></li><li><p>Develop and update HSE procedures, plans, and safety documentation.</p></li><li><p>Review PTW, JRA, Method Statements, and contractor safety documents.</p></li><li><p>Support safe site operations through inspections, audits, toolbox talks, and safety coaching.</p></li><li><p>Ensure compliance with permit conditions and site safety requirements.</p></li><li><p>Assist with E-Permit implementation and SIMOPS coordination.</p></li><li><p>Support occupational health, hazardous substances, lifting, and construction safety controls.</p></li><li><p>Participate in incident investigations and corrective action tracking.</p></li><li><p>Deliver HSE training, awareness sessions, and safety communications.</p></li><li><p>Monitor HSE performance, report KPIs, and promote continuous improvement and safety culture. </p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Degree in Safety, Mechanical, Process Engineering, or equivalent relevant experience.</p></li><li><p>5–10 years of HSE experience in the oil and gas industry, including construction, production, or drilling operations.</p></li><li><p>Strong understanding of HSE legislation, standards, and company procedures.</p></li><li><p>Experience with SIMOPS and/or leading site teams is an advantage.</p></li><li><p>Trained in accident and incident investigation.</p></li><li><p>Strong communication, teamwork, and stakeholder management skills in multicultural environments.</p></li><li><p>Proactive, organised, and able to prioritise tasks effectively.</p></li><li><p>Valid and current medical certification.</p></li><li><p>Fluent in English and Arabic (written and spoken).</p></li></ul>
<p>Requirements & Summary</p><ul><li>Skills : Process Management , Process Engineer</li><li>Other Skills : Process Safety Engineer, Safety Engineer, QAR, RAM, FEED, detailed design, safety-critical systems, process safety and risk management</li><li>Experience : 20 + Years</li><li>Education : Bachelors/3-5 yr Degree</li><li>Employment Type : Full Time Salaried Employee</li><li>Location : Iraq, Iraq</li></ul><p>Qualifications and Experience</p><ul><li>Education: Bachelor degree and above in Chemical Engineering or related discipline.</li><li>Experience: Minimum 20 years of experience in process safety and risk management for large oil, gas, or refining projects.</li><li>Technical Background: Strong expertise in process safety studies, QRA, RAM, safety-critical systems, and international safety standards.</li></ul><p>Competencies:</p><ul><li>Ability to integrate safety across disciplines and project phases</li><li>Strong analytical and risk assessment skills</li><li>Experience in multi-contractor project environments</li></ul><p>The Senior Process Safety Engineer is responsible for the governance and management of all process safety, risk management, and loss prevention activities throughout the full lifecycle of the integrated project. Acting on behalf of the Owner within the PMT, this role ensures that safety considerations are embedded in site selection, layout development, FEED, detailed design, construction, commissioning, and start-up. The Senior Process Safety Engineer oversees all safety studies, risk assessments, and safety-related design reviews, and ensures alignment with international standards, regulatory requirements, and Owner safety philosophy. The role includes oversight of PMC safety resources and coordination of safety inputs across all contractors and licensors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: Bachelor degree and above in Chemical Engineering or related discipline.</li><li>Experience: Minimum 20 years of experience in process safety and risk management for large oil, gas, or refining projects.</li><li>Technical Background: Strong expertise in process safety studies, QRA, RAM, safety-critical systems, and international safety standards.</li><li>Competencies:</li><ul><li>Ability to integrate safety across disciplines and project phases</li><li>Strong analytical and risk assessment skills</li><li>Experience in multi-contractor project environments</li></ul></ul>
<p>Rutledge group started out in 1981 provides quality safety services to the oil & gas, petrochemical, specialty chemicals, engineering and construction industries. We provide total safety management support services on site, in areas of safety H2S, HSE, training, rental of safety equipment, service and maintenance of equipment.</p><p> </p><p><strong>Job Description</strong></p><p>• Conduct well site survey for offshore, onshore installations, prepare schematics of both gas detection and breathing air cascade system, Installation of fixed-point sensors, wireless gas detection based on client well plan.</p><p>• Supervise the H2S Unit / Container installation at the site and rig up/ setting up all necessary fixed or remote gas detection systems, alarms and ensure their safety aspects.</p><p>• Continuously monitor all the H2S equipment, the gas detection system and H2S alarm control panel on the site</p><p>• Maintain, Service and Testing of all in-house and client equipment to ensure they are in ready-to-go state.</p><p>• Trouble shoot, repair, test, and commission the full range of safety equipment in the field.