Technical Support Jobs

<p>نبحث عن شخص متمكّن من التواصل مع العملاء عبر الواتساب، يجمع بين مهارات الدعم الفني ومهارات الإقناع والبيع، ويكون على دراية جيدة بالسوق السعودي وخصوصاً قطاع الوكالات الإبداعية.</p><p><strong>المهام المطلوبة:</strong></p><ul><li>الرد على استفسارات العملاء عبر الواتساب بشكل احترافي وسريع</li><li>المتابعة اليومية مع العملاء المحتملين والحاليين</li><li>إقناع العملاء وإتمام عمليات البيع (Closing)</li><li>بناء علاقة ثقة مع العميل من أول تواصل حتى إغلاق المشروع</li></ul><p><strong>المهارات المطلوبة:</strong></p><ul><li>خبرة سابقة في المبيعات أو خدمة العملاء</li><li>مهارة عالية في الإقناع والتفاوض</li><li>معرفة جيدة بالسوق السعودي، خصوصاً الوكالات الإبداعية</li><li>لباقة في التواصل الكتابي (واتساب)</li><li>الالتزام والمتابعة اليومية</li></ul><p><strong>نوع العمل:</strong> بارت تايم (دوام جزئي)</p><p>&nbsp;</p><p><strong>نظام المكافأة:</strong> عمولة على كل مشروع يتم إغلاقه من خلاله (تُحدد النسبة بالاتفاق)</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic</span><span> Technical Support engineer </span><span>to contribute to the success of our rapidly growing business.</span></p><br><p><span>You would act as the “Technical Support Engineer” role to join our Riyadh office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.</span></p><br><p><span><strong>As a Technical Support Engineer, you will:</strong></span></p><br><p><span>• </span><span>Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.</span></p><br><p><span>• </span><span>Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment.</span></p><br><p><span>• </span><span>Report and follow up with engineering and development to address and resolve product issues.</span></p><br><p><span>• </span><span>Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.</span></p><br><p><span>• </span><span>Running real-time phone or remote access sessions with customers.</span></p><br><p><span>• </span><span>Develop core competency in Fortinet’s product line and technologies.</span></p><br><p><span><strong>We Are Looking For:</strong></span></p><br><p><span>• </span><span>Good knowledge on Firewall and network security</span></p><br><p><span>• </span><span>Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.</span></p><br><p><span>• </span><span>Strong troubleshooting and problem-solving skills in various OSI layer protocols.</span></p><br><p><span>• </span><span>Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.</span></p><br><p><span>• </span><span>Working knowledge of Linux OS, virtualization technologies, and cloud computing.</span></p><br><p><span>• </span><span>Experience in Python or any similar language will be an added advantage.</span></p><br><p><span>• </span><span>Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations.</span></p><br><p><span><strong>Educational and Experience Requirements:</strong></span></p><br><p><span>• </span><span>6 or more years of experience in the computer networking or security industry.</span></p><br><p><span>• </span><span>Bachelor/Master's degree in Electronics/Computer Science/Software Engineering or an equivalent combination of training and experience.</span></p><br><p><span>• </span><span>NSE 4 or equivalent certification – nice to have</span></p><br><p><span>We encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment. If you aspire to experience a challenging, enjoyable, and rewarding career journey, we invite you to consider joining us and bringing solutions that make meaningful and lasting impact to our 660,000+ customers around the globe.</span>&nbsp;<br>&nbsp;</p><br><p>#LI-BG1 #LI-Hybrid</p><br><br><b>Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.</b> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>We are seeking a proactive and skilled L1 Support Engineer to join our IT Managed Services team. This role is responsible for providing first-level technical support, monitoring IT systems, troubleshooting issues, and escalating incidents related to enterprise IT infrastructure, cloud, networking, and security technologies. The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-focused approach to IT operations.