وظائف مندوب توصيل طرود

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany.&nbsp;</p><br><br>Job Description<br><ul><li>Collaborate with other departments locally and centrally in order to achieve business objectives.</li><li>Ensure that all employees receive the designated food safety &amp; quality training. Deliver and share the training materials, templates, procedures.</li><li>Conduct food and health and safety inspections and investigations by compiling and analyzing data of potential hazards, unsafe conditions or environmental concerns and share findings.</li><li>Support in resolving serious customer complaint escalation processes locally.</li><li>Support in coordination for withdrawals and recalls of products and serious incidents.</li><li>Ensure the execution of all local food safety authority enforcement action is complied with.</li><li>Monitor regulatory developments with a potential impact on local business entities and work with Sr. Food Safety &amp; Quality colleague to develop internal measures accordingly.</li><li>Highlight procedures which need to be reviewed with respect to food safety due to operational or regulatory changes locally.</li><li>Supports in food safety and quality of product assortment (own branded and private label), coordinates external laboratory testing, maintenance and prepares documentation for food product (product specification and product approvals, labelling, nutritional information, supplier information requests and audits), executes the mystery shopper and product sampling at store level.</li><li>Provides regular reports to the relevant business stakeholders to support management review and ensure food safety objectives are met.</li></ul><p><br> <strong>Health &amp; Safety:</strong></p><br><ul><li>Executes the H&amp;S inspection programme and be involved in audits and the close-out of corrective actions.</li><li>Communicates regularly with staff to keep the team informed of H&amp;S priorities.</li><li>Supports investigations into accidents and other reports (e.g. near misses).</li><li>Coordinates with local operations and central team to ensure that there is a suitable maintenance plan to safeguard H&amp;S.</li><li>Deliver H&amp;S training, make persuasive presentations by communicating technical information in a non-technical manner appropriate to the audience, while maintaining competency records for staff.</li><li>Support incident management, non-conformance reporting, and corrective actions.</li></ul><br>Qualifications<br><ul><li>Degree in food science or related field.</li><li>Must have your own car + a valid driver's license.</li><li>3+ years of experience managing Food Safety and Quality/ Health and Safety in a large scale retail grocery, foodservice or manufacturing environment.</li><li>Fluent proficiency in Arabic and English.</li><li>Demonstrated ability to conduct risk assessments/evaluations and provide recommendations for risk mitigation or hazard identification.</li><li>Ability to maintain appropriate current knowledge of the HACCP,GMP, ISO 22000, and H&amp;S Standards.</li><li>Support supplier inspection and corrective action follow-up to closure of non-conformances.</li><li>Experience leveraging technology to manage processes.</li><li>Program management and experience of managing program change across multiple store locations.</li><li>Knowledge of food safety of local/regional laws and regulations and food trading standards.</li><li>Experience interacting and engaging with Authorities.</li><li>Demonstrated organizational skills and detailed orientation and ability to manage competing priorities.</li><li>Maintain effective working relationships and foster teamwork in a diverse work group.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. An Online Account Manager is a person who is responsible for the management of sales and relationships with merchant exclusively through virtual. This role requires a strong focus on tele sales skills and exceptional customer support to ensure client satisfaction. They are assigned a company's existing merchant's accounts.</span></p><br> <p><span>&nbsp;<span><span>Responsibilities:</span></span></span></p><br> <ul> <li><span>Serve as the lead point of contact for all Merchants on account management matters.</span></li> <li><span>Handle and nurture client relationships exclusively through phone and online communication.</span></li> <li><span>Utilize effective tele sales techniques to drive account growth and revenue.</span></li> <li><span>Ensure the timely and successful delivery of our solutions according to merchant needs and objectives.</span></li> <li><span>Demonstrate proficiency in using online platforms, CRM systems, and other digital tools.</span></li> <li><span>Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues.</span></li> <li><span>Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to Toters’ platform and highlighting to existing customers the value of being on our platform.</span></li> <li><span>Collaborate with the Business Development team to identify and grow opportunities.</span></li> <li><span>Communicating with merchants to understand their needs and explain product value.</span></li> <li><span>Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues</span></li> <li><span>Maintaining updated knowledge of company products and services.</span></li> <li><span>Resolving complaints and preventing additional issues by improving processes.</span></li> <li><span>Identifying industry trends.</span></li> </ul> <p><span><span>Requirements:</span></span></p><br> <ul> <li><span>BA/BS degree in Business Administration, Sales or relevant field.</span><br></li> <li><span>Proven experience in tele sales, account management, or a related field.</span></li> <li><span>Strong customer support and problem-solving skills.</span></li> <li><span>Conduct online training sessions to educate clients about products and services.</span></li> <li><span>Solid experience with CRM software and MS Office (particularly MS Excel).</span></li> <li><span>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.</span></li> <li><span>Exceptional virtual communication skills and responsiveness.</span></li> <li><span>Strong verbal and written communication skills.</span></li> <li><span>Technical proficiency in using online platforms and digital tools.</span></li> <li><span>Good command of English and Arabic (oral and written).</span></li> <li><span>BA/BS degree in Business Administration, Sales or relevant field.</span></li> <li><span>Extensive, accurate product knowledge.</span></li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Wells Materials &amp; Logistics Manager</strong><br> <em>Responsibility for up to 6 people</em><br> <em>Location: 28/28 Rotation in Iraq</em><br> <br> <em>Role Synopsis:</em><br> The Wells Materials &amp; Logistics Manager reports to the Well Engineering Manager (WEM). The role will be responsible for the management and coordination of the Wells Materials and Logistics team. Focal point for day-to-day logistics, services and materials support for all drilling, workover and ringless operations.<br> <br> A strong working relationship with PSCM, logistics, wells operation, QAQC and engineering teams. Plays a key role in strategic planning of equipment and services.<br> Improvement and development of M&amp;L forecasting, demand planning and tracking tools and processes to support increasing Wells department workloads.<br> <br> Key accountabilities:<ul><li>Lead the Wells M&amp;L team by example with a strong commitment to HSE, efficiency, practicality, training and mentoring of Iraqi nationals.</li><li>Develop and standardise workable Rumaila wells materials and logistics processes and plans.</li><li>Accountability for cost control and inventory reporting.</li><li>Strategic planning / demand forecasting for OCTG, tangibles and wellhead ordering.</li><li>Tracking of all OCTG &amp; Wellhead inventory and incoming shipments.</li><li>SPA for Management and QA/QC of Wells documents within Sharecat [DMS system] in relation to both RSB Receipts &amp; BOC Inspections.</li><li>Identify and system input for Wells Requisitions [Maximo] Service Orders, contract call offs.</li><li>Track all Material Shipment orders &amp; call offs placed by the department to final close.&nbsp; Cradle to grave approach.</li><li>SPA for Management and QA/QC of Wells Inventory Data, Catalogue Requests, etc. within Maximo [Enterprise Asset Management Software]</li><li>Focal CAM (Contract Administration Manager) for in country API machine shop contracts and liaise with inspection teams as required relating to operational requirements and priorities.</li></ul><br> Criteria &amp; Qualifications:<ul><li>A minimum of 15 years’ experience in delivery of PSCM &amp; Materials operations for large scale up-stream Drilling &amp; Workover operations with strong demonstration of long lead strategic planning.</li><li>Proven record of strong execution and delivery in a similar role.</li><li>Ability and experience to develop, improve, rollout and implement new processes and procedures for continuous improvement of the M&amp;L function.</li><li>Strong knowledge of transport standards and guidelines.</li><li>Strong knowledge of equipment and operations in land drilling, work over and well services operations.</li><li>Strong team player with proven experience in a similar leadership role.</li><li>A proven ability to coach, train and mentor local &amp; international staff in best industry practices.</li><li>Strong knowledge of safety and HSE requirements relating to logistics and transport in a similar Well’s environment.</li><li>Excellent interpersonal skills with the ability to communicate openly at all levels.</li><li>Strong IT &amp; Inventory Management Systems skills, and ability to move and digitalise processes where identified.</li><li>Preference for knowledge of tendering, contract evaluation and acting as a contract CAM or technical SPA.</li><li>Excellent interpersonal skills. Fluent in English language with strong communication skills is essential.</li><li>Maintains a high standard of business integrity, professional behaviour and confidentiality.</li><li>Experience of working in Middle East land-based environments is preferred.</li><li>A flexible approach to work is essential.</li></ul><br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Chemicals, Construction &amp; Infrastructure, Life Sciences, Mining and&nbsp;Manufacturing&nbsp;sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>

<p>&nbsp;The Consultant will provide time-bound specialized technical expertise to support the implementation of specific Intelligence-Led Policing (ILP) capacity-building activities under the project Supporting Community Engagement and Policing in Iraq Phase II , led by the Community Engagement and Policing (CEP) unit of IOM Iraq. The objective of this project is to strengthen public trust and confidence in Iraq s security institutions by enhancing accountable, inclusive, and community-responsive policing practices in areas of return and border regions. The project focuses on two primary pillars: i) increase Iraq s security agencies legitimacy and accountability in areas of return and border areas through an increased professionalization of police and border guards and mainstream of CEP approaches across different Directorates within the MoI; and ii) strengthen the CP community outreach, especially amongst women, through the CP Women Empowerment and Protection (WEP) Action Plan, to ensure rights-based stabilization interventions that respond to the needs of communities. The required expertise in prevention-oriented Intelligence-Led Policing (ILP), intelligence development frameworks, police analytical systems, and operationalization of risk analysis methodologies is not currently available within IOM Iraq. The engagement of an external consultant is therefore required to provide specialized technical knowledge, support the development of practical tools and procedures, and strengthen the capacity of the Community Policing Directorate and relevant Ministry of Interior counterparts to establish sustainable prevention-oriented ILP approaches. The project was built on lessons learned from the first phase, implemented between 2025 and 2026, in coordination with the CP Directorate, who identified further need of capacity building on prevention-oriented ILP principles to increase their ability to identify and respond to their communities major security threats. The project will target areas with significant numbers of returnees from northeast Syria as well as border areas, particularly focusing on the governorates of Ninewa, Anbar, Salah al Din, Basra, and Missan, and will be implemented jointly with the Integrated Border Governance (IBG) team and the Prevention of Violent Extremism (PVE) teams of IOM Iraq. Within this framework, the ILP consultant will design and deliver three activities