</p><p>• Monitor and record H2S gas concentration on various activities such as Well Test Operations, Sour gas flaring, Coring, DST, TCP operations.</p><p>• Gas sampling such as H2S, LEL, CO2, SO2 and other gases if and as required.</p><p>• Conduct On site H2S Safety Induction, trainings, conduct emergency safety drills and ensure personnel proficiency in usage of the Breathing Equipment.</p><p>• Prepare site specific H2S induction training if required by Client.</p><p>• Participate safety meetings and toolbox talks.</p><p>• Participate in STOP card & NUHS programme</p><p>• Prepare Contingency Plans, Emergency Response Plan, Equipment maintenance report on equipment and internal audits.</p><p>• Discuss the observations and areas of improvements with onsite HSE and Company’s representatives.</p><p>• Conduct regular Simulated Drills (i.e.H2S Drills, Man Down Drill, Muster Drill as per Company’s guidelines and schedules.</p><p>• Supervise the emergency situations because of H2S release, provide recommendations to handle the situations and suggest the best practice methods to work under mask to control the situations for different operations e.g. well control etc.</p><p>• Prepare and submit the field Rutledge ISO reports on inspections, repairs, calibrations, testing, training records, inventories, drills etc. to Company representative and operations manager as required.</p><p>• Assist in confined space entry & gas testing.</p><p>• Prepare and submit the Customer Satisfaction Quality Questionnaire.</p><p><strong>Requirements</strong></p><p>· Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Petroleum/Oil/Gas), Geology/Geophysics or equivalent.</p><p>· Preferable with 2-5 years working experience in the oil & gas industry or petrochemical facilities.</p><p>· Previous work experience as an offshore rig personnel such as electrical, drilling, mudlogging or safety is a definite advantage.</p><p>· Candidates without prior experience but have worked in drilling well sites or petrochemical facilities are welcome to apply.</p><p>· Able to stay at Client’s well sites for an extended duration.</p><p>· A positive attitude with good problem-solving skills, creativity, displaying initiative and willing to work in a multi-cultural environment.</p><p>· Capable of representing Company before Clients and for business development.</p><p>· Bilingual in English and Arabic.</p>
<p>Responsible for analyzing and understanding clients’ financial and accounting requirements and translating them into system configurations and workflows that align with financial policies, regulations, and business needs. </p><p>Works closely with clients and technical teams to ensure accurate implementation and improve operational efficiency.</p>
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<span>Job Purpose: To supervise and manage the Cash Operations Unit and its cash counting and sorting staff, ensuring the accuracy and integrity of cash handling processes, the detection of counterfeit and unfit banknotes, and compliance with the Bank’s policies, procedures, and regulatory requirements.<br> Key Duties and Responsibilities: Supervise and coordinate the daily activities of cash counting and sorting personnel.<br> Oversee cash receipt, counting, sorting, and delivery processes to ensure accuracy and efficiency.<br> Ensure the identification, segregation, and proper handling of counterfeit and unfit banknotes in accordance with established procedures.<br> Monitor compliance with internal control, security, and cash management policies.<br> Investigate cash discrepancies, identify root causes, and prepare the required reports.<br> Prepare periodic reports related to cash operations and cash availability.<br> Coordinate with branches and relevant departments regarding cash requirements and cash movements.<br> Train, guide, and support staff to enhance their knowledge and skills in cash handling and counterfeit detection.<br> Experience in banking operations and cash management.<br> Good knowledge of counterfeit detection techniques and standards for unfit banknotes.<br> Strong supervisory and team management skills.<br> High level of accuracy, attention to detail, and ability to work under pressure.<br> Knowledge of applicable banking regulations, procedures, and internal controls related to cash operations.<br></span> </div>
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<span><u><b>Job Summary</b></u>
<br></span><p>The QHSE Officer is responsible for monitoring, enforcing, directing, developing and managing the QHSE
strategy. The role provides strategic direction and guidance in the deployment of QHSE Programs and initiatives
across the group and drive the quality improvements across the organization.</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Develop, implement, and maintain QHSE management systems to ensure compliance with relevant standards and regulations.</p><br>
<p>Conduct risk assessments and audits to identify potential hazards and areas for improvement in quality, health, safety, and environmental practices.</p><br>