&nbsp;</span></p><br><br><br><p>Responsibilities:</p><br><br><br><br><ul><li>Provide first-level support for IT incidents and service requests across various enterprise technologies, ensuring timely resolution and accurate documentation&nbsp;</li><li>Monitor infrastructure components, including compute, storage, networking, security, and cloud environments, responding to alerts and performing initial troubleshooting&nbsp;</li><li>Perform basic administration tasks such as system health checks, log analysis, and routine maintenance activities&nbsp;</li><li>Assist in configuring, provisioning, and maintaining IT systems, including virtualization, cloud platforms, security appliances, and networking devices&nbsp;</li><li>Escalate complex issues to L2/L3 teams while ensuring proper knowledge transfer and ticket documentation&nbsp;</li><li>Follow IT service management (ITSM) processes and best practices, adhering to SLAs for incident response and resolution&nbsp;</li><li>Assist in backup and disaster recovery operations, ensuring data integrity and availability&nbsp;</li><li>Support access management, identity verification, and security compliance procedures&nbsp;</li><li>Document troubleshooting steps, issue resolutions, and system configurations in the knowledge base&nbsp;</li><li>Participate in shift-based operations, including weekends and on-call support as required</li></ul><br><p>Requirements: </p><br><br><ul><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)&nbsp;</li><li>1-3 years of experience in an IT support or infrastructure monitoring role&nbsp;</li><li>Basic knowledge of enterprise IT infrastructure, including compute, storage, networking, security, and cloud platforms&nbsp;</li><li>Familiarity with ITSM tools (ServiceNow) and ticketing systems&nbsp;</li><li>Experience with monitoring tools for system health checks and log analysis&nbsp;</li><li>Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs)&nbsp;</li><li>Strong troubleshooting and diagnostic skills with an analytical approach&nbsp;</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Ability to work in a fast-paced, team-oriented environment&nbsp;</li><li>Customer-centric mindset with the ability to handle technical queries efficiently</li></ul><br><p>Nice to Have:</p><br><br><br><br><ul><li>Certifications such as VMware VCTA, CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator&nbsp;</li><li>Experience with automation tools and scripting (PowerShell, Bash, Python)&nbsp;</li><li>Basic knowledge of cloud computing platforms and hybrid cloud environments&nbsp;</li><li>Understanding of cybersecurity principles and endpoint protection solutions&nbsp;</li><li>Experience with identity and access management tools&nbsp;</li><li>Familiarity with IT asset management and compliance tracking&nbsp;</li><li>Exposure to containerized environments and orchestration tools&nbsp;</li><li>#LI-JB2</li></ul>&amp;#xa;&amp;#xa;<p><span><b>About Rackspace Technology</b></span></p><br><br><p><span>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.</span></p><br><br><br><p><span><b>More on Rackspace Technology</b></span></p><br><br><p><span>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Overview:</strong></p><br><p>We are looking for a skilled <strong>T24 Technical Support Specialist</strong> with a strong focus on <strong>COB (Close of Business) support</strong> to ensure the smooth and uninterrupted operation of core banking activities. The candidate will be responsible for monitoring, maintaining, and troubleshooting T24 technical environments, especially during COB execution cycles. The ideal candidate will have solid experience in T24 architecture, COB performance tuning, issue resolution, and batch job control.</p><br><p><strong>Responsibilities:</strong></p><br><p><strong>COB Monitoring &amp; Execution:</strong></p><br><ul><li>Monitor and manage the daily Close of Business (COB) processing and ensure its completion within the agreed SLA.</li><li>Investigate and resolve COB failures, errors, or delays and provide immediate support to ensure continuity of operations.</li><li>Coordinate with functional users and infrastructure teams to resolve issues affecting COB.</li></ul><p><strong>Technical Support &amp; Maintenance:</strong></p><br><ul><li>Provide technical support for T24 modules, interfaces, and environments.</li><li>Manage and troubleshoot batch jobs, scripts, and environment parameters.</li><li>Perform T24 system health checks, log analysis, and application-level monitoring.</li><li>Ensure uptime and performance of all T24 environments (live, test, development).</li></ul><p><strong>Issue Management &amp; Root Cause Analysis:</strong></p><br><ul><li>Log, track, and resolve incidents related to COB and T24 system operations.</li><li>Conduct root cause analysis of recurring COB-related issues and suggest permanent fixes.</li><li>Document issue resolutions and create knowledge base materials for common incidents.</li></ul><p><strong>Coordination &amp; Communication:</strong></p><br><ul><li>Liaise with Temenos or vendors for issue escalation and patch application.</li><li>Coordinate with infrastructure, database, and application teams during critical support windows.</li><li>Work closely with business users and core banking functional consultants to align support priorities.