contributing to the first pillar of the project: Deliver ToT and core training for MoI officers on data management and risk analysis; Develop an initial assessment to set-up a structured data-management and community risk analysis framework to support the CP Directorate and relevant MoI units in strengthening preventive, evidence-based policing. Develop SOPs on data management and risk analysis techniques, such as 5x5x5, Evaluation, Data Collection, and Tasking and Coordination. Organizational Department / Unit to which the Consultant is contributing IOM Iraq Peace, Recovery, and Solutions Division Community Engagement and Policing Unit. Under the general guidance of the Chief of Mission, the overall supervision of the Head of Division, and the direct supervision of the Programme Officer (Technical Cooperation). This consultancy opportunity is open to international consultants and will be delivered primarily remotely. However, selected consultants will be required to travel to Iraq as needed. Tasks to be performed under this contract The Consultant will provide time-bound specialized technical expertise to support the Ministry of Interior's institutional capacity-building efforts through the delivery of a Training of Trainers (ToT) on prevention-oriented Intelligence-Led Policing (ILP) approaches, focusing on data management, risk analysis, and evidence-based decision-making. Following the ToT, the Consultant will provide technical coaching and mentoring to support the newly certified trainers in delivering cascade training to Ministry of Interior law enforcement officers, ensuring quality, consistency, and effective knowledge transfer. The timeline is indicative and may be adjusted based on the actual commencement date of the consultancy and operational requirements. The overall duration of the consultancy and the sequencing of deliverables may be revised accordingly. First Deliverable Deliver a Training of Trainers (ToT) and Cascade Training on Data Management and Risk Analysis Using Prevention-Oriented Intelligence-Led Policing (ILP) Approaches. Description: to expand pool of trainers and re-engage the previously trainer trainers from the MoI and support them in the delivery of core training to MoI officers on prevention-oriented ILP approaches Deliver a ten-day Training of Trainers (ToT) for selected Ministry of Interior officers to strengthen and expand the national pool of ILP trainers. Provide mentoring and technical coaching to the newly trained trainers to prepare them for delivering the cascade training. Support the certified trainers in planning and delivering the core training to Ministry of Interior law enforcement officers. Coordinate with the Community Policing Directorate and IOM on all technical aspects of the training delivery and provide quality assurance throughout the process. Observe both the ToT and the cascade training sessions and provide technical guidance and feedback to trainers as required. Prepare a post-training observation report summarizing the implementation process, participant feedback, lessons learned, challenges encountered, and recommendations for strengthening future ILP capacity-building initiatives.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Master's degree in Political Science, International Relations, Security Studies, or another relevant field from an accredited academic institution, with at least seven (7) years of relevant professional experience; or University degree (Bachelor's degree) in the above fields with at least nine (9) years of relevant professional experience.</p><p>Experience in implementing the Intelligence-Led Policing (ILP) approach, crime data analytics, and other relevant areas within the policing or law enforcement field.</p><p>Hands-on experience, preferably in Iraq, in designing or advising on ILP systems within police or security institutions.</p><p>Previous involvement in police transformation initiatives, including capacity development and strategic planning.</p><p>Exposure to community-oriented policing models and integration of ILP in prevention of violent extremism.</p><p>Proven record of delivering technical training and mentoring to law enforcement officers and decision-makers.</p><p>Experience operating in complex environments, preferably in the MENA region or similar contexts.</p><p>History of advising ministries of interior, national police bodies, or multilateral agencies on ILP or related reforms.</p><p>Strong understanding of ILP principles, models, and application in law enforcement operations.</p><p>Ability to analyze complex security environments and develop strategic intelligence frameworks.</p><p>Capable of developing and delivering technical training to law enforcement personnel at various levels.</p><p>Proficient in using data and intelligence to guide policing priorities, crime prevention, and resource allocation.</p><p>Strong written and verbal communication skills; able to communicate complex concepts to diverse stakeholders.</p><p>Ability to engage effectively with government institutions, security agencies, and international partners.</p><p>Skilled in drafting high-quality reports, guidance documents, and strategic recommendations.</p><p>Note: As part of your application, please submit a financial proposal outlining your approach and fees to complete the assignment.</p><p>For this consultancy, fluency in English is required. Working knowledge of Arabic and/or Kurdish is considered an asset. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.<br> <br> We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,&nbsp; and provide our riders with reliable earning opportunities daily.<br> <br> At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>We are seeking a highly motivated and detail-oriented Engineer Assistant to join the talabat<br> mart (tMart) Operations team. In this role, you will serve as the core technical focal point<br> handling dark store expansion details, layouts, procurement documentation, and day-to-day<br> facility maintenance tracking. You will play a pivotal role in designing store layout developments, drafting construction-related technical documents, and supervising third-party contractors across civil, electrical, and piping disciplines to ensure our rapid grocery fulfillment infrastructure operates seamlessly.</p><br><p><strong>What’s On Your Plate?</strong></p><br><p><strong>Expansion &amp; Layout Development:</strong></p><br><ul><li><p>Technical Expansion Focal Point: Serve as the primary point of contact for all technical expansion details, collaborating with stakeholders to translate dark store requirements into actionable site project scopes.</p><br></li><li><p>Layout Development &amp; Enhancement: Develop initial store layouts and propose layout enhancements to maximize space utilization.</p><br></li></ul><p><strong>Procurement &amp; Technical Documentation:</strong></p><br><ul><li><p>Construction BOQ &amp; SOW: Formulate comprehensive Bills of Quantities (BOQs) and Scopes of Work (SOWs) for new store construction, physical expansions, and facility remodeling.</p><br></li><li><p>Needs-Based Engineering Packages: Directly evaluate operational store needs and build tailored technical procurement packages for hardware, layout fixtures, and physical infrastructure upgrades.</p><br></li></ul><p><strong>Facilities Maintenance &amp; Contractor Supervision:</strong></p><br><ul><li><p>Multidisciplinary Maintenance Tracking: Proactively identify, prioritize, and log maintenance needs across electrical networks, civil/structural store components, and water/refrigeration piping systems.</p><br></li><li><p>Schedules &amp; Lifecycle Management: Establish, coordinate, and monitor preventive maintenance schedules to minimize store downtime and prevent asset degradation.</p><br></li><li><p>On-Site Contractor Management: Serve as the main point of contact dealing with civil, electrical, HVAC and piping contractors, suppliers, and external service providers during installations or repair works.</p><br></li><li><p>Supervision &amp; Asset Handover: Actively supervise contractor execution on-site, enforcing quality control, adherence to SOW guidelines, and directing final receiving or asset handover back to store operations.</p><br></li></ul><br>Qualifications<br><ul><li><p><strong>Education &amp; Experience: </strong>Diploma or Bachelor’s degree in Civil, Electrical, Mechanical, or Industrial Engineering, Architecture, or a highly related technical field. Minimum of 1–2 years of practical experience in site coordination, drafting, facilities maintenance, or an engineering assistant capacity.</p><br></li><li><p><strong>Technical Layout &amp; Project Skills: </strong>Proficiency in drafting tools (e.g., AutoCAD or similar layout planning software) with an understanding of commercial or warehousing space optimization.&nbsp; strong foundational knowledge in drafting construction BOQs and SOWs.</p><br></li><li><p><strong>Contractor &amp; Site Management: </strong>Demonstrated experience dealing with or supervising external contractors, vendors, and suppliers across construction trades (civil, electrical, or piping).</p><br></li><li><p><strong>Core Competencies:</strong> Exceptional organizational skills to handle shifting maintenance needs, schedule planning, and technical execution updates across multiple dark store properties simultaneously.</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role Summary</strong></p><br><br><p>We are seeking a highly motivated and detail-oriented Engineer Assistant to join the talabat<br> mart (tMart) Operations team. In this role, you will serve as the core technical focal point<br> handling dark store expansion details, layouts, procurement documentation, and day-to-day<br> facility maintenance tracking. You will play a pivotal role in designing store layout developments, drafting construction-related technical documents, and supervising third-party contractors across civil, electrical, and piping disciplines to ensure our rapid grocery fulfillment infrastructure operates seamlessly.</p><br><br><p><strong>What’s On Your Plate?</strong></p><br><br><p><strong>Expansion &amp; Layout Development:</strong></p><br><br><ul><li><p>Technical Expansion Focal Point: Serve as the primary point of contact for all technical expansion details, collaborating with stakeholders to translate dark store requirements into actionable site project scopes.</p><br><br></li><li><p>Layout Development &amp; Enhancement: Develop initial store layouts and propose layout enhancements to maximize space utilization.</p><br><br></li></ul><br><p><strong>Procurement &amp; Technical Documentation:</strong></p><br><br><ul><li><p>Construction BOQ &amp; SOW: Formulate comprehensive Bills of Quantities (BOQs) and Scopes of Work (SOWs) for new store construction, physical expansions, and facility remodeling.</p><br><br></li><li><p>Needs-Based Engineering Packages: Directly evaluate operational store needs and build tailored technical procurement packages for hardware, layout fixtures, and physical infrastructure upgrades.</p><br><br></li></ul><br><p><strong>Facilities Maintenance &amp; Contractor Supervision:</strong></p><br><br><ul><li><p>Multidisciplinary Maintenance Tracking: Proactively identify, prioritize, and log maintenance needs across electrical networks, civil/structural store components, and water/refrigeration piping systems.</p><br><br></li><li><p>Schedules &amp; Lifecycle Management: Establish, coordinate, and monitor preventive maintenance schedules to minimize store downtime and prevent asset degradation.</p><br><br></li><li><p>On-Site Contractor Management: Serve as the main point of contact dealing with civil, electrical, HVAC and piping contractors, suppliers, and external service providers during installations or repair works.</p><br><br></li><li><p>Supervision &amp; Asset Handover: Actively supervise contractor execution on-site, enforcing quality control, adherence to SOW guidelines, and directing final receiving or asset handover back to store operations.</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p><strong>Education &amp; Experience: </strong>Diploma or Bachelor’s degree in Civil, Electrical, Mechanical, or Industrial Engineering, Architecture, or a highly related technical field. Minimum of 1–2 years of practical experience in site coordination, drafting, facilities maintenance, or an engineering assistant capacity.</p><br><br></li><li><p><strong>Technical Layout &amp; Project Skills: </strong>Proficiency in drafting tools (e.g., AutoCAD or similar layout planning software) with an understanding of commercial or warehousing space optimization. strong foundational knowledge in drafting construction BOQs and SOWs.</p><br><br></li><li><p><strong>Contractor &amp; Site Management: </strong>Demonstrated experience dealing with or supervising external contractors, vendors, and suppliers across construction trades (civil, electrical, or piping).