Program Officer Jobs in Iraq
467 Jobs Found
<p>المدير التنفيذي للمطعم (Executive Director)</p><p> </p><p>نبحث عن مدير تنفيذي يمتلك خبرة عالية في إدارة وتشغيل المطاعم، قادر على قيادة فريق العمل، وتطوير الأداء، وتحقيق أعلى مستويات الجودة والربحية، مع القدرة على اتخاذ القرارات الاستراتيجية والإشراف على جميع العمليات التشغيلية.</p><p> </p><p><strong>المهام والمسؤوليات</strong></p><p> </p><p>إدارة وتشغيل جميع أقسام المطعم والإشراف عليها.</p><p>وضع الخطط التشغيلية والاستراتيجية ومتابعة تنفيذها.</p><p>متابعة المبيعات والأرباح وتقليل الهدر والتكاليف.</p><p>الإشراف على مدراء الأقسام والموظفين وتقييم أدائهم.</p><p>تطوير أنظمة العمل والإجراءات التشغيلية (SOP).</p><p>ضمان جودة الطعام والخدمة والنظافة وفق أعلى المعايير.</p><p>إعداد وتحليل التقارير اليومية والأسبوعية والشهرية.</p><p>مراقبة المخزون والمشتريات والتكاليف.</p><p>وضع مؤشرات الأداء (KPIs) ومتابعة تحقيقها.</p><p>حل المشكلات التشغيلية واتخاذ القرارات المناسبة بسرعة.</p><p>الإشراف على الحملات التسويقية وزيادة المبيعات.</p><p>ضمان الالتزام بلوائح الصحة والسلامة وتعليمات الجهات الرقابية.</p><p> </p><p><strong>المؤهلات المطلوبة</strong></p><p> </p><p>بكالوريوس في إدارة الأعمال أو إدارة الفنادق أو أي تخصص ذي صلة.</p><p>خبرة لا تقل عن 5 سنوات في إدارة المطاعم، منها سنتان في منصب قيادي.</p><p>خبرة في إدارة الفرق والمبيعات والميزانيات.</p><p>قدرة عالية على القيادة واتخاذ القرار.</p><p>مهارات ممتازة في التواصل والتنظيم وحل المشكلات.</p><p>إجادة استخدام الحاسوب وبرامج Microsoft Office، ويُفضل الخبرة في أنظمة إدارة المطاعم (POS وERP).</p><p> </p><p> </p><p><strong>المزايا</strong></p><p> </p><p>راتب مجزٍ يعتمد على الخبرة والكفاءة.</p><p>حوافز ومكافآت مرتبطة بالأداء وتحقيق الأهداف.</p><p>فرصة للتطور الوظيفي والعمل ضمن بيئة احترافية.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The Labor Relations Officer is responsible for the resolution of employee issues, HR communication, sta? satisfaction and other related HR initiatives. The role performs administrative functions in various personnel policies that a?ect people at work such as work conditions, performance management, equal opportunities, and absence management and grievance procedures to ensure e?ective service and encourage harmonious industrial relations in the organization.</p><br> <br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Process, track and record employee movements such as separation, resignations, terminations in various conditions as advised by Labor Operations Manager.</p><br>
<p>Arrange tickets and exit permits from Head Office/Immigration and coordinating with camp managers or relevant managers for deportation of separated workers.</p><br>
<p>Prepare separation documents like resignation, termination for various reason, as per instruction by Operations Manager.</p><br>
<p>Process, track and record various types of leaves (Annual, Unpaid, Emergency and Sick Leaves) of Staff and Labors including their tickets and exit permits from Head Office and implement through Camps.</p><br>
<p>Prepare worker’s duty resumption related to Annual Leave, Emergency Leave, Sick Leave and arranging all the signatory</p><br>
<p>and information provided to Data Entry Operators for updating the system.</p><br>
<p>Confirm through Recruitment Department regarding New Arrivals, actual and accurate recording and reporting the same within Departments like, HR, Operations, Camps and PMV.</p><br>
<p>Process visa requirement like, Blood Group Test, Medical and Fingerprints in coordination with Head Office and Camps.</p><br>
<p>Update mastersheet for department records with information of Active Manpower, Leave, Separation and other additional required data on daily basis and distributing among colleagues for routine work.</p><br>
<p>Follow up with HR and Payroll Departments regarding Staff related HR issues.</p><br>
<p>Receives Employment Contracts for Employee’s Signature and dispatching to HR.</p><br>
<p>Process renewal of Worker’s RP, Passport and other related issues.</p><br>
<p>Coordinate with HR Department (Head Office) for urgent issues like passport undertaking, RP renewal and healthcard Renewal.</p><br>
<p>Prepare reimbursement documents like medical expense related to site accident cases.</p><br>
<p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Knowledge in Qatar Law</p><br>
<p>Knowledge of implementation and maintenance of Policies and Procedures</p><br>
<p>Knowledge of the whole organization structure</p><br>
<p>Knowledge of employment terms and conditions</p><br>
<p>Knowledge in computer MS applications such as Excel and Word and other related software application</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Resilience<br>AI Fluency<br>Quality<br>Leadership<br>Labor Contracts L2<br>SAP ERP Human Resources L2<br>Labor Employee Relations L2<br>Grievance Procedures L2<br>Agility<br>Labor Compliance L2<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in any related field<br><br><br><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The QHSE Officer is responsible for monitoring, enforcing, directing, developing and managing the QHSE
strategy. The role provides strategic direction and guidance in the deployment of QHSE Programs and initiatives
across the group and drive the quality improvements across the organization.</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Develop, implement, and maintain QHSE management systems to ensure compliance with relevant standards and regulations.</p><br>
<p>Conduct risk assessments and audits to identify potential hazards and areas for improvement in quality, health, safety, and environmental practices.</p><br>
<p>Provide training and education to employees on QHSE policies, procedures, and best practices to promote a culture of safety and environmental stewardship.</p><br>
<p>Investigate accidents, incidents, and near misses, and develop corrective and preventive actions to mitigate future occurrences.</p><br>
<p>Monitor and evaluate workplace conditions, processes, and equipment to ensure compliance with QHSE requirements and standards.</p><br>
<p>Liaise with regulatory agencies, clients, and contractors on QHSE matters, ensuring alignment with contractual and legal obligations.</p><br>
<p>Develop and maintain documentation, including policies, procedures, and records, related to QHSE activities and compliance.</p><br>
<p>Participate in internal and external audits, inspections, and assessments to verify QHSE performance and identify opportunities for improvement.</p><br>
<p>Collaborate with cross-functional teams to integrate QHSE considerations into business operations, projects, and decision-making processes.</p><br>
<p>Continuously review and update QHSE programs, initiatives, and objectives to drive continuous improvement and achieve organizational goals.</p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Comprehensive understanding of quality, health, safety, and environmental management systems.</p><br>
<p>Strong analytical skills to assess risks, identify hazards, and implement effective controls.</p><br>
<p>Excellent communication abilities to convey QHSE policies, procedures, and regulations to all stakeholders.</p><br>
<p>Attention to detail to ensure compliance with standards, regulations, and best practices.</p><br>
<p>Problem-solving skills to address QHSE issues and drive continuous improvement initiatives.</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Accident Reduction Programs L2<br>Agility<br>AI Fluency<br>Incident Investigations L2<br>Leadership<br>Quality<br>Resilience<br>Safety Management L2<br>Safety Procedures and Compliance L2<br>Safety Program Development L2<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Engineering or any related field<br><br><br><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Q2IMPACT: Q2IMPACT is a data-first organization that delivers innovative, operationally grounded solutions in monitoring, evaluation, learning, capacity building, and technical assistance for U.<br>S. Government, security, and international partners.<br> We support complex programs in fragile, high‑threat environments through rigorous management, deep technical expertise, and close collaboration with government stakeholders.<br> Project Summary: The Department of State’s Bureau of Counterterrorism (CT) is funding an opportunity to protect American economic interests, personnel, and national security by supporting the Government of Iraq’s (GOI) capabilities to counter unmanned aircraft systems (C-UAS) threats while simultaneously advancing Iraqi security forces’ capability to protect critical infrastructure.<br> This program, titled “Protecting U.<br>S. Critical Energy Investments Through C‑UAS and UAS Surveillance Capabilities in Iraq,” will deliver concrete returns for American taxpayers by safeguarding U.<br>S. commercial investments in Iraq’s energy sector and reducing threats to American personnel from Iran and Iran-Aligned Militia Groups (IAMGs).<br> Position Summary: The Finance & Operations Officer supports effective and compliant program implementation by managing financial, administrative, and operational systems across both Federal Iraq and the Kurdistan Region in close coordination with in‑country leadership, Q2IMPACT headquarters, and implementing partners.<br> This position plays a critical enabling role in ensuring that program activities can be executed seamlessly across jurisdictions, supporting coordination with Government of Iraq (GOI) and Kurdistan Regional Government (KRG) institutions while maintaining full compliance with U.<br>S. Department of State cooperative agreement requirements.<br> The role ensures that financial management, logistics, procurement, and operational support systems enable timely delivery of training, mentoring, and stakeholder engagement activities in complex, high‑threat environments.<br> Benefits of Joining Q2IMPACT: A dynamic group of professionals with diverse backgrounds and expertise, committed to delivering high-quality results and making a meaningful impact in communities around the world.<br> An opportunity to lead and shape a growing firm that has a solid reputation in the industry and is poised for further expansion.<br> A chance to work across development, diplomacy, and defense sectors, with a broad portfolio of projects and clients.<br> A supportive and inclusive culture that values innovation, excellence, and collaboration.<br> Competitive salary and benefits package, including health, dental, and vision insurance, and paid time off.<br> Join our team at Q2IMPACT, where your talents, expertise, and passion can make a difference.<br> Apply today and become part of a dynamic and growing organization.<br> Working Conditions and Required Equipment The incumbent in these positions will work in a professional office environment and will utilize thefollowing equipment when working Computer (laptop or desktop) Printer/Photocopier/Scanner/Fax Telephone Other (Specify if any) PPE stipend and office materials stipend provided General Duties and Responsibilities: Manage day‑to‑day financial operations, including budget execution, expense tracking, and reconciliation, in coordination with Q2IMPACT headquarters.<br> Maintain financial and administrative documentation required for Department of State reporting, audits, and monitoring.<br> Facilitate and support program activities across Federal Iraq and the Kurdistan Region, including managing administrative and logistical requirements associated with operating across distinct government structures.<br> Coordinate program logistics, travel, facilities, and local service providers to support trainings, mentoring activities, and stakeholder engagements.<br> Support procurement and vendor management in compliance with U.<br>S. Government and Department of State regulations.<br> Liaise with GOI and KRG administrative counterparts as needed to enable access, movement, and operational support for program activities.<br> Coordinate closely with in‑country leadership to ensure operational plans are feasible within local administrative and regulatory constraints.<br> Serve as a primary in-country interface between program staff and Q2IMPACT headquarters on finance, compliance, and operational issues.<br> Support establishment and maintenance of local operational systems, including office administration and support services.<br> Required Skills and Competencies Strong financial and operational management skills in complex, multi‑stakeholder environments.<br> Demonstrated ability to manage administrative and logistical functions across multiple governmental jurisdictions.<br> Working knowledge of U.<br>S. Department of State cooperative agreements and compliance requirements.<br> Strong coordination, organizational, and problem‑solving skills.<br> Ability to operate effectively in politically sensitive and security‑constrained contexts.<br> Minimum Education and Experience Bachelor’s degree in finance, accounting, business administration, international relations, or a related field.<br> Minimum 5 years of experience supporting U.<br>S. Government–funded programs, including Department of State–funded awards.<br> Prior experience supporting programs operating in Iraq or similarly complex environments strongly preferred.<br> Familiarity with 2 CFR 200 and Department of State financial and administrative requirements preferred.<br> Experience coordinating operations with foreign government institutions, including civilian security or interior ministries, desirable.<br></span> </div>