</li></ul><p><strong>Performance &amp; Automation:</strong></p><br><ul><li>Identify areas for COB process optimization and automation.</li><li>Contribute to performance tuning of COB cycles and batch jobs.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.</p><br><p>At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.</p><br><p>We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.</p><br><p>By joining our team, you will have the opportunity to be part of a <strong>global, diverse environment;</strong> you will be joining a <strong>winning team</strong> with a <strong><u>commitment to sustainability;</u></strong> and a company where we get things done so that you can <strong>make a positive impact</strong> on the world.</p><br><p>We’re looking for innovative and original thinkers to work in an environment where you can <strong>#MakeYourMoment</strong> so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.</p><br><p>If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.</p><br><br>Job Description<br><p>IT Operations&nbsp;is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions.&nbsp;</p><br><p>This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic&nbsp;expertise&nbsp;and a methodical approach to problem-solving. Your responsibilities span across&nbsp;maintaining&nbsp;and enhancing the performance of end-user systems and managing device configurations.&nbsp;</p><br><p>In this capacity, you&nbsp;operate&nbsp;with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively&nbsp;identify&nbsp;inefficiencies,&nbsp;implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and&nbsp;participating&nbsp;in the rollout of&nbsp;new technologies&nbsp;and tools that enhance the end-user experience.&nbsp;</p><br><p>Ultimately, this&nbsp;position demands a balance of hands-on technical&nbsp;proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.&nbsp;</p><br><p><strong>Key Responsibilities&nbsp;&nbsp;</strong></p><br><p><strong>Deliver Advanced Multi-Platform Support&nbsp;</strong></p><br><ul><li><p>Provide expert-level technical&nbsp;assistance&nbsp;across Windows, macOS, and mobile platforms.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.&nbsp;</p><br></li></ul><p><strong>Lead Troubleshooting &amp; Escalation Management&nbsp;</strong></p><br><ul><li><p>Take ownership of persistent or high-impact technical problems, applying deep diagnostic&nbsp;expertise.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.&nbsp;</p><br></li></ul><p><strong>Support &amp; Optimize Office IT Infrastructure&nbsp;</strong></p><br><ul><li><p>Maintain and enhance video conferencing systems, network connectivity, and shared office technologies.&nbsp;</p><br></li></ul><ul><li><p>Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.&nbsp;</p><br></li></ul><p><strong>Represent IT in Cross-Functional Projects&nbsp;</strong></p><br><ul><li><p>Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Provide input on planning, implementation, and post-deployment support.&nbsp;</p><br></li></ul><p><strong>Maintain Documentation &amp; Knowledge Sharing&nbsp;</strong></p><br><ul><li><p>Create and refine internal documentation, SOPs, and troubleshooting guides.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</p><br></li></ul><p><strong>Provide Regional Onsite Support&nbsp;</strong></p><br><ul><li><p>Travel occasionally to regional offices to deliver hands-on support,&nbsp;assist&nbsp;with deployments, and build relationships with local teams.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Ensure consistent service standards across locations.&nbsp;</p><br></li></ul><p><strong>Skills &amp;&nbsp;Competencies&nbsp;&nbsp;</strong></p><br><p><strong>Advanced Troubleshooting&nbsp;</strong></p><br><ul><li><p>Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.&nbsp;</p><br></li></ul><p><strong>MacOS Expertise&nbsp;</strong></p><br><ul><li><p>Demonstrates deep&nbsp;proficiency&nbsp;in macOS administration, including user account management, software deployment, system preferences, and device compliance.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Confidently support Apple environments in mixed-platform workplaces.&nbsp;</p><br></li></ul><p><strong>Security Awareness&nbsp;</strong></p><br><ul><li><p>Upholds&nbsp;high standards&nbsp;of endpoint and data security in collaboration with the Security Operations Centre (SOC).&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.&nbsp;</p><br></li></ul><p><strong>Project Collaboration&nbsp;</strong></p><br><ul><li><p>Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Provide technical input, support implementation, and ensure smooth transitions for end users.