<p>Provide training and education to employees on QHSE policies, procedures, and best practices to promote a culture of safety and environmental stewardship.</p><br>
<p>Investigate accidents, incidents, and near misses, and develop corrective and preventive actions to mitigate future occurrences.</p><br>
<p>Monitor and evaluate workplace conditions, processes, and equipment to ensure compliance with QHSE requirements and standards.</p><br>
<p>Liaise with regulatory agencies, clients, and contractors on QHSE matters, ensuring alignment with contractual and legal obligations.</p><br>
<p>Develop and maintain documentation, including policies, procedures, and records, related to QHSE activities and compliance.</p><br>
<p>Participate in internal and external audits, inspections, and assessments to verify QHSE performance and identify opportunities for improvement.</p><br>
<p>Collaborate with cross-functional teams to integrate QHSE considerations into business operations, projects, and decision-making processes.</p><br>
<p>Continuously review and update QHSE programs, initiatives, and objectives to drive continuous improvement and achieve organizational goals.</p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Comprehensive understanding of quality, health, safety, and environmental management systems.</p><br>
<p>Strong analytical skills to assess risks, identify hazards, and implement effective controls.</p><br>
<p>Excellent communication abilities to convey QHSE policies, procedures, and regulations to all stakeholders.</p><br>
<p>Attention to detail to ensure compliance with standards, regulations, and best practices.</p><br>
<p>Problem-solving skills to address QHSE issues and drive continuous improvement initiatives.</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Accident Reduction Programs L2<br>Agility<br>AI Fluency<br>Incident Investigations L2<br>Leadership<br>Quality<br>Resilience<br>Safety Management L2<br>Safety Procedures and Compliance L2<br>Safety Program Development L2<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Engineering or any related field<br><br><br><br>
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<span><u><b>Job Summary</b></u>
<br></span><p>The QHSE Officer - Catering provides operational, technical, and functional leadership across catering activities while ensuring alignment with organizational standards, business objectives, and regulatory requirements. The role is responsible for driving performance, coordination, compliance, stakeholder engagement, and service delivery within the hse function. The position supports continuous improvement initiatives, cost optimization, operational efficiency, and quality outcomes while collaborating closely with internal teams, contractors, clients, and business stakeholders.</p><br><br><br><u><b>Job Responsibilities 1</b></u>
<br>Operational Management: Manage day-to-day hse activities within the catering environment to ensure efficient execution, compliance with procedures, and achievement of operational targets while maintaining service quality and productivity standards.
Planning and Coordination: Coordinate schedules, manpower, materials, contractors, and operational activities to ensure timely completion of tasks, projects, and deliverables in line with approved timelines and business requirements.
Stakeholder Engagement: Liaise with internal departments, consultants, suppliers, subcontractors, clients, and operational teams to ensure smooth communication, issue resolution, and alignment on technical and operational requirements.
Compliance and Governance: Ensure compliance with company policies, contractual obligations, regulatory standards, HSE requirements, and industry best practices applicable to the catering sector.
Performance Monitoring: Monitor operational KPIs, productivity, service standards, and quality benchmarks while identifying gaps, implementing corrective actions, and driving continuous improvement initiatives.
Reporting and Documentation: Prepare operational reports, technical records, progress updates, cost analyses, and management presentations to support decision-making, audit readiness, and business transparency.
Resource Optimization: Support efficient utilization of manpower, equipment, budgets, materials, and operational resources to improve productivity, reduce waste, and optimize operational costs.
Risk and Issue Management: Identify operational risks, technical challenges, delays, and performance issues while implementing mitigation measures and escalation processes to minimize business impact.
Quality Assurance: Support the implementation of quality assurance and quality control procedures to ensure services, deliverables, and operational outputs meet company and client expectations.
Continuous Improvement: Contribute to process enhancements, digital initiatives, workflow optimization, and operational excellence programs to improve efficiency, service delivery, and overall business performance.<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br>Sector Operations Knowledge: Strong understanding of operational requirements, standards, workflows, and regulatory expectations within the catering sector.