<p><h4>Job description</h4>
<p><strong>Security manager - EPCM - onsite</strong></p>
<p><strong>Company:</strong> KBR - Iraq</p>
<p><strong>Discipline:</strong> HSSE</p>
<p><strong>Location:</strong> Basra, Iraq</p>
<p><strong>Hiring manager:</strong> Project director</p>
<p><strong>Location split:</strong> Onsite - 28/28 rotation</p>
<h4>About company</h4>
<p>Belong, connect, grow, with KBR! The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p>
<p>KBR sustainable technology solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p>
<h4>Job purpose</h4>
<p>Responsible for personnel involved in the organization’s physical security function, which includes monitoring systems related to the flow of personnel and vehicular traffic, personnel/visitor security clearances, loss prevention and detection services management, and security inspections. Under broad supervision, applies specialist knowledge or skills to solve complicated and unique challenges, or directs the daily activities of a business, technical, or functional support team. Establishes priority for completing prescribed tasks. Uses judgment to interpret internal and external concerns and create best practices. May direct resources, prioritize work, and guide less experienced team members. Relies on experience, interpersonal skills, and a thorough knowledge of the industry to complete tasks in accordance with policies, processes, and corporate strategy.</p>
<h4>Responsibilities</h4>
<ul>
<li>Principal advisor to the program director (projects) / project director on all security related matters and information.</li>
<li>Development of the overall security strategy to mitigate security risks.</li>
<li>Lead the project crisis management team.</li>
<li>Creating emergency response plans.</li>
<li>Develop, implement, and test emergency evacuation procedures.</li>
<li>Maintain personnel on board, ISOS evacuation manifest lists, and Iraq plans database.</li>
<li>Create reports for management of country specific security status.</li>
<li>Manage all aspects of contracted private security companies in line with contracted services.</li>
<li>Implement security compliance of sub-contractors.</li>
<li>Conduct security audits.</li>
<li>Security coordination of daily movements for contracted private security companies and fleet of soft skin vehicles.</li>
<li>Monitor sub-contractor IVMS system, reporting biweekly data output.</li>
<li>Maintain sub-contractor annual security training program.</li>
<li>Security consultant and focal point of contact for all other KBR projects within Iraq.</li>
<li>Provide and maintain security / hotel risk assessments.</li>
<li>Liaise with other KBR projects point of contact based at and outside Rumaila oil field on security-related matters.</li>
<li>Ensure regular security toolbox talks are conducted.</li>
<li>Maintain a professional, courteous and strong relationship with client security management.</li>
<li>Provide input to KBR security management documentation and plans.</li>
<li>Undertake interdepartmental liaison to ensure effective communication between staff on matters of EPCM security standards.</li>
<li>Assist with assurance audits of EPCM security projects both on Rumaila oilfield and outside to ensure that EPCM security standards are implemented and maintained.</li>
<li>Assist with any other tasks, as required by the regional EMEA security manager.</li>
</ul>
<h4>Experience</h4>
<ul>
<li>Proven ability with international projects working in high-risk environments and contexts and operating in unsecured environments.</li>
<li>High level of experience, ready to learn developing security related technical tools, guidelines and systems as well as able to work under minimal supervision.</li>
<li>Understanding of principles and code of conduct associated with a specific sector and/or sub-sector of work.</li>
<li>Effective and clear communicator, ability to collaborate across teams and geographies and initiates and skilled in interdisciplinary problem solving.</li>
<li>Ability to gain a precise understanding of the various local, regional, country, and international policies, operational positions, and interactions, providing clear dynamic briefings and analysis of given and unfolding security and political situations when they occur.</li>
<li>Strong assessment, evaluation, analysis, and strategic planning and project management skills.</li>
<li>Excellent interpersonal skills with demonstrated ability to manage and work under stressful conditions.</li>
<li>Understanding of the local political, contextual, and ethical issues.</li>
<li>Previous experience interacting with local government agencies, and other foreign agencies to implement security strategies and procedures relating to security and safety matters.</li>
<li>Oil and gas experience preferred.</li>
<li>Full clean driving license.</li>
</ul>
<h4>Technical skills / knowledge</h4>
<ul>
<li>Operational management</li>
<li>Risk management and risk assessments</li>
<li>The ability to communicate effectively at all levels and be able to verbally brief and articulate.</li>
<li>Meticulous organizational and time-keeping skills.</li>
<li>Ability to function effectively with limited supervision and in high pressure situations.</li>
<li>Ability to work in a high pressure and demanding environment.</li>
<li>Ability to work cohesively and communicate successfully in multi-cultural teams whilst being aware of and sensitive to cultural differences.</li>
<li>Computer literacy.</li>
<li>English first language.</li>
<li>Proficient in Microsoft Office programs and related software.</li>
</ul>
<h4>Qualifications / certifications requirements</h4>
<p><strong>Essential</strong></p>
<ul>
<li>Undergraduate degree with ten years of security experience in corporate security, law enforcement or military.</li>
<li>Degree may be substituted with 13+ years of security, military or law enforcement experience, 3+ of which should be in management.</li>
</ul>
<p><strong>Desirable</strong></p>
<ul>
<li>Military veteran preferred – ex military warrant officer or senior non-commissioned officer.</li>
</ul></p><p></p>
<p><h4>Job description</h4>
<p><strong>Security manager - EPCM - onsite</strong></p>
<p><strong>Company:</strong> KBR - Iraq</p>
<p><strong>Discipline:</strong> HSSE</p>
<p><strong>Location:</strong> Basra, Iraq</p>
<p><strong>Hiring manager:</strong> Project director</p>
<p><strong>Location split:</strong> Onsite - 28/28 rotation</p>
<h4>About company</h4>
<p>Belong, connect, grow, with KBR! The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p>
<p>KBR sustainable technology solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p>
<h4>Job purpose</h4>
<p>Responsible for personnel involved in the organization’s physical security function, which includes monitoring systems related to the flow of personnel and vehicular traffic, personnel/visitor security clearances, loss prevention and detection services management, and security inspections. Under broad supervision, applies specialist knowledge or skills to solve complicated and unique challenges, or directs the daily activities of a business, technical, or functional support team. Establishes priority for completing prescribed tasks. Uses judgment to interpret internal and external concerns and create best practices. May direct resources, prioritize work, and guide less experienced team members. Relies on experience, interpersonal skills, and a thorough knowledge of the industry to complete tasks in accordance with policies, processes, and corporate strategy.</p>
<h4>Responsibilities</h4>
<ul>
<li>Principal advisor to the program director (projects) / project director on all security related matters and information.</li>
<li>Development of the overall security strategy to mitigate security risks.</li>
<li>Lead the project crisis management team.</li>
<li>Creating emergency response plans.</li>
<li>Develop, implement, and test emergency evacuation procedures.</li>
<li>Maintain personnel on board, ISOS evacuation manifest lists, and Iraq plans database.</li>
<li>Create reports for management of country specific security status.</li>
<li>Manage all aspects of contracted private security companies in line with contracted services.</li>
<li>Implement security compliance of sub-contractors.</li>
<li>Conduct security audits.</li>
<li>Security coordination of daily movements for contracted private security companies and fleet of soft skin vehicles.</li>
<li>Monitor sub-contractor IVMS system, reporting biweekly data output.</li>
<li>Maintain sub-contractor annual security training program.</li>
<li>Security consultant and focal point of contact for all other KBR projects within Iraq.</li>
<li>Provide and maintain security / hotel risk assessments.</li>
<li>Liaise with other KBR projects point of contact based at and outside Rumaila oil field on security-related matters.</li>
<li>Ensure regular security toolbox talks are conducted.</li>
<li>Maintain a professional, courteous and strong relationship with client security management.</li>
<li>Provide input to KBR security management documentation and plans.</li>
<li>Undertake interdepartmental liaison to ensure effective communication between staff on matters of EPCM security standards.</li>
<li>Assist with assurance audits of EPCM security projects both on Rumaila oilfield and outside to ensure that EPCM security standards are implemented and maintained.</li>
<li>Assist with any other tasks, as required by the regional EMEA security manager.</li>
</ul>
<h4>Experience</h4>
<ul>
<li>Proven ability with international projects working in high-risk environments and contexts and operating in unsecured environments.</li>
<li>High level of experience, ready to learn developing security related technical tools, guidelines and systems as well as able to work under minimal supervision.</li>
<li>Understanding of principles and code of conduct associated with a specific sector and/or sub-sector of work.</li>
<li>Effective and clear communicator, ability to collaborate across teams and geographies and initiates and skilled in interdisciplinary problem solving.</li>
<li>Ability to gain a precise understanding of the various local, regional, country, and international policies, operational positions, and interactions, providing clear dynamic briefings and analysis of given and unfolding security and political situations when they occur.</li>