&nbsp;</p><br></li></ul><p><strong>Documentation &amp; Knowledge Sharing&nbsp;</strong></p><br><ul><li><p>Creates and&nbsp;maintains&nbsp;clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Share&nbsp;expertise&nbsp;with peers and junior staff to promote consistency and continuous learning.&nbsp;</p><br></li></ul><p><strong>Customer Service Excellence&nbsp;</strong></p><br><ul><li><p>Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Build trust with users by resolving issues efficiently and communicating effectively.&nbsp;</p><br></li></ul><p><strong>Autonomy &amp; Leadership&nbsp;</strong></p><br><ul><li><p>Operates independently with minimal supervision, managing priorities and resolving escalations.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.&nbsp;</p><br></li></ul><br>Qualifications<br><p><strong>Education&nbsp;</strong></p><br><ul><li>Bachelor’s degree&nbsp;in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).&nbsp;</li></ul><p><strong>Certifications</strong>&nbsp;&nbsp;</p><br><ul><li><p> Relevant certifications (e.g., ACSP,&nbsp;ACiT, Microsoft Modern Desktop, ITIL Foundation).&nbsp;</p><br></li></ul><p><strong>Experience Requirements&nbsp;</strong></p><br><ul><li>Strong professional IT support experience, including remote and onsite roles.&nbsp;&nbsp;</li><li>At least 2&nbsp;years of experience in IT operations or IT support function.</li><li>Advanced&nbsp;proficiency&nbsp;in Windows, macOS, and mobile platforms.&nbsp;</li><li>Strong experience with MDM tools (Jamf&nbsp;Pro, Intune).&nbsp;</li><li>Familiarity with ITIL service management and compliance practices.&nbsp;</li><li>Experience supporting a global customer base and collaborating across time zones.&nbsp;&nbsp;</li><li>Hands on experience with troubleshooting end-user IT equipment &nbsp;(Laptops, Monitor etc..) hardware issues will be an added advantage</li><li>Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.</li><li>Ability to work in a fast-paced, ever changing environment.</li><li>Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.</li><li>Demonstrated professionalism, service mindset, and interpersonal skills.&nbsp;</li></ul><p><strong>Growth Indicators</strong></p><br><ul><li><p>Leads Local Support Operations&nbsp;<br> Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards.&nbsp;&nbsp;&nbsp;</p><br></li><li><p>Improves Support Processes &amp; User Experience&nbsp;<br> Identifies recurring challenges and inefficiencies, then&nbsp;initiates&nbsp;and implements enhancements to support workflows, documentation, and user-facing services. Advocates for solutions that reduce friction and elevate satisfaction. Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness.&nbsp;&nbsp;</p><br></li><li><p>Influences Strategic IT Planning&nbsp;<br> Provides input on infrastructure decisions, technology rollouts, and service design. Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.&nbsp;</p><br></li></ul><br>Additional Information<br><p><em>We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</em></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Job Description:</p><p>Position: IT Support&nbsp;</p><p>Experience 7 + years</p><p>Place: Riyadh</p><p>Joining Date: Immediate</p><p>Salary : negotiable</p><p>&nbsp;</p><p>Skill Sets:</p><p>MS Dynamics 365, Biz Central, LS Retail, POS, Shopify, Service/issue Mgmt, User Interaction, Development/customization experience, Retail experience, SW knowledge. Arabic Speaking - advantage.</p>

<h3 >About GE Vernova and the Technical Support Engineer Role</h3> <p >GE Vernova is seeking a <strong >Technical Support Engineer/L</strong> to join its team in Al Khobar, Eastern region. This full-time role is central to providing comprehensive after-sales support to customers, addressing technical issues, and ensuring effective resolution.</p> <h3 >Role Purpose and Scope</h3> <p >This position is responsible for delivering after-sales support for customer issues, encompassing repairs (including parts returns and field intervention), technical assistance, and on-site service. The role operates with a degree of autonomy, guiding department operations or professional activities within a technical discipline. The incumbent is authorized to modify procedures and practices related to tasks, ensuring final results meet established standards for quality, volume, and timeliness. This level requires a <strong >People Leader</strong> capable of hiring and developing talent, with direct responsibility for personnel management, staffing, and performance development.</p> <h3 >Core Responsibilities</h3> <ul > <li >Provide Level 1, 2, and 3 technical support to resolve after-sales customer technical issues, adapting skill level based on problem complexity.