</p><br><br></li><li><p><strong>Core Competencies:</strong> Exceptional organizational skills to handle shifting maintenance needs, schedule planning, and technical execution updates across multiple dark store properties simultaneously.</p><br><br></li></ul><br>Who we are<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.<br> <br> We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.<br> <br> At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>IT EPC Project Manager-Onsite<br><br><p><b>IT Infrastructure / PMO Manager</b></p><br><br><p><b>Role Purpose</b></p><br><br><p>Provide senior leadership for IT integration, operations readiness and technology delivery across oil and gas and wider operational environments. The role has a strong bias towards IT programme and project management, PMO governance, delivery assurance, stakeholder alignment, vendor coordination and the controlled transition of technology services into steady-state operations.</p><br><br>Role Summary<p><b>Field Description</b></p><br><br><p><b>Position Title:</b> IT Infrastructure / PMO Manager</p><br><br><p><b>Function</b>: IT / Im / Digital Delivery / Operations Support</p><br><br><p><b>Primary Focus</b>: IT programme leadership, project delivery, PMO governance, operations readiness and service integration</p><br><br><p><b>Operating Environment:</b> Oil and gas field operations, production facilities, remote sites, corporate offices and wider business operations</p><br><br><p><b>Key Technologies:</b> Enterprise IT, infrastructure, networks, cloud, field connectivity, Huawei / ZTE, CCTV, access control, SCADA-adjacent systems and digital operations platforms</p><br><br><p><b>Key Interfaces:</b> Operations, Maintenance, Engineering, HSE, Procurement, Contracts, Cyber Security, Vendors, Client teams and delivery partners</p><br><br><p><b>Role Level: Senior</b> delivery and operations leadership role with programme, project and service integration accountability</p><br><br>Professional Summary<p>Experienced IT Integration and Operations Manager with strong programme leadership, project management and PMO experience across complex oil and gas, industrial and wider business operations environments. Proven capability to lead multi-workstream technology delivery, infrastructure integration, operational readiness and service transition activities in challenging field and corporate settings.</p><br><br><p>Skilled in establishing delivery governance, programme controls, project reporting, risk and issue management, dependency tracking, vendor coordination and stakeholder engagement. Able to translate business and operational requirements into structured IT delivery plans that support field productivity, operational continuity, cyber resilience and long-term service sustainability.</p><br><br><p>Strong background in IT infrastructure, networks, cloud services, field technology integration, Chinese technology platforms such as Huawei and ZTE, CCTV and access control solutions, industrial connectivity and operations support services. Experienced in coordinating cross-functional teams and ensuring technology solutions are delivered safely, securely, on time and aligned with operational priorities.</p><br><br>Key Skills &amp; Competencies<p><b>Competency Area</b></p><br><br><p><b>Capability Requirements</b></p><br><br><p><b>Programme Leadership: IT</b> programme governance, multi-workstream delivery, executive reporting, delivery assurance and stakeholder alignment</p><br><br><p><b>PMO &amp; Project Controls: Integrated</b> planning, RAID management, dependency tracking, change control, benefits tracking, project dashboards and governance forums</p><br><br><p><b>Oil &amp; Gas Operations: Technology</b> delivery across field operations, production sites, remote locations, maintenance support and wider operational environments</p><br><br><p><b>IT Integration: Infrastructure</b>, network, cloud, end-user services, field connectivity, enterprise applications and service transition planning</p><br><br><p><b>Vendor &amp; Commercial Delivery:</b>Vendor governance, procurement support, contract coordination, service order tracking, supplier performance and delivery acceptance</p><br><br><p><b>Operational Readiness:</b>Cutover planning, mobilization, handover, support model design, service readiness and transition to operations</p><br><br><p><b>Risk &amp; Compliance:</b>Project risk management, cyber security coordination, business continuity, disaster recovery and compliance alignment</p><br><br>Key ResponsibilitiesProgramme Leadership &amp; Delivery Governance<ul><li>Lead IT programmes and strategic technology initiatives across oil and gas field operations, production facilities, corporate environments and wider business operations.</li><li>Establish programme governance, delivery cadence, reporting standards and escalation routes across multiple projects and workstreams.</li><li>Maintain integrated delivery plans covering milestones, dependencies, risks, issues, actions, decisions, resourcing and budget considerations.</li><li>Provide senior-level reporting to leadership and client stakeholders, including delivery status, critical path risks, decisions required and recovery actions.</li></ul>PMO, Project Controls &amp; Assurance<ul><li>Develop and manage PMO-type frameworks including project charters, delivery dashboards, RAID logs, action trackers, change controls, dependency registers and benefits tracking.</li><li>Ensure consistent project management discipline across infrastructure, service transition, application, cyber security and digital delivery initiatives.</li><li>Drive project assurance reviews to confirm scope, schedule, cost, quality, risk, operational readiness and stakeholder acceptance criteria.</li><li>Support governance forums, steering committees and working groups with clear agendas, minutes, decision logs and follow-up actions.</li></ul>IT Integration &amp; Operations Management<ul><li>Lead integration of IT infrastructure, networks, cloud services, end-user computing, field connectivity and operational support services into a cohesive delivery and support model.</li><li>Coordinate technology deployment across remote oilfield sites, production facilities, camps, offices, warehouses and operational support locations.</li><li>Ensure IT services are designed and transitioned into operations with appropriate support processes, service ownership, monitoring, documentation and escalation paths.</li><li>Align IT delivery with operations, maintenance, engineering, HSE and business priorities to minimize disruption and support reliable field performance.</li></ul>Oil &amp; Gas and Wider Operations Technology Delivery<ul><li>Support technology planning and delivery for field operations, production support, maintenance execution, logistics, security, camp operations and wider industrial environments.</li><li>Coordinate deployment of ruggedized field IT, communications, surveillance, access control, industrial Wi-Fi, network connectivity and operational technology-adjacent systems.</li><li>Work with operations teams to define practical requirements, manage site constraints and deliver solutions suitable for remote, high-availability and safety-critical environments.</li><li>Support operational readiness, cutover planning and handover for new facilities, brownfield enhancements and transition activities.</li></ul>Vendor, Procurement &amp; Stakeholder Management<ul><li>Manage delivery interfaces with vendors, system integrators, service providers and technology partners including Huawei, ZTE, CCTV, access control, network and cloud suppliers.</li><li>Support procurement, service order development, technical evaluation, delivery acceptance and contract performance monitoring.</li><li>Coordinate cross-functional stakeholders across IT, IM, Digital, Cyber Security, Operations, Maintenance, Engineering, Procurement and client teams.</li><li>Resolve delivery blockers through structured escalation, commercial coordination and clear ownership of actions.</li></ul>Risk, Cyber Security &amp; Business Continuity<ul><li>Ensure project delivery incorporates cyber security, data protection, resilience, backup, disaster recovery and business continuity requirements from the outset.</li><li>Maintain visibility of programme and operational risks, ensuring mitigation plans are documented, owned and progressed.</li><li>Coordinate with cyber security teams to ensure infrastructure, remote access, vendor connectivity and operational systems are reviewed and controlled.</li><li>Support incident response, recovery planning and service continuity arrangements for critical IT and operational support systems.</li></ul>Team Leadership &amp; Capability Development<ul><li>Lead cross-functional IT delivery teams, coordinators, engineers, vendors and support resources to deliver agreed programme and operational outcomes.</li><li>Coach team members in project management discipline, delivery reporting, stakeholder communication and operational support expectations.</li><li>Promote a structured delivery culture focused on accountability, transparency, measurable progress and continuous improvement.</li><li>Support local capability development and knowledge transfer through documentation, mentoring and structured handover activities.</li></ul>Education, Certifications &amp; Professional DevelopmentEducation<ul><li>Bachelor degree in Information Technology, Computer Science, Engineering, Business Systems, Project Management or equivalent relevant experience.</li></ul>Preferred Certifications<ul><li>PMP, PRINCE2 Practitioner, MSP, AgilePM, Scrum Master or equivalent programme / project management certification.</li><li>ITIL Foundation or higher, with practical service transition and IT operations experience.</li><li>Microsoft Azure, Cisco, Huawei, ZTE, cloud, infrastructure or networking certifications would be advantageous.</li><li>Cyber security, business continuity or risk management certifications would be advantageous.</li></ul>Technical Proficiencies<ul><li>Project and PMO tools: Microsoft Project, Jira, Azure DevOps, Primavera P6, Power BI, Excel dashboards and SharePoint action tracking.</li><li>Technology domains: networks, servers, cloud, end-user computing, field connectivity, CCTV, access control, industrial Wi-Fi and SCADA-adjacent infrastructure.</li><li>Vendor platforms: Cisco, Huawei, ZTE, Microsoft, VMware, Azure, AWS, Alibaba Cloud and common oilfield technology ecosystems.</li></ul>Suggested KPIs<p><b>KPI Area/ Measure /Target Intent</b></p><br><br><p>Programme Delivery</p><br><br><p>Milestones delivered against approved baseline</p><br><br><p>Improve predictability and delivery confidence</p><br><br><p>PMO Control</p><br><br><p>RAID items, actions and decisions tracked to closure</p><br><br><p>Strengthen governance and accountability</p><br><br><p>Operational Readiness</p><br><br><p>Services transitioned with approved support model and documentation</p><br><br><p>Reduce post-go-live instability</p><br><br><p>Stakeholder Management</p><br><br><p>Leadership reporting, decision papers and governance forums delivered on schedule</p><br><br><p>Improve alignment and timely decision-making</p><br><br><p>Vendor Performance</p><br><br><p>Supplier deliverables accepted against scope, quality and schedule</p><br><br><p>Increase vendor accountability and delivery assurance</p><br><br><p>Risk Reduction</p><br><br><p>High-priority delivery and operational risks mitigated</p><br><br><p>Protect service continuity and field operations</p><br><br>Languages<ul><li>English: Fluent</li><li>Arabic: Advantageous</li></ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq activly recruting to hire a IT PMO Expert who is responsible for managing and delivering assigned IT, digital, and business transformation projects while supporting the governance and operational activities of the IT PMO. The role is accountable for end-to-end project planning, execution, monitoring, reporting, stakeholder management, risk management, and successful delivery of projects in accordance with organizational standards. The position requires hands-on experience in Agile, Waterfall, and Hybrid project delivery methodologies, while ensuring effective governance, executive reporting, and business value realization.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>End-to-end coordination of IT, digital, and business transformation projects.</span></p><br></li><li><p><span>Manage assigned projects throughout the complete project lifecycle from initiation, planning, execution, monitoring &amp; controlling through to successful project closure.</span></p><br></li><li><p><span>Develop and maintain project plans, schedules, milestones, budgets, resource plans, and project documentation.</span></p><br></li><li><p><span>Coordinate with business, technology, customer experience, finance, procurement, legal, regulatory, and external vendors to ensure successful project delivery.