<li>Strong assessment, evaluation, analysis, and strategic planning and project management skills.</li>
<li>Excellent interpersonal skills with demonstrated ability to manage and work under stressful conditions.</li>
<li>Understanding of the local political, contextual, and ethical issues.</li>
<li>Previous experience interacting with local government agencies, and other foreign agencies to implement security strategies and procedures relating to security and safety matters.</li>
<li>Oil and gas experience preferred.</li>
<li>Full clean driving license.</li>
</ul>
<h4>Technical skills / knowledge</h4>
<ul>
<li>Operational management</li>
<li>Risk management and risk assessments</li>
<li>The ability to communicate effectively at all levels and be able to verbally brief and articulate.</li>
<li>Meticulous organizational and time-keeping skills.</li>
<li>Ability to function effectively with limited supervision and in high pressure situations.</li>
<li>Ability to work in a high pressure and demanding environment.</li>
<li>Ability to work cohesively and communicate successfully in multi-cultural teams whilst being aware of and sensitive to cultural differences.</li>
<li>Computer literacy.</li>
<li>English first language.</li>
<li>Proficient in Microsoft Office programs and related software.</li>
</ul>
<h4>Qualifications / certifications requirements</h4>
<p><strong>Essential</strong></p>
<ul>
<li>Undergraduate degree with ten years of security experience in corporate security, law enforcement or military.</li>
<li>Degree may be substituted with 13+ years of security, military or law enforcement experience, 3+ of which should be in management.</li>
</ul>
<p><strong>Desirable</strong></p>
<ul>
<li>Military veteran preferred – ex military warrant officer or senior non-commissioned officer.</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Create & launch customer Loyalty programs, Enhancement of promotion & services to increase Loyalty. Having the creative thinking to come-up with different loyalty ideas that will be appealing to customers in order to keep them happy for using Asiacell, create customer stickiness as well as control customers tendency to not leave Asiacell. Close cooperation with the market research team in conducting researches to understand customers perception of Asiacell brand, products and other parameters that identifies customers loyalty or likelihood to churn. Coordinate marketing activities with other departments such as "sales, customer care, IT, finance" to ensure a smooth launch of different offers. Close monitoring and reporting to management the progress of promotions & services. Follow up complains and problems of the customers and make sure to be solved with the concerned departments. Coordinate with communication section for the types of the advertisement needed for Loyalty projects and follow up it. Managing compensation process of impacted customers due to different types of technical & network issues.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree - Business or related fields</li><li>Behavioral Competencies: Delivering Results & Fostering Ownership Building Customer Value Networking & Influencing Collaboratively Leading Teams Shaping Strategy Driving Change</li><li>Technical Competencies: Performance Management & Reporting Creative Thinking Retention & Loyalty Program Management Telecom Market & Industry Knowledge Product / Portfolio Strategy Development</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
General information <br> Organisation About SPIE Global Services Energy
<br> <br>As an international subsidiary of the SPIE Group present in around 30 countries in Europe, Africa, Asia Pacific, the Middle East and Americas, SPIE Global Services Energy operates across the entire energy production infrastructure value chain, from design to maintenance. SPIE Global Services Energy relies on an extensive local network to quickly deploy resources and meet its customers' needs in the safest possible conditions.
<br> <br>Drawing on the expertise of its 5,000 employees, SPIE Global Services Energy helps players in the oil, gas and renewable energies industries improve the technical performance of their infrastructure, increase their energy efficiency and reduce their carbon footprint. <br> <br>With 55,000 employees and a strong local presence, SPIE group achieved in 2025 consolidated revenue of €10.4 billion and consolidated EBITA of €793 million. <br> Reference 2026-43302 <br>
<br> Area activity <p>Mechanical, HVAC and Electrical Services</p><br><br>Position description Job title <p>QHSE Officer M/F</p><br><br> Contract type <p>Permanent contract</p><br><br> Contractual hours <p>Full time</p><br><br> Job description <br><p>Job Title: HSE Branch Officer</p><br><br><p>Location: Iraq – Basra Region (Office & Site Based)</p><br><br><p>Reporting To: Iraq Branch Manager / Operation Manager</p><br><br><p>Job Purpose:</p><br><br><p>The HSE Branch Officer is responsible for overseeing and coordinating all Health, Safety, and Environmental (HSE) activities related to SPIE Iraq Branch operations.</p><br><br><p>The role involves both field/site activities and office/documentation responsibilities, ensuring compliance with client HSE requirements, company standards, local regulations, and international best practices while promoting a strong safety culture across all operational activities.</p><br><br><br><p>Key Responsibilities:</p><br><br><p>Site / Operational Activities</p><br><br><ul><li>Conduct regular site visits, inspections, and audits on operational and project locations.</li><li>Monitor compliance with HSE procedures, PTW systems, SIMOPS requirements, and safe work practices.</li><li>Participate in some toolbox talks, safety meetings, and pre-job risk assessments.<br>Ensure proper implementation of:<br>JSA/JHA<br>Risk assessments<br>Method statements<br>Emergency response procedures.</li><li>Investigate incidents, near misses, unsafe acts, and unsafe conditions.<br>Follow up corrective and preventive actions until closure.</li><li>Coordinate with client HSE representatives, contractors, PSD/security teams, and operational personnel on site.</li><li>Monitor PPE compliance and stock and overall workforce safety behavior.</li><li>Support mobilization, induction, and HSE onboarding of personnel.</li><li>Assist operational teams in maintaining safe working conditions in challenging or remote environments.<br> </li></ul><p>Documentation & Office Activities</p><br><br><ul><li>Prepare, review, and update HSE documentation including:<br>HSE Plans<br>Procedures<br>Risk Assessments<br>Emergency Response Plans<br>HSE Bridging Documents<br>Method Statements<br>PTW-related documentation<br>Maintain HSE records, statistics, and KPI dashboards.</li><li>Prepare weekly and monthly HSE reports for management and clients.</li><li>Track incidents, observations, action plans, and audit findings.</li><li>Ensure compliance and bridge gaps with:<br>Client HSE requirements<br>Company HSE Management System<br>Iraqi regulations<br>International standards and industry best practices.</li><li>Participate in internal and external HSE audits.<br>Coordinate HSE trainings, competency matrices, and certification tracking.</li><li>Assist management in developing and promoting HSE campaigns and safety initiatives.</li><li>Monitor subcontractor and vendor HSE compliance documentation.</li></ul>
<br> Profile <br><p><strong>Qualifications & Experience-</strong></p><br><br><ul><li>Bachelor’s degree or Diploma in HSE, Engineering, or related discipline.</li><li>Minimum 6 years of HSE experience with international clients and EPC contractors.</li></ul><br><ul><li>Good understanding of:<br>Brownfield and greenfield operations.</li><li>Construction, pre-commissioning, and commissioning activities.</li><li>SIMOPS environments</li><li>PTW systems</li><li>Recognized HSE certifications preferred:</li><li>NEBOSH</li><li>IOSH</li><li>OSHA</li><li>ISO 45001 awareness/auditor</li><li>Strong knowledge of international HSE standards and best practices.<br> </li></ul><p>Skills & Competencies</p><br><br><ul><li>Strong field presence and leadership capabilities.</li><li>Ability to communicate effectively<br>Good report writing and documentation skills.<br>Proactive approach to risk identification and mitigation.</li><li>Good command of English (written and spoken).<br>Proficient in Microsoft Office applications.<br> </li></ul>
<br>Working at SPIE What can we offer you? <br><p>Monthly Salary + Other Benefits.</p><br><br>
<br>Position location Location <br> Basra Region <br>Candidate criteria Minimum level of experience required <p>6 years or more</p><br><br> Required authorisations <br><p>Locals</p><br><br>
<br> Languages <p>English (D-Full professional proficiency)</p><br><br>Our ambition Combining our differences <br><p>Diversity</p><br><br>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Responsibilities:</strong></p>
<ul>
<li>Administratively and operationally supervises subordinate functions, distributes and monitors work, ensures tasks are performed efficiently and accurately, and confirms that customer requests and needs are met at the required level to ensure their satisfaction and strengthen their relationship with the bank.</li>
<li>Supervises / receives corporate clients, identifies their requests and needs regarding the bank s services and products, and works to fulfill them or forward them to the relevant departments for execution, ensuring distinguished service delivery with the required quality and efficiency.</li>
<li>Supervises / handles corporate clients telephone and verbal inquiries, provides solutions to issues that may arise during transaction processing as quickly as possible, and follows up / executes any customer-related requests based on direct manager instructions, coordinating with relevant departments.</li>
<li>Supervises service quality / provides all services to corporate clients of all categories, both borrowing and non-borrowing, offered by the bank, including any new services introduced as needed.</li>
<li>Supervises / markets the bank s services and products through direct and cross-selling to attract new clients regularly, in line with the business plan, to achieve branch targets and increase sales share. Also encourages customers to use all banking products such as issuing letters of credit and guarantees, utilizing financing limits, and using the online banking platform, by studying customer business activities and monitoring their daily transactions with the bank.</li>
<li>Monitors daily all granted limits for corporate clients within the portfolio assigned to account officers, ensures service delivery, and encourages optimal utilization of these limits through phone calls and emails to maintain agreed utilization ratios according to business plans and approved KPIs.</li>
<li>Establishes and maintains good relationships with customers, continuously develops them, and ensures that the quality of services provided meets their expectations and guarantees satisfaction.</li>
<li>Follows up on complaints and objections, ensures completion of necessary procedures, resolves them, and prevents recurrence.</li>
<li>Reviews, signs, and approves transactions on the automated system according to granted authorities, and forwards those exceeding his/her authority to the authorized party for necessary approval.</li>
<li>Ensures all transactions are complete before forwarding them to execution departments to prevent delays and improve customer service levels.</li>
<li>Takes all control-related actions concerning business activities and documents them according to approved instructions to ensure operational control.</li>
<li>Supervises / delivers credit cards and PINs to customers to meet their requests and enhance satisfaction.</li>
<li>Activates issued cheque books, credit cards, and PINs related to electronic channels on the automated system.</li>