</li> <li >Apply in-depth knowledge of a technical discipline, analytical thinking, and technical experience to implement policy and strategy.</li> <li >Maintain comprehensive knowledge of best practices and understand how their area integrates with others, including awareness of competition and market differentiators.</li> <li >Exercise judgment and propose diverse solutions beyond defined parameters to address complex manufacturing processes involving various technical aspects and/or interdependent production cycles.</li> <li >Act as a resource for less experienced colleagues and may lead small projects with low risk and resource requirements.</li> <li >Effectively explain information and develop skills to foster team consensus on domain-specific topics, communicate performance expectations, and manage sensitive issues.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Significant experience in the function, including expertise with digital audio workstations.</li> <li >Knowledge equivalent to a Bachelor's degree from an accredited university, or a Bachelor's degree combined with experience in a relevant field.</li> </ul> <h3 >Desired Skills and Attributes</h3> <ul > <li >Strong oral and written communication skills.</li> <li >Strong interpersonal and leadership skills.</li> <li >Ability to influence others and lead small teams.</li> <li >Capability to lead initiatives of moderate scope and impact.</li> <li >Ability to coordinate multiple projects simultaneously.</li> <li >Effective problem identification and problem-solving skills.</li> <li >Proven analytical and organizational skills.</li> </ul> <h3 >Work Location</h3> <p >This full-time position is based in Al Khobar, Eastern region, and is integral to GE Vernova's commitment to customer satisfaction.</p>

IT Support Officer | Reef Group<br>Position Title: IT Support Officer Location: Riyadh, Saudi Arabia Job Type: Full-Time<br>About the Role:We are looking for a proactive and customer-focused IT Support Officer to provide technical support across Reef Group and its subsidiaries. The successful candidate will be responsible for ensuring the smooth operation of IT systems, resolving technical issues efficiently, supporting end users, and maintaining a stable and secure IT environment that enables business continuity and digital transformation.<br>Key Responsibilities:Provide first-line technical support for employees and retail branches through the ticketing system, email, phone, or onsite assistance. Diagnose and resolve hardware, software, and network-related issues, escalating complex incidents when required. Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices. Perform preventive maintenance to ensure optimal performance of IT equipment and infrastructure. Install, update, and support Windows and mac OS operating systems while maintaining system security and performance. Support wired and wireless network connectivity, VPN access, file sharing, and email services. Provide technical support for internal business applications, including Google Workspace, Click Up, and self-service platforms. Assist users with system usage, conduct basic training sessions, and prepare user guides when needed. Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and technical support. Monitor and report on IT service requests, incident resolution, and support performance. Participate in IT disaster recovery and business continuity activities to minimize service interruptions.<br>Required Qualifications:Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.0–2 years of experience in IT Support, Help Desk, or Technical Support. Good knowledge of Windows and mac OS operating systems. Hands-on experience with Microsoft Dynamics 365 (ERP/CRM) support and troubleshooting Basic understanding of networking concepts (LAN/WAN, Wi-Fi, TCP/IP, VPN). Experience troubleshooting hardware, software, printers, and end-user devices. Familiarity with Microsoft 365 or Google Workspace administration. Strong problem-solving, communication, and customer service skills. Ability to prioritize tasks and work effectively under pressure. Fluency in Arabic with good English communication skills.<br>Preferred Qualifications:ITIL Foundation Certification. Comp TIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate. Experience using IT ticketing systems such as Service Now, Click Up, or similar platforms. Knowledge of SLA management, incident management, and technical support best practices.<br>Why Join Us? Join Reef Group and become part of a dynamic organization committed to innovation and digital transformation. You'll have the opportunity to support a fast-growing business, work with modern technologies, and contribute to delivering exceptional IT services that empower employees and business operations.