Technical and Functional Expertise: Advanced knowledge of hse processes, documentation, reporting standards, systems, and operational controls relevant to the role.
Stakeholder Coordination: Ability to manage cross-functional communication, contractor coordination, client engagement, and team collaboration within fast-paced operational environments.
Systems and Reporting: Proficiency in ERP systems, reporting tools, Microsoft Office applications, operational dashboards, and performance tracking methodologies.
Problem Solving and Decision Making: Strong analytical, organizational, and decision-making capabilities with the ability to resolve operational issues and support business continuity.<br><br><u><b>Job Experience</b></u>
<br>Industry Experience: Proven experience within the catering sector handling operational, technical, project, or functional responsibilities related to the role.
Operational Coordination Exposure: Demonstrated experience coordinating teams, contractors, stakeholders, resources, and service delivery activities within complex operational environments.
Compliance and Performance Management: Experience supporting KPI management, reporting, process improvement, quality compliance, and operational efficiency initiatives.<br><br><u><b>Competencies</b></u>
<br>Leadership<br>Resilience<br>Quality<br>Agility<br>AI Fluency<br><br><br><u><b>Education</b></u>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The NWP Pipeline HSE Supervisor is in charge of monitoring/supervising contractors activities during constructions . With the support of the HSE Superintendent , HSE Supervisor will advise and assist the Company Site Team on daily basis management . The main focus of the role is to ensure HSE risks are properly evaluated and controlled by the Package team and its Contractors and to provide high standard HSE support to projects , from construction to start-up . Leadership Assist Company Site team and Contractors in the implementation of risk analysis, incidents management, permit to work process, and industrial hygiene implementation . Promote HSE culture on site safety talks and deployment of HSE tools i.e., Program "0 Fatality" (Safety Green Light, Life Saving Checks, Joint Safety Tour), Stop Card, Safety and Sustainability Moments, World Day for Safety celebration . Ensures similar programs and tools to be deployed by the Contractors on their own worksites. Risk Management Support Environmental Studies on site with appropriate risk assessments and Permit to Work system . Health and Environment Assist the Site Medical Doctor to implement the Company Health Plan, Medical fitness procedure, MEDEVAC procedure , participate to audit and inspection of camp facilities . Contractor and Suppliers Supervise Contractors activities and ensure they are carried in compliance with the HSE plans, HSE bridging documents, Risk Assessments during contract execution . Competency and Training Participate to the HSE induction/orientation . Emergency Preparedness Assist the HSE Superintendent and Package HSE Lead to set up, test, and continually update the Emergency plans . Incident Analysis Follow up on regular basis, Contractor Action tracking list resulting from incidents, anomalies, drills, HSE audits, and inspections . Participate in the reporting and investigation of incidents and anomalies . Audits and Inspections Participate in Site inspections and audits as scheduled. Performance Improvement Assist HSE Superintendent and the Package HSE Lead organizing Site HSE Committee Meetings . Report daily basis to HSE Superintendent . Assist the site team in the use of the reporting tools .</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 5 years working experience in a high hazard industry , i.e., Construction, Oil & Gas, onshore plant .</li><li>Professional HSE qualification at Diploma / Degree level minimum.</li><li>Knowledge of HSE culture tools and programs .</li><li>Highly proficient in spoken and written English .</li><li>Spoken and written Arabic is a plus.</li></ul><p>Ability to impulse positive change . Exemplarity and open communication . Conflict resolution .</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Support the team member of HSE team to prepare deliverable HSE documents such as HSE Plan and other relevant procedures for Project execution.</p><p>Support the HSE team leader for project Proposals in mostly overseas. Review & prepares pre-qualification response to questionnaires documents from the client, ITB (Instruction to Bidder) review, and summary at the proposal stage. Prepare HSE documentation for clients/projects as per the requirements Support in providing training to HSE team member in project PQ (Project Pre-Qualification) and Project Proposal handling including Project Execution set up concerning Project HSE Management. Develop, implement and improve HSE management systems, processes and procedures to support business operations in accordance with ISO 45001 Develop HSE Alert & HSE Risk Assessment for overseas project sites safety awareness Prepares weekly, quarterly, annual and other HSE related report covering the overseas project sites HSE activities. Support overseas projects with the identification of environmental aspects and determining the project objectives and target Carryout HSE training courses when required</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Knowledge And Qualifiction</h2><p>Degree holder in Engineering preferably major in Safety or Mechanical, Civil, Electrical, Industrial or Chemical</p><p>At least Ten (10) years experienced in field as an HSE engineer</p><p>At least Two (2) years experienced in PQ/ITB Document Process</p><p></p></section>