</span></p><br></li><li><p><span>Monitor project progress against approved plans and proactively manage project scope, timelines, quality, cost, and resources.</span></p><br></li><li><p><span>Identify, assess, and manage project risks, issues, assumptions, dependencies, and change requests, ensuring timely escalation where required.</span></p><br></li><li><p><span>Facilitate project governance meetings, steering committee meetings, project reviews, and prepare Minutes of Meeting (MoMs), action trackers, executive dashboards, and status reports.</span></p><br></li><li><p><span>Manage stakeholder communication and ensure alignment between business objectives and project deliverables.</span></p><br></li><li><p><span>Apply Agile, Waterfall, and Hybrid project management methodologies based on project requirements.</span></p><br></li><li><p><span>Participate in Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Sprint Retrospectives, and Backlog Refinement sessions.</span></p><br></li><li><p><span>Coordinate User Acceptance Testing (UAT), deployment planning, business readiness, change management, and project handover activities.</span></p><br></li><li><p><span>Track project financials, resource utilization, procurement activities, vendor deliverables, and contractual milestones.</span></p><br></li><li><p><span>Ensure compliance with IT PMO governance, project management methodologies, organizational policies, audit requirements, and stage-gate approval processes.</span></p><br></li><li><p><span>Maintain project documentation, project repositories, RAID logs, lessons learned, and project metrics using PM tools such as JIRA, Confluence, MS Project, or equivalent platforms.</span></p><br></li><li><p><span>Support the Head of IT PMO in portfolio reporting, executive presentations, PMO process improvements, governance initiatives, and continuous enhancement of project management practices.</span></p><br></li><li><p><span>Contribute to the development and standardization of PMO templates, methodologies, best practices, and project governance frameworks.</span></p><br></li></ul> <br> <br><br> Education, Experience, and Competencies <br> <p><span>Education</span></p><br><ul><li><p><span>Bachelor's degree or Above</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>3–5 years of experience in IT Project Management, PMO, Technology Delivery, or Digital Transformation projects.</span></p><br></li><li><p><span>Experience managing IT, telecom, enterprise applications, infrastructure, digital, or business transformation projects.</span></p><br></li><li><p><span>Hands-on experience in managing projects using Agile (Scrum/Kanban), Waterfall, and Hybrid project management methodologies.</span></p><br></li><li><p><span>Experience in project planning, scheduling, budgeting, resource management, risk management, and stakeholder management.</span></p><br></li><li><p><span>Experience working with cross-functional teams and external vendors.</span></p><br></li><li><p><span>Experience preparing executive dashboards, project status reports, governance documentation, and steering committee presentations.</span></p><br></li><li><p><span>Familiarity with IT project lifecycle management, SDLC, and change management processes.</span></p><br></li><li><p><span>Experience in telecom or enterprise environments is preferred.</span></p><br></li><li><p><span>Experience using project management tools such as JIRA, Confluence, Microsoft Project, Azure DevOps, Smartsheet, or equivalent platforms.</span></p><br></li><li><p><span>Professional certifications such as PMP®, PRINCE2®, Certified Scrum Master (CSM®) or equivalent are considered an advantage.</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioral</span></p><br><ul><li><p><span>Serving our Customers</span></p><br></li><li><p><span>Achievement Driven</span></p><br></li><li><p><span>Teamwork</span></p><br></li><li><p><span>Information Seeking</span></p><br></li><li><p><span>Problem Solving and Creativity</span></p><br></li><li><p><span>Relationship Building</span></p><br></li></ul><ul><li><p><span>Initiative</span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Human Resources Management</span></p><br></li><li><p><span>Financial Management</span></p><br></li><li><p><span>Project / Program Management</span></p><br></li><li><p><span>Performance Management</span></p><br></li><li><p><span>Oral &amp; Written Communication</span></p><br></li><li><p><span>Managing Information</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>Strategic Planning and Thinking</span></p><br></li></ul><p><span>IDE&nbsp; Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role Summary</strong></p><br><br><p>We are seeking a versatile and highly organized Operations &amp; Performance Admin Engineer to join the talabat mart (tMart) team. This hybrid role bridges technical facilities management with data-driven operational performance administration. On the engineering side, you will oversee the maintenance, procurement support, and supplier supervision for dark store facilities, ensuring critical infrastructure like cold chain systems (chillers/freezers) and electrical networks remain fully operational. On the administration side, you will dedicate focus to monitoring, tracking, and reporting the operational health of the dark stores, reviewing ground-level efficiency metrics, and delivering structured compliance dashboards to ensure seamless 30-minute delivery execution.</p><br><br><p><strong>What’s On Your Plate?</strong></p><br><br><p><strong>Engineering &amp; Facilities Management:</strong></p><br><br><ul><li><p>Infrastructure Maintenance: Proactively identify, diagnose, and manage the maintenance and repair needs of essential store infrastructure, including industrial chillers, freezers, HVAC/AC systems, electrical distribution networks, and general facilities.</p><br><br></li><li><p>Procurement Documentation: Formulate highly accurate and detailed Scope of Work (SOW) documents and Bill of Quantities (BOQ) for new equipment purchases, facility upgrades, and engineering services.</p><br><br></li><li><p>Supplier Supervision: Supervise on-site third-party contractors and service providers during engineering installations, routine maintenance, and emergency repairs, enforcing strict quality and safety standards.</p><br><br></li><li><p>Handover &amp; Receiving: Conduct technical inspections and serve as the final authority for the formal receiving and handover of newly executed engineering projects, facilities, or physical assets.</p><br><br></li></ul><p><strong>Performance Administration:</strong></p><br><br><ul><li><p>Real-Time Order Flow Monitoring: Maintain a regular order-flow monitoring schedule on the Shopper platform, and actively inform the relevant store team via communication groups in case of any delays in assigning or preparing orders.</p><br><br></li><li><p>Nightly Sales Tracking: Create and publish structured sales update tables every night at 7:00 PM, 9:00 PM, 11:00 PM, and 12:15 AM to keep the team informed on performance milestones.</p><br><br></li><li><p>Picker Performance Analytics: Check picker performance at the granular order level, calculate efficiency averages, and prepare comprehensive reports to help team leaders optimize speed and accuracy.</p><br><br></li><li><p>Customer Feedback Administration: Follow up with the account advisor to aggregate, categorize, and report back on direct customer feedback to identify service delivery bottlenecks.</p><br><br></li><li><p>Operational Sheet Management: Maintain and systematically update the central operations Google Sheet for all immediate store-level updates, operational tracking parameters, and system notifications.</p><br><br></li><li><p>In-App Quality Control Audits: Perform weekly systematic audits of images on the talabat App, flagging discrepancies, and proactively uploading missing visual assets to guarantee catalog completeness.</p><br><br></li><li><p>Barcode Error Tracking: Identify and log non-working barcodes using the specialized operations tracking sheet to minimize order picking delays.</p><br><br></li><li><p>Store Invoice &amp; Compliance Audits: Monitor, track, and verify the physical and digital invoices uploaded directly by the store branches to ensure operational data integrity.</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Education &amp; Experience: Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or a highly related technical field, combined with at least 3+ years of experience across data tracking, performance reporting, facilities engineering, or administrative operations.</p><br><br></li><li><p>Technical Facility Skills: Strong hands-on or supervisory experience identifying maintenance needs for commercial refrigeration (chillers/freezers), HVAC networks, and electrical systems. Proven ability to draft professional SOW and BOQ documents.</p><br><br></li><li><p>Analytical &amp; Tooling Proficiency: Highly data-oriented and structured, with an advanced proficiency in Google Sheets/Excel. Comfortable managing high-volume operational dashboards and catching subtle metric anomalies.</p><br><br></li><li><p>Execution &amp; Communication: Strong communication and reporting skills to seamlessly present daily facilities statuses and weekly performance summaries directly to Operations Management.</p><br><br></li></ul><br>Who we are<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.<br> <br> We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.<br> <br> At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.<br> <br> We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,&nbsp; and provide our riders with reliable earning opportunities daily.<br> <br> At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>We are seeking a versatile and highly organized Operations &amp; Performance Admin Engineer to join the talabat mart (tMart) team. This hybrid role bridges technical facilities management with data-driven operational performance administration. On the engineering side, you will oversee the maintenance, procurement support, and supplier supervision for dark store facilities, ensuring critical infrastructure like cold chain systems (chillers/freezers) and electrical networks remain fully operational. On the administration side, you will dedicate focus to monitoring, tracking, and reporting the operational health of the dark stores, reviewing ground-level efficiency metrics, and delivering structured compliance dashboards to ensure seamless 30-minute delivery execution.</p><br><p><strong>What’s On Your Plate?</strong></p><br><p><strong>Engineering &amp; Facilities Management:</strong></p><br><ul><li><p>Infrastructure Maintenance: Proactively identify, diagnose, and manage the maintenance and repair needs of essential store infrastructure, including industrial chillers, freezers, HVAC/AC systems, electrical distribution networks, and general facilities.</p><br></li><li><p>Procurement Documentation: Formulate highly accurate and detailed Scope of Work (SOW) documents and Bill of Quantities (BOQ) for new equipment purchases, facility upgrades, and engineering services.</p><br></li><li><p>Supplier Supervision: Supervise on-site third-party contractors and service providers during engineering installations, routine maintenance, and emergency repairs, enforcing strict quality and safety standards.</p><br></li><li><p>Handover &amp; Receiving: Conduct technical inspections and serve as the final authority for the formal receiving and handover of newly executed engineering projects, facilities, or physical assets.</p><br></li></ul><p><strong>Performance Administration:</strong></p><br><ul><li><p>Real-Time Order Flow Monitoring: Maintain a regular order-flow monitoring schedule on the Shopper platform, and actively inform the relevant store team via communication groups in case of any delays in assigning or preparing orders.</p><br></li><li><p>Nightly Sales Tracking: Create and publish structured sales update tables every night at 7:00 PM, 9:00 PM, 11:00 PM, and 12:15 AM to keep the team informed on performance milestones.</p><br></li><li><p>Picker Performance Analytics: Check picker performance at the granular order level, calculate efficiency averages, and prepare comprehensive reports to help team leaders optimize speed and accuracy.</p><br></li><li><p>Customer Feedback Administration: Follow up with the account advisor to aggregate, categorize, and report back on direct customer feedback to identify service delivery bottlenecks.</p><br></li><li><p>Operational Sheet Management: Maintain and systematically update the central operations Google Sheet for all immediate store-level updates, operational tracking parameters, and system notifications.</p><br></li><li><p>In-App Quality Control Audits: Perform weekly systematic audits of images on the talabat App, flagging discrepancies, and proactively uploading missing visual assets to guarantee catalog completeness.</p><br></li><li><p>Barcode Error Tracking: Identify and log non-working barcodes using the specialized operations tracking sheet to minimize order picking delays.</p><br></li><li><p>Store Invoice &amp; Compliance Audits: Monitor, track, and verify the physical and digital invoices uploaded directly by the store branches to ensure operational data integrity.</p><br></li></ul><br>Qualifications<br><ul><li><p>Education &amp; Experience: Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or a highly related technical field, combined with at least 3+ years of experience across data tracking, performance reporting, facilities engineering, or administrative operations.</p><br></li><li><p>Technical Facility Skills: Strong hands-on or supervisory experience identifying maintenance needs for commercial refrigeration (chillers/freezers), HVAC networks, and electrical systems. Proven ability to draft professional SOW and BOQ documents.</p><br></li><li><p>Analytical &amp; Tooling Proficiency: Highly data-oriented and structured, with an advanced proficiency in Google Sheets/Excel. Comfortable managing high-volume operational dashboards and catching subtle metric anomalies.</p><br></li><li><p>Execution &amp; Communication: Strong communication and reporting skills to seamlessly present daily facilities statuses and weekly performance summaries directly to Operations Management.</p><br></li></ul><br><br> </div>