<li>Encourages customers to use electronic channels and all technological means offered by the bank, explains their features and usage, and ensures subordinate staff guide customers toward these channels.</li>
<li>Supervises the suitability of customer service areas in terms of availability of all physical requirements needed to obtain service.</li>
<li>Reviews customer requests and approves transactions within delegated authority after ensuring compliance with approved programs and policies, and recommends on transactions exceeding authority to meet customer needs and ensure satisfaction.</li>
<li>Follows up on outgoing and incoming mail dispatches and ensures completeness to guarantee proper execution and completion of all required transactions.</li>
<li>Prepares periodic reports on the team s completion of all customer requests during the specified period for statistical purposes related to completed services in the department.</li>
<li>Reviews work documents at the end of the day against the daily transaction report by user to ensure correct execution and completion of transactions.</li>
<li>Conducts visits to distinguished customers (existing/new) for signing signature cards and their personal data forms.</li>
<li>Ensures customer satisfaction with responses to their requests and execution of their banking transactions by making periodic proactive calls and verifying service quality for continuity and improvement.</li>
<li>Ensures that the daily operations of the customer service section are carried out in accordance with approved policies and procedures and within delegated authorities to protect the bank s rights.</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Purpose:</strong><br> To provide administrative and executive supervision over the department s operations and staff in a manner that ensures the achievement of the set marketing objectives, and to ensure the prompt, high-quality, and accurate delivery of services to customers. This includes responding to customer inquiries and resolving urgent issues within the granted authorities in a way that guarantees customer satisfaction, strengthens their relationship with the bank, and achieves the best banking and sales services for the corporate and business sectors.</p><p></p></section>
<h2 class="h5">Job description</h2>
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<span>Job Purpose: To provide administrative and executive supervision over the department’s operations and staff in a manner that ensures the achievement of the set marketing objectives, and to ensure the prompt, high-quality, and accurate delivery of services to customers.<br> This includes responding to customer inquiries and resolving urgent issues within the granted authorities in a way that guarantees customer satisfaction, strengthens their relationship with the bank, and achieves the best banking and sales services for the corporate and business sectors.<br> Responsibilities: Administratively and operationally supervises subordinate functions, distributes and monitors work, ensures tasks are performed efficiently and accurately, and confirms that customer requests and needs are met at the required level to ensure their satisfaction and strengthen their relationship with the bank.<br> Supervises / receives corporate clients, identifies their requests and needs regarding the bank’s services and products, and works to fulfill them or forward them to the relevant departments for execution, ensuring distinguished service delivery with the required quality and efficiency.<br> Supervises / handles corporate clients’ telephone and verbal inquiries, provides solutions to issues that may arise during transaction processing as quickly as possible, and follows up / executes any customer-related requests based on direct manager instructions, coordinating with relevant departments.<br> Supervises service quality / provides all services to corporate clients of all categories, both borrowing and non-borrowing, offered by the bank, including any new services introduced as needed.<br> Supervises / markets the bank’s services and products through direct and cross-selling to attract new clients regularly, in line with the business plan, to achieve branch targets and increase sales share.<br> Also encourages customers to use all banking products such as issuing letters of credit and guarantees, utilizing financing limits, and using the online banking platform, by studying customer business activities and monitoring their daily transactions with the bank.<br> Monitors daily all granted limits for corporate clients within the portfolio assigned to account officers, ensures service delivery, and encourages optimal utilization of these limits through phone calls and emails to maintain agreed utilization ratios according to business plans and approved KPIs.<br> Establishes and maintains good relationships with customers, continuously develops them, and ensures that the quality of services provided meets their expectations and guarantees satisfaction.<br> Follows up on complaints and objections, ensures completion of necessary procedures, resolves them, and prevents recurrence.<br> Reviews, signs, and approves transactions on the automated system according to granted authorities, and forwards those exceeding his/her authority to the authorized party for necessary approval.<br> Ensures all transactions are complete before forwarding them to execution departments to prevent delays and improve customer service levels.<br> Takes all control-related actions concerning business activities and documents them according to approved instructions to ensure operational control.<br> Supervises / delivers credit cards and PINs to customers to meet their requests and enhance satisfaction.<br> Activates issued cheque books, credit cards, and PINs related to electronic channels on the automated system.<br> Encourages customers to use electronic channels and all technological means offered by the bank, explains their features and usage, and ensures subordinate staff guide customers toward these channels.<br> Supervises the suitability of customer service areas in terms of availability of all physical requirements needed to obtain service.<br> Reviews customer requests and approves transactions within delegated authority after ensuring compliance with approved programs and policies, and recommends on transactions exceeding authority to meet customer needs and ensure satisfaction.<br> Follows up on outgoing and incoming mail dispatches and ensures completeness to guarantee proper execution and completion of all required transactions.<br> Prepares periodic reports on the team’s completion of all customer requests during the specified period for statistical purposes related to completed services in the department.<br> Reviews work documents at the end of the day against the daily transaction report by user to ensure correct execution and completion of transactions.<br> Conducts visits to distinguished customers (existing/new) for signing signature cards and their personal data forms.<br> Ensures customer satisfaction with responses to their requests and execution of their banking transactions by making periodic proactive calls and verifying service quality for continuity and improvement.<br> Ensures that the daily operations of the customer service section are carried out in accordance with approved policies and procedures and within delegated authorities to protect the bank’s rights.<br> Working Conditions and Environment: Office-based work, with occasional customer visits when required.<br> Marketing the bank’s services and products to customers and the public داخل الفرع (within the branch).<br> Laptop computer equipped with the required systems.<br> Nature of Communication and Functional Relationships: Daily verbal communication with department managers and staff for transaction processing and work completion.<br> Daily verbal / telephone / written communication with customers to respond to inquiries and complete their transactions.<br> Communication as needed with Head Office departments to obtain work requirements and complete transactions.<br> Scope of Work and Authority Limits: Works within defined and documented policies and procedures.<br> The role requires decision-making and processing transactions according to approved authorities.<br> Bachelor’s degree in Finance and Banking Sciences, Accounting, Business Administration, or any related field.<br> Minimum of 5 years of practical experience in sales and services.<br> Good command of English.<br> Thorough knowledge of the bank’s services, products, and approved systems.<br> Thorough knowledge of policies and procedures governing work, including internal and external updates.<br> In-branch sales skills.<br> Proficiency in computer use and handling applicable systems (transaction entry and approval programs according to authority levels, inquiries).<br> Administrative and supervisory capabilities.<br> Ability to manage a work team.<br> Planning and organizational skills.<br> Decision-making ability.<br> Ability to handle and resolve customer complaints.<br> Persuasion skills.<br> Teamwork spirit.<br> Strong communication skills (verbal, written, telephone) and ability to deal with others (internal and external customers).<br></span> 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<h2 class="h5">Job description</h2>
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<p><b>Real Estate Development Platform</b></p><p>A leading real estate development platform in the region is seeking a highly experienced Chief Financial Officer (CFO) to lead financial strategy, governance, and capital structuring during the establishment and growth phase of a large-scale development business.</p><p>The CFO will play a critical role in safeguarding the company’s financial integrity, liquidity, and funding capacity while supporting disciplined investment decisions and sustainable growth.</p><p><b>Role Overview</b></p><p>The Chief Financial Officer will be responsible for overseeing all financial functions of the organization, including accounting, financial planning, treasury, financing, and financial controls.</p><p>The role requires strong leadership in managing financial risk, evaluating investment decisions, and supporting the execution of large-scale real estate development projects.</p><p><b>Key Responsibilities</b></p><ul><li>Lead all core finance functions including accounting, budgeting, forecasting, treasury, financing, insurance, tax coordination, and financial reporting.</li><li>Evaluate and challenge business cases, development feasibility models, cost plans, pricing assumptions, and cash-flow projections prior to investment commitments.</li><li>Oversee collections strategy, receivables management, and cash conversion cycles.</li><li>Ensure compliance with financial covenants, banking requirements, and funding conditions.</li><li>Develop and manage relationships with banks, financial institutions, and investment partners.</li><li>Lead capital structuring and financing strategies for development projects and corporate expansion.</li><li>Establish and maintain robust financial controls, payment procedures, reconciliations, and financial systems.</li><li>Support executive decision-making through accurate and timely financial insights.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Key Decision Areas</b></p><ul><li>Approve payments, expenditures, and financial commitments within delegated authority limits.</li><li>Direct monthly financial close, budget revisions, and forecast updates.</li><li>Lead treasury decisions including cash management, funding allocation, and liquidity planning.</li><li>Recommend financing structures, drawdown strategies, and capital allocation decisions.</li><li>Define financial reserves and risk mitigation strategies.</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Liquidity management and cash flow forecast accuracy</li><li>Timeliness and quality of monthly, quarterly, and annual financial reporting</li><li>Performance of receivables, collections efficiency, and overdue recovery</li><li>Effectiveness of financial controls and audit outcomes</li><li>Alignment of financial strategy with project delivery and investment objectives</li></ul><p><b>Candidate Profile</b></p><ul><li>Minimum 15–20 years of experience in finance, preferably within real estate development, infrastructure, or large capital projects</li><li>Strong experience in project finance, development feasibility modeling, and capital structuring</li><li>Proven track record in managing treasury operations, banking relationships, and financing arrangements</li><li>Experience working within complex, multi-phase development environments</li><li>Strong leadership, analytical, and strategic thinking capabilities</li><li>Professional qualifications such as CPA, ACCA, CFA, or equivalent are highly preferred</li></ul><p><b>Why Join</b></p><p>This is a unique opportunity to join a growing development platform at an early stage and play a key role in shaping its financial strategy, governance framework, and long-term growth.</p><p>The successful candidate will be part of the core leadership team responsible for delivering large-scale residential developments and building a high-impact real estate organization in the region.</p></div>