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<span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: System Administration & Monitoring: Support daily administration and monitoring of T24 and related systems.<br> Performance Tuning & Optimization: Assist in improving system performance and resolving bottlenecks.<br> Incident & Problem Management: Follow up incidents, support troubleshooting, and escalate issues when needed.<br> Deployment & Change Management: Support deployments, patches, and system changes in line with approved procedures.<br> Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.<br> Basic understanding of core banking systems or enterprise application support.<br> Minimum 01 year experience in application or system support is preferred.<br> Basic knowledge of banking operations and transaction processing is an advantage.<br> Basic hands-on experience or working knowledge of Linux administration and troubleshooting.<br> Basic knowledge of JBoss application server is preferred.<br> Basic understanding of Java applications, logs, and support activities is preferred.<br> Familiarity with SQL and basic database queries is an advantage</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Handle and resolve customer inquiries and transaction-related issues efficiently to minimize service disruptions and ensure a seamless experience. Process, track, and manage customer cases through multiple communication channels and ticketing systems, maintaining accurate records for auditing purposes. Utilize internal operational systems and core platforms to manage customer requests and resolve technical or transactional issues. Prepare and analyze operational reports to monitor performance, identify trends, and support data-driven decisions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree. Minimum 1 year of experience in operations, preferably financial services. Experience in related operations sectors like (Banking, FinTech, E-Payment, ISP, E-Commers ). Excellent verbal and written communication skills in both English and Arabic.</p><p></p></section>
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<span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Product Development Support the product lifecycle from requirements gathering to post-launch activities.<br> Assist in defining and enhancing digital payment products, including wallets, transfers, bill payments, and merchant payments.<br> Requirements & Collaboration Prepare Business Requirement Documents (BRDs), user stories, process flows, and acceptance criteria.<br> Collaborate with business, technology, QA, operations, and compliance teams to support product delivery.<br> Assist in requirement clarification and stakeholder communication.<br> Testing & Release Support Support the preparation of UAT scenarios and test cases.<br> Participate in UAT and verify product readiness before release.<br> Assist in production deployments and post-release issue tracking.<br> Customer Experience Support initiatives to improve customer experience and product usability.<br> Work with design and development teams to enhance customer journeys.<br> Bachelor's degree in Business, Computer Science, Information Systems, or a related field.<br> Fresh graduate or up to 1 year of experience in product management, business analysis, or digital product development.<br> Internship experience is a plus.<br> Basic understanding of digital payment products and fintech services.<br> Familiarity with Agile methodologies and the product development lifecycle.<br> Ability to collaborate with business, technical, QA, and operations teams.<br> Fluency in Arabic and English (written and verbal).<br> Basic understanding of APIs and system integrations is an advantage.<br> Exposure to UAT and software testing concepts is a plus.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p> <p> </p> <p> <strong>Responsibilities:</strong> </p> <ul> <li>Data Preparation: Collect, clean, and transform business data from multiple sources, ensuring its accuracy and integrity.</li> <li>In-depth Analysis: Conduct deep analysis of financial and operational data to discover trends, patterns, and opportunities, providing recommendations to enhance performance.</li> <li>Statistical Modeling: Use statistical methods and advanced analytics to support budgeting, forecasting, and risk management.</li> <li>Cross-Functional Collaboration: Work with teams such as Product, Marketing, and Risk to understand their needs and deliver BI-based solutions and reports.</li> <li>Data Visualization: Prepare and present complex analytical findings in a simplified and clear manner to facilitate decision-making.</li> <li>Continuous Improvement: Contribute to enhancing BI processes by monitoring the latest trends in fintech and data analysis and applying best practices in data governance.</li> <li>Dashboard Development: Design, develop, and maintain interactive dashboards and reports using BI tools like Tableau and Power BI, and automate reports to increase efficiency.