<p><span ><b>Responsibilities</b></span></p><p>Coordination</p><p><br></p><p>1.&nbsp; &nbsp; Provide expert support for the development of an operational PSEAH Work Plan, in line with IOM and United Nations (UN) strategic frameworks, and in coordination with the global PSEAH Unit, Regional PSEAH Officer, and senior management in IOM Iraq.</p><p>2.&nbsp; &nbsp; Ensure the inclusion of PSEAH within the IOM Iraq’s Country Strategy, Crisis Response Plans/Migrant Response Plans or other appeals as appropriate; ensure SEAH risks are considered in the risk register of the mission and that PSEAH is mainstreamed in project proposal development, programming, monitoring and evaluation and budgeting; develop PSEAH programming and liaise with relevant donors.</p><p>3.&nbsp; &nbsp; Actively participate and engage to the in-country interagency PSEA Network activities (contribute to&nbsp; &nbsp;the development of the collective PSEA workplan, risk management plans, PSEA strategies, Standard Operating Procedures for an inter-agency Community-Based Complaint Mechanism, etc), and actively participate in IOM internal coordination initiatives.</p><p>4.&nbsp; &nbsp; Coordinate the collection, analysis and use of data relation to PSEAH efforts, in line with relevant IOM data protection standards, to showcase trends, results and impact.</p><p>5.&nbsp; &nbsp; Showcase PSEAH results and good practices through internal and external reporting, visibility materials, and knowledge-sharing initiatives, in coordination with global and regional PSEAH teams.</p><p>&nbsp;</p><p><br></p><p>Prevention</p><p><br></p><p>6.&nbsp; &nbsp; Undertake assessments to identify potential SEAH risks and define appropriate mitigation measures; in coordination with relevant units, ensure that mitigation measures are integrated into IOM programming, operations and administration.</p><p>7.&nbsp; &nbsp; Develop a PSEAH training plan for the Country Office, organize and deliver trainings for IOM personnel, implementing partners , and key institutional stakeholders; support PSEAH focal points in delivering key messaging and trainings at country level, as appropriate.</p><p>8.&nbsp; &nbsp; On a regular basis, compile and report data on the number of IOM personnel and partners trained in country on PSEAH in coordination with HR.&nbsp; Oversee the accurate registration of all participants in the IOM system and ensure timely issuance of certificates.&nbsp;</p><p>9.&nbsp; &nbsp; Develop, localize and contextualize, and implement communication and awareness-raising strategies and tools to ensure appropriate PSEAH messaging and understanding of prohibited behaviours, reporting channels, available assistance.</p><p>10.&nbsp; &nbsp; Map existing community engagement projects in country and work with project/programme managers to gather community input, insert PSEAH messages, and strengthen and/or establish safe and accessible reporting channels.</p><p><br></p><p>Response</p><p>11.&nbsp; &nbsp; Provide inputs to the development and mapping of country-specific interagency victim assistance pathways and/or existing IOM programmes to refer victims/survivors for assistance; ensure up to date information on available assistance services is accessible in all areas where IOM operates in country; coordinate with gender-based violence and/or protection units&nbsp; to support the strengthening of victim/survivor services within country and/or programming.</p><p>12.&nbsp; &nbsp; Safely respond to SEAH disclosures and coordinate referrals for victim/survivor assistance in line with country, regional or global support mechanisms and ensure coordination with the Regional PSEAH Officer and the global SEAH case management team.</p><p>13.&nbsp; &nbsp; Regularly monitor safety and other risks for SEAH victim/survivors in coordination with the Regional PSEAH Officer and the global SEAH case management team; adjust response to mitigate risks; ensure regular assessment of victims’/survivors’ needs.</p><p>14.&nbsp; &nbsp; Undertake duty travel as required.</p><p>15.&nbsp; &nbsp; Perform such other duties as may be assigned.</p><p><br></p><p>Qualifications</p><p>Required Qualifications and Experience</p><p><br></p><p>Education</p><p><br></p><p>Master’s degree in Law, International Relations, Psychology, Social Sciences, Development Studies and Planning or a related field from an accredited academic institution with five years of relevant professional experience; or</p><p>University degree in the above fields with seven years of relevant professional experience.</p><p>&nbsp;</p><p>Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p><br></p><p>Experience</p><p><br></p><p>Professional experience in the fields of sexual exploitation and abuse, sexual harassment, protection, child protection, gender-based violence, accountability to affected populations (AAP), gender mainstreaming and/or humanitarian affairs;</p><p>Experience in management of sexual exploitation and abuse, sexual harassment, child protection or gender-based violence cases;</p><p>Proven coordination experience within the UN system and amongst interagency partners, including governments, non-governmental organizations (NGOs), and communities;&nbsp;</p><p>Experience in developing and facilitating trainings, in particular capacity-building, and communication materials to promote behavior change;&nbsp;</p><p>Experience undertaking risk assessments, in coordination with relevant offices, communities, partners, and UN and other key stakeholders;&nbsp;</p><p>Experience in proposal development and the creation of standard operating procedures and tools; and,</p><p>Experience in mainstreaming PSEAH, gender-based violence, child protection, protection, gender or accountability to affected populations.</p><p>&nbsp;</p><p><br></p><p>Skills</p><p><br></p><p>Demonstrated ability to work across a wide variety of sectors/teams on cross-cutting themes;&nbsp;</p><p>Good written and oral communication skills, effective in representation and liaison with external partners;&nbsp;</p><p>Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders.</p><p>Ability to work with affected individuals with empathy, sensitivity and a victim-centred approach;</p><p>Knowledge and understanding of IOM’s institutional approach on PSEAH and Ethics and related strategies, policies, rules and regulations; and,</p><p>Ability to work with and maintain strict confidentiality, when necessary.</p><p>&nbsp;</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h2>Required Qualifications and Experience</h2><ul><li>Master's degree in Law, International Relations, Psychology, Social Sciences, Development Studies and Planning or a related field from an accredited academic institution with five years of relevant professional experience; or University degree in the above fields with seven years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</li><li>Professional experience in the fields of sexual exploitation and abuse, sexual harassment, protection, child protection, gender-based violence, accountability to affected populations (AAP), gender mainstreaming and/or humanitarian affairs;</li><li>Experience in management of sexual exploitation and abuse, sexual harassment, child protection or gender-based violence cases;</li><li>Proven coordination experience within the UN system and amongst interagency partners, including governments, non-governmental organizations (NGOs), and communities;</li><li>Experience in developing and facilitating trainings, in particular capacity-building, and communication materials to promote behavior change;</li><li>Experience undertaking risk assessments, in coordination with relevant offices, communities, partners, and UN and other key stakeholders;</li><li>Experience in proposal development and the creation of standard operating procedures and tools; and,</li><li>Experience in mainstreaming PSEAH, gender-based violence, child protection, protection, gender or accountability to affected populations.</li></ul><h2>Skills</h2><ul><li>Demonstrated ability to work across a wide variety of sectors/teams on cross-cutting themes;</li><li>Good written and oral communication skills, effective in representation and liaison with external partners;</li><li>Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders.</li><li>Ability to work with affected individuals with empathy, sensitivity and a victim-centred approach;</li><li>Knowledge and understanding of IOM s institutional approach on PSEAH and Ethics and related strategies, policies, rules and regulations; and,</li><li>Ability to work with and maintain strict confidentiality, when necessary.</li></ul><h2>Languages</h2><ul><li>For this position, fluency in English is required (oral and written).</li><li>Working knowledge of Arabic, French or Spanish is an advantage.</li><li>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li></ul><h2>Required Competencies</h2><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><h2>Values</h2><p>all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><h2>Core Competencies behavioural indicators Level 2</h2><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><h2>Managerial Competencies behavioural indicators Level 2</h2><ul><li>Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust : Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li><li>Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul>

<p>Job Specification • Act as the primary liaison and first point of contact for ATC, RFF, Ground Handling Agents, Airlines, Engineering, and external stakeholders on all airside operational matters during the shift, escalating to the Head of Airside Operations where required. • Ensure strict enforcement of Airside Driving Regulations (ADR), Apron Discipline, and all active Airside Driving Permits (ADP) and Airside Vehicle Permits (AVP) throughout the shift; direct shift inspectors to act on violations and authorize the issuance of Non-Compliance Notices (NCN). • Coordinate and direct Wildlife Hazard Management activities during the shift, ensuring that wildlife observations are reported, logged, and acted upon in accordance with the Wildlife Hazard Management Plan, and that the runway and movement area remain safe for operations. • Oversee apron safety and operational discipline across all apron zones, including monitoring of ground handling activities, FOD prevention, fuel safety compliance, and resolution of apron. • Authorize and oversee emergency and contingency responses for airside-specific incidents during the shift — including runway/taxiway incursions, ground handling accidents, FOD alerts, fuel spills, airside vehicle accidents, and wildlife strikes — in accordance with the Airport Emergency Plan (AEP) and Airside Operations contingency procedures. • Complete, review, and submit comprehensive shift log reports capturing all significant events, incidents, operational decisions taken, and handover notes for each shift, ensuring accurate and auditable records for the Head of Airside Operations. • Conduct or delegate shift airside inspections of the movement area, apron, perimeter roads, and active worksites, ensuring compliance with ICAO Annex 14 standards, aerodrome certification requirements, and airport operational procedures. • Represent Airside Operations in real-time coordination calls, Airside Operations Room meetings, and pre/post-flight briefings during the shift as required. Human and Technical Resources • Direct