Senior Technical Support Engineer RIYADH, SAUDI ARABIA | TECHNICAL SUPPORT | FULL TIME<br>Invixium is a global leader in biometric access control, workforce and visitor management, along with RTLS worker safety and tracking solutions. With a strong presence across multiple continents, we design and manufacture rugged, innovative solutions for enterprise, industrial, and critical infrastructure markets, helping businesses of all sizes become more secure, productive, and efficient.<br>Invixium is seeking a skilled and detail-oriented Senior Technical Support Engineer to join our Technical Services team. This permanent, full-time position is located in Riyadh, reporting to the Manager, Technical Services. This role requires a hands-on professional who can make sound technical decisions, build strong customer relationships, mentor team members, develop reusable technical knowledge, and coordinate effectively with global teams. The successful candidate will have proven hands-on experience in the access control, biometrics, or physical security industry, along with excellent communication skills in English and Arabic.<br>RESPONSIBILITIES<br>Serve as the regional technical owner for assigned customers and key accounts, build strong relationships, and maintain a clear understanding of their systems, integrations, operational requirements, open risks, and support history Provide remote and onsite technical support to customers, partners, and system integrators across Saudi Arabia Take end-to-end ownership of complex customer issues and critical escalations, ensuring timely resolution and clear updates to customers, management, and internal stakeholders Troubleshoot and isolate issues across biometric devices, hardware, enterprise applications, Windows Server, SQL databases, TCP/IP networks, APIs, integrations, and third-party systems Perform root-cause analysis, identify recurring issues, and work closely with Engineering, Quality and Production teams to implement corrective actions and improve product quality Maintain an orderly workflow based on customer impact, priorities, SLAs, and agreed service commitments Keep accurate records of customer issues, technical findings, onsite activities, and discussions through effective use of Salesforce, ERP, RMA processes, and other support tools Support installations, configurations, upgrades, integrations, deployments, acceptance testing, and customer go-live activities Convert resolved issues and lessons learned into troubleshooting guides, technical notes, service reports, standard procedures, and knowledge-based articles Use approved AI tools to support technical research, log analysis, troubleshooting, and documentation while validating outputs and protecting confidential information Mentor team members, review complex cases and provide technical guidance to improve troubleshooting capability and first-time resolution Develop and deliver onsite and remote technical training to customers, partners and system integrators on product installation, configuration, integration, and troubleshooting Travel within Saudi Arabia for customer support, deployments, training, and escalation activities when required<br>QUALIFICATIONS AND EXPERIENCE<br>Bachelor’s or master’s degree in Electrical, Electronics, Telecommunication, Computer Science, Information Technology, or a related field7–10 years of experience in Technical Support, Technical Services, or aftermarket support, including at least 5 years of recent hands-on experience supporting access control, biometric, physical security, or workforce management solutions Proven experience independently supporting key accounts, enterprise customers, and business-critical systems Strong hands-on experience troubleshooting and isolating issues across hardware, enterprise applications, Windows Server, SQL databases, TCP/IP networks, APIs, integrations, and third-party systems Proven experience managing complex technical issues, customer escalations, root-cause analysis, and corrective actions Proven ability to create troubleshooting guides, technical documentation, root-cause analysis reports, and knowledge-based content Experience mentoring team members and providing technical guidance on complex issues Experience using AI-assisted tools to improve troubleshooting, research, documentation, and productivity is an advantage Able to operate independently, manage multiple priorities, and coordinate effectively with customers and global teams Excellent written and verbal communication skills in English and Arabic, with the ability to lead customer discussions, manage escalations, and prepare clear technical reports Customer-focused mindset with a strong sense of ownership, urgency, and accountability<br>Why Join Invixium?