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> <strong>Education:</strong> </p> <p>Bachelor s degree in a quantitative field (e.g., Business, Finance, Statistics, Computer Science).</p> <p> <strong>Experience:</strong> </p> <p>1+ years of experience in data engineering or data analysis, preferably within Fintech or Financial Services.</p> <p> <strong>Skills:</strong> </p> <ul> <li> <strong>SQL:</strong> Expert in data extraction and transformation logic. </li> <li> <strong>Excel:</strong> Advanced manual reporting, data cleaning, and complex formula mastery. </li> <li> <strong>Programming:</strong> Functional knowledge of Python or R for statistical modeling. </li> <li> <strong>Architecture:</strong> Understanding of ETL processes and data warehouse concepts. </li> <li> <strong>Visualization:</strong> Strong ability to design and maintain interactive dashboards. </li> <li> <strong>Workflow:</strong> Comfortable working in Agile-driven data teams. </li> </ul><p></p></section>
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Role Purpose <br> <p><span>Zain Iraq activliy recruting to hire a Sales Operations Support Officer who is responsible for supporting the Head of Sales and Operations regarding providing customer support in coordination with customer service units. Job requirements of this position include providing support regarding all field operations, including delivery operations, relations with outsourced service partners and management of distributors. In coordination with customer service units, this position provides active support in solving customer requests in Sales&Ops areas as well as providing support for field teams and third-party personnel as needed.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Actively involved in activation operations, KYC activities and other commercial support activities per guidance of the department managers</span></p><br></li><li><p><span>Coordinate archiving operations and KYC processes on the distributor side</span></p><br></li><li><p><span>Work in coordination with customer service by supporting in KYC, activations and other sales and operations-related requests</span></p><br></li><li><p><span>Support all Sales function-related operational matters, aligned with the Head of the Sales&Ops</span></p><br></li><li><p><span>Ensure all sales and field-related customer requests and issues are resolved on time with the desired level of satisfaction</span></p><br></li><li><p><span>Coordinate with the vendors to track all pending delivery orders and ensure timely updates on their status with our colleges.</span></p><br></li><li><p><span>follow up regarding the oodi buzz car activation and all related activations.</span></p><br></li><li><p><span>check on the status of the D2D activation</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <p><strong><span>Education</span></strong></p><br><ul><li><p><span>Bachelor’s degree or above.</span></p><br></li></ul><p><strong><span>Experience</span></strong></p><br><ul><li><p><span>1 to 2 year of experience</span></p><br></li><li><p><span>ability to work out of office </span></p><br></li></ul><p><strong><span>Competencies</span></strong></p><br><p><span>Behavioral</span></p><br><ul><li><p><span>Serving our Customers</span></p><br></li><li><p><span>Achievement Driven</span></p><br></li><li><p><span>Team Work</span></p><br></li><li><p><span>Information Seeking</span></p><br></li><li><p><span>Relationship Building</span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Financial Management</span></p><br></li><li><p><span>Oral & Written Communication</span></p><br></li><li><p><span>Managing Information</span></p><br></li><li><p><span>Technology Application</span></p><br></li></ul><p><span>IDE Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>
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<span>About the Role: We are seeking an Operations & Customer Relations Officer to manage client accounts and ensure smooth cross‑border logistics operations.<br> Responsibilities: Oversee day‑to‑day client operations.<br> Coordinate with logistics teams to ensure timely deliveries.<br> Resolve customer issues promptly and professionally.<br> Maintain compliance with trade regulations.<br> Prepare reports on operational performance.<br> Qualifications: Background in logistics operations or customer service.<br> Strong organizational and communication skills.<br> Ability to handle cross‑functional coordination.<br> Detail‑oriented with problem‑solving abilities.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>WH tax review, reporting and compliance in accordance with laws and regulations of tax offices in KRG and Federal Tax Authority. Make Tax reconciliations within the system and with vendors and dealers. Prepare required letters to vendors and tax office in KRG and Federal tax authority along with supporting documents. - Compliance with tax law and instruction in relation to WH Tax. - Maintain and update Tax data sheets detailed analysis like split of invoices and payments on daily basis, applying of cleared open items in the excel sheet to ensure clean net payable lists for Tax reporting - Tax data/record preparation for data migration/transfer from one ERP to other. - Maintain withholding tax balances on general ledger and assuring accurate accounting treatment and correct account mapping with vendors, and availability