and coordinate the full complement of Airside Operations shift staff across all sections for the duration of the shift, ensuring appropriate task allocation, coverage of all operational zones, and staff welfare. • Utilize the available management systems, stand planning tools, NOTAM databases, radio communication systems, and CCTV/surveillance platforms to maintain real-time situational awareness and operational control throughout the shift. • Ensure all shift operational vehicles and equipment are serviceable and deployed effectively; report unserviceable assets to the Head of Airside Operations and Engineering for immediate action. Planning and Programme • Review and brief all shift staff on the daily flight programme, scheduled airside works, active NOTAMs, planned closures, and any regulatory or safety advisories at shift commencement. • Contribute shift-level observations and operational data to the continuous improvement of Airside Operations procedures, SOPs, and contingency plans by providing structured feedback to the Head of Airside Operations. Core Operational Activities • Execute structured shift start and shift end handovers, ensuring all active permits, incidents, NOTAMs, ongoing works, and outstanding actions are clearly communicated and transferred to the incoming duty manager. • Authorize real-time operational decisions including temporary runway/taxiway restrictions, emergency equipment pre-positioning, and suspension of airside work activities when safety is at risk. • Coordinate the activation and stand-down of airside emergency responses for airside-specific incidents, ensuring all relevant parties (ATC, RFF, Ground Handlers, Engineering, airside operations team) are notified and deployed in accordance with the AEP. • Monitor and enforce FOD (Foreign Object Debris/Damage) prevention programmes across all apron and movement area zones, directing FOD inspections and ensuring immediate clearance of any identified debris. Human Resources Management • Provide direct line management, mentoring, and performance evaluation for all operational shift subordinates in alignment with the airport HR and competency framework. • Manage leave planning, duty rosters, and workforce scheduling to ensure continuous, uninterrupted operational coverage of all shift functions. • Identify training and career development opportunities for Operations Section staff and foster a safety-first, accountability-driven team culture.</p><p>Education • Bachelor's Degree, (Preferably in Aviation Management, Airport Operations, Aeronautical Science) Engineering, or a related discipline from a recognized institution. • A post-graduate qualification or diploma in Aviation/Airport Management is an added advantage) Experience • Minimum 6 years of progressive experience in airport airside operations, of which at least 2 years must be in a supervisory or senior Operational role with demonstrated shift management responsibility. • Proven experience in apron management, movement area operations, airside safety enforcement, and emergency/contingency coordination. • Experience across multiple Airside Operational functions is highly desirable. Computer Skills • Professional knowledge of Microsoft Suite (especially Word, PowerPoint and Excel) (Essential) • Demonstrated competency with various Airport Operations Management Systems (AODB, FIDS, stand planning tools), NOTAM databases, radio communication systems, and airside surveillance/CCTV platforms. Language Skills • English: solid written and spoken proficiency (Essential). English Language Proficiency - Minimum ICAO Level 4 or equivalent • Arabic: working proficiency (Desirable). Training Requirements • ICAO Annex 14 – Aerodromes (Essential). • ICAO Safety Management System (SMS) – ICAO-recognized institute (Essential). • Coordination of Emergency Response (Aerodrome Emergency Planning) (Essential). • Airside Driving Permit / Airside Driving Assessor certification (Highly Desirable). • Aerodrome Wildlife Hazard Management (Highly Desirable). • FOD Prevention Programme certification (Highly Desirable). • First Aid / Basic Life Support (Desirable).</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Labor Relations Team Leader is responsible to supervise the team on the&nbsp;resolution of employee issues, HR communication, staff satisfaction and other related HR initiatives. Performs administrative functions in various personnel policies that affect people at work such as work conditions, performance management, equal opportunities, and absence management and grievance procedures to ensure effective service and encourage harmonious industrial relations in the organization.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Supervise the team in processing, tracking and recording of separation like, Resignation, Termination in various conditions as advised by Labor Operations Manager.</p><br> <p>Support the team in arranging&nbsp;tickets and exit permits from Head Office/Immigration and coordinating with Camps, PMV for deportation of separated workers.</p><br> <p>Ensure prompt preparation of&nbsp;separation documents like resignation, termination for various reason, as per instruction by Operations Manager.</p><br> <p>Process, tracks and records various types of leaves (Annual, Unpaid, Emergency and Sick Leaves) of Staff and Labors including their tickets and exit permits from Head Office and implement through Camps.</p><br> <p>Prepares Worker’s duty resumption related to Annual Leave, Emergency Leave, Sick Leave and arranging all the signatory and information provide to Data Entry Operators for updating the system.</p><br> <p>Confirms through Recruitment Department regarding New Arrivals, actual and accurate recording and reporting the same within Departments like, HR, Operations, Camps and PMV.</p><br> <p>Processes visa requirement like, Blood Group Test, Medical and Fingerprints in coordination with Head Office and Camps.</p><br> <p>Updates master sheet for department records with information of Active Manpower, Leave, Separation and other additional required data on daily basis and distributing among colleagues for routine work.</p><br> <p>Follow up with HR and Payroll Departments regarding Staff related HR issues.</p><br> <p>Receives Employment Contracts for Employee’s Signature and dispatching to HR.</p><br> <p>Process renewal of Worker’s RP, Passport and other related issues.</p><br> <p>Coordinates with HR Department (Head Office) for urgent issues like passport undertaking, RP renewal and healthcare Renewal.</p><br> <p>Prepares reimbursement documents like medical expense related to site accident cases.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Possess advanced knowledge of labor laws, regulations, and collective bargaining agreements to effectively navigate complex labor relations issues.</p><br> <p>Strong negotiation and conflict resolution skills are essential for managing labor disputes, grievances, and contract negotiations with unions or employee representatives.</p><br> <p>Proficiency in communication and interpersonal skills enables effective communication with employees, union representatives, and management to build consensus and resolve conflicts.</p><br> <p>Experience in conducting investigations, mediating disputes, and interpreting labor contracts enhances the ability to address employee grievances and ensure compliance with labor agreements.</p><br> <p>Leadership and strategic planning skills are vital for developing and implementing labor relations strategies that promote positive employee relations and support organizational goals.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Labor Employee Relations L3<br>Grievance Procedures L3<br>Labor Compliance L3<br>Labor Contracts L3<br>SAP ERP Human Resources L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Human Resource or Business Administration<br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>Introduction</strong> </p> <p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. </p> <p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p> <p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration </p> <p>This Vacancy Notice is part of IOM s competitive mobility exercise, open for applications from internal and internal-equivalent candidates only. </p> <p> </p> <p> <strong>Organizational Context and Scope</strong> </p> <p>Under the overall guidance of the Chief of Mission (CoM) and the direct supervision of the Senior Programme Coordinator Peacebuilding and Stabilization Division, the Programme Officer (Technical Cooperation) will work in the framework of the ongoing Security Sector Reform, on technical cooperation including Community Policing and Border Management, and the community-based initiatives in Iraq to ensure the promotion of the democratic governance in this sector in Iraq. With focus on strengthening trust and cooperation between Law enforcement, Civil society, and communities to enhance the capacity in the area of Migration and Border Management.</p> </div> <div> <p> <strong>Required Qualifications and Experience</strong> </p> <p> <strong>Education</strong> </p> <ul> <li> <p>Master s degree in Police Science, Criminal Justice, Correction, Law Enforcement, or a related field from an accredited academic institution with five years of relevant professional experience; or;</p> </li> <li> <p>University degree in the above fields with seven years of relevant professional experience.<br> </p> </li> </ul> <p> <strong>Experience</strong> </p> <ul> <li> <p>Experience in the areas of Law enforcement and community and international policing and project management and implementation;</p> </li> <li> <p>Experience working with IOM and/or another UN agency is an advantage;</p> </li> <li> <p>Experience in the humanitarian and/or development field in an international setting; and,</p> </li> <li> <p>Experience in engaging with governmental representatives, police, civil society, and communities is highly desirable.<br> </p> </li> </ul> <p> <strong>Skills</strong> </p> <ul> <li> <p>A combination of police studies and qualifications and more than ten years law enforcement experience, with regard to International Police Relations, Operations and Police Capacity Building Programme Implementation in UN Missions;</p> </li> <li> <p>Knowledge of MS Office and Internet Explorer; </p> </li> <li> <p>Delivers on set objectives in hardship situations; </p> </li> <li> <p>Effectively coordinates actions with other implementing partners; </p> </li> <li> <p>Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objective; and, </p> </li> <li> <p>Good computer skills (MS Office, Internet browsers).<br> </p> </li> </ul> <p> <strong>Languages</strong> </p> <p>For this position, fluency in English is required (oral and written).</p> <p>Working knowledge of Arabic and another official UN language (Chinese, French, Russian, and Spanish) is an advantage.</p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p> <p> <strong>Required Competencies</strong> </p> <p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p> <p> <strong>Values </strong>- all IOM staff members must abide by and demonstrate these five values:</p> <ul> <li> <strong>Inclusion and respect for diversity</strong>: Respects and promotes individual and cultural differences Encourages diversity and inclusion.</li> <li><br></li></ul></div><ol><li> </li> </ol></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Mövenpick Hotel Al Zaytoon Baghdad</strong> is a premium five-star hotel committed to delivering exceptional hospitality experiences through world-class service, modern facilities, and genuine guest care. As part of the globally recognized Mövenpick Hotels &amp; Resorts brand under Accor, the hotel combines Swiss hospitality traditions with local warmth to provide memorable stays for business and leisure travelers alike.</p><br><p>Strategically located in Baghdad, the hotel offers elegant accommodations, diverse dining experiences, state-of-the-art meeting and event facilities, wellness and recreation amenities, and personalized services designed to exceed guest expectations. We proudly serve corporate clients, government organizations, diplomatic missions, international companies, travel partners, and individual guests with professionalism, integrity, and attention to detail.</p><br><p>At Mövenpick Hotel Al Zaytoon Baghdad, our success is driven by our dedicated Heartists®, who are passionate about creating meaningful guest experiences while fostering a culture of respect, teamwork, innovation, and continuous development. We are committed to operational excellence, sustainable business practices, and delivering outstanding value to our guests, partners, and community.