<br>We promise transparency, competitive salaries, health benefits, and an office environment where employees are surrounded by creative, empowered, and highly energetic people. It’s a perfect time to join us. As we scale to the next level as a company, we are excited to see our employees grow with us.<br>More About Us<br>Headquartered in Toronto, Canada, with a strong global presence across the Middle East, USA, India, Latin America, Africa, and the UK, Invixium is a leading designer and manufacturer of biometric and RTLS connected worker solutions that enhance security, productivity, and safety across industries, enterprises, and critical infrastructure. By utilizing advanced biometrics for access control, workforce and visitor management, and its RTLS solution, Invixium empowers businesses with data-driven decision-making and delivers real-time visibility, efficiency, security, safety monitoring, and actionable insights. Trusted by and deployed across major industrial worksites, global enterprises, and several Fortune 500 companies, Invixium strives to provide industry-leading solutions that are visually stunning, intuitive for ease of use, and install. For more information, visit invixium.com.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Integration Manager & Technical Support Specialist based in Saudi Arabia.<br><br>This remote role focuses on ensuring successful technical integrations and reliable production launches for global partners.<br><br>The position combines integration management, technical troubleshooting, and operational support within a fast-moving fintech environment.<br><br>You will play a key role in configuring partner setups, validating technical requirements, and resolving complex transaction issues.<br><br>Working closely with merchants and internal teams, you will help maintain platform reliability and deliver seamless experiences.<br><br>The ideal candidate is detail-oriented, technically curious, and comfortable investigating issues through logs, APIs, and monitoring tools.<br><br>This opportunity offers strong ownership, exposure to international projects, and the chance to grow within a technology-driven organization.<br><br>Accountabilities<br><br>The Integration Manager & Technical Support Specialist is responsible for managing technical onboarding, production readiness, and ongoing support activities. The role requires strong troubleshooting capabilities, attention to detail, and the ability to collaborate with both technical and business stakeholders.<br><br>Configure and activate partner integrations in production environments, ensuring all technical requirements are validated before launch. Manage API keys, payment method configurations, and integration settings to support successful go-live processes. Perform technical verification of merchant setups and identify potential issues before production deployment. Investigate transaction failures by analyzing logs, monitoring tools, and system behavior to determine root causes. Troubleshoot API-related issues involving REST APIs, JSON structures, and client-server communication. Use technical tools such as Postman to validate requests and support integration testing. Prepare clear incident reports, document technical findings, and communicate solutions to internal and external stakeholders. Provide L2/L3 technical support and guide partners through complex operational challenges. Perform root cause analysis and develop remediation plans to improve reliability and reduce recurring issues. Collaborate with cross-functional teams to improve workflows, documentation, and technical processes.<br><br>Requirements<br><br>The ideal candidate combines technical support expertise, integration knowledge, and strong communication skills. They should be comfortable working independently, managing priorities, and solving complex technical problems in a dynamic environment.<br><br>1+ years of experience in L2/L3 technical support, senior support roles, support management, or similar technical operations positions. Experience working in fintech, payments, cryptocurrency, or related technology environments is highly valued. Hands-on experience analyzing logs and using monitoring tools to troubleshoot production issues. Strong understanding of client-server architecture, REST APIs, and JSON data structures. Experience using Postman or similar tools for API testing and validation. Strong analytical and problem-solving skills with the ability to perform structured root cause analysis. High attention to detail when managing technical configurations and operational processes. Ability to quickly learn new technologies, documentation, and workflows. Excellent written and verbal English communication skills (B2/C1 level or higher). Ability to communicate technical concepts clearly to both technical and non-technical stakeholders. Ukrainian or Russian language skills are an advantage, particularly for technical documentation and incident reporting. A proactive, accountable mindset with the ability to remain calm and effective under pressure.