of accurate supplier tax balances. - Participate in preparing reports and documentation to enable the company to agree with tax authorities on a process for withholding tax of vendors, - Prepare the required documents and files for tax audit purposes. - Archive and maintain tax documents and records related to suppliers and Dealers. - Coordinate with the Accounting and Procurement departments to ensure accurate recording of suppliers tax information. Key Accountabilities Make monthly Tax Statements for Tax Offices. Timely Preparing required letters to vendors and tax office in KRG and Federal tax authority. Archive and maintain tax documents and records related to suppliers and Dealers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BSC in Accounting or related functions</li><li>Language: Arabic and Kurdish</li><li>Good in MS Excel</li><li>Behavioral Competencies: Delivering Results & Fostering Ownership Building Customer Value Networking & Influencing Collaboratively Leading Teams Shaping Strategy Driving Change</li><li>Technical Competencies: Internal Control Tax Reporting and Reconciliation Accounting principles Tax Audit preparation</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Under the supervision of the Chief Field Office, the Education Officer provides professional technical, operational and administrative assistance throughout the programming process for education programmes/projects within the Country Programme from development planning to delivery of results, preparing, executing, managing and implementing a variety of technical and administrative programme tasks to facilitate programme development, implementation, programme progress monitoring, evaluating and reporting.</p><p>Summary of key functions/accountabilities:</p><ul><li>Support to programme development and planning</li><li>Programme management, monitoring and delivery of results</li><li>Technical and operational support to programme implementation</li><li>Networking and partnership building</li><li>Innovation, knowledge management and capacity building</li></ul><p>If you would like to know more about this position, please review the complete Job Description here: JD_Education Officer_NOB</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Education</strong> : Bachelor or equivalent (First Level University Degree) in Education, Psychology, Sociology and any other related fields.</li><li><strong>Work Experience</strong> : At least 2 years of relevant work experience in Education Programme Management, Humanitarian Assistance, Education Governance, Early Childhood Education, Access to Education, Education Information and Data Management, Non-formal Education, Learning Outcomes Improvement and any other related fields.</li><li><strong>Skills</strong> : Experience in education programme planning, education programme implementation, programme monitoring, partnership development, disaster risk reduction and knowledge management.</li><li><strong>Language Requirements</strong> : Fluency in English and Arabic languages is required.</li></ul><p><strong>Desirables</strong>:</p><ul><li><strong>Language</strong> : Knowledge of another official UN language (Chinese, French, Russian or Spanish) is an asset.</li><li>Relevant experience with UN system agency or organization is an asset.</li><li>Experience with education in emergencies is an asset.</li><li>Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts is an asset.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration This Vacancy Notice is part of IOM s competitive mobility exercise, open for applications from internal and internal-equivalent candidates only. Organizational Context and Scope Following the end of hostilities against Islamic State in Iraq and Syria (ISIS), the return of millions of Iraqis is threatened by the lack of livelihoods, widespread destruction and the presence of uncleared debris, heavy damage to critical public infrastructure and destroyed shelter. The situation is further complicated by a fluid and complex security environment. The Transition and Recovery Division (TRD) within International Organization for Migration (IOM) Iraq works to remove the initial obstacles to Internally Displaced Persons (IDPs) return in Iraq s post-conflict areas and lay the foundation for longer-term recovery, economic development and reconstruction in general. Under the overall supervision of the Head, TRD in Baghdad, the direct supervision of the Senior Operations Coordinator (Return & Recovery) in Erbil` and in coordination with relevant units in IOM Iraq, the Programme Officer (Cash Based Interventions (CBI)) will have the overall responsibility for the development and maintenance of IOM Iraq's cash-based assistance systems and portfolio. Advise the technical units, Regional Coordinators and divisions on integrating CBIs into operational plans and strategies to efficiently meet programme objectives, liaising with technical sectors. Establish and maintain a network of strategic partnerships (e.g. Government agencies, United Nations (UN) partners, international non-governmental organizations (INGOs), research institutions, private sector entities) to ensure complementarity in the assessment, design and implementation of CBIs. Use this information to help select and design optimal solutions for IOM Case Based Interventions. Overall day to day oversight and management