<h2 class="h5">Job description</h2>
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<p><b>Title:</b></p><br><br>Security Manager<br><br><p><b>Job Description</b></p><br><br><br><p><b>Job Title Security Manager-EPCM-Onsite</b></p><br><br><p><b>Company: KBR-Iraq</b></p><br><br><p><b>Discipline HSSE </b></p><br><br><p><b>Location Basra, Iraq </b></p><br><br><p><b>Hiring Manager Project Director</b></p><br><br><p><b>Location Split Onsite-28/28 rotation</b></p><br><br><br><p><b>About Company</b></p><br><br><p><i><u>"Belong, Connect, Grow, with KBR!</u></i></p><br><br><br><p><i>The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</i></p><br><br><br><p><i>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets."</i></p><br><br><br><p><b>Job Purpose</b></p><br><br><p>Responsible for personnel involved in the organization’s Physical Security function, which includes monitoring systems related to the flow of personnel and vehicular traffic, personnel/visitor security clearances, loss prevention and detection services management, and security inspections. Under broad supervision, applies specialist knowledge or skills to solve complicated and unique challenges, or directs the daily activities of a business, technical, or functional support team. Establishes priority for completing prescribed tasks. Uses judgment to interpret internal and external concerns and create best practices. May direct resources, prioritize work, and guide less experienced team members. Rely on experience, interpersonal skills, and a thorough knowledge of the industry to complete tasks in accordance with policies, processes, and corporate strategy.</p><br><br><br><p><b>Responsibilities</b></p><br><br><ul><li>Principle advisor to the Program Director (Projects) / Project Director on all security related matters and information.</li><li>Development of the overall security strategy to mitigate security risks.</li><li>Lead the project crisis management team.</li><li>Creating emergency response plans.</li><li>Develop, implement, and test emergency evacuation procedures.</li><li>Maintain Persons on Board, ISOS evacuation manifest lists, and Iraq plans database.</li><li>Create reports for management of country specific security status.</li><li>Manage all aspects of contracted Private Security Companies in line with contracted services.</li><li>Implementing security compliance of sub-contractors.</li><li>Conducting security audits.</li><li>Security coordination of daily movements for contracted private security companies and fleet of soft skin vehicles.</li><li>Monitor Sub-contractor IVMS system, reporting Bi-weekly data output.</li><li>Maintain Sub-contractor annual security training program.</li><li>Security consultant and focal point of contact for all other KBR Projects within Iraq.</li><li>Provide and maintain Security / Hotel Risk Assessments.</li><li>Liaising with other KBR projects POC based at and outside Rumaila oil field on security-related matters.</li><li>Ensure regular security TBTs conducted.</li><li>Maintaining a professional, courteous and strong relationship with client security management.</li><li>Providing input to KBR Security Management documentation and plans.</li><li>Undertake interdepartmental liaison to ensure effective communication between staff on matters of EPCM security standards.</li><li>Assist with assurance audits of EPCM security projects both on Rumaila Oilfield and outside to ensure that EPCM security standards are implemented and maintained.</li><li>Assist with any other tasks, as required by the Regional EMEA Security Manager.</li></ul><br><p><b>Experience</b></p><br><br><ul><li>Proven ability with international projects working in high-risk environments and contexts and operating in unsecured environments.</li><li>High level of experience, ready to learn developing security related technical tools guidelines and systems as well as able to work under minimal supervision.</li><li>Understanding of principles and code of conduct associated with a specific sector and/or sub-sector of work.</li><li>Effective and clear communicator, ability to collaborate across teams and geographies and Initiates and skilled in interdisciplinary problem solving.</li><li>Ability to gain a precise understanding of the various local, regional, country, and international policies, operational positions, and interactions, providing clear dynamic briefings and analysis of given and unfolding security and political situations when they occur.</li><li>Strong assessment, evaluation, analysis, and strategic planning and project management skills.</li><li>Excellent interpersonal skills with demonstrated ability to manage and work under stressful conditions.</li><li>Understanding of the local political, contextual, and ethical issues.</li><li>Previous experience interacting with local government agencies, and other foreign agencies to implement security strategies and procedures relating to S&S matters.</li><li>Oil & gas experience preferred.</li><li>Full clean driving license.</li></ul><br><p><b>Technical Skills/Knowledge</b></p><br><br><ul><li>Operational management</li><li>Risk Management & Risk Assessments</li><li>The ability to communicate effectively at all levels and be able to verbally brief and articulate.</li><li>Meticulous organizational and time-keeping skills.</li><li>Ability to function effectively with limited supervision and in high pressure situations.</li><li>Ability to work in a high pressure and demanding environment.</li><li>Ability to work cohesively and communicate successfully in multi-cultural teams whilst being aware of and sensitive to cultural differences.</li><li>Computer Literacy.</li><li>English first language</li><li>Proficient in Microsoft Office programs and related software.</li></ul><br><p><b>Qualifications/Certifications Requirements</b></p><br><br><p><b>Essential </b></p><br><br><ul><li>Undergraduate degree with ten years of security experience in corporate security, law enforcement or military.</li><li>Degree may be substituted with 13+ years of security, military or law enforcement experience, 3+ of which should be in management. </li></ul><br><p><b>Desirable </b></p><br><br><ul><li>Military Veteran preferred – Ex military Warrant Officer or SNCO.</li></ul><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<span><u><b>Job Summary</b></u>
<br></span><p>The QHSE Officer - Catering provides operational, technical, and functional leadership across catering activities while ensuring alignment with organizational standards, business objectives, and regulatory requirements. The role is responsible for driving performance, coordination, compliance, stakeholder engagement, and service delivery within the hse function. The position supports continuous improvement initiatives, cost optimization, operational efficiency, and quality outcomes while collaborating closely with internal teams, contractors, clients, and business stakeholders.</p><br><br><br><u><b>Job Responsibilities 1</b></u>
<br>Operational Management: Manage day-to-day hse activities within the catering environment to ensure efficient execution, compliance with procedures, and achievement of operational targets while maintaining service quality and productivity standards.
Planning and Coordination: Coordinate schedules, manpower, materials, contractors, and operational activities to ensure timely completion of tasks, projects, and deliverables in line with approved timelines and business requirements.
Stakeholder Engagement: Liaise with internal departments, consultants, suppliers, subcontractors, clients, and operational teams to ensure smooth communication, issue resolution, and alignment on technical and operational requirements.
Compliance and Governance: Ensure compliance with company policies, contractual obligations, regulatory standards, HSE requirements, and industry best practices applicable to the catering sector.
Performance Monitoring: Monitor operational KPIs, productivity, service standards, and quality benchmarks while identifying gaps, implementing corrective actions, and driving continuous improvement initiatives.
Reporting and Documentation: Prepare operational reports, technical records, progress updates, cost analyses, and management presentations to support decision-making, audit readiness, and business transparency.
Resource Optimization: Support efficient utilization of manpower, equipment, budgets, materials, and operational resources to improve productivity, reduce waste, and optimize operational costs.
Risk and Issue Management: Identify operational risks, technical challenges, delays, and performance issues while implementing mitigation measures and escalation processes to minimize business impact.
Quality Assurance: Support the implementation of quality assurance and quality control procedures to ensure services, deliverables, and operational outputs meet company and client expectations.
Continuous Improvement: Contribute to process enhancements, digital initiatives, workflow optimization, and operational excellence programs to improve efficiency, service delivery, and overall business performance.<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br>Sector Operations Knowledge: Strong understanding of operational requirements, standards, workflows, and regulatory expectations within the catering sector.
Technical and Functional Expertise: Advanced knowledge of hse processes, documentation, reporting standards, systems, and operational controls relevant to the role.
Stakeholder Coordination: Ability to manage cross-functional communication, contractor coordination, client engagement, and team collaboration within fast-paced operational environments.
Systems and Reporting: Proficiency in ERP systems, reporting tools, Microsoft Office applications, operational dashboards, and performance tracking methodologies.
Problem Solving and Decision Making: Strong analytical, organizational, and decision-making capabilities with the ability to resolve operational issues and support business continuity.<br><br><u><b>Job Experience</b></u>
<br>Industry Experience: Proven experience within the catering sector handling operational, technical, project, or functional responsibilities related to the role.
Operational Coordination Exposure: Demonstrated experience coordinating teams, contractors, stakeholders, resources, and service delivery activities within complex operational environments.