</p><br><br>Job Description<br><br><p>We are seeking a results-driven Field Sales Manager to lead our sales operations in Baghdad, Iraq. In this pivotal role, you will oversee field sales activities, manage a high-performing sales team, and drive revenue growth through strategic customer engagement and market expansion. You will be responsible for developing and executing sales strategies that align with organizational objectives while maintaining strong relationships with key clients and stakeholders in the region.</p><br><ul><li>Lead, mentor, and motivate a team of field sales representatives to achieve and exceed sales targets and performance metrics</li><li>Develop and implement comprehensive sales strategies tailored to the Baghdad market and regional opportunities</li><li>Manage territory assignments and ensure optimal coverage to maximize market penetration and customer acquisition</li><li>Conduct regular performance reviews and provide coaching to team members to enhance their skill set and professional development</li><li>Build and maintain strong relationships with key clients, ensuring customer satisfaction and long-term partnership success</li><li>Analyze market trends, competitor activities, and customer feedback to identify growth opportunities and inform strategic decisions</li><li>Prepare accurate sales forecasts, reports, and presentations for senior management using data-driven insights</li><li>Negotiate contracts and close high-value deals while ensuring profitability and compliance with company policies</li><li>Coordinate with internal departments including marketing, operations, and customer service to support sales initiatives</li><li>Monitor sales metrics, KPIs, and pipeline health to ensure accountability and continuous improvement</li><li>Represent the organization professionally at industry events, trade shows, and client meetings within the region</li></ul><br>Qualifications<br><br><ul><li>Proven experience in field sales management or senior sales role with demonstrated success in achieving sales targets</li><li>Strong leadership and team management capabilities with experience building and developing high-performing sales teams</li><li>Excellent negotiation and closing skills with a track record of successful deal completion</li><li>Proficiency in CRM software and sales analytics tools for tracking performance and managing customer relationships</li><li>Strong analytical and strategic planning abilities with the capacity to develop actionable sales strategies</li><li>Exceptional communication and interpersonal skills with the ability to influence and motivate diverse audiences</li><li>Knowledge of the Baghdad market or Middle Eastern business environment is highly desirable</li><li>Demonstrated ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment</li><li>Customer-focused mindset with a commitment to delivering exceptional service and building lasting client relationships</li><li>Proficiency in Microsoft Office Suite and experience with sales reporting and forecasting tools</li><li>Ability to travel within the region as required for client meetings and team management</li><li>Fluency in English; Arabic language skills are preferred</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br>&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Location: Baghdad Department: People &amp; Culture Reporting to: People Team Employment Type: Full time Paid Internship / Temporary Contract (Hybrid) Initial Contract Duration: From 3 to 6 months according to individual performance Potential Full-Time Transition: January 2027, subject to program continuity and individual performance About Rahal Rahal is the travel mini-app inside Iraq’s Super Qi ecosystem; a Rocketship redefining how millions of travelers search, book, and manage journeys across flights, hotels, and digital services.<br> We make travel simple, safe, and accessible to everyone, everywhere.<br> About Maktab Rahal Programme Maktab Rahal is Rahal’s internship and early-career talent development program, designed to identify, develop, and nurture the next generation of Rahal talent.<br> The program gives young participants meaningful exposure to the business, hands-on learning opportunities, mentorship, cross-functional collaboration, and the opportunity to demonstrate their potential for future roles within Rahal.<br> Maktab Rahal is intentionally designed as a company-wide program, not a department-specific internship.<br> Participants will have the opportunity to work with different teams across the business among multinational teams, learn how Rahal operates, and build a broader understanding of the travel-tech ecosystem.<br> Why Rahal Be part of Iraq’s fastest-growing travel platform inside the SuperQi ecosystem.<br> Work in a high-growth, entrepreneurial environment where ownership, speed, and creativity truly matter.<br> Collaborate with passionate builders shaping the future of digital travel in the Middle East.<br> Solve real traveler problems at scale from seamless flight booking to next-gen experiences.<br> Play a central role in Rahal’s regional expansion across the GCC.<br> About the Role As part of our growing People &amp; Culture team, we’re introducing Maktab Rahal Internship Program and looking for a Maktab Rahal Coordinator to help bring the program to life.<br> This role will own the day-to-day coordination of Maktab Rahal from a People Team perspective, working closely with the People Team and cross-functionally with Marketing, Operations, Product, Technology, and other teams.<br> You’ll be the key point of connection throughout the participants’ journey creating structure, keeping everyone aligned, removing blockers, and making sure the program delivers the experience and vision we have for Maktab Rahal.<br> You don’t need years of experience, we’re looking for someone with a little more experience than the participants they’ll support, someone who can relate to their perspective, connect with them naturally, build trust, and provide the right level of guidance throughout their journey.<br> What matters most is that you are organized, proactive, people-oriented, accountable, hands-on, and excited about building something from the ground up.<br> What You’ll Own Own the end-to-end coordination and day-to-day operations of the Maktab Rahal program, from onboarding through graduation.<br> Serve as the primary People Team point of contact for participants, ensuring they have clear expectations, the right support, and someone they can rely on throughout the program.<br> Track attendance, engagement, progress, development, and overall participant experience, maintaining accurate program records and documentation.<br> Coordinate weekly stand-ups, check-ins, learning activities, and key program milestones, keeping participants and stakeholders aligned.<br> Work closely with mentors, managers, and department representatives to ensure participants are meaningfully integrated into their teams and receive the right exposure and guidance.<br> Maintain regular communication across participants and stakeholders, ensuring information, updates, and follow-ups are clear and timely.<br> Gather feedback from participants and stakeholders, identify recurring themes or challenges, and work with the People Team to turn insights into practical improvements.<br> Prepare concise weekly progress updates and reports covering key achievements, challenges, participant progress, and areas requiring attention.<br> Proactively identify and escalate concerns, blockers, performance issues, or engagement risks, ensuring they are addressed early and appropriately.<br> Support the People Team in identifying high-performing participants and potential future talent, including supporting the transition of successful participants into potential full-time opportunities.<br> Support the planning and execution of Maktab Rahal graduation ceremony, ensuring the program concludes with a meaningful experience for the cohort.<br> What Success Looks Like Success in this role means creating a Maktab Rahal experience that is structured, connected, engaging, and valuable for both participants and the business.<br> You’ll know you’re succeeding when: Participants know where to go for support and feel connected, supported, and engaged throughout the program.<br> Teams hosting participants are aligned on expectations and actively contribute to their development.<br> The program operates smoothly, with strong communication, clear ownership, and timely follow-up across all stakeholders.<br> Participant progress and engagement are visible to the People Team, allowing challenges to be addressed before they become bigger issues.<br> Maktab Rahal remains a cross-functional, business-wide program, giving participants meaningful exposure beyond a single department.<br> Feedback is actively used to continuously improve the participant experience and the program itself.<br> Strong performers are recognized and considered for future opportunities with Rahal.<br> Participants complete the program with meaningful experience, stronger skills, valuable connections, and a genuine understanding of what it means to be a Rahaler.<br> “ Please read carefully” About The Personality We’re Looking For: The right person for this role is not just a coordinator, they are someone who can connect with young talent, create structure, and keep the entire program moving.<br> Biased for Action :You don’t wait for everything to be perfectly defined.<br> You take initiative, figure things out, act quickly, and learn along the way.<br> ✈️ Traveler-Obsessed: You naturally think from the participant’s perspective.<br> You care about their experience, understand what they need, and constantly ask: “How can we make this journey better?<br>” A Natural Team Player: You collaborate naturally across functions and geographies, build relationships easily, and know how to bring different stakeholders together around a common goal.<br> ⚙️ Operator Mindset: You enjoy getting things done.<br> You’re comfortable in a fast-moving startup environment where priorities can evolve, things can get messy, and someone needs to step in and make them work.<br> Strategic &amp; Executional: You can understand the bigger vision of Maktab Rahal while also being willing to handle the details, from organizing a weekly stand-up to following up with a participant who needs support.<br> People-First &amp; Approachable: You’re someone participants feel comfortable coming to.<br> You listen, understand, encourage, and know when to support, when to challenge, and when to escalate.<br> Ownership Mentality: You treat the program as something you own, not simply a list of tasks assigned to you.<br> You care about the outcome and take responsibility for making it successful.<br> About The Technicality We’re Looking For: 2-3 years of experience in People &amp; Culture, HR, Program Coordination, Learning &amp; Development, Talent, Community Management, or a similar people- or coordination-focused role.<br> Experience working with interns, graduates, early-career talent, or development programs is a strong plus.<br> Strong organizational skills and excellent follow-through, with the ability to manage multiple moving pieces without losing attention to detail.<br> Strong communication and stakeholder-management skills, with the confidence to work across different teams and levels of the organization.<br> A proactive, hands-on approach and a genuine sense of ownership someone who sees what needs to be done and gets it moving.<br> Comfortable working independently, navigating ambiguity, and adapting as the program evolves.<br> Strong interpersonal skills and the ability to build genuine relationships with young talent while maintaining the right balance of approachability, structure, and accountability.<br> Strong problem-solving skills, with the ability to identify issues early and turn them into practical solutions.<br> Comfortable working with trackers, reports, documentation, and progress updates.<br> A genuine interest in people development, talent, and creating meaningful early-career experiences.<br> Strong written and verbal communication skills in English; Arabic is a strong plus.<br> Positive energy, curiosity, and a genuine desire to help people learn, grow, and succeed.<br> Contract &amp; Growth Opportunity This role will initially be offered as a 3-6 month paid internship / temporary contract as part of the launch phase of Maktab Rahal.<br> For the right person, there will be an opportunity to transition into a full-time position in January 2027, subject to the continuity of the program and demonstrated performance throughout the internship.<br> The successful candidate will become a permanent member of the Rahal People &amp; Culture team.<br> We want this journey to be meaningful for both the Maktab Rahal participants and the person helping us build it.<br> Ideally, you’ll be standing alongside the cohort at their graduation ceremony celebrating their growth and achievements while also celebrating your own journey into the Rahal team.