of all cash and voucher transfers planned under IOM operations in Iraq, including facilitating implementation and monitoring of CBI based programmes at the Area/Sub-Office level. Liaise closely with other IOM division at the Country office (CO) level who have direct responsibilities for elements of the operational management of CBI delivery to beneficiary level e.g. logistics, Finance, Procurement and Information Technology (IT). Advise supervisor of any bottlenecks that may impede the timely delivery of CBI to beneficiaries and take action to resolve problems. Facilitate and support communication and discussions, and ensure an adequate level of coordination, between relevant IOM CO divisions, and financial service providers, who may be contractually engaged for the management and delivery of CBIs to beneficiaries, and review any contractual arrangements made. Liaise closely with relevant government authorities, UN agencies and non-governmental organizations (NGOs) engaged in CBI activities, keeping them fully informed of the status of IOM activities in this regard. Participate in national level dialogue and technical coordination forums with donors and other stakeholders on cash, vouchers and other CBIs. Periodically review the appropriateness for CBI responses in accordance with the current concept of operations for IOM CBI, specifically for transition and recovery activities. Choices of transfer modality for any intervention, including business support packages, training allowances, student transportation, etc. need to be fully justified on the basis of overall cost-effectiveness. Draw up plans for timely delivery of CBIs in coordination with government, NGO and UN partners, donors, and commercially contracted companies, and monitor their implementation. Closely coordinate with the M&E section within the Unit and the M&E Unit of the CO, to ensure that relevant output and outcome indicators for CBI are systematically being collected and analysed in a manner that will help the CO determine efficiency and effectiveness of CBI delivery as well as the appropriateness of the transfer modality choice. Undertake visits to view project sites and meet beneficiaries in order to ensure that progress is made in the achievement of project objectives. Advise IOM CO, Area/Sub-Offices and IOM partners on risk management for CBI based programme implementation. Ensure, in coordination with other operational IOM units, adherence of Government, NGO, and commercial partners to all operational and reporting obligations as stipulated in any Letters of Agreement or contracts and that reports required for IOM are accurate and provided as scheduled. Prepare periodic and ad hoc reports on IOM s CBI based activities in Iraq, including proposals for operational improvements and potential scope for IOM s CBI programming. Ensure compliance with IOM s policies and procedures for CBI based programming. Supervise other programme staff involved in the planning and management of CBI transfers and provide training and technical guidance in their work. Perform such other related duties as may be assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Required Qualifications and Experience</h2><ul><li>Master's degree in Economics, Social Sciences, Political Science or a related field from an accredited academic institution with five years of relevant professional experience; or, University degree in the above fields with seven years of relevant professional experience.</li></ul><h2>Experience</h2><ul><li>Experience working in the field, with at least three years of international experience in programming in Cash Based Interventions;</li><li>Experience with sectoral CBIs (shelter, health, nutrition, food security, WASH, livelihoods, education, etc.); and,</li><li>Experience in liaising with governmental authorities, other national/international institutions and NGOs and building effective partnerships with private sector.</li></ul><h2>Skills</h2><ul><li>Excellent knowledge of CBIs in humanitarian emergencies and/or early recovery contexts, throughout the project cycle;</li><li>Knowledge and understanding of key developments and actors within the humanitarian area;</li><li>Work experience in the Middle East and Northern Africa region advantageous; and,</li><li>Proven ability to supervise, train and direct staff and operations in transitional contexts.</li></ul><h2>Languages</h2><ul><li>For this position, fluency in English is required (oral and written).</li><li>Working knowledge of Arabic and another official UN language (Chinese, French, Russian, and Spanish) is an advantage.</li><li>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li></ul><h2>Required Competencies</h2><ul><li>IOM s competency framework can be found at this link .</li><li>Competencies will be assessed during the selection process.</li></ul><h2>Values</h2><ul><li>- all IOM staff members must abide by and demonstrate these five values:</li><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><h2>Core Competencies behavioural indicators Level 2</h2><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><h2>Managerial Competencies behavioural indicators Level 2</h2><ul><li>Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust : Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li><li>Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul><p></p></section>