Compliance and Performance Management: Experience supporting KPI management, reporting, process improvement, quality compliance, and operational efficiency initiatives.<br><br><u><b>Competencies</b></u>
<br>Leadership<br>Resilience<br>Quality<br>Agility<br>AI Fluency<br><br><br><u><b>Education</b></u>
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<h2 class="h5">Job description</h2>
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<p><span>Near East Foundation (NEF)</span></p><br> <p><span><span>Title: </span>Director of Programs and Operations – Iraq</span></p><br>
<p><span><span>Unit: </span>Senior Management<span><br>Reports to: </span>Interim Country Director / Chief operation Officer<span><br>Duty Station: </span>Iraq<span><br>Travel: </span>Frequent travel within Iraq as required</span></p><br> <p><span>Position Description</span></p><br> <p><span>The Director of Programs and Operations – Iraq is a senior national leadership position responsible for the day-to-day management, coordination, and oversight of NEF’s programs and operations across Iraq. The role will support the effective implementation of NEF’s portfolio while ensuring strong operational systems, donor compliance, partnership management, and coordination with national and local stakeholders.</span></p><br> <p><span>Working under the supervision of the Interim Country Director/Chief operation Officer and in close coordination with regional and global support teams, the Director of Programs and Operations will provide leadership to program and operational teams in Iraq and contribute to strengthening NEF’s locally led presence, partnerships, and institutional positioning in the country.</span></p><br> <p><span>The position will play a key role in ensuring continuity, quality implementation, operational oversight, and relationship management with local authorities, partners, and coordination structures, while supporting the gradual transition toward strengthened localized leadership and sustainable country operations.</span></p><br> <p><span>Key Responsibilities</span></p><br> <p><span>Program Oversight and Coordination:</span></p><br> <ul>
<li><span>Oversee the day-to-day implementation of NEF programs and projects across Iraq, ensuring activities are delivered effectively, on time, and in compliance with donor and organizational requirements.</span></li>
<li><span>Support coordination between program, finance, procurement, logistics, MEAL, and administrative teams to ensure smooth project implementation.</span></li>
<li><span>Monitor project progress, implementation challenges, and operational risks, and support timely problem-solving and adaptive management.</span></li>
<li><span>Ensure project workplans, implementation targets, reporting timelines, and operational priorities are regularly monitored and updated.</span></li>
<li><span>Support the quality and consistency of program implementation across different geographic locations and partnerships.</span></li>
<li><span>Contribute to internal coordination and planning processes related to Iraq operations and programming.</span></li>
</ul> <p><span>Operations and Compliance: </span></p><br> <ul>
<li><span>Oversee country-level operational functions and ensure compliance with NEF internal policies, donor regulations, and relevant Iraqi legal and administrative requirements.</span></li>
<li><span>Support procurement planning and oversee procurement and logistics processes in coordination with relevant teams.</span></li>
<li><span>Ensure appropriate management and utilization of project assets, offices, and operational resources.</span></li>
<li><span>Coordinate with finance teams on budget monitoring, expenditure tracking, operational forecasting, and financial compliance.</span></li>
<li><span>Support risk management, safety, security, and duty of care measures for staff, offices, and operations.</span></li>
<li><span>Ensure operational documentation, approvals, and filing systems are maintained in line with donor and organizational standards.</span></li>
</ul> <p><span>Grants and Partnership Management:</span></p><br> <ul>
<li><span>Support the effective management of grants, contracts, donor compliance requirements, and reporting processes.</span></li>
<li><span>Oversee timely preparation and review of internal and donor reports in coordination with program and support teams.</span></li>
<li><span>Maintain close coordination with national NGOs, civil society organizations, local institutions, and implementing partners.</span></li>
<li><span>Support partnership management processes, including coordination, follow-up, monitoring, and capacity strengthening where needed.</span></li>
<li><span>Coordinate with relevant Iraqi authorities, including DNGO and other applicable governmental entities, to support operational compliance and maintain required approvals and registrations.</span></li>
<li><span>Support communication and coordination with donors, working groups, and coordination forums in alignment with NEF leadership guidance.</span></li>
</ul> <p><span>Representation and External Coordination:</span></p><br> <ul>
<li><span>Represent NEF in meetings, coordination platforms, technical working groups, and stakeholder engagements at the national and governorate levels, as delegated.</span></li>
<li><span>Maintain professional working relationships with governmental stakeholders, donors, local authorities, civil society actors, UN agencies, and private sector partners.</span></li>
<li><span>Support the identification of operational and programmatic opportunities that contribute to the continuity and sustainability of NEF’s Iraq portfolio.</span></li>
<li><span>Contribute to maintaining NEF’s positive institutional presence and partnerships across Iraq.</span></li>
</ul> <p><span>Staff Management and Team Leadership</span></p><br> <ul>
<li><span>Supervise and support program and operations staff in Iraq and promote effective coordination and teamwork across departments.</span></li>
<li><span>Support staff performance management processes, including work planning, objective setting, follow-up, mentoring, and regular feedback.</span></li>
<li><span>Foster a collaborative, accountable, respectful, and solutions-oriented working environment.</span></li>
<li><span>Coordinate with HR and senior management on recruitment, onboarding, staffing needs, and staff well-being.</span></li>
<li><span>Promote safeguarding, inclusion, staff care, and professional conduct across all teams and operations.</span></li>
</ul> <p><span>Qualifications and Experience</span><br></p><br> <ul>
<li><span>University degree in business administration, international development, management, social sciences, or a related field.</span></li>
<li><span>Minimum 7–10 years of relevant professional experience in program and operations management within humanitarian, development, or recovery contexts.</span></li>
<li><span>Strong experience managing operations, grants, compliance, procurement, administration, and multi-sector projects.</span></li>
<li><span>Demonstrated experience working with international NGOs, donors, local partners, and governmental stakeholders in Iraq.</span></li>
<li><span>Good understanding of the Iraqi operational, administrative, and regulatory environment, including coordination with DNGO and relevant authorities.</span></li>
<li><span>Experience managing teams and coordinating across multiple departments and geographic locations.</span></li>
<li><span>Strong organizational, communication, coordination, and problem-solving skills.</span></li>
<li><span>Fluency in Arabic and professional working proficiency in English required.</span></li>
</ul> <p><span>Preferred Qualifications</span></p><br> <ul>
<li><span>Previous experience in senior management or deputy leadership roles within Iraq.</span></li>
<li><span>Experience working in complex and multi-governorate operational environments.</span></li>
<li><span>Familiarity with donor-funded programming, compliance requirements, and partnership management.</span></li>
<li><span>Experience supporting localization, institutional strengthening, and capacity development initiatives.</span></li>
</ul> <p><span><span>NEF will accept applications on a rolling basis until the position is filled. Interested candidates are encouraged to apply as soon as possible. The deadline will be on May 28, 2026</span>.</span></p><br> <p><span><span><span>To apply</span></span><span>:</span></span></p><br> <p><span>Please apply by submitting the following documents:</span><br></p><br>
<ol>
<li><span><span>Cover letter outlining relevant experience and skills based on the requirements outlined above;</span></span></li>
<li><span><span>Curriculum Vitae;</span></span></li>
<li><span><span>List of three references (including one from current, or most recent, employer).</span></span></li>
</ol> <p><span><span>Applicants are strongly encouraged to familiarize themselves with the Near East Foundation by visiting the NEF website at </span>www.neareast.org<span>.</span></span></p><br> <p><span><span>The Near East Foundation promotes Equal Opportunities for all applicants seeking employment and NEF employees.</span></span></p><br> <p><span><span>Females are strongly encouraged to apply.</span></span></p><br> <p><span><span>Please note only shortlisted candidates will be contacted.</span></span></p><br> <p><span><span>Pre-employment Checks</span></span></p><br> <p><span>Any Employment with the Near East Foundation will be subject to the following checks prior to start date:</span></p><br> <ul>
<li><span><span>A satisfactory Restricted Party Screening;</span></span></li>
<li><span><span>Receipt of satisfactory references;</span></span></li>
<li><span><span>Proof of eligibility to work in the national location for this role.</span></span></li>
</ul> <p><span><span>NEF's strength is its people.</span> Our team is our fuel to achieving the innovation, quality programming, community focus, mutual trust, sustainability, and learning needed to realize our mission. To help our team thrive, we support a working structure that prioritizes flexibility, personal commitments, and staff well-being while promoting a work culture of teamwork, collaboration, respect, integrity, and excellence.</span></p><br> <p><span><span>As an international organization, we value a truly diverse workforce and prioritize a culture of inclusivity and belonging</span>. We strive to create a high-achieving work environment informed by different cultures, perspectives, and experiences. With a commitment to diversity, equality, equity, and inclusion in all we do, our aim is to ensure that people feel heard, protected, and empowered to contribute to NEF's mission from day one.</span></p><br> </div>