<br><br>Benefits<br><br>Fully remote work environment with flexibility and autonomy. Opportunity to join an agile, international technology team. Competitive salary based on experience and individual contribution. Career growth opportunities toward senior engineering, SRE, or product-focused roles. Meaningful ownership in ensuring platform reliability and successful partner experiences. Collaborative culture focused on transparency, innovation, and measurable impact. Continuous learning opportunities in fintech, payments, and emerging technologies.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h3 >About the Role</h3> <p >The Islamic Development Bank (IsDB) is seeking a <strong >Technical Support Officer (IT Systems and Business Analytics Support)</strong> for an outsourced contract position. This role is based in Jiddah, Makkah, Saudi Arabia, and requires a candidate with 5-10 years of relevant experience.</p> <h3 >Role Purpose and Context</h3> <p >This position is integral to supporting the digital transformation, systems administration, automation, business intelligence, and data analytics functions within the Procurement and Project Financial Management (PPFM) department. The Technical Support Officer will contribute to the development, maintenance, and optimization of procurement and financial management systems, while providing essential technical support, reporting, and analytical insights to enhance operational efficiency and decision-making.</p> <h3 >Technical and Administrative Support</h3> <ul > <li >Provide user support for various platforms including JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, and OMS.</li> <li >Manage user access and permissions in accordance with governance and security requirements.</li> <li >Coordinate with the Information Management and Digital Transformation (IMDT) team and other stakeholders to resolve technical issues and implement system enhancements.</li> <li >Maintain system documentation, user guides, and knowledge repositories.</li> <li >Monitor clearance workflows and prepare delay tracking reports.</li> <li >Support divisional committees through coordination and reporting.</li> <li >Maintain internal platforms, collaboration sites, and information repositories.</li> <li >Provide analytical and operational support to PPFM colleagues and other units as required.</li> </ul> <h3 >Digital Transformation and Data Analytics</h3> <ul > <li >Support the automation of procurement, financial management, and administrative workflows.</li> <li >Assist in the design, testing, and deployment of digital solutions.</li> <li >Identify opportunities to utilize AI, automation, and emerging technologies to improve PPFM operations.</li> <li >Contribute to enhancements in procurement processing, contract management, and compliance tracking systems.</li> <li >Manage procurement and financial management data within OMS and related systems.</li> <li >Develop dashboards, analytical reports, and performance monitoring tools using Power BI and other Business Intelligence platforms.</li> <li >Conduct workload, resource allocation, and country portfolio analyses.</li> <li >Generate management information and insights to support strategic and operational decisions.</li> <li >Provide data inputs for institutional reports, management reviews, and performance monitoring exercises.</li> </ul> <h3 >System Development and Business Requirements</h3> <ul > <li >Gather, analyze, and document business requirements for system enhancements.</li> <li >Liaise with IMDT and business stakeholders on procurement and Public Financial Management (PFM) solutions.</li> <li >Support user acceptance testing (UAT), system validation, and post-implementation reviews.</li> <li >Design and maintain customized reporting solutions, ensuring data governance.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >5 to 10 years</strong> of relevant experience in IT systems support, business analytics, or a related field.</li> <li >Demonstrated proficiency with enterprise systems and business intelligence tools such as JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, and OMS.</li> <li >Experience in supporting digital transformation initiatives, workflow automation, and data management.</li> <li >Strong analytical skills for developing reports, dashboards, and conducting various analyses.</li> <li >Ability to gather and document business requirements and support the full system development lifecycle.</li> </ul>