<br> If you’re excited about building something from the ground up, working closely with young talent, and helping shape the next generation of Rahalers, we’d love to hear from you </span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Deadline for Applications</b></p><br><br><br><br><br><br><br><br>August 4, 2026<p><b>Grade</b></p><br>NOA<p><b>Staff Member / Affiliate Type</b></p><br><br><br><br><br><br><br><br>National Professional Officer<p><b>Reason</b></p><br>Temporary &gt; Temporary Assignment/ Appointment<p><b>Hardship Level</b></p><br><br><br><br><br><br><br><br>D<p><b>Family Type</b></p><br><br><br><br><br><br><br><br>Non Family<span><span><span><span><span><span><span><span><span>&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;</span></span></span></span></span></span></span></span></span><p><b>Residential location (if applicable)</b></p><br><br><br><br><br><br><br><br><p><b>Target Start Date</b></p><br><br><br><br><br><br><br><br>2026-08-01<p><b>Target End Date</b></p><br><br><br><br><br><br><br><br>2026-12-31<p><b>Standard Job Description</b></p><br><p>Assistant Community-Based Protection Officer<br>Organizational Setting and Work Relationships<br>The Assistant Community-Based Protection Officer is a member of the Protection Unit in a Country Operation and may report to the Protection Officer, Community-Based Protection Officer, or another more senior staff member in the Protection Unit. Under the overall direction of the Protection Unit, and in coordination with other UNHCR staff, government, NGO partners and other stakeholders, the Assistant Community-Based Protection Officer works directly with communities of concern to identify the risks they face and to leverage their capacities to protect themselves, their families and communities. The incumbent may have direct supervisory responsibility for part of the protection and/or support staff and supports the application of community-based protection standards, operational procedures and practices in community-based protection delivery at the field level. To fulfil this role the Assistant Community-Based Protection Officer is required to spend a substantial percentage of the workday outside the office, building and maintaining networks within communities of persons of concern (PoC). The development and maintenance of constructive relationships with PoC that measurably impact and enhance protection planning, programming and results form the core of the work of the incumbent. S/he also supports the designing of a community-based protection strategy by ensuring that it is based on consultation with PoC.</p><br><p><br>All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.</p><br><p><br>Duties<br>- Be fully informed about community structures and the protection and security situation of the PoC and develop strong links with a cross-section of members of refugee/IDP/stateless communities, using an AGD approach.<br>- Through relationships with PoC and network of partners stay abreast of political, social, economic and cultural developments that have an impact on the protection environment and provide advice to senior management.<br>- Ensure that the perspectives, capacities, needs and resources of the PoC are reflected in the protection strategy, planning processes and operations plan addressing the specific protection needs of women and men, children, youth and older persons, persons with disabilities, and marginalized groups.<br>- Support a consultative process with government counterparts at local levels, partners and PoC to develop and implement integrated strategies that address the key protection priorities, including, for example, child protection, education and GBV, and solutions approaches.<br>- Provide technical guidance and support to UNHCR and partners and implement and oversee Standard Operating Procedures (SOPs) on all community-based protection related issues.<br>- Support the design, implementation and evaluation of protection centred and solutions oriented programming with implementing and operational partners guaranteeing that community-owned activities are integrated.<br>- Support communities in establishing representation and coordination structures<br>- Promote confidence building and conflict resolution among PoC, authorities and host communities.<br>- Maintain protection presence through regular field missions and reports, making direct contact with PoC, host communities, local authorities and partners. In operations applying the humanitarian cluster system, contribute the development of an AGD-compliant strategy on which the response of the Protection Cluster is grounded and covers all assessed and prioritized protection needs of the affected populations.<br>- Support the Operation's work to fully integrate the protection strategy into the Country Operations Plan, the UN Development and Assistance Framework (UNDAF), the Humanitarian Country Team's common humanitarian action plan where applicable.<br>- Contribute to the Protection team's information management component which: provides disaggregated data on PoC and their problems; researches, collects and disseminates relevant protection information and good practices to enhance protection delivery and provide technical advice if necessary.<br>- Support the inclusion of participatory, community-based protection and AGD approaches in strategies and plans in the Country Operation.<br>- Support community understanding of UNHCR's commitment to deliver on accountability and quality assurance in its response.<br>- Support PoC to develop structures that enhance their participation and protection.<br>- Contribute to the design of project submissions and the budget for endorsement by the supervisor.<br>- Intervene with authorities on community-based protection issues.<br>- Negotiate with local counterparts, partners and PoC.</p><br><p>-&nbsp;Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).<br>- Perform other related duties as required.<br>Minimum Qualifications</p><br><p>Years of Experience / Degree Level<br>For P1/NOA - 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree<br>Field(s) of Education<br>International Development, Cultural Studies, Human Rights,<br>International Social Work, Social Science, Political Science,<br>Anthropology, International Law</p><br><p>or other relevant field.</p><br><p><br>Certificates and/or Licenses<br>Not specified<br>Relevant Job Experience<br>Essential<br>Some professional working experience.in the areas of community services, social work (e.g., gender, GBV programs, women's empowerment and protection, work with refugees) or/and human rights or related tasks in government, NGO or international organisation.<br>Desirable<br>Proven communication skills, both oral and written. Demonstrated knowledge of community communication and engagement approaches. Understanding of and demonstrated competencies in forced displacement and protection, particularly GBV prevention and response, child protection, education, gender equality, and the application of the Age, Gender and Diversity Policy.<br>Functional Skills<br>PR-Refugee Protection Principles and Framework<br>IT-Computer Literacy<br>DM-Database Management<br>PR-Coordination in Forced Displacement situations<br>PR-Child Protection Prevention and Response Programming<br>PR-Gender Equality<br>PR-Age, Gender and Diversity (AGD)<br>PR-Gender Based Violence (GBV) prevention programming<br>PR-Gender Based Violence (GBV) response programming<br>(Functional Skills marked with an asterisk* are essential)<br>Language Requirements<br>For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.<br>For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.<br>For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.</p><br><p><br>All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.<br>As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.</p><br><p><br>This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.</p><br><p><b>Desired Candidate Profile</b></p><br><br><br><br><br><br><br><br>a. Operational Context:<br>After more than three decades of political turmoil and armed conflict that profoundly affected its population, Iraq is gradually emerging into a period of relative stability. The country is making progress towards sustainable development, including efforts to resolve protracted displacement. Iraq continues to host significant numbers of refugees and asylum-seekers and pursues an inclusive policy that enables their access to national services. Despite these advances, substantial humanitarian and development needs persist.<br>As of the end of 2025, Iraq generously hosts more than 348,600 refugees and asylum-seekers, of whom 88 per cent are Syrian nationals. Approximately 80 per cent of this population resides in the Kurdistan Region of Iraq (KRI). While most refugees and asylum-seekers live in urban and peri-urban areas, around 30 per cent continue to reside in nine refugee camps nationwide. Iraq also continues to have large numbers of internally displaced people (IDPs), including some 102,000 IDPs who live in IDP camps. <br>In this evolving context, UNHCR in Iraq has transitioned from a humanitarian response to an approach that increasingly supports development-oriented solutions. UNHCR works closely with the Government of Iraq and partners to support refugees and asylum-seekers in accessing protection, public services such as education and healthcare, and economic opportunities, while also advancing durable solutions for both refugees and IDPs. <br>Accordingly, UNHCR’s Multi-Year Strategy (2025–2029) envisions that forcibly displaced populations in Iraq will have enhanced access to legal protection, inclusive and quality basic and protection services within national systems and improved economic opportunities.<br>b. Desired Candidate Profile:<br>- Strong interpersonal and communication skills are essential for this role, as the incumbent will be expected to build trust and maintain effective relationships with refugee communities, often in complex and sensitive environments.<br>- Demonstrated experience in engaging with a wide range of stakeholders, including humanitarian/development partners, government authorities, and community representatives is crucial to ensure coordinated and inclusive protection responses.<br>- The ability to monitor, assess, and interpret protection trends and risks is vital. The incumbent should be capable of synthesizing complex information and translating it into concise reports and actionable recommendations. A proactive approach to identifying protection gaps and proposing practical, context-appropriate solutions is key to success in this position.<br>- In addition, strong managerial competencies are required, particularly in leading teams, coordination of protection activities, and ensuring accountability. <br>- Experience in designing and delivering training or capacity-building initiatives for staff and partners is also highly desirable, as it contributes to strengthening the overall protection response and sustainability of interventions.<br>c. Instructions for applicants:<br>- When completing the application, candidates are required to list all of their language skills – including their mother tongue. The three broad levels are A1/A2 ("Basic User"), B1/B2 ("Independent User"), and C1/C2 ("Proficient User").<br>- Shortlisted candidates might be required to undergo a written test. <br>- Female candidates are strongly encouraged to apply.<br>Kurdish Language is required.<p><b>Functional Clearance</b></p><br><br><br><br><br><br><br><br>This position doesn't require a functional clearance<u><b><b>Required languages (expected Overall ability is at least B2 level)</b></b></u><br><br><br><br><br><br><br>English<p>,</p><br><p>,</p><br><u><b><b>Desired languages</b></b></u><br><br><br><br><br><br><br>Arabic<p>,</p><br>Kurdish<p>,</p><br><p><b>Additional Qualifications</b></p><br><br><br><br><br><br><br><br><p><i>Skills</i></p><br>DM-Database Management, IT-Computer Literacy, PR-Age, Gender and Diversity (AGD), PR-Child Protection Prevention and Response Programming, PR-Coordination in Forced Displacement situations, PR-Gender Based Violence (GBV) prevention programming, PR-Gender Based Violence (GBV) response programming, PR-Gender Equality, PR-Refugee Protection Principles and Framework<p><i>Education</i></p><br>Bachelor of Arts: Anthropology, Bachelor of Arts: Cultural Studies, Bachelor of Arts: Human Rights, Bachelor of Arts: International Development, Bachelor of Arts: International Law, Bachelor of Arts: International Social Work, Bachelor of Arts: Political Science, Bachelor of Arts: Social Science<p><i>Certifications</i></p><br><p><i>Work Experience</i></p><br><br><br><br><br><br><br><br><p><b>UNHCR Salary Calculator</b></p><br><br><br><br><br><br><br><br><p><span><span><span><span>https://icsc.un.org/Home/SalaryScales</span></span></span></span></p><br><p><b>Other information</b></p><br><br><br><br><br><br><br><br> </div>