<p>1. <strong>التخطيط الاستراتيجي:</strong> وضع خطط وأهداف المبيعات (الشهرية والربع سنوية والسنوية) بما يتماشى مع رؤية الشركة</p><p>2. <strong>إدارة الفريق:</strong> توظيف وتدريب وتوجيه مندوبي المبيعات، وتقييم الأداء العام وتحديد مؤشرات الأداء الرئيسية (KPIs)</p><p>3. <strong>تطوير الأعمال</strong>: البحث عن فرص تجارية جديدة واستكشاف أسواق واعدة.</p><p>4. <strong>تحليل البيانات</strong>: متابعة إحصائيات المبيعات وتحليل بيانات السوق لتعديل الاستراتيجيات عند الحاجة و مراجعة أرقام المبيعات، وتحليل نقاط القوة والضعف، وتقديم تقارير دورية للإدارة العليا.</p><p>5. <strong>إدارة العملاء (CRM):</strong> متابعة حسابات العملاء الاستراتيجية، حل المشكلات، والتفاوض على العقود والأسعار.</p><p>6. <strong>التكامل</strong>: التعاون مع أقسام التسويق، الإنتاج، والمشتريات لضمان تلبية طلبات العملاء وتجنب أي عجز في العرض.</p><p>7. <strong>فتح أسواق جديدة</strong>: البحث المستمر عن عملاء محتملين وبناء شبكة علاقات قوية لتعزيز اسم الشركة.</p><p>8. <strong>التحفيز</strong>: عقد اجتماعات دورية لتقييم الأداء، تحفيز الفريق، وحل أي تحديات تعيق إتمام العمليات.</p><p>9. <strong>التوظيف والتدريب</strong>: اختيار الكفاءات، تدريبهم، وتوجيههم لضمان احترافيتهم في إتمام الصفقات.</p><p>10. إدارة مسؤولي ومندوبي المبيعات داخل المؤسسة.</p><p>11. اختيار وتعيين الكفاءات وتتبع أهداف المبيعات لفريق العمل.</p><p>12. تقديم تقرير عن قياس نسبة المبيعات واقتراح التحسينات المناسبة.</p><p>13. إعداد توقعات المبيعات الدورة منها الشهرية وربع سنوية والسنوية.</p><p>14. البحث واكتشاف طرق جديدة لزيادة حجم العملاء.</p><p>15. التواصل مع إدارات التسويق وتطوير المنتجات لضمان تناسق العلامة التجارية وزيادة المبيعات.</p><p>16. تخطيط النشاط البيعي ويشمل المشاركة في وضع الاهداف ورسم اسياسات البيعية داخل الشركة كالسياسات الخاصة بالمنتجات وتقديم التوصيات بخصوص تطويرها وادخال منتجات او خدمات جديدة , السياسات الخاصة بالاسعار والتوزيع والإعلان والترويج والاتصال مع</p><p>17. تنظيم الانشطة البيعية والتي تشمل تنظيم الجهود البيعية من خلال تطوير هيكل تنظيمي فعال من مندوبى ومشرفى البيع والتسويق والتوزيع وتحديد المهام لكل فرد فى إدارة التسويق .</p><p>18. تنفيذ الانشطة البيعية التي تم تحديدها في الخطة الإستراتيجية للسياسات البيعية والتسويقية .</p><p>19. الاشراف على جهود رجال البيع والتسويق والتوزيع والدعاية وتوجيهها بشكل سليم .</p><p>20. الرقابة والتقييم عللى الانشطة البيعية، وتشمل تحديد المناطق البيعية، تحديد مسارات رجال البيع، وتحديد حصص البيع وتلقي التقارير عن النشاط البيعي وتقويم النتائج التي توصل إليها واتخاذ الاجراءات التصحيحية المناسبة للنهوض بمستوى الأداء وتطويره..الخ.</p><p>21. المشاركة في اختيار وتوظيف رجال البيع من حيث تحليل العمل ووصفه، وتحديد المؤهلات المطلوبة .</p><p>22. تحديد احتياجات رجال البيع من التدريب ونوع التدريب المطلوب لكل فرد.</p><p>23. تقويم جهود رجال البيع من حيث تحديد نماذج التقويم الفعالة والموضوعية للوصول إلى حكم منطقي على أداء رجال البيع.</p><p>24. تأسيس قاعدة بيانات عن الأسواق والمنافسين والمناطق الجغرافية وتوزيعاتها.</p><p>25. وضع البرامج التسويقية المباشرة والإشراف على تنفيذها من خلال الاتصال بوكالات الدعاية والإعلان , ووضع خطط الترويج والدعاية والإعلان والعروض البيعية بالتنسيق مع الإدارة العليا .</p><p>26. عمل البحوث التسويقية ودراسة الحصة السوقية للشركة وللمنافسين , ومتابعة أوضاع المنافسين واستراتجياتهم والجديد فى السوق .</p><p>27. تحديد المناطق البيعية لاستفادة من أكبر عدد من العملاء , وتقسيم السوق إلى قطاعات.</p><p>28. متابعة وتقييم وقياس أداء رجال البيع وتحسين مهاراتهم .</p><p>29. متابعة خدمة ما بعد البيع والتواصل الدائم مع العملاء والرد على متطلباتهم.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About the Role: We are seeking an Operations & Customer Relations Officer to manage client accounts and ensure smooth cross‑border logistics operations.<br> Responsibilities: Oversee day‑to‑day client operations.<br> Coordinate with logistics teams to ensure timely deliveries.<br> Resolve customer issues promptly and professionally.<br> Maintain compliance with trade regulations.<br> Prepare reports on operational performance.<br> Qualifications: Background in logistics operations or customer service.<br> Strong organizational and communication skills.<br> Ability to handle cross‑functional coordination.<br> Detail‑oriented with problem‑solving abilities.<br></span> </div>
<p><h4>Program logistics and property manager overview</h4>
<p>The program logistics and property manager will be primarily based in Baghdad, Iraq. The logistics and property manager will manage all supply chain services, including acquisitions, receiving, stocking, inventorying, issuing, and shipment of goods, utilizing resources to accomplish operational requirements. The logistics and property manager will report to program management to manage multiple geographical sites and functions to support critical client mission activities of this contract. The logistics and property manager is specifically accountable for proactively identifying, analyzing, and correcting systemic performance concerns, and for providing structured performance briefings to the program manager and business group vice president to ensure sustained contract compliance and mission readiness.</p>
<h4>Duties</h4>
<ul>
<li>Ensure proper material controls are in place, and operations are following established scope of work (SOW), standard operating procedures (SOP), and occupational health and safety administration (OSHA) standards.</li>
<li>Establish and maintain department performance baselines and key performance indicators (KPIs) for all logistics and property functions; conduct monthly trend analysis to proactively identify and address performance degradation before it impacts the embassy mission at BEC.</li>
<li>Ensure equipment and material shipments are actively tracked and provide timely updates to program management, operations, construction, and other stakeholders as required to ensure all delivery delays are monitored and adjusted for.</li>
<li>Review status of projects and budgets; manage schedules and prepare status reports to brief program stakeholders of performance, compliance, and anticipated gaps.</li>
<li>Proactively escalate emerging performance risks and negative trends to the project manager and business group vice president through structured weekly and monthly briefings, ensuring leadership visibility and enabling timely corrective intervention.</li>
<li>Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Collect, analyze, and summarize data for report preparation and submit written reports.</li>
<li>Prepare and deliver structured quarterly performance briefings to the project manager and business group vice president covering KPI status, trend analysis, corrective actions in progress, workforce performance metrics, and forecasted risks to logistics operations at BEC.</li>
<li>Conduct formal root cause analysis (RCA) for recurring logistics failures or chronic performance shortfalls; develop, implement, and track written corrective action plans (CAPs) with defined milestones, responsible parties, and completion timelines; report CAP status to program management at defined intervals.</li>
<li>Direct the work of a diverse employee population assigned to the program.</li>
<li>Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.</li>
<li>Identify chronic under-performance within the department workforce; develop and execute performance improvement plans (PIPs) with documented benchmarks, supervisory oversight, and outcome tracking to restore performance standards and prevent recurrence.</li>
<li>Ensure that common supplies, materials, equipment, and services are procured from local and regional supply markets to the maximum extent practicable.</li>
<li>Maintain effective, timely, and respectful communication and interaction with other employees and managers and support other organizations.</li>
<li>Additional tasks and special projects as assigned.</li>
</ul>
<h4>Required experience</h4>
<ul>
<li>Minimum acceptable experience level: ten (10) years’ progressive experience, including staff management, in a high volume, multi-unit receiving/inventory or supply management environment.</li>
<li>Demonstrated ability to achieve high standards of customer service while representing the company to customers.</li>
<li>Demonstrated experience establishing, implementing, and managing formal performance improvement programs that address department deficiencies, restore contract compliance, and sustain corrected performance over time.</li>
<li>Experience with supply chain management (SCM) systems particularly in relation to accurate inventory management.</li>
<li>Experience developing, implementing, monitoring, evaluating, and driving the adoption of logistics processes as prescribed in the operations plan.</li>
<li>Experience working independently with various functions and disciplines of supply chain and operations.</li>
<li>Experience with business intelligence and data analysis, and research using the MS Office suite of programs.</li>
</ul>
<h4>Knowledge, skills, and abilities</h4>
<ul>
<li>Knowledge of all principles and processes involved in operating and supporting supply chain functions at a large-scale overseas facility.</li>
<li>Knowledge of the FAR and industry leading practices regarding government property. Ability to clearly and concisely articulate services/requirements in writing.</li>
<li>Successful management of multiple sites in geographically dispersed locations operating in an environment of constant change.</li>
<li>Experience in effectively dealing with international and headquarters staff, and sensitivity to other cultures.</li>
<li>Excellent organizational and time management skills, with the ability to handle multiple tasks and administrative details in a fast-paced and constantly changing environment.</li>
<li>Ability to develop, monitor, and present department performance metrics using data-driven methods; demonstrated experience conducting trend analysis and presenting findings with actionable recommendations to senior program leadership (PM and VP level).</li>
<li>Knowledge of corrective action plan (CAP) development, implementation, and tracking methodologies applicable to government property and logistics programs operating under FAR-based contracts in high-security, overseas environments.</li>
</ul>
<h4>Education</h4>
<ul>
<li>A high school diploma or GED.</li>
<li>An undergraduate degree is preferred but can be replaced with additional years of business administration, operations, supply chain management, government property administration, or a similar discipline preferred.</li>
</ul>
<h4>Licenses and certifications</h4>
<ul>
<li>Valid drivers’ license from home of record.</li>
<li>NPMA certification or ability to obtain within one year – CPPA (Certified Professional Property Administrator).</li>
</ul>
<h4>Desired qualifications</h4>
<ul>
<li>Previous out of home country experience and previous work experience in harsh environmental conditions are a plus.</li>
<li>Experience working with Amentum.</li>
<li>Experience working with MAXIMO and/or AMRO systems.</li>
</ul>
<h4>Security and other requirements</h4>
<ul>
<li>Must be able to obtain and maintain a secret US government clearance. Note: US citizenship is required to obtain a secret clearance.</li>
<li>Expert professional, oral and written English communication skills to present, facilitate, and disseminate information.</li>
<li>Successfully complete and pass the medical and dental examinations as required for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</li>
</ul>
<h4>Other responsibilities</h4>
<ul>
<li><strong>Safety:</strong> Enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. Each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li><strong>Quality:</strong> Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. Each employee must conform to the quality policy and carry out job activities in compliance with applicable quality system documents and customer contracts. Each employee must read and understand their quality management and customer satisfaction responsibilities.</li>
<li><strong>Procedure compliance:</strong> Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.</li>
</ul>
<h4>Working and living conditions</h4>
<p>This position is in an austere environment with harsh and dangerous conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120-130 degrees Fahrenheit (50-55 degrees Celsius) during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to Iraq for extended periods.</p>
<p>Work schedules are a minimum of six days per week and ten hours per day, while some jobs have higher daily and weekly minimums. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck & cover’ during emergencies without putting oneself or others at risk.</p></p><p></p>
<p><h4>Program logistics and property manager overview</h4>
<p>The program logistics and property manager will be primarily based in Baghdad, Iraq. The logistics and property manager will manage all supply chain services, including acquisitions, receiving, stocking, inventorying, issuing, and shipment of goods, utilizing resources to accomplish operational requirements. The logistics and property manager will report to program management to manage multiple geographical sites and functions to support critical client mission activities of this contract. The logistics and property manager is specifically accountable for proactively identifying, analyzing, and correcting systemic performance concerns, and for providing structured performance briefings to the program manager and business group vice president to ensure sustained contract compliance and mission readiness.</p>
<h4>Duties</h4>
<ul>
<li>Ensure proper material controls are in place, and operations are following established scope of work (SOW), standard operating procedures (SOP), and occupational health and safety administration (OSHA) standards.</li>
<li>Establish and maintain department performance baselines and key performance indicators (KPIs) for all logistics and property functions; conduct monthly trend analysis to proactively identify and address performance degradation before it impacts the embassy mission at BEC.</li>
<li>Ensure equipment and material shipments are actively tracked and provide timely updates to program management, operations, construction, and other stakeholders as required to ensure all delivery delays are monitored and adjusted for.</li>
<li>Review status of projects and budgets; manage schedules and prepare status reports to brief program stakeholders of performance, compliance, and anticipated gaps.</li>
<li>Proactively escalate emerging performance risks and negative trends to the project manager and business group vice president through structured weekly and monthly briefings, ensuring leadership visibility and enabling timely corrective intervention.</li>
<li>Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Collect, analyze, and summarize data for report preparation and submit written reports.</li>
<li>Prepare and deliver structured quarterly performance briefings to the project manager and business group vice president covering KPI status, trend analysis, corrective actions in progress, workforce performance metrics, and forecasted risks to logistics operations at BEC.</li>
<li>Conduct formal root cause analysis (RCA) for recurring logistics failures or chronic performance shortfalls; develop, implement, and track written corrective action plans (CAPs) with defined milestones, responsible parties, and completion timelines; report CAP status to program management at defined intervals.</li>
<li>Direct the work of a diverse employee population assigned to the program.</li>
<li>Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.</li>
<li>Identify chronic under-performance within the department workforce; develop and execute performance improvement plans (PIPs) with documented benchmarks, supervisory oversight, and outcome tracking to restore performance standards and prevent recurrence.</li>
<li>Ensure that common supplies, materials, equipment, and services are procured from local and regional supply markets to the maximum extent practicable.</li>
<li>Maintain effective, timely, and respectful communication and interaction with other employees and managers and support other organizations.</li>
<li>Additional tasks and special projects as assigned.</li>
</ul>
<h4>Required experience</h4>
<ul>
<li>Minimum acceptable experience level: ten (10) years’ progressive experience, including staff management, in a high volume, multi-unit receiving/inventory or supply management environment.</li>
<li>Demonstrated ability to achieve high standards of customer service while representing the company to customers.</li>
<li>Demonstrated experience establishing, implementing, and managing formal performance improvement programs that address department deficiencies, restore contract compliance, and sustain corrected performance over time.</li>
<li>Experience with supply chain management (SCM) systems particularly in relation to accurate inventory management.</li>
<li>Experience developing, implementing, monitoring, evaluating, and driving the adoption of logistics processes as prescribed in the operations plan.</li>
<li>Experience working independently with various functions and disciplines of supply chain and operations.</li>
<li>Experience with business intelligence and data analysis, and research using the MS Office suite of programs.</li>
</ul>
<h4>Knowledge, skills, and abilities</h4>
<ul>
<li>Knowledge of all principles and processes involved in operating and supporting supply chain functions at a large-scale overseas facility.</li>
<li>Knowledge of the FAR and industry leading practices regarding government property. Ability to clearly and concisely articulate services/requirements in writing.</li>
<li>Successful management of multiple sites in geographically dispersed locations operating in an environment of constant change.</li>
<li>Experience in effectively dealing with international and headquarters staff, and sensitivity to other cultures.</li>
<li>Excellent organizational and time management skills, with the ability to handle multiple tasks and administrative details in a fast-paced and constantly changing environment.</li>
<li>Ability to develop, monitor, and present department performance metrics using data-driven methods; demonstrated experience conducting trend analysis and presenting findings with actionable recommendations to senior program leadership (PM and VP level).</li>
<li>Knowledge of corrective action plan (CAP) development, implementation, and tracking methodologies applicable to government property and logistics programs operating under FAR-based contracts in high-security, overseas environments.</li>
</ul>
<h4>Education</h4>
<ul>
<li>A high school diploma or GED.</li>
<li>An undergraduate degree is preferred but can be replaced with additional years of business administration, operations, supply chain management, government property administration, or a similar discipline preferred.</li>
</ul>
<h4>Licenses and certifications</h4>
<ul>
<li>Valid drivers’ license from home of record.</li>
<li>NPMA certification or ability to obtain within one year – CPPA (Certified Professional Property Administrator).</li>
</ul>
<h4>Desired qualifications</h4>
<ul>
<li>Previous out of home country experience and previous work experience in harsh environmental conditions are a plus.</li>
<li>Experience working with Amentum.</li>
<li>Experience working with MAXIMO and/or AMRO systems.</li>
</ul>
<h4>Security and other requirements</h4>
<ul>
<li>Must be able to obtain and maintain a secret US government clearance. Note: US citizenship is required to obtain a secret clearance.</li>
<li>Expert professional, oral and written English communication skills to present, facilitate, and disseminate information.</li>
<li>Successfully complete and pass the medical and dental examinations as required for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</li>
</ul>
<h4>Other responsibilities</h4>
<ul>
<li><strong>Safety:</strong> Enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. Each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li><strong>Quality:</strong> Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. Each employee must conform to the quality policy and carry out job activities in compliance with applicable quality system documents and customer contracts. Each employee must read and understand their quality management and customer satisfaction responsibilities.</li>
<li><strong>Procedure compliance:</strong> Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.</li>
</ul>
<h4>Working and living conditions</h4>
<p>This position is in an austere environment with harsh and dangerous conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120-130 degrees Fahrenheit (50-55 degrees Celsius) during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to Iraq for extended periods.</p>
<p>Work schedules are a minimum of six days per week and ten hours per day, while some jobs have higher daily and weekly minimums. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck & cover’ during emergencies without putting oneself or others at risk.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Responsibilities:</p><p>Plan Maintenance: Update project timelines and task lists weekly based on updates from the team; flag any delayed tasks to the Project Manager.</p><p>Status Tracking: Assist in compiling weekly status updates, gathering inputs from team members, and ensuring data is ready for the weekly RAG (Red/Amber/Green) report.</p><p>Log Management: Maintain and update the project tracking logs (Action Items, Risks, and Issues) weekly, ensuring deadlines and owners are clearly assigned.</p><p>Meeting Support: Schedule governance meetings, document clear minutes of the meeting (MoM), and distribute the action tracker to attendees within 24 hours.</p><p>Document Control: Organize and maintain all project documentation in the central repository, ensuring files are properly named and easy to find for audits.</p><p>Team Coordination: Follow up daily/weekly with cross-functional team members or vendors on pending tasks and action items to keep deadlines on track.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience: +1 years of experience in project coordination, PMO support, or technology tracking; basic understanding of fintech or IT environments is a plus.</p><p>Tooling: Familiarity with standard project management tools (e.g., Jira, Asana, Trello, MS Project) to update task lists and timelines.</p><p>Governance Discipline: Strong organizational skills with experience updating and maintaining basic tracking logs (tasks, risks, and meeting minutes).</p><p>Languages: Fluent in Arabic; strong professional English communication skills (written and verbal).</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Abwaab | </span><span>Sales Operations & Follow-Up Officer </span></p><br><p><span>Location - Baghdad, Iraq</span></p><br><p><span>Role Overview:</span></p><br><p><span>We are seeking a motivated and detail-oriented Sales Operations & Follow-Up Officer to support our in-house sales operations team. This role is ideal for junior candidates or fresh graduates looking to build experience in sales operations, reporting, customer follow-up, and business coordination within a fast-paced environment.</span></p><br><p><span>The role will focus on following up on sales orders, subscriptions, customer payments, and operational activities while supporting reporting and coordination across the sales function. The ideal candidate should be organized, proactive, communicative, and comfortable working with data, trackers, and operational follow-up tasks.</span></p><br><p><span>Responsibilities:</span></p><br><p><span>Sales Operations & Order Follow-Up:</span></p><br><ul><li><p><span>Follow up on sales orders, subscriptions, and customer requests to ensure smooth operational execution.</span></p><br></li><li><p><span>Track customer subscriptions, renewals, and payment statuses.</span></p><br></li><li><p><span>Coordinate with internal teams to ensure proper processing and activation of subscriptions and services.</span></p><br></li><li><p><span>Maintain accurate operational records and sales trackers. </span></p><br></li></ul><p><span>Collection & Reporting:</span></p><br><ul><li><p><span>Monitor and report collection rates, payment follow-ups, and sales performance metrics.</span></p><br></li><li><p><span>Prepare daily, weekly, and monthly operational and collection reports.</span></p><br></li><li><p><span>Support management with data entry, reporting, and operational analysis.</span></p><br></li><li><p><span>Ensure accuracy and consistency of sales and subscription records. </span></p><br></li></ul><p><span>Customer & Team Coordination: </span></p><br><ul><li><p><span>Coordinate closely with sales representatives and operations teams to resolve issues and maintain workflow continuity.</span></p><br></li><li><p><span>Escalate operational concerns or delayed cases to management when necessary. </span></p><br></li></ul><p><span>Administrative & Operational Support: </span></p><br><ul><li><p><span>Assist with organizing operational data, files, and documentation.</span></p><br></li><li><p><span>Support internal operational processes and day-to-day coordination activities.</span></p><br></li><li><p><span>Perform additional operational or administrative tasks related to sales operations as assigned by management. </span></p><br></li></ul><p><span>Administrative & Operational Support </span></p><br><ul><li><p><span>Support day-to-day office administration and operational follow-up activities.</span></p><br></li><li><p><span>Assist in organizing office logistics, meetings, events, and operational requirements when needed.</span></p><br></li><li><p><span>Maintain proper documentation, trackers, and records related to office operations and inventory. </span></p><br></li></ul><p><span>Requirements and skills:</span></p><br><ul><li><p><span>Fresh graduate or up to 1 year of experience in Sales Operations, Customer Support, Administration, or related fields.</span></p><br></li><li><p><span>Strong organizational and follow-up skills with high attention to detail.</span></p><br></li><li><p><span>Good communication and coordination abilities.</span></p><br></li><li><p><span>Comfortable working with reports, trackers, and operational data.</span></p><br></li><li><